51 to 75 of 414 Customer Engagement Jobs in London

fashion. Next up for this global powerhouse is to continue expanding their eCommerce team with a Digital Analytics Manager who will ensure digital performance insights drive growth, efficiency and customer engagement. The Role This role requires a balance of strategic thinking and hands-on excecution as you lead a team to drive data-informed decision making across their eCommerce … and marketplace businesses. You will work cross-functionally with teams in Digital, Marketing, IT and Technology to optimise user experience and maximise revenue opportunites by understanding customer behaviour, site performance, audience attributes and segmentation as well as financial/business metrics. As well as site metrics, this role is very focused on commercial insights meaning financial/trading/… making. - Reporting - Design, build and deploy BI solutions to all key stakeholders, as well as identifying opportunities for improvement in current reporting methods. - Digital & Web Analytics - Oversee website and customer journey analytics while working closely with internal teams to improve digital performance - Marketplace & eCommerce Data Insights - Partner with stakeholders to track and optimise sales performance, channel attribution and profitability. More ❯

would like you to help us achieve it! What you’ll be doing : As the Head of eCommerce , you will be responsible for driving the overall online sales strategy, customer acquisition, retention, and digital experience. You will lead the eCommerce team, optimize the online sales funnel, and leverage data-driven insights to accelerate revenue growth. This role requires a … vision, technical expertise, and hands-on execution to scale our direct-to-consumer (DTC) business. Strategic Leadership: Develop and execute the eCommerce strategy to drive revenue growth, profitability, and customer engagement. Website Management: Oversee the performance, UX/UI, and functionality of the eCommerce website, ensuring a high-converting user experience Product and Technology: Co-create the eCommerce (web … app) roadmap with the Product and Technology teams to optimise the customer journey & experience Digital Marketing & Growth: Work closely with the marketing team to optimize paid media, SEO, email marketing, and social commerce strategies. Customer Journey & Retention: Enhance customer experience and retention through personalization, loyalty programs, and CRM strategies. Conversion Optimization: Leverage A/B testing, data More ❯

searching for innovative professionals like you to join us on this remarkable journey. Our team comprises strategic leaders in product development, motivated by an unwavering commitment to delivering unmatched customer value at scale. We need an experienced and skilled Senior Product Manager to take charge of owning the discovery and execution of our strategic global roadmaps. If you are … Lead cross-functional agile teams, including remote members, through the entire product lifecycle. Take ownership of product discovery, strategic roadmaps, and execution while aligning them with business goals and customer needs. Collaborate with designers, engineers, data scientists, and other key stakeholders to develop new features and optimize existing products. Prioritize new features and enhancements using robust product management frameworks. … data (quantitative and qualitative) to measure success. Communicate product strategy, status updates, and potential risks to executive leadership and internal teams. Cultivate solid connections between the sales, marketing, and customer service departments to promote product-focused mindsets across the enterprise. Inspire and motivate teams to achieve their best performance, establishing a culture of high collaboration and innovation. We Are More ❯

and identify opportunities for improvement Gather and document business requirements from stakeholders Conduct data analysis to support decision-making Collaborate with stakeholders to understand needs and propose solutions Support customer engagements and gather information for projects Prioritize and manage resolution of business issues Understand business operations, including people, processes, and technology Brainstorm and evaluate potential solutions to business challenges More ❯

and identify opportunities for improvement Gather and document business requirements from stakeholders Conduct data analysis to support decision-making Collaborate with stakeholders to understand needs and propose solutions Support customer engagements and gather information for projects Prioritize and manage resolution of business issues Understand business operations, including people, processes, and technology Brainstorm and evaluate potential solutions to business challenges More ❯

Associate Customer Engagement Manager page is loaded Associate Customer Engagement Manager Apply locations UK - London (Bishopsgate) time type Full time posted on Posted Yesterday job requisition id R98317 About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on … helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below … About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis RiskNarrative product, responsible for deliveringStrategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role More ❯

globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our Emea Renewals Team. The responsibilities include managing and optimizing the efforts and activities of Strategic Customer Success … realization. This key leadership role drives improving the team's performance results with strong operations, execution, efficiency, and scale. The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in ensuring the company's growth and reputation by fostering … long-term, successful customer relationships. This position requires a blend of strategic thinking, operational prowess, and exceptional leadership to drive success within the region. What You'll Do Team Leadership: Player coach as a Strategic Customer Success Manager and leading a team of Renewal Managers along with other cross-functional team partners and professionals. Foster a collaborative and More ❯

Salary banding: £40,000 - £50,000 Working Pattern: Hybrid - 2 days per week in the office Location: London Role Summary Our Customer Engagement team is responsible for ensuring that every Sprout.ai customer receives the best possible outcomes from our product, that our deployments are successfully delivered on time, and that we are generating the value that we … ve committed to delivering. The Implementation Consultant role is part of a new Implementation team within Sprout, and will be one of the earliest members of the Customer Engagement team dedicated to post-sales implementation and platform configuration projects as we continue to expand our customer base. The role will report to the Head of Customer Engagement at Sprout, with good upside to establish processes around how we develop our product and implement it for customers, and future opportunity to grow and lead with our Customer Engagement team. As the world continues to find new and innovative use cases for Artificial Intelligence, you will be at the forefront of this, deploying truly More ❯

a 6-month contract. The ideal candidate will possess in-depth expertise in Microsoft Power Platform, specifically in Canvas Apps, and have a strong working knowledge of Dynamics 365 Customer Engagement (D365 CE) . You will be responsible for designing, developing, and deploying custom business applications that streamline operations and enhance user experience. Key Responsibilities: Design and develop … solutions. Troubleshoot and resolve technical issues in a timely manner. Required Skills & Experience: Proven experience with Microsoft Power Platform, especially Canvas Apps. Strong hands-on experience with Dynamics 365 Customer Engagement (D365 CE). Proficiency in Power Automate, Dataverse, and Common Data Service (CDS). Ability to build responsive, user-friendly interfaces in Power Apps. Experience with integrating More ❯

AWS India - Maharashtra AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Analytics/AIML/GenAI background, and sales skills necessary to help companies transform their … ML Sales Specialist, you will be at the forefront of driving adoption and revenue growth for AWS's GenAI/ML services. Your role will involve identifying high-value customer opportunities within a specific territory, and engaging with AWS customers to understand their needs and align them with AWS solutions. You will leverage your consultative expertise to become a More ❯

Korea. You'll play a key role in optimising campaign performance, driving innovation, and aligning CRM activity with Samsung's broader business goals. If you're passionate about turning customer insight into action, driving strategic innovation, and making a regional impact, we'd love to hear from you. Role and Responsibilities The CRM Campaign Manager will play a pivotal … with a core focus on mobile flagship launches across all CRM touchpoints. Ensure campaigns are delivered on time, to a high standard, and consistently reflect a premium, on-brand customer experience that supports both business and commercial objectives. Cross-functional Collaboration : Work closely with internal stakeholders (product divisions, local marketing teams, customer service and content teams ) and agency … channel engagement. Centre of Excellence Leadership: Provide strategic guidance to local teams across Europe, ensuring alignment with global HQ strategy and providing support to our local teams. European Subsidiary Engagement: Act as the primary CRM contact for European subsidiaries for mobile flagship launches. Present strategy updates, campaign performance, and optimisation plans in weekly calls with the local markets. Performance More ❯

Senior Business Central Functional Consultant to take a key role in Xpedition's efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of the role are understanding customer … requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and implementation. Responsibilities Analysing customer requirements Conducting client workshops Documenting customer requirements and implementing Business Central/NAV on clients' sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central More ❯

and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole lifecycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and development … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially … looking for a new and challenging architect position, one which will make best use of their existing skills and experience and also further their development. Responsibilities · Involvement in initial customer engagements to articulate Methods’ capabilities and help shape customer technical strategy and requirements. · Own the technical solution required to meet a customer’s specification, liaising proactively with More ❯

and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole lifecycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and development … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially … looking for a new and challenging architect position, one which will make best use of their existing skills and experience and also further their development. Responsibilities Involvement in initial customer engagements to articulate Methods' capabilities and help shape customer technical strategy and requirements. Own the technical solution required to meet a customer's specification, liaising proactively with More ❯

mission and vision. Join us as we secure the world with our products. We are looking for resourceful individuals to collaborate as one team while ensuring a world-class customer experience. We are cyber-obsessed about addressing the world's most challenging security problems. Innovation starts here, everyone's ideas are valued, visionaries welcomed! What You Will Do Forescout … to enterprise prospect and customers. In this role, you will work closely with account managers and cross-functional teams to design and present comprehensive cybersecurity solutions that address complex customer challenges. The ideal candidate combines strong technical skills with strategic sales acumen and proven success in influencing complex buying decisions within the cybersecurity and network security markets . Key … Responsibilities: Customer Engagement: Engage directly with enterprise customers to understand their business challenges and technical requirements, tailoring Forescout's solutions to meet those needs effectively. Solution Design & Demonstrations: Lead the design and presentation of solution architectures, conduct technical workshops, and execute proof-of-concept engagements to showcase the value of Forescout's cybersecurity offerings. Sales Support & Strategy: Partner More ❯

and grow - but we're only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to deliver innovative payment solutions. In this role you will: Develop and execute the strategy for launching and scaling card … products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage the entire product lifecycle, from ideation to launch and post-launch iteration. Stay updated … a new card product within the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from a spending tool into More ❯

Experienced Hire Customer Success London, United Kingdom Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. … When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things. We are seeking a Senior Technical Consultant to join our Customer Success team. In this role, you will engage with our customers post-sales to develop software solutions on the Appian platform. Your primary responsibilities include leading projects through the … preferred) 3+ years of hands-on software development or technical consulting experience B.S./B.A. in Engineering, Computer Science, or related field Willingness to travel up to 20% for customer engagement Tools and Resources Training and Development: Comprehensive onboarding, mentorship, and continuous learning opportunities through Appian University and other programs. Growth Opportunities: Leadership programs, skills training, tuition reimbursement More ❯

Job Description Are you passionate about delivering transformative CRM solutions that create real-world impact? We're looking for a D365 CE Functional Consultant with strong Microsoft Dynamics 365 Customer Engagement experience to join our innovative digital transformation team supporting the housing sector. In this fully remote role, you'll help shape how housing associations use Microsoft Dynamics … workshops and stakeholder sessions to gather, analyse, and document business requirements. Configure and customise Dynamics 365 CE to meet housing-specific needs such as case management, repairs, tenancy and customer services. Translate business needs into detailed functional specifications and collaborate closely with technical teams. Support data migration, system integration, and testing to ensure successful project delivery. Deliver engaging training More ❯

helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access … creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which … and drive a clear, innovative product roadmap, securing buy-in from internal and external stakeholders. · Lead the end-to-end definition, development, and delivery of digital experiences that enhance customer engagement. · Oversee product launches, collaborating with leadership, engineering, and cross-functional teams. · Translate business needs into high-quality product requirements and secure alignment across teams. · Utilize data-driven insights More ❯

a diverse range of clients, including large and small mortgage lenders. Responsibilities End-to-end product management: Ensure product teams have clear goals and are tracking towards delivery and customer success, following an Agile framework. Take personal ownership of some larger/more innovative new product projects. Ensure clear processes are in place to support successful product development and … vision and roadmap. In particular, working closely with the commercial team to establish clear client discovery processes and ensure regular communication and feedback from customers and those front-facing Customer engagement: Represent Hometrack's products to mortgage lender customers at operational and executive levels. Generate excitement about our products and support our commercial team in sales engagements. Use … these engagements to gather customer insight that drives innovation Background of the Candidate Significant experience working in a mortgage lender with a transformation or product team, with a track record of seeing programs of work through to delivery and ongoing management/continuous enhancement OR Experience at Project Leader level or above as a consultant working on strategic and More ❯

and guidance to end users and internal teams Keep up to date with Microsoft platform changes and suggest improvements Skills and Qualifications Proven experience with Microsoft Dynamics 365 CE (Customer Engagement) Strong knowledge of Power Platform, including Power Automate and Power Apps Proficiency in C#, .NET, JavaScript, and Dynamics SDK Experience with custom workflows, plugins, and web resources More ❯

Services Japan GK AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business … leadership - Take accountability for deep analysis resulting in action-based business outcomes - Drive system and process improvement initiatives - Prepare regular Supply/Demand analysis for Segment leadership - Work with engagement and practice managers to leverage the best available staffing options from internal regional resources, center of excellence staff, and third party partners - Define and coordinate the introduction and implementation More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing-both externally and internally-to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

to conversion tracking, first party data uploads, API development, AMC SQL query customization, and building custom audiences. You will work closely with our Ad Tech Account Executives to accelerate customer adoption of DSP and AMC to increase their advertising ROI and drive more investment. You will help Data Analysts, Data Scientists, IT Analysts, and Developers in our customer … assess and adapt our customers' SQL skills to maximize their time and value in using our products. You'll drive technical solutions discussions, diving deep into the details with customer teams. You'll lead customer-tailored engagements, demonstrating the integrated value of AMC and DSP in combination with their AWS technology investments. You'll also act as a … leader in the ad tech community. This includes playing a lead role in educating, sharing best practices, writing white papers, and running "Working Backwards" sessions with customers. As a customer-obsessed advisor, you'll also have the chance to shape the direction of our ad tech products and services by gathering feedback from customers and collaborating with our engineering More ❯

individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems. Key Responsibilities: Lead the … design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator for senior stakeholder management, including C-level executive briefings and More ❯