51 to 75 of 601 Customer Engagement Jobs in London

Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to customers in line with the scope of our support contracts. Working for designated accounts within Managed Services, they ensure that business as usual activity is delivered within agreed … needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision – avoiding or minimise complaints about service delivery Responsibilities: Take ownership and act as a Customer liaison between designated Customers and support ...

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. … fueled by $105M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. About The Role We are looking for an Engagement Manager who will own and drive the successful delivery of our most complex enterprise implementations from kickoff through go-live and handoff to Customer ...

Customer Success is an established function within Stepstone UK, with an experienced team focused on helping customers achieve maximum value from the products they have purchased, strengthening customer outcomes and supporting long term retention. The Customer Success Team Manager will be responsible for leading, coaching and developing … team of Customer Success Managers, maintaining high performance and supporting the Head of Customer Success with the continued evolution of the UK function. Responsibilities As a Customer Success Team Manager, you will: Lead, coach and develop a team of Customer Success Managers, setting clear expectations ...

Senior Manager, Customer Success Engineering London, United Kingdom Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience … fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the role The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes acrossVeeamData Platform. This role balances strategic planning ...

Role Summary**The **Director, SaaS Migration Program Execution**, will be responsible for overseeing the entire migration process for **Wolters Kluwer CCH Tagetik’s existing customer base**. This position will own the transition from legacy deployment and commercial models to the strategic cloud platform and the latest packaging … commercial and technical migration for on-premise customers.This role is accountable for converting migration strategy into operational execution, coordinating cross-functional teams across Sales, Customer Success, Professional Services, Cloud Operations, Legal, Finance and Product.The position requires a highly hands-on leader capable of driving customer migrations at scale ...

speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Customer Success Manager is responsible for the proactive engagement, retention, and ongoing success of a portfolio of mid-tail customer accounts, aligned … customer outcomes, adoption, and renewal readiness. The role combines customer engagement and advocacy, risk management, and outcome-based success planning, while working collaboratively across internal teams to drive retention, value realisation, and a high-quality customer experience. What Success Looks Like Mid-tier accounts kept healthy ...

growth. Role Overview We areseekinga dynamic and technically astute leader to build and lead ourPre-Salesfunction. This role will be pivotal in driving customer engagement, shaping solution strategies, and partnering with our account teams to win new business. The ideal candidate will combine deep domainexpertisewith commercial acumen … high-performing team of solution consultants and technical pre-sales specialists. - Define the structure, processes, and success metrics for the pre-sales function. Customer Engagement & Solutioning: - Lead customer discovery sessions to understand mission needs and translate them into tailored solution proposals. - Deliver compelling product demonstrations, proof ...

role We are looking for an experienced, commercially driven Senior Account Manager to join the Customer team at Legatics. You will own a portfolio of strategic law firm accounts end to end: the senior relationships, the account and adoption plan, renewals and growth. You will work in close partnership … with our Customer Success team, who lead onboarding, training, support and usage reporting, so your focus is on strategy, senior stakeholders and commercial outcomes. You will also play a meaningful role in shaping how the team operates, bringing experience and leadership that helps elevate those around you. This forms ...

Solution Consultant, you will play a crucial role in supporting the sales process by demonstrating product value, addressing technical requirements, and ensuring customer needs are met before a deal is closed. You will collaborate with Sales, Account Managers, and Customer Engagement teams to provide tailored solutions that … align with customer business goals. Solution Demonstration & Technical Expertise Lead product demonstrations and technical presentations to showcase solutions. Conduct workshops and advanced proof-of-value demos to highlight capabilities. Organise and manage software trials by defining success criteria and metrics, and monitoring progress during the trial process. Provide expertise ...

Head of Growth Marketing is responsible for defining and executing the UK&I growth marketing strategy that drives market visibility, brand preference, pipeline generation, customer engagement, and revenue growth. This role is accountable for transforming marketing into a strategic growth engine that directly contributes to business performance. … commercial priorities and growth ambitions. Support strategic account growth and pursuit activity through targeted marketing interventions. Improve conversion rates through integrated sales and marketing engagement strategies. Market Positioning & Brand Leadership Own the UK&I market positioning strategy and elevate Atos' profile, relevance and differentiation across target markets and sectors. ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market‐ready propositions and measurable outcomes. … driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital and analytics solutions. The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market-ready propositions and measurable outcomes. … shaping and driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital, and analytics solutions.The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into ...

forefront of the UK's National Security landscape, helping customers solve complex challenges through innovative technology solutions. Acting as the bridge between customer needs and QinetiQ's world-class capabilities, you'll build strategic relationships, shape new opportunities, and drive business growth while making a tangible impact on some … nation's most critical missions. Day-to-day, working across multiple National Security accounts, you’ll identify emerging customer needs, develop compelling value propositions and bring together expertise from across the business to create solutions that differentiate QinetiQ in the market. Your responsibilities will include: Support the development ...

product environments to modernise how legal work gets done at scale. To meet this moment, we’re expanding our existing AI and customer facing teams to include Legal AI Consultants, acting as trusted advisors to lawyers helping them reimagine their workflows, evaluate AI solutions, and successfully integrate them into … their day-to-day practice. You’ll have the backing of an established industry leader and the opportunity to help grow our customer base across EMEA. ABOUT THE ROLE The Legal AI Consultant is a practicing or former lawyer who brings deep legal expertise and a passion for technology ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

Developer 6 month Fixed Term Contract Location: Hybrid (London) Shape the future of customer technology at Premium Credit Are you an experienced Dynamics 365 expert looking for a role where you can make a real impact? At Premium Credit, we are transforming how we deliver technology solutions … customers and colleagues. As a CRM Developer, you'll play a pivotal role in enhancing and evolving our Microsoft Dynamics 365 Customer Engagement platform, helping us deliver innovative solutions that improve customer experiences, streamline business processes, and support our ambitious growth plans. This is an exciting opportunity ...

Time Type: Full time Job Description Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … pivotal role, you will own the Agentforce sales team, driving long term growth, encouraging long lasting client relationship, and harness groundbreaking technology to redefine engagement with our customers. This role requires a strong technical background, deep expertise in AI-driven solutions, and shown leadership in building high-performance sales ...

pivotal role, you will own the Agentforce sales team, driving long term growth, encouraging long lasting client relationship, and harness groundbreaking technology to redefine engagement with our customers. This role requires a strong technical background, deep expertise in AI-driven solutions, and shown leadership in building high-performance sales … team. About Salesforce Agentforce Salesforce Agentforce; our flagship innovation, harnesses the power of real-time data analytics and AI to redefine Customer 360, enabling scalable, high-impact customer interactions. As the leader of this team, you will set the vision and lead the crafting of customer engagement ...

Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers at TCS: It Means … data platforms. Contribute to transformative projects within a global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning ...

other specialist opportunities across the public sector. You will lead an established, high-performing team of specialist sellers as part of the wider Customer Acceleration org. You and your team will accelerates the sales cycle by bringing specialist depth at every stage, by setting the bar for what world … goals. Partnering closely with UKGI sales leadership and the worldwide specialist organisations to accelerate the full sales motion. Acting as the voice of the customer and the field back into AWS product and service teams, translating market trends and customer feedback into insight that shapes ...

Europe Middle East & AfricaThe Managing Director, EMEA is the senior leader responsible for leading Accruent’s business across the EMEA region, driving market growth, customer success, and organizational effectiveness. This role serves as both the regional leader for EMEA and the Commercial Leader for the EMEA organization, overseeing direct … sales, account management, customer success, solutions consulting, and regional engagement with strategic partners.The Managing Director will shape regional strategy, accelerate go-to-market execution, build high-performing teams, and ensure alignment with Accruent’s global strategy. Success requires strong commercial acumen, cross-functional leadership, and the ability ...

Overview We are seeking an experienced Senior Dynamics 365 Customer Engagement (CE) Developer with strong Microsoft cloud experience and the capability to provide technical leadership across complex enterprise delivery programmes. This role is ideal for a highly capable individual who combines deep hands-on Dynamics 365 CE development ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams to define solution architectures. Evaluate … recommend technology solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty, and customer ...

Knowledge Management, Innovation, Operations and Technology teams. You will use workflow adoption and usage data to identify barriers and expansion opportunities, demonstrate measurable customer value, and take ownership of progressing customers from initial engagement and activation through to sustained workflow usage across teams and tax disciplines. You will … partner with Customer Success, Account Management, Tolley Product Development and Tax technical content teams to turn customer needs into working solutions. You'll also play an important role in helping us learn from the field: identifying repeatable patterns, surfacing product opportunities and shaping how AI‐enabled tax workflows ...

business teams to deliver successful outcomes. Manage project plans, risks, budgets, dependencies, and implementation activities. Support the introduction of new payment methods, technologies, and customer experiences. Requirements Definition and Solution Design Translate business requirements into detailed technical and functional specifications. Work closely with business, technology, security, and supplier teams … solutions that align with business strategy. Ensure solutions meet operational, security, compliance, and scalability requirements. Mobile and Loyalty Platform Management Own and manage two customer-facing mobile applications from a payment and technology perspective. Manage technical requirements and integrations for two loyalty platforms. Ensure seamless interaction between payment, loyalty ...