51 to 75 of 207 Customer Engagement Jobs in London

South Region Location: Hybrid – London/Camberley/Brighton Salary: £65,000 + Bonus + Company Car + Benefits We’re looking for a customer-focused IT Presales Consultant to join a growing MSP supporting SMB customers across the South. This is a customer-facing presales role focused … Managed Services . This role is ideal for someone from an MSP or IT Services environment looking to develop further within presales, consultancy and customer-facing solution design. Please note: this is not a hands-on implementation role. Key Responsibilities Support Sales teams on customer opportunities across ...

modernisation which will include the upgrading of legacy systems, re-platforming their ecommerce solution, the implementation of a new CRM & marketing solutions and other customer engagement technologies. Key Responsibilities Architecture Leadership : Define and lead solution architecture for transformational initiatives, including the replacement of the e-Commerce platform … tools. . Technology Strategy & Roadmapping : Develop and maintain multi-year architectural roadmaps that align technology investments with business goals, enabling scalability, agility, and innovation. Customer Experience Focus : Design solutions that elevate the customer experience across all digital touchpoints—web, mobile, in-store, and post-sale service. Cybersecurity Maturity ...

largest and most complex frontline workforces in the world, and their experience with Sona shapes whether our mission lands. As our first Head of Customer Success, you'll own that experience end-to-end: leading and growing the CSM team with the primary goal of evolving our Success function … polished machine, this isn't the right fit. Instead, it's a rare opportunity to take the strong foundations of great people, real customer relationships, and a V1 operating model, and define what Customer Success looks like at Sona for years to come. Responsibilities Lead and develop ...

boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.As the **Director, Sales – EMEA (Mid-Market … across the region. You will own the Mid-Market go-to-market (GTM) strategy, driving both new business acquisition, retention, and expansion within our customer base.This role requires a blend of strategic leadership and operational rigor, partnering closely with Sales Operations, Marketing, Solutions Engineering, and Customer Success ...

practice. This role offers the opportunity to work on large-scale transformation programmes, supporting a wide range of organisations in enhancing and modernising their customer engagement capabilities. You will collaborate with multidisciplinary teams to design and deliver solutions using Microsoft Dynamics 365, either as standalone CRM implementations … functional or equivalent) are highly desirable Working Environment This role offers a flexible working model, combining remote work, office collaboration, and occasional client site engagement depending on project needs. Additional Considerations All employees are expected to comply with applicable legal, regulatory, and organisational policies, including areas such as data ...

business development, partnerships, account management, or product commercialization. Experience working within the mobile messaging ecosystem (e.g., CPaaS, SMS aggregators, carriers, business messaging APIs or customer engagement platforms). Ability to communicate in English and French (fluency in French is required if you choose to be based in Paris … messaging aggregators, and major enterprise brands. Your mission is to accelerate the localized adoption of RCS for Business, establishing it as the primary high-engagement channel for businesses. The Global Partnerships organization is responsible for exploring new opportunities with Google's partners. Google’s Global Partnerships team works with ...

Solution Consultant , you will work closely with Account Executives throughout the sales cycle to lead discovery, shape tailored solutions, deliver compelling demonstrations, and guide customer stakeholders through change. This is a highly consultative role for someone who can combine technical understanding with strong commercial acumen and the ability … translate complexity into clear business value. Key Responsibilities Discovery & Diagnosis Lead and support customer discovery sessions to understand operational, technical, and commercial pain points Identify root causes behind business challenges and uncover the wider impact on growth, revenue, and efficiency Build a clear understanding of current state vs desired ...

Marketing Apprentice will support the company’s marketing, customer engagement, and digital communications activities while developing skills in AI-assisted marketing tools, content creation, social media management, CRM systems, and campaign reporting. Role Assist with planning and delivering digital marketing campaigns Create and schedule social media content across … platforms, including LinkedIn, Facebook, Instagram, and TikTok Support email marketing campaigns and customer newsletters Help maintain website content and landing pages Assist with SEO optimisation and keyword research Produce marketing materials including posts, blogs, flyers, presentations, and short-form videos Assist with creating telecoms and utilities industry content ...

evolve, together. Job Description Your Career Palo Alto Networks is revolutionizing cybersecurity in the age of Artificial Intelligence. We are seeking a dynamic and customer-obsessed Sales Director to lead our Software Firewall Sales Specialist team in EMEA. You will drive business development, customer engagement, and execute … validate and win Software Firewall opportunities with customers. Serve as a trusted advisor to strategic customers and partners, driving consultative sales cycles from initial engagement to close as needed Identify and understand customer requirements and articulate the value proposition of Palo Alto Networks’ AI security and Software ...

backlog prioritization and release schedules, extending into continuous improvement as both needs and the solution landscape evolves Facilitate technical problem-solving across commercial operations, customer engagement, and forecasting/planning domains Ensure integration with existing data infrastructure and reusable components for common commercial patterns (e.g., customer ...

personalization capabilities across Carrier and Retail routes to market. You will design scalable approaches, enable country teams, and work directly with partners to deepen customer engagement and drive incremental revenue. You will have accountability for influencing and driving objectives through key relationships. In order to be successful … region. Define and set up frameworks to collect base data metrics across consumer channel partners. Measure and report effectiveness of base marketing and personalized engagement program implementations. Analyze data to interpret trends and patterns, providing insights and actions for new sales opportunities, business development activities, and customer experience ...

objectives: The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AI‐enabled customer support experiences across digital channels (Web and Mobile App). The role ensures stable platform operations, drives continuous optimisation, and partners closely with … Product, and Engineering teams to implement high‐impact conversational automation Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels). Lead the configuration, setup, and optimisation of Agentforce chatbot (omni‐flow logic, agent behaviour, integrations). Support BA teams in deploying chatbot journeys across ...

RESPONSIBILITIES Develop effective working relationship with internal customers to understand new system features Translate those requirements into user stories for sprints Act as the customer representative within the development team Oversee testing on behalf of the customer working with the junior tester Provide regular progress updates … customer Provide helpdesk support as and when required This role has direct customer engagement, so the candidate needs to have a positive, customer-friendly nature and the ability to deal face to face with customers. KNOWLEDGE AND EXPERIENCE Essential Excellent communication skills Experience with automated testing ...

opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts … lead a self-sourced, outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive ...

Risk Management Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication Facilitate workshops, design sessions, and technical meetings; ensure clear communication of complex concepts to both technical and non‐technical audiences. We are looking … Pega Certified Lead System Architect (CLSA) V Infinity 23 or 24 Industry or functional domain expertise (Government, financial services, telecom) Experience with Intelligent Automation, Customer Engagement, or AI‐driven decisioning using Pega capabilities. Prior consulting or professional services experience working directly with clients. Experience deploying Pega solutions ...

world's biggest players in Financial software. Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional … customer experience. In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain ...

Role This is a 6 month FTC (With potential extention) The Project Manager (Customer-Aligned) is responsible for delivering customer projects within financial services environments, ensuring they are delivered on time, within budget, and to the required quality and compliance standards. You will manage end-to-end delivery … agreed scope, timelines, budget, and contractual commitments Own the full project lifecycle from initiation through to service handover Manage multiple concurrent projects aligned to customer and business objectives Develop detailed project plans, estimates, and delivery schedules Monitor progress and proactively manage risks, issues, and dependencies Ensure project success criteria ...

partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Director of Enterprise Sales at Iru, you will lead and scale a team of high-performing Enterprise Account Executives … Partner with sales leadership to define and execute the EMEA go-to-market strategy. Identify priority markets, segments, and accounts to accelerate regional growth. Customer Engagement Engage directly with key strategic accounts, supporting complex deals, executive conversations, and negotiations to drive successful outcomes. Operational Rigor Establish disciplined forecasting ...

ensuring they have the knowledge, skills, and tools to excel in a competitive market. Your expertise will directly translate into improved sales outcomes, enhanced customer experiences, and a more confident, effective sales force. Join a leading technology company dedicated to empowering businesses with innovative solutions. This organization … forefront of its industry, constantly evolving to meet the needs of a diverse global customer base. They are seeking a passionate individual to elevate their sales capabilities and drive continued success. This is a hybrid contract, offering £223.10 per day - 37.5 hrs/week - (PAYE). This role ...

pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy … operating model evolution, and large‐scale organisational change. Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance. Provide day-to-day executive leadership , bringing structure, direction and momentum to multidisciplinary ...

banking. If that sounds like you, let’s build what’s next. About the team The Marketing team at Airwallex drives brand awareness and customer engagement through innovative and strategic campaigns. We work to communicate the value of our financial solutions, attract new customers, and strengthen relationships with … across sales, marketing, pricing and operations to bring our value proposition to life for new features and products Deliver a compelling, end‐to‐end customer experience across our touch points alongside sales, marketing and operations - website, emails, content, decks and more Leverage qualitative and quantitative insights across channels, customers ...

value commercial opportunities across Vodafone’s global markets and joint ventures. The individual will manage strategic transformation bids, shape commercial proposals, and build strong customer‐focused strategies that deliver value to clients while supporting profitable growth for VOIS. This is a customer‐facing role that requires strong commercial … Provide thought leadership, innovative deal structuring and sales expertise to opportunities to support business growth and reduce risk exposure. Lead end‐to‐end customer engagement, from pre‐qualification and deal shaping through to negotiation, contracting and handover into in‐life stages. Shape large, complex commercial opportunities by analysing ...

will be responsible for combining technical pre-sales capability with sales opportunity ownership, supporting all of sales to successfully take opportunities from initial customer engagement through to deal closure. You will have a deep understanding of the Security Portfolio and be able to match the portfolio … customer’s stated business challenges and be able to sell and communicate the benefits to them. You will do this by educating customers on the more detailed technical aspects of our products and services, helping to successfully grow revenue from both new logo customers and from cross-selling ...

Technologist: Reporting to the Technical Manager, you will be responsible for managing the end-to-end specification process, ensuring accuracy, compliance, and alignment with customer, legal, and certification standards. As a Senior Food Technologist, you will play a pivotal role in shaping the direction of our product development. Maintain … accurate technical specifications, ensuring compliance with industry standards. This position is essential to upholding the Companys commitment to product quality, safety, authenticity, legal and customer satisfaction. In general, it provides excellent technical support to suppliers, customers and commercial teams. Benefits of a Senior Technologist include: 25 Days Annual Leave ...

Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply ...