1 to 25 of 26 Customer Insight Jobs in London

performing, cross-functional team in a leading retail environment. This is your opportunity to shape the personalisation and AI strategy across digital touchpoints, translating customer insight and data into innovative, scalable product experiences that boost loyalty and commercial performance. Key responsibilities Lead a stable, high-performing product team … enabling them to experiment, learn, and deliver solutions that truly impact the customer experience. Define the vision, OKRs, and roadmap for personalisation and AI initiatives, ensuring alignment with business strategy. Own and evolve the personalisation and AI product strategy from ideation to scaled execution, balancing experimentation with measurable commercial ...

Inside IR35 Start: ASAP Location: London - Onsite 1 day per week Role Overview We are looking for a Senior UX Researcher to help uncover customer needs, behaviours, and pain points across key digital journeys. You will lead research that informs product and design decisions, ensuring the customer voice … digital services evolve. This is a hands-on senior role suited to someone who can work strategically and tactically, delivering clear, actionable insight that helps teams move quickly and make confident decisions. Key Responsibilities Plan and deliver qualitative and mixed-method UX research across digital products Identify key research ...

against targets with clear rationale and risk assessment Responsible for pipeline creation via outbound activity work with set KPI’s Provide market, competitor, and customer insight to inform GTM strategy, pricing, and product roadmap decisions Contribute to the continuous improvement of sales processes, playbooks, and qualification frameworks Support … Nutritics software, both in person and online Maintain disciplined CRM hygiene and data-driven pipeline management to support accurate reporting and scalability Use insight-led selling approaches, tailoring value propositions to regulatory, operational, and commercial drivers Leverage marketing campaigns, events, and ABM initiatives to accelerate deal progression and conversion ...

Proven experience delivering Dynamics 365 CRM projects . Strong understanding of CRM processes, data structures, and client lifecycle management. Experience working with Dynamics 365 Customer Insights or comparable data platforms. Demonstrated experience managing cross-functional teams , including Business Analysts and Developers. Strong stakeholder management and communication skills. Familiarity with ...

value customers pushing for results. There are complex technical deployments that directly impact performance and outcomes. What’s missing is someone to own the customer journey end-to-end and ensure the technology delivers real, measurable value. We are building AI systems that replace traditional physics simulations with faster … These systems are being deployed in advanced engineering environments where accuracy, speed, and reliability are critical. The Opportunity This is a founding role within customer success and technical partnerships. You will not be inheriting a playbook. You will build it. You will work directly with engineering leaders and technical ...

+ OTE + Benefits An exciting opportunity has arisen for an experienced Business Development Manager to join a leading data, insight and technology consultancy. This role focuses on driving new business growth within Data Science and Data Solutions, helping organisations transform how they use data to make smarter commercial … generating new relationships at senior level, identifying opportunities, and positioning data-driven solutions that solve real business challenges such as: Understanding and segmenting customer audiences Responding to fast-changing consumer behaviours Identifying churn risk and retention opportunities Improving targeting and personalisation strategies Turning complex data into clear commercial insight ...

existing underwriting capabilities. By utilizing a mix of new and existing data, you will identify ways to improve predictive power and generate high-impact customer insights. What you'll do Lead the development of next generation deep learning approaches to advance our current underwriting models, to ensure that ...

senior leadership. Market & Stakeholder Engagement Collaborate cross-functionally with marketing, delivery, and leadership teams to align messaging and execution. Use market intelligence and customer insight to influence service development and positioning. Maintain strong executive-level relationships with partners and customers. Candidate Requirements Proven experience managing AWS partners, ideally ...

Title: Customer Proposition Design Analyst Location: London - Flexible working Contract type: Contractor - 8 Months, likely to extend (Starts in April) IR35: Outside Core Purpose of the Role Cedar is supporting the delivery of a significant strategic transformation programme focused on increasing competition, resilience and service reach within … community banking infrastructure. This transformation requires the development of customer-centric, accessible and scalable propositions across multiple workstreams, including assisted services, automated solutions and new hub models. Responsibilities Lead the development of customer journeys and service blueprints, ensuring clarity of steps, pain points, interactions and value exchanges across ...

Managing complex sales cycles with six-figure deal values and clear land-and-expand potential Leading deals from discovery through to close, linking customer problems to commercial outcomes Cross-functional collaboration & execution Working closely with leadership and internal teams throughout the sales process Bringing customer insight back ...

Tealium iQ Implementation Specialist London, Inside IR35 This is an opportunity to join a fast paced digital environment where data, personalisation, and customer experience are at the core of their transformation roadmap. You will play a key role in shaping how their audiences interact with high traffic online products. … audience engagement. Their data teams operate in a dynamic, collaborative environment where experimentation and rapid delivery are encouraged. They are investing heavily in customer insight and personalisation programmes to strengthen their digital presence. This is a hands-on role within a mature data capability that continues to evolve ...

allow our users to interact seamlessly with LLMs and conversational agents. Product Thinking: Work directly with the founders to define the roadmap and turn customer insights into production-ready features. Workflow Optimization: Support our AI-led procurement engine with high-quality data integration and scalable workflows. User Experience: Ensure ...

sales (lead → close → expansion) Run discovery and demo calls with clinical stakeholders Build and grow relationships across GP practices and networks Feed customer insight into product development Drive adoption, retention, and referral-led growth Requirements Strong communicator with high commercial acumen Proven ability to uncover customer needs ...

growth within existing clients through continued progress and expansion of solutions and impact. Deep knowledge of Marketing Automation platforms like HubSpot and Dynamics/Customer Insight Journeys or deep knowledge of the Salesforce product stack (certification in Sales Cloud and Marketing Cloud Account Engagement preferred, Marketing Cloud/ ...

platform, based on comprehensive knowledge of the market, customers, users, and the broader charity and housing sector. This position involves analysing market, customer, and competitor trends, defining product positioning, creating business cases, setting pricing strategies, developing roadmaps, and planning go-to-market approaches. The chosen Product Manager will … focussed Product Manager for a commercial software product, showing responsibility for strategy, business cases, and the product roadmap. Proven ability to use market and customer insights to develop new offerings and achieve measurable business results. Demonstrated experience collaborating with UX, engineering, sales, and marketing teams to deliver and launch ...

Role We’re looking for a commercially minded data professional to help our customers answer the most important question: “So what?” As a Customer Insights Analyst, you’ll work closely with clients using our analytics platform, turning their data into clear, actionable recommendations that drive measurable business improvements This … hybrid role combining data analysis, consulting, and customer engagement, with the opportunity to contribute to new business and strategic initiatives What You’ll Do Analyse customer data within our platform to identify trends, risks, and opportunities Translate complex data into clear, actionable recommendations that drive business performance Lead ...

forecasting, and strong CRM practices. Develop scalable outbound and inbound strategies tailored to a defined vertical market. Work closely with marketing to refine ideal customer profiles, messaging, and pipeline generation. Process & Enablement Implement structured sales processes, playbooks, and training programs to improve conversion and efficiency. Evaluate and optimise … sales technology stack, including CRM and engagement tools. Introduce best practices across outreach, qualification, demos, and negotiation. Cross-Functional Collaboration Partner with Customer Success to ensure smooth client handovers and support long-term growth. Share customer insights with product and leadership teams to influence roadmap ...

Customer Success Manager Holborn, London (Mon & Fri WFH) £45k £55k base £60k £70k OTE Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing. In the last 12 months alone, they ve grown their client base … support schools across the UK and 40+ countries globally. With usage set to triple again, they re investing in Customer Success to ensure every school sees real, measurable impact. This is a high-touch, consultative Customer Success Manager role where you ll work directly with educators, leaders ...

KPIs, forecasting, and reporting frameworks Partner closely with marketing to align demand generation with pipeline goals Enterprise Sales & Partnerships Lead enterprise and mid-market customer acquisition Develop and grow strategic partnerships, alliances, and channel ecosystems Own high-value deal negotiations, contract structuring, and closures Customer & Market Engagement Build … strong relationships with C-level executives, CISOs, and key stakeholders Represent the company at industry events, conferences, and partner engagements Leverage market intelligence and customer insights to influence product direction Go-to-Market Execution Collaborate with product and engineering on pricing, packaging, and GTM strategies Oversee proposals, RFPs ...

solution discussions Handle inbound inquiries and convert them into sales opportunities Follow up with existing customers to drive cross-sell and up-sell Address customer objections and clearly communicate value propositions Prepare pricing, proposals, and sales-related documentation Collaboration & Market Contribution Collaborate with internal teams to define and execute … effective sales strategies Transfer qualified opportunities to relevant stakeholders with complete and actionable information Provide market and customer insights based on direct prospect interactions Support marketing initiatives such as trade shows, events, and webinars when needed Brand & Professional Development Represent the company’s brand and positioning in all customer ...

prospects' workflows and show how Linda unlocks real efficiency and patient access. Cross-functional collaboration — work closely with product, engineering, and ops to relay customer insights and ensure smooth onboarding. Customer relationships — build long-term trust and maximise account value through upsell, cross-sell, and expansion. Sales infrastructure ...

skilled Data Architect to lead a critical data transformation project involving Salesforce Data Cloud, GCP, Vertex AI, and the creation of a new Single Customer View (SCV). This role offers significant executive visibility and requires a professional who can navigate an evolving environment, refine existing architectures, and drive … with Salesforce Data Cloud, ensuring efficient data flows and scalable activation patterns. Collaborate with Data Science teams to enable AI-driven models that enhance customer insights and sales strategies. Provide technical leadership across teams, ensuring alignment with project goals and adherence to best practices. Develop and maintain comprehensive architectural ...

solutions, delivering technical demonstrations, and guiding successful implementation. The Role As a Solutions Engineer , you will act as a trusted technical advisor throughout the customer journey. You will work closely with account executives, product managers, and engineering teams to understand customer requirements, design solution architectures, and deliver technical … demonstrations and proof-of-concept implementations. This role combines technical architecture, system integration, and customer engagement , helping organisations adopt modern cloud, AI, and data technologies . What You’ll Be Doing • Work with enterprise customers to understand technical requirements and solution architecture • Design and deliver technical product demonstrations tailored ...

only be required in once a week. About you: You have a strong knowledge of Microsoft Dynamics 365/D365 (Field Service, Sales Enterprise, Customer Insights, Marketing) You have experience with CRM suites (Sales, Customer Service, Field Service, Marketing) You have troubleshooting and customer support skills ...

high-caliber, fast-growing team working at the heart of the software supply chain. The environment combines technical excellence, strong collaboration, and meaningful customer impact , offering significant growth and career development for individuals who thrive in complex, customer-facing roles. The Role We are seeking a Senior Solutions … Engineer to work directly with strategic enterprise customers and prospects. In this hands-on, customer-facing role, you will act as a trusted technical advisor , guiding organizations on designing and implementing secure, scalable software supply chain processes. You will lead technical evaluations, proof-of-concepts, and clearly articulate ...