1 to 25 of 47 Customer Insight Jobs in London

Reports to : Head of Customer Analytics About Us The Independent is an online news publisher that was established in 1986 as a national newspaper independent of party-political affiliations or proprietorial influence. In 2016, The Independent became a fully digital publisher, moving away from print in pursuit of sustainability … additional brands echo the existing business ethos and allow for increased audiences and a further strategic diversification of revenue streams. Job Purpose As a Customer Data Analyst, you will support the Customer Analytics team by applying analytical thinking and data-led approaches to better understand customer behaviour. ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

marketing to drive demand generation, pipeline growth and brand visibility Ensure clear articulation of value propositions to healthcare and social care customers Use market insight, data and feedback to continuously refine go to market approach Partnerships and Strategic Alliances Identify, develop and manage strategic partnerships that accelerate growth … market access Build relationships with technology partners, system integrators and sector influencers Structure and oversee partnership commercial models, joint propositions and performance outcomes Customer Value and Retention Partner with Customer Success to ensure strong onboarding, retention and long term customer value Ensure commercial success is aligned with ...

Demand Generation & Customer Growth Manager - EMEA Location: London/Hybrid/Remote Experience: 9-11 years Function: Marketing Role Overview A high-growth B2B SaaS company is seeking a Demand Generation & Customer Growth Manager to own new customer acquisition and expansion across the EMEA region. This role … sits at the intersection of demand generation, customer marketing, and revenue growth, with a strong focus on pipeline creation, retention, upsell/cross-sell, and customer advocacy. The ideal candidate is a senior, hands-on marketer who partners closely with Sales and Customer Success, runs multi-channel ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

CLIENT SUCCESS & ACCOUNT MANAGEMENT KEY POINTS Senior leadership role owning Customer Success & Account Management end-to-end AI-powered consumer & B2B research platform used by global brands Enterprise customers across CPG, Tech, Pharma & Financial Services High-impact role in a fast-growing, VC-backed startup ABOUT THE CLIENT … scalable, AI-driven qualitative research used by some of the world's most recognised organisations. THE BENEFITS Opportunity to own and shape the entire Customer Success function Work directly with founders and senior leadership Influence product direction through direct customer insight Competitive compensation with meaningful upside Small ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

translating companyobjectivesinto clear, impactful outcomes. Working closely with a dedicated cross-functional team,youlllead strong product discovery and delivery practices, using data, experimentation, and customer insight toidentifyhigh-value opportunities and build user-centric solutions. Youllcollaborate closely with peers and senior stakeholders across Product, Engineering, Design, Data … business, influencing direction through insight and evidence.Youllalsohave the opportunity toapply Stepstones advanced AI capabilities to real user problems, while continuing to grow your impact and craft as part of an industry-changing mission to shape the future of work. Your responsibilities: Define, own, and evolve the product vision ...

edge cases Supporting sprint planning, backlog refinement, and UAT Ensuring CRM and BC configurations align with real business needs Supporting data, reporting, and Customer Insights use cases Producing documentation, process maps, and change impact assessments Supporting stakeholders through adoption and change What were looking for Strong experience ...

against targets with clear rationale and risk assessment Responsible for pipeline creation via outbound activity work with set KPI’s Provide market, competitor, and customer insight to inform GTM strategy, pricing, and product roadmap decisions Contribute to the continuous improvement of sales processes, playbooks, and qualification frameworks Support … Nutritics software, both in person and online Maintain disciplined CRM hygiene and data-driven pipeline management to support accurate reporting and scalability Use insight-led selling approaches, tailoring value propositions to regulatory, operational, and commercial drivers Leverage marketing campaigns, events, and ABM initiatives to accelerate deal progression and conversion ...

Specialists and Developers, you’ll champion experimentation and optimisation, shaping the future of digital fundraising across a diverse portfolio of products and customer journeys.This is your chance to collaborate with talented colleagues from UX/UI, Digital Analytics and Customer Insight, and to work together with fundraising ...

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops ...

function into a true business partner. You’ll be working in a collaborative, fast-paced environment where data drives decision-making across risk, fraud, customer insights, efficiency initiatives, and co-brand partnerships. This is an excellent opportunity for someone with strong technical fundamentals and analytical skills, who is eager ...

Role You’ll sit at the intersection of Product, Sales and Marketing, owning regional product marketing across EMEA & LATAM. The focus is on turning customer insight into clear positioning, effective go-to-market activity and strong sales enablement. Key deliverables include: Leading regional go-to-market strategy … execution for new and evolving products Running customer pilots, experiments and testing, and turning insight into action Creating clear product positioning, messaging and sales narratives Supporting product launches from early testing through to scale Working closely with Sales teams to drive understanding, adoption and momentum Managing multiple stakeholders ...

shaping feedback that influences product development. The Opportunity This is a brand new role created to unlock further commercial value from an existing customer base. You will be the first hire into this growing function, with the chance to directly shape processes, improve customer journeys, and support wider … Closing upgrades and driving increased adoption through consultative selling Handling light technical tasks such as inserting snippets, updating colours, and reviewing basic configuration Analysing customer performance data to identify opportunities for growth Working closely with product and engineering teams to relay customer insight Helping to build scalable ...

looking for a UX Designer to shape the end-to-end experience of the Connect platform. You’ll work with product, engineering, customer insight and architecture – designing intuitive workflows that make complex identity and access processes feel simple for frontline teams. This is a hands‐on, high‐impact … feasible, scalable, and implemented with quality. Contribute to the evolution of the Connect design system and ensure consistency across the platform. Work closely with customer success and consulting teams to understand real-world usage and pain points. User research and insights Conduct user interviews, usability tests, and feedback sessions ...

incumbents Building account plans and managing longer, more complex sales cycles Working closely with leadership to shape messaging, pricing, and GTM Feeding real customer insight back into product and strategy What Success Looks Like Consistent delivery against a £400k annual target High-quality, well-qualified pipeline Wins against ...

vision, strategy, and delivery of our data products. This is a high-impact role, leading cross-functional teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment … product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery ...

delivery of our data products. This is a high-impact role, working closely with our Data Engineering teams to translate strategic objectives into innovative, insight-driven solutions that deliver measurable value across the business. Equal Opportunity Statement We are committed to fostering and promoting an inclusive professional environment … product roadmaps that provide clarity and focus for delivery teams. Product Development Lead cross-functional collaboration with engineering, design, data science, data governance, marketing, customer success, and sales to deliver high-quality data products. Define product requirements, user stories, and acceptance criteria, and oversee development to ensure timely delivery ...

commercial strategy. You’ll be responsible for delivering on and shaping product strategy, roadmap generation and more, and be a significant stakeholder in customer success, go-to-market planning and value proposition definition. https://www.unicorndataservice.com/This is a great opportunity for a product owner or junior … from; and to be deeply involved in gaining new accounts and retaining clients. What do we need a product manager to do? Carry out customer listening with existing clients and prospects to determine what they think of the product/service, what would get them to renew/ ...

Time Lead Rapid-Reaction Detection Efforts for Emerging Threats, working Cross-Functionally with Engineering, Research & Go-To-Market Teams to turn exploitation into Actionable Customer Insight quickly Operationalise Threat Intelligence by Converting External Research, Advisories & POCs into Production-Grade Detections & Internal Knowledge Artifacts Author Original Detection Research & Threat ...

full campaign lifecycle, from concept through to delivery Someone who understands the commercial impact their digital designs must have on sales and new customer acquisition (ecommerce native) whilst never compromising on quality and visual aesthetic (think high-end, tech focused) A designer who understands how brand storytelling drives performance … translate strategy and customer insight into creative that is both emotionally engaging and commercially effective Someone confident working across multiple digital channels, including email, social and landing pages, with a strong mobile-first mindset A collaborative creative partner, able to work cross-functionally with marketing, product and creative ...

products, and geographies Build account plans, forecasts, and run regular QBRs Spot risks and opportunities early and work cross-functionally to resolve them Feed customer insight back into Product and Leadership teams About You 2+ years in Account Management/Customer Success within SaaS Comfortable working with ...

adoption. Establish and lead efforts in maximising automation opportunities via CoPilot, Power Automate/Platform etc Collaborate with cross-functional teams (Sales, Marketing, Customer Service, IT) to ensure seamless integration and data flow. Work alongside our BA team to gather and analyse business requirements, translating them into functional specifications. … payroll and EOR environment Possesses strong knowledge of CRM platforms (e.g., Salesforce, Dynamics 365, HubSpot). Understands business processes across Sales, Marketing, and Customer Service and their usage within D365 CRM e.g. Customer Insights/Sales Hub etc Has excellent stakeholder management and communication skills. Is highly analytical ...

actionable insights. In this role, you'll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you'll ensure our teams have the data they … senior stakeholders, you'll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...