1 to 25 of 78 Customer Insight Jobs in London

Customer Data Analyst - up to £50,000 | Hybrid (2 days per week in London) High-growth consumer services company | Expanding data team | Customer behaviour & retention focus I'm supporting a rapidly expanding consumer services organisation that has seen significant growth and investment in digital, data, and customer analytics over the past few years. As part of their continued transformation, they are looking for a Customer Data Analyst to join their insights function and help shape customer strategy across the business. This is an opportunity to join a modern, insight-driven environment , working with ...

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven … ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives ...

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven … ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives ...

DATA VISUALISATION MANAGER LONDON UP TO £80,000 THE COMPANY This is a major UK retailer with a huge customer footprint and a growing appetite for data-led decision making. They’re investing heavily in modern analytics, automation, and customer insight, this role sits right … roadmap for self-serve analytics and automated data workflows across the business. This team is responsible for giving every function access to clean, usable insight that drives smarter decisions. You’ll lead on everything from dashboarding to workflow automation, partnering with cross-functional teams to build well-designed, reliable ...

DATA VISUALISATION MANAGER LONDON UP TO £80,000 THE COMPANY This is a major UK retailer with a huge customer footprint and a growing appetite for data-led decision making. They’re investing heavily in modern analytics, automation, and customer insight, this role sits right … roadmap for self-serve analytics and automated data workflows across the business. This team is responsible for giving every function access to clean, usable insight that drives smarter decisions. You’ll lead on everything from dashboarding to workflow automation, partnering with cross-functional teams to build well-designed, reliable ...

BUSINESS INTELLIGENCE MANAGER LONDON UP TO £80,000 THE COMPANY This is a major UK retailer with a huge customer footprint and a growing appetite for data-led decision making. They’re investing heavily in modern analytics, automation, and customer insight, this role sits right … roadmap for self-serve analytics and automated data workflows across the business. This team is responsible for giving every function access to clean, usable insight that drives smarter decisions. You’ll lead on everything from dashboarding to workflow automation, partnering with cross-functional teams to build well-designed, reliable ...

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food … cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

will be advantageous From the job description: Create and deliver marketing plans that will effectively target customers across multiple channels Drive growth through new customer acquisition, customer expansion and learner progressions Use customer insight to develop compelling propositions and marketing messages Execute the marketing plan ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

restaurants, and hotels across the UK. With a strong heritage and a modern digital ambition, the business is investing heavily in data, analytics, and customer insight to better understand behaviour, optimise digital journeys, and drive commercial impact at scale. Digital analytics plays a critical role in shaping decision … making across marketing, product, and customer experience, making this a highly visible and impactful hire. THE TEAM You'll join a growing customer data and digital analytics function operating across multiple specialist areas, including digital analytics, CRM, loyalty, data science, and data engineering. This role sits within ...

users interact with our platform every day driving discovery, engagement, and long-term value. Youll join a culture built on ambition, experimentation, and customer obsession, where bold ideas are encouraged and data fuels decision-making. If you thrive in a fast-paced environment, love solving complex problems at scale … rare opportunity to make an impact that resonates worldwide. The Role Youll oversee product roadmaps across multiple domains, ensuring they drive both exceptional customer experiences and meaningful commercial outcomes. Your leadership will balance high-level strategic thinking with hands-on involvement supporting product teams day-to-day, removing blockers ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

Lead and scale a Customer Success function that helps world-class retailers unlock value from a world class ecommerce/logistics platform. The Company Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics Trusted by 1,500+ major brand including Macy's, Gap and Selfridges … business with a collaborative, agile culture and a clear mission to shape the future of retail logistics The Role Own and lead the full customer lifecycle, from onboarding and activation through renewals, expansion and enterprise relationships Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer ...

ensure seamless project delivery. CRM Ownership & Enhancement Oversee the configuration, optimisation, and ongoing performance of Microsoft Dynamics 365 CE across Sales, Marketing, and Customer Insights functions. Support roadmap development and collaborate with global and offshore technical teams on enhancements. Manage incidents, releases, integrations, and data quality within the regional ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...

products and product features to market including planning, product launches, and discontinuations. Manage all aspects of product lifecycle and development process, including customer feedback, recommendation of enhancements, requirements & user stories, business reviews and testing. Monitor local and global regulations to ensure regulatory data and products comply and/… offerings. Lead product demonstrations to client-facing teams and upon request participate in product demonstrations to customers. Support the decision-making process with customer, market, competitive, and usage analysis related to the assigned products Skills and Experience required: Experience managing and developing products and understanding digital needs for businesses ...

products and product features to market including planning, product launches, and discontinuations. Manage all aspects of product lifecycle and development process, including customer feedback, recommendation of enhancements, requirements & user stories, business reviews and testing. Monitor local and global regulations to ensure regulatory data and products comply and/… offerings. Lead product demonstrations to client-facing teams and upon request participate in product demonstrations to customers. Support the decision-making process with customer, market, competitive, and usage analysis related to the assigned products Skills and Experience required: Experience managing and developing products and understanding digital needs for businesses ...

Leverage support from sales/marketing team members -Deliver demos and explain SaaS subscription models -Prepare proposals, negotiate commercial terms, and close deals -Feed customer insights into GTM and product strategy What You Bring SaaS Sales Experience (B2B preferred) Understanding of AI products or willingness to learn Confidence ...

create APIs and observability infrastructure. Working closely with our Data Scientists, you will also implement novel frontend components to visualise data and support customer insight generation and decision-making. Skills Outstanding Python, FastAPI, asyncio and Postman/Insomnia Strong Git, Docker, Kafka, Kubernetes and Azure/AWS/ ...

strong relationships across organisational boundaries, influence stakeholders, and lead transformational change in complex environments. Alongside delivery, you'll champion user-centred design principles, ensuring customer insight drives the development of digital services.As a senior leader, you'll manage and develop a team of product managers, providing coaching ...