whilst inspiring, motivating and enabling customers to build the retirement that they want. Job Role Accountabilities: Drive forwards the vision & roadmap, ensuring it meets customer needs and drives high engagement. Work collaboratively with designers, developers, content creators, and behavioural experts to build a highly interactive and inspiring product experience. … Develop and refine user stories, acceptance criteria, and backlog items, prioritising features that deliver maximum customer value. Champion customer insights, using data and research to continuously refine the product. Collaborate with marketing and engagement teams to drive adoption and usage. Experiment with AI-driven tools, gamification, and social … a job through to conclusion Experience Experience as a Product Owner or Product Manager, ideally within a digital consumer product. A deep understanding of customer engagement and experience design - you know how to inspire, motivate, and drive action. Proven experience taking digital products from concept (0) to launch More ❯
Spend Control 2.0 - built for tougher times. What we're looking for We're looking for our first Account Director to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and … to have a massively accelerated career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages … trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at More ❯
post-implementation support Skills & Qualifications Experience customising, configuring and developing D365 CE solutions Strong working knowledge of one or more of the core modules - Customer Service, Sales, Field Service, Customer Insights Collaborate with technical teams to ensure successful solution delivery Engage with stakeholders both internal and external to More ❯
class app experience that encourages customers to book and stay at Premier Inn. Using agile product management methodologies, develop a digital product that enhances customer satisfaction and drives revenue growth. Own the continuous improvement process based on customer insights, market trends, and key data analysis. Salary … Define objectives, requirements of user stories, plan sprints, and participate in agile ceremonies with Product Managers and Engineering teams. Brief UX teams to develop customer journeys and designs supporting features. Collaborate with development teams to document technical details for user stories. Work with QA, testing, and release teams to … ensure high-quality, bug-free features. Own the app customer experience by analyzing key in-app metrics across the conversion funnel, ensuring the backlog aligns with KPIs. Collaborate with Commercial and Brand teams to inform and optimize development roadmaps, balancing time to market, scope, business needs, and risks. What More ❯
life. Key Responsibilities: Product Strategy & Roadmap • Translate company and product vision into actionable product strategies and roadmaps. • Prioritize product initiatives based on business goals, customer insights, and technical feasibility. • Maintain a deep understanding of the legal tech landscape, user needs, and emerging technology trends. • Partner with Product Marketing to … engineering to apply agentic frameworks and adaptive logic in product experiences. • Identify and test new applications of AI/ML that enhance legal productivity, insight, or compliance. Execution & Delivery • Lead sprint planning, backlog grooming, and day-to-day product execution with agile squads. • Write clear user stories and product … high-quality product releases. • Leverage formal frameworks such as Lean Product Management to guide decision-making and iteration. • Manage product roadmaps and communicate priorities. Customer & Market Engagement • Conduct customer research, interviews, and feedback loops to validate features and prioritize roadmap items. • Work with legal SMEs and CustomerMore ❯
Program Manager to join our Operations Technology Supply Chain Solutions team. In this role, you'll drive business growth and service excellence by leveraging customer insights and operational data. You'll be responsible for enhancing our system platforms, optimizing fulfillment services, and identifying growth opportunities as we expand into … new regions. Key job responsibilities Develop and implement scalable supply chain solutions using customer feedback and operational metrics Lead multiple strategic projects focused on service optimization and regional expansion Transform customer insights and market data into actionable service improvements Drive end-to-end implementation of new services, from … comprehensive business documents that inform executive decision-making A day in the life Strategy & Planning Analyze service performance metrics to identify optimization opportunities Evaluate customer feedback and usage patterns to shape improvements Develop business cases for new service offerings Design scalable solutions for evolving customer needs Create and More ❯
Program Manager to join our Operations Technology Supply Chain Solutions team. In this role, you'll drive business growth and service excellence by leveraging customer insights and operational data. You'll be responsible for enhancing our system platforms, optimizing fulfillment services, and identifying growth opportunities as we expand into … new regions. Key job responsibilities Develop and implement scalable supply chain solutions using customer feedback and operational metrics Lead multiple strategic projects focused on service optimization and regional expansion Transform customer insights and market data into actionable service improvements Drive end-to-end implementation of new services, from … comprehensive business documents that inform executive decision-making A day in the life Strategy & Planning Analyze service performance metrics to identify optimization opportunities. Evaluate customer feedback and usage patterns to shape improvements. Develop business cases for new service offerings. Design scalable solutions for evolving customer needs. Create and More ❯
on scaling the Mobility and Travel verticals for EGS, including establishing channel partnerships with key industry participants. The ideal candidate should be passionate about customer experience, driving growth, highly motivated, intellectually curious, analytical, and possess an entrepreneurial mindset. Role and responsibilities: Become the global SME on the Mobility (Transit … identify opportunities for regional teams. Maintain a vertical-specific pipeline globally, tracking and providing updates to management. Conduct market research and analysis to identify customer needs, competitive landscape, and market trends to inform product development and go-to-market strategies. Attend industry conferences and represent EGS to promote its … with internal stakeholders, including EGS Global Sales, Product Development, Regional Product, Marketing, Finance, and the broader Mastercard Mobility and B2B Travel teams, to support customer conversations as SME. Collaborate with global and regional teams to synthesize customer insights and pain points. Inform the product development roadmap to ensure More ❯
most trusted providers of data quality and compliance solutions, is looking for an Application Support Analyst (Software Support Analyst) to join our fast-growing Customer Success team in London, UK. You will utilize your language, interpersonal, and analytical skills to build relationships with clients and troubleshoot tier I and … II technical issues. About us : We are consistently named a Top Workplace, with a reputation for superior customer satisfaction and scalable solutions. Our product, FinScan, is used in over 60 countries to identify money laundering and terrorist financing threats, helping to keep everyone safer. What you will be doing … feature adoption issues. Creating and developing SQL scripts and custom software processes. Collaborating with other teams to identify and resolve issues quickly and provide customer insights for bug fixes and new features. What makes this role interesting : You will encounter diverse challenges daily, enabling continuous skill growth. Opportunities include More ❯
doing: Product Positioning and Messaging: Develop compelling product positioning and messaging that differentiates our data solutions in the market. Translate technical product features into customer-focused benefits that resonate with target personas. Ensure consistent messaging across all customer touchpoints. Plan and execute product launches, collaborating with cross-functional … team with the knowledge and resources needed to effectively position and sell data solutions. Partner with sales leadership to optimize lead-to-close processes. Customer Insights and Market Analysis: Conduct customer interviews and gather insights to understand needs, pain points, and use cases. Analyze market trends, competitive landscape … and customer data to identify growth opportunities. Use insights to influence product development and marketing strategies. Content Development: Collaborate with the content team to create high-quality marketing collateral, such as whitepapers, case studies, blog posts, and webinars. Develop targeted campaigns to drive awareness, engagement, and adoption of data More ❯
hire passionate Data Engineers to build and manage the central petabyte-scale data infrastructure supporting the worldwide Prime business operations. At Amazon Prime, understanding customer data is paramount to our success in providing customers with relevant and enticing benefits such as fast free shipping, instant videos, streaming music, and … learning, and technology teams to provide real-time data processing solutions that give Amazon leadership, marketers, and PMs timely, flexible, and structured access to customer insights. The team will be responsible for building this platform end-to-end using the latest AWS technologies and software development principles. As a More ❯
positioning and brief submission for growth teams to deliver impactful and localised campaigns. - Work closely with product managers to align on roadmap priorities and customer feedback loops. 2. Launch Execution - Partner up with the product team to manage the go-to-market planning for feature launches. - Conceptualise integrated marketing … Coordinate with local market teams and growth to adapt messaging for region-specific rollouts: localisation across product messaging, local behaviour and competitive landscape. 3. Customer Insights & Market Intelligence - Analyze market trends and conduct competitive benchmarking to identify opportunities and threats. -Run user interviews, feedback loops, and surveys to understand More ❯
provide real-time insights of traffic, sales, deals, engagement and is looking for a rock star data engineer to build this. At Amazon, understanding customer data is paramount to our success in making it Earth's most measurably effective marketing organization. This cuts across all of the investments we … learning, and technology teams to provide real-time data processing solutions that give Amazon leadership, marketers, and PMs timely, flexible, and structured access to customer insights. The team will be responsible for building this platform end to end using the latest AWS technologies and software development principles. As a More ❯
HeliosX. Where we're going: Over the next five years, you'll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You'll be part of helping more people access prescription … promotions and new innovations to stay ahead in a very competitive space Leverage our marketing analytics tool (Amplitude) to evaluate the end-to-end customer experience across paid search campaigns to identify opportunities for the CRO team. Think funnels, campaign performance and trend analysis, all paired with relevant customer … the strategic and executional levels Proven success in a performance driven paid search role - you'll know all about experimentation/AB testing, lifetime customer value (LTV), customer acquisition costs (CAC/CPA) and how to pull the right levers to create commercial value Highly analytical and data More ❯
Deployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience Job ID: Amazon EU SARL (UK Branch) - D67 Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer to be a part of our global … effort to develop and deliver the next generation of world-class technology systems inside our fulfillment centers. In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products' lifecycle … from product development, to deployment, to support & service), embodying Amazon's leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform "stand-alone work-cells" into "end-to-end More ❯
Marketing WBR mechanisms - Serve as the bridge between Business Intelligence (BI) and Marketing Managers (MMs) for automation efforts About the team The EU Hardlines Customer Insights & Analytics team acts as a central technical function for cross-product family marketing teams across Amazon's European stores, leading analytics, automation and … is for all prospective customers to be inspired to shop through highly relevant, personalised, and aspirational experiences, powered by best-in-class understanding of customer behaviour and automation. Our work has established us as the automation and measurement powerhouse in EU Stores, with our solutions enabling thousands of marketing … or technology PREFERRED QUALIFICATIONS - Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders - Knowledge of key customer experience metrics and methodology (e.g., NPS) - Working directly with Business Intelligence and Applied Scientists to deliver joint goals Amazon is an equal opportunities employer. More ❯
evolution of our Competitions Portal. You’ll own the product roadmap, working closely with our development team to scope, build, and deliver an exceptional customer experience. With a strong focus on customer engagement and data-driven decision-making, you’ll optimise the platform for both short and long … with our major broadcasting client. Key ResponsibilitiesProduct Strategy & Roadmap (40%) Define and own the product roadmap for our platform Prioritise development initiatives based on customer insights, data, and business goals. Establish success metrics and communicate priorities across teams. Execution & Delivery (30% ) Collaborate with development team to scope, build, and … business objectives. Test and refine releases to maintain the highest standards of quality and usability. User Experience & Data-Driven Decision Making (30%) Champion the customer experience, leveraging UX best practices to improve engagement and retention. Use data and analytics to identify opportunities for optimisation. Balance commercial objectives with user More ❯
shaping the company's market differentiation, positioning, and sales strategies across specific industries and regions. To succeed, you must develop a strong grasp of customer needs, industry trends, competitive landscapes, and the company's product offerings. In collaboration with internal teams and direct customer interactions, you will design … and execute a product marketing strategy that delivers compelling, customer-focused content highlighting the company's solutions and advantages. Additionally, you will lead demand generation initiatives, managing trade shows, digital campaigns, and various inbound and outbound marketing efforts to drive engagement and growth. Requirements Bachelor's degree in marketing … Comfortable working with complex technical products. Roles and Responsibilities: Strategy Leadership Develop and implement marketing strategies aligned with business goals, targeting key markets and customer segments. Oversee demand generation activities, including inbound, outbound, and account-based marketing efforts. Manage marketing automation, social media presence, brand positioning, and budget forecasting. More ❯
are guided by our purpose: to Be a Source of a Good Life - for our customers, our team, and the broader community. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve measurable success using Infraspeak. You'll manage your own portfolio of … to client sites. This is more than a support role. You'll be a trusted advisor, a solutions partner, and an advocate for the customer within Infraspeak. The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about … in areas such as technical assistance and facility management. Experience with maintenance and CRM softwares is also valued. What will youdo? Manage your own customer portfolio Partner with customers taking ownership right after they are active Become a trusted advisor to our customers by understanding strategic requirements and implementing More ❯
of best-of-breed data quality and compliance solutions, is looking for an Application Support Analyst (Software Support Analyst) to join our fast-growing Customer Success team in London, UK. You will gain satisfaction knowing that you are utilizing your language skills as well as your interpersonal and analytic … as troubleshoot and solve their tier I and II technical issues. Consistently named a Top Workplace , we have a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan, one of our most recognized products, is used by our clients in over … and SQL skills. You will combine knowledge of our products with your analytic and technical skills to provide superior assistance and issue resolution to customer inquiries that arise by email or phone. The issues you handle will vary from simple to complex and multi-layered requiring: Analysis, investigation, and More ❯
Sr. Program Manager - SME, SME and Central Flow At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online … Assist FCs with understanding best use of software features Support tools deprecation & site communication The ideal candidate will demonstrate bias for action, have strong customer empathy, will think big, and embody a unique mix of artist and scientist. This candidate will have experience diving deep to gain customerMore ❯
a high-impact digital commerce transformation. In this pivotal role, you will manage cross-functional teams, oversee large-scale program delivery, and enable scalable, customer-focused growth in a dynamic and competitive market. Key skills: 8+ years of experience in e-commerce or digital program management. Proven track record … and lead the execution of an enterprise-wide e-commerce transformation roadmap. Manage program timelines, budgets, and success metrics to deliver strong ROI. Translate customer insights and analytics into actionable improvements via A/B testing and optimization. Collaborate across marketing, IT, product, and operations teams to align priorities More ❯
a high-impact digital commerce transformation. In this pivotal role, you will manage cross-functional teams, oversee large-scale program delivery, and enable scalable, customer-focused growth in a dynamic and competitive market. Key skills: 8+ years of experience in e-commerce or digital program management. Proven track record … and lead the execution of an enterprise-wide e-commerce transformation roadmap. Manage program timelines, budgets, and success metrics to deliver strong ROI. Translate customer insights and analytics into actionable improvements via A/B testing and optimization. Collaborate across marketing, IT, product, and operations teams to align priorities More ❯
a high-impact digital commerce transformation. In this pivotal role, you will manage cross-functional teams, oversee large-scale program delivery, and enable scalable, customer-focused growth in a dynamic and competitive market. Key skills: 8+ years of experience in e-commerce or digital program management. Proven track record … and lead the execution of an enterprise-wide e-commerce transformation roadmap. Manage program timelines, budgets, and success metrics to deliver strong ROI. Translate customer insights and analytics into actionable improvements via A/B testing and optimization. Collaborate across marketing, IT, product, and operations teams to align priorities More ❯
You will need to login before you can apply for a job. Sr. Ops Engineer, MSP-CX DR, Mechatronics & Sustainable Packaging Customer Experience DESCRIPTION Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are seeking an innovative and solutions-oriented Operations Engineer … effort to develop and deliver the next generation of world-class technology systems inside our fulfillment centers in Europe. In the Mechatronics & Sustainable Packaging Customer Experience (MSP-CX) organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through … the entire products' lifecycle (from product development, to deployment, to support & service), embodying Amazon's leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform "stand-alone work-cells More ❯
