126 to 150 of 184 Customer Insight Jobs in London

of the product or organization 2. Able to use design and prototyping software to expert level (Figma) 3. Comprehensive understanding on how to explore data from common analytics packages, customer insight summaries, or other sources to provide evidence and supporting context for work 4. Understands the nuances of researching in different contexts 5. Is capable of identifying gaps … where data is needed Job Responsibilities/Objectives 1. Uses processes that are good at discovering customer needs and product design options 2. Can create UI design patterns or product processes that adapt to customer needs 3. Is adept at remaining current on news/incidents and understands what is happening in the market and with competitors 4. More ❯

of the product or organization 2. Able to use design and prototyping software to expert level (Figma) 3. Comprehensive understanding on how to explore data from common analytics packages, customer insight summaries, or other sources to provide evidence and supporting context for work 4. Understands the nuances of researching in different contexts 5. Is capable of identifying gaps … where data is needed Job Responsibilities/Objectives 1. Uses processes that are good at discovering customer needs and product design options 2. Can create UI design patterns or product processes that adapt to customer needs 3. Is adept at remaining current on news/incidents and understands what is happening in the market and with competitors 4. More ❯

UX Manager Application Deadline: 21 July 2025 Department: Customer Insights and Journeys Employment Type: Permanent - Full Time Location: London Compensation: £52,000 per year + benefits Description Are you passionate about creating exceptional user experiences that make a real difference? Dogs Trust are looking for a talented UX Manager to lead the design and delivery of intuitive, engaging, and … user-centric experiences across all customer touchpoints. In this pivotal role, you'll ensure every interaction is seamless and impactful, driving satisfaction, engagement, and helping to further our mission of improving the lives of dogs and their owners. What does this role do? As a UX Manager you will: Lead the development and implementation of a user-centred design … approach across all customer journey touchpoints, embedding UX principles into organisational processes. Collaborate with designers, developers and cross-functional teams to create intuitive, accessible, and consistent experiences Develop and produce UX deliverables such as user flows, wireframes, prototypes, and design concepts, using insights from user data and research to inform and optimise customer journeys. Champion accessibility and usability More ❯

opportunity to work within our Energy Practice in Risk Engineering as the Head of Proposition Strategy & Development. The role involves leading the development and delivery of strategic, sustainable, and customer-centric propositions for the UK market, while influencing ZRS's global proposition strategy. Many employees work flexibly, including part-time, flexible hours, job share, remote work, or compressed hours. … We value the best talent and are open to discussing flexibility during the interview process. Responsibilities include: Proposition Development: Design, refine, and launch new propositions addressing evolving customer needs, focusing on advisory services and technology-driven solutions. Technology Scouting: Explore emerging technologies to enhance Zurich's offerings. Opportunity Identification: Analyze market data and customer insights for new advisory … and technology-enabled business opportunities. Collaborate with Product, IT, Underwriting, Marketing, and Distribution teams to develop and implement innovative propositions. Customer Focus: Ensure propositions deliver clear value based on customer challenges and expectations. Go-to-Market: Lead launch and ongoing improvement of propositions, monitoring performance and gathering feedback. Global Strategy: Support UK and global deployment strategies to meet More ❯

Business Intelligence Engineer III, Emerging Marketplaces Analytics Emerging Marketplaces Analytics team builds Analytics solutions that drive customer growth across all EMs for Amazon. These solutions include building and scaling complex analytical frameworks, mining data-driven insights through comprehensive dashboards, using ML/AI to address business problems, and leading Analytics for key strategic review meetings with leadership. Key job … for complex and ambiguous problems - Simplify and automate reporting, audits and other data-driven activities - Partner with other BIEs to enhance data infrastructure, data availability, and broad access to customer insights - Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation - Learn new technology and techniques to meaningfully support internal stakeholders and process innovation About the … team We are the Emerging Prime, Lifecycle and XCM (PLX) EMXO team that builds & orchestrates inputs towards Customer Growth and Engagement for our Stores across ten locales. We do this through: (i) Crafting EM-specific frameworks where none exist to guide inputs, prioritization and investment decisions; (ii) Building foundational tech, tools & capabilities to enable inputs at scale, sharper targeting More ❯

within EMEA region. Drive the sale of high profit solutions within the enterprise account base. Execute, land, and expand strategy to increase UL Solutions market penetration in EMEA. Provide Customer Insights that will help develop new offering creation and its deployment and bundling solutions. Plan and coordinate the implementation of business plans and the penetration of new markets and … customer segments in coordination with each business leader. Focus on customer satisfaction, account growth, and expansion of services provided by Software & Advisory and sustaining customer loyalty for a group of new and key customers. Execute go-to-market strategy in alignment with the commercial organizations design principles. Collaborate with each Business Leader on account & sales coverage options … portfolio strategy. Set strategy for partnership with Tier II and Tier III regions. Develop, communicate, and manage the successful performance of enterprise account revenue goals. Understand and effectively leverage customer, industry, and internal sales information to drive performance and sustain a competitive edge. Lead client engagement by developing and managing relationships at the C-Suite and middle management level More ❯

t changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most customer-centric spectacles company. We are proud to be a Living Wage Employer and to be B Corp Certified. The Role We're seeking a digitally-obsessed E-Commerce Manager … to own and drive all customer touchpoints across e-commerce and CRM. You should be a self-starter who can operate highly autonomously to deliver continuous impact. You'll have autonomy to evolve our online presence while collaborating closely with world-class designers and developers as we seek to reinvent the optical industry and grow the business through meticulous … attention to design, quality, and customer experience. Your key responsibilities Own and continuously improve including content strategy, merchandising, technology innovations, and UX enhancements Architect and execute our CRM strategy through compelling broadcast emails, personalized welcome journeys, and thoughtful transactional communications Craft digital storytelling that brings our spectacles, sunglasses, stores, and services to life online Partner with our product team More ❯

Games Industry Specialist Business Development Leader, AWS Job ID: Amazon Web Services Korea LLC Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the Games industry background, business savvy, technical acumen, and sales skills necessary to help position AWS as the cloud provider of choice for our games customers … As the AWS Industry Specialist BD Leader, Games, you will own, develop, and implement technical go-to-market plans and sales plays for new or existing services, and drive customer and partner engagements by participating in AWS field enablement activities for our games customers and partners. You will also identify gaps in AWS products or feature sets based on … customer insights and partner with internal service and solutions teams to win strategic customer workloads and drive business revenue. The ideal candidate will possess a business background that enables them to interact effectively at the CxO/VP/Studio Director level and with product teams. They will also have a strong technical understanding that allows them to More ❯

the system and service, by working with RDG's technology provider and train operating companies to deliver enhancements. The focus for Phase 5 is to centre on improving the customer experience with the main aim of a more accessible railway for all. The User Experience Advisor will bring the needs of clients to the forefront of solutions by gathering … detailed user requirements, translating them into product specifications, and ensures a customer-focused approach throughout the service development life cycle. You will also manage user readiness and deliver suitable training solutions. You will oversee both the initiation and completion of each roadmap item, maintaining consistency and alignment with user needs. What can I expect to do in this job … accurately represented in product features and designs. Work and engage closely with the solution design and development teams to prioritise features based on user impact and strategic goals. Validate customer insights with support from the Business Relationship Manager to ensure alignment with user needs and expectations. Ensurea customer-focused approach is upheld throughout the SDLC. Maintain comprehensive documentation More ❯

sessions and technical workshops to accelerate Azure adoption. Build trusted relationships with platform leads to co-design secure, scalable solutions. Resolve technical blockers by collaborating with engineering and sharing customer insights. Maintain expertise in cloud migration (Windows, SQL, Linux, PostgreSQL, app workloads), resiliency, security, and compliance. Deepen knowledge of enterprise apps (SAP, Oracle) and Azure VMware Solution (AVS). … Represent Microsoft in customer forums and technical communities through thought leadership. Qualifications Proven technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND a few years of technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND a couple More ❯

teams and clients, ensuring service and technical delivery meet expectations Managing client handovers during transitions into Business-As-Usual (BAU) operations to ensure a smooth and consistent experience Gathering customer insights regularly to identify areas for improvement and uncover future service opportunities Tracking and managing customer action logs to ensure timely resolution and follow-up Main Skills/ More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's mission by … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored Account Plans that help … serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish multi-threaded relationships with More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's mission by … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored Account Plans that help … serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish multi-threaded relationships with More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Collaborate to develop data science solutions and outputs supporting the organisation’s product offerings Recognise opportunities to use data science More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Collaborate to develop data science solutions and outputs supporting the organisation’s product offerings Recognise opportunities to use data science More ❯

for complex and ambiguous problems - Simplify and automate reporting, audits, and other data-driven activities - Partner with other BIEs to enhance data infrastructure, data availability, and broad access to customer insights - Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation - Learn new technology and techniques to meaningfully support internal stakeholders and process innovation About the More ❯

to be part of a winning team, and you bring a collaborative spirit to achieve collective success. Responsibilities: Lead the end-to-end resolution of complex design challenges. Transform customer insights and data analytics into innovative concepts that drive the development of new products and features. Work in close collaboration with cross-functional teams, particularly engineers, ensuring a seamless More ❯

to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of … revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value … a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks More ❯

Trainline data and delight customers with great data products built on a frictionless, modern data platform. Our data products include machine learning models that add real value to the customer journey, streaming data applications that personalise the customer experience in real time, dashboards that drive deep business and customer insight and intuitive and efficient data marts … engineers and BI engineers. Our data product teams are deeply embedded in the business so your work will have high impact by either driving key business decisions, providing deep customer insights or by adding intelligent machine learning experiences right in the core of our customer journeys. We use an agile delivery playbook that encourages incremental and iterative delivery … aims to release value early and often, measure the impact of work and using hypotheses to ensure we are solving real customer problems. Our Data Platform is a modern, cloud-native, lake house using best-of-breed technologies and partners, all based on the AWS public cloud. We empower our Data teams and give engineers high levels of autonomy More ❯

who have signed up within the past 0-2 years. Once a client has been subscribing to the platform for over 2 years, one of your colleagues in the Customer Success team will then take over the client. There will be a client base of around 100 clients at any one time (brands, media owners, agencies). Their system … be prioritise them. The role is all about building and maintaining relationships. You won't be doing any selling, although you will naturally provide the Account Management team with customer insight to empower them for when they contact the client to rebook them or offer upsell opportunities. This is the first role of its kind within the Client More ❯

to predictive maintenance and sustainability modelling. Collaborating with data engineers, product teams, and energy specialists, you'll design and deploy machine learning models that enable smarter grid management, better customer insight, and greener energy solutions. What's in it for you? Hybrid working model with flexibility to suit your lifestyle Direct impact on critical infrastructure , energy sustainability, and More ❯

ensure impactful AI capabilities are developed and can be utilised for customers. What you will do Shape the Engineering Applications our platform needs to support based on market and customer insight Work closely with Product leaders to translate the high-level product vision into actionable initiatives and a clear roadmap. Act as the team's source of clarity … ensuring everyone understands the what and why behind each prioritised initiative Balance long-term strategy with the immediate needs of our customer-facing Delivery teams Champion execution velocity by proactively removing blockers, accelerating feedback loops, and driving forward momentum Communicate clearly and transparently with all stakeholders to maintain alignment and build trust across the organisation What you bring to More ❯

95k (Lead) About The Role Our partner is looking for a Senior Data Engineer to join a high-impact engineering team delivering scalable data solutions for complex marketing and customer insight use cases. This is an opportunity to work on cutting-edge data pipelines, cloud-native platforms and real-time data flows in a collaborative, forward-thinking environment. More ❯