26 to 50 of 110 Customer Insight Jobs in London

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

teams. Strong commercial awareness with the ability to connect product work to business outcomes. Data-led decision maker with excellent analytical skills. Passionate about user research, discovery, and embedding customer insight into product design. Exceptional communication and stakeholder management skills. Ambitious, hands-on, and ready to step into a bigger role with scope for growth. Comfortable working in More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯

Reed.co.uk is looking for a Senior Product Analyst to join their Analytics Team in Holborn, London. Overview We are looking for a passionate digital analyst who enjoys numbers and customer insights and can be instrumental in providing the business with intelligence and expert recommendations! Working across a number of exciting digital products, you will make use of Google Analytics … Looker, Adobe Target and numerous other platforms to drive customer insight and intelligence. What you'll do as a Senior Product Analyst: Lead a small team of Product Analysts Define the product strategy and roadmaps, aligning work to reflect this direction Development of data visualisation and KPI dashboards that reflect best ways to simplify data to various audiences More ❯

an AI startup based in London. They’re redefining how financial services understand and engage with their customers. At its core is a proprietary AI model that reclusters financial customer data to reveal richer insights into behaviour, financial confidence, and attitudes towards money. Combined with Engage, their communications engine, the platform enables personalised customer interactions at scale – moving … prepares for its next stage of growth. The role As the first product hire, you will: Own and shape the product roadmap for Athena and Engage, aligning short-term customer needs with long-term strategy. Translate complex financial services challenges into clear, actionable product requirements. Act as the key bridge between engineering and commercial teams, ensuring alignment between product … development and customer outcomes. Work closely with design partners and early adopters to gather insights and validate product direction. Establish product processes and frameworks to support future team expansion. About you Proven product experience, ideally within Martech, AI-driven, or data-heavy platforms. Strong ability to convert customer insight into product strategy and technical requirements. Comfort operating More ❯

an AI startup based in London. They’re redefining how financial services understand and engage with their customers. At its core is a proprietary AI model that reclusters financial customer data to reveal richer insights into behaviour, financial confidence, and attitudes towards money. Combined with Engage, their communications engine, the platform enables personalised customer interactions at scale – moving … prepares for its next stage of growth. The role As the first product hire, you will: Own and shape the product roadmap for Athena and Engage, aligning short-term customer needs with long-term strategy. Translate complex financial services challenges into clear, actionable product requirements. Act as the key bridge between engineering and commercial teams, ensuring alignment between product … development and customer outcomes. Work closely with design partners and early adopters to gather insights and validate product direction. Establish product processes and frameworks to support future team expansion. About you Proven product experience, ideally within Martech, AI-driven, or data-heavy platforms. Strong ability to convert customer insight into product strategy and technical requirements. Comfort operating More ❯

an AI startup based in London. They’re redefining how financial services understand and engage with their customers. At its core is a proprietary AI model that reclusters financial customer data to reveal richer insights into behaviour, financial confidence, and attitudes towards money. Combined with Engage, their communications engine, the platform enables personalised customer interactions at scale – moving … prepares for its next stage of growth. The role As the first product hire, you will: Own and shape the product roadmap for Athena and Engage, aligning short-term customer needs with long-term strategy. Translate complex financial services challenges into clear, actionable product requirements. Act as the key bridge between engineering and commercial teams, ensuring alignment between product … development and customer outcomes. Work closely with design partners and early adopters to gather insights and validate product direction. Establish product processes and frameworks to support future team expansion. About you Proven product experience, ideally within Martech, AI-driven, or data-heavy platforms. Strong ability to convert customer insight into product strategy and technical requirements. Comfort operating More ❯

an AI startup based in London. They’re redefining how financial services understand and engage with their customers. At its core is a proprietary AI model that reclusters financial customer data to reveal richer insights into behaviour, financial confidence, and attitudes towards money. Combined with Engage, their communications engine, the platform enables personalised customer interactions at scale – moving … prepares for its next stage of growth. The role As the first product hire, you will: Own and shape the product roadmap for Athena and Engage, aligning short-term customer needs with long-term strategy. Translate complex financial services challenges into clear, actionable product requirements. Act as the key bridge between engineering and commercial teams, ensuring alignment between product … development and customer outcomes. Work closely with design partners and early adopters to gather insights and validate product direction. Establish product processes and frameworks to support future team expansion. About you Proven product experience, ideally within Martech, AI-driven, or data-heavy platforms. Strong ability to convert customer insight into product strategy and technical requirements. Comfort operating More ❯

led products Strong Agile practice, confident turning strategy into user stories and delivery plans Proven ownership of a solution end to end with clear commercial results Ability to uncover customer insights and champion the voice of the client Skilled at sizing opportunities and building evidence-based business cases Comfortable with qualitative and quantitative research to guide decisions Excellent communication More ❯

led products Strong Agile practice, confident turning strategy into user stories and delivery plans Proven ownership of a solution end to end with clear commercial results Ability to uncover customer insights and champion the voice of the client Skilled at sizing opportunities and building evidence-based business cases Comfortable with qualitative and quantitative research to guide decisions Excellent communication More ❯

led products Strong Agile practice, confident turning strategy into user stories and delivery plans Proven ownership of a solution end to end with clear commercial results Ability to uncover customer insights and champion the voice of the client Skilled at sizing opportunities and building evidence-based business cases Comfortable with qualitative and quantitative research to guide decisions Excellent communication More ❯

decision-making across diverse, distributed groups. This is an orchestra conductor role that requires influence, credibility and clout with resources that report to other functional heads. Talent for translating customer insights into actionable, implementable business strategies across enterprise functions. Strong collaborative mindset - actively seeks input, builds on others' ideas, and creates shared ownership of solutions. Pragmatic problem-solving - balances More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

Collaborate cross-functionally: Work closely with marketing, commercial to champion flow in addition to engineering, design, data to implement and iterate on new features and product improvements. Garner deep customer insights: Gather insights from merchants and users through regular engagement, surveys, interviews, and A/B testing to understand their needs and pain points. Monitor and analyze key metrics More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯

initiatives aimed at enhancing Bauer Media Audio’s digital footprint. Cross-functional Collaboration: Work closely with representatives from nine markets and cross- functional teams (marketing, content production, technology, and customer insights) to ensure seamless integration of projects. Roadmap Development: Work with the Digital SLT to create and manage detailed project roadmaps, defining clear goals, KPIs, and timelines for successful More ❯