1 to 25 of 97 Customer Retention Jobs in London

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000/year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful … candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their … role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Manager to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn. Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Manager to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn. Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is an exciting Global SaaS organisation with a range of leading accountancy software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers … fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation … in customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

we're looking for We are seeking an experienced Director of Client Services to lead and transform our multi-functional client service organisation. This strategic leadership role will oversee customer success, technical operations, and strategic account management teams while driving operational excellence and revenue growth across our global publisher portfolio. About the Role The successful candidate will be responsible … for building scalable service delivery frameworks, implementing customer success technologies, and developing data-driven strategies to reduce churn, increase customer satisfaction, and identify growth opportunities within our existing customer base. Responsibilities Team Leadership & Development Lead and manage a diverse client services team spanning customer success, technical operations, and strategic account management functions Drive organisational behaviour change … to ensure customers receive exceptional service experiences Develop team capabilities through coaching, training, and performance management Foster a customer-centric culture focused on proactive support and value delivery Technology & Process Implementation Select, implement, and optimise customer success software platforms to enhance service delivery Develop and execute a tiered service delivery model with appropriate cadence for different customer More ❯

we're looking for We are seeking an experienced Director of Client Services to lead and transform our multi-functional client service organisation. This strategic leadership role will oversee customer success, technical operations, and strategic account management teams while driving operational excellence and revenue growth across our global publisher portfolio. About the Role The successful candidate will be responsible … for building scalable service delivery frameworks, implementing customer success technologies, and developing data-driven strategies to reduce churn, increase customer satisfaction, and identify growth opportunities within our existing customer base. Responsibilities Team Leadership & Development Lead and manage a diverse client services team spanning customer success, technical operations, and strategic account management functions Drive organisational behaviour change … to ensure customers receive exceptional service experiences Develop team capabilities through coaching, training, and performance management Foster a customer-centric culture focused on proactive support and value delivery Technology & Process Implementation Select, implement, and optimise customer success software platforms to enhance service delivery Develop and execute a tiered service delivery model with appropriate cadence for different customer More ❯

Our client is an exciting Global SaaS organisation with a range of leading software products in the marketing and financial sectors. They are now seeking an experienced Customer Retention Specialist to help drive and deliver new retention programmes. 12 month contract on hybrid basis. Responsibilities Develop programmes which deliver robust relationships with all customers, fostering … trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in … customer retention strategy and design. Data driven - you are confident digging into the numbers to quantify ROI. Marketing degree or similar Benefits Long contract Global company Free breakfast on site More ❯

Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications. You'll help them answer the big question - are they working? What you'll be doing: Partnering cross-functionally to design, roll out … and measure new customer experiences Leading A/B tests to measure and optimise customer retention strategies Defining KPIs and providing insights into what 'success' really looks like Building dashboards to make insights actionable What we're looking for: Strong analytical mindset; not just dashboards but the ability to break down problems logically A/B More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now! The SAP Academy for Customer Success is a global development program designed for talent who are early in their career Who You'll Become The Customer Success Manager (CSM) works directly with customers … to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM More ❯

techniques to uncover trends and patterns that inform our business strategy. Your insights will play a key role in shaping decisions across various business areas, including marketing, sales, claims, customer retention, fraud detection, and customer servicing. As a Data Scientist, you'll collaborate closely with cross-functional teams, including product management and engineering, to identify an … trends in data, providing insights to inform business strategy and decision-making. Develop predictive models to support decisions across multiple business areas, including marketing, sales, claims, retention, customer behavior, fraud detection, and customer servicing. Deploy machine learning models into production using AWS services, including SageMaker, S3, Feature Store, ensuring scalable, reliable, and monitored solutions that directly More ❯

we rapidly expand our ecosystem of products and services, we are looking for a skilled analyst to join our business to work across several high-profile projects focused on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle, with a particular focus on retention. To be effective … mine, synthesize, and visualise data and influence work across a range of stakeholders. Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources for presentations to senior business leaders regarding customer retention. Work closely with mission teams … to identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Build and maintain relationships with other areas of the business to ensure information requirements related to retention are delivered in accordance with More ❯

we rapidly expand our ecosystem of products and services, we are looking for a skilled analyst to join our business to work across several high-profile projects focused on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle, with a particular focus on retention. To be effective … mine, synthesize, and visualise data and influence work across a range of stakeholders. Responsibilities Support the analytics needs of the business by building automated scalable reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources for presentations to senior business leaders regarding customer retention. Work closely with mission teams … to identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Build and maintain relationships with other areas of the business to ensure information requirements related to retention are delivered in accordance with More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

enough to explore innovative ways of working and thinking. This role will have a diverse set of responsibilities, with a focus on leveraging data to drive business decisions, improve customer experiences, and creating efficiencies. Working at a fintech means there is always a lot to do, but you would be part of a wider team that is focused on … something great for us and our customers. Responsibilities of the Credit Risk Analyst You’ll be working as part of a wider analytical team to support delivery of existing customer credit strategies, commercial objectives and improved customer outcomes. Campaign Design & Execution: Collaborate with cross-functional teams to design, test, and implement targeted campaigns aimed at improving customer retention and maximising returns. Use data-driven insights to optimise campaign performance and continuously improve results. Customer Segmentation & Targeting: Conduct in-depth segmentation analysis to identify high-value customer groups and tailor strategies to maximise their engagement. Ensure that the targeting of offers and strategies aligns with customer profiles and behaviour to drive optimal More ❯

enough to explore innovative ways of working and thinking. This role will have a diverse set of responsibilities, with a focus on leveraging data to drive business decisions, improve customer experiences, and creating efficiencies. Working at a fintech means there is always a lot to do, but you would be part of a wider team that is focused on … something great for us and our customers. Responsibilities of the Credit Risk Analyst You’ll be working as part of a wider analytical team to support delivery of existing customer credit strategies, commercial objectives and improved customer outcomes. Campaign Design & Execution: Collaborate with cross-functional teams to design, test, and implement targeted campaigns aimed at improving customer retention and maximising returns. Use data-driven insights to optimise campaign performance and continuously improve results. Customer Segmentation & Targeting: Conduct in-depth segmentation analysis to identify high-value customer groups and tailor strategies to maximise their engagement. Ensure that the targeting of offers and strategies aligns with customer profiles and behaviour to drive optimal More ❯

enough to explore innovative ways of working and thinking. This role will have a diverse set of responsibilities, with a focus on leveraging data to drive business decisions, improve customer experiences, and creating efficiencies. Working at a fintech means there is always a lot to do, but you would be part of a wider team that is focused on … something great for us and our customers. Responsibilities of the Credit Risk Analyst You’ll be working as part of a wider analytical team to support delivery of existing customer credit strategies, commercial objectives and improved customer outcomes. Campaign Design & Execution: Collaborate with cross-functional teams to design, test, and implement targeted campaigns aimed at improving customer retention and maximising returns. Use data-driven insights to optimise campaign performance and continuously improve results. Customer Segmentation & Targeting: Conduct in-depth segmentation analysis to identify high-value customer groups and tailor strategies to maximise their engagement. Ensure that the targeting of offers and strategies aligns with customer profiles and behaviour to drive optimal More ❯

enough to explore innovative ways of working and thinking. This role will have a diverse set of responsibilities, with a focus on leveraging data to drive business decisions, improve customer experiences, and creating efficiencies. Working at a fintech means there is always a lot to do, but you would be part of a wider team that is focused on … something great for us and our customers. Responsibilities of the Credit Risk Analyst You’ll be working as part of a wider analytical team to support delivery of existing customer credit strategies, commercial objectives and improved customer outcomes. Campaign Design & Execution: Collaborate with cross-functional teams to design, test, and implement targeted campaigns aimed at improving customer retention and maximising returns. Use data-driven insights to optimise campaign performance and continuously improve results. Customer Segmentation & Targeting: Conduct in-depth segmentation analysis to identify high-value customer groups and tailor strategies to maximise their engagement. Ensure that the targeting of offers and strategies aligns with customer profiles and behaviour to drive optimal More ❯

client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable … reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in … data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site More ❯

client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable … reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in … data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site More ❯

client is a global leader is software solutions for the SME market. They are now seeking a skilled Business Analyst to work across several high-profile projects focused on customer retention. This is a hybrid role with 3 days/week in the offices in central London Responsibilities Support the analytics needs of the business by building automated scalable … reporting solutions focused on customer retention. Create holistic dashboards by combining data from both internal and external data sources Identify gaps in the data capture strategy related to customer behaviour and collaboratively implement enhancements. Go one step further and provide actionable insights and recommendations related to key customer retention measures. Qualifications Previous experience working in … data in a BI analyst role or similar, with a focus on customer retention or lifecycle analysis. Strong ability analysing and combining large SQL datasets. Nice to have: Business reporting tools such as Tableau and Qlik. Python/R. Experience of working with and building data pipelines. Benefits Long contract Global company Free breakfast on site More ❯

shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to transform … the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. Next … high volume of applicants, we may be unable to reply to each applicant individually. What You'll Do: Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs. Be the More ❯

shaping the future of how customers interact with a leading financial software ecosystem. This role offers a unique opportunity to blend strategic thinking with hands-on execution, transforming the customer experience from initial engagement to long-term advocacy. Join a team that's passionate about innovation and making a real difference in the lives of millions. Ready to transform … the digital landscape for small businesses? In this exciting role, you will champion the customer, using data and insights to craft seamless and intuitive journeys across web and mobile platforms. Collaborate with cross-functional teams to bring your vision to life, driving personalization and optimization strategies that deliver measurable results. This role is open for a limited time. Next … high volume of applicants, we may be unable to reply to each applicant individually. What You'll Do: Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs. Be the More ❯