1 to 25 of 56 Customer Retention Jobs in London

to Belgian and German classics. All served exactly how the brewer intended. Our strategy to launch and grow the PerfectDraft brand, product range and customer base has been via our own Direct to Consumer ecommerce stores in Europe, with presence in 8 countries and now we are expanding this … a pivotal member, reporting directly to the Head of Growth at PerfectDraft UK. Your primary responsibility will be crafting and executing strategies to boost customer retention and loyalty through exceptional experiences. This role demands a profound understanding of customer behaviour, strong analytical prowess, and the ability … to collaborate seamlessly across departments to drive tangible outcomes. If you're passionate about fostering enduring customer relationships and optimizing their journey with our brand, we encourage you to apply. Additionally, you'll oversee the Content and Community Manager, as well as the Customer Service Executive, as part more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

This role reports to the Director of Professional Services in the region and ensures continued high success rate of the projects and drives excellent customer satisfaction.What You'll Do:Act as Lead Consultant on large, complex customer engagements that may involve multiple project teams from SnapLogic, customer, or partner organizationsUnderstand and clearly communicate customer requirements and integration points in the context of the statement of workOversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costsManage all day-to-day administrative activities of … improve the standards and internal project management best practices to help drive faster value to customers on future engagementsMaintain regular communication with both the customer and internal teams, and constantly manage customer expectationsAchieve customer satisfaction through successful delivery of defined project scopeCompile customer requests and deployment more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so … BUK) remains consistently excellent at scale. What will you be doing • This is a leadership position, which reports directly into the MD Head of Customer Lifecycle Management (CLCM). The Customer Contact Optimisation Director will use customer diagnostics (emotional and functional needs) & behaviour analysis combined with model more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. One of their key hires is a VP of Customer Success. The VP of Customer Success will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and implement … a comprehensive customer success strategy that aligns with the company’s overall business objectives. Lead, mentor, and grow the customer success team to deliver exceptional service and support to our clients. Drive customer retention and expansion by ensuring customers realize the full value of our more »

post-booking experience team to own, develop and optimise the user journey.In this role you will optimise and take ownership of the post booking customer journey process, which is of critical importance within the intermediary e-commerce industry. You will focus on customer retention, referrals, implementing … background within a two-sided B2C marketplace to join an incredibly exciting and innovative ecommerce to make a real impact on their post-booking customer journey experience; and take advantage of the incredible benefits, remote working opportunities, flexibility, and empowering environment on offer.The Role: *Take full Ownership of the … Full Customer Journey *Optimise the customer experience *Leveraging post booking experience to increase booking and referrals *Implement own measurement frameworks * Work with dedicated Engineering teamThe Person: *Track record as a Product Manager in two-sided marketplace with focus on customer retention *Experience performing AB Tests more »

Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … ensure a seamless customer journey from onboarding to professional services hand off. If you're ready to make a significant impact on customer activation and retention, this role is for you. Key Responsibilities Product Knowledge: Develop a deep understanding of the company's products and solutions. … Customer Activation: Collaborate with Account Managers to activate customer subscriptions and increase product adoption. Customer Journey Management: Guide customers from the start of their journey through to hand off to Professional Services. Project Participation: Engage in cross-departmental projects to enhance our customer activation and retention more »

Marketing Manager will... Design and implement targeted campaigns to engage the estate agent database. Collaborate with product and sales teams to identify customer pain points and develop effective content strategies. Analyse campaign performance to drive data-informed decisions and enhance future engagement strategies. Ensure retention efforts align with the brand voice and contribute positively to customer perception and loyalty. Manage communication channels to maintain consistent and engaging dialogue with the audience. Essential Skills: Proven experience in managing customer retention and engagement campaigns, ideally in B2B software or property markets. … skills to evaluate campaign effectiveness and adapt strategies accordingly. Excellent collaboration and communication skills for cross-functional teamwork. Creative problem-solving abilities to address customer challenges and improve retention. Deep understanding of customer journey mapping and targeted content creation. Benefits: Flexible working arrangements 25 days annual leave + more »

roadmap, working closely with cross-functional teams to define product requirements, prioritise features, and drive product development initiatives that align with business goals and customer needs Ecommerce Strategy: Develop and execute a strategic roadmap for ecommerce growth, including sales targets, customer acquisition, retention, and optimisation of … shopping experience Digital Transformation: Lead the digital transformation initiatives, driving innovation and leveraging technology to enhance business processes, improve operational efficiency, and deliver superior customer experiences Customer Experience (CX): Lead efforts to enhance the online customer experience, ensuring a seamless and user-friendly ecommerce platform that meets … the needs and preferences of our target audience. Implement CX strategies to improve customer satisfaction, loyalty, and retention Analytics and Reporting: Utilise web analytics tools to track key performance metrics, analyse trends, and generate actionable insights to inform decision-making and drive continuous improvement Ecommerce Technology: Evaluate more »

Manager position for a market-leading Telco; your team will analyse and optimise end-to-end journeys across a vast digital estate, including new customer acquisition, customer retention and existing customer experience. THE ROLE As the Lead Digital Analytics Manager, you will lead an established more »

Customer Success Manager – AR/VR and Mixed Reality Projects Remote Role - Occasional Travel to client sites Are you an experienced Customer Success Manager with a genuine passion for driving customer engagement? We're working with a globally recognised company, looking for a skilled Customer Success … They are dedicated to realising the potential of their clients and delivering excellence through an integrated suite of services. Why This Role? As their Customer Success Manager, you will play a pivotal role in shaping their customer success strategy. This is an exciting opportunity to establish a robust … customers derive maximum value from their solutions. You will have the chance to grow within the organisation and make a significant impact on their customer success initiatives. Key Responsibilities Develop and implement success plans tailored to customers’ business objectives, driving engagement and product adoption. Build and nurture strong relationships more »

to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Customer Success Manager The Extended Reality Solutions (XRS) team at CBRE offers cutting-edge 'mixed reality' solutions for our front-line workers. We're seeking … an experienced Customer Success Manager to join our team, and drive our vision to empower our CBRE technical workforce. While expertise in AR/VR/MR is not mandatory, we are looking for a quick learner with strong Customer Success skills and a demonstrated interested in Extended … Reality Solutions (XRS). Furthermore, this role presents an exciting opportunity to create, set up, and establish a robust customer success solution for our Extended Reality Solutions (XRS), allowing for the effective management and satisfaction of our valued customers. This role has the potential to grow within CBRE and more »

Seniority Level: Mid-Senior Level #Ownership We're seeking an exceptional Head of Product with expertise in customer retention for an exciting role that combines Product Management and Retention Marketing. In this position, you'll lead a team of three Senior Product Managers, driving roadmaps … challenge into an opportunity. So lets take on the challenge together. Cheers to dreaming big! The Role: The successful candidate will oversee the entire customer journey on PerfectDraft, ensuring efficient traffic conversion, effective onboarding of new customers, and prevention of churn. This includes spearheading our personalization and conversion rate … app. Additionally, they'll take ownership of loyalty and referral programs, guide the CRM strategy, and collaborate with local teams to optimize and automate customer lifecycle journeys using our CRM tool, Bloomreach. Crucially, this individual will lead our transition from a DTC business to a comprehensive multichannel solution, expanding more »

with a Series A Software Development vendor who is changing the Martech (Marketing Technology) space. A crucial role for them is the Head of Customer Experience. They will be responsible for driving customer satisfaction, retention, and growth by leading our customer success strategy and team. … This role requires a strategic thinker with a proven track record in customer success within the software development and marketing technology sectors. This position is Hybrid and requires you to be in the London office 2 days a week. Key Responsibilities: Develop and execute a comprehensive customer experience … strategy that aligns with the company's overall business objectives and brand promise. Lead and inspire a team of customer experience professionals, fostering a culture of customer-centricity across the organization. Map and analyze the entire customer journey, identifying key touchpoints and opportunities for improvement. Collaborate with more »

join our dynamic team. As a Client Experience Analyst, you will play a crucial role in enhancing user satisfaction, streamlining onboarding processes, and maximizing customer retention. This position offers an exciting opportunity to work in a global environment, contributing to the success of our technology clients in the international … increase ROI visibility to buyers and users. Use data collected to propose features, feature epics or cross-product solutions and integrations. Cultivate close, positive customer relationships with large account stakeholders. *You must be comfortable calling customers, communicating via phone, web meetings or in person. *Have the ability to own … business needs versus technical limitations *Create a workflow with shared efficiencies—setting up the client as well as the internal TransPerfect localization management Analyze customer retention data to identify trends, patterns, and potential risks. Develop and implement strategies to increase customer loyalty and reduce churn rates. more »

on developing dashboards to measure sales performance Lead the identification, coordination and removal of performance obstacles for faster delivery to support sales and client retention efforts Requirements Bachelor's degree in Business Administration, Finance or a quantitative field; MBA a plus 5+ years relevant experience in sales or more »

create performance-driven solutions. Participating in daily Scrums and review meetings, your work will have a direct impact on the business driving growth, client retention and revenue, through innovative online advertising on platforms like Google, Instagram and Amazon. Backed by a growth equity firm with a history of more »

growth and client retention. Collaborate with marketing and product teams to develop strategies that enhance market presence and drive sales. Analyze market trends and customer feedback to recommend improvements to the products and services. Prepare detailed reports on business development activities including sales outcomes, revenue forecasts, and market analysis. more »

lines aligned with internal targets set by the Client Portfolio Leader. Driving service delivery in order to meet and exceed operational KPIs. Ensuring client retention and avoid attrition. Improving operational effectiveness. Managing costs and provide necessary financial information for business and audits. Operating as a commercial lead for more »

targets Managing the day-to-day relationship with customers, ensuring regular face to face on-site visits where appropriate, delivering exceptional service and maximising customer retention Escalating client issues through our resolution process and ensuring they are resolved Delivering revenue growth within each account from cross selling … audits and supporting training Supporting the Sales Operations Team with the preparation of proposals, tenders and statements of work Maintaining accurate records of all customer activity within our CRM system and in other formats as required Supporting the sales team with attendance at conferences and exhibitions. Responsibilities & Experience Develop … and implement retention strategies Knowledge and experience of Healthcare IT sales Knowledge of PACS & RIS Prepare operational and financial department reports Directly coordinate strategic plans and have a commercial mindset Marketing initiatives to maximise exposure and profitability 5+ years' of experience in a similar role Strong leadership skills. more »

new business opportunities through prospecting, networking, and relationship building with key decision-makers. Build and maintain strong relationships with existing clients to drive client retention and upsell additional services. Collaborate closely with internal teams, including data analysts, consultants, and project managers, to develop tailored solutions that meet clients more »

Administrative Assistant. The role is located near Bond Street. Tasks : * Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention * Reconciling complex accounts & helping Accounts Manager with their clients * Monitoring debtor balances to ensure a reduction in debtors DSO * Liaising with more »

content manager and team, develop and implement link building strategies focused on achieving organic reach and SEO KPIs Maintaining the agency's high client retention rate by developing and fostering long lasting client relationships Working alongside SEO Head to expand the project base revenue to a retainer base more »

years, that has consistently paid over 100% bonus by working as a team, developing their people, delivering expert service that results in high client retention and competing against much larger firms in the industry. In the business, you can grow you career through increased technical knowledge, ability to more »

to add value Experience in delivering presentations to clients and effectively managing external stakeholder relationships, with a strong emphasis on strategies aimed at client retention and satisfaction Demonstrated proficiency in both written and verbal communication, effectively articulating complex ideas clearly and concisely to diverse audiences, both internally within more »