101 to 120 of 120 Customer Retention Jobs in London

customers on their digital transformation journey regardless of their maturity. About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£50,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Conversion is the world's most trusted agency for data-driven decision-making, with teams across North America and EMEA. We help businesses solve complex challenges by using the best available evidence, combining experimentation & research to drive confident, high-impact More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

backed Cyber Security vendor that is a market leader in their space. They are now aggressively scaling in Europe, investing heavily in growth, and expanding their commercial and enterprise customer base. You’d be joining a major player in cybersec, with a strong global market reputation, still in an exciting growth phase! This is an exciting time to join … growth across a portfolio of European accounts with £50k> ARR. This role will involve a focus on driving new revenue, cross/up-selling, forecasting, renewals, and driving positive customer experience. European language skills (e.g. German, French, Italian, Spanish, Dutch) are a huge advantage for this role! This role is ideal for a hunter-mentality professional with 2+ years … an AE role or transition into an enterprise AM role in the future. Responsibilities Own and manage a portfolio of accounts (~40+ accounts) across Europe. Develop relationships with the customer and ensure that they renew their contracts. Drive up-sell, cross-sell, and be involved in the selling, not handing the leads to sales. Expand accounts towards £100k+ ARR More ❯

and execute strategic sales plans to achieve revenue targets and expand market share in the data centre sector. Identify and prioritize prospective clients, conduct thorough market research, and assess customer needs to tailor solutions that address specific challenges and requirements. Build and maintain strong relationships with key decision-makers and influencers within data centre facilities, including C-level executives. … Lead negotiations, prepare proposals, and manage the sales cycle from initial contact to contract closure, ensuring customer satisfaction and retention. Stay informed about industry trends, emerging technologies, and competitive developments to inform sales strategies and differentiate our offerings in the marketplace. Represent the company at industry events, conferences, and networking functions to showcase our expertise and expand our professional More ❯