101 to 125 of 207 Customer Retention Jobs in London

countries: London (our HQ), Mexico, India, and the US. A total number of 90+ employees (and increasing every day) from different nationalities and with over 25 languages spoken. Department: Customer Success Job Description As the Global Head of Customer Success, you will report directly to the CEO and be part of our executive leadership team. You'll work … with other key stakeholders to develop and execute a customer success strategy that puts our customers first and ensures they are achieving their desired outcomes with our products and services. You will be responsible for leading and growing the customer success team and also work closely with our sales, marketing, and product teams to identify opportunities to improve … with our customers' needs. Your team: Your initial focus will be to develop and execute customer success strategy while working with the entire organisation to achieve our client retention and growth goals. Responsibilities and tasks: Owning and scaling up the Customer Success team and alignment with related departments to drive them to successfully close Customer More ❯

s global M&A deal flow and 50% of the private equity raised globally. About the Role - We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets. RESPONSIBILITIES Client Relationship Management Serve as the main point of contact for a portfolio of strategic customers, ensuring … and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings. Strategic Planning & Execution Develop and own a quarterly success and expansion strategy for your customer … sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes. Customer Success Strategies Maintain regular, proactive communication More ❯

s global M&A deal flow and 50% of the private equity raised globally. About the Role - We are looking for a proactive and experienced individual who has managed customer relationships in the B2B SaaS space within the Alternative Investments markets. RESPONSIBILITIES Client Relationship Management Serve as the main point of contact for a portfolio of strategic customers, ensuring … and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Act as a customer advocate within Intralinks, providing insights to product and leadership teams to enhance our offerings. Strategic Planning & Execution Develop and own a quarterly success and expansion strategy for your customer … sales, SAMs and relationship managers alongside customers to mutually identify opportunities for expansion and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Collaborate closely with customers to create tailored Success Plans that align Intralinks solutions with their strategic goals, driving measurable outcomes. Customer Success Strategies Maintain regular, proactive communication More ❯

to work remotely for the rest of the week. Position Position: Full time - permanent Location: London/Brighton/Gatwick/Hybrid We have an exciting opportunity for a Customer Success Executive to work in a critical role to facilitate our clients in having successful campaigns and meeting their objectives, utilising data and insights to evaluate campaign performance. Working … within our global brands division who produce dynamic international events and digital products, the role's aim is to ensure customer success, measure and support business goals, as well as improve customer retention and revenue. Reporting to the Digital Product Manager, the role will be the linchpin between our clients and sales team, acting as the … suggestions for improvement, helping to develop better solutions for our clients. What you'll be doing: Delighting Customers Understanding clients' marketing objectives and acting as the voice of the customer internally, through joining client and agency calls, working closely with internal teams and occasionally attending events and in-person client meetings Closely tracking campaign performance dynamics and providing actionable More ❯

the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events. Head of Customer Success Based in: London, UK Why we're here: Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated … Cloud suite of applications for global collaboration, we empower the biggest real-time, 3D productions around. Disguise services offer a 24/7 global support system to meet any customer need ranging from essential technical service and online learning all the way to end-to-end creative and technical services from our creative and build team. Working with Disney … Netflix, ESPN, U2 at the Sphere, the Burj Khalifa, U2 and Beyonce, Disguise is the number one partner delivering the next dimension of entertainment. The Role: The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. They report to the Vice President of Customer Engagement More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

successful in their deployment projects and meet their business objectives. Our aim is to be trusted advisors to our prospects and customers, working to Workday's core values of Customer Service and Integrity, and protecting Workday's consistent track record of customer happiness. Successful candidates will be passionate about working as part of an account team driving and … estimates, proposals, and contracts. Understand the competitive landscape and prospect needs to effectively position the value of Workday's innovative deployment methodology, AI offerings, and Professional Services. Present Workday Customer Services overview and conduct services discovery sessions. Build and validate Professional Services Proposals and high-level Project Plans. Cultivate mutually beneficial relationships with Workday Service Partners. Assess project team … to effectively showcase the value and benefits of AI solutions. Exceptional relationship-building skills, with a focus on effective communication, empathy, and fostering positive relationships to enhance teamwork, client retention, and collaboration. Language - English is required and German, French or Spanish would be a plus. Our Approach to Flexible Work With Flex Work, we're combining the best More ❯

execute a comprehensive revenue generation strategy that aligns with Zyte's goals and objectives. Lead, mentor, and expand the sales teams, fostering a high-performance sales culture. Oversee the Customer Success and Support teams, ensuring they deliver exceptional value to clients while aligning efforts with broader revenue objectives. Drive initiatives that enhance customer satisfaction, retention, and … needs and resolves issues effectively. Establish key metrics to track performance and growth across all revenue-generating departments. Collaborate with other executives to ensure alignment with product development and customer success initiatives. Identify and pursue new business opportunities, building strategic partnerships and enhancing Zyte's market presence. Analyze market trends to identify potential areas for growth and develop actionable … plans. Represent Zyte at industry events and conferences, positioning the company as a leader in the web data extraction space. Drive customer engagement and retention strategies to maximize long-term revenue. Create and manage effective forecasting and planning processes to meet revenue goals. Requirements: Minimum of 10 years of experience in B2B sales leadership, ideally in the More ❯

to strategic partners and represent the company as a thought leader to NHS stakeholders. Responsibilities Own and drive NHS revenue targets, overseeing two departments focused on new business and customer retention. Build and maintain relationships with NHS decision-makers, including ICBs, NHS Trusts, and PCNs. Coordinate NHS sales and retention strategies, balancing immediate wins with long-term More ❯

to strategic partners and represent the company as a thought leader to NHS stakeholders. Responsibilities Own and drive NHS revenue targets, overseeing two departments focused on new business and customer retention. Build and maintain relationships with NHS decision-makers, including ICBs, NHS Trusts, and PCNs. Coordinate NHS sales and retention strategies, balancing immediate wins with long-term More ❯

a singular focus: driving growth by attracting new consumers to Remitly, converting them into active customers, and increasing their long-term engagement. This is a unique opportunity for a customer-centric product leader who combines sharp product intuition and analytical depth to drive our business forward while delivering meaningful impact for millions of customers around the world. You'll … global product teams. This role is based in our London office and is a hybrid position (2-3 days a week in the office). You Will: Solve for customer needs by using both qualitative and quantitative research to identify high-impact opportunities and feature ideas that reduce friction, improve the customer experience, and deepen engagement to drive … NPV Determine which high-ROI opportunities that accelerate customer acquisition, engagement, retention, and revenue, the team should prioritise, and set a timeline to reach goals quickly Partner with our engineering team to build, test and iterate rapidly, running structured experiments to validate hypotheses, learn quickly, and double down on what works. Communicate and align across engineering, product More ❯

on both retention and upsell. Our Account Executives are paid on both renewals and new business. The Account Executive is supported by a Sales Manager, Sales VP, Customer Success Managers and our Subject Matter Experts. Dependent on practice, there may also be Sales Development and Account Management support. What you'll do as an Account Executive: As … existing Gartner clients, leveraging internal subject matter experts, to address their most critical priorities. By becoming a true partner to your clients, you'll identify opportunities for account retention and growth through contract expansion, introducing new services and products. Clients of the large enterprise sales team have $1B+ in annual revenue and include 77% of the Global 500. … of circa $1.2m USD in contract value in over, managing 10 - 15 large enterprise accounts. Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies. Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams. Own forecasting and account planning on a monthly/quarterly/annual basis. What More ❯

Solutions Architect London - Hybrid or UK - Remote About Snowplow Snowplow, the global leader in customer data infrastructure (CDI), enables every organisation to own and unlock the value of its customer behavioural data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences, and fraud detection by enabling companies like Burberry, Strava, and AutoTrader to … real-time, structured, and unstructured behavioural data governed in their cloud data platform. With thousands of companies relying on Snowplow worldwide to generate high-velocity data to uncover deeper customer journey insights, predict customer behaviours, optimise differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organisations leverage their customer … to deeply understand the business and data outcomes that our customers want to see and design implementations of our product around this. Our Solutions Architecture team works directly with customer data teams to train them on the Snowplow product, co-design and develop bespoke solutions, implement use cases and quantify business value. What you'll be doing Onboard new More ❯

of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional CRM Executive to join Team Blue! Gopuff is on a mission to become the go-to platform for instant … of everyday essentials - and our CRM team plays a key role in making that happen. We're looking for a commercially-minded, technically capable CRM Executive to help drive customer engagement, retention, and lifetime value through smart, data-driven campaigns. You'll support the end-to-end execution of multi-channel CRM activity (email, push, in-app … the future of commerce? Let's go. You will: Deliver multi-channel CRM campaigns (email, push, in-app) from planning and segmentation through to execution, QA and reporting. Use customer and behavioural data to personalise messaging and optimise customer journeys across different lifecycle stages (e.g. new, returning, lapsed). Collaborate with commercial and category teams to align CRM More ❯

enabling Bazaarvoice continued progress in the region. Contribute as a key regional field marketing expert to drive ROI for local business needs, primarily through targeting growth in our current customer base as well as acquisition of net new logos. Provide culturally-informed and target-relevant guidance and recommendations for global teams to design campaigns for you to deliver directly … an added advantage, including Retail, Health & Beauty, Consumer packaged goods, Food & Beverage, Fashion and apparel. Experience: 5+ years of proven success in building and scaling new logo demand generation, customer acquisition and engagement programs, ideally within fast growing SaaS based technology companies. Deep familiarity within the UKI as it relates to B2B demand generation, customer acquisition and retention … recommendations and insights to inform investment decisions and reporting back on subsequent ROI (high degree of familiarity with tools like Google Analytics, Domo, Salesforce). Working knowledge of paid customer/user acquisition platforms and processes, including ad technology, social media, content syndication, etc across EMEA Enthusiasm and a can-do attitude; willing and able to get in the More ❯

Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth … way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. … for the right person to elevate our product and take it to the next level. You'll work in a talented cross-functional team-including Marketing, Strategy & Analytics, and Customer Success-to deliver growth through customer-centric product innovation and relentless optimisation. What you'll do Own product strategy & roadmap: Define, prioritise, and execute a clear product roadmap More ❯

a pivotal role in accelerating growth and driving expansion across Atlassian's highest-potential SMB accounts. Your focus will be on leading a high-performing team to deliver exceptional customer experiences, maximize account growth, and ensure strong retention within the SMB+ segment. By proactively identifying and executing on upsell and cross-sell opportunities, you will help customers … and ongoing training to elevate team performance and support career progression. Collaborate closely with marketing, product, growth, and channel partners to align on go-to-market strategies and maximize customer growth and retention. Monitor and analyze sales metrics, using insights to inform coaching, strategy adjustments, and reporting to senior leadership. Foster a high-performance, customer-centric culture, emphasizing More ❯

new enterprise-level accounts Strategic Account Development: Craft and execute strategic account plans and build a sustainable revenue pipeline Solution-Focused Engagement: Conduct in-depth discovery sessions to understand customer needs and position our SaaS solutions to achieve their strategic objectives Navigating Complex Sales: Skillfully manage intricate sales cycles involving multiple stakeholders, adeptly navigating organisational structures and decision-making … in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business' bottom line. Today, Quantum Metric … captures insights from 40 percent of the world's internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to More ❯

portfolio businesses, each led by its own Managing Director and with its own Sales organization. You'll play a central role in driving commercial excellence across sales, marketing and customer success by designing and deploying high-impact scalable initiatives and embedding advanced analytics and AI into every sales motion. You will lead strategic transformation efforts - not operational sales tasks … and change execution. Key Responsibilities Commercial Excellence: Define and refine a comprehensive Sales Transformation roadmap aligned with divisional goals. Develop KPIs and benchmarks for sales effectiveness, commercial productivity, and customer success efficiency. Help shape the evolution of the sales model - including segmentation, coverage design, resource allocation, and customer lifecycle approaches - across diverse markets. Design & Execution of Transformation Programs … adaptability. Actively partner with the Sales Analytics and Data Science teams to inject data- and AI-driven solutions into sales and marketing processes - from lead qualification and pricing, to customer retention and sales enablement. Strategic Partnership with Local Business Units: Work hand-in-hand with local sales leaders to identify opportunity areas in their strategies, product portfolios More ❯

of customers across the U.S. and U.K. to reclaim their time through seamless, fast, and reliable delivery. Behind this transformative journey is our tech-first mindset, relentless obsession with customer experience and operational excellence. We're looking for an exceptional Data Scientist to shape the future of quick commerce. This is not just a job, it's a mission. … industries in the world. Are you ready to shape the future of commerce? Let's go! You Will: Drive Business Efficiency through Analytics: Analyse and enhance key metrics across customer acquisition, retention, and revenue generation. Use statistical and machine learning methods to identify patterns, uncover opportunities, and recommend actions that improve business performance and cost efficiency. Develop More ❯

Kingdom 4 months ago Greater London, England, United Kingdom 1 day ago London, England, United Kingdom 5 hours ago London, England, United Kingdom 3 weeks ago Senior Product Manager - Customer Engagement and Retention London, England, United Kingdom 4 days ago London, England, United Kingdom 4 weeks ago London, England, United Kingdom 1 month ago (Senior)Product Manager More ❯

optimize data pipelines, storage, and processing frameworks for real-time and predictive insights. Drive the development of predictive and prescriptive analytics to improve underwriting, claims processing, risk management, and customer retention. Partner with actuarial, marketing, claims, and product teams to leverage data for innovative insurance offerings and pricing strategies. Monitor KPIs to assess the impact of data initiatives on … TMNAS provides professional support services to Tokio Marine Group companies in the US, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. We focus on customer service and add value through actuarial, audit, corporate communications, financial and investment, human capital, IT, legal, and payroll services. The successful candidate will join the TMK family, helping us More ❯

Within the Digital Experience Customer Success team the focus is on delivering exceptional experiences and accelerating value forcustomers through three core pillars: Partnership, Adoption, and Value Realisation. Senior Customer Success Managers are expected to maximise value realisation and return on investment in complex, multi-regional, strategic enterprise accounts by building strong, long-term partnerships with a focus on … product adoption. They lead customers through digital transformation by advising on strategy and collaborating with multiple internal teams and customer departments, while accelerating value for customers by understanding their business goals and objectives, designing success plans, and establishing governance frameworks. As a Senior CSM, you are a leader in customer success, delivering results throughout the product lifecycle. What … you'll do Lead customers through digital transformation with a clear view of customer objectives and key performance indicators Maximise value realisation and return on investment from the solutions and services Increase solution adoption and usage with a clear plan Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the UK Lead More ❯

Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This … role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox's revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of … by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup. Key Responsibilities: Ensure client retention and satisfaction Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox Educate and train customers on our products and services Partner with stakeholders More ❯