176 to 200 of 226 Customer Retention Jobs in London

Customer Success Manager Location: London Salary: Up to £75,000 Skills: Customer Success, Customer Retention, Account Management, Deal Management, CRM, UpSelling, Cross Selling, Capital Markets Artemis Talent are partnering with a Capital Markets Software provider who delivers deal management solutions to the SellSide & data analytics to the BuySide. Due to successful growth and expansion they … are looking to add an experienced Customer Success Manager to join their EMEA team. As part of the Customer Success team you will be instrumental in enhancing key client relationships to deliver a best in class service. Key Responsibilities: Be a key participant in contributing to the renewals process and be successful in retaining client accounts for future … revenue Provide extra support to clients in the form of webinars, training videos and assist in setting up customer events and socials Monitor clients key metrics to best understand how clients use the platform and keep informed on activity to proactively enhance your ability to retain Develop internal relationships with various stakeholders across Sales, Product Management, Implementation and Finance More ❯

brand experiences working closely with top agencies, clients direct, and premium publishers. Manage client relationships post sale of campaign, and act as the main point of contact. Ensure client retention through excellent customer service. Work with internal teams to coordinate a smooth workflow for all managed campaigns. Provide insight in to campaign performance to clients, and work More ❯

Trader to manage their in-house marketing team consisting of programmatic traders across different international markets. Responsible for setting up and running both brand and performance campaigns aimed at customer retention and acquisition. You will be responsible for planning programmatic ad campaigns and leading your team to implement and deliver them to achieve campaign goals, including expanding More ❯

global clients or major regional accounts that are of substantial strategic and revenue generating importance.The Client Director will carry a sales quota and focus on client value delivery, client retention, and new business. What you will do: Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global … identifying new value delivery opportunities Become a trusted advisor for the client across all their primary locations. Lead overall account and territory strategy to drive YoY growth and retention Develop exemplary account solutions and license architectures - building account vision and strategy, and driving execution towards intended state Orchestrate … and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products More ❯

at the heart of trust. We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between … consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term … success plans for customers, ensuring that the maximum value is derived from Trustpilot's products. What you'll be doing: Establish a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, which will strengthen their adoption and ensure contract renewal Ensure a premium experience for our clients by understanding their business objectives, key KPIs More ❯

at the heart of trust! We are part of an exploding industry where we have conquered the global market and now due to expansion we are looking for a Customer Success Manager to join our Account Management function in London. Our Customer Success team plays a crucial role in Trustpilot's commitment to building trust and transparency between … consumers and businesses around the world. The team is responsible for the after sales customer journey, making sure they are satisfied and use our product to its real value. In this role, you will be responsible for the customer retention for our UK based customers. You will be acting as a trusted advisor, developing long-term … success plans for customers, ensuring that the maximum value is derived from Trustpilot's products. What you'll be doing: Establishing a relationship with all our customers that ensures customer's overall satisfaction with Trustpilot products, in turn strengthening their adoption and ensuring contract renewal. Consistently giving a premium experience for our clients by understanding their business objectives, key More ❯

your birthday Up to 2 volunteering days per year Your own personal Soldo card Employee Assistance Programme Tax-efficient bike-to-work scheme The role We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs). The team will focus on driving customer … expansion, and adoption across a diverse portfolio of mid-market and enterprise clients. Reporting to the Head of Sales UK & I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative … support, ensuring that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and Product Marketing teams to support smooth customer transitions and promote adoption. Your success will be measured by your team's ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer More ❯

and information required to help each other excel. Our HQ is in London, UK and we're opening an office in San Francisco any day now! The role The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. Your role will be to: Build strong … and then supporting their goals with your deep product knowledge and strategic execution. Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion. Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success. … and account health, to prioritize accounts and actions. Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product. Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings. You 3+ years experience in top-tier consulting More ❯

to reach 100 million users worldwide by 2032. Opportunities to help shape a journey like this do not come around often! An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! This is a full time role that will be hybrid-flexible from London. You will be responsible for driving success across our highest … and/or Logistics industries. Apply today to join a groundbreaking team! About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries … Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives More ❯

up to 40% What You'll Do As a CX Principal, you will play a crucial role in ensuring the successful adoption of Cisco technologies and services within our customer organizations, leading to value realization and business growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. Your responsibilities will include: Driving … software, services adoption, and value realization, leading to successful renewals and growth. Proactively leading renewal risks and using insights to increase customer retention. Developing and maintaining strong executive and technical relationships with customer partners to understand their challenges and objectives, and advocating for their needs within Cisco. Owning financial aspects, including revenue and margin across products and services … and making strategic investment decisions. Building and implementing adoption plans that align with customer goals to improve their technology investments and promote full utilization of our technologies. Collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases, craft and deliver solutions, and facilitate workshops to review adoption progress and drive customer outcomes. Who You More ❯

Join Cisco's Customer Experience (CX) team, where we are dedicated to helping our customers achieve value realization and business growth through Cisco's innovative technologies and services. As a CX Principal, you will play a key role in driving customer success by orchestrating CX resources to promote adoption and deliver impactful outcomes. In this role, you will … Solution Development Architects (SDAs), and Deal Acceleration teams, to support business objectives such as increasing Annual Recurring Revenue (ARR) and driving sustainable growth. Your Impact You are passionate about customer adoption and will have demonstrable experience of IT service delivery leadership working with large multinational organizations. Thriving in collaborative environments, you work seamlessly with Sales, Partners, and extended teams … objectives using our solutions. Your experience with ARR growth, revenue, and margin accountability drives business success, making you invaluable to both customers and our organization. Your dedication to cultivating customer relationships and strategic approach makes you a key player in achieving customer and organizational goals, ensuring every interaction improves value and drives mutual success. As a CX Principal More ❯

expanding existing key accounts. Increase adoption of our digital solutions with enterprise clients. Optimise overall Gross Margin on eDNA business while reflecting client needs and scale of opportunities Improve Customer Retention on key cohorts and improve the quality of earnings with larger orders and multi-year projects Upgrade and enhance the Go to Market strategy for this … within existing accounts, transforming them into long-term revenue streams. Deliver Tangible Value: Ensure clients experience significant ROI from our biodiversity solutions, empowering them to lead in sustainable practices. Customer Relationship Management: Cultivate Strong Client Relationships: Establish and maintain deep, trust-based relationships with key clients, promoting the adoption of innovative biodiversity technologies. Drive Client Success: Regularly engage with … clients to ensure their sustainability objectives are met, fostering long-term retention and account growth. Sentiment and Value Enhancement: Enhance Client Satisfaction: Continuously monitor and improve client satisfaction and loyalty, providing insights to inform product development and operational enhancements. Upsell and Cross-Sell: Use your understanding of sector needs to identify and execute opportunities to expand the value More ❯

in Barnet. This tight-knit MSP have been trading for over 20 years supporting locals SMEs who take pride in their training and development opportunities and their stellar client retention rate. To support their growth plans, they have recently moved to a brand new office in Barnet. We are looking for hungry Senior IT Engineers with great L2 … Drivers licence In this Senior IT Engineer role, you will assist in developing the technical knowledge on the support team with a real passion for IT and providing outstanding customer service. The role will act as the final escalation role point for the 1st & 2nd Line Support team, exposing yourself to a number of cloud-based projects and a … real chance to boost your career in the right direction with more project exposure. Occasional visits to customer sites will be required. With this opportunity, you will achieve: Starting salary ranging from £40,000-£45,000 per annum Discretionary bonus 31 days annual leave (incl. Bank Holidays & Christmas shutdown period) Private medical scheme Contributory pension scheme Plus much more More ❯

business Achieving and exceeding annual sales quotas Cultivating and maintaining strong client relationships Driving new relationships especially in the C Suite and with adjacent lines of business Owning the customer experience with a strong focus on customer satisfaction and retention Applying best practice sales methodologies and tools Using Salesforce for opportunity, campaign and customer/… next NiCEr! Requisition ID: 6445 About NICE NICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI More ❯

on both retention and upsell. Our Account Executives are paid on both renewals and new business. The Account Executive is supported by a Sales Manager, Sales VP, Customer Success Managers and our Subject Matter Experts. Dependent on practice, there may also be Sales Development and Account Management support. What you'll do as an Account Executive: Account … the Global 500. Quota of circa $1.2m USD in contract value in over, managing 10 - 20 large enterprise accounts. Retaining and growing existing clients. Partner closely with colleagues in Customer Success to drive high-value engagement with seat-holders. Execute a series of client meetings throughout the year to review ROI and align with priorities to ensure the timely … renewal of services. Drive high quality outbound activity to generate consistent volume of new opportunities. Partnering with C-Level executives to develop and implement effective, enterprise-wide strategies. Guide customer satisfaction, account retention and growth by collaborating with clients and internal Gartner teams. Own forecasting and account planning on a monthly/quarterly/annual basis. Contribute More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored … Account Plans that help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish More ❯

the responsibilities of acquiring new customers and fostering growth within an existing book of business. As a consultative, strategic advisor, the Lead Account Executive will leverage deep product knowledge, customer insights, and a results-driven approach to drive new business acquisition (70%) while ensuring customer retention and expansion (30%). The role amplifies Culture Amp's … legal, procurement, and security teams) to remove barriers and streamline deal closure. Maintain accurate pipeline and forecasting data in Salesforce and other tools to meet quarterly new business quotas. Customer Retention & Expansion (30%) Serve as a trusted advisor for existing customers, driving retention by proactively identifying risks and implementing tailored mitigation plans. Creation of tailored … Account Plans that help serve as a north star for the GTM functions. Conduct regular strategic reviews, leveraging data-driven insights to uncover expansion opportunities and optimize customer engagement with the platform. Build a sustainable pipeline of upsell and cross-sell opportunities, converting them into closed-won deals to achieve expansion targets across a rolling 6 month period. Establish More ❯

they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team. THE ROLE AND RESPONSIBILITIES Analyse and enhance key metrics across customer acquisition, retention and revenue generation Develop and maintain advanced data models using dbt Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency More ❯

they are now seeking to transform their marketing outlook with the addition of a Lead Analyst to the team. THE ROLE AND RESPONSIBILITIES Analyse and enhance key metrics across customer acquisition, retention and revenue generation Develop and maintain advanced data models using dbt Ensure KPIs are aligned with overall business objectives, identifying areas for improvement and efficiency More ❯

lab time and formal training/accreditation. Support the development of the team and the wider department by contributing to team projects as well as helping team members with customer engagements and mentoring to help them achieve their own goals and career aspirations. Key responsibilities Customer Opportunities - Work with customers, salespeople and BDMs to qualify opportunities, understand business … handover of projects into the delivery teams and acting as an escalation point during their life and transition into service. CDW Evangelist - driving and evangelising CDW capabilities to our customer base in a credible, friendly and relatable way. Differentiating CDW through its productised services, consulting capability and security expertise. SME Evangelist - Explain and evangelise the features, benefits and technical … leverage this knowledge as an agnostic advisor to customers. Sales Enablement - Assist CDW sellers with technical guidance on a variety of cloud products and solutions across a range of customer sizes and types and evangelise the team’s capabilities. Customer Retention - Act as a trusted adviser to key customers through building knowledge of their environments. Accreditation More ❯

scale-up Proven ability to lead, coach, and develop analytics professionals Expert-level proficiency in SQL, Python, R, and advanced Excel for data manipulation and analysis Deep understanding of customer acquisition, retention, and expansion metrics and strategies Hands-on experience with Business Intelligence Platforms such as Tableau, Power BI, Looker, Domo, or similar Experience with cloud data More ❯

Customer Success Lead – VR Tech Trailblazer 🚀💡 💰 Salary: £60,000 – £65,000 🕐 Hours: 40 hours per week 📅 Start: ASAP (willing to wait for notice) 📄 Contract: Permanent 📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH 🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector … this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further. 💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become … a category leader. 🧠 You won’t just be leading Customer Success - you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment. 🎯 This is for More ❯

Customer Success Lead – VR Tech Trailblazer 🚀💡 💰 Salary: £60,000 – £65,000 🕐 Hours: 40 hours per week 📅 Start: ASAP (willing to wait for notice) 📄 Contract: Permanent 📍 Location: Shoreditch, London (Hybrid) 3-4 days WFH 🚀 Culture Guru is proud to be partnering with one of the most exciting startups in the immersive technology space. Already making waves in the VR sector … this team of visionaries is building something extraordinary – and they’re searching for a proactive, people-centric Customer Success Lead to help scale their impact even further. 💫 This is your chance to play a defining role in shaping how customers experience the future of virtual training and engagement, with the backing of a business that's destined to become … a category leader. 🧠 You won’t just be leading Customer Success - you'll be architecting it. This role is all about building scalable strategies, establishing structure, and ensuring that every client touchpoint reflects clarity, value, and trust. From product feedback loops to engagement metrics, you’ll bring a calm, strategic presence to a fast-scaling environment. 🎯 This is for More ❯

Customer Success Manager Software Adoption Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional None Job Id Location: London, United Kingdom Area of Interest Customer Experience Job Type Professional Technology Interest None Job Id New Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but … UK Travel: Up to 30% Meet the Team You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth … adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success. As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of More ❯

for Client growth and retention? Our exciting London based client are growing at a rapid rate and could be the ideal match for you! Role: Account Director- Customer Retention and Growth Location: London (4 days in office 1 from home) Salary: 75,000 Base + Comms About the Company: Our client, a forward-thinking intelligence … of client engagement and satisfaction. Collaborating with internal teams, the goal is to manage commercial relationships while securing renewals and uncovering up-sell opportunities. Key Responsibilities: Collaborate with the Customer Engagement and Research teams to deliver maximum value to clients. Develop strategic relationships with C-level executives to drive account renewals and growth. Drive revenue growth by up-selling More ❯