26 to 49 of 49 Customer Retention Jobs in London

strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership? Do you want to not only own the most valuable accounts but also impact and influence internal practices and team members? Famly is looking for a Senior Key Account Manager to drive expansion, retention … development of other KAMs. Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence ...

strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership? Do you want to not only own the most valuable accounts but also impact and influence internal practices and team members? Famly is looking for a Senior Key Account Manager to drive expansion, retention … development of other KAMs. Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence ...

Outside IR35 | 3-Month Contract We’re partnering with a well-known consumer brand that’s on a mission to deepen its understanding of customer behaviour and optimise marketing performance. They’re scaling fast and are looking for a Marketing Data Analyst to help the team better understand customer … with marketing leaders to drive commercial impact. The Project: Partner closely with the Marketing and Growth teams to tackle complex commercial challenges that drive customer acquisition and retention Analyse customer and campaign data to uncover actionable insights and growth opportunities Build and maintain Looker dashboards ...

Outside IR35 | 3-Month Contract We’re partnering with a well-known consumer brand that’s on a mission to deepen its understanding of customer behaviour and optimise marketing performance. They’re scaling fast and are looking for a Marketing Data Analyst to help the team better understand customer … with marketing leaders to drive commercial impact. The Project: Partner closely with the Marketing and Growth teams to tackle complex commercial challenges that drive customer acquisition and retention Analyse customer and campaign data to uncover actionable insights and growth opportunities Build and maintain Looker dashboards ...

organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term value. The Role This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability ...

organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term value. The Role This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability ...

Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with … senior stakeholders to identify opportunities for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with ...

Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with … senior stakeholders to identify opportunities for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with ...

data and AI capabilities. With a mature data platform and strong executive buy-in, they are now focused on embedding advanced AI into both customer-facing products and internal decision-making tools. As a Senior AI Scientist, you'll play a key role in designing, building and deploying applied … production deployment. You'll work closely with product, engineering and business teams to ensure AI solutions are practical, scalable and deliver clear commercial and customer impact. Key Responsibilities Leading the development of AI proof-of-concepts and production systems, including LLM-powered assistants and chatbots. Designing and implementing ...

measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: Client Relationship & Satisfaction Client Retention Rate : Maintain a high retention rate across managed accounts through proactive engagement and value delivery. Client Satisfaction Scores : Achieve and sustain positive ...

measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: Client Relationship & Satisfaction Client Retention Rate : Maintain a high retention rate across managed accounts through proactive engagement and value delivery. Client Satisfaction Scores : Achieve and sustain positive ...

accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. … Responsibilities Translate business challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present ...

accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. … Responsibilities Translate business challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present ...

ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams … ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the company’s customer success strategy ...

ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams … ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the company’s customer success strategy ...

through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check … cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content ...

through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check … cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content ...

Senior Account Executive to join their team and help to expand their enterprise market presence within in-house enterprise legal teams whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business ...

Senior Account Executive to join their team and help to expand their enterprise market presence within in-house enterprise legal teams whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business ...

Duties:You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progressThe Role:- Verifying booking details with customers and scheduling upgrade appointments … Recording communications in the company's CRM system- Ensuring customers are called back on a timely manner- Building lasting relationships through great customer service- Managing daily targets to ensure timely completion of unit replacement- Coordinating with installers and managing their schedules- Minimising loss of customers by monitoring the upgrade ...

Location: London Bridge Department: Sales Reports to: Associate Partner About Orcan Intelligence: Orcan Intelligence is a specialist IT consultancy working across five core transformation pillars: Infrastructure & Cloud Data & Analytics Cybersecurity Finance Optimisation Custom Software Development ...

with local and even regional education and marketing Work with the rest of the local teams to input and help drive the acquisition, retention and increased trading activity for all your clients Account Management Provide pro-active end to end, high quality relationship management to your client book … ownership for owning and driving an excellent client experience through all touch points in the client lifecycle. This includes: business development, on-boarding, client retention, query management and education Execute retention plans to maximise the client life cycle When dealing with all customers or colleagues ensure ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...