26 to 50 of 182 Customer Retention Jobs in London

value from our solutions while helping M2030 grow and innovate. The role: As a Key Account Manager, you will own and develop key client relationships, ensuring client satisfaction, retention, and growth. You will work closely with global brands, helping them leverage M2030's platform to achieve their supply chain decarbonisation goals. Additionally, you will contribute to internal projects … a strong ability to manage complex relationships, influence senior stakeholders, and identify new revenue opportunities. Requirements Principal Responsibilities: 1. Drive Revenue Growth & Business Expansion Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value. Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services. Commercial strategy: Develop … Mentor & collaborate: Support and line manage junior team members, share insights, and contribute to a strong team culture. Knowledge, Skills, Qualifications and Experience: Essential Strong experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries. Experience of working in a technology business Proven ability to drive revenue through renewals and upselling. Strategic thinker More ❯

and packages, transmitting vital news reports around the world. With Eutelsat Group You'll Get To: Pioneer the future of Space Technology Bring connectivity to remote frontiers Collaborate with customer-centric experts Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for … third of our executive team and 60% of our board represented by women. Ways of Working That Drive Us : As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We … generation HTS/LEO/GEO solutions. Key Responsibilities: Strategy & Market Development Define and execute the commercial strategy for maritime and energy verticals across key geographies. Identify market trends, customer pain points, and emerging opportunities in offshore, shipping, oil & gas, and renewable energy segments. Sales & Partnerships Lead high-value sales campaigns and key account negotiations with vessel operators, offshore More ❯

consistent movement of deals through the pipeline. Manage forecasting, reporting, and deal tracking within CRM tools (e.g., HubSpot). Develop and maintain a structured account management approach to maximize customer lifetime value. Lead complex negotiations with enterprise clients, structuring agreements that align with both client needs and Hawk's strategic goals. Effectively address procurement, compliance, and legal considerations common … in enterprise sales cycles. Maintain a strong close rate while ensuring long-term, mutually beneficial partnerships. Partner with Product and Engineering teams to translate customer feedback into innovative solutions. Align with Marketing on industry events, thought leadership, and targeted campaigns for global accounts. Work closely with Customer Success to drive up sales, expansion, and client retention. Represent Hawk More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview Reporting to … the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to Cargospotneo. … This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and develop More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview Reporting to … the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to Cargospotneo. … This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and develop More ❯

with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

technology business. This company is a recognised leader in enterprise software and services for tour and rail operators, delivering high-quality solutions and deep industry expertise to a global customer base. The Sales & Marketing Director will be responsible for shaping and executing a comprehensive sales and marketing strategy to support scalable, long-term business growth. This is a business … to-business commercial leadership role, focused on increasing sales performance, strengthening the brand, and expanding the customer base across international markets. Key Responsibilities Maximise the commercial potential of the business and support shareholder ambitions. Develop and implement a growth-oriented commercial strategy that drives success in the short-, mid-, and long-term. Establish systems, controls, and scalable processes to … support a high-performance sales operation while maintaining an entrepreneurial approach. Win new business across software products and business support services. Manage customer retention, upselling, and cross-selling to existing clients. Create and execute a targeted, multi-channel marketing strategy aligned with key market segments. Strengthen the company's brand and market presence as a global expert More ❯

change global payments forever. Join us in building Payments for the Next Billion. Requirements Your Mission Your mission is to lead NALA's growth in the Indian corridor, driving customer acquisition and market share. You will develop and execute growth strategies that establish NALA as the preferred cross-border payments platform for the Indian diaspora. Your Responsibilities In This … Role Own and deliver the go-to-market strategy for India-bound payments from the UK, US and EU Design and execute growth campaigns (digital and offline) that drive customer acquisition and retention Build partnerships with key diaspora organizations, influencers, and community groups to strengthen NALA's presence in Indian communities abroad Analyse market trends, customer … of Indian users Track and report on key metrics to measure growth performance and ROI of initiatives Must-have requirements 3+ years experience in growth marketing, business development, or customer acquisition Proven track record of driving growth in consumer-facing fintech or digital products Bias towards ambition and action. You see ambitious targets as a challenge and will stop More ❯

assessments and solution presentations to articulate the value proposition of our Enterprise Architect solutions to key decision-makers. Collaborate closely with cross-functional teams, including product development, marketing, and customer success, to ensure alignment and maximize customer satisfaction. Build and maintain strong relationships with existing clients to drive upsell opportunities and promote customer retention. Stay abreast of More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all platforms. More ❯

platforms that empower maritime procurement professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a strategic, customer-facing role … ShipServ's solutions. You'll be the trusted advisor and advocate for your customers, driving value through proactive engagement, onboarding, training, and ongoing support. Your goal is to ensure customer satisfaction, retention, and account expansion. You will lead a team of specialists who support customer onboarding, manage system integration projects, and provide procurement advisory services. In … this role, you will collaborate closely with the Buyer Sales and Technology teams to ensure seamless delivery and customer success. Account Management : Lead the Customer Success team to proactively manage relationships with existing buyer accounts, ensuring customer satisfaction, retention, and adoption of ShipServ's solutions. Drive expansion opportunities by identifying customer needs and collaborating More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is … are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. … team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a More ❯

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set … are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. … team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a More ❯

IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges is required for a well-established Cloud IT Services Company based in the City of London. This role is known within the organisation as a Client Technical Lead. SALARY … JOB OVERVIEW We have a fantastic new job opportunity for an IT Consultant/Senior Client Technical Lead with demonstrable technical skills and certifications in Microsoft cloud technologies, a customer-focussed approach and ability to deal with IT Technical challenges. Working as the IT Consultant/Senior Client Technical Lead you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention. Working in partnership with a customer relationship manager, the IT Consultant/Senior Client Technical Lead will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible More ❯

Join our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains … unwavering. Job Overview The Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of Kaisa customers by increasing adoption of the Kaisa product suite via the delivery of the Customer Success Programme. Responsibilities and Duties Revenue retention and growth for a portfolio of existing Kaisa customers. Delivering the … Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite. Maximising the value and business impact of Kaisa by establishing customer goals and KPIs and working with them to optimise these. Building and developing strong customer relationships and increasing understanding of the Kaisa value proposition across multiple business More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic … of work hard, play hard, real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with … our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate. More ❯

Reward Gateway Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being More ❯

regular reviews. Foster a collaborative and high-performing team culture aligned to our company vision, mission and values. 2. Drive Revenue Growth & Business Expansion Secure renewals: Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value. Develop revenue streams: Identify upsell and cross-sell opportunities, introducing clients to new products and services. Commercial strategy: Develop … collaborate: Support and line manage junior team members, share insights, and contribute to a strong team culture. Knowledge, Skills, Qualifications and Experience: Essential Solid, proven experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries. Experience of working in a technology business Proven ability to drive revenue through renewals and upselling. Strategic thinker … Collaborative, Optimistic, Pragmatic, Inclusive, Agile Job summary: Location: UK, commutable to Oxford or Central London Remuneration: £60,000 - £70,000 plus bonus Tenure: Full time/permanent Reporting to: Customer Director We believe in equal opportunities: Manufacture 2030 (the sole trading company of 2degrees Ltd) is an equal opportunities employer. We are committed to ensuring that no job applicant More ❯

objectives and unique sales optimisation needs as well as looking for ways to enable their collaboration with the Retailer. You will be responsible for enabling CPGs to create & deliver customer & performance analytics through the use and subscription to Tecsa's OneViu platform You will work along-side our passionate, driven and supportive CPG consultants in a fast-paced environment. … role you will drive the use of our cutting-edge tools and how we leverage data to build your client's capability in answering key questions around category strategy, customer trends, assortment, promotional activities and customer activation. The ideal candidate will possess a blend of technical knowledge in data solutions and exceptional sales aptitude, will be an individual … in client organisations, positioning yourself as a trusted advisor on data-driven sales strategies. Engage with existing clients to identify upsell and cross-sell opportunities, ensuring high levels of customer satisfaction and retention. Stay informed about trends in the insights and CPG industry, competitive landscape, and advancements in data analytics technologies. Provide feedback to product management and marketing teams More ❯

objectives and unique sales optimisation needs as well as looking for ways to enable their collaboration with the Retailer. You will be responsible for enabling CPGs to create & deliver customer & performance analytics through the use and subscription to Tecsa's OneViu platform You will work along-side our passionate, driven and supportive CPG consultants in a fast-paced environment. … role you will drive the use of our cutting-edge tools and how we leverage data to build your client's capability in answering key questions around category strategy, customer trends, assortment, promotional activities and customer activation. The ideal candidate will possess a blend of technical knowledge in data solutions and exceptional sales aptitude, will be an individual … in client organisations, positioning yourself as a trusted advisor on data-driven sales strategies. Engage with existing clients to identify upsell and cross-sell opportunities, ensuring high levels of customer satisfaction and retention. Stay informed about trends in the insights and CPG industry, competitive landscape, and advancements in data analytics technologies. Provide feedback to product management and marketing teams More ❯

Salesforce. Conduct product demonstrations and solution presentations, both in-person and virtually, with strong technical understanding to support proposals. Provide ongoing client support, offering insights and guidance to enhance customer satisfaction and retention. Contribute to the success of the wider team by mentoring colleagues, sharing best practices, and supporting delivery. Identify opportunities for product enhancements by staying informed on … market trends, competitor activity, and customer needs. Uphold high standards of customer service and ensure alignment with company values and practices. Continuously improve knowledge and skills by engaging in professional development, industry events, and knowledge sharing. Candidate Profile Experience: Proven background in selling software or technology-based services. Demonstrable success in achieving and exceeding sales targets. Experience in … Skilled in CRM systems and tracking tools Effective prospecting, lead generation, and pipeline nurturing Excellent organisation and sales planning Strong closing techniques Ability to develop and maintain client relationships Customer-centric mindset Confident presentation and communication skills Strong negotiation and collaboration abilities Desirable: Understanding of software product offerings Aptitude for problem-solving and process improvement Experience mentoring or coaching More ❯

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯

Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team! About the Role: As the Website & CRM Manager, you will play a key role in managing both company website and eCRM … customer journey. You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search. You will lead website management projects, ensuring functionality, performance, and user experience are always at their best. Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer … roadmaps, ensuring smooth project progression. Ensure website security in partnership with external agencies and developers. Lead content updates, working closely with copywriters, content creators, and the wider marketing team. Customer Journey Optimisation: Collaborate with the Head of Marketing to analyse and improve the digital customer journey. Run A/B and multivariate tests with our CRO agency to More ❯