26 to 50 of 83 Customer Retention Jobs in London

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions … across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including ...

commercial leadership role responsible for managing and developing a regional organization of Client Partners and Performance Managers, while driving revenue growth, deepening executive-level customer relationships, and shaping Unity’s go-to-market approach across EMEA.As the senior leader for a portfolio of Unity’s most important mobile gaming … Lead and develop a regional team of Client Partners and Performance Managers across EMEA, building a high-performance culture grounded in accountability, collaboration, and customer impact.* Own regional commercial performance across a portfolio of strategic accounts, with responsibility for revenue growth, customer retention, and business expansion ...

This is a strategic leadership opportunity for a commercially focused sales leader who has successfully built, developed and scaled sales teams within fast-paced, customer-centric environments. The successful candidate will be responsible for driving revenue growth, developing market strategy, and leading a national field-based sales team whilst … senior leadership and cross-functional teams to align commercial objectives with wider business goals Building strong relationships with executive-level stakeholders across a diverse customer base Providing market and customer insight to support strategic decision-making, product development and customer retention initiatives About YouWe ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

Location London Employment Type Full time Location Type On-site Department Growth Customer Success About Us Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers … it. Ready to join us in building the intelligent future of law? About The Role The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record ...

lever on workload health, consumption growth, and long-term value. This is an AI-native role. The RVP leads both the DSE team and customer engagements through AI-augmented ways of working, using AI to anticipate workload risk, scale proactive advisory, and surface insights at a depth and speed … relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. Accountable for Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements against committed scope, SLAs, and outcomes. Lead the DSE team ...

relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake. Accountable for Customer Satisfaction, retention, and successful post‐sales delivery of paid support engagements against committed scope, SLAs, and outcomes. Lead the DSE team … blockers limiting consumption growth, and architectural opportunities to expand value, mobilizing the DSE team on the path to resolution. Own executive sponsorship and the customer narrative for at‐risk paid support accounts; coordinate with reactive support leadership on escalation paths when their resources are required. OWNING THE SALES CYCLE ...

performance insights.This role will play a critical part in measuring product performance, understanding user behaviour, and enabling teams to make smarter decisions that improve customer outcomes, operational efficiency, and commercial success.You'll work closely with Product Managers, Marketing, Operations, and User Research teams to build data solutions, deliver actionable … product performance measurement. Develop and manage dashboards and visualisations that provide real-time insights into key product and business metrics. Analyse data across the customer journey, including acquisition, engagement, retention, satisfaction, and revenue performance. Work with stakeholders to define KPIs and performance measures aligned to product strategy ...

Pleo is seeking a Director of Customer Success to lead strategies across mid-market and upmarket segments. Your primary role will be to enhance customer retention and expansion while building strong teams of Customer Success Managers. The ideal candidate will have over 10 years … experience in customer success within a SaaS or fintech environment, demonstrating strong leadership and data-driven decision-making skills. #J-18808-Ljbffr ...

environment where new ideas thrive. Are you ready to join our team and make an impact? We are looking for a technically proficient and customer-focused Technical Account Manager (TAM) to support enterprise customers using on TeamViewer’s Digital Employee Experience (DEX) solution. … Digital Workplace teams; driving platform adoption, optimizing solution performance and helping customers realize measurable business outcomes. This role is essential to long-term customer retention and growth, ensuring our technology delivers real, sustained value across large-scale environments. Responsibilities Lead Technical Strategy and Solution Architecture Serve ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business areas ...

rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU. Lead company and statutory Health, Safety and Quality compliance and standards. Provide leadership for direct reports … displayed at all times. Drive sustainable profitable growth in line with business goals and objectives aligned to near and long term strategic plans. Deliver customer retention and win new business. Own talent management from people development through to succession planning for accounts. Actively participate in the development ...

Analytics Manager - Customer & CRM Insights London (2 days onsite per month) | Primarily Remote £550-£600 per day (Umbrella) We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision … organisation. This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes. What You'll Be Doing Lead and mentor a team of 4 analysts, supporting their development and delivery. Drive ...

supply side partnerships in the country and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute … markets in Nigeria. Lead the team on the ground to execute within collaboratively aligned timelines Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching Report to the executive leadership team ...

solutions. This is a people‐led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value. What … ROI. Build, develop, and coach teams responsible for migration delivery, activation support, and migration‐related sales support. Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities. Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion. ...

within a high-profile analytics function, you will help shape subscriber strategy across the EMEA region, delivering insights that directly influence commercial decision-making, customer growth, and retention. The Company They are a globally recognised entertainment and consumer subscription organisation with millions of customers across international markets. With continued … commercial, marketing, content, and regional stakeholders to solve complex business challenges. This role sits within a specialist Subscriber Growth Analytics team focused on understanding customer behaviour and accelerating growth across EMEA. The Role As a Senior Subscriber Growth Analyst, you will use data to understand customer acquisition, retention ...

about our mission and what we offer . Job Description About the Role We're looking for an exceptional leader to drive world-class customer care for Wise's highest-value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence … ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption all while keeping the customer at the heart of every decision. Key Responsibilities Commercial Excellence Transform service into a revenue engine through insight ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

achieve bookings targets. Generate actionable insights through advanced analytics and data‐driven decision making. Develop reporting frameworks that connect top‐of‐funnel performance to customer acquisition, expansion, retention, and customer value realization. Improve the quality of business decisions through disciplined data management and analytical rigor. Lead … cross‐functional initiatives that improve sales productivity, operational efficiency, and revenue velocity. Partner with Sales, Marketing, Customer Success, Finance, and Technology teams to streamline processes and improve execution. Recommend and support incentive plan design that aligns seller behavior with business objectives. Drive adoption of technology, automation, and AI‐enabled ...

ensure consistent, high‐quality delivery of the FNZ platform services, alignment to the go‐to‐market strategy, and achievement of financial, operational, regulatory and customer satisfaction outcomes. Key responsibilities include ownership of portfolio P&L performance, revenue retention, growth pipeline, margin protection, cost‐to‐serve discipline … with Service Delivery, Portfolio, Product and Commercial leadership to create a single, joined‐up client view across relationship, commercial and delivery performance. Responsibilities Portfolio & Customer Leadership Accountable for FNZ’s overall relationship, reputation and executive engagement across a defined portfolio of clients. Sets and owns portfolio‐level customer ...

side buyer at a bank or fintech can immediately understand why it matters to them. You’ve built a prioritized backlog grounded in deep customer insight that the engineering team can confidently act on within the platform's architecture. What you will be doing Lead the definition of Flow … features, workflows, and data requirements — from customer discovery through to prioritization and post‐launch measurement. Spend significant time with existing customers, prospects, and partners to develop a deep understanding of the jobs to be done in payment authorization across different verticals. Articulate clear, well‐reasoned requirements for Flow within ...

services. Adoption of AI‐enabled capabilities across key markets. Simplification and modernisation of the technology ecosystem. Improvement in profitability and operating efficiency. Increased client retention, expansion and value creation. Delivery of strategic transformation milestones. Reward A highly competitive executive compensation package is offered and will be commensurate with ...

meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited ...

identify their requirements and needs Drive feedback and bring insights from client and internal meetings to close deals, scale the company, and improve client retention Provide accurate sales forecasting, generate pipeline, and maintain high Salesforce hygiene Navigate complex accounts, building internal champions, selling to the C-suite Build ...

group. Schedule and conduct meetings with key agency and brand decision-makers. Meet and exceed pre-determined Quarterly Sales Goals. Ensure 100% customer satisfaction and retention. Act as a team player and client advocate at all times. 2. Sales Meet with key brand decision-makers and agencies to prove ...