51 to 75 of 182 Customer Retention Jobs in London

Additions are currently working with an exciting, fast-growing consumer subscription business to hire an interim Head of CRM. With a large and engaged customer base and ambitious growth plans, the business is continuing to evolve how it acquires, retains and grows customers. This is a high-impact opportunity … data-led, commercially focused environment where you’ll have the opportunity to shape strategy, influence cross-functional teams and make a tangible impact on customer growth and retention. Job Responsibilities Own the CRM and retention strategy across the full post-signup lifecycle, including onboarding, engagement, churn prevention ...

passionate about helping insurance organisations transform the way they work? Do you combine deep London Market expertise with a talent for building trusted customer relationships and delivering measurable business outcomes? We are looking for a Customer Success Manager to join our growing Smart Apps team in the UK. … London Market, helping them maximise the value of innovative digital, workflow, and AI-enabled solutions. This is an exciting opportunity to influence customer strategy, drive transformation, and play an active role in shaping the future of insurance operations. What You’ll Be Doing Develop trusted relationships with business, operational ...

Product, Engineering and Services Own the data platform end to end: data lake, Snowflake data warehouse, ingestion and governed company KPIs such as ARR, customer retention, realised customer value, touchless rate and cost to serve Deliver, with RevOps and Account Management, a joined customer dataset … they can answer which customers get value, renew or expand, and what they cost to serve Set data governance with InfoSec: access controls, retention and deletion, and clear ownership for every data source Make our data AI-ready: evaluation datasets for AI Engineering, trusted context for agents ...

positive, creative masterminds always looking on the bright side, eager to tackle every challenge that comes our way.As the Revenue Operations Manager focused on Customer Success, you will be at the forefront of optimizing and scaling our customer operations. You will play a crucial role in driving customer … satisfaction and retention through data-driven insights and streamlined processes. In collaboration with cross-functional teams, you will devise strategies that support customer success initiatives while enhancing overall operational performance.### Your Key ResponsibilitiesLead and manage the revenue operations processes specifically related to customer success, ensuring ...

coding agents draft models, tests and documentation, while you own definitions, review and quality Own the metrics layer: one tested definition each for ARR, customer retention, realised customer value, touchless rate and cost to serve, with a first version in use within your first six weeks … Move existing Metabase and customer review reporting onto governed models, and retire duplicate dashboards together with their owners Enable Finance, RevOps, Commercial, Product, Engineering and Services to self-serve, including plain-language analytics on top of the metrics layer, and help choose our analytics tooling Agree definitions with business ...

will be responsible for developing and executing the regional go-to-market strategy, building a high-performance sales culture, and ensuring alignment across commercial, customer success, marketing, and product teams. This role requires a strategic and commercially driven leader with deep healthcare industry expertise and a proven track record … increase market penetration. Lead, coach, and develop the UK & Ireland sales organization, including both New Business and Renewal Sales teams. Foster a high-performance, customer-centric culture focused on accountability, collaboration, and continuous improvement. Establish clear sales objectives, performance metrics, and development plans for all team members. Revenue Growth ...

Founder and CEONadine's Origins Story here: https://www.proximie.com/about-us/Position Overview The Transformation Manager is a field-based, customer-facing role focused on driving digital transformation and operational excellence in operating rooms across the UK and European Union. You will be a critical … include engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization. Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts. Leading technical product and clinical demonstrations ...

Full Time Contract type: Permanent Your Impact in This Role The Most Important Things About Your Team, Your Focus, and Your Impact As a Customer Care Consultant at RIB, you will play a key role in helping construction professionals get the most value from their software solutions. Acting … construction software, including RIB Candy, a leading platform for cost estimation, quantity surveying, project control, and tender management. Working as part of a global Customer Care team, you will help customers resolve technical and functional challenges, optimize their workflows, and improve productivity across their estimating and commercial processes. Through ...

enables seamless interactions between members, staff and the broader club community. Position With full P&L ownership and accountability for growth, team performance, and customer outcomes. Reporting to the President of Jonas Software’s Club Division, this role combines strategic leadership with hands‐on operational execution. This … General Manager will lead the UK business through its next phase of growth, including bringing a new solution to market, securing the current customer base, building a focused local team, and establishing a repeatable go‐to‐market motion in the UK. Job Responsibilities Own full P&L: revenue growth ...

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice … chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel ...

Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time Customer Success Lead (EMEA & APAC) Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer. What You Will Do Manage enterprise customer lifecycles, quarterly business reviews (QBRs), and training workshops. … Identify expansion opportunities and collaborate with product engineering on client feedback. Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics. What We Are Looking For 5+ years in Technical Customer Success or Account Management at a B2B SaaS company. Excellent communication and executive presentation ...

Staff Full Stack Data Analyst to join a mature Data & AI team. You'll partner with senior commercial leaders to drive decision-making across customer acquisition, retention, growth, and customer success, whilst owning key analytics and analytics engineering initiatives. You’ll be responsible for: Owning … analytics architecture that underpins commercial and customer lifecycle reporting Defining and governing key business and GTM metrics Turning complex stakeholder questions into actionable data insights Delivering deep analysis on customer behaviour, retention, growth, and commercial performance Driving improvements in data quality, governance, and reporting standards Building ...

they do best. About the role: AsGlobal Marketing Directoryou will develop, manage, execute, and track marketing programs that create pipeline for new logo acquisition, customer growth, and customer retention in priority growth markets across the Europe and Middle East region including countries such as the U.K. … markets. Build and manage best-in-class inbound/outbound demand generation programs for the complete demand lifecycle– from new logo acquisition to client retention and growth – with the most effective mix of marketing channels combined with BDR and digital prospecting support. Build demand generation experiences across localized ...

business. You’ll have significant autonomy, ownership, and visibility from day one. What You’ll Be Doing Own and evolve the analytical architecture supporting customer acquisition, growth, retention, and customer lifecycle insights. Partner with commercial and operational leaders to solve complex business challenges through data. Deliver … working with BigQuery or similar modern cloud data platforms. Deep expertise with BI tools such as Looker and LookML. Strong understanding of commercial metrics, customer behaviour, retention, and growth analytics. Proven ability to influence senior stakeholders and translate ambiguity into actionable insight. Experience mentoring data professionals ...

closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle for Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure. You’re a product evangelist … best practices to the org Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip. Engage the broader Zip team to provide regular and accurate updates on renewal status ...

will orchestrate HPE Morpheus, HPE OpsRamp, and HPE Zerto as one CloudOps platform strategy that helps providers provision, observe, automate, protect, and recover customer workloads across hybrid cloud environments. This is not a traditional one-time software resale role. Success requires embedding HPE CloudOps into the provider’s service … catalog, seller motion, delivery architecture, and downstream customer value proposition. In this role, you will: Own a portfolio of strategic CSP and MSP accounts, including approximately 4–8 Tier 1 providers and selected Tier 2 growth accounts based on geography, market potential, executive access, and platform fit. Create ...

leadership for the app, translating company and digital priorities into a measurable roadmap with well‐framed opportunities, aligned to squad OKRs. You will balance customer value, commercial impact, experience quality and delivery feasibility, with accountability for outcomes rather than simply shipping features. You will work closely with Digital Product … Engineering and Delivery Managers, shaping work together early and driving it through delivery. You will also collaborate with Data, CRM, Loyalty, Trading, Marketing, Creative, Customer Care and other Product Managers to deliver coherent app experiences and make informed trade‐offs. As maternity cover, you will provide continuity ...

commercially minded Growth Lead to take ownership of a high-potential, self-service revenue channel. The business is growing quickly, with an established customer base and a software platform serving organisations across multiple markets. One of its most promising revenue streams has grown organically, with little dedicated focus … strategy, testing new approaches and turning an already successful revenue stream into a scalable growth engine. Working across marketing, sales, product, technology and customer success, you'll have the autonomy to make decisions, experiment and deliver measurable commercial results. This is a hands-on role in a fast-moving ...

looking for a CRM Data Manager to join an established marketing function on an initial 3-month contract, taking ownership of customer marketing data which support a portfolio of consumer-facing products and services. Using SQL to interrogate customer databases, build queries and extract targeted audiences … marketing campaigns. Managing customer data quality, accuracy and integrity across multiple products and customer databases. Working closely with CRM and marketing colleagues to identify customer segments, support retention activity and uncover cross-selling opportunities. Producing database extracts, reports and customer insights to support marketing ...

Program Manager, Customer Success, Just Walk Out, (JWO) Job ID: 2907185 | Amazon EU SARL (UK Branch) Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify shopping for their shoppers. Our enterprise-ready, autonomous retail technology enables shoppers to simply enter a store … Walk Out uses a combination of technologies to eliminate checkout lines bringing fast and convenient transactional experiences to shoppers. JWOS is seeking a Manager, Customer Success to build first class customer service and operational support programs for our customers. This role drives customer success in several ways ...

enterprise software solutions. They operate internationally, serving enterprise customers across multiple industries, and are known for combining innovation, creativity, and technology to drive customer engagement and business growth. With a strong presence across EMEA and a collaborative sales culture, the company offers employees the opportunity to work with well … known global brands while benefiting from significant career development, training, and uncapped earning potential. Description Manage and grow a portfolio of enterprise accounts, driving customer retention and revenue expansion Identify and close upsell and cross-sell opportunities through strategic account planning and consultative selling Build strong relationships ...

Summary Your Career The role of the Renewals Account Manager is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals … deployment. Your Impact Responsible for renewing contracts across all our portfolios Work in tandem with the Core and Specialist Sales Teams to understand the customer environment and identify the customer need Excellent ability to communicate with an array of internal teams Manage all maintenance and subscription renewals ...

Cross-Functional Sales Execution – Orchestrate dedicated cross-functional deal teams—including Strategic Sales Engineers, Solutions Architects, Product Managers, and Executive Sponsors—to drive unified customer pursuits. Partner with Customer Success and Post-Sales Engineering to ensure successful deployment, high customer retention, and long-term account ...

sake. Establish repeatable methods for monitoring and communicating the value created by Agent Factory. Commercial & Operational Insight Develop insight that supports customer retention, buyer and supplier engagement, sales effectiveness, event performance and workflow improvement. Explore predictive and segmentation approaches where they can support better business decisions. Turn … cleansing, modelling and quality assurance. Experience using SQL and visualisation tools such as Power BI, Microsoft Fabric or equivalent platforms. Experience working with CRM, customer, commercial or operational data; Salesforce experience is particularly relevant. Ability to combine information from multiple systems and work effectively with APIs or structured data ...

within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology … strategies based on feedback, metrics and industry best practices. Experience in enhancing systems with other business solutions to ensure a seamless end-to-end customer experience across all touch points Proficiency in training end-users on CRM systems and processes, driving user adoption and managing change effectively to ensure ...