51 to 75 of 106 Customer Retention Jobs in London

Growth Analyst Up to £70,000 | London – Hybrid (2 days/week) | 12-month FTC (Maternity Cover) An international consumer brand with a mission-led product and a loyal customer base is looking for a commercially minded Marketing & Growth Data Analyst to join their UK team. You’ll be part of a business that’s seen huge growth over … and reporting frameworks. Day-to-day, you’ll be the go-to for marketing and growth teams, turning raw data into actionable insight on acquisition, retention, and customer lifetime value. What You’ll Be Doing Pulling, joining, and transforming data from Snowflake and other sources using advanced SQL Conducting deep-dive analysis into campaign performance, customer acquisition, and retention Building clear, engaging dashboards in Tableau for stakeholders at all levels Evaluating promotions and experiments to determine short- and long-term business impact Identifying trends, anomalies, and opportunities in the data — and flagging them proactively Supporting the marketing team in tracking KPIs like CAC, retention rate, and channel ROI Partnering with global More ❯

team to ensure smooth operations Handle general queries, provide account servicing (sharing templates, advising on basic tax questions, etc.). Deliver high levels of client satisfaction and maximise client retention Business Development Manager Job Requirements 2+ Years Experience In A B2B Sales Environment (ideally with a technical product, or selling professional services) Native-Level fluency in spoken and More ❯

customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed. Accommodations Tipalti champions inclusive More ❯

to new prospects Nurture leads and guide them through longer sales cycles Stay top of mind with clients through regular, relevant contact Provide insights and updates to strengthen client retention EXPERIENCE 1-2 years experience within Cyber or Financial Lines Insurance Experience from a broker or underwriting background Sales experience is a plus but not required You should More ❯

across all channels Growth Program Development Drive and scale referral and partner-driven acquisition programs Launch and optimise organic growth initiatives that complement paid efforts Develop innovative approaches to customer acquisition and retention Analytics & Optimisation Manage comprehensive reporting, attribution models, and analytics to track ROI and inform strategic decisions Use advanced analytics tools to identify opportunities and More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a … hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with … key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience More ❯

largest industries for companies, government organisations and industry professionals. We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value … Strategy Execution: Drive the execution of the company's strategic priorities, working closely with leadership. GTM Strategy Development: Support a range of Go-To-Market (GTM) initiatives to optimise customer acquisition, retention, and expansion. Product Development & Launch: Lead and contribute to product development initiatives, supporting the end-to-end process from ideation to commercial launch. Value Creation More ❯

role where you’ll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You’ll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You’ll split your time roughly 60% on UK-focused work and 40% on global collaboration, creating … local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight – Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond “what happened” to explain “why” and recommend “what next.” Campaign Impact Assessment – Evaluate promotions and experiments to determine both immediate and long-term effects on customer … Visualisation – Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking – Support the marketing team in measuring key performance metrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting – Identify trends, anomalies, or risks in the data and bring them to the attention of the business without waiting for a request. More ❯

role where you’ll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You’ll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You’ll split your time roughly 60% on UK-focused work and 40% on global collaboration, creating … local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight – Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond “what happened” to explain “why” and recommend “what next.” Campaign Impact Assessment – Evaluate promotions and experiments to determine both immediate and long-term effects on customer … Visualisation – Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking – Support the marketing team in measuring key performance metrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting – Identify trends, anomalies, or risks in the data and bring them to the attention of the business without waiting for a request. More ❯

role where you'll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You'll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You'll split your time roughly 60% on UK-focused work and 40% on global collaboration, creating … local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight - Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond "what happened" to explain "why" and recommend "what next." Campaign Impact Assessment - Evaluate promotions and experiments to determine both immediate and long-term effects on customer … Visualisation - Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking - Support the marketing team in measuring key performance metrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting - Identify trends, anomalies, or risks in the data and bring them to the attention of the business without waiting for a request. More ❯

SoPost a great place to work? ' video to hear more from those who know us best. What we're looking for We are looking to hire a German Speaking Customer Success Manager who can work closely with our global brand partners in the EMEA region, as well as supporting our internal teams to help them execute campaigns seamlessly. You … will join our friendly, supportive and well established London Customer Success team. Candidates will require excellent interpersonal skills and the ability to quickly build and maintain relationships with brand partners that ensure the smooth running of campaigns, exceptional service, and powerful insights that drive customer retention. Reporting to our EMEA Customer Success Team Lead, the successful candidate … documentation Coordinate and manage sample stock deliveries with the warehouse operations team Work closely with the product team to provide feedback and communicate brand needs, helping to shape a customer-first product Mentor and support junior team members Support the Customer Success Team Lead by proactively identifying opportunities to improve our project management services for brand partners Identify More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy and … campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign reporting. Experience More ❯

s right. SO, WHAT'S THE STORY? At Dr. Martens, our customers are at the core of everything we do. We've formed a dedicated Product Team to enhance customer insights and retention, taking ownership of our Martech stack's maintenance, stability, and enhancement. THE GIG As the Product Owner, you will define the strategy and prioritise … initiatives, serving as the essential bridge between Technology and the Digital Marketing and Customer teams. We seek a customer centric individual with a robust background in digital marketing and brand strategy, coupled with a keen understanding of our business requirements and best practices. In this role, you will be the authority on product within your team: setting priorities … value from them. A curiosity for innovation, ideas and opportunities within the consumer and marketing space. Proven ability to read and digest data and utilise it to understand our customer to formulate opportunity areas. Strong functional and analytical skills with the ability to successfully impact business outcomes, driving the technology organisation as an enabler of the company's strategic More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

This fast-growing consumer brand is a market leader in its sector. Operating internationally, they combine creativity with data-driven decision-making to fuel rapid growth and long-term customer engagement! THE ROLE As a Senior Analyst, you can expect to be involved in the following: Conduct deep-dive analysis into marketing performance, customer acquisition, retention … immediate and long-term impact Extract, manipulate, and join data using SQL (Snowflake, dbt) Create clear, engaging dashboards in Tableau (or similar) Track and report marketing KPIs (CAC, retention rates, channel ROI) Spot trends, risks, and opportunities proactively Collaborate with UK and global teams to ensure best practice and shared learning YOUR SKILLS AND EXPERIENCE 5+ years in More ❯

This fast-growing consumer brand is a market leader in its sector. Operating internationally, they combine creativity with data-driven decision-making to fuel rapid growth and long-term customer engagement! THE ROLE As a Senior Analyst, you can expect to be involved in the following: Conduct deep-dive analysis into marketing performance, customer acquisition, retention … immediate and long-term impact Extract, manipulate, and join data using SQL (Snowflake, dbt) Create clear, engaging dashboards in Tableau (or similar) Track and report marketing KPIs (CAC, retention rates, channel ROI) Spot trends, risks, and opportunities proactively Collaborate with UK and global teams to ensure best practice and shared learning YOUR SKILLS AND EXPERIENCE 5+ years in More ❯

US, and our local Amazon Music team in Japan, incuding colleagues in marketing, label and artist relations, to set strategy, define, design, and directly manage all aspects of the customer experience. As a successful candidate, you will be customer obsessed, analytical, and able to work effectively in a matrix organization. You will have conversations about the desired CX … self-starter with a strong hands-on mentality, comfortable with ambiguity in a fast-paced and ever-changing environment. Key job responsibilities You will excel in the following areas: - Customer Insights & Innovation: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You develop solutions that are grounded in a … deep understanding of customer needs. You can derive insights from customer feedback, usage data, and external research, and provide input to our engineers. - Product Delivery: You define and own your team's short and long-term product roadmap, including business cases, user stories, customer experience, and rapid delivery in an agile environment. - Business Growth: You manage the More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will : Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯