51 to 75 of 182 Customer Retention Jobs in London

GTM) strategies, positioning, messaging, and product launch initiatives. You will lead a team of product marketers, working closely with cross-functional teams to drive product adoption, market differentiation, and customer engagement. This role is crucial in communicating the value of our products to both internal teams and external audiences, ensuring alignment with business growth objectives. This Director of Product … Marketing role is ideal for a strategic, customer-centric leader who thrives in a dynamic environment and is passionate about driving product success in the SaaS and sports industries. If you're excited about shaping the future of sports technology through innovative marketing, this role is for you! WHAT YOU'LL DO Product Marketing Strategy & Leadership: Develop and execute … product launches and features, ensuring cross-functional alignment with product management, sales, and marketing. Shape product positioning, value propositions, and messaging to ensure differentiation in the market and strong customer resonance. Own the product lifecycle from a marketing perspective, including market research, customer insights, and competitive analysis. Serve as the voice of the customer , gathering feedback and More ❯

CRM tools or field service management systems is desirable. Why Churchill Environmental Services? We are a leading provider of water and air hygiene services, known for our high client retention and commitment to excellence. Join us and help shape the next chapter of our success. What we offer you The opportunity to be part of one of the More ❯

Your Team Responsibilities Analytics Consultants act as trusted advisors to our clients across the region and have responsibility for managing the associated client relationships. Consultants look to develop deep linkages with our clients and help clients make best usage of More ❯

new partners to expand Coro's presence across Canada. Drive pipeline generation through existing partner networks via upselling, cross-selling, and market expansion. Collaborate with internal sales, marketing, and customer success teams to drive joint go-to-market initiatives. Enablement and Support Deliver comprehensive enablement, including product training, co-selling resources, and technical guidance. Support partners through the full … sales cycle to ensure successful customer acquisition and retention. Act as a strategic advisor to partners, ensuring high satisfaction and consistent engagement. Performance Tracking and Reporting Track partner activity, performance metrics, and contribution to pipeline and bookings. Provide ongoing reporting, insights, and forecasts to sales leadership. Maintain CRM hygiene and account documentation to ensure accurate visibility and execution. Qualifications More ❯

new partners to expand Coro's presence across Canada. Drive pipeline generation through existing partner networks via upselling, cross-selling, and market expansion. Collaborate with internal sales, marketing, and customer success teams to drive joint go-to-market initiatives. Enablement and Support Deliver comprehensive enablement, including product training, co-selling resources, and technical guidance. Support partners through the full … sales cycle to ensure successful customer acquisition and retention. Act as a strategic advisor to partners, ensuring high satisfaction and consistent engagement. Performance Tracking and Reporting Track partner activity, performance metrics, and contribution to pipeline and bookings. Provide ongoing reporting, insights, and forecasts to sales leadership. Maintain CRM hygiene and account documentation to ensure accurate visibility and execution. Qualifications More ❯

report ESG (Environmental, Social, Governance) data. With a diverse, experienced, and mission-driven team, we are building a company that values both performance and purpose. Job Summary As a Customer Success Manager within the Customer Success Department, you will play a pivotal role in managing and nurturing relationships with our clients across EMEA. Reporting to and working closely … with the Head of Customer Success, you will drive customer outcomes, retention, and growth. This role requires deep experience in managing clients, a consultative approach, and the ability to lead by influence, ensuring the successful execution of business and departmental strategies. What You'll Be Doing Take ownership of managing and growing relationships with key clients … ensuring their long-term success and satisfaction. Strategically evolve and implement best practices in customer success, ensuring consistent, scalable, and impactful delivery across the client base. Serve as a trusted advisor, driving client adoption, expansion, and renewals by aligning solutions to client goals and objectives. Partner closely with internal teams, including Sales, Product, and Marketing, to ensure seamless client More ❯

what it takes to be part of Echobox? We'd love to hear from you. About the Role: We are looking for an enthusiastic, agile, diligent and highly organised Customer Support Specialist to cover client support. As a member of our dynamic team, you will gain invaluable experience working with our Customer Success, Sales, Product and Engineering teams. … and timely support to clients through training sessions, consultations, Executive Business Reviews and ongoing assistance, ensuring that they are fully equipped to succeed with the platform. Monitor and improve customer engagement, ensuring high renewal rates by fostering strong, long-term relationships with clients and ensuring their success with Echobox. Identify opportunities for customers to optimise their use of Echobox … products, helping them unlock more value and enhance their overall experience. Collaborate with the Product team to relay customer feedback, identify product gaps, and contribute to shaping the product roadmap to better serve customer needs. Leverage your SaaS experience to continually improve customer lifecycle management, focusing on retention, expansion, and customer satisfaction. Advocate for More ❯

globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our Emea Renewals Team. The responsibilities include managing and optimizing the efforts and activities of Strategic Customer Success … realization. This key leadership role drives improving the team's performance results with strong operations, execution, efficiency, and scale. The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in ensuring the company's growth and reputation … by fostering long-term, successful customer relationships. This position requires a blend of strategic thinking, operational prowess, and exceptional leadership to drive success within the region. What You'll Do Team Leadership: Player coach as a Strategic Customer Success Manager and leading a team of Renewal Managers along with other cross-functional team partners and professionals. Foster a More ❯

opportunity to join a high growth B2B publishing business in a red-hot sector and play a major role in its next stage of growth. Responsibilities: Responsible for client retention and growth within a portfolio of 60-70 accounts Deliver excellent account management support to ensure customer satisfaction and renewal Successfully uncover upsell opportunities within existing client … identify growth opportunities Manage a sales pipeline and forecast accurately Target-driven, proactive and consultative you must be able to utilise an account management renewal sales process to match customer journey with our product and demonstrate significant competitive advantage in mergers and acquisitions You will have the following key attributes: Minimum of 3 years' experience managing a portfolio of … b2b subscriptions to senior executives Proven track record of delivering retention and account growth ideally within information TMT and/or finance sectors Generating and maintaining a healthy pipeline of account growth opportunities achieving monthly, quarterly and annual targets Highly motivated, self-directed, and results-driven with a proven ability to work independently and a committed focus on More ❯

delivering client campaigns. As a CRM Campaign Specialist, you will be responsible for the planning, execution, and optimisation of CRM campaigns. You will play a key role in driving customer engagement, retention, and revenue growth. Responsibilities Develop and execute CRM campaigns that align with business objectives and target audience segments. Collaborate with cross-functional teams to gather More ❯

and achieve revenue targets. Business Development: Identify new market opportunities, generate leads, and develop client relationships. Client Relationship Management: Build and maintain strong relationships, understand client needs, and ensure customer satisfaction and retention. Product & Industry Knowledge: Become an expert in our CLM product and stay informed about industry trends. Collaboration & Support: Work with marketing, product, and client success teams … with Client Lifecycle Management tools. Collaborative experience across product, marketing, and client success teams. Key Performance Indicators Meeting sales targets and revenue goals. Growing the sales pipeline. Ensuring client retention and satisfaction. Improving sales processes and team performance. If you are looking for a career-defining opportunity in a diverse and inclusive culture, we would love to hear More ❯

adoption. And we're playing to win. The Role We're looking for an Associate Account Manager to join our growing team and help us drive revenue growth and customer retention across our SMB client portfolio. You'll work closely with the support, success, sales, product, and implementation teams to ensure our customers are happy, successful, and … our strongest performers. The Team You'll join the Account Management team , led by Peter, which focuses on nurturing relationships with existing clients; retaining revenue, growing accounts, and delivering customer delight. Your closest collaborators: Support Team: Own first-line customer help requests and troubleshooting. ESC (Enterprise Success Consultants): Own implementation, technical delivery, and ongoing customer success from … Tier 2/3 SMB and legacy accounts post-sale Own the renewal process and protect existing revenue Identify and drive upsell, cross-sell, and expansion opportunities Build strong customer relationships through regular check-ins and strategic support Coordinate with internal teams (Product, ESCs, Marketing) to deliver value and resolve issues Track account health, maintain CRM accuracy, and contribute More ❯

sales, delivery, and marketing, to align client goals with company capabilities Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes Stay … anticipate client needs and adapt services accordingly Qualifications Experience managing a portfolio of over $11m across 10-15 accounts 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships Experience in More ❯

a thought leader to senior stakeholders within the NHS. Responsibilities Own and drive double digit NHS revenue targets, end responsible for 2 departments, covering both new business acquisition and customer retention Build and maintain senior-level relationships with NHS decision-markers, including Integrated Care Boards (ICBs), NHS Trusts, Primary Care Networks (PCNs) and other stakeholders Ensure a … cohesive approach to NHS sales and retention, balancing short-term wins with long-term strategic relationships, positioning the company as a trusted partner with … high engagement at every level Internal collaboration: With Marketing to shape and execute NHS-specific campaigns, ensuring strong lead generation and brand positioning. With Product and Transformation to ensure customer insights directly influence product roadmap and future innovation. Identify and drive process improvements within any part of Skin Analytics that interacts with the NHS, ensuring efficiency and effectiveness Develop More ❯

will: Develop and implement robust marketing strategies that align with the company's objectives Be responsible for driving brand awareness and lead generation Develop and implement strategies to enhance customer engagement and retention Manage the marketing budget, ensuring efficient allocation of resources to maximise ROI Lead and manage the marketing team, fostering a culture of creativity and More ❯

Title: Technical Project Manager- Audience Global Support (AGS) Location: London or Madrid. Full time/Permanent/Hybrid working We are looking for a Technical Project Manager with a customer success emphasis to be based in London, Madrid or Barcelona. Are you a highly motivated individual looking for an exciting new opportunity in an international fast-growing and leading … media company? Do you have any experience in Customer Success Management (CSM) to build lasting relationships with our clients, ensure successful onboarding and adoption, and maximize customer retention and growth. The ideal candidate will serve as the main point of contact post-sale and will work cross-functionally to ensure our customers achieve their desired outcomes … with our product or service. Some project management and technology support experience are welcome, with a strong sense of customer service and to implement technology solutions within a project timeline and to the satisfaction of clients. Then this may be the role for you! Kantar Media is looking for a dynamic and hands-on Technical Project Manager to support More ❯

we want you to be part of that. We are keen to appoint a Junior CRM Manager to support the Manager in driving the delivery and development of our customer retention and acquisition activities across all of our brands and markets. This is a great opportunity for an experienced Performance Marketing Professional to take the next step … in their career within CRM. What you will be doing Duties and responsibilities as Junior CRM Manager will include: Create and execute a plan for customer retention to improve loyalty, reduce churn, and optimise LTV, in-line with business goals. Work collaboratively with cross-functional internal teams and external partners to deliver the retention strategy. … Drive innovation within the team and build a culture of continuous improvement, including an always-on test and learn approach. Identify new opportunities for improving customer KPIs and driving growth by working with the insights team to analyse and understand customer behaviour. Manage processes and requirements of automated and personalised lifecycle programmes across cross-sell, upsell, retention More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

nurture, retain, and re-engage our growing community of buyers and sellers. The Mission We're seeking a commercially minded, data-driven CRM Manager to own and optimise the customer lifecycle across both our platforms. You'll be responsible for building and executing CRM strategies that drive user activation, retention , and engagement, guiding customers from first touch … Collecting Cars and Watch Collecting, supporting both seller and buyer journeys. Design and implement personalised onboarding, reactivation, and retention campaigns to drive conversion and lifetime value. Own customer journey mapping and segmentation strategies to identify and act on opportunities across the funnel. Collaborate with product and development teams to integrate CRM touchpoints seamlessly across the platforms. Work … pipeline activation efforts. Use data and analytics to drive decisions, test hypotheses, and optimise campaign performance. Adopt AI tools where applicable to help deliver more personalised, predictive, and automated customer experiences. Be the internal customer advocate, championing customer needs and behaviours in decision-making processes. Manage and mentor an Email Specialist, ensuring best practices are maintained across More ❯

Point Nine . Welcome to Spend Control 2.0 - built for tougher times. What we're looking for We're looking for our first Account Manager to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and to have a massively accelerated … career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages & beyond, and through your expertise and the building of deep & long-term relationships with our … opportunities. You'll become a trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at our core. You'll be More ❯

your opportunity to make a big impact. About The Role: Provide day-to-day leadership and weekly coaching for Billing Support Specialists. Drive team performance in areas such as customer retention, payment accuracy, and timely collections. Monitor and improve KPIs including wait times, service levels, and abandon rates. Oversee daily billing activities including payment processing, email and … standards. Foster a team culture of continuous improvement and professional growth. Manage and deliver projects with varying scope and business impact. Innovate new processes and procedures to enhance the customer and agent experience. About You: You lead by example and inspire others to succeed. You are an advocate for your team and customers, balancing empathy with business priorities. You … reporting tools such as Google Sheets, Excel, Preset and SFDC Experience with support desk tools such as Salesforce, Communities, live chat, etc Excellent interpersonal skills, with a bias towards customer service and retention More ❯

and growing our Digital Experience business to our enterprise customers. The Director of Digital Media Enterprise Renewals is responsible for building the vision, strategy, and practice needed to lead customer engagement, align to Adobe retention goals for our ETLA business. This leader will be responsible for understanding the business objectives and developing and delivering the strategy needed … ll do Think strategically about the state of the business; develop an intimate understanding of our customers and what success means to them. Define the vision and strategy of customer retention across all Digital Media products and the ETLA program in collaboration with the Virtual team. Understand business opportunities for driving lifetime value to users, define operating … plans cross functionally and be held accountable for delivery against them. Be responsible to deliver quarterly and annual goals for customer retention aligning with the 3-year strategic roadmap for Digital Media. Present health of business and growth opportunities to senior leadership on an ongoing basis. Be responsible for attrition forecast for all DMe enterprise lines of More ❯

the UK. You'll be part of an innovative team driving automation & AI solutions that transform government services and enhance people's lives. Your role will involve expanding existing customer automation programmes, and helping to land new clients within the Central Government sector. This role requires a deep understanding of public sector procurement processes, strategic sales planning, and effective … cycle, from prospecting and qualification to negotiation and contract closure. Understand government procurement processes, regulations, and compliance requirements. Build and maintain strong, long-term relationships with clients to ensure customer satisfaction and retention. Collaborate with internal teams, including marketing, product management, and customer success, to align strategies and deliver value to customers. Prepare and deliver compelling presentations, proposals More ❯

canvass to play with. At a glance: Define, shape and implement the end to end ecommerce strategy Working closely with the CEO, founder and other senior stakeholders Drive strategic customer acquisition and retention across SEO, PPC, social media, CRM, email, affiliates etc Build out 3rd party suppliers responsible for site development and ongoing projects Develop a compelling … content strategy and digital marketing programme Responsible for the online customer journey working closely with store manager to create the best in class journey Manage the user experience of the website including site navigation Develop and use analytics and reporting for continuous review and optimisation of the site Be the ambassador of brand visual presentation online Proactively identifying opportunities … within luxury, premium or high end fashion & lifestyle. Proven track record of online growth for a fashion, luxury or lifestyle brand eg (£500k - £2m) Deep understanding of the luxury customer and how to offer innovative consumer experience As hands on as you are a strategic in digital marketing channels and conversion Experience across all channels from performance marketing to More ❯