51 to 61 of 61 Customer Retention Jobs in London

SaaS business in the London technology sector. The company is founder-led, Series B funded, and serving mid-market customers across Europe. With customer bases expanding and pricing models becoming more layered, the finance function needs stronger analytical capacity to support operational decision-making and board reporting. The business … accounts, variance analysis, and commentary on financial and operational performance Build and maintain financial models for forecasting, sensitivity analysis, and business case evaluation Analyse customer acquisition costs, retention economics, and pricing performance to support commercial strategy Support annual budgeting and quarterly reforecasting processes with actuals tracking ...

Senior Customer Success Manager - Influencer Marketing Agency & SaaS Tech *This is 9 month Maternity Cover fixed term contract* x2 days in the Central London Office Up to £70k base (possibly more) Pro Rata I’m currently partnering with a fast-growing, AI-powered global influencer marketing agency that … running the campaigns yourself as they have Campaign Managers doing that role Growth & Retention Play a direct role in client retention and revenue growth, with accountability for Net Revenue Retention Align campaign strategy to client objectives and stakeholder success metrics Build long-term partnerships ...

deals Developing and maintaining strong relationships with senior stakeholders across the global insurance ecosystem Working closely with the account management teams to maximise client retention, upsell, and cross-sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensuring clients continue … delivering ARR growth and managing subscription revenue models Strong relationship-building skills with the ability to collaborate effectively across marketing, sales, technical, product, and customer teams Demonstrable success in winning and growing strategic client relationships Strong commercial acumen with excellent negotiation and deal structuring capability Experience selling into ...

technical team and now backed by early-stage investors, the company has moved beyond product-market fit and is scaling deliberately across customer acquisition, retention, and platform expansion. Current revenue growth and increasing complexity across operations, compliance, and stakeholder management mean the finance function needs reinforcement … accounts with clear variance analysis and commercial narrative Own cash flow forecasting, working capital management, and financial planning cycles Develop and monitor KPIs across customer acquisition cost, lifetime value, unit economics, and payback Lead statutory accounts, audit, tax compliance, and financial governance Partner with the leadership team on pricing ...

global SaaS Client are now seeking a Data Analyst to join their team with a focus on customer retention. This role is a unique opportunity to transform reporting, build behavioural analytics, and work across the whole ecosystem lifecycle. This is a hybrid role (2/3 days week … maintain scalable, user-friendly dashboards that provide visibility into key performance metrics. Delivering deep-dive analytics: Conduct root cause analysis to uncover drivers of customer pain points, digital adoption challenges, and operational inefficiencies. Translate findings into actionable recommendations that improve customer journeys, optimize staffing and routing decisions ...

retention, SaaS growth, operational excellence, and team leadership. You’ll work closely with senior stakeholders while acting as the voice of the customer internally across product, operations, and commercial teams. What you’ll be doing Managing and growing relationships with strategic SaaS clients Driving platform adoption, customer … pipelines, forecasting, and quotations Leading and mentoring a junior Client Relationship Manager What we’re looking for Strong experience in SaaS account management, customer success, or client relationship management Experience managing senior stakeholders and enterprise clients Highly organised with exceptional attention to detail Calm under pressure and confident handling ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...

site launches, and platform changes. Work with merchandising and content teams to improve organic conversion performance. Analyse organic revenue trends, product visibility, and customer search behaviour. Reporting & Analysis Track and report on rankings, traffic, conversions, and revenue performance. Build clear, actionable monthly reports and communicate insights to clients. … relationships with multiple clients simultaneously. Translate technical SEO concepts into commercially focused recommendations. Support upselling opportunities and contribute to client retention and growth. Collaborate with account managers to ensure projects are delivered on time and within scope. Team Collaboration Work closely with content writers, designers, developers, and paid ...

This is a highly visible CRM Specialist role focused on subscription lifecycle strategy, where your work will have a direct and measurable impact on customer retention. You will own a critical end of lifecycle project, shaping how customers are engaged around payments and churn prevention at a pivotal moment … media and subscriptions space, with a diverse portfolio of consumer-facing products. With millions of subscribers and a strong investment in data, CRM and customer experience, they are committed to using insight-led marketing to drive long-term value. The environment is collaborative, with CRM working closely alongside product ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

leadership, with a clear progression path to COO/Managing Delivery Lead a full-service delivery organisation spanning service desk, projects, technical delivery and customer success Own and transform operational performance through AI, automation, and data-led service intelligence Join a performance-driven, accountable environment focused on measurable outcomes … cost efficiency, and service margin performance across services and projects Establish KPI frameworks, service intelligence, and reporting structures to drive data-led decisions Improve customer outcomes through enhanced service quality, SLA performance, and NPS Lead, develop and align senior operational leaders, building a high-performance, accountable culture ...