51 to 75 of 217 Customer Retention Jobs in London

World fleet business unit. This is a senior leadership role focused on turning AI and data into tangible business outcomes — driving growth, improving customer retention, optimising operations and enabling smarter decision-making across the organisation. In this pivotal role you will sit at the intersection of business … delivering;**Lead AI & Data Strategy*** Define and execute a clear AI and data strategy aligned to business priorities, with a focus on revenue growth, customer retention, operational efficiency and productivity.* Identify, prioritise and build a portfolio of high-impact AI and data initiatives.**Deliver Business Impact ...

World fleet business unit. This is a senior leadership role focused on turning AI and data into tangible business outcomes — driving growth, improving customer retention, optimising operations and enabling smarter decision-making across the organisation.In this pivotal role you will sit at the intersection of business … delivering;**Lead AI & Data Strategy*** Define and execute a clear AI and data strategy aligned to business priorities, with a focus on revenue growth, customer retention, operational efficiency and productivity.* Identify, prioritise and build a portfolio of high-impact AI and data initiatives.**Deliver Business Impact ...

smart, fun, and talented team Position OverviewThis is an internal-facing platform product role, owning the roadmap, priority and business value for the customer experience applications estate. This role does not line-manage the developers, administrators and integration engineers who build on these platforms; that delivery organisation sits within … backlog-administration role.The purpose of the role is to own the product strategy, roadmap and optimisation of the platforms that power the post-sale customer lifecycle: serve, educate and retain. The support side of this estate is AI-heavy, and a core part of the role is driving intelligent ...

clear go-to-market plan, work in lockstep with sales leadership, and drive measurable impact across pipeline, revenue, acquisition, retention, and customer growth.Reporting to the Head of EMEA Marketing, this person will be responsible for shaping and executing the UKI marketing plan in line with regional priorities. … They will work closely with sales, SDR, customer success, and the wider global marketing organisation to ensure marketing is fully aligned to business goals and accountable for performance.This is not a brand-only or campaign-delivery role. It is a high-ownership regional marketing role for someone ...

clear go-to-market plan, work in lockstep with sales leadership, and drive measurable impact across pipeline, revenue, acquisition, retention, and customer growth. Reporting to the Head of EMEA Marketing, this person will be responsible for shaping and executing the UKI marketing plan in line with regional … priorities. They will work closely with sales, SDR, customer success, and the wider global marketing organisation to ensure marketing is fully aligned to business goals and accountable for performance. This is not a brand-only or campaign-delivery role. It is a high-ownership regional marketing role for someone ...

sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business … including cultivation of local partnerships and organizational affiliations while actively generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.You will retain your customer base by delivering on the Comcast Credo, ensuring a superior customer experience. You will ...

Description The Role As our Customer Success Manager, you will own the post-sale relationship with FinregE's customers. This is not a support role. You are accountable for retention, expansion, and ensuring every customer extracts measurable value from the platform. You will work closely with … regulated customer base, primarily financial services compliance and regulatory affairs teams, so comfort with the language of regulation, risk, and governance is essential. You will be the bridge between the customer and the product, feeding insight back into the roadmap and advocating internally for what customers need. This ...

Engage with business users, understand problem statement, and agree scope of engagement Interview product owners to understand as-is business processes and then develop customer-driven to-be processes Support the Business by documenting process models and identify opportunities for improvement Ability to map customer experience using tools … like personas, customer journeys etc. Gather and analyse statistical data from the business areas for supporting business case for change Research and analyse best in class industry processes to support digitization & simplification of customer journeys Support the Business in planning and designing digital strategies encouraging customer retention ...

managing process· Coordinate with the Problem manager for Root Cause Analysis (“RCA”) for Sev 1 issues· Be the liaison between the client and customer· Ensure 100% customer retention through customer satisfaction and delight initiatives· Work with product management on lists of enhancements marked under Awaiting … your region.· Work with sales/presales to manage expectations around new or extended business with the clients in the region· Participate in Customer Advisory Group Meetings.· New client onboardingThe Technical Account Manager must have:· Fluent Italian speaker· Experience in FinanceKnowledge of ITSM and ticketing tools such as ServiceNow ...

About the RoleWorking for a high-growth (+25% YOY), sustainable consumer eCommerce scale-up, Customer Retention and Loyalty Marketing Manager will have the opportunity to shape the growth of their loyalty program. You’ll be responsible for creating customer-centric strategies and executing the loyalty program … while optimising personalisation and customer engagement to achieve business growth.Requirements:Proven experience working in Retention, Loyalty or CRM focused role, with experience working on a loyalty program.Familiarity with CDP and ESP tools such as Bloomreach, Treasure Data, Blueconic etc.An analytical growth mindset and able to use analytical ...

next stage of our growth. Scale what’s working. Build what’s next.Sensat is at an important & exciting stage of growth.We already have strong customer traction, a clear enterprise sales motion and around 5m+ in revenue. Our product is solving real problems for some of the world’s largest … about taking what’s working, making it repeatable, and building the foundations for the next stage of growth.You'll bring together Marketing, Sales and Customer Partnerships into one joined-up go-to-market function, ensuring every team is aligned around the customer, not departmental goals. You’ll strengthen ...

scope to shape strategy, influence senior leadership decisions, and build a high-performing function that connects media investment to broader commercial outcomes including customer acquisition, retention and lifetime value. The Company They are a fast-growing consumer business operating within a highly digital, subscription-led model. With … established customer base and a strong focus on customer retention, they combine product innovation with data-driven decision making to drive sustainable growth. Following recent investment, the business is continuing to scale while maintaining an entrepreneurial and collaborative culture. Growth, brand, product and ecommerce teams work ...

Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting … product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.What ...

defined territory of primarily SMB and Mid-Market new and existing Alteryx customers in the UKI region. This hybrid role supports net-new customer acquisition, upsell and cross-sell, and renewals, with a strong focus on expanding the adoption and value of Alteryx solutions.This role works closely with Marketing … Alliances, Channel partners, Sales Engineering, and Customer Success to identify, qualify, and close opportunities while supporting customer retention and growth. Success in this role comes from proactive outreach, value-based selling, strong execution, and the ability to manage multiple opportunities across the sales cycle.Key ResponsibilitiesManage ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … over 100 nationalities, all committed to delivering the future of business spending, together. About the Role We're looking for a Senior Manager of Customer Success to lead our UKI team within the Large and High Growth segment. Joining our Customer Experience department, you will be responsible ...

About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with Miro continuously, resulting in high retention and expansion rates. About … Miro is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with ...

About the Team The Customer Success Management team (CSM) is part of Customer Experience, which also includes Renewals and Support teams. CSM works with our Enterprise-licensed customers to help them collaborate and innovate with the company continuously, resulting in high retention and expansion rates. About … company is looking to hire a Head of CSM for DACH. In this role you will lead and coach a team of highly experienced Customer Success Managers and you will report to the Head of Customer Success EMEA. Next to managing this team, you will work closely with ...

Risk, Operations, and Technology. Lead complex enterprise sales cycles from prospecting through negotiation, procurement, legal review, and contract execution. Conduct consultative discovery to understand customer challenges and position Hawk's AI-supported AML, fraud detection, transaction monitoring, and financial crime solutions to deliver measurable business outcomes. Partner with customers … nurture pipeline through strategic prospecting, executive networking, industry conferences, partner relationships, and targeted outbound campaigns. Collaborate closely with Pre-Sales, Product, Engineering, Marketing, and Customer Success teams to design solutions, execute proof-of-value engagements, and deliver successful customer outcomes. Translate customer feedback and market insights into ...

energy, intentional and experienced executive to become our new VP of Account Management. This is a key leadership position responsible for delivering revenue growth, customer retention, and overall customer satisfaction. The role manages a team in the UK and North America and works in close parallel … coaching, and performance feedback. Revenue Growth: Develop and execute strategies to expand revenue and identify new business opportunities within existing customer accounts. Client Retention: Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention. Account Management Strategy: Develop and implement account management ...

Account ManagerPosition OverviewAs an Account Manager you’ll be identifying new business and growing customer relationships to drive gross profit and long-term account value. The role focuses on identifying new opportunities, positioning Advania’s portfolio of solutions and services and helping customers achieve their business objectives through technology.Salary … solutions and services, including Managed Services, Cloud, Microsoft, Security, Infrastructure, and Workplace solutions.Work closely with pre-sales specialists and solution architects to create compelling customer proposals.Maintain an accurate sales pipeline, CRM records, forecasts, and customer account plans.Stay informed on market trends, emerging technologies, and competitor activity to provide ...

under six months through architecture guidance, best practices, and use-case design Work alongside onboarding managers, FDE/PS teams, or partners during customer onboarding Prioritise and manage a tiered portfolio of enterprise accounts Deliver QBRs, release briefings, and technical roadmaps Drive value realisation against customer ROI targets … Identify expansion and usage signals and communicate them to account teams Protect customer retention across the portfolio Advocate for customers within Product and Engineering through the structured feature-request process Contribute demos, reusable assets, architecture designs, and enablement content Ensure customer interactions reflect Gravitee's values ...

years) plus Bank Holidays This is a fantastic opportunity for a commercially minded B2B marketer with expertise in demand generation, marketing automation and customer lifecycle marketing to join our ambitious organisation. You'll have the chance to play a key role in shaping our future marketing activity, building … your expertise whilst creating marketing programmes that support customer acquisition, retention and long-term business growth. What's more, we'll ensure you are equipped to broaden your experience across product marketing, CRM, automation, customer insight and campaign strategy. This role represents a unique prospect ...

architecture, hybrid cloud operations and technology enabled business transformation. You'll work closely with ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe’s customer facing relationship owner you’ll be primarily focused on understanding and defining business outcomes … customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and securing customer signoff of SOW’s. Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW.Your experience ...

across the US, Europe, and expansion into Asia, we are on a path to realise our vision for the Autonomous Factory. Job Summary The Customer Implementation Lead operates at the intersection of a highly technical product and a demanding, fast-moving semiconductor manufacturing environment, where priorities shift and clear … thinking under pressure is what generates great customer outcomes. Our Customer Leads are working with clients on the smooth rollout and adoption of our software through expert data, communication, project management and collaboration skills, often across more than one customer at a time depending on project stage. ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … governance needed to drive consistent, data-led decision-making and predictable revenue performance. The role owns the commercial technology ecosystem across Marketing, Sales and Customer Success, ensuring data integrity, forecasting accuracy and operational excellence throughout the customer lifecycle. A key responsibility is establishing how revenue retention ...