51 to 75 of 120 Customer Retention Jobs in London

team members. Drive operational improvements or strategic initiatives, such as new tools, training programs, or diversity efforts. Progression to Principal/Partner Track: Demonstrate consistent revenue contribution and client retention to be considered for promotion to Principal or Partner level. Shape firm strategy through participation in leadership meetings, innovation task forces, or cross-functional initiatives. Build and champion More ❯

team members. Drive operational improvements or strategic initiatives, such as new tools, training programs, or diversity efforts. Progression to Principal/Partner Track: Demonstrate consistent revenue contribution and client retention to be considered for promotion to Principal or Partner level. Shape firm strategy through participation in leadership meetings, innovation task forces, or cross-functional initiatives. Build and champion More ❯

team members. Drive operational improvements or strategic initiatives, such as new tools, training programs, or diversity efforts. Progression to Principal/Partner Track: Demonstrate consistent revenue contribution and client retention to be considered for promotion to Principal or Partner level. Shape firm strategy through participation in leadership meetings, innovation task forces, or cross-functional initiatives. Build and champion More ❯

team members. Drive operational improvements or strategic initiatives, such as new tools, training programs, or diversity efforts. Progression to Principal/Partner Track: Demonstrate consistent revenue contribution and client retention to be considered for promotion to Principal or Partner level. Shape firm strategy through participation in leadership meetings, innovation task forces, or cross-functional initiatives. Build and champion More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

and loves turning insights into growth. What You'll Do Drive marketing and sales strategy: Develop and execute go-to-market plans across multiple product lines-covering pricing, promotions, customer acquisition, retention, and distribution channels. Lead performance-based campaigns: Partner with sales and product teams to plan, test, and optimize digital marketing campaigns that drive measurable ROI. … allocation and spend optimization. Brand storytelling & content: Oversee advertising, PR, and web presence-creating engaging content that builds trust and brand authority. Market intelligence: Lead research projects to uncover customer insights, competitive trends, and new growth opportunities. Community & partnerships: Manage sponsorships, promotional collaborations, and targeted campaigns that expand brand visibility. Who You Are A strategic marketer with 4+ years … fintech, or digital-first industries . Comfortable working with analytics tools (Google Analytics, Meta Ads Manager, CRM systems, etc.) and turning data into action. Experienced in digital acquisition, retention marketing, and life cycle campaigns. Collaborative, proactive, and excited by the challenge of scaling products in competitive markets. You must possess excellent communication skills/be eligible to work More ❯

Contract Marketing Data Analyst – Outside IR35 | 3-Month Contract We’re partnering with a well-known consumer brand that’s on a mission to deepen its understanding of customer behaviour and optimise marketing performance. They’re scaling fast and are looking for a Marketing Data Analyst to help the team better understand customer behaviour and optimise acquisition performance … driven environments and partnering directly with marketing leaders to drive commercial impact. The Project: Partner closely with the Marketing and Growth teams to tackle complex commercial challenges that drive customer acquisition and retention Analyse customer and campaign data to uncover actionable insights and growth opportunities Build and maintain Looker dashboards to enable data-led decision-making … Conduct deep dives into channel performance, customer LTV, CAC, and ROAS to guide spend and strategy Work with marketing data sources (CRM, referral, and paid media) to evaluate performance and efficiency What we’re looking for: Strong SQL and Python (or R) skills for hands-on analysis Proven experience supporting Marketing, Growth, or Performance teams in a data-focused More ❯

Contract Marketing Data Analyst – Outside IR35 | 3-Month Contract We’re partnering with a well-known consumer brand that’s on a mission to deepen its understanding of customer behaviour and optimise marketing performance. They’re scaling fast and are looking for a Marketing Data Analyst to help the team better understand customer behaviour and optimise acquisition performance … driven environments and partnering directly with marketing leaders to drive commercial impact. The Project: Partner closely with the Marketing and Growth teams to tackle complex commercial challenges that drive customer acquisition and retention Analyse customer and campaign data to uncover actionable insights and growth opportunities Build and maintain Looker dashboards to enable data-led decision-making … Conduct deep dives into channel performance, customer LTV, CAC, and ROAS to guide spend and strategy Work with marketing data sources (CRM, referral, and paid media) to evaluate performance and efficiency What we’re looking for: Strong SQL and Python (or R) skills for hands-on analysis Proven experience supporting Marketing, Growth, or Performance teams in a data-focused More ❯

role (3 days in the London office, 2 days from home). The successful candidate will be responsible for developing and delivering CRM campaigns end-to-end, ensuring strong customer engagement, retention, and measurable growth. Youll collaborate with senior marketing leaders and cross-functional teams to drive impactful campaigns that make a real difference. Key Responsibilities Manage … and execute CRM campaigns across the full customer lifecycle Build automated workflows, triggered journeys, and segmented campaigns Write and edit engaging email copy that aligns with brand messaging Run A/B and multivariate testing, analysing results to optimise performance Monitor deliverability, list health, and compliance with GDPR and best practices Produce campaign performance reports and dashboards, turning insights … B2B, SaaS, or services environment Strong knowledge of CRM/marketing automation platforms (Customer.io preferred, but Braze, Iterable, HubSpot, Klaviyo etc. also valuable) Proven track record in building automated customer journeys and advanced segmentation Skilled in A/B testing, analytics, and campaign reporting Solid understanding of GDPR and data privacy compliance Excellent communication skills with a keen eye More ❯

hybrid role (3 days in the London office, 2 days from home).The successful candidate will be responsible for developing and delivering CRM campaigns end-to-end, ensuring strong customer engagement, retention, and measurable growth. You’ll collaborate with senior marketing leaders and cross-functional teams to drive impactful campaigns that make a real difference. Key Responsibilities … Manage and execute CRM campaigns across the full customer lifecycle Build automated workflows, triggered journeys, and segmented campaigns Write and edit engaging email copy that aligns with brand messaging Run A/B and multivariate testing, analysing results to optimise performance Monitor deliverability, list health, and compliance with GDPR and best practices Produce campaign performance reports and dashboards, turning … B2B, SaaS, or services environment Strong knowledge of CRM/marketing automation platforms (Customer.io preferred, but Braze, Iterable, HubSpot, Klaviyo etc. also valuable) Proven track record in building automated customer journeys and advanced segmentation Skilled in A/B testing, analytics, and campaign reporting Solid understanding of GDPR and data privacy compliance Excellent communication skills with a keen eye More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with … and deliver business value. Champion agile principles and operational best practices to drive efficient and scalable product delivery. Operational Management Oversee end-to-end product delivery, ensuring initiatives meet customer needs, regulatory requirements, and commercial goals. Translate high-level business objectives into actionable product OKRs and measurable success metrics. Manage backlog prioritisation, sprint planning, and capacity planning across product More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base + bonus - reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients … across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key enterprise clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities … and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental More ❯

within the Sports & Leisure vertical. Youll play a pivotal role in defining how our SaaS products are positioned, how we reach our target markets, and how we drive both customer acquisition and retention. Working closely with the Group Product Marketing Lead, youll create compelling messaging and integrated campaigns that bring our products to life across digital, social, content, events … thrives in a collaborative environment and wants to make an impact across multiple products and brands. What Youll Do Support the ongoing development of product marketing strategy, segmentation, and customer journeys. Create and deliver multi-channel marketing campaigns aligned with our value propositions. Drive customer acquisition and retention through paid media, SEO/SEM, content, and … automation. Oversee sales enablement materials and nurture journeys to optimise funnel performance. Collaborate across teams product, sales, and customer success to ensure consistent messaging. Conduct competitor research to identify opportunities for market growth and differentiation. Manage event marketing activity and coordinate campaign engagement before and after events. Report on analytics and campaign performance, using data to drive continuous improvement. More ❯

the Sports & Leisure vertical. You’ll play a pivotal role in defining how our SaaS products are positioned, how we reach our target markets, and how we drive both customer acquisition and retention. Working closely with the Group Product Marketing Lead, you’ll create compelling messaging and integrated campaigns that bring our products to life — across digital, social, content … in a collaborative environment and wants to make an impact across multiple products and brands. What You’ll Do Support the ongoing development of product marketing strategy, segmentation, and customer journeys. Create and deliver multi-channel marketing campaigns aligned with our value propositions. Drive customer acquisition and retention through paid media, SEO/SEM, content, and … automation. Oversee sales enablement materials and nurture journeys to optimise funnel performance. Collaborate across teams — product, sales, and customer success — to ensure consistent messaging. Conduct competitor research to identify opportunities for market growth and differentiation. Manage event marketing activity and coordinate campaign engagement before and after events. Report on analytics and campaign performance, using data to drive continuous improvement. More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯

have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯