101 to 106 of 106 Incident Management Jobs in London

virtualisation techniques. A proactive, hands‐on approach to solving difficult technical challenges. Desirable Skills (Great to have): Basics of ITIL practices (change/incident management). Experience with messaging middleware (Tibco, Solace, Kafka). Knowledge of programming languages such as Java, Python or Go. Our Technology Stack Includes ...

communication Hands-on experience with: Palo Alto firewalls Aruba and HP switches Infoblox DDI Meraki and Aruba WiFi Aruba ClearPass ITIL experience (change and incident management) Skilled in creating and presenting high- and low-level designs Desirable Experience Panorama SolarWinds Citrix Netscalers Meraki This role may occasionally require ...

Location: London, UK (Hybrid for 3days/week) Position Overview We are looking for a DevOps Engineer – CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure … Jenkins, GitLab, Azure DevOps). Experience with cloud platforms (AWS, Azure, GCP). Process Knowledge Solid understanding of ITIL processes , especially Configuration, Change, and Incident Management. Experience in integrating CMDB with monitoring and discovery tools. Soft Skills Strong analytical and problem-solving skills. Excellent communication and stakeholder management ...

known for its innovative approach to technology. Description RESPONSIBILITIES Platform Ownership & Stability Own the production environment end-to-end: performance, stability, and availability. Lead incident response, coordinate teams during outages, drive root-cause analysis, and implement preventive measures. Approve production releases, ensuring testing adequacy and adherence to change-management … tools, not just configure existing systems. Confident diving into unfamiliar codebases to diagnose issues quickly. Calm under pressure with a structured, methodical approach to incident management. Experienced in leading and developing small technical teams. A strong co RESPONSIBILITIES Platform Ownership & Stability Own the production environment end-to-end: performance ...

Develop and maintain close relationships with merchants, increasing adoption and utilization of Shopify products. Lead discussions with senior merchant leadership on technical strategy and incident management. Deliver real-time support during high-stakes events and manage cross-functional project timelines. Own the technical relationship with strategic clients, advocating … needs, transitioning from reactive to proactive service delivery. Manage on-site engagements, conduct technical health reviews, and support critical launches. Qualifications: Experience in Account Management, Solutions Engineering, or Technical Support, with a background in ecommerce, IT services, sales, consulting, or project management. Proven track record working with commerce customers ...

design reviews , guide architecture decisions, and support engineers in navigating trade-offs around performance, cost, and reliability. Champion operational excellence — strong observability, testing discipline, incident response, and SLO ownership. Collaborate with Product & Design to define technical requirements, prioritise roadmaps, and drive measurable outcomes. Tech Environment You’ll Influence Primary … complex data pipelines and high-throughput systems. Ability to coach engineers across multiple levels while maintaining hands-on architectural and design credibility. Excellent delivery management — simplifying ambiguity, unblocking dependencies, and driving predictable execution. What Success Looks Like Your squad of 4 consistently delivers high-quality software and scalable data ...