101 to 125 of 207 Incident Management Jobs in London

part of the global IT Service Desk leadership team and collaborate closely on global initiatives and projectsServe as the senior regional escalation point for incident management, business-critical system outages, and executive/VIP support requirements across European time zonesSpearhead our IT AI and automation initiatives by integrating … experience8+ years of progressive technical experience in enterprise IT operations, systems engineering, or infrastructure support within a global technology enterprise4+ years of direct people management experience leading distributed, multi-country IT teams across EuropeStrong hands-on technical foundation with macOS, Windows 11, Google Workspace, Microsoft Active Directory/Azure ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

Customer Care Consultant, you will provide technical and functional support to customers using RIB Candy and other RIB software products. Customer Support & Incident Management Assist users with workflow support related to Cost Estimation, Quantity Surveying, Tendering, Project Cost Management, Construction Commercial Processes Respond to customer support enquiries … cases through to resolution while maintaining clear and proactive communication Collaborate with product, development, and support teams to resolve customer challenges efficiently Documentation & Knowledge Management Document software issues, resolutions, and product improvements Create and maintain knowledge base articles and help centre content Contribute to continuous improvement initiatives that enhance ...

that developers produceContinuous Deployment – Skilled in the automation of the deployment of the artefacts produced by the CIOrchestration – Deliver solutions to orchestrate the deployment, management scaling and networking of containersWorkload Automation – Create solutions to automate the scheduling and scaling of application workloadsCloud Management – Skilled in the design, deployment … management of Public or Private Cloud environmentsConfiguration Management – Practice good configuration and source code control of all artefactsHuman skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving – The DevOps engineer is often the first port of call to diagnose ...

level software development Debugging, performance optimisation and troubleshooting Software engineering principles and distributed systems architecture Cloud, Containers & Infrastructure Kubernetes and Docker Container orchestration and management Linux-based production environments AWS, Microsoft Azure or Google Cloud Platform (GCP) Cloud infrastructure engineering High-availability and fault-tolerant architectures Load balancing, scalability … configuration management DevOps, Automation & Reliability Engineering Infrastructure as Code (IaC) Terraform and Ansible CI/CD pipelines and deployment automation Monitoring, alerting and observability Production incident management and root-cause analysis Infrastructure upgrades and platform migrations System reliability, performance and operational efficiency AI & Advanced Engineering Large Language ...

organisation's network security strategy and standards. Produce and maintain high-quality technical documentation, operational procedures, and design artefacts. Support governance, compliance, risk management, and audit requirements, ensuring adherence to organisational and regulatory standards. Mentor and coach engineers, promoting knowledge sharing, technical excellence, and a culture of continuous improvement. … Participate in major incident management and problem resolution activities, providing senior technical leadership when required. Experience/CompetencesEssentialMinimum of 5 years' experience working with Fortinet security products, certifications are desirable. Proven experience designing and operating AWS network security and connectivity services, including: AWS Cloud WANAWS WAFAWS Firewall ManagerAWS ...

platform, collaborate across teams to promote standardization and resiliency, and participate in on-call rotations. You’ll be a key voice in observability, change management, and service scalability, providing guidance during complex technical decisions and high impact events. iManage is experiencing explosive growth in its flagship cloud product. … orchestration, observability, and disaster readiness into our products. Participating in production support and on-call rotations, providing senior-level guidance during critical events. Leading incident management and post-incident retrospectives, and coaching teams in these practices. iM Qualified Because I Have... Experience writing design documents, postmortems ...

mobile devices. Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs. Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies. Incident Management: Log, track, and resolve incidents … service management system, escalating issues to higher-level support when necessary. User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime. Security Compliance: Implement and enforce security policies on end-user devices, including ...

infrastructure initiatives from design through to implementation. Support & Innovation Continuously assess the evolving needs of the business and identify areas for innovation. Ensure rapid incident response and play a key role in the change and incident management process. Contribute to strategic technology decisions with a focus ...

collaborative technology consultancy. Acting as the central hub for support requests, the Service Desk Team Leader will coordinate ticket flow, client updates, escalations and incident handling against SLAs. The Service Desk Team Leader also supports team performance through coaching, reviews, absence management and process improvement, helping maintain responsive … Schedule engineer calls and coordinate support activity as required Frontline Support: Step in to take calls and provide immediate assistance when engineers are unavailable Incident Management: Log, track and coordinate incidents in line with established processes, maintaining communication with relevant parties Reporting and Improvement: Produce reports on ticket ...

role that owns the hard ones: you will lead the investigation of complex platform issues, own escalated cases through to resolution, run incident coordination and post-incident review, and turn root cause into permanent fixes. The problems are challenging but rewarding, and we look forward to hearing from … role requires working in several UK public holidays, with time off in lieu. In this role you’ll be responsible for: Investigation and incident ownership • Leading the investigation of complex platform issues through log analysis, data validation, API and FIX behaviour analysis, and SQL and UNIX based diagnostics. • Owning ...

technical specificationso Test strategy and test designo Performance benchmarkingo Deployment and release planningo Rollback and contingency planningo Cost, effort, and timeline estimationOperational Support & Incident Management Perform system maintenance and production support activities. Investigate incidents, identify root causes, and implement long-term solutions. Participate in on-call support rotations … Strong understanding of software engineering principles, methodologies, and best practices. Technical Skills Java Spring Framework Software Architecture & Design Secure Software Development System Integration SDLC Management Performance Optimisation Production Support & Incident ManagementProfessional Skills Strong analytical and problem-solving capabilities. Excellent verbal and written communication skills. Ability to work effectively ...

strategy, ensuring adherence to security best practices and data privacy standards Allocate development work, conduct code reviews, and oversee smooth deployment and release management across all environments Provide technical leadership, mentorship, and constructive feedback to development team members Act as the primary technical liaison with the Blue Yonder vendor … both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify performance bottlenecks and design ...

strategy, ensuring adherence to security best practices and data privacy standards Allocate development work, conduct code reviews, and oversee smooth deployment and release management across all environments Provide technical leadership, mentorship, and constructive feedback to development team members Act as the primary technical liaison with the Blue Yonder vendor … both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify performance bottlenecks and design ...

contact the recruiter directly. About the job you’re considering Our SAP Packaged Based Solutions Practice team supports and implements SAP Tax and Revenue Management (TRM) solutions to our public sector client, which is the largest implementation of its kind globally. We are a dynamic and fast-moving business … skills and experience Experience delivering and supporting SAP solutions within complex, high-volume environments, with exposure to platforms such as PSCD, Tax and Revenue Management (TRM), IS-U, FI-CA, BRIM, or related industry solutions. A strong consulting background, with the ability to develop trusted client relationships, influence stakeholders ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.IT Service Continuity Management (ITSCM) is to ensure that IT services are available as quickly as possible, when technical disruptions occur and to minimise the impact of incidents … carried out effectively. Alongside this the successful candidate will:· Help our client Technology plan for incidents: Develop and establish effective, standardised processes for incident management, to enable service continuity.· Analyse threats: Identify potential threats like cyberattacks, equipment failures, or human error.· Reduce risk: Develop strategies to reduce ...

Team: Information Security Position overviewThe IT Sec Operations Lead will lead Squarepoint's global security operations capability, covering threat monitoring, detection and response, incident management, forensic readiness, cyber recovery, and vulnerability operations. The role will protect the firm's proprietary research, source code, models, data and trading technology … needs. Work with Technology teams to establish rapid containment actions, secure restoration criteria and cyber-recovery assurance. Provide operational leadership for vulnerability and exposure management, using risk-based prioritisation, service levels and escalation. Define clear security operations metrics and executive reporting, and ensure actions from incidents and exercises ...

recovery testing, penetration testing, and vulnerability remediation. Manage and improve AWS, Amazon EKS, Kubernetes, Terraform, and GitOps environments. Establish platform reliability practices, operational runbooks, incident response procedures, and continuous improvement standards. Manage secure vendor connectivity, including private integrations, mTLS, PKI, certificate lifecycle, identity, and network security . Define … Platform Engineering Lead, Platform Architect, or Senior Platform Engineer with technical leadership responsibilities. Strong knowledge of PKI, mTLS, OAuth 2.0, OIDC, certificate management, and identity integration . Understanding of network security, private connectivity, and edge security . Experience managing production platforms, including production readiness, disaster recovery, incident management ...

planning, refinement, stand-ups, reviews, retrospectives, quarterly planning, Definition of Ready and Done — in a multi-vendor ecosystem and keep improving them. Own release management, testing, deployment and operational readiness frameworks.3. Platform maintenance and tech healthOwn, monitor and improve the maintenance and technical health of the platform: uptime, performance … Core Web Vitals), dependency and version currency, technical debt and cost. Manage platform operations, performance and incident resolution across platforms, and own the incident management process end to end — severity model, on-call, escalation, communication and post-incident reviews. Run a planned maintenance and tech-debt ...

support on a rotational basis;Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex … incidents;Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;Proactively automate common tasks to improve efficiency and increase productivity;Collaborate with internal and external teams to develop strategic solutions;Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge ...

Ensure solutions are scalable, supportable, secure and aligned to operational requirements. Identify dependencies, risks and opportunities for improvement across the technology estate. Restaurant Operations & Incident Management Own the technical stability of restaurant technology environments. Support major incident response and critical service restoration activities. Investigate recurring issues … restaurant technology platforms. Reduce technical debt, unsupported workarounds and unnecessary complexity. Support new restaurant openings, refurbishments and technology refresh programmes. Use operational data and incident trends to identify improvement opportunities. Drive consistency across countries whilst balancing local operational requirements. Supplier & Vendor Management Review supplier performance and technical delivery. ...

Results | Truth Builds TrustIf our mission, values, and purpose align with your own, we would love to hear from you! Your opportunityPolicy Development and Management: Develop and maintain comprehensive cybersecurity policies and procedures. Ensure these policies align with industry standards and regulatory requirements. Assist in the integration of security … practices and control across various technical and non-technical departments, enhancing workflow and operational processes. Risk Management: Conduct regular risk assessments to help identify vulnerabilities and threats. Collaborate and oversee the implementation of risk mitigation strategies. Monitor emerging threats and evolving technologies to continuously refine risk assessment protocols. Ability ...

Ensure infrastructure deployments are consistent, version-controlled, and policy-compliantManage drift detection, environment consistency, and release governanceAzure Core Platform SkillsHands-on engineering across: Subscriptions, Management Groups, RBAC, PolicyVirtual Machines, Storage, Backup, DRAzure Monitor, Log AnalyticsPrivate Endpoints and secure service exposureImplement secure-by-design configurations aligned to enterprise cloud controlsAzure … Microsoft Entra ID (Azure AD) configurations and integrationsImplement RBAC, SSO, and least privilege access modelsAssist with security controls, compliance policies, and remediation activitiesMonitoring, BAU & Incident ManagementSupport business-as-usual (BAU) cloud operations across environmentsMonitor cloud services using Azure Monitor, Log Analytics, and alerting toolsInvestigate incidents, perform root cause analysis ...

concepts into clear business outcomes and influencing strategic technology decisions. Ensure Operational Stability – Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Essential Technical SkillsDeep expertise in Microsoft .NET technologies and C#.Strong proficiency in one or more additional languages such … reusable libraries within a complex enterprise environment. Experience with Microsoft Azure services and cloud-based application development. Strong experience with relational databases and data management technologies, particularly SQL.Deep understanding of software architecture, system design, data structures, and algorithms. Desirable ExperienceExperience of developing front-end applicationsExperience working with data warehouse ...