101 to 125 of 205 Incident Management Jobs in London

critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯

critical success factors All audits of resolved incidents are carried out. All incidents have the latest upto date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯

blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the … and observability stacks. Partner with platform and infrastructure teams to enforce secure device baselines and policies. Build self-healing, zero-trust-aligned architectures for secure device management. Observability & Event Management: Implement real-time observability of endpoint health, risk exposure, and threat posture. Integrate with cybersecurity event and incident management pipelines for early detection and rapid response. Collaborate … with the cyber and incident response teams to streamline investigation and containment. Ensure high-fidelity logging and alerting from all edge device sources. Compliance & Risk Management: Ensure devices meet internal policies and external regulatory standards through automation and audit-readiness. Drive policy enforcement through scalable automation and end-user experience design. Manage the lifecycle of security configuration across More ❯

are met or exceeded; works with the CSM to enhance security team effectiveness and performance. 5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team. 6. Oversees site security systems to ensure safe and compliant operation of the facility. 7. Maintains and troubleshoots on-site security technology. 8. Assists with site equipment inspections … and audit compliance. 9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable. 11. Performs additional tasks assigned by management. 12. Keeps management informed of major accomplishments, issues and concerns. 13. Identifies security shortfalls and offers … means of transportation (public or private). EDUCATION/EXPERIENCE • Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management. • Experience with Microsoft More ❯

are met or exceeded; works with the CSM to enhance security team effectiveness and performance. 5. Conducts recalling audits, prepares, and submits critical and confidential information directly to client management team. 6. Oversees site security systems to ensure safe and compliant operation of the facility. 7. Maintains and troubleshoots on-site security technology. 8. Assists with site equipment inspections … and audit compliance. 9. Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures. 10. Serves as primary point of contact to datacenter management and security personnel when the CSM is unavailable. 11. Performs additional tasks assigned by management. 12. Keeps management informed of major accomplishments, issues and concerns. 13. Identifies security shortfalls and offers … means of transportation (public or private). EDUCATION/EXPERIENCE • Associate degree in relevant field and 4 or more years of related experience in the security industry or business management equivalents, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. • Experience in management. • Experience with Microsoft More ❯

depending on experience Full time: Mon - Fri 09:00-17:00 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with … get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. IT Support Analyst key objectives & responsibilities: Daily management of support tickets Daily Checks Compiling ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver … on SLA’s Advanced skills in troubleshooting and analysis, networking, applications and systems Proactively contacting clients, contractors and stakeholders as a part of incident management Troubleshooting hardware\software issues Management of 3rd party suppliers Escalation of issues to the 2nd line support operatives Analysis and monitoring of site data feeds across various platforms Responding to daily client More ❯

What you'll need Eligibility for UK Security Clearance (SC) is essential. 3+ years of experience in a ServiceNow support or technical delivery role, with a strong focus on incident management and platform maintenance. Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Solid understanding of the ServiceNow platform, with hands More ❯

natural focus sits in protecting an organization's technology infrastructure and data from cyber-attacks. Provide support and expertise during cyber incidents and contribute to the development of cyber incident management and response plans Prepare detailed technical documentation to support with the improvement of a customer’s security estate, acting as a go-to for general advice and … spent Progression Plan - training & mentor programme. Experience 2+ years in Pre-Sales or similar role within an MSP/Reseller organisation. Previous experience being part of or working with incident response teams would be beneficial Good understanding of incident response stages and handling preferred o Knowledge and/or experience using endpoint detection and threat management products More ❯

governance and internal control arrangements operated by Wallester UK. The UK HoORO will also be a subject matter expert at Wallester Group level for DORA/Operational Resilience, BCP, Incident Management and Data Privacy. Work responsibilities Control and Oversight of Outsourced Technology and Operations Ensure that systems and technology platforms used for Wallester UK operations are set up … the 'risk owner' for technology, outsourcing and operations risk, including identifying, assessing and mitigating risks related to these areas. Key risk areas include cybersecurity and operational resilience. Maintain effective incident response and business continuity arrangements in partnership with the Wallester UK CCO, including managing operational incidents in a manner that meets FCA requirements. Ensure all applicable regulatory requirements are … regulatory obligations, particularly ensuring technology, operational activity or expertise from Wallester AS teams can be utilised in a manner that is effectively governed by the Wallester UK Board and management team. Requirements The UK HoORO must have strong technical and operational expertise, with sufficient experience to facilitate effective control and oversight of technical operations both internally and where they More ❯

key duties will include: Triaging and responding to initial cyber security alerts and support tickets Categorising and prioritising threats , identifying false positives, and escalating urgent incidents to the Escalations Management Team Providing remedial actions as per playbooks and escalating where necessary Communicating with internal stakeholders and clients during active incidents Liaising with third-party suppliers as a single point … of contact for incidents Supporting the Cyber Security Team in ongoing threat analysis and security incident management Maintaining a customer-first approach in all ticket management and communication Benefits & Working Hours Working Hours: 7.5 hours/day on a fortnightly shift pattern starting at either 8.30am, 9am or 9.30am Certifications: Exams related to role fully funded by More ❯

and are expanding out into other AWS products such as ECS Fargate . Our IAC is a mix of Serverless framework and Terraform . We use JIRA for project management, Github actions for our CI/CD pipelines and Incident.io for our incident management process. For more detailed information, feel free to ask for our tech radar More ❯

to choose from. Contract Type: Permanent Our Team We're looking for an experienced Problem Manager to join our multi-disciplinary team to provide first class support utilising Problem Management techniques, providing support for VM's IT Systems whilst developing and maintaining operational processes for Problem Management. The role requires the person to ensure compliance with these procedures, recording … resolution for all problems and work towards continual service improvement through trend analysis and active engagement with technical resolver teams. What you'll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups to ensure we minimise the occurrence of repeat incidents. Manage complex problems through resolution, engaging with stakeholders at all levels and … and impact details for unresolved problems to ensure appropriate updates are logged in Service Now and root cause and service availability aspects are adhered within respective business areas. Assist management in the effective tracking of problem items through driving engagement with support and business stakeholders, applying verbal and written contributions where appropriate - Continual Service Improvement to deliver results and More ❯

to choose from. Contract Type: Permanent Our Team We're looking for an experienced Problem Manager to join our multi-disciplinary team to provide first class support utilising Problem Management techniques, providing support for VM’s IT Systems whilst developing and maintaining operational processes for Problem Management. The role requires the person to ensure compliance with these procedures, recording … resolution for all problems and work towards continual service improvement through trend analysis and active engagement with technical resolver teams. What you’ll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups to ensure we minimise the occurrence of repeat incidents. Manage complex problems through resolution, engaging with stakeholders at all levels and … and impact details for unresolved problems to ensure appropriate updates are logged in Service Now and root cause and service availability aspects are adhered within respective business areas. Assist management in the effective tracking of problem items through driving engagement with support and business stakeholders, applying verbal and written contributions where appropriate – Continual Service Improvement to deliver results and More ❯

conferences and meetups. Your Technical Expertise Experience in Operations: You have experience managing production systems, responding to incidents, and implementing best practices. You are familiar with monitoring, logging, and incident management and have hands-on experience with deployment, configuration, and troubleshooting in live production systems. Experience with Messaging Systems: You have experience with distributed systems that use some … and supporting applications deployed on major cloud platforms such as AWS, Azure, or GCP is highly desirable. Advanced Linux Administration Skills: Familiarity with Linux system administration tasks, including package management, service configuration, performance monitoring, and basic scripting, is a significant advantage. Containerization Technologies: Experience with containerization technologies such as Docker and Kubernetes is a plus. More ❯

and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

the treasury and payment partner of choice for insurance. Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA-regulated business providing global claim funds management and payment solutions. Operating one of the largest banking and payment settlement networks in the world, we give our customers direct access to 200 countries and currencies. Through a … maintain a robust, controlled, and auditable environment. Drive automation and increase Straight-Through Processing (STP) rates by reducing manual processes and identifying opportunities for optimization. Produce and present meaningful Management Information (MI) and insights to senior stakeholders and Executives to inform decision-making. Lead and contribute to cross-functional projects aimed at enhancing the customer journey and improving process … scalable processes and risk-controlled environments. 5+ years' experience in a senior operational role within Financial Services, ideally in payments, treasury, settlements, or liquidity. 4+ years of direct people management experience with a track record of building, coaching, and leading high-performing teams. Experience working with senior leadership. Deep understanding of payment processing lifecycles, funding operations, and associated risk More ❯

right here at Sky. What you'll do Lead a team of engineers in designing, developing and maintaining reliable systems that meet customer and business requirements Team and people management, planning and execution, and incident management Develops strategies to improve system reliability Monitor system performance metrics Drives continuous improvement initiatives Align the team to department OKRs, ensure … down complex problems and find practical solutions Experienced in collaborating with stakeholders and communicating effectively" Excel in a fast-paced, constantly changing digital environmen t Techn ical Competency Configuration management ( Ansible , Terraform , Terragrunt ) CI/CD (Jenkins , Concourse , GitHub Actions ) Cloud Platforms (AWS , GCP) Monitoring (Prometheus , gra f ana ) Logging (ELK , Data do g, OpenSearch ) Databases ( noSql - couchbase , Cassandra More ❯

right here at Sky. What you'll do Lead a team of engineers in designing, developing and maintaining reliable systems that meet customer and business requirements Team and people management, planning and execution, and incident management Develops strategies to improve system reliability Monitor system performance metrics Drives continuous improvement initiatives Align the team to department OKRs, ensure … down complex problems and find practical solutions Experienced in collaborating with stakeholders and communicating effectively" Excel in a fast-paced, constantly changing digital environmen t Techn ical Competency Configuration management ( Ansible , Terraform , Terragrunt ) CI/CD (Jenkins , Concourse , GitHub Actions ) Cloud Platforms (AWS , GCP) Monitoring (Prometheus , gra f ana ) Logging (ELK , Data do g, OpenSearch ) Databases ( noSql - couchbase , Cassandra More ❯

Enhance SRE practices across the organization Implement robust observability metrics, logs, and traces using our observability tools Guide the team in building automated, self-healing systems Own and evolve incident response processes, including on-call practices and post-mortem culture Mentor engineers on reliability, operational readiness, and scalable infrastructure best practices Drive Infrastructure as Code (IaC) initiatives using Terraform … using Terraform and knowledge of GitOps workflows Strong background in observability: metrics, visualization, logging, tracing Understanding of automation, CI/CD pipelines, deployment automation, and release strategies Experience with incident management, disaster recovery, root cause analysis, and post-incident reviews Additional Benefits: Hybrid working: 1+ days a week in London office Wellbeing initiatives: coaching, fitness sessions, webinars More ❯

work, you like to build things, or experiment with technology. You will have these key skills • Some exposure to Linux - administering systems and diagnosing problems on the command line. • Incident management using ITIL-like frameworks and tooling (eg: ServiceNow). • A basic understanding of networking fundamentals (eg: TCP/IP, VLANs, routing). You will bring some of … these skills, but more importantly you're interested in learning these things: • Hardware & physical infrastructure. • Data-driven monitoring and observability (Grafana, InfluxDB, Prometheus, Elastic). • Exposure to configuration management (Puppet, Ansible, Terraform). • Some exposure to scripting (Bash, Python). • Supporting CI/CD delivery pipelines (GitLab, GitHub). 25 days of holiday Bonus Pension contribution Private medical, dental More ❯

strategic prioritization. Operational Excellence Own key engineering KPIs including system uptime, velocity, tech debt reduction, and deployment frequency. Drive cloud infrastructure cost-efficiency, system observability, and DevSecOps maturity. Lead incident management and escalation processes with customer sensitivity and transparency. Qualifications: 10+ years in software engineering, including 5+ years in engineering leadership roles. Proven experience building and scaling B2B … execute that vision. Learn more at Our privacy policy can be found here Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Product Management Industries Legal Services Referrals increase your chances of interviewing at Morae by 2x Sign in to set job alerts for Director of Product Engineering roles. Director of Technology & Engineering … England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago London, England, United Kingdom 1 day ago Director, Product Management (AI Search) London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 4 days ago Director of Product - Partnerships & Channel Growth More ❯

Senior Calypso Software Developer - London Our Client is seeking a Senior Calypso Software Developer with 3 to 5 years experience. Calypso V14 as its Collateral Management system and are investigating introducing further business lines like cash management, FX and securities. The Client are looking to build a team of support analyst and analyst developers to provide first line … purpose technical solutions. • Deliver quality code changes according to timescales provided. • Manage service integration and transition from CTB. • Develop and conduct regression and NFR testing • Follow the change and incident management process. ITIL preferred • Act as Second, Third Line RTB escalation • Provide regular updates regarding development progress. • Mentor and support junior members of the team • Maintain an awareness More ❯

ensure robust business continuity plans are in place that are regularly reviewed, updated and tested. Actively plans for foreseeable risks to the operational continuity of the Group. Supports Crisis Management teams in the event of a disaster situation. Delivers high-quality advice to the business in a practical and commercially focused way concerning business continuity planning and any relevant … by contributing in a timely manner to due diligence requests. Develops and provides education and awareness of business continuity planning and instils a culture of preparedness within the organisation. Management and oversight of the mass notification and business continuity software tools. Business Continuity Planning: BIA Reviews: Conduct BIA assessments to identify critical processes, dependencies, and recovery time objectives. Business … Continuity Planning: Develop and maintain robust Business Continuity Plans (BCPs) to confirm and develop incident management procedures, mitigate potential risks and ensure uninterrupted operations across the Group. Scenario Exercising: Plan and execute scenario exercises to evaluate the effectiveness and readiness of the BCPs, identifying areas for improvement. Stakeholder Management: Collaborate with internal and external stakeholders, including senior More ❯

build wealth, whatever your starting point. Job Brief Moneybox is growing rapidly, and our technical teams are no exception. We have more users, more accounts, more client money under management, more features, more code, more data, and more team-members than ever before. We're looking for a Senior Software Engineer to help us handle all of that growth … and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

and advanced analytics, enabling them to accelerate research, optimise trading strategies and generate alpha at unparalleled speed and scale. Our culture is inclusive and highly collaborative, with a flat management structure that empowers our employees to get involved in decision making as we continue to grow and scale. We give all our employees share options so they participate in … CD pipelines. Implementing and automating cybersecurity monitoring and controls. Managing package repositories and security solutions with JFrog SaaS Artifactory and GitHub Advanced Security. Ensuring team ownership, accountability, and proactive management of Cloud infrastructure. You will regularly use tools and technologies including AWS CLI, Python & Boto3, Terraform, GitHub Actions, Docker, Kubernetes, Jenkins, Groovy, JFrog SaaS Artifactory, and GitHub Advanced Security. … a robust DevOps culture and clearly defined responsibilities. Standardising and automating Disaster Recovery across key workloads. Essential Experience (7 years minimum, prioritised): Proven CI/CD pipeline development and management experience (GitHub Actions, Jenkins) Infrastructure-as-Code experience (Terraform) Containerisation and orchestration expertise (Docker, Kubernetes, ECS) Strong hands-on AWS infrastructure experience, including: IAM ECS EC2 AWS Lambda API More ❯