Responsible for the configuration and maintenance of the Group helpdesk ticketing platform (TrackIt!).Management of ticket lifecycles, technician workload balancing and reporting. Key Technical Skills: Advanced knowledge of Microsoft Azure and Microsoft Cloud Security, Storage & Networking. Advanced knowledge of VMWare Virtual Infrastructure & vSphere - implementation and management coupled with Advanced ESXi Server & VMWare Server knowledge/skills. … Advanced knowledge of cloud-based systems for communications, email, collaboration and file sharing i.e. Office 365; including SharePoint, Exchange Online, OneDrive and Microsoft Teams. Significant knowledge in Mobile Device Management and platforms including Microsoft Intune and Endpoint Manager. Significant administrative skills in Microsoft SQL Server to latest version. Advanced knowledge of Microsoft Windows Server Advanced knowledge of Active Directory infrastructure Management and implementation including DHCP and DNS. Advanced knowledge of Microsoft Windows Desktop to latest version (including earlier versions as needed). Advanced knowledge of Windows Server (e.g. 2019/2025). Remote Desktop services and Farms (including design, implementation, and maintenance). Significant knowledge of MicrosoftMore ❯
Responsible for the configuration and maintenance of the Group helpdesk ticketing platform (TrackIt!).Management of ticket lifecycles, technician workload balancing and reporting. Key Technical Skills: Advanced knowledge of Microsoft Azure and Microsoft Cloud Security, Storage & Networking. Advanced knowledge of VMWare Virtual Infrastructure & vSphere - implementation and management coupled with Advanced ESXi Server & VMWare Server knowledge/skills. … Advanced knowledge of cloud-based systems for communications, email, collaboration and file sharing i.e. Office 365; including SharePoint, Exchange Online, OneDrive and Microsoft Teams. Significant knowledge in Mobile Device Management and platforms including Microsoft Intune and Endpoint Manager. Significant administrative skills in Microsoft SQL Server to latest version. Advanced knowledge of Microsoft Windows Server Advanced knowledge of Active Directory infrastructure Management and implementation including DHCP and DNS. Advanced knowledge of Microsoft Windows Desktop to latest version (including earlier versions as needed). Advanced knowledge of Windows Server (e.g. 2019/2025). Remote Desktop services and Farms (including design, implementation, and maintenance). Significant knowledge of MicrosoftMore ❯
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge More ❯
environment. Strong Windows troubleshooting (Windows 10/11, Server 2016–2022). Good grasp of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs). Experience with Microsoft 365 (Exchange, SharePoint, Teams, Azure AD). Comfortable using RMM tools, ticketing systems, and remote desktop software. Excellent communication and time management skills. Based in Northern Ireland. … ROI required). Desirable: Experience with hospitality systems like Opera, Micros, RoomMaster, or Guestline. Knowledge of guest Wi-Fi platforms, VoIP, or CCTV systems. Relevant certifications (CompTIA Network+, Microsoft MCP/MD-102, Cisco CCNA). Background in an ITIL-based support environment. Package Salary: £30,000 – £33,000 DOE Bonuses: On-call and performance bonuses up to More ❯
TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot Advanced Troubleshooting: Expert-level … troubleshooting skills for MicrosoftServer and Desktop Operating Systems Virtualization and Backup: Experience with Hyper-V and/or VMware virtualization environments Knowledge of enterprise backup and recovery solutions Security-Focused: Strong understanding of security best practices and their implementation If you are interested in this position and have prior experience working in an Managed Service Environment then More ❯
TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services: Exchange, SharePoint, Teams, Active Directory, Entra ID, Intune, Autopilot Advanced Troubleshooting: Expert-level … troubleshooting skills for MicrosoftServer and Desktop Operating Systems Virtualization and Backup: Experience with Hyper-V and/or VMware virtualization environments Knowledge of enterprise backup and recovery solutions Security-Focused: Strong understanding of security best practices and their implementation If you are interested in this position and have prior experience working in an Managed Service Environment then More ❯
and maintain technical documentation, support procedures, and knowledge base articles. Monitor application health using tools and custom dashboards. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365). Contribute to service improvement initiatives, including root cause analysis and automation opportunities. Participate in on-call rotations or after-hours incidents during peak retail periods. Work within … travel involved). The Skills: Previous experience supporting over 200+ users in a similar role. Strong technical skills in Windows 10, Apple OS, Azure AD, AD, Group Policies, Microsoft/Office 365, Azure Virtual Desktop, Jamf Cloud, and Intune Autopilot. VOIP system knowledge. Windows imaging and deployment knowledge. Understanding of servers. Cisco Meraki MDM and SDWAN knowledge. Understanding … and participate in broader IT initiatives. Adaptability in fast-paced, high-stakes environments. Proactive approach to identifying system gaps and opportunities for optimization. Technical Skills: Deep knowledge of Microsoft 365, Exchange, Azure AD/Entra ID, FSLogix, image creation, snapshots, Azure storage, and security configurations. Familiarity with macOS, iOS, iPadOS. Jamf Pro or Kandji experience. Basic More ❯
documentation, including low-level designs (LLDs), will be vital in ensuring consistency and knowledge sharing across teams. To be successful in this role, you’ll need experience with: Microsoft Azure (minimum AZ-104 certification preferred) PowerShell scripting and automation Supporting Power Platform tools including Dataverse and Logic Apps Entra ID and Active Directory administration Windows Server, Microsoft SQL Server, Exchange, and VMware Microsoft 365 and Dynamics 365 Business Central Network infrastructure (firewalls, routers, iSCSI SANs) Remote Desktop Services, SCCM, and Intune We’re looking for a self-motivated, technically curious individual with strong communication skills and a drive for continuous improvement. You’ll need to be highly organised, able to work More ❯
Lead is responsible for overseeing the organisation’s IT operations, ensuring the stability, continuity, security, and efficiency of its technology platforms within a global commercial insurance environment. While Microsoft technologies (Microsoft 365, Azure, Exchange Online) form a core part of the infrastructure, the role also encompasses broader enterprise IT systems, multi layered networking, security … first environment, including Azure AD, MFA, Conditional Access, SSO, and Privileged Access Management (PAM). Lead threat monitoring, detection, and response using cloud-native security solutions such as Microsoft Defender, Sentinel, and SIEM platforms. Ensure compliance with cloud security frameworks and regulatory requirements (ISO 27001, NIST, GDPR, SOC2, FCA). Conduct regular security risk assessments, penetration tests, and … network and API security for robust protection across all assets Define, manage and maintain accurate DR and BCP plans for the infrastructure area with biannual tests. Technical Experience Microsoft Azure Infrastructure design and administration, including topology, Azure networking, services, and component knowledge, Microsoft AD (Entra), Server and SQL experience, O365 administration and design Global Software Patching More ❯
purpose. Our passion for technology is matched by our commitment to empowering our employees worldwide. The Opportunity: We are seeking an enthusiastic, personable, and qualified Desktop Support Engineer - Microsoft, Azure, O365 to join our team. In this role, you will provide end-user desktop support to multiple users operating Windows, Exchange, and Office 365 environments. The … Desktop Support Engineer - Microsoft, Azure, O365 will handle desktop support and server administration for client issues, responding to Level 1 and 2 service tickets. You will collaborate with a team and escalate issues as needed, also liaising with third-party vendors for warranty repairs. This role may involve supporting a flagship client or multiple clients in London . … technical issues clearly to non-technical users. Strong prioritization skills with a customer-centric approach. Bachelor's degree in IT or 3+ years of relevant experience. Experience with Microsoft Office 365, Windows Server, Windows 10/11, Active Directory, Outlook, Excel, Word, PowerPoint, SharePoint. Knowledge of VPN setup, email systems, cybersecurity basics like MFA, hardware troubleshooting, file system More ❯
Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding/offboarding, email setup, endpoint … people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10/11, Mac OS, mobile devices (iOS/Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP/IP, VPN, VLANs, SMB, basic routing/switching Endpoint protection … London (e.g. Kent, Surrey, or London) Full UK Driving Licence Right to work in the UK (we cannot offer sponsorship) Desirable (Not essential) Experience working in another MSP Microsoft or CompTIA certifications (AZ-900, MD-102, A+, N+, etc.) Familiarity with security tools and backup systems (e.g. Acronis, Veeam) Previous customer-facing experience in technical support What is More ❯
Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams) Provide user and device management via Active Directory, Azure AD, Intune, and Group Policy Assist with onboarding/offboarding, email setup, endpoint … people Technical Experience – any mix welcome Experience with some or all of the following is ideal: Windows OS 10/11, Mac OS, mobile devices (iOS/Android) Microsoft 365 admin: Exchange Online, Teams, SharePoint Azure AD, Intune (basic management and troubleshooting) DNS, DHCP, TCP/IP, VPN, VLANs, SMB, basic routing/switching Endpoint protection … London (e.g. Kent, Surrey, or London) Full UK Driving Licence Right to work in the UK (we cannot offer sponsorship) Desirable (Not essential) Experience working in another MSP Microsoft or CompTIA certifications (AZ-900, MD-102, A+, N+, etc.) Familiarity with security tools and backup systems (e.g. Acronis, Veeam) Previous customer-facing experience in technical support What is More ❯
London, England, United Kingdom Hybrid / WFH Options
Venquis
of IT support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD, and Exchange. Understanding of networking fundamentals and general IT infrastructure. Excellent interpersonal and customer service skills. Clear and professional written and verbal … communication in English. Experience in the financial services industry. Desirable Degree in IT, Computer Science, or a related field. Industry certifications (e.g., Microsoft, CompTIA). ITIL v3/v4 Foundation certification and/or experience in an ITIL-based environment. Familiarity with ISO27001 security standards and CIS benchmarks. Experience with Freshworks ticketing system. Exposure to tools/technologies More ❯
SME Level) Location: Remote Employment Type: Full-Time Experience Level: Senior/SME (5+ Years) 18 Months contract Up to £70k + benefits 100% remote Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises? We are looking for a Support Engineer - Entra ID SME to join our high-performing … technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions. What You'll Do: Act as a trusted advisor , owning and resolving complex Entra ID-related technical issues. Collaborate with engineering and escalation teams to deliver top-tier … Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more. What You'll Bring: 5+ years in technical support or enterprise identity solutions roles. Deep expertise in Microsoft Entra ID (Azure AD) , Hybrid Identity , SSO , MFA , and ADFS . Strong knowledge of: Azure fundamentals, RBAC, subscriptions B2B/B2C collaboration and federation models Active Directory, DNS, DHCP More ❯
with senior leadership and technical peers in a collaborative, no-silos culture where your ideas and contributions will be taken seriously. The role will involve: • Taking ownership of Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and Intune • Managing both on-prem and cloud-based directory services (Active Directory and Entra ID) • Providing high-quality … key role in incident response, resolution, and documentation Desired Experience • 5+ years’ experience in IT support or infrastructure, preferably in finance or professional services • Expert-level knowledge of Microsoft 365 and related administration • Deep understanding of Active Directory and Azure AD/Entra ID • Strong PowerShell scripting skills for automation and system administration • Proven ability to manage Windows More ❯
with senior leadership and technical peers in a collaborative, no-silos culture where your ideas and contributions will be taken seriously. The role will involve: • Taking ownership of Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and Intune • Managing both on-prem and cloud-based directory services (Active Directory and Entra ID) • Providing high-quality … key role in incident response, resolution, and documentation Desired Experience • 5+ years’ experience in IT support or infrastructure, preferably in finance or professional services • Expert-level knowledge of Microsoft 365 and related administration • Deep understanding of Active Directory and Azure AD/Entra ID • Strong PowerShell scripting skills for automation and system administration • Proven ability to manage Windows More ❯
job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, including PRTG, ExchangeServer, Teams, Azure, M365, IIS, Active Directory, DNS, ADFS, DHCP, SQL Server, Sophos, Rubrix, Forcepoint, Mimecast email filtering & archiving, AVD and Endpoint Manager Mobile Device Management, WAN and collaboration … Knowledge of PC deployment and management tools in an enterprise environment (e.g. domain user account management, Active Directory, GPOs, networked printing, software packaging, # build, auto pilot) Knowledge Microsoft certification or other IT qualifications or apprenticeship Experience of using End Point Manager; Mobile Device Management & Apple device management Experience of Azure Virtual Desktop Experience of Mimecast Experience of More ❯
data protection laws and GDPR. Cyber Security: must have general knowledge of cyber security principles and best practices, including secure system design and AI security implications. Cloud Services: Microsoft 365: configuring Microsoft 365 services like Exchange Online, SharePoint Online, OneDrive, and Power Platform. Identity Management: knowledge of Microsoft Entra and Active Directory … knowledge of VMware vSphere and Azure VMs, including creating and managing virtual environments. Scripting: experience with PowerShell and Python for automation and system management. Power Platform: experience with Microsoft Power Platform tools. AI Platforms: experience with AI/LLM technology, including Copilot and Agentic AI. About you Ideally, you will also demonstrate: 2-4 years' of experience in More ❯
devicesecurityincludingremote accesstechnologies. To be a car driver and have access to a car during office hours and willing to drive between locations. Essential technical skills: WindowsServer2016/2019 Office365andtheMSOfficeSuite MicrosoftExchange,Teams,OneDrive,SharePoint ActiveDirectory GroupPolicy,DNS,DHCP DesktopDeploymentServices Networking(Switching/VLANs/Routing/Firewalls-CiscoandHPpreferable) EmailandWebFilteringSystems ManagedAntivirus EnterpriseWirelessadministration PrinterManagement Person specification: Previous experience in a similar role with More ❯
reasonable duties as required by the business Skills/Experience: Essential Active directory Systems & Tools: MicrosoftExchange, Windows Server (2019+), SharePoint (On-Premise), SQL Server, Microsoft Certificate Authority & Patch Management tools (e.g. ManageEngine Patch Manager) Infrastructure Management: Ideally VMWare Network & Security: LAN, WAN, VPN, DNS and network routing Ticketing system use Understanding of SLAs … Desirable VMware Cloud Foundation VDI Environment Administration, Horizon preferred NSX Management Firewall administration, Fortinet preferred Linux OS preferably Ubuntu Microsoft Intune Microsoft EntraID Cloud Platforms: Microsoft Azure (Azure AD, IaaS, PaaS, Azure DevOps), Amazon AWS Understanding of Cyber Essentials + Qualities Team player who is driven and motivated Ability to work on own initiative … years' service 5 days additional holiday purchase available Private medical insurance Heath cashback plan with Healthshield Pension scheme Life cover 4 x salary Season ticket loan Salary exchange benefits (ride2work, pension) Subsidised gym membership Employee referral scheme Role will be subject to an employment screening process and will require security clearance. Tagged as: hybrid, microsoft product More ❯
as requested. Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS. Evaluate client's operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring … to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and … maintenance and end user technical support experience. Financial services industry and MSP experience preferred. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM, Azure and Microsoft Office Suite Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN More ❯
complex technical issues and incidents Be proficient with customer facing interactions and operating in a project delivery or consultancy environment or similar Technical Requirements Practical working experience with Microsoft Azure Cloud, Windows Server, Active Directory and ExchangeServer Specialisation of at least 3 of these technical areas: AKS,M365 (InTune), WAF (Web Application Firewall), Storage or … coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees … years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We're also an award-winning employer reflecting how employees are at the heart of Version 1. We've been awarded: Innovation Partner More ❯
premier partners with industry leaders like Virtual Cabinet. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Supporting Microsoft environments across Windows Server, AD, RDS, Exchange & Hyper-V Handling a wide range of support queries (1st-3rd line) via phone, email, and ticketing Troubleshooting complex network More ❯
deployment. Configuring Cisco/Juniper switches. VMWare vSphere administration Excellent customer facing skills. Basic knowledge of some 3rd line support systems: Veeam back-up, SQL Server, IIS Server, Exchange, PowerShell, SharePoint, IIS Ability to work to strict guidelines and have a high attention to detail Ability to organise, prioritise and schedule work to meet deadlines. Excellent oral and More ❯
deployment. Configuring Cisco/Juniper switches. VMWare vSphere administration Excellent customer facing skills. Basic knowledge of some 3rd line support systems: Veeam back-up, SQL Server, IIS Server, Exchange, PowerShell, SharePoint, IIS Ability to work to strict guidelines and have a high attention to detail Ability to organise, prioritise and schedule work to meet deadlines. Excellent oral and More ❯