customer service and follow up to confirm issue resolution Qualification/Requirements Excellent verbal and written communication skills Strong IT troubleshooting knowledge, both hardware and software Familiarity with Microsoft365, Jira, and Azure Active Directory Attention to detail and ability to manage multiple priorities Experience working within cross-functional teams High adaptability to dynamic and fast-paced environments Previous More ❯
years' experience in a cyber security role, infrastructure, or advanced third-line support. Strong knowledge of security frameworks and standards such as ISO 27001 and GDPR. Expertise in Microsoft365, SharePoint, Azure architecture, security, and Entra. Proficiency in security tools and technologies, including firewalls, identity management, and layered security stacks. Experience in incident response and forensic analysis. Excellent problem More ❯
of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 More ❯
Senior Technical Support Analyst (Microsoft365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technical support to clients, specialising in Microsoft365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory, Azure … AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft365 - advanced knowledge of Exchange Online More ❯
existing Dynamics-based systems, drive user-driven enhancements, and contribute to the development of new systems. Collaboration will be key, working closely with IT Architecture, Platform Services, SharePoint/M365, and security teams. Responsibilities Bringing your expertise in Dynamics 365 services, your core responsibilities will include: Designing, implementing, and supporting Power Pages and Power Apps applications and sites. Providing More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
Architecture approach Strong technical skills in defining systems and technology solution architecture using Microsoft Azure, Microsoft .NET and Microsoft enterprise platforms and technologies such as Microsoft Entra ID and M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong More ❯
and CI/CD. Experience developing and deploying Microsoft Teams Apps Experience with Azure DevOps (or similar tools) for CI/CD and backlog/progress tracking Broader Microsoft365 tools (Teams, SharePoint, Power BI). Experience integrating Power Apps solutions with APIs or third-party solutions Knowledge of Azure PaaS, APIs, and integration services. Development experience (.NET, C# More ❯
implementation and modification. The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products. As IT Engineer you will: Have previous experience working for a More ❯
L2/L3) Act as a senior escalation point for complex support queries across infrastructure, networking, cloud, security, and VoIP. Support and troubleshoot technologies such as Windows Server, Azure, O365, SonicWall, 3CX, VMware/Hyper-V. Contribute to internal documentation and process automation for repeatable tasks and support functions. CRM Systems Ownership & Development Lead the implementation or overhaul of Salesforce More ❯
or procedures, and check own work Comfortable working independently and with others Beneficial Experience supporting Active Directory Support of MicrosoftOffice 2016, Visio, Windows 10 Experience with Office365 Support of Android and iPhone phones, Android and iPad tablets, and Macs Experience with automated build and deployment tools Knowledge of Windows Server 2008 and 2012 Ability to More ❯
down technical terms - Excellent troubleshooting, analytical and problem solving skills - Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, MicrosoftOffice and Microsoft365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. - Posses an understanding of RMM, backup and networking principles - Basic hardware knowledge In return, they are offering up to More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
down technical terms - Excellent troubleshooting, analytical and problem solving skills - Exposure/troubleshooting experience with some of the following technologies: Windows 10 and 11, MicrosoftOffice and Microsoft365 products (including Exchange Online, SharePoint, Teams and OneDrive), mobile devices. - Posses an understanding of RMM, backup and networking principles - Basic hardware knowledge In return, they are offering up to More ❯
Directory, ticketing systems, and remote support tools. Strong communication and problem-solving skills. Experience supporting Windows and macOS environments. Knowledge of networking Knowledge of cloud-based tools like Microsoft365 or Google Workspace. Comfortable working independently and managing multiple tasks. Desirable Qualifications IT certifications such as CompTIA A+, Microsoft Fundamentals, or similar. Additional Requirements Candidates must be willing to More ❯
Contribute to the smooth daily running of the office environment. What We’re Looking For: Solid understanding of Windows 11 configuration and security best practices. Experience with Microsoft365 apps and services (Teams, Exchange Online, SharePoint, OneDrive). Exposure to Intune, Defender, Autopilot, and Apple Business Manager (desirable). Knowledge of UCaaS/SaaS voice solutions (Vonage experience More ❯
Contribute to the smooth daily running of the office environment. What We’re Looking For: Solid understanding of Windows 11 configuration and security best practices. Experience with Microsoft365 apps and services (Teams, Exchange Online, SharePoint, OneDrive). Exposure to Intune, Defender, Autopilot, and Apple Business Manager (desirable). Knowledge of UCaaS/SaaS voice solutions (Vonage experience More ❯
Respect confidentiality of customer information and promote adherence to security policies. Maintain accurate records of IT assets Skills required Essential: experience with Windows 10, Windows 11, MicrosoftOffice, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics. Ideal: Software packaging, OS deployment (SCCM) and PowerShell. Company overview Our client is a leading specialist in More ❯
Architecture approach Strong technical skills in defining systems and technology solution architecture using Microsoft Azure, Microsoft .NET and Microsoft enterprise platforms and technologies such as Microsoft Entra ID and M365 Services (SharePoint, Teams, Exchange Online). Strong technical skills in defining and systems and technology solution architecture using Salesforce technologies (e.g. Salesforce Lightning PaaS for application development) and ServiceNow Strong More ❯
systems. Basic administration in Active Directory and telephone systems. Deliver training on standard desktop applications. Maintain accurate records of calls, users, and equipment. Experience with : Office 2019, Office365, Zoom, Webex, Teams. Remote access systems like Duo, Citrix, and VPN. Cloud solutions, Apple devices, VMware/Intune MDM. Additional tasks : Participate in project work and maintenance shutdowns. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Ryder Reid Legal
systems. Basic administration in Active Directory and telephone systems. Deliver training on standard desktop applications. Maintain accurate records of calls, users, and equipment. Experience with : Office 2019, Office365, Zoom, Webex, Teams. Remote access systems like Duo, Citrix, and VPN. Cloud solutions, Apple devices, VMware/Intune MDM. Additional tasks : Participate in project work and maintenance shutdowns. More ❯
experience managing and developing a technology infrastructure for a similar organization Extensive experience of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology More ❯
experience managing and developing a technology infrastructure for a similar organization Extensive experience of technology procurement and supplier management Good understanding of technologies relevant to the organisation, particularly Microsoft365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology More ❯
incident and problem management, using ITSM tools. Understanding of network concepts such as IP addressing, DNS, DHCP. Experience with device management tools like JAMF, Intune, SCCM. Proficiency with Microsoft365 suite. Experience supporting large event platforms like GoTo Webinar, Teams Live Event. Additional Information At Experian, we celebrate individuality and foster a culture of diversity, equity, and inclusion. Our More ❯
firm. You must be available immediately for this role.Key Responsibilities* Provide 1st and 2nd line IT support across desktop systems, mobile devices, and AV equipment.* Support and troubleshoot Office365, iManage, Intapp, Litera tools, Adobe Acrobat, and other key legal applications.* Deliver user training and onboarding on standard desktop systems.* Assist with Active Directory admin, Cisco phones, and More ❯
are looking for Proven experience managing a high performing service desk or IT support team, ideally in Higher Education or a comparable environment. Strong knowledge of Microsoft technologies (Windows, Office365, Teams, Intune, SharePoint etc). ITIL V4 certification desirable, framework knowledge is essential. Demonstrable commitment to customer service excellence and continuous improvement. Experience with service desk tools (Halo preferred) Excellent More ❯
infrastructure, and trading environments in regulated sectors. Hands-on expertise with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal More ❯