Head of Customer Success
- Location
- Greater London, England, United Kingdom
Lead and two Customer Success Executives, with further support from our Principal Clinical Practice Specialist. The team takes every practice from contract signature through onboarding, then into a structured account review lifecycle. You will set the standards for that lifecycle, coach the team to deliver it, and personally lead … senior relationships with practice partners, PCN clinical directors and federation leads, and identify expansion opportunities for the Commercial team. Customer lifecycle and operations: Oversee onboarding (with practices live within one month of contract) and the account review lifecycle that follows. At-risk accounts: Own every practice rated ...