1 to 25 of 236 Service Delivery Jobs in London

Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start Date: ASAP … Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery ...

find out more about this in ourHead of Cyber Security service delivery and Advisory page is loaded## Head of Cyber Security service delivery and Advisorylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR-0021793The Apex Group was established in Bermuda … world’s largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation ...

Cyber Security Service Delivery Manager Location: London (flexible working) Salary: £60,000 – £75,000 + benefits We are seeking a Service Delivery Manager to support a key customer within a managed security services environment. This role sits within a dedicated delivery team responsible for both … ongoing service operations and the roll out of cyber security projects You will take ownership of service delivery activities, ensuring that services are delivered to a high standard, meet customer expectations, and continue to improve over time. The position offers the opportunity to join an established environment ...

Head of Operations & Service Delivery Location: Remote, with regular travel to client sites and field teamsSalary: £75,000 – £85,000 Bonus: Up to 30% based on personal and team performance Remote working with regular travel Senior leadership opportunity within a growing organisation Competitive benefits package Opportunity to play … role in a scaling business We are recruiting on behalf of a fast-growing, technology-led organisation seeking an experienced Head of Operations & Service Delivery to lead and evolve its operational and technical service functions. The Role - Head of Operations & Service Delivery This ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager … Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. ...

Enterprise Service Manager/Business Analyst - Service Now - HR - 100k You must have experience of implementing ServiceNow to be considered. Please only apply if you have experience of implementing ServiceNow The Client Based in London my client are a prestigious professional services organisation boasting a workplace with cutting … times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow ...

Competitive (including bonus) Job Description The Customer Relationship Manager (CRM) acts as the primary interface. The role is responsible for managing client relationships, ensuring service satisfaction and aligning Infosys service delivery with strategic, operational and governance expectations. The CRM operates within a complex multi‐stakeholder environment involving … Central Team, organisations and internal Infosys delivery functions, ensuring that service outcomes support the ESR programme’s objective of delivering an integrated HR and Payroll service. Key Responsibilities Client Relationship Management Act as the primary point of contact for ESR Central Team stakeholders Build and maintain strong, trusted ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role … will act as a key operational liaison between internal stakeholders, global service desk providers, and third-party vendors to ensure high-quality service delivery aligned to business expectations and operational standards. The successful candidate will play a central role in driving continual service improvement, managing operational ...

Service Management Coordinator (Service Delivery) Location: central London (Hybrid, 2 days onsite) Rate: £183 per day (Umbrella) Duration: 6 months Overview We're seeking a proactive and detail-driven Service Management Coordinator to join a busy and collaborative technology environment in London. This role sits … heart of service delivery, acting as a key link between internal stakeholders, global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast ...

managed services provider entering its next phase of investment Direct exposure to board-level leadership, with a clear progression path to COO/Managing Delivery Lead a full-service delivery organisation spanning service desk, projects, technical delivery and customer success Own and transform operational performance … through AI, automation, and data-led service intelligence Join a performance-driven, accountable environment focused on measurable outcomes, not maintenance The Role This is a high-impact leadership opportunity for an experienced MSP operations leader to take full ownership of service delivery performance. You will lead transformation ...

looking for the right role for you? Then look no further Service Delivery Manager Salary £42,249 - £58,093 per annum (plus benefits) Hours 40 hours per week Location & Postcode Havering, RM12 5BF As a Service Delivery Manager at FCC Environment, you will be responsible … management of waste and recycling collection services, ensuring safe, efficient, and high-quality service delivery in line with contract requirements. You will lead operational teams, manage resources effectively, and ensure all objectives and KPIs are met. This vacancy is for a full-time position, working 5 days ...

highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients receive consistently … high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll collaborate closely ...

build a better working world. Position Summary We are looking for a Product Consultant to help shape the future of Talent/HR Service Delivery at EY. This is a high-impact role at the centre of our transformation agenda - driving innovation through AI, automation, and user experience … more efficient Talent solutions at scale. You will work across a global ecosystem to translate strategy into tangible outcomes that improve both business performance, service delivery, and employee experiences. What will you do for Talent/HR Service Delivery Lead the design and deployment of Talent ...

client, an engineering consultancy working across sectors, is currently seeking a proactive and experienced IT Service Delivery Manager to join their team. This permanent role offers a blend of office-based work (three days per week) with occasional travel, focusing on overseeing the performance, governance, and continuous improvement … services. Key Responsibilities: Service & Supplier Management Manage relationships with external MSPs and IT suppliers Monitor and drive performance against SLAs and KPIs Lead regular service reviews and ensure alignment with business objectives Helpdesk & Service Operations Oversee IT helpdesk operations, ensuring effective incident resolution Track performance, escalations ...

Service Delivery Consultant (SC Cleared) Full Time | Hybrid (1 day per week) | London Job Summary Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment … successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal ...

Operational Readiness & Service Transition Manager London (Hybrid) Full-Time | Permanent Own the transition from delivery to operational excellence At Maintel, successful service delivery doesn't end at implementation—it begins when customers go live. We're looking for an experienced Operational Readiness & Service Transition Manager … lead our Operational Readiness function and ensure every new or changed service is fully prepared for live operation, support and long-term success. This is a pivotal leadership role sitting at the intersection of Project Delivery, Operations, Service Management and Customer Lifecycle Management. You'll be responsible ...

Network Services Location: Hybrid London – 2–3 days office Type: Full-Time, Permanent Salary: £80,000 – £110,000 (DOE) Company A leading technology service provider, delivering cutting-edge solutions and services in a multi-vendor environment. Fully embracing AI, intelligent automation, and emerging managed service capabilities, this company … improvement of network services across a complex enterprise customer base. You will also be expected to stay closely aligned with emerging AI-driven managed service capabilities and next-generation network service models, ensuring the function remains ahead of industry change. You’ll be responsible for ensuring services ...

Operational Readiness Specialist (Design & Transition) 📍 London (Hybrid) 📅 Full-Time | Permanent Be the reason every service goes live successfully At Maintel, delivering exceptional customer experiences starts long before a service goes live. We're looking for a highly organised and detail-oriented Operational Readiness Specialist to join our Design … This is a critical role responsible for ensuring new and changed managed services are fully prepared for operational support, enabling seamless transitions from project delivery into live service. You'll work at the heart of our service transition process, collaborating with Project Delivery, Customer Operations, Technology Operations ...

looking for a Service Delivery Manager for a client based in Central London This Service Delivery Manager role is focused on managing external Managed Service Providers (MSPs) and overseeing IT support, infrastructure, and digital services across the business. The position plays a key role … maintaining IT governance/documentation Supporting cybersecurity compliance including Cyber Essentials and ISO 27001 principles The ideal candidate will have strong experience in IT service delivery, supplier management, Microsoft cloud technologies, infrastructure support, and security governance. Experience with automation, PowerShell scripting, disaster recovery, and business continuity is also ...

brightest people—those who understand what it takes to deliver top-quality solutions for our clients. We are seeking an experienced IT Infrastructure & Service Operations Director to lead and evolve our global infrastructure and service operations function. Operating across the US, UK, South Africa, India, and Australia … legal landscape. This role will be responsible for driving operational excellence across infrastructure, data centre operations, end-user computing, and 24/7 service delivery while ensuring technology services remain resilient, secure, scalable, and aligned with business objectives. The successful candidate will combine strategic leadership with deep technical ...

Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role … best practice. The role will have line management responsibilities. Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors ...

Role: Service and Operations Manager Location: London Salary: £45,000 - £60,000 per annum Setup: Full-time | 5 days on-site About the Role An established and growing Managed Services provider is seeking an experienced Service and Operations Manager to lead the operational delivery of its Managed … Print Services division. This role sits at the centre of service delivery, operational control and commercial performance. You will be responsible for leading service desk and engineering teams, ensuring operational efficiency, maintaining strong governance around stock and procurement, and driving service performance across a portfolio ...

Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit. The role ...

senior IT leader who enjoys combining strategic direction with operational accountability? Do you want a role where you can make a visible difference to service quality, cyber security maturity and digital experience across a large, diverse organisation at an important moment in its development? If so, this … together IT Support and IT Infrastructure into a single, coordinated function, providing senior operational leadership across all College sites. You will be accountable for service performance, cyber security, disaster recovery and operational resilience, owning end-to-end service delivery and ensuring that every member of staff ...

Service Design Architect (SC & DV-Eligible) - Secure Digital Services Defence & National Security Permanent | Remote (UK-based) Salary: up to £85,000 + benefits Shape secure digital services that actually get used This organisation delivers advanced, secure systems into some of the UK's most complex and mission-critical defence … national security environments. As demand grows for assurance-led, user-centred digital services, we're looking for a Service Design Architect (SC & DV-Eligible) to ensure technical innovation translates into usable, scalable, real-world outcomes. This is a senior, influential role sitting at the intersection of service design ...