101 to 125 of 236 Service Delivery Jobs in London

Software project management would be highly beneficial. Responsibilities Definition and management of project initiation tasks such as project mandate, resource planning, kick off meetings, delivery planning, communication plans etc Working with the Service Delivery Manager to ensure support agreements are met and service standards … resource allocation, dependencies, budgets, costs, and quality of deliverables Line management where appropriate of Business Analysts, setting objectives and reviewing performance Compliance with project delivery governance e.g. change management, risk & issue management, financial reporting and status reporting Leading key stakeholder interactions, for example steering group meetings Working daily with ...

deliver operational excellence and drive innovation across enterprise systems. You’ll lead high-performing teams, collaborate with senior stakeholders, and ensure seamless IT service delivery across applications, infrastructure, and user support. Role & Responsibilities: Entrata Application Service Management Build and lead a dedicated team to support the Entrata … teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss this opportunity ...

their growing Employee Experience and HR function. Acting as the voice of the business and end users, you'll shape requirements and support the delivery of ServiceNow HRSD (HR Service Delivery) solutions, ensuring the right value is delivered at the right time. This role is perfect … management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams, and technical delivery teams. You'll lead requirements gathering, process mapping (current and future state), and workshop facilitation, and support delivery teams by translating needs into ...

services provider that supports some of the most demanding and prestigious organisations within the financial sector. Their reputation has been built on delivering exceptional service, technical excellence and building long-term trusted partnerships with clients. As a 1st Line Systems Engineer , you'll be the first point of contact … users ranging from front-office traders and investment professionals through to senior executives. This is far more than a traditional service desk role. You'll gain exposure to enterprise infrastructure, work alongside experienced engineers and be given a clear pathway into 2nd Line, Infrastructure, Projects, Service Delivery ...

Digital & AI Transformation Director is accountable for rewiring how Environmental Services delivers value to clients by embedding digital, data, and AI capabilities into core delivery workflows, decision‐making, and operating rhythms. This role is about changing how work gets done to make better decisions, reduce risk, improve quality … outcomes, and scale what works across Environmental Services. Role accountabilities Set the Digital & AI direction for the Service Line Create an Environmental Services specific Digital & AI strategy in the context of our 3yr-out vision and strategy of the Environmental Services, and the strategic priorities of Industries & Sectors. Define ...

some 2nd line escalations. To be considered for this role, It's ideal that you have: A degree or qualification within technology Prior customer service experience is paramount Ideal but not required law firm or professional service experience Duties and Responsibilities Provide 1st level Service Desk support … validation, and AV or remote hardware setups. Stay current with technology updates, tools, and support best practices. Participate in team initiatives aimed at improving service quality, efficiency, and user experience. Provide guidance and knowledge-sharing support to other Service Delivery team members. Work weekends, holidays, and overtime ...

Install, relocate, and decommission IT hardware and structured cabling in line with data centre standards Update technical documentation, inventories, and asset records accurately Complete service requests within agreed service levels (SLAs) Follow all health & safety, security, and quality procedures at all times Support the day-to-day operation … similar critical environment Experience with hardware installations, decommissioning, patching, and structured cabling Understanding of IT infrastructure technologies and networking fundamentals Experience using ticketing or service management systems Strong attention to detail with a proactive approach to work Able to work independently and as part of a team Comfortable working ...

Help Desk modules to support a major Oracle HCM transformation. You'll act as a functional expert, configuring and optimising HR processes across service request management, knowledge management, and employee service delivery. The ideal candidate will have hands‐on experience in both Core HR and HR Help Desk … with a strong understanding of how to design and improve HR service workflows. Key Responsibilities Configure and deliver Core HR and HR Help Desk modules within Oracle Fusion Cloud HCM. Design and implement Service Request Management workflows, including creation, assignment, escalation, and resolution. Manage and optimise Knowledge Authoring ...

Support Engineer (Service Desk & Server Support) Hands-on IT Support Engineer to take ownership of both Service Desk operations and core Microsoft infrastructure. This is a broad, high-impact role where you’ll be the go-to person for end-user support while also contributing to the stability … improvement of the wider IT environment. What you’ll be doing Managing and supporting day-to-day Service Desk activity, ensuring high levels of user satisfaction Administering and maintaining Windows Server environments Supporting and managing Microsoft 365 services Working within an ITIL framework to improve processes and service ...

technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function. What you’ll do Lead and mentor a team of 3rd Line Engineers … support teams Manage and resolve complex 3rd Line support tickets Support infrastructure environments across Microsoft technologies, networking, and cloud services Drive continuous improvement across service delivery and support processes You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels ...

works closely with portfolio managers, traders, risk teams, operations teams, and technology partners to gather requirements, investigate issues, improve processes, and deliver high-quality service and platform support. Key Responsibilities Support day-to-day client servicing and operational activities related to the Aladdin platform. Analyze business requirements and translate … system enhancements, upgrades, and change requests. Provide training and guidance to users on Aladdin workflows, tools, and best practices. Prepare management reports, service updates, KPI tracking, and client-facing materials where needed. Liaise with technology, data, and vendor teams to support interfaces, feeds, and system integrations. Ensure activities ...

Title: Apprentice Network Engineer & Field Delivery Apprenticeship Course: Level 6 Applied Digital Technology Solutions Degree Apprenticeship Duration: 36 – 48 months Location: Field based + Regional Travel - London/Midlands Working Hours: 37.5 hours Salary: £22,000 - £24,000 Eligibility Criteria: Individuals must have a valid and eligible residency status … toward a bachelor’s degree in digital & technology Solutions/Network Engineering, combining academic learning with hands-on technical delivery. Key Responsibilities Engineering & Technical Delivery Support installation, testing and commissioning of telecom infrastructure. Assist with fault finding and structured diagnostics. Participate in network upgrades and optimisation projects. Work across ...

environment attracts a seasoned professional who wants to be part of the best of breed. The Legal Technology Advisor (LTA) is an ambitious, analytical delivery specialist, passionate about digital transformationincluding the practical use of Artificial Intelligencewho operates at the intersection of law and technology across One Europe. Embedded within … front-line insights from across One Europe to Product Management and Legal Technology Advisory leadership, helping to shape the firms innovation pipeline. Key responsibilities Delivery and Collaboration Act as the first point of contact for matter teams within the assigned GBU seeking technology-enabled solutions; assess requirements, define scope ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

reporting frameworks. Integrate risk, dependencies and change into programme‐level schedules. Conduct scenario modelling and schedule assurance reviews. Provide executive‐level reporting and delivery confidence to senior stakeholders. Strong defence project planning background within complex, regulated environments. Proven experience leading Integrated Master Schedules at programme level. Comfortable challenging assumptions … Responsibilities include: Transforming the Digital Operating Environment. Developing and rolling out digital and technology standards. Supporting the £325m digital connectivity programme. Managing performance and service delivery with DDT operational teams. Location: Various (not specified) Clinical Safety Officer – Digital Screening Programme (LA International) Clinically registered professional with ...

JavaScript and Python - ticket routing, billing triggers, licence lifecycle, CRM sequences, alert-to-action logic. Build and maintain Azure middleware (Logic Apps, API Management, Service Bus) as IaC via Terraform through a CI/CD pipeline. Iterate the acquisition onboarding playbook. What we're looking for * 5+ years hands … Azure Integration Services * M&A, high-growth or multi-entity MSP environments * MSP sector background - PSA/RMM/CRM workflows, billing and service delivery * AI-assisted development (Copilot, Cursor or similar) * Agile delivery, DevOps and CI/CD pipeline experience Why this role A rare chance ...

performance, troubleshoot issues, and implement fixes to minimise downtime. Support system upgrades, migrations and configurations to ensure technology remains fit for purpose. Technical Support & Service Delivery (25%) Provide first and second-line IT support for the site employees, resolving hardware, software, and network issues. Act as an escalation … assets, systems and user requests. Ensure IT documentation, procedures and manuals are kept up to date. Act as primary contact for IT vendors, monitoring service quality and resolving issues. Project Co-Ordination (5%) Support planning and execution of IT projects, ensuring deliverables are met on time and within scope. ...

defined back-office function based on leading practices and KPMG’s six-layer Target Operating Model. The target operating model comprises of service delivery model, people, process, technology, data & insight and governance & controls. This solution combines the breadth and scale of KPMG’s leading practice, capabilities and insight … implementing in a cloud environment and understanding the impacts of implementing and operating on the cloud versus on premise. • Understanding of an Workday Finance delivery lifecycle using Workday’s methodology or equivalent delivery method. • Experience in planning and estimating Workday Finance programmes. • An appreciation of the influence ...

manage competing priorities in a fast-moving, high-availability environment. You will collaborate closely with technical teams across the business to ensure reliable service delivery, operational continuity, and continuous improvement of systems and processes. For this role you must currently live or have available accommodation in Gibraltar. … Support Engineers Key Responsibilities Provide hands-on support across end-user computing, applications, and core IT infrastructure, ensuring consistent service availability. Manage user lifecycle activities including onboarding, offboarding, access provisioning, and device setup for Windows and macOS environments. Support and maintain desktop estates, including hardware deployment, secure imaging, patching ...

manage competing priorities in a fast-moving, high-availability environment. You will collaborate closely with technical teams across the business to ensure reliable service delivery, operational continuity, and continuous improvement of systems and processes. For this role you must currently live or have available accommodation in Gibraltar. … Support Engineers Key Responsibilities Provide hands-on support across end-user computing, applications, and core IT infrastructure, ensuring consistent service availability. Manage user lifecycle activities including onboarding, offboarding, access provisioning, and device setup for Windows and macOS environments. Support and maintain desktop estates, including hardware deployment, secure imaging, patching ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. You will have a proven background in both being part of a busy service desk but but comfortable going out to clients sites and doing on-site face to face support when needed. This is a great opportunity … growing MSP where they can offer you genuine opportunities for both technical and career development. You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their ...

Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Proof of concept testing and acceptance testing. Vendor negotiation … control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Utilize/update ticketing system. Maintain secure operations and keep the environment tidy. Documented approach for implementation ...

major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You'll ensure that … contact Troubleshoot and resolve connectivity issues (Wi‐Fi, wired, endpoint, VPN, DHCP/DNS) Coordinate incident response with technical teams Maintain awareness of service performance Communicate clearly with both technical and non‐technical stakeholders Balance customer expectations with operational constraints Lead service debriefs Review performance and incidents Contribute ...

business-critical platforms and related technologies, while working closely with Product, Engineering, Architecture and external partners. You’ll combine people leadership, operational oversight and service improvement to reduce repeat issues, improve user experience and build a strong, joined-up support function across Hyde. What you’ll be doing Leading … coaching and developing a team of 1st Line Service Desk Analysts, Apprentices and Applications Support colleagues. Creating a positive, inclusive team culture with clear objectives, regular performance conversations and a strong focus on wellbeing and development. Managing team capacity, workload prioritisation and escalations across supported applications and services. Ensuring ...