101 to 125 of 607 Service Delivery Jobs in London

Team Leader - IT Service Desk Location London Business Area Engineering and CTO Ref # 10054201 Description & Requirements The Role We’re looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a highperforming Service Desk team, creating shared accountability and continuous learning Manage workload ...

management, and continuous improvement of IT services across all campuses. The postholder will lead and manage IT Coordinators across three campuses, ensuring consistent service delivery, robust infrastructure, and a high-quality digital experience for students and staff. The IT Manager will also play a key role in planning … develop IT Coordinators across all campuses, providing clear direction, coaching, performance management, and professional development. Set priorities, allocate workloads, and ensure consistent IT service standards across campuses. Foster a customer-focused IT culture that delivers timely, friendly, and effective support to students and staff. Act as escalation point ...

behind every successful restaurant is reliable technology that keeps our teams connected and our customers happy. We're looking for an experienced IT Operations & Service Manager to take ownership of IT service delivery across our nationwide restaurant estate and Support Office. This is a hands‐on role … closely with the Head of IT, you'll help ensure our restaurants stay operational, our systems remain reliable and our technology partners deliver the service our teams need. What You'll Be Doing Owning day-to-day IT service delivery across restaurants and the Support Office Managing ...

looking for a London based Team Leader to lead our EMEA Service Desk, within Employee Technology Support. You will own team performance, development, service delivery and escalations while ensuring a consistent, high-quality employee experience. You will combine strong people leadership with technical and operational expertise , demonstrating … prevent repeat issues. You will work as part of one ETS team, partnering across Support, Engineering, Infrastructure and Product to improve tools, processes and service outcomes. We’ll Trust You To Lead, coach and develop a high performing Service Desk team, creating shared accountability and continuous learning Manage ...

# Service Management & Cyber Security DirectorFormula E Race OperationsLondon, United KingdomPosted 7 Oct 2026## About this roleWant to accelerate your career? Electrify your potential as a Service Management & Cyber Security Director and join the fastest growing motorsport on the planet!About Formula E:Formula E, the world … meaningful message to help alter perceptions and speed-up the switch to electric mobility.The Role:Reporting directly to the Chief Technology Officer (CTO), the Service Management and Cyber Security Director is accountable for designing, implementing, and safeguarding the technology processes that power Formula E. This dual-focus leadership role ...

Customer Service CRM Product Owner Global Consumer Technology Business | London or Cork | Hybrid Are you a Customer Service Product Owner who understands both the contact-centre environment and the technology that powers it? We are working with a global consumer technology business on an exciting opportunity to take … ownership of its Customer Service CRM and CX technology roadmap. This is a strategic role within the Digital Office, with responsibility for shaping the technology that supports customer interactions globally. You'll sit at the intersection of Customer Service, CRM technology, Product Management and Digital Transformation , working closely ...

customer success, acting as trusted technical advisors who help customers overcome challenges, maximise the value of our platforms and ensure a consistently high-quality service experience.**Job Description**## Key Responsibilities* Apply deep knowledge of CTS services and customer integrations to investigate, troubleshoot and resolve complex or high-priority … from support cases and contribute to the continuous improvement of team documentation, knowledge bases and operational processes.* Highlight recurring customer issues, product gaps and service deficiencies to Service Delivery, Product Management and Engineering teams to drive product and platform improvements.* Lead and support operational readiness activities ...

industries, the built environment, energy and natural resources, or defence. Knowledge of data governance, data operating models, data architecture and data platforms is desirable. Service delivery excellence: Delivering digital transformation, change management, adoption programmes, process improvement and business readiness engagements across a range of client sectors. Business Generation … client presentations and lead generation activities. People & Operations: Collaborating across multidisciplinary teams, sharing knowledge, mentoring colleagues and supporting a positive and inclusive team culture. Service development: Contributing to the development of change and transformation propositions, methodologies, playbooks, tools and best-practice resources. The team offers a wide range ...

display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!. Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self ...

transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed … client portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination of resources ...

Head of Digital Delivery Department: Digital Employment Type: Contract Location: London or Cheltenham Reporting To: Head of Group Transformation Description The purpose of the Head of Digital Delivery is to manage the delivery of the implementation of Digital Services to new and existing clients. Accountable for delivering … Digital Service implementation portfolio; budgets for delivery, working priorities, escalating and resolving RAIDs, defining resourcing requirements, managing external delivery partners. This role is vital in the successful scaled deployment of Digital Services to our existing and new customer base, transitioning the operation onto Digital Services ...

support and transformation initiatives. Key Responsibilities Identify, review and implement process improvements across the IT estate Manage and develop the relationship with the Managed Service Provider, ensuring high levels of service delivery Review and enhance starter, mover and leaver processes Improve site visit procedures and on-site … support services Drive efficiency initiatives and automation opportunities to streamline business processes Support the delivery of operational and strategic technology projects Act as a trusted deputy to the Head of Technology, helping reduce operational pressure and improve overall service effectiveness About You We are looking for an experienced ...

innovation. Reporting to the COO, you will take ownership of a global function of approximately 60 professionals across the UK and Malaysia, bringing together Service Desk, NOC, SOC, Field Engineering and Internal Systems teams under a unified, scalable and high-performing operating model. The Opportunity As Head of Managed … Services, you will drive the strategy, performance and evolution of a complex managed services organisation supporting clients in highly regulated and service-critical sectors. You will be responsible for delivering exceptional customer experiences while improving operational efficiency, scalability and profitability through automation, AI and standardisation. Working closely with senior ...

Treasury Systems Support Manager The Treasury Systems Support Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical … systems experience Experience managing support teams and vendors Strong understanding of Treasury operations Experience with SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance ...

bringing together diverse teams across the business. What will this role achieve? The IT Operations Manager is accountable for the day-to-day operational delivery of global IT infrastructure services across five regions, ensuring stable, secure and high‐performing Network, Cloud/Server and Database Administration (DBA) services. … role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd‐party service partners. What will be your key deliverables? Operational Service ...

Methods Business and Digital Technology in London is seeking a Delivery Manager to oversee IT service delivery for designated Customers in a hybrid role. You will own customer experience, manage service recovery, coordinate with account management and delivery teams, and drive continuous improvement across SLAs ...

Programme Director - Enterprise DDaT Transformation, you will take overall responsibility for designing and executing the programme structure that transitions legacy departments and shared service organisations into a new enterprise DDaT operating model. You will lead the integration of diverse teams, systems, governance frameworks, and cultures through a range … multidisciplinary workstreams. Working closely with executive leadership, you will define future-state operating models, enterprise architecture principles, governance arrangements, delivery capabilities, and strategic partnership frameworks. This role sits at the intersection of strategy, transformation leadership, governance, and delivery, requiring an individual who can drive clarity and momentum within ...

Programme Director - Enterprise DDaT Transformation, you will take overall responsibility for designing and executing the programme structure that transitions legacy departments and shared service organisations into a new enterprise DDaT operating model. You will lead the integration of diverse teams, systems, governance frameworks, and cultures through a range … multidisciplinary workstreams. Working closely with executive leadership, you will define future-state operating models, enterprise architecture principles, governance arrangements, delivery capabilities, and strategic partnership frameworks. This role sits at the intersection of strategy, transformation leadership, governance, and delivery, requiring an individual who can drive clarity and momentum within ...

ensure customer insight drives meaningful business improvement. You will also play a key role in shaping the future of support through automation, self-service, AI and modern service delivery practices. This is an opportunity to lead a business-critical global function, influence company strategy and create measurable … creating a high-performance culture focused on accountability, customer outcomes and continuous improvement. Establish/maintain rigorous operational performance management disciplines, including ownership of service levels, backlog health, resolution performance, escalation management, workforce productivity and continuous service improvement. Lead regular operational reviews with clear accountability for customer outcomes ...

ideal for someone with strong GDS and User-Centred Design (UCD) experience who can independently plan and deliver research activities that drive better service outcomes. You'll work closely with designers, product managers, business analysts and delivery teams to ensure user needs remain at the heart of decision … making throughout the delivery lifecycle. Key Responsibilities Plan, conduct and analyse user research across various stages of service delivery Apply a range of qualitative and quantitative research methods to generate actionable insights Work collaboratively within multidisciplinary Agile teams Present findings and recommendations to stakeholders in a clear ...

combine strategic leadership with hands‐on technical authority . You’ll shape and modernise the IT function while maintaining excellent service delivery for a fast‐paced, multi‐site retail environment. This role suits someone who has progressed from an engineering background and is still comfortable getting into … escalation point for complex incidents (network, servers, performance, security) Oversee patching, firewalling, DR replication and broader security/compliance controls Business Delivery & Governance Scale the IT operating model to support a £250m+ retail business Move performance measurement beyond SLAs to business‐impact KPIs/OKRs Set and enforce documentation ...

Service Manager - User Experience & Software Assets National Charity £38,000 - £45,000 per annum | Flexible Hybrid/Remote 29 days' annual leave + Pension + Additional Benefits We are working on behalf of a leading National Charity to recruit an experienced IT Service Manager - User Experience & Software Assets … join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective and aligned to business requirements. The Role You will take ...

individual triages and resolves complex defects, delivers configuration changes safely, and owns the movement of releases through test environments into production. The focus is service continuity: keeping business-critical asset management platforms stable, performant, and responsive to change throughout their operational life. The individual partners closely with implementation teams … repeat workarounds, Provide front-end application support to end users and client super-users, resolving usability, access, and data issues Maximo Configuration and Change Delivery Deliver configuration changes across Application Designer, workflow, escalations, conditional expressions, and security groups Develop and maintain automation scripts (Python/Jython, JavaScript) to extend ...

Gold, APEX, Premium and Platinum support experience to strategic customers in the UK and wider EMEA region. The role combines executive customer relationship management, service delivery governance, support escalation leadership, renewal readiness, risk mitigation and identification of customer growth opportunities. Based in Staines office (hybrid), the role provides … Manage relationships for large, complex and strategic UK and EMEA customers acting as a trusted senior point of contact. Own the end-to-end delivery of Gold, APEX, Premium and Platinum support services. Lead customer onboarding and service activation, including the first Premium, Platinum, Gold or APEX meeting ...

transformation and strengthening the controls required to deliver scalable, secure and supportable technology change. The role exists to connect business priorities, architecture direction, technical delivery, PMO governance and operational readiness, ensuring programmes move from scoping through delivery into production with clear ownership, risk management and measurable value.What … doing...What you’ll be doing....Technical programme delivery: Lead complex technical programmes across discovery, planning, delivery, transition and closure, maintaining control of scope, risks and decisions.Cloud, applications and integration: Coordinate delivery across Azure, applications, integrations, data platforms and digital services, ensuring solutions are supportable and secure.Architecture alignment: Partner ...