101 to 125 of 508 Service Delivery Jobs in London

operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking … with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and … focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realizing Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in More ❯

an accountant or bookkeeper who is passionate about delivering exceptional customer experiences? Our accounting SaaS client is looking for a Customer Success Manager/Service Delivery Manager to help sales partners and customers succeed through expert onboarding, training, and strategic support. What You'll Do: Support sales partners More ❯

within our IT portfolio. Key responsibilities include assisting end users with application-related issues, monitoring applications, performing proactive and reactive maintenance, and driving continuous service improvements. As a customer-facing role, it demands a collaborative team player with a proactive approach to learning and a commitment to delivering timely … Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been … followed Identifying gaps and driving service improvements Guiding the team to prioritise Business Critical activities. Operations & Service Delivery Monthly reporting on incidents, requests, and problems Building relationships with business stakeholders and end users Ticket Analysis to identify recurring issues and propose permanent solutions Identification and proposal of More ❯

s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving … about fixing problems — it’s about preventing them. You help maintain processes that keep systems monitored, secure, and efficient. You spot opportunities to improve service delivery and billing alignment. You write documentation that becomes the gold standard for your team. And when knowledge gaps appear, you’re there … to mentor others and deliver internal training. You play a key part in ensuring that my client’s customers receive exceptional service — meeting SLAs, exceeding expectations, and building long-term trust. Whether you're jumping in to answer a support call, scripting an automation to reduce ticket volume, or More ❯

s technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it’s a position where deep technical expertise meets proactive leadership, where solving … about fixing problems — it’s about preventing them. You help maintain processes that keep systems monitored, secure, and efficient. You spot opportunities to improve service delivery and billing alignment. You write documentation that becomes the gold standard for your team. And when knowledge gaps appear, you’re there … to mentor others and deliver internal training. You play a key part in ensuring that my client’s customers receive exceptional service — meeting SLAs, exceeding expectations, and building long-term trust. Whether you're jumping in to answer a support call, scripting an automation to reduce ticket volume, or More ❯

Change & Release Manager - Civil Service (Permanent) Location: London, Blackpool, Durham or Glasgow (3 days on-site) Salary: £46,000 - £52,000 + 28% Civil Service Pension Are you an experienced Change & Release Manager with a strong background in ITIL service management , Enterprise Service Management (ESM) frameworks … as Agile, LEAN, or DevOps ? This is an excellent opportunity to join a major UK government organisation and support the safe, secure, and efficient delivery of digital services that impact millions. About the Role: As a Change & Release Manager , you will play a key role in governing and coordinating … across a large and complex IT estate. You will ensure changes are properly assessed, approved, and implemented with minimal disruption, while working closely with delivery and operations teams to continuously improve release processes. Key Responsibilities: Manage the full lifecycle of IT change and release activities in line with ITIL More ❯

Change & Release Manager - Civil Service (Permanent) Location: London, Blackpool, Durham or Glasgow (3 days on-site) Salary: £46,000 - £52,000 + 28% Civil Service Pension Are you an experienced Change & Release Manager with a strong background in ITIL service management , Enterprise Service Management (ESM) frameworks … as Agile, LEAN, or DevOps ? This is an excellent opportunity to join a major UK government organisation and support the safe, secure, and efficient delivery of digital services that impact millions. About the Role: As a Change & Release Manager , you will play a key role in governing and coordinating … across a large and complex IT estate. You will ensure changes are properly assessed, approved, and implemented with minimal disruption, while working closely with delivery and operations teams to continuously improve release processes. Key Responsibilities: Manage the full lifecycle of IT change and release activities in line with ITIL More ❯

Change & Release Manager - Civil Service (Permanent) Location: London, Blackpool, Durham or Glasgow (3 days on-site) Salary: £46,000 - £52,000 + 28% Civil Service Pension Are you an experienced Change & Release Manager with a strong background in ITIL service management , Enterprise Service Management (ESM) frameworks … as Agile, LEAN, or DevOps ? This is an excellent opportunity to join a major UK government organisation and support the safe, secure, and efficient delivery of digital services that impact millions. About the Role: As a Change & Release Manager , you will play a key role in governing and coordinating … across a large and complex IT estate. You will ensure changes are properly assessed, approved, and implemented with minimal disruption, while working closely with delivery and operations teams to continuously improve release processes. Key Responsibilities: Manage the full lifecycle of IT change and release activities in line with ITIL More ❯

homes across Enfield and Haringey since 2003, is seeking a skilled professional to join their large team. This role involves ensuring high standards of service delivery while meeting statutory requirements. Salary up to £30,000 per year Monday to Friday schedule Opportunity to join a supportive team The … Role: As a Quality Assurance Officer, you will: Conduct reviews and audits to maintain service quality Address complaints, compliments, and safeguarding issues Update and review policies and procedures Ensure high standards of service delivery and compliance with statutory requirements Report and assist in resolving client care issues More ❯

clients. As a key member of the DC Client Team, the holder will help to deliver new and existing clients with best in class service and ensure that key third party supplier relationships are effectively managed. SEI's Institutional Group is one of the first and largest global providers … in the UK our core propositions are Fiduciary Management and Defined Contribution Master Trust. What you will do: Support on all aspects of SEI service delivery to DC clients and act as a day to day contact and client advocate within SEI. Responsibilities: You will support all aspects … of SEI service delivery to clients and client advocate within SEI. You will identify SEI's DC clients emerging needs and inform the DC Proposition Team You will help SEI's DC clients to deliver their member communication strategies Support the sales process of converting new business opportunities More ❯

as a strategic enabler within a large business wide transformation programme. Key Responsibilities: Act as a strategic procurement partner to the transformation and IT delivery teams, understanding business objectives and shaping commercial strategies to enable success. Lead sourcing, negotiation, and contract management for complex, high-value IT deals with … supplier strategies that enable innovation, performance, and value across the full vendor lifecycle. Drive continuous improvement and in-life supplier management to ensure optimal service delivery and commercial value. Provide internal consultancy to transformation stakeholders, translating technical requirements into commercial solutions. Deliver executive-level reporting, business cases, and … to build strong cross-functional stakeholder relationships, influence at all levels, and drive change. Exposure to vendor management, contract lifecycle governance, and procurement-led delivery models. Agile, self-starting, and able to operate both tactically and strategically within a fast-paced, evolving environment. What's in it for you More ❯

for driving the major transactions for Capgemini UK. As part of the role you will lead, frame and drive business opportunities, leveraging the Capgemini Delivery teams. This will also involve the shaping and framing of propositions to meet client requirements working alongside Sector Leadership, Service Delivery Managers … will be unable to work at home 100% of the time. Your role Working closely with the Client team together with the Market Unit & Delivery Unit Management teams, you will be responsible for creating and driving your own pipeline, in line with your defined overall account strategy and direction. … and R&D in multiple sub-domains of Consumer Products: Personal Care, Consumer Health, Food & Beverage and Beauty A background in System Integration Technology delivery with a knowledge and understanding of the business challenges facing the Retail industry. A solid knowledge around the relevant technology solutions, operating models and More ❯

customer experience. The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst (level 1) is someone who has little or no experience in … IT services who has strong potential to provide an exemplary support service to Sequel's highly valued clients putting the clients' needs at the forefront of everything Sequel does. Responsibilities Have an awareness of & be proficient in executing and adhering to department processes in which training has been supplied … within a team environment, persons fulfilling this role will undertake investigations and assist in resolving application and system issues across multiple products Through IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests Undertake administrative tasks needed to deliver support services More ❯

automated research solutions. The Opportunity: PureSpectrum is seeking a Sr. Project Manager, Services who will play a critical role in the day-to-day delivery of services projects to our customers. This role will require thinking critically and strategically about projects and providing a consultative approach to supporting customers … throughout the delivery cycle. As an experienced member of the team, you will also be expected to provide guidance and support to junior colleagues while demonstrating customer-first behaviors that are in line with PureSpectrum’s culture and values. This is a hybrid position. Candidates must be able to … come into the office 3x a week Your Responsibilities: Be known as a resource across the team and organization for project delivery, client service offerings, PureSpectrum technology, best practices, and the market research delivery process. Provide effective leadership to ensure all projects you are directly responsible for More ❯

automated research solutions. The Opportunity: PureSpectrum is seeking a Sr. Project Manager, Services who will play a critical role in the day-to-day delivery of services projects to our customers. This role will require thinking critically and strategically about projects and providing a consultative approach to supporting customers … throughout the delivery cycle. As an experienced member of the team, you will also be expected to provide guidance and support to junior colleagues while demonstrating customer-first behaviors that are in line with PureSpectrum’s culture and values. This is a hybrid position. Candidates must be able to … come into the office 3x a week Your Responsibilities: Be known as a resource across the team and organization for project delivery, client service offerings, PureSpectrum technology, best practices, and the market research delivery process. Provide effective leadership to ensure all projects you are directly responsible for More ❯

invent with us in ways that are rewarding, fulfilling and fun. In this role, you will manage a team that works on system configurations, service integrations and testing of software deployed at Amazon Installations around the world which utilize our mobile robotics platform. You will drive Robotics fleet change … rotation of on-call managers during your working hours (and weekends as needed) for pre-live and live sites. Program manage personnel capacity and service delivery for launch, integration and change management schedules for small to large-scale (fleet-wide) projects, in accordance with maintenance schedules. Coach a … that meet best practices for both New Product Introductions (NPIs) and General Availability (GA) products. Drive automation improvements with partner teams to streamline work delivery and execution. Provide weekly, monthly or quarterly reports on demand to senior leadership and project stakeholders. Lead teams to run network-wide configuration studies More ❯

to join a company making a real difference. The Role: The Operations Director (Patient Services) leads Oviva UK's patient contact center and digital service infrastructure, owning the strategic roadmap for a platform-enabled operational model that supports patient growth, service excellence, and milestone-driven delivery. Reporting into … annual patient process interactions. It combines operational excellence with commercial awareness and technology enablement. The role's remit spans infrastructure design, CRM optimisation, service automation, and delivery consistency. In addition to leading day-to-day service operations, the Operations Director (Patient Services) drives system-level thinking to … support architecture. They serve as a critical interface between business operations and technology, translating care and commercial objectives into scalable, repeatable, and data-rich service processes. This position is essential to Oviva UK's scale-up journey, enabling the leap from £10m to £30m revenue through operational leverage. This More ❯

Responsibilities Client Management: Serve as the primary relationship owner for a portfolio of global enterprise customers, including French-speaking clients, delivering best-in-class service and account development. Revenue Growth: Drive organic growth across existing accounts by identifying cross-sell and up-sell opportunities for colocation, connectivity, and managed … service solutions. New Business Development: Identify and win new business opportunities with enterprise and multinational corporations, working closely with the business development and marketing teams. Strategic Account Planning: Develop and execute account plans in line with customer needs, market trends, and internal growth targets. Contract Management: Lead commercial negotiations … renewals, and contract extensions, working alongside legal and commercial teams. Cross-functional Collaboration: Collaborate with operations, technical, and executive teams to ensure smooth service delivery and issue resolution. Reporting & Forecasting: Provide regular performance updates, revenue forecasts, and customer insights to senior leadership. Required Experience & Skills Proven track record More ❯

Responsibilities Client Management: Serve as the primary relationship owner for a portfolio of global enterprise customers, including French-speaking clients, delivering best-in-class service and account development. Revenue Growth: Drive organic growth across existing accounts by identifying cross-sell and up-sell opportunities for colocation, connectivity, and managed … service solutions. New Business Development: Identify and win new business opportunities with enterprise and multinational corporations, working closely with the business development and marketing teams. Strategic Account Planning: Develop and execute account plans in line with customer needs, market trends, and internal growth targets. Contract Management: Lead commercial negotiations … renewals, and contract extensions, working alongside legal and commercial teams. Cross-functional Collaboration: Collaborate with operations, technical, and executive teams to ensure smooth service delivery and issue resolution. Reporting & Forecasting: Provide regular performance updates, revenue forecasts, and customer insights to senior leadership. Required Experience & Skills Proven track record More ❯

paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life we’re looking for an IT infrastructure and network service manager to join us on our continuous journey of true nourishment purpose | we’re looking for an experienced infrastructure and network service manager … to take ownership of the governance and delivery of infrastructure and network services provided by our third-party suppliers. this is a pivotal role ensuring our outsourced partners deliver reliable, secure, and scalable technology services across our estate you will act as the main point of contact for our … managed service provider and other infrastructure vendors, ensuring services are fit-for-purpose, cost-effective, and aligned with business needs. you will also lead on service performance, vendor governance, and support project delivery across the estate, including restaurant openings and refurbishments key accountabilities | service governance & operations More ❯

paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life we’re looking for an IT infrastructure and network service manager to join us on our continuous journey of true nourishment purpose | we’re looking for an experienced infrastructure and network service manager … to take ownership of the governance and delivery of infrastructure and network services provided by our third-party suppliers. this is a pivotal role ensuring our outsourced partners deliver reliable, secure, and scalable technology services across our estate you will act as the main point of contact for our … managed service provider and other infrastructure vendors, ensuring services are fit-for-purpose, cost-effective, and aligned with business needs. you will also lead on service performance, vendor governance, and support project delivery across the estate, including restaurant openings and refurbishments key accountabilities | service governance & operations More ❯

with investment intelligence that powers more than US$75 trillion in assets under management annually. The world's leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology. The Opportunity The Data Management Office … managed successfully to meet the needs of internal and external client stakeholders. The team has 7 full time employees who provide support for new Service Onboarding, and Change to Existing Service, the latter of which may be driven from client, data partner or Rimes. This role will manage … clear metrics of DMO resource utilisation for current and impending change, to support resource delegation or work prioritisation Allocate, monitor and resolve issues impacting delivery Collaborate with the internal teams to ensure that all project dependencies will be delivered on time - in particular Head of Service Readiness for More ❯

behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team … for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data … the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions The Role … at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The Role … at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure More ❯