101 to 125 of 555 Service Delivery Jobs in London

Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure. This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent … technical grounding, and proven people management experience. Role & Responsibilities: Lead and develop the 2nd Line Infrastructure team Oversee incident, problem, and change management Support complex technical escalations Drive service improvement and operational excellence Contribute to infrastructure roadmap and automation initiatives Essential Skills & Requirements: Experience managing 2nd/3rd Line teams in enterprise environments Strong knowledge of Windows Server, O365 More ❯

/or projects across a number of client accounts and is accountable to the Services Director for all commercial and operational performance within those accounts. Working closely with the Service Delivery teams (specifically the Service Delivery Managers) the OM must ensure that contractual deliverables are met for each client whilst maximising profitability. The OM must develop … used to maximum efficiency. Ensure all mandatory training, learning documentation and self-attestation is completed on time. Manage any commercial risk within the accounts. Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects … effective communication and build relationships with other teams to ensure effective dialogue and cooperation between departments. What we are looking fro in our Operations Manager: Extensive experience in a Service Delivery/Project Management environment Experience in a Senior Management position Excellent grounding in Telecommunications (Voice and Data) Cabling Infrastructure (both Technically and inService Delivery). Proven More ❯

Salary: £75,000 - £81,750 +£7000 bonus We are looking for a Senior Consultant (SC) to join our dynamic Consulting Services team. As a key member of the Delivery function, the SC will be responsible for the high-quality design, implementation, and delivery of infrastructure solutions — with a focus on Windows, Active Directory and Microsoft technologies. This … outcomes. Key Responsibilities Deliver high-quality consulting services as part of a collaborative project team. Lead small to medium-scale infrastructure engagements or act under the direction of senior delivery leads on larger projects. Design and implement infrastructure solutions, primarily around Microsoft Active Directory, Windows Server, and Azure environments. Provide technical consultancy to clients and internal teams, ensuring solutions … meet business and technical needs. Mentor junior consultants and support their development within the practice. Contribute to the ongoing improvement of consulting methodologies and service delivery standards. Build and maintain strong client relationships with a focus on trust, transparency, and excellence. Key Skills & Expertise Experience working in a MSP, Service Provider or Vendor Active Directory Design & Implementation More ❯

Salary: £75,000 - £81,750 +£7000 bonus We are looking for a Senior Consultant (SC) to join our dynamic Consulting Services team. As a key member of the Delivery function, the SC will be responsible for the high-quality design, implementation, and delivery of infrastructure solutions — with a focus on Windows, Active Directory and Microsoft technologies. This … outcomes. Key Responsibilities Deliver high-quality consulting services as part of a collaborative project team. Lead small to medium-scale infrastructure engagements or act under the direction of senior delivery leads on larger projects. Design and implement infrastructure solutions, primarily around Microsoft Active Directory, Windows Server, and Azure environments. Provide technical consultancy to clients and internal teams, ensuring solutions … meet business and technical needs. Mentor junior consultants and support their development within the practice. Contribute to the ongoing improvement of consulting methodologies and service delivery standards. Build and maintain strong client relationships with a focus on trust, transparency, and excellence. Key Skills & Expertise Experience working in a MSP, Service Provider or Vendor Active Directory Design & Implementation More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

people system (SelectHR) and to play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will manage a team of … ensuring data is transferred and shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS team, ensuring all functional and … projects, leading change management and training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional and technical specifications for agreed More ❯

to lead, support or cover any of the Epic clinical and non-clinical apps in use at GSTT and KCH. Principal Trainers are expected to lead the analysis, design, delivery, implementation, and evaluation of cross-organisational digital training solutions for both clinical and non-clinical staff within their designated Epic applications area. The post holder will play a key … application is expected within six months of starting the role to retain the position. Main duties of the job As Principal Trainer, you will lead the design, development and delivery of end-user training for a designated Epic application, ensuring alignment with clinical workflows and Trust objectives. You will create high-quality, user-focused materials, including manuals, quick guides … 2021. The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health More ❯

Senior Computer Scientist within the Systems and Infrastructure Team, you will be responsible for efficiently and effectively managing projects across a range of clinical specialities, and for ensuring the delivery of high-quality, secure, and compliant computing solutions. You will bring energy and passion as you provide solution-focussed, operational leadership to project teams and as you collaborate with … key clinical, scientific and technical stakeholders. You will oversee the delivery of essential support to assigned clinical systems and infrastructure in BAU, working closely with the IT Analyst Team Lead. You will have developed leadership skills, have a solid understanding of healthcare IT systems and infrastructure and established experience in clinical scientific computing project management and service delivery. … It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. Detailed job description and More ❯

on solution design, performance, and scalability, as well as supporting the partner to create new services to maximize cloud spend by its customers. Supporting MSP's is a new service for Apptio, and as such the successful candidate will also take on the responsibility of defining the day-to-day activities, processes and KPIs required to deliver this service by future Cloud MSP TAMs. The individual will define the operating model, health metrics and success criteria required to ensure partners are receiving the right level of service to be successful and grow their business using the Apptio MSP solution. Required education None Preferred education Bachelor's Degree Required technical and professional expertise Primary Responsibilities Define the MSP … service and operating model including key metric such as customer health. Develop any artifacts and best practices required to support Partners to successfully leverage the Apptio solution to grow their business. Primary technical resource engaging with partners to ensure the success of their client to achieve FinOps outcomes. Enables Partner to be technically self-sufficient in using and administering More ❯

Digital and Data department on a permanent basis. The role will be based at our London office, with a hybrid element for those looking for more flexibility. Key Accountabilities Service Delivery & Support Resolve incidents and service requests within SLA. Escalate complex issues promptly to relevant teams. Proactively monitor systems to prevent disruptions. Accurately document all technical activities. … Operational Excellence Liaise with the Global Service Desk for seamless support. Ensure daily operations comply with Merlin Tech policies. Track and report KPIs to drive improvements. Stakeholder Engagement Provide high-quality support to internal teams. Communicate incident/request status clearly and promptly. Project Support Assist in delivering local IT projects in line with business goals. Support testing and … deployment of systems and updates. Continuous Improvement Recommend service improvements and problem-solving initiatives. Engage in ongoing training to enhance technical skills. Qualifications & Experience • Minimum 2+ years of experience in IT support or a similar role • Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management More ❯

Improvement: track performance metrics, monitor vendor performance, and implement continuous improvement initiatives to enhance efficiency, quality, and innovation. Risk Management: Identify and mitigate risks associated with vendor relationships, including service disruptions, Cross-functional Collaboration: Collaborate with internal stakeholders across departments such as operations, finance, risk & compliance any IT to ensure alignment of vendor management activities with overall business objectives. … Vendor Governance: Establish governance structures and processes to ensure compliance with contractual obligations, service level agreements, and regulatory requirement Your opportunity Monitor services standards provided to and by Third Party Administrators in relation to: Transfer Agency Services Middle Office and Custody Services Fund Administration - NAV production, Financial Reporting and Fund Tax Services Performance Measurement and Client Reporting Information Technology … where appropriate Review of TPA KPIs and the SLAs along with the business as appropriate Facilitate a risk assessment and due-diligence site visit program Manage the escalation of service issues with TPAs The management of key internal stakeholders and externals relationship management with TPAs Produce and present monthly governance reporting to senior management Co-ordinate and stakeholder manage More ❯

Improvement: track performance metrics, monitor vendor performance, and implement continuous improvement initiatives to enhance efficiency, quality, and innovation. Risk Management: Identify and mitigate risks associated with vendor relationships, including service disruptions, Cross-functional Collaboration: Collaborate with internal stakeholders across departments such as operations, finance, risk & compliance any IT to ensure alignment of vendor management activities with overall business objectives. … Vendor Governance: Establish governance structures and processes to ensure compliance with contractual obligations, service level agreements, and regulatory requirement Your opportunity Monitor services standards provided to and by Third Party Administrators in relation to: Transfer Agency Services Middle Office and Custody Services Fund Administration - NAV production, Financial Reporting and Fund Tax Services Performance Measurement and Client Reporting Information Technology … where appropriate Review of TPA KPIs and the SLAs along with the business as appropriate Facilitate a risk assessment and due-diligence site visit program Manage the escalation of service issues with TPAs The management of key internal stakeholders and externals relationship management with TPAs Produce and present monthly governance reporting to senior management Co-ordinate and stakeholder manage More ❯

from initiation through deployment using principles of PMP/DMAIC and or Aon's implementation methodologies for work transfer from a market/function/centre to an agreed Service Delivery Centre (SDC) or Centre of Excellence (CoE) or Third Party Ensure effective transition to ongoing operations team adhering to timelines, budget, scope and per the business case. … Responsible to establish and present technical and economic feasibility for Offshoring (Op Id, Sol Id) and making recommendations during strategic optimization initiatives. Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical More ❯

dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales, trading and asset management capabilities to clients around the world. Alongside this vital service delivery role, AWM Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. The purpose of the European Shareholder Services … team is to provide World Class Client Service to Investors in the GSAM Offshore Funds and to assist the GSAM Sales force in their Global Funds distribution effort. Within European Shareholder Services, Client Onboarding works with clients investing GSAM's Offshore funds from the decision to invest through to funding, ensuring a smooth and seamless onboarding process. HOW YOU More ❯

including Azure, VMWare, Windows Server, NetApp, Cato, Mist, and more. Proactively managing patching, backups, and vulnerability remediation using tools like Rapid7, Rubrik, and Commvault. Collaborating with IT Security and Service Delivery teams to ensure a secure and robust environment. Troubleshooting issues, documenting configurations, and supporting change management processes. Providing emergency support and occasional out-of-hours cover as More ❯

including Azure, VMWare, Windows Server, NetApp, Cato, Mist, and more. Proactively managing patching, backups, and vulnerability remediation using tools like Rapid7, Rubrik, and Commvault. Collaborating with IT Security and Service Delivery teams to ensure a secure and robust environment. Troubleshooting issues, documenting configurations, and supporting change management processes. Providing emergency support and occasional out-of-hours cover as More ❯

required. Proficient in all Microsoft Office products. Creative problem-solving ability and a collaborative, consultancy mindset. Focus on exceptional quality in all deliverables. Proven ability to successfully lead client service delivery teams that deliver the highest quality work. Demonstrated positive and productive client relationship skills. Ability to generate a quality work product in a timely manner while maintaining More ❯

Fire and Intruder Alarms systems, CCTV, Access Control, Public address & Voice Alarm systems., and integrated solutions such as analytics. Responsible for owning and delivering all aspects of professional services delivery internally and externally, the Professional Services technical specialist plays a key role in delivering the company's safety and security technology solutions and services whilst providing effective third line … Ensure all designs are fully documented to support project delivery. Ensure site Health and Safety compliance and escalate any immediate issues to line management. Provide high levels of customer service and ensure the company is always represented professionally. Qualifications Qualifications For development purposes the following knowledge, skills and experience are required. Experience : Previous experience in a customer facing consultant More ❯

We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely. Key Responsibilities Provide remote and on-site IT support to clients, resolving technical issues promptly. Manage service … system monitoring, patching, and updates to ensure security compliance. Maintain documentation on client IT environments and solutions provided. Collaborate with the MSP team to optimize IT operations and enhance service delivery. Skills & Qualifications Previous experience in IT support, ideally in an MSP or multi-client environment. Proficiency in Windows, macOS, and possibly Linux operating systems. Strong knowledge of networking More ❯

team, you'll leverage technologies like Palantir, Tableau, and cloud platforms (AWS, Azure) to build scalable data infrastructure, develop machine learning models, and create robust solutions that enhance public service delivery. Working in classified environments, you'll tackle complex challenges using tools like Hadoop, Spark, and modern visualisation frameworks while implementing automation that drives government efficiency. You'll collaborate … With our strong technical foundation and focus on mission-critical systems, you'll be part of a team delivering nationally significant projects that have a real impact on public service delivery. If you're passionate about applying cutting-edge data science and engineering in secure environments while contributing to the UK's digital transformation agenda, we should discuss how More ❯

methodologies Influence end-to-end change management within client organisations helping them to adopt and embrace new workflows and technologies Requirements: Knowledge of specific industry project management and technical delivery methodologies for software (Project Management methodologies, Agile/Scrum/Kanban & SDLC) Excellent knowledge of Jira, Confluence, Microsoft 365, Slack and other similar tools Excellent customer-facing and internal More ❯

methodologies Influence end-to-end change management within client organisations helping them to adopt and embrace new workflows and technologies Requirements: Knowledge of specific industry project management and technical delivery methodologies for software (Project Management methodologies, Agile/Scrum/Kanban & SDLC) Excellent knowledge of Jira, Confluence, Microsoft 365, Slack and other similar tools Excellent customer-facing and internal More ❯

methodologies Influence end-to-end change management within client organisations helping them to adopt and embrace new workflows and technologies Requirements: Knowledge of specific industry project management and technical delivery methodologies for software (Project Management methodologies, Agile/Scrum/Kanban & SDLC) Excellent knowledge of Jira, Confluence, Microsoft 365, Slack and other similar tools Excellent customer-facing and internal More ❯

and development opportunities for the global consulting organization Operational Excellence Optimize resource allocation, utilization, and profitability across the professional services consulting organization Collaborate with the Director of Professional Services Delivery to Implement effective systems and processes for project management, knowledge sharing, and quality assurance Create standardized reporting and analytics to measure team performance, project outcomes, and client satisfaction Thought More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. 📍 Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects Drive service … infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management skills Highly organized, self-driven, and able to juggle … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯