101 to 125 of 491 Service Delivery Jobs in London

technology and human expertise. Backed by Entrepreneur First and Backed.VC , we're scaling fast. Role: Operations Director We're looking for an Operations Director to lead and scale our service delivery function. As a key member our leadership team, you'll own the end-to-end operations strategy - overseeing application processing, streamlining workflows and driving continuous improvements to … ensure exceptional customer outcomes. You'll manage a small group of direct reports and lead a wider delivery function across immigration caseworkers, experts, customer support specialists and operations administrators. Reporting directly to the CTO, you'll work closely with Product, Engineering and Customer Success, you'll ensure our platform delivery efficient, accurate and high quality services at scale. … What You'll Be Doing Service Delivery: Own and continuously improve application processing - eliminating backlogs, driving down SLAs and ensuring high quality submissions Strategy & Vision: Define and execute a strategy for scaling Operations in line with our business growth and goals. Team Leadership: Manage and mentor a team of managers and individual contributors, fostering a high-performance, growth More ❯

contract negotiation, leading bid and RFP response processes, managing our sales repository, and ensuring compliance with internal approval frameworks. You will act as a key interface between Sales, Legal, Delivery, and Leadership to accelerate deal velocity, mitigate risk, and uphold commercial integrity. You will also become a member of the pricing committee to help structure and manage commercial terms … our customer contract portfolio, from initiation through to close-down. What you'll be doing Lead the negotiation and management of commercial contracts, including non-disclosure agreements (NDAs), master service agreements (MSAs), statements of work (SOWs), bug bounty program terms, and partner or researcher agreements. Define, review, and managecommercial and service delivery terms, including SLAs, pricing structures … in the CRM consistently and efficiently What you'll bring Strong experience in contract negotiation and commercial operations, ideally within SaaS, cybersecurity, or technology services. Proven experience handlingcommercial and service delivery terms, pricing models, and client-facing service agreements. Demonstrated success managingRFPs, RFIs, RFQs, and coordinating cross-functional bid responses. Experience withcontract audit and governance, including document More ❯

manipulation techniques Strong understanding of operational processes with ability to connect metrics to business outcomes Experience Proven experience in operational analytics, business intelligence, or performance analysis with focus on service delivery metrics Experience analyzing operational workflows and service delivery metrics preferred Knowledge of financial services operations preferred Demonstrated track record of turning data into actionable improvements More ❯

cloud infrastructure using Infrastructure as Code Investigate and resolve production issues promptly - from user interface (UI) through to application logic (API & database) and infrastructure Identify and mitigate risks to service delivery; proactively resolve issues to maintain operational continuity Lead technical recovery during major outages, engaging with multiple stakeholders including external vendors and managed service providers Monitor system … Promote and support a DevOps culture within the team Collaborate with the Security team to ensure all systems follow a "security by design" approach Pursue operational excellence by ensuring delivery and support processes are efficient, user-friendly, and measurable Ensure solutions meet performance, availability, and capacity expectations Lead the creation and maintenance of Disaster Recovery plans Conduct research into … Business Acumen Understands how own function integrates with broader business strategies Keeps informed on competitive trends and emerging technologies Impact & Influence Plays a pivotal role in project, operational, and service delivery outcomes Works within established policies but exercises sound judgment in decision-making Communication Capable of explaining complex or sensitive information in a clear and persuasive manner Builds More ❯

cloud infrastructure using Infrastructure as Code Investigate and resolve production issues promptly - from user interface (UI) through to application logic (API & database) and infrastructure Identify and mitigate risks to service delivery; proactively resolve issues to maintain operational continuity Lead technical recovery during major outages, engaging with multiple stakeholders including external vendors and managed service providers Monitor system … Promote and support a DevOps culture within the team Collaborate with the Security team to ensure all systems follow a "security by design" approach Pursue operational excellence by ensuring delivery and support processes are efficient, user-friendly, and measurable Ensure solutions meet performance, availability, and capacity expectations Lead the creation and maintenance of Disaster Recovery plans Conduct research into … Business Acumen Understands how own function integrates with broader business strategies Keeps informed on competitive trends and emerging technologies Impact & Influence Plays a pivotal role in project, operational, and service delivery outcomes Works within established policies but exercises sound judgment in decision-making Communication Capable of explaining complex or sensitive information in a clear and persuasive manner Builds More ❯

to get better in pretty much every way. And that's where this job comes in. what you'll be doing We're looking for a confident EDI & IT Service Analyst to join our dynamic team and play a pivotal role in both operational support and strategic initiatives, a detail-driven problem solver with a passion for technology and … collaboration. This is a unique opportunity to blend technical expertise with stakeholder engagement, process improvement, and service delivery in a fast-paced, consultative environment. If you're ready to make a real impact - this is your moment. you'll have Experience with EDI systems, protocols and data formats Understanding of ITIL frameworks and service delivery principles More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner. Job Title: Executive Service Manager Location: London, UK Overview Tightly engage with client, understand their business imperatives and orchestrate the execution of our services to meet the client's business needs. This is … proactively identifying opportunities for NCR to drive business outcomes that create value for our client. Technical/Business Knowledge In-depth knowledge of Hospitality industry Detailed knowledge of quick service restaurants would be a distinct advantage. Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings. Good understanding and experience in Customer Satisfaction … see Appendix A) theory, design and architecture. Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation. Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms. Intimate with project management leadership and resource tracking techniques. Knowledge of software and/or hardware development, testing, and implementation. In-depth knowledge of relevant More ❯

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional … technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. … IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If More ❯

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional … technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. … IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If More ❯

based services. You will act as the ultimate escalation point for complex technical challenges while collaborating extensively with architectural teams on solution design. Your responsibilities extend to overseeing seamless service delivery; imparting expert guidance on portfolio management; ensuring robust risk mitigation; managing substantial budgets; orchestrating disaster recovery strategies; nurturing team development; maintaining exhaustive documentation; evaluating vendor relationships; reporting … backup technologies.* Advanced knowledge of Windows Active Directory/Azure Entra ID administration complemented by strong PowerShell scripting capabilities for automation purposes.* Demonstrated success in managing expansive operations including service delivery frameworks (ITIL/ITSM), incident/problem/change control processes within structured environments.* Proven ability to implement global IT strategies whilst tailoring them for compliance with … CIS benchmarks together with practical experience enforcing identity/access management protocols.* Established record in managing budgets effectively alongside vendor relationship oversight-including contract negotiation/performance reviews/service level monitoring-and engagement with third-party providers.* Exceptional communication skills enabling productive collaboration across global teams whilst influencing stakeholders at all organisational levels.* Distinguished leadership qualities evidenced through More ❯

experienced Senior Resourcing and Continuous Improvement Specialist to design the infrastructure, processes, and insights that will help Second Nature scale sustainably. Sitting at the intersection of data, people, and service delivery, this role goes beyond analysis, you'll systemise operations, build scalable infrastructure, and drive continuous improvement across the business. You'll partner closely with Health Coaching, Customer … for shift planning, resourcing, and workload distribution. Identify automation opportunities and lead system integrations to increase efficiency. Operational Reporting & Insights Build and maintain dashboards and SQL queries to track service delivery and resource usage. Translate data into actionable insights for senior leadership and cross-functional teams. Support strategic decision-making through scenario modelling and cost-to-serve analysis. More ❯

play a pivotal role in driving our growth initiatives and expanding our client base. You will be responsible for identifying new business opportunities, developing strategic partnerships, and enhancing our service offerings in line with market trends. Your expertise in consultancy services will be essential in helping clients achieve their business goals. Key Responsibilities: Market Research & Analysis : Conduct thorough market … Client Acquisition : Develop and implement strategies to attract new clients, including outreach, networking, and relationship building. Sales Strategy Development : Create and execute a sales strategy that aligns with our service offerings in business registration, compliance, branding, digital marketing, and recruitment. Partnership Development : Build and maintain strategic partnerships with key stakeholders and industry professionals to enhance service delivery … challenges. Performance Tracking : Monitor and report on sales performance, client satisfaction, and market trends to inform future strategies and adjustments. Collaboration : Work closely with internal teams to ensure seamless service delivery and alignment of client expectations with company capabilities. Key Skills and Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in business More ❯

the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as … switch, firewall, etc firmware updates to the infrastructure estate Monitoring of primarily large format digital network equipment e.g. video processors, etc Analysis of issues and incidents logged to the Service Delivery ticket system Support for scheduling digital campaigns and one off exceptional or unusual dynamic campaigns Highlight and escalate concerns regarding physical/network security concerns to DITL … relationships with stakeholders, both internally and externally Technical Experience of working with digital out of home technologies (KIS, Broadsign, OneLAN, etc) Experience in working with ticket systems (CONNECT for Service, Zendesk, etc) Experience using various operating systems (Linux and Windows variants) Quality Management Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of More ❯

We are looking for an experienced Network Architect to join our growing network services team here at DS Smith. As the Network Operations/Architect Lead you will ensure delivery of a high-quality service aligned with business expectations whilst working closely with the Head of Network to plan future requirements and the ongoing evolution of the service. … As the successful candidate, you will encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed, which ensures DS Smith drives a clear technical roadmap … a technical leader for network technology roadmap. Provides technical expertise and acts as a trusted advisor within the business, influencing decisions. Collaborates with other IT teams to ensure the delivery of services meets expectations Assists to ensure new services transition into operation in a controlled manner Establishes standards, procedures and policies appropriately aligned with industry best practice Helps to More ❯

Lead Consultant Technology - Business Analysis/Product Owner Skills, Property & Casualty Insurance Domain experience Location - London, UK Compensation - Competitive (including bonus) At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available and quality is both impeccable and cost competitive. Over the … business. Our IT services such as application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free … Lead Consultant Technology - Business Analysis/Product Owner Skills, Property & Casualty Insurance Domain experience Location - London, UK Compensation - Competitive (including bonus) At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available and quality is both impeccable and cost competitive. Over the More ❯

measures. Identify, evaluate, and prioritise emerging data science and AI opportunities across Bupa Health Services where advanced analytics, machine learning, or automation can drive measurable improvements in health outcomes, service delivery, and operational efficiency. Acting as a health data SME by working closely with clinicians, operational and business managers to collaborate on the art of the possible, developing … and have a range of family friendly benefits. Joining Bupa Global in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Annual performance-based bonus • Onsite gyms or local … measures. Identify, evaluate, and prioritise emerging data science and AI opportunities across Bupa Health Services where advanced analytics, machine learning, or automation can drive measurable improvements in health outcomes, service delivery, and operational efficiency. Acting as a health data SME by working closely with clinicians, operational and business managers to collaborate on the art of the possible, developing More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯

all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors … lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors More ❯

a promise, and you’ll be the one who makes sure we keep it. We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings , making sure our teams arrive … on time, fully equipped, and ready to deliver a flawless service experience. This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential. Your mission Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth. Manage all subscription schedules … analysing data to make future days run even better. You’ll thrive here if you... Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management. Can juggle multiple priorities under pressure without losing your cool. Understand that a great schedule is about commercial efficiency , not just logistics. Love working with tech More ❯

a promise, and you’ll be the one who makes sure we keep it. We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings , making sure our teams arrive … on time, fully equipped, and ready to deliver a flawless service experience. This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential. Your mission Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth. Manage all subscription schedules … analysing data to make future days run even better. You’ll thrive here if you... Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management. Can juggle multiple priorities under pressure without losing your cool. Understand that a great schedule is about commercial efficiency , not just logistics. Love working with tech More ❯

a promise, and you’ll be the one who makes sure we keep it. We’re looking for a commercially-minded live operations leader to run our entire daily service schedule, manage our tech platform, and keep our eco-friendly vans moving like clockwork. You’ll oversee all recurring client work plus new bookings , making sure our teams arrive … on time, fully equipped, and ready to deliver a flawless service experience. This isn’t a call-centre role. This is a central command seat — where quick thinking, clear communication, and sharp commercial instincts are essential. Your mission Own the entire live schedule across all service vans, ensuring routes are efficient, profitable, and smooth. Manage all subscription schedules … analysing data to make future days run even better. You’ll thrive here if you... Have 2–5 years’ experience in scheduling, dispatch, fleet management, live operations, events, or service delivery management. Can juggle multiple priorities under pressure without losing your cool. Understand that a great schedule is about commercial efficiency , not just logistics. Love working with tech More ❯