Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create … sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with … testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing More ❯
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create … sustained business growth. Responsibilities: Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately. Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures. Help and support with … testing products; and report the results to your line manager. Maintain and develop the company’s CRM system by insuring all data relating to customers and support tickets are accurate and up to date. Attend regular training and meetings to maintain and expand knowledge and performance level. Understand and strive to meet or exceed Hotline Team targets while providing More ❯
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve technical issues via ticketing systems, phone, and remote sessions. Troubleshoot complex problems at both the … teams. Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions. Share insights from customer interactions to improve our product and support experience. Document troubleshooting steps and resolutions clearly for both internal and customer use. Lead root cause analysis and coordinate corrective actions to prevent recurrence. Qualifications Your Experience Mandatory Requirements More ❯
An outstanding opportunity to join a small but growing Bank as their Senior IT Support Engineer. This is a hands-on role where you'll be the go-to person for IT support, with clear scope to progress into cyber and security down the line. What you'll do Provide 2nd/3rd Line Support with 5+ More ❯
Akkodis are partnering with a highly reputable client within the Financial Services sector on the continued expansion of their IT Support team. The team of 16 supports users across the EMEA region on a wide range of issues. Responsibilities are shared across Service Desk support, Hardware and Floorwalking. You will be supporting users across the whole business and … at all levels including the trading team that need to minimise downtime at every opportunity. We are looking for a positive, solution-focused IT Support professional with excellent customer service skills. You will be involved in BAU support as well as project support. The successful candidate will have the following experience: 2-5 years of experience in a … Service Desk/IT Support role Excellent customer service skills and a professional manor ServiceNow experience on a busy Service Desk A good understanding of ITIL Experience with laptop builds and good understanding of the Hardware Asset Management life cycle within ServiceNow This is an initial 6 month contract opportunity with a very high possibility for multiple extensions. The More ❯
A Career with Point72's Application Support Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company's IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile … methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. Our Application Support Team's mission is to deliver a stable production environment for our investment professionals to safely grow their businesses while quickly responding to and remediating system outages and client needs. We are a rapidly growing group … members the opportunity to collaborate across the Firm's various technology teams to achieve joint success. What you'll do Lead the build out of the Macro trading application support function to provide technical support to our investment professionals Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders More ❯
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with More ❯
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with More ❯
AV Support/Service Engineer - This is a new fresh position seeking someone with at least 5years of service experience. The position is after a very technical AV Engineers that has the ability to fault find/fix and maintain integrated AV systems that have been installed in a one-off environment. You will look after 2 close … CV AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL SOUND AUDIO Q-SYS QSYS DSP CRESTRON VIDEOWALL LED BARCO DIGITAL SIGNAGE CHRISTIE MICRO-TILES SERVICE SUPPORT MAINTAIN MAINTENANCE BREAK FIX LONDON ESSEX KENT More ❯
On Site AV Support Technician - This position will see you working as an AV event support technician on a client site in CENTRAL LONDON. The role will see you working at a corporate so the ability to work alongside senior management/directors is an absolute must i.e. you must be very client facing. You will be responsible … for: * AV VC Technical Support (Cisco, Teams or Poly Experience) * Good with Audio and lighting as well as videowalls * Working with the client to ensure all av event needs are met * Basic trouble shooting and diagnostics * Preventative maintenance checks * Working knowledge of PowerPoint presentations * Ideally be able to use control systems Crestron AMX If you have these skills and More ❯
Framework Our client is looking to recruit 2 additional permanent engineers for its business. The ideal candidate will have a degree-level education with 1-3 years of IT support/IT Infrastructure/Data Centre experience, coupled with some Azure Infrastructure experience (ideally implementations of Azure). Any of the following would be highly advantageous: IaC automation (Terraform … must live within commuting distance of central London, as there will be 1-2 days in the London office each week. There is no visa sponsorship or visa transfer support on offer, sadly. We are not seeking AWS or GCP skills. Purely Azure. What's in it for you? A good base salary (Yes, there is a big range More ❯
Framework Our client is looking to recruit 2 additional permanent engineers for its business. The ideal candidate will have a degree-level education with 1-3 years of IT support/IT Infrastructure/Data Centre experience, coupled with some Azure Infrastructure experience (ideally implementations of Azure). Any of the following would be highly advantageous: IaC automation (Terraform … must live within commuting distance of central London, as there will be 1-2 days in the London office each week. There is no visa sponsorship or visa transfer support on offer, sadly. We are not seeking AWS or GCP skills. Purely Azure. What's in it for you? A good base salary (Yes, there is a big range More ❯
Our client is looking to recruit 2 additional permanent engineers for its business. The ideal candidate will have a degree-level education with 1-3 years of IT support/IT Infrastructure/Data Centre experience, coupled with some Azure Infrastructure experience (ideally implementations of Azure). Any of the following would be highly advantageous: IaC automation (Terraform, Ansible … live within commuting distance of central London, as there will be 1-2 days in the London office each week. Unfortunately, there is no visa sponsorship or visa transfer support available. We are not seeking AWS or GCP skills. Purely Azure. What's in it for you? A good base salary (Yes, there is a big range, but it More ❯
