is created. They do this by providing a leading agile learning platform that delivers effective secure coding solutions for developers to learn, apply, and retain software security principles. The Technical Support Engineer role combines technical expertise with customer engagement. You'll handle complex technical challenges while helping support colleagues with difficult issues that require additional expertise. … You'll connect with customers worldwide, communicating technical information clearly, engaging in thoughtful technical discussions, and helping them maximize their use of the platform. Additionally, you'll collaborate with internal teams (Sales, Marketing, etc.) to address technical challenges, identify bugs and improvements, and share insights with the appropriate teams (Product and Engineering). What You Will Do … Diagnose and troubleshoot technical issues, assisting T1 and T2 support agents with escalated tickets Fix content-related bugs Meet SLAs and customer service standards by coordinating with other technical teams to resolve tickets according to timelines and priorities Maintain clear communication that keeps all relevant teams informed of problem-solving progress Identify platform bugs and improvements, communicating them More ❯
London, England, United Kingdom Hybrid / WFH Options
Hawksworth
Position: Technical Support Engineer (IBM iSeries or AS/400) - Global Software company Company: Global Software company - DevOps/version control/Security Salary: 60k-70k GBP Fully remote Do you have experience supporting and troubleshooting IBM iSeries or AS/400 mainframe environments? Our client are the most impressive software company.....that you may never have heard of....even … NASA use some of their software, the list goes on! In this role you will provide technical support for our client's environment, working on both Linux and Windows servers. What does your day look like? Represent our client as the first point of contact Help customers by demonstrating your expertise in IBM iSeries or AS/400 Diagnose More ❯
Join to apply for the Senior Technical Sales Engineer role at Colt Technology Services 3 weeks ago Be among the first 25 applicants Join to apply for the Senior Technical Sales Engineer role at Colt Technology Services Short Description We seek a Senior Technical Sales Engineer with extensive data centre experience to work in … and the sales team. You will report to the Global Design & Engineering Director, part of the Real Estate Development Team in Colt DCS. The role is responsible for providing technical support for sales opportunities and coordinating responses from engineering specialists to ensure successful sales bid responses and continuity throughout the design process. Job Summary Act as the primary technical liaison between the sales team and the design & engineering team. Provide technical expertise and support during the sales process, including pre-sales consultations, technical presentations, and product demonstrations. Collaborate with the design & engineering team to develop and deliver technical solutions that meet customer requirements. Coordinate and manage the response to technical inquiries from customers, ensuring More ❯
to be partnering with an established and growing operations and maintenance provider focused on large-scale solar energy projects across the UK and internationally. We’re looking for a Technical O&M Support Engineer who blends hands-on electrical knowledge with analytical skills and a problem-solving mindset. In this role, you’ll be providing advanced remote support … to field teams, analysing system performance, and supporting the technical resolution of complex issues across a broad solar portfolio. If you're currently providing remote or second-line support in the solar or electrical O&M space and you're ready to step into a more autonomous, international-facing role — we’d love to hear from you. Responsibilities and … site teams to identify and address systemic issues, helping reduce downtime and optimise asset performance * Lead or support RCA investigations and escalate to manufacturers when needed * Create and maintain technical documentation and repair guides * Support commissioning, retrofit works, and attend site when remote solutions aren't viable * Collaborate with internal teams and international subsidiaries on recurring issues and best More ❯
the team with some relevant previous experience, who has the capability to grow in the role. A level 1.5 going on Level 2 or Level 2 engineer. As a Technical Support Engineer at GB Labs, you will provide enterprise-level technical support to our international customers and partners – helping them diagnose and troubleshoot software and hardware problems … with our intelligent storage products. Duties and responsibilities Provide level 1+ technical support to customers and partners to defined SLAs and KPIs, with a focus on quality and customer satisfaction. Accurately document customer issues and questions - asking users targeted questions to quickly understand the possible root cause. Utilise logical thinking to troubleshoot and problem solve tickets – accurately documenting investigations. … the next level of support where you have reached the limits of your knowledge and tracking those cases to ensure you continue to learn. Provide feedback with regards to Technical Support procedures and policies, to contribute to process/workflow improvement and the overall customer satisfaction and team efficiency. Qualifications 2+ years’ experience in the IT field - ideally in More ❯
We seek a Senior Technical Sales Engineer with extensive data centre experience to work in our Global Design & Engineering Team. In this global role, you will serve as a critical interface between the design & engineering team and the sales team. You will report to the Global Design & Engineering Director, part of the Real Estate Development Team in Colt … DCS. The role is responsible for providing technical support for sales opportunities and coordinating responses from engineering specialists to ensure successful sales bid responses and continuity throughout the design process. Job Summary Act as the primary technical liaison between the sales team and the design & engineering team. Provide technical expertise and support during the sales process, including … pre-sales consultations, technical presentations, and product demonstrations. Collaborate with the design & engineering team to develop and deliver technical solutions that meet customer requirements. Coordinate and manage the response to technical inquiries from customers, ensuring timely and accurate information is provided. Aggregate customer requirements and input into design & engineering to evolve the Global Reference Design (GRD) Assist More ❯
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: We seek a Senior Technical Sales Engineer with extensive data centre experience to work in our Global Design & Engineering Team. In this global role, you will serve as a critical interface between the design & engineering team and the sales team. … You will report to the Global Design & Engineering Director, part of the Real Estate Development Team in Colt DCS. The role is responsible for providing technical support for sales opportunities and coordinating responses from engineering specialists to ensure successful sales bid responses and continuity throughout the design process. Job Summary • Act as the primary technical liaison between the … sales team and the design & engineering team. • Provide technical expertise and support during the sales process, including pre-sales consultations, technical presentations, and product demonstrations. • Collaborate with the design & engineering team to develop and deliver technical solutions that meet customer requirements. • Coordinate and manage the response to technical inquiries from customers, ensuring timely and accurate information More ❯
London, England, United Kingdom Hybrid / WFH Options
Dataiku
What to know about the Dataiku Support Team At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major … to take our growth to the next stage by building out an enterprise-grade global support function. How you'll make an impact We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue … to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed. Some expected outcomes More ❯
company is headquartered in New York City with offices worldwide. Discover more at www.medidata.com and follow us on LinkedIn , Instagram , and X . About the Team: The Customer Support Technical Support Engineer is a technical expert acting as the primary contact between first/second line support and core engineering teams. You will handle work requests, both … Manage work requests regarding issues, bugs, or customer problems, taking ownership through to resolution. Develop diagnostic and corrective SQL scripts to resolve customer issues or identify necessary patches. Reproduce technical problems, diagnose causes, identify solutions, and communicate updates to clients. Differentiate between application database, OS, network, and hardware issues, and own resolution processes. Analyze processes and recommend improvements, including … maintaining the knowledge base. Participate in weekend on-call rotations for critical issues. Present complex technical information to non-technical audiences. Collaborate with other teams to ensure application effectiveness and compliance with regulations. Qualifications: Training and experience with SQL Server and advanced SQL (e.g., MySQL, PostgreSQL, MSSQL). Intermediate experience with C#, Visual Studio, ASP.NET; basic knowledge of More ❯
Technical Services Engineer Department: Planning & Engineering Employment Type: Full Time Location: AAG Defence Services Description Job title: Technical Services Engineer Reports to: Engineering Planning Manager Location: BZZ Atlantic Aviation Group AAG Defence Services is a MAA Part 145 Approved Maintenance Organisation (AMO) based in RAF Brize Norton, UK. We work in partnership with Airbus Aerospace & Defence … is a subsidiary company of Atlantic Aviation Group. Job Purpose Responsible for assisting with the coordination of aircraft maintenance, customer co-ordination, whilst also maintaining a high level of technical support to the shop floor and our customers with regards to aircraft technical queries. This is to ensure that the performance of maintenance on the A400M fleet is … carried out in a safe and efficient environment providing a service to our customers that meets and exceeds the deliverables for the project. Key responsibilities Provide technical support and interfacing with Airbus Military UK, third party suppliers and sub-contractors providing robust communication links for technical issues. Overview of technical requirements at the pre-input and production More ❯
A Snapshot of Your Day As a Technical Support Engineer, you'll play a key role in ensuring the performance and reliability of Siemen generators and auxiliary systems. A typical day might involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You'll … also visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy future while advancing your own technical expertise. How You'll Make an Impact Provide expert technical support for Siemens generators and auxiliary products. Develop and author technical reports, work scopes, and test procedures to support new product development and existing operations. … Collaborate with internal customers and Siemens' global engineering network to ensure effective solutions and knowledge sharing. Prepare for outages, including delivering customer presentations and providing onsite technical support. Troubleshoot and resolve equipment issues during outages, ensuring timely fault resolution. What You Bring A university degree in engineering with Electrical Bias. 3+ years of experience in the power generation sector More ❯
London, England, United Kingdom Hybrid / WFH Options
Dataiku
What to know about the Dataiku Support Team At Dataiku, the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team, with members spanning 10+ countries and across 3 major … to take our growth to the next stage by building out an enterprise-grade global support function. How you’ll make an impact We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue … to scale up our operations. As a Technical Support Engineer, you will help our EMEA and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies. You will also collaborate with various internal teams to solve and escalate customer issues as needed. Some expected outcomes More ❯
offices around the world to meet the needs of its customers. Discover more at and follow us on LinkedIn , Instagram , and X . About the Team: The Customer Support Technical Support Engineer is a technical expert who is the primary contact between first/second line support and core engineering teams. You will handle work requests (which … take ownership of issues through to resolution. Develop diagnostic and corrective SQL scripts to help resolve customer problems or identify existing scripts or patches that must be applied. Reproduce technical problems, diagnose causes, identify temporary or final solutions, and communicate status updates to our clients. Distinguish between application database, operating system, network, and hardware problems and take ownership of … through to resolution. Provide process analysis and make recommendations for improvements, including maintenance of our knowledge base. Participate in weekend on-call rotation for critical issues escalation. Present complex technical information to non-technical audiences. Work with other Medidata teams to ensure application effectiveness and compliance with regulatory and legislative controls. Qualifications : SQL Server specific training/work More ❯
the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration. Who we seek: A motivated and self-driven Technical Support Engineer to provide high-quality support to our enterprise customers, being their advocate in collaborating with our Sr. Support Engineers team to drive issues to resolution. What … you’ll do: Work closely with client stakeholders to triage and troubleshoot technical issues Evaluate implementation results, deploy solution components and workarounds, and participate in the product configuration efforts in order to meet clients’ specific requirements Engage with multi-discipline internal and client teams to ensure successful resolutions within customers’ environments Share knowledge of relevant technical areas at … few times per year What you’ll bring: 2+ years of professional experience in information technology in a customer-facing role – preferably involved in product implementation and hands-on technical activities within enterprise corporate environments An undergraduate degree in Computer Science, Information Technology/Systems, or other related technical disciplines. A graduate degree in a technical or More ❯
to innovation, our client offers above-average salaries, stock options, and a range of benefits, including opportunities for travel and training in the United States. As a Graduate Support Engineer, you will play a crucial role in our client's UK team, engaging with clients and troubleshooting Network and Hardware Issues. While certifications such as CCNA or JNCIA or More ❯
Technical Support Engineer - Electronics Location: Twickenham Salary: £36,000 - £40,000 Basic + Profit Bonus + Private Healthcare + Private Pension + IMMEDIATE START Be a part of a growing company who have had incredible success year on year in this high tech environment. Providing technical support in the semiconductor industry, you will be working on cutting … opportunity for electronics engineers to be part of a close-knit, specialist team. If you are looking to work with an ambitious company and grow your career becoming a technical specialist in this industry, then this is the perfect role for you. On offer is an opportunity to grow your career in a company, going from strength to strength. … Electronics engineers looking to work with high tech products and varied clients will thrive! Your role as a Technical Support Engineer will include: Technical support (via email & phone) Product repairs when needed Supporting the business development team Installations, maintenance, soldering and general electronics work The successful Technical Support Engineer will need: Electronics degree Good hands More ❯
Social network you want to login/join with: Technical Support Engineer - Onsite - Central London This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central London. Job Duties: To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital … from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post. Person Requirements: Previous experience working as on-site IT engineer or on a busy Service Desk Must have the right to live and work in the UK. Must meet Security Clearance vetting requirements as this is a requirement of … the role. Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance Key Words: SC Cleared - SC Clearance - AV - Audio Visual - Support Engineer - Audio Visual Equipment - AV Support - Service Desk - Technical Support - Digital Workplace Job Description Technical Support Engineer - Onsite - Central London This is a full-time onsite Support Engineer to provide More ❯
Social network you want to login/join with: We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration … and maintenance of our solutions. You will be responsible for resolving software and hardware challenges and ensuring seamless implementation for customers across different industries. Key Responsibilities : Technical Support & Troubleshooting: Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces). Diagnose and troubleshoot … Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions. Collect and analyze customer feedback to support product improvement. Customer Training & Enablement: Deliver technical workshops, training sessions, and onboarding support to ensure customer success. Create technical documentation, integration guides, and troubleshooting manuals. Partner with sales teams to provide technical expertise during More ❯
Join to apply for the Technical Support Engineer role at Semac Group 1 week ago Be among the first 25 applicants Join to apply for the Technical Support Engineer role at Semac Group Semac Automation is a leader in measurement instrumentation, services, and solutions for industrial process engineering. We provide process solutions for flow, level, pressure … temperature, analytics, drives, recording, and digital communications, optimizing processes in terms of economic efficiency, safety, and environmental impact. Position Overview: Semac Automation is seeking a skilled and dedicated Technical Support Engineer with a background in industrial process engineering and measurement instrumentation. The ideal candidate will possess the technical expertise and experience to provide high-level support for … our sophisticated products and solutions, ensuring customer satisfaction and efficient resolution of technical issues. Key Responsibilities Identify Hardware and Software Solutions: Diagnose and provide solutions for various technical issues related to hardware and software. Troubleshoot Technical Issues: Efficiently identify and resolve technical problems faced by customers. Diagnose and Repair Faults: Analyze and repair hardware and software More ❯
London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: Civil Technical Support Engineer, england col-narrow-left Client: Location: england, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job Role: Civil Technical Support Engineer Working Pattern: Home based with … Job Reward: £48,000 to £53,000 Band, plus Car, Package and Bonus Job Type: Permanent Department: Civil Design and Engineering Support Team This role is a mix of technical engineering, design consultation, and customer engagement Are you a people person? Do you like the freedom and responsibility of managing your own workload? Like to be client facing? Do … you want to develop as a true civil subject matter expert? Are you a natural networker that enjoys building relationships across different clients? This is a technical support consulting role, using your civil engineering design and engineering knowledge to help customers, sales teams, and industry professionals It involves a mix of technical design work, customer interaction, site visits More ❯
Technical Support Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training Cornwall - 4 on, 4 off shifts days/nights This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work … within a niche area of telecommunications is continuing to thrive and further cement themselves as a well named provider. Whilst working in this very important position, providing hands-on technical support and managing internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams. An ideal candidate will come from a technical background, ideally within either a telecoms/satcoms or maritime setting. Having network operations or technical engineering experience and or with any relevant satcom equipment/management systems such as More ❯
Technical Support Engineer (Eligible for SC Clearance) Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership + Full Training Cornwall - 4 on, 4 off shifts days/nights This role is a great fit for a Technical Support Engineer who takes pride in their work and is eager to work … within a niche area of telecommunications is continuing to thrive and further cement themselves as a well named provider. Whilst working in this very important position, providing hands-on technical support and managing internal and customer IT infrastructure. You will ensure 24/7 service availability by responding to inquiries, providing 2nd line support, monitoring networks, and resolving technical issues. Additional responsibilities include maintaining records, developing technical expertise, improving processes, and supporting 1st and 2nd line teams. An ideal candidate will come from a technical background, ideally within either a telecoms/satcoms or maritime setting. Having network operations or technical engineering experience and or with any relevant satcom equipment/management systems such as More ❯
seamlessly integrates into a client's technology stack and can increase sales conversions by 40%, reduce transaction times, and vastly improve the customer experience net promoter score. As the Technical Solutions Engineer, you will be responsible for understanding the client's needs, documenting the requirements and designing tailored technical solutions fit for purpose. We need someone who … understands software as a service implementation, has an analytical and technical mind, and understands Restful APIs and rules engines. We also need someone with the capability and desire to work in a technical product support role. The Technical Solutions Engineer will also be expected to support the wider customer implementation, for example, troubleshooting, solution design, testing … customer education and post-implementation support. This role could suit a Developer who wants to be more business solution-focused, someone early in their application support career with a technical background OR an experienced implementations consultant/engineer with a technical background. Future opportunities could include a move into QA, Product, or Customer Experience. Remuneration package Maternity More ❯
Role: Technical Solutions Engineer Location: London (One day a week in the office in London W11) Duration: Maternity Cover Contract Summary Our client is a multi-award-winning international customer experience tech company. Their software seamlessly integrates into a client's technology stack, increasing sales conversions by 40%, reducing transaction times, and vastly improving the customer experience net … promoter score. As the Technical Solutions Engineer, you will understand client needs, document requirements, and design tailored technical solutions. The role requires knowledge of SaaS implementation, analytical and technical skills, and familiarity with Restful APIs and rules engines. You should also be capable and eager to work in a technical product support role. The role … design, testing, customer education, and post-implementation support. This position could suit a developer seeking a more business-focused role, someone early in their application support career with a technical background, or an experienced implementation consultant/engineer. Future opportunities include QA, Product, and Customer Experience roles. Remuneration Package Maternity cover contract £35,000 - £45,000 per annum More ❯
of customers in more than 30 countries and we’re just scratching the surface. As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy. You could be the next "Nozomier"! If … Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust. Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues. Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed. Drive interactions with customers for resolution of issues while interacting … core competency on Nozomi Networks entire product line and technologies. Create knowledge base content where none exists while updating existing to correctly position solutions. Understand critical account infrastructure and technical environments. Provide white-glove treatment for critical accounts. Replicate and reproduce customer issues in the lab prior to escalating issue internally. To be successful in this opportunity, you will More ❯