1 to 25 of 68 Customer Service Jobs in Manchester

Customer Service Specialist Manchester City Centre 25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact … your allocated clients, this is not your normal high volume customer service role. For the first 30 days of a clients contract, you will be responsible for dealing with any issues, general queries and technical questions they may have about the software, helping them to navigate the system ...

Customer Service Specialist Manchester City Centre 25,000 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact … your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound ...

This is an exciting opportunity for a professional to join the Technology & Telecoms sector as a Customer Service representative in Milton Keynes. The role requires a proactive individual to deliver exceptional service and support to clients, ensuring their needs are met effectively. Client Details Our client … within the Technology & Telecoms industry. They are committed to providing innovative solutions to their customers and are known for their focus on quality and customer satisfaction. Description Respond to customer inquiries via phone, email, and other communication channels. Provide accurate information about products and services within the Technology ...

role at Elliotts includes all general admin duties, including sending emails, answering calls, serving customers and contacting suppliers, and all aspects of customer service whilst requiring additional flexibility. Role You will learn how to: Serving customers on the front desk Managing paperwork Scanning and filing away documents Sending … relevant documents off Contacting suppliers Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained Handling enquiries by email or telephone and assisting customers when required. Building effective relationships with customers and colleagues to ensure a high level of customer service ...

role at Elliotts includes all general admin duties, including sending emails, answering calls, serving customers and contacting suppliers, and all aspects of customer service whilst requiring additional flexibility. Role You will learn how to: Serving customers on the front desk. Managing paper work. Scanning and filing away documents. … Sending relevant documents off. Contacting suppliers. Managing designated corporate customer accounts to ensure high levels of customer service provided and maintained. Handling enquiries by email or telephone and assisting customers when required. Building effective relationships with customers and colleagues to ensure a high level of customer ...

invoicing has been completed. Ensure processes are followed and have a proactive approach in picking up billing activities to ensure positive cashflow and customer satisfaction. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. … https://www.escode.com Key Accountabilities: Raise sales invoices and credit notes with high accuracy. Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays. Ensure are raised as per the agreed terms and conditions and check ...

team within the Digital Services department of The Christie. Our Tech Bar team is well established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 2nd Line Technical Support, resolving complex IT incidents and requests remotely and on-site when required. … ability to technically diagnose IT related issues will play a large part of this role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents ...

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, Nottingham Region My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make … excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will ...

Customer Service - Operations Team Leader Job Type: Permanent Location: 19 chapel Walks, Manchester City Centre Salary: 35k Annual Salary plus annual bonus & additional allowance for 24/7 shifts TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies … experience. Strategic thinker with strong analytical and creative problem-solving skills. Experience providing constructive criticism and implementing corrective action plans. High-level understanding of customer confidentiality standards and also has a passion for the development of teammates. Also please see below further vacancy requirements: UK passport holder or valid ...

Customer Solutions Specialist Salary up to 28,000 Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions ...

Customer Solutions Specialist Salary up to 28,000 DOE Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving … service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

strongly believe that it is our people that make us great. About the role: You will provide 2nd Line technical support in a service desk environment for multiple clients, acting as an escalation point for other service desk engineers. You will build strong customer relationships through customer knowledge, ensure technical documentation is thorough, and make ongoing support as efficient as possible. Responsibilities: Answering incoming calls to Service Desk, logging and actioning end-user service requests in PSA system, following Service Desk procedures and policies Address technical queries promptly and efficiently, prioritising them ...

Customer Support Advisor Location: Manchester City Centre Salary: £26,600 per annum Full-time (Mon-Fri) We're recruiting for a fast-growing healthcare software company based in Manchester, looking to appoint a Customer Support Advisor to join their Service Desk team. This role is the first … point of contact for customers, supporting users via a customer portal and phone, logging and managing incidents, troubleshooting basic technical issues, and escalating more complex cases to 2nd Line/Customer Success teams. Key Responsibilities: Act as first-line support for customer queries Log and manage incidents ...

seeking an experienced Senior SAP CS/SD Consultant with strong German language skills to lead and support end-to-end SAP Customer Service (CS) and Sales & Distribution (SD) implementations. The role involves close collaboration with business stakeholders, designing scalable SAP solutions, and ensuring high-quality delivery across … module implementations, rollouts, and enhancements Analyze business requirements and translate them into functional SAP solutions Configure and customize SAP CS (service orders, service contracts, warranties, notifications) and SAP SD (order-to-cash, pricing, billing, delivery, credit management) Participate in S/4HANA migration or transformation projects Prepare ...

proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is the front-line customer interface for the Customer Services Field Service Department and plays a key role in ensuring contractual service obligations … well as providing immediate response service to customers with projects, breakdowns, repair and other service requirements. The role is responsible for: Order Processing for all service contracts. Renewal and Service Credit Quotations for all CS Contracts. Commercial activities inclusive of payment terms reviews, invoice queries & credit ...

Dedicated 2nd Line Engineer Location: Lowton (Customer Site) – 3/4 days per week, occasional travel to Whetherby Hours: Full-time, 37.5 hours per week Overview of the Role Due to continued growth, we are looking for a Dedicated IT Service Desk Engineer to work from our clients … site in Lowton. This role involves providing an excellent first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements ...

delighted to be partnering with a well-established and highly regarded law firm in their search for an IT Analyst to join their Service Team. This is an excellent opportunity for a customer-focused IT professional to play a key role in delivering high-quality technical support within … professional services environment. ** Law Firm IT or Professional Services experience is highly desirable for this role ** The Role Reporting to the IT Service Manager, you will act as a primary point of contact for colleagues across the firm, handling support queries via phone, email and in person, all managed ...

+ Benefits About the Role We are looking for a ServiceNow Platform Developer to join our clients team delivering modern, scalable ServiceNow solutions across Customer, Technology, and Employee Experience platforms. You'll work closely with senior architects and consultants to design, configure, and deploy workflow solutions that improve efficiency … user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement ...

Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight … Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

Customer Onboarding Executive Manchester, Leeds, Slough or Wigan (Hybrid 2-3 days a week) Competitive + Bonus + Benefits Permanent full time Join our IRIS Staffology team and help customers modernise the way they run payroll. As an Implementation Consultant, youll be at the heart of guiding organisations through … customers feel supported at every step, helping them adopt Staffology successfully and get the very best from the software. Your work will directly influence customer confidence, satisfaction, and long-term success with IRIS. What youll be doing Delivering customer implementations and migrations from initial scoping through to completion. ...

Autotask. Working together with accounts team to resolve any invoicing discrepancies/enquiries. Develop and maintain supplier relationships to ensure best support/customer service Oversee the procurement cycle from sourcing to delivery, ensuring compliance with company policies and best practices. Maintain accurate records and reports … procurement activities, including cost analysis, vendor performance, and inventory levels. Customer Order Validation Responsible for entering sales orders, in line with customer order details. Accurately check all customer orders to ensure that all minimum information has been provided by the Sales team including but not limited ...

resolving user queries, delivering clear and timely communication, and ensuring a high standard of service. Your work will play a key role in customer satisfaction and contribute to the continuous improvement of our support operations. Your work will play a key role in customer satisfaction and contribute … continuous improvement of our support operations. The role will involve: Respond to customer support requests via ticketing system, email, or chat in a timely and professional manner Accurately log, prioritise and classify support queries based on impact and urgency Resolve common customer issues independently using documented processes ...

Customer Support Specialist (Autonomous Vehicles) TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media … globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. As a Customer Support Specialist you will provide real-time guidance and support to customers and autonomous vehicles (AVs) in complex driving scenarios. As a fleet response ...