22 of 22 Customer Engagement Jobs in the Midlands

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional … Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE) . More specifically, Customer Insights and Customer Journeys , supporting the organisation in delivering data-driven, personalised customer experiences at scale. This is a senior, hands-on role within IT Services, combining ...

Customer Engagement Manager £40,000 - £42,000, plus benefits Wolverhampton – Hybrid Due to ongoing business growth, an exciting opportunity has opened up to join a dedicated team that prioritises client success. As the primary point of contact for customers, you’ll foster strong, positive relationships while ensuring their … needs are met and their expectations are clear. Your focus will be on driving customer satisfaction and retention, helping clients achieve their goals while strengthening long-term partnerships. Main Areas of Responsibility for the Customer Engagement Manager: Responds to enquiries and concerns from customers Arranges regular customer ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join ...

Dynamics 365 Call Centre Operations Consultant - East Midlands (Hybrid) Permanent | Hybrid (2 days per week on-site) Are you a Dynamics 365 Customer Engagement specialist with a passion for building exceptional customer service and contact centre experiences? Do you enjoy designing solutions that bring together omnichannel engagement , Teams Telephony , Live Chat , and Voice to create seamless customer journeys? A leading organisation in the East Midlands is looking for an experienced D365 CE Functional Consultant to help shape the future of their contact centre operations and drive intelligent, real-time engagement across all channels. What ...

will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer outcomes, under a joined-up Account Plan. You will cultivate … convert these into opportunities for Computacenter. Where the Role Fits: Youll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services, Group Professional Services and Group Technology Sourcing as required; Youll be Computacenters leading services presence ...

roadmaps, solution design, and delivery ownership Experience working with both internal and external stakeholders Background in enterprise-scale D365 programmes Excellent communication and stakeholder engagement skills Desirable Skills (Nice to Have) D365 Supply Chain Management (SCM) D365 Customer Engagement/Customer Service D365 Sales D365 Customer ...

working from a remote home basis in the UK, this senior level position of (Business Development Director) European Market Development Director is focused on customer and market engagement along with business growth, primarily targeting the OE, Tier 1 and Tier 2 levels. The role of (Business Development Director … working closely with the existing global technical and operational teams to support: Opportunity identification Bid and tender delivery Programme integration and development Communication and customer support Target added-value content Establish and deliver sales growth. Formulate, agree and execute business strategies for markets and customers. Customer relationship management ...

helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line … customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training. Compensation: National Apprenticeship Wage ( 15,704). Hours: Monday ...

helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line … customer support via live chat. You'll own inquiries from start to finish, diagnose problems, escalate complex issues, and proactively enhance our support resources. Location: Leicester (20-min walk from train station) - Office-based, with 1 WFH day after training. Compensation: National Apprenticeship Wage (£15,704). Hours: Monday ...

role requires a keen eye for detail, a strong problem-solving mindset, and collaboration with cross-functional teams to enhance warehouse productivity and meet customer demands. Join us in revolutionizing our warehouse operations and contributing to our organization's growth and success. Key Responsibilities Assessing client business requirements … documentation throughout the project. Design and Development of configuration changes over BY WMS system as per requirement. Engineer software changes (new features) to satisfy customer requirements. Engineer fixes to resolve software defects. Design technical solutions based on customer specification document. Create and execute test plans to verify software ...

This role is responsible for generating direct sales opportunities while providing comprehensive sales support across defined sector accounts. The position requires timely responses to customer enquiries, strong rapport-building skills, and the ability to develop and maintain effective internal and external relationships. Your new role Opportunity Development & Sales Support. … manage direct sales opportunities at agreed value levels. Qualify and allocate sales leads generated through marketing activities, ensuring appropriate follow-up or arranging customer appointments. Manage inbound enquiries and reassign to Business Development Managers (BDMs) where appropriate. Conduct telemarketing activities and achieve agreed KPIs. Assess customer needs ...

Microsoft 365, Azure, web development, integration, CRM/ERP and security technologies, including device management, data analytics platforms, modern web frameworks, enterprise workflow tools, customer engagement platforms and cloud infrastructure services Profile A successful IT Environment Manager should have: A strong understanding of IT systems and infrastructure management. ...

Role: Functional Consultant Dynamics 365 CE (Customer Insights & Journeys) Location: Birmingham (Hybrid: 1 2 Days a Month On-Site) Salary: £45,000 - £56,500 Contract: Fixed-Term (12 Months) Network IT are supporting our clients large-scale digital customer engagement transformation , we are seeking an experienced Functional … Consultant to act as the functional lead for Microsoft Dynamics 365 Customer click apply for full job details ...

high-impact leadership role for a commercially astute sales leader who thrives on building high-performing teams, driving revenue growth and strengthening vendor and customer partnerships across the IT channel. If you're passionate about coaching people, scaling performance, and shaping sales strategy in a fast-moving technology business … Create a culture of accountability, collaboration and solution-led selling Elevate performance through hands-on leadership and coaching Drive Growth Grow the active trading customer base and maximise account potential Ensure revenue and gross profit targets are consistently exceeded Turn opportunities into long-term customer relationships Optimise Sales ...

seeking an experienced and proactive Project focussed Network Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco and security products who is looking to hone in on a career in a career … project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead ...

Security Solutions Sales Consultant Full-time | UK-wide travel, East Midlands based | Competitive Salary + Car Allowance + Excellent Benefits Are you a confident, customer-focused professional who knows how to bring solutions to life? Do you thrive on engaging with clients, shaping opportunities, and guiding them through … role could be the perfect next step. We’re looking for a Security Solutions Sales Consultant to support business development, pre-sales activity and customer engagement. You’ll work closely with the Head of Business Development and Sales, partnering with customers from first conversation through to deal progression ...

Security Specialist This role is outside IR35 We are seeking an experienced hands-on Senior Cybersecurity Consultant to support a major enterprise customer in delivering a Cybersecurity Assessment & Resilience Programme. This full-time, 6+ month project, combines senior-level customer engagement and leadership with practical … delivery. You will define strategy and also actively conduct assessments, produce security artefacts, support remediation activities, and work alongside customer teams to implement improvements. The successful candidate will be comfortable operating both at the whiteboard and in the detail, acting as a trusted advisor while remaining directly accountable ...

ready to take your career to the next level with a role that combines technical expertise, customer engagement, and international travel? This is an exciting opportunity to join a highly specialised engineering company operating in a niche, high-performance market. As a Business Development Manager … both personal and professional growth. What You Will Do: - Identify and develop new business opportunities across targeted sectors and regions. - Manage and nurture key customer accounts, building long-term relationships at engineering and management levels. - Collaborate closely with internal engineering and project teams to define customer requirements ...

specialist B2B market. This is a consultative, complex sales role focused on winning and expanding named strategic accounts through structured deal methodology, C-suite engagement, and long-cycle opportunity management. You will inherit qualified late-stage pipeline and work alongside a dedicated Solutions Consultant, allowing you to focus … stakeholder deals Track record managing long sales cycles of 6 to 12 months or more Strategic, named or enterprise account selling experience C-suite customer engagement experience Structured qualification methodology experience such as MEDDPIC, MEDDIC, MEDDICC, Challenger Sale, Miller Heiman or value-based selling frameworks Strong pipeline management ...

This is a rare opportunity to lead the data science function for a leading ecommerce organisation that places data at the centre of its customer and commercial strategy. You will shape the vision, build the road-map, and drive the adoption of advanced data products that power exceptional digital … experiences. The Company They are a retailer with a strong focus on using data to innovate, optimise, and enhance customer engagement. Working in a modern, product-driven environment, they invest heavily in analytics, experimentation, and intelligent automation. As they continue to expand, they are strengthening their data leadership ...

strong territorial coverage and growth Handle the full sales cycle from lead generation and qualification through to quotation, closing, and after-sales care Conduct customer visits, site demonstrations, and presentations to distributors and end-users Maintain accurate CRM records, manage your own diary, and organise national and occasional international … business opportunities Full UK driving licence and willingness to travel throughout the UK and occasionally overseas Clear, organised approach to managing workload and customer engagement. Salary and Benefits 70,000 - 75,000 base salary Monday-Friday 9am - 5pm Commission/bonus structure tailored to performance Company ...