1 to 25 of 30 Customer Engagement Jobs in the Midlands

Customer Selections and Analytics Consultant Hybrid working Salary up to: £50,000 This is a strong opportunity for a commercially minded analytics professional to combine technical delivery with stakeholder impact. You will play a key role in driving targeted marketing activity and improving campaign performance through data-led insight … working in a highly collaborative environment. The Company They are a well-established organisation with a strong customer focus and a growing investment in data and analytics. Analytics plays a key role in shaping marketing effectiveness, customer engagement, and strategic decision making. The business operates ...

overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. You will be accountable for delivering exceptional onboarding and activation experiences for Open GI’s customers, ensuring … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

organisation is seeking a motivated Team Leader to take charge of leading a high-performing sales team while managing a personal portfolio of customer accounts. This dual role is ideal for someone who thrives on leadership but still enjoys the buzz of hands‐on sales. You’ll guide … talent as the team expands. Foster an energetic, collaborative, and accountable team culture. Player/Manager Responsibilities Manage and grow your own portfolio of customer accounts. Drive new business development through proactive sales activity. Lead by example across customer engagement, execution, and partner management. Balance personal sales ...

organisation is seeking a motivated Team Leader to take charge of leading a high-performing sales team while managing a personal portfolio of customer accounts. This dual role is ideal for someone who thrives on leadership but still enjoys the buzz of hands-on sales. You'll guide … talent as the team expands. Foster an energetic, collaborative, and accountable team culture. Player/Manager Responsibilities Manage and grow your own portfolio of customer accounts. Drive new business development through proactive sales activity. Lead by example across customer engagement, execution, and partner management. Balance personal sales ...

many more XMA are looking for an experienced D365 Test, Release & Change Control Manager to oversee the Microsoft Dynamics 365 estate, covering both Customer Engagement (CE) and Finance & Supply Chain Management (F&SCM). The role will be responsible for release governance, testing coordination, and change control across … value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise ...

month fixed term contract This is a newly created, high impact role sitting at the heart of a major customer growth transformation. You will shape how personalisation is designed and delivered across the customer lifecycle, directly supporting a strategic ambition to drive market share growth through data, analytics … martech and AI. The Role You will own the personalisation strategy across the customer lifecycle, operating at the intersection of CRM activation, data science and digital product. Define how customer data is used to deliver personalised experiences at scale Translate behavioural and frequency data into clear segmentation ...

Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors. This is a customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take … ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes. The role would suit an experienced Service Delivery Manager, Technical Delivery Manager or Project Delivery professional with previous experience working within MOD, defence, cyber security or secure government environments. The Role ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

Europe. This is a hands-on, high-impact role where you will apply advanced analytics and data science techniques to unlock deeper customer understanding, optimise marketing performance, and drive commercial decision making across the business. You will work across Marketing, Merchandising, E-commerce and Operations to enable intelligent decision … remote options will be considered for the right candidate. What you can expect from the Role Advanced Analytics and Modelling Develop predictive models (e.g. customer lifetime value, propensity, response modelling) Apply segmentation and clustering techniques to refine customer targeting Build attribution and measurement frameworks for marketing activity Support ...

Thought Leadership – Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication – Facilitate workshops, design sessions, and technical meetings; ensure clear communication of complex concepts to both technical and non‐technical audiences. Qualifications 12+ years … Pega Certified Lead System Architect (CLSA) V Infinity 23 or 24 Industry or functional domain expertise (Government, financial services, telecom) Experience with Intelligent Automation, Customer Engagement, or AI‐driven decisioning using Pega capabilities. Prior consulting or professional services experience working directly with clients. Experience deploying Pega solutions ...

partner based D365 consultancy. This collaborative role is primarily office based in the Midlands, with potential for occasional home working/travel to customer site; project phase dependant. Role & Responsibilities Engaging in discovery/scoping sessions; analysing customer requirements Training users on solution and supporting system issues Documentation … understanding in manufacturing, supply chain or warehousing A fast learner, willing to pick up new skills and an adaptable skill set Strong communication/customer engagement skills written and verbal Benefits A unique, exciting opportunity to forge a career in the expanding MS Dynamics 365 channel Working within ...

teams, helping to troubleshoot issues, resolve product queries and contribute to the ongoing improvement of products and services. The role combines technical problem-solving, customer engagement and collaboration with engineering, compliance and product teams. Reporting to the Lead Solutions & Product Support Engineer, you will play a key role … through to completion. Produce and maintain technical documentation, user guides and support bulletins. Support product testing, validation activities and continuous improvement initiatives. Assist with customer and internal technical training. Ensure products and solutions meet relevant standards and technical requirements. About You You will be a proactive and customer ...

encouraged to find the right fit for the business, rather than just hitting a sales quota. Ownership: This role will lead their customer engagement and marketing strategy, with the freedom to shape how the company tells its story to the sector. Consultative & creative: The company doesn’t sell ...

User Compute (EUC) solutions across Microsoft, Apple, and Android ecosystems. Deliver complex endpoint management solutions (design, implementation, enrolment, policy configuration, application deployment) Support customer engagements at a senior level, identifying risks and ensuring robust, secure solutions Work with industry-leading platforms like Microsoft Intune, JAMF, Workspace One, and Microsoft ...

have built an inclusive and welcoming environment, for everyone.* Lead and Manage Projects: Oversee data migration projects, design robust solutions with integrated reconciliation processes.* Customer Guidance: Assist clients in understanding and selecting the appropriate tools for their data migration needs.* Innovate and Drive Value: Develop new value propositions … core requirements and competitive advantage.* Global Project Delivery: Collaborate with Capgemini consultants in the UK and internationally to deliver projects on time and meet customer expectations.## **Your Skills and Experience*** Leadership in Data Migration: Skilled in managing and leading data migration teams.* Capability Building: Experience in developing capabilities within ...

experiences across a growing online platform. This is a fantastic opportunity to join a fast moving team where you'll have genuine influence over customer journeys, website experience and digital optimisation initiatives. The Opportunity You'll play a key role in improving and evolving web experiences, creating intuitive journeys … that not only look great but also drive performance. Working closely with ecommerce and wider business teams, you'll support projects focused on usability, customer engagement and conversion improvements. Key responsibilities include: * Designing user journeys and web experiences across landing pages, navigation and digital features * Creating wireframes, prototypes ...

exceed sales targets through proactive, opportunity-led activity. · Develop trusted relationships with key stakeholders including C/D Suite, providers and procurement teams. · Lead customer engagement through site visits, demos, trials and solution discussions. · Deliver consultative, solutions-led sales aligned to customer needs and outcomes. · Produce high … your own territory, pipeline and priorities. · Confident working both independently and collaboratively, with a proactive, solutions-led mindset. · Professional, approachable communicator with a clear customer-first approach. · Ambitious, target-driven and motivated by improving outcomes across health and social care. OUR COMPANY: We are a leading force in assisted ...

seeking an experienced and proactive Project focussed Security Solutions Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco FirePower and security products who is looking to hone in on a career … project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead ...

responsive digital experiences tailored to different user behaviors and devices using automation tools. Integrate AI-based solutions such as chatbots, recommendation systems, and automated customer interactions. Monitor and improve digital solutions through AI-driven analytics, insights, and predictive performance optimization. Conduct testing, quality assurance, and continuous improvement using intelligent … Focus on delivering scalable, data-driven, and user-centric web experiences powered by artificial intelligence. Develop and implement AI-driven content generation, personalization, and customer engagement strategies. Ensure digital solutions meet business objectives, technical requirements, security standards, and user expectations. #J-18808-Ljbffr ...

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … initiatives. What We re Looking For: HP Product Sales Specialist Essential: A proactive, motivated attitude and a strong work ethic. Strong communication, negotiation, and customer engagement skills. Experience in the IT Channel, either from a vendor, reseller or a distributor. Familiarity with partner portals and quoting tools. Educated ...

Derby is looking for an experienced Full Stack Developer to join their collaborative and talented team. You'll be working on industry-leading customer engagement software, used by high-profile businesses worldwide. This is an exciting opportunity to be part of a small, agile team where your ideas ...

Access Group is looking for a Senior Consultant to work with Coins ERP systems, focusing on complex implementations and customer engagement. This role involves leading software configuration, running workshops, and delivering user training. Ideally, candidates will have experience in quantity surveying and a strong grasp of cost accounting, alongside ...

helps consumers make more informed decisions when choosing service providers, while also supporting businesses with tools to manage reputation, client feedback, online visibility and customer engagement. The platform includes features such as verified client feedback, profile management, service-specific search functionality, website integrations, automated review collection, analytics and tools … designed to improve customer acquisition and trust. As the business continues to scale, our client is increasing the size and complexity of the product and technology projects it delivers. Upcoming initiatives include new client journey functionality, platform expansion, enhanced user-facing features and potential mobile application development. They ...

basis: As a Tier 2 Cyber Security Analyst, youll work within the CSOC to detect, investigate, and respond to advanced security threats across customer environments. Youll support the CSOC Manager with day-to-day operations, act as a technical escalation point for analysts, and provide out-of-hours escalation … will continue to evolve as AI-driven detection, automation, and response capabilities are introduced. You will: Investigate, triage, and respond to security alerts across customer environments Support the tuning and maintenance of SIEM detection rules alongside senior analysts Carry out proactive threat analysis and support threat-hunting activities ...