1 to 25 of 41 Customer Engagement Jobs in the Midlands

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

flexible for the right candidate) My client is seeking an experienced Solution Architect to support a major business transformation programme spanning customer engagement, digital experience, data and AI-driven capabilities. This is a strategic role focused on shaping future technology solutions, evaluating new platforms and ensuring technology investments … technology teams, you'll define architecture, support vendor selection and provide governance throughout delivery. Key Responsibilities: Define end-to-end solution architectures across customer, digital and data domains. Support technology selection, product evaluation and vendor engagement. Translate business requirements into scalable, pragmatic technology solutions. Produce architecture roadmaps, designs ...

Head of Customer Activation/Implementation We are working with a leading software business that is looking for a senior customer delivery leader to head up its implementation function, covering implementation, data migration, programme management and project management. This is a key leadership role focused on ensuring customers … smoothly, efficiently and to a consistently high standard. The successful candidate will be responsible for improving delivery processes, leading high-performing teams, and ensuring customer projects are delivered on time, within budget and with strong customer satisfaction. The Role As Head of Implementation, you will lead and develop ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

experienced Incident Manager to join our Technology function, playing a critical role in ensuring the stability and performance of Dynamics 365 ( Finance & Operations and Customer Engagement) within a healthcare or regulatory focused environment. This role requires a strong understanding of the Microsoft technology stack , alongside proven experience managing … mindset Essential Experience Proven experience in incident management, IT service management, or technology operations Strong hands-on experience supporting Dynamics 365 Finance & Operations AND Customer Engagement Solid experience working within the Microsoft technology stack, including: Azure services and cloud infrastructure Power Platform (Power Apps, Power Automate, Power ...

truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As our Customer Involvement & Influence Manager, you’ll lead our customer influence team who will develop a deep understanding of our customers’ and their expectations … future. By designing and delivering an innovative programme of engagement and long-term modelling, you will enable us to proactively respond to future opportunities or challenges, embedding a customer first mindset that influences our future strategy and decision making. This is an agile working role and will ...

looking for a confident, commercially minded Project Manager to join a growing Microsoft Partner, leading the delivery of multiple Microsoft Dynamics 365 Customer Engagement (CE) and Business Central projects. This is an exciting opportunity for someone who thrives in a fast-paced consultancy environment, enjoys building strong client … highest quality standards. Working closely with customers, consultants, developers, and senior stakeholders, you'll take ownership of project planning, governance, commercial performance, and customer satisfaction. You'll be trusted to lead projects with a high degree of autonomy while ensuring risks, scope, budgets, and change requests are effectively managed ...

many more XMA are looking for an experienced D365 Test, Release & Change Control Manager to oversee the Microsoft Dynamics 365 estate, covering both Customer Engagement (CE) and Finance & Supply Chain Management (F&SCM). The role will be responsible for release governance, testing coordination, and change control across … value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused ...

energy and medical customers, working from a remote home basis in the UK, this position of European Senior Business Development Manager is focused on customer and market engagement along with business growth, primarily targeting the OE, Tier 1 and Tier 2 levels. The European Senior Business Development Manager … working closely with the existing global technical and operational teams to support: Opportunity identification Bid and tender delivery Programme integration and development Communication and customer support Target added-value content Establish and deliver sales growth. Support business strategies for markets and customers. Customer relationship management - build and maintain ...

from you) Key Know How: Proven experience as a Product Owner or Application Analyst for Microsoft Dynamics 365 (Finance and Operations and/or Customer Engagement) or comparable Enterprise Resource Planning (ERP)/Customer Relationship Management (CRM) systems within fast-paced or complex supply chain environments Knowledge ...

Landscape This organisation is heavily invested in the Microsoft ecosystem, with a strong focus on: Azure (cloud platform, integration, security, and scalability) Dynamics 365 (Customer Engagement, Finance & Operations, and Power Platform integration) Power Platform (Power Apps, Power Automate, Power BI) Modern Data Platforms (Azure Data Services, data governance ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

they are seeking an experienced commercial leader to join the senior leadership team and take responsibility for driving revenue growth, strengthening network relationships, enhancing customer engagement, and identifying new market opportunities across the UK. This is a rare opportunity to influence strategy at Board level while playing … implementing a UK-wide commercial strategy aligned to the organisation's growth objectives. Driving revenue growth through new business acquisition, strategic partnerships, and customer retention initiatives. Building strong relationships with network members, major customers, shareholders, and key industry stakeholders. Identifying emerging market opportunities, customer requirements, and commercial trends. ...

company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. Key Responsibilities … Customer facing, increasing understanding of our products and solutions through customer meetings, demonstrations and providing thought leadership content Supporting early stage customer engagement with technical expertise Translating requirements into clear, realistic solution approaches Working alongside business development to shape opportunities Identifying technical risks, dependencies and constraints ...

progression Location – Nottingham or Solihull Fixed term – 12 months Join E.ON EIS as a Digital Content Specialist and help shape the future of our customer experience! Are you passionate about creating engaging digital content that drives business growth? At E.ON, you will play a vital role within … Market team, supporting the delivery of compelling content across multiple digital channels. Your expertise will enhance customer engagement while aligning with brand and technical standards to ensure consistency and quality. Main responsibilities of the role Create engaging website content and digital experiences that support business objectives. Lead content ...

strong focus on governance, security, performance and reliability. This position suits someone who enjoys a mix of hands on technical leadership, solution design, customer engagement and advisory work. The environment is fast paced, collaborative and delivery focused, with the opportunity to work across multiple industries including retail, distribution … Skills: Azure Data Architecture and solution design Azure Synapse, Data Factory, Databricks, Fabric, Data Lake Data modelling, integration, pipelines and governance Strong stakeholder engagement and consulting experience Experience working within a Microsoft Partner or consultancy environment If you are an Azure Data Architect looking to work on high-impact ...

product and technology focused Product Specialist , to support our growing Transport Operations division. You will be accountable for guiding product decision and supporting our customer outcomes, with cross-departmental collaboration, and user research to ensure our customers unlock the true potential of our products. This is a hybrid role … doing Become the go-to product expert and Subject Matter Expert (SME) for the UK transport planning market. Guide product decisions and support customer outcomes using your transport planning know-how. Collaborate with Customer Success and Delivery teams to help customers unlock the full potential of our products. ...

data and analytics. Salary : Up to £35k Hybrid : 1 day a week working from home Role Overview Campaign performance analysis - Analyse campaign and customer performance data, producing meaningful insights around ROI, customer engagement and overall campaign effectiveness. Power BI reporting - Build, develop and maintain interactive Power ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

Protection, Automation and Control portfolio. This strategic product leadership role within the Transmission Protection, Automation and Control product line involves translating market opportunities and customer needs into a clear product strategy, prioritized roadmap, value propositions, and commercially successful product outcomes. Responsibilities Define and own the long‐term vision, strategy … roadmap, and commercial direction for the vPAC portfolio, ensuring alignment with the wider Grid Automation & Software and Transmission PAC strategy. Identify market opportunities, customer needs, technology trends, competitive dynamics, and disruptive business models that will shape the future of software‐defined protection, automation and control. Translate customer insight ...

consistent brand messaging across all channels Digital Marketing & Website Management Manage website content, landing pages and digital updates Support social media activity and online engagement Improve digital visibility and campaign performance Website design and coding experience (HTML/CSS or similar) is desirable Design & Video Content Produce marketing materials … maximise opportunities Track campaign performance within CRM systems Email Marketing & Collateral Create email campaigns and marketing templates Produce presentations, brochures and digital assets Support customer engagement activity Events & Exhibitions Attend UK-wide events, exhibitions and demonstrations Support planning, setup and post-event follow-up Capture content during events ...

consistent brand messaging across all channels Digital Marketing & Website Management Manage website content, landing pages and digital updates Support social media activity and online engagement Improve digital visibility and campaign performance Website design and coding experience (HTML/CSS or similar) is desirable Design & Video Content Produce marketing materials … maximise opportunities Track campaign performance within CRM systems Email Marketing & Collateral Create email campaigns and marketing templates Produce presentations, brochures and digital assets Support customer engagement activity Events & Exhibitions Attend UK-wide events, exhibitions and demonstrations Support planning, setup and post-event follow-up Capture content during events ...