1 to 25 of 26 Customer Engagement Jobs in the Midlands

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the … customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist … in the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. At Gleeson Recruitment Group, we embrace inclusivity and welcome More ❯

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 65,000 + 17.5% bonus + Benefits. One of our leading clients … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities Lead the More ❯

About sales-i UK Ltd., a SugarCRM Company From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential. … right place. Learn more about SugarCRM careers and how you can be part of our journey. Where You Fit In We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across our core platform. This role will work across various key capabilities within SugarCRM, supporting platform-wide innovations. As a cross-functional leader … you will collaborate closely with Engineering, UX, Product Marketing, Sales, Customer Success, and our customers to define and deliver high-impact features that drive customer retention, business growth, and platform stability. *This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office a minimum More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL … CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to communicate complex technical concepts to non-technical stakeholders. Experience delivering end-user training and managing project More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), youll be at the heart of innovation, driving the implementation of cutting-edge solutions. Youll collaborate … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we don t just deliver technology, we shape the future of customer engagement in the utilities sector. As a Project Manager (9-month FTC), you ll be at the heart of innovation, driving the implementation of cutting-edge solutions. You … your work to matter, this is where your next chapter begins. Who We Are: Part of the South Staffordshire group, Echo Managed Services is a leading provider of outsourced customer service solutions and software. We pride ourselves on delivering outstanding results for our clients and cultivating a culture of innovation and growth. Join our team and become part of More ❯

Digital Architect £65,000 - £75,000 2-year FTC Hybrid (Remote with monthly travel to Burton-on-Trent) Are you a Digital Architect looking to shape the future of customer-focused digital experiences? I'm recruiting several Digital Architects for a leading UK household brand entering a major period of digital transformation. You'll play a key role in … designing and delivering cutting-edge digital products, including a new customer loyalty programme, next-generation mobile and web applications, and a range of media and customer-engagement initiatives. This is an opportunity to influence high-impact work used by millions of customers. What you'll bring (experience in any of the following is valuable): Cloud Platforms Microsoft … Contentstack, Strapi This is an exciting time to join an organisation passionate about creating exceptional digital experiences for its customers and members. If you want to work on innovative, customer-centric platforms within a major digital initiative, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the More ❯

Digital Architect £65,000 - £75,000 2-year FTC Hybrid (Remote with monthly travel to Burton-on-Trent) Are you a Digital Architect looking to shape the future of customer-focused digital experiences? I'm recruiting several Digital Architects for a leading UK household brand entering a major period of digital transformation. You'll play a key role in … designing and delivering cutting-edge digital products, including a new customer loyalty programme, next-generation mobile and web applications, and a range of media and customer-engagement initiatives. This is an opportunity to influence high-impact work used by millions of customers. What you'll bring (experience in any of the following is valuable): Cloud Platforms Microsoft … Contentstack, Strapi This is an exciting time to join an organisation passionate about creating exceptional digital experiences for its customers and members. If you want to work on innovative, customer-centric platforms within a major digital initiative, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the More ❯

ready to make a difference through innovative communication solutions? Ascom is seeking an enthusiastic Account Manager to join our team in Scotland. In this role, you will nurture existing customer relationships, develop new business opportunities, and deliver value-driven sales results within key Scottish regions. Become part of a company renowned for empowering mission-critical sectors such as healthcare … workflows, and support critical decision-making. Main Responsibilities of the Account Manager Role Build, maintain, and grow a strong pipeline of prospective and existing accounts in Scotland through proactive customer engagement and pipeline management. Identify and pursue new business opportunities, ensuring continued commercial expansion within assigned segments. Develop and execute strategic customer plans and sales forecasts in … alignment with the team and organisational objectives. Negotiate contract terms, pricing, and legal conditions in collaboration with internal stakeholders and clients. Represent Ascom at relevant Healthcare events, exhibitions, and customer meetings across Scotland. Prepare and present tailored proposals and solutions using Ascom's sales and CRM tools. Maintain up-to-date market knowledge to inform strategies and respond swiftly More ❯

the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

I am looking for a junior to mid level Dynamics 365 CE Developer to join a collaborative team working on the design, development, and support of D365 Customer Engagement solutions. My client is an end user, and the role can be mainly remote based with two days in the office a month (Warwickshire). **Please note that in … support and perform software upgrades Ensure code quality through peer reviews and adherence to security standards Requirements: Minimum 18 months' hands-on experience with Dynamics 365 CE (Sales/Customer Service) Strong knowledge of SQL and SSIS (or other integration tools like KingswaySoft) Experience with C#/.NET, JavaScript, and debugging plug-ins/workflows Familiarity with Agile delivery More ❯

promotion timeline 12-24 months): First-year BDM OTE: £50-60k Experienced BDM average: £80-100k Top BDM performers: £120k+ Career Path: BDE months) → BDM BDE months) → Customer Engagement BDE months) → BDE Team Lead Note: Progression depends on both performance and time in role. You'll need to consistently achieve targets and demonstrate readiness before advancing. … foundation, not a short-term gig Stay hungry – Money, progression, and proving yourself motivates you Background doesn't matter. We've hired successful BDEs from retail, hospitality, call centres, customer service, sports coaching, and fresh graduates. What matters is your mindset. charisma and enthusiasm. What Focus Group Offers You Proper training, not sink-or-swim: Structured onboarding program covering More ❯

as required. The Opportunity As Business Development Manager, you will lead the commercial growth strategy for the hazardous waste division. The focus will be on securing new business, strengthening customer engagement, and positioning the organisation competitively within a regulated and technically demanding market. This position suits someone who enjoys building relationships, driving sales activity, and creating a clear … strong sales pipeline aligned to strategic growth goals - Oversee the complete sales process from prospect identification to contract close - Work closely with technical, operational, and compliance teams to shape customer solutions - Monitor market trends and gather insight to support pricing and positioning decisions - Represent the business with external stakeholders including producers and service partners - Provide leadership, guidance, and support … track record of business-to-business sales and winning new clients in regulated, service-led technical markets - Confident communicator with the ability to influence, negotiate, and build long-term customer relationships - Understanding of hazardous waste regulations and compliance requirements - Background in a science, technical, or environmental discipline is advantageous - Experience coaching and developing a small commercial team while setting More ❯

depending on experience) Are you ready to lead transformative projects that make a real impact? At Echo Managed Services, we dont just deliver technology, we shape the future of customer engagement in the utilities sector click apply for full job details More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … C-level stakeholders. Strong commercial acumen, analytical mindset, and experience in forecasting and pipeline management. Excellent communication, negotiation, and presentation skills. BA/BS degree or equivalent experience preferred. Customer-centric, strategic, and results-driven with the ability to translate vision into action. We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and More ❯

profit targets. Lead and develop Sales Managers, embedding a culture of accountability, high performance, and commercial focus. Build and maintain relationships with senior and executive-level stakeholders across key customer accounts. Understand customer environments and deliver tailored, high-value workplace and IT service solutions. Define and execute divisional sales strategy aligned with organisational objectives. Drive pipeline creation, forecasting … to shape strategy and commercial positioning. Lead quarterly business reviews and ensure strategic account planning across major accounts. Represent Apogee at executive level within sector-focused forums, events, and customer engagements. Establish and maintain the sales structure needed to support sustainable growth and team success. A typical working pattern is Monday to Friday, 08:30 to 17:30, with … C-level stakeholders. Strong commercial acumen, analytical mindset, and experience in forecasting and pipeline management. Excellent communication, negotiation, and presentation skills. BA/BS degree or equivalent experience preferred. Customer-centric, strategic, and results-driven with the ability to translate vision into action. We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and More ❯

with our existing customers. You will ensure their satisfaction, retention, and drive upsell and cross-sell opportunities. You will also handle paperwork, contracts, and other commercial aspects of the customer engagement. WHAT YOU WILL BE RESPONSIBLE FOR: Renewal and Retention: Proactively engage with customers to understand their evolving needs and challenges, ensuring high customer satisfaction and retention levels. … Collaborate with the Customer Success Manager (CSM) to address any customer concerns and foster a positive customer experience. Upsell and Cross-sell: Identify opportunities for upselling and cross-selling our products and services to existing customers, thereby increasing their lifetime value. Leverage cross functional teams to support complex sales cycles Create tailored proposals and pitches for expansion More ❯

Macildowie are working exclusively with this flexible and supportive SaaS/Tech client based in Nottingham city centre. They are looking for a Customer Account Manager to join their compact, cooperative team. This is a high impact role... The Customer Success Manager will be a key stakeholder in influencing the product roadmap, working closely with leadership and the … voluntary days off per year for charity/community work Full equipment provided for home working Influence: you'll play a key role in shaping product direction by representing customer needs to leadership and the development team. What You'll Be Doing As a Customer Account Manager, you will: Serve as the primary point of contact for a … portfolio of existing customers, helping them derive maximum value from the platform. Onboard new clients, driving product adoption and ensuring smooth implementation. Conduct regular business reviews to understand customer goals, usage patterns, and satisfaction. Proactively identify opportunities for expansion or upsell (as customers' needs evolve). Monitor customer health metrics and churn risk; develop and run success plans More ❯

is a global leader in analytics software, empowering businesses in over 100 countries to make smarter decisions. Our innovative solutions drive improvements in fraud prevention, risk management, marketing, and customer engagement. The Opportunity We are looking for an experienced legal professional to join our dynamic legal team. As part of FICO's world-class organization, you will provide practical … intellectual property laws related to software. Ability to assess risks and provide strategic legal advice. What We Offer A collaborative and inclusive work culture built on values of ownership, customer focus, and mutual respect. Opportunities for professional growth, learning, and impactful contributions. Competitive compensation, benefits, and rewards programs. A flexible and engaging work environment promoting work-life balance and More ❯

Job title: Head of PMO Location: Remote (Travel to customer sites and company offices as required) Salary: £60,000 - £65,000 per annum plus car allowance Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. … of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … and business priorities. This role sits at the heart of our delivery function connecting the Project Team with the wider business and ensuring consistency, governance, and excellence across all customer engagements. Key Responsibilities: Head of PMO As a Head of PMO, you ll play a key role in ensuring project success by: Provide technical and managerial leadership to a More ❯

Job title: Head of PMO Location: Remote (Travel to customer sites and company offices as required) Salary: £60,000 - £65,000 per annum plus car allowance Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. … of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … and business priorities. This role sits at the heart of our delivery function — connecting the Project Team with the wider business and ensuring consistency, governance, and excellence across all customer engagements. Key Responsibilities: Head of PMO As a Head of PMO, you’ll play a key role in ensuring project success by: Provide technical and managerial leadership to a More ❯

+ bonus) We are looking to recruit a Product Owner for a leading software company who specialise in EPoS, payment, and cashless solutions. This is a hands-on, customer-focused role that sits at the intersection of business, technology, and delivery. You'll work closely with development teams, sales colleagues, and customers to ensure software solutions meet user needs … and commercial objectives. This is a remote role with UK travel as and when required for team meetings and customer workshops (likely once or twice a month). Atlassian Jira experience is highly desirable because the team uses it extensively to manage development requests, track requirements, and organise workflows, so the ability to maintain and structure tasks effectively will … Run workshops, interviews, and product walkthroughs to capture business needs. Translate requirements into development requests and documentation (often via Jira ). Support software releases through testing, documentation, training, and customer engagement. Assist sales teams with product demonstrations and collateral. Contribute to process improvements and knowledge sharing across the business. Skills & Experience: 1+ year experience in a business analysis, product More ❯