26 to 38 of 38 Customer Engagement Jobs in the Midlands

PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED - SCUNTHORPE - 32K CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we … now looking for a passionate Account Manager to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using … Salesforce, including onboarding, demos, and ongoing support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content More ❯

CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing support. … Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the Head of Marketing. More ❯

client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯

Edge Products & Electrospa and provides Life & Property Protection and innovative products for the built environment. With offices in Coventry (West Midlands) and Coalville (East Midlands) Fixfire® serves an established customer base operating across a diverse range of industries and environments. The business is on a strong growth trajectory and achieves success through innovation and offering solutions that are often … proposals following industry standards Prepare quotations for small works, remedial tasks, and system enhancements Convert engineer reports into quotations with accuracy and speed Create tailored proposals that clearly communicate customer value Review specifications and drawings to ensure compliant bids Maintain CRM records, sales pipeline, and produce forecasts Support colleagues in presenting proposals and following up with clients Identify upsell … supportive team culture with regular team days The chance to make a real difference by contributing ideas for continuous improvement The Ideal Candidate We're looking for a motivated, customer-focused professional with both sales and technical expertise. About you: At least 5 years' experience in surveying and designing fire, security, access, or call systems Strong communication skills, especially More ❯

to support upgrades, migrations, and modernisation efforts. Mentor operations engineers and manage knowledge transfer from discovery into business-as-usual operations. Competencies: Technical background in Java, AWS and Kubernetes Customer Engagement management. Strong leadership and coordination skills across technical and non-technical stakeholders. Excellent analytical and diagnostic abilities, with a structured approach to discovery and documentation. Skilled in More ❯

role within insurance - Strong knowledge of general insurance products, market positioning and industry best practice - Demonstrable experience delivering complex programs working in a client facing role - Excellent stakeholder and customer engagement skills - Team leadership experience - Experience working in the Fintech or Insurtech space would be hugely beneficial - The desire to remain hands on and engaged with the technology More ❯

forward-thinking software provider based in Derby is looking for an experienced Full Stack Developer to join their collaborative and talented team. You'll be working on industry-leading customer engagement software, used by high-profile businesses worldwide. This is an exciting opportunity to be part of a small, agile team where your ideas will be heard and More ❯

not-for-profit organisation in Shifnal to recruit a CRM Data Analyst. This is essential in ensuring data is accurate, accessible and strategically used to drive business insight and customer engagement. This will be both a hands-on technical lead and a cross-team collaborator, improving systems, processes and insights that support business growth. This is a 12-month More ❯

is seeking a Delivery Manager to join their team on a 9-12 month FTC , supporting the build of a new business-as-usual (BAU) team for their flagship customer loyalty programme .The first phase of the programme is already live with successful features launched, and the BAU team will take forward future enhancements and new initiatives, working with … a BAU environment while ensuring alignment with business goals. Coordinate and support a cross-functional team including Business Analysts and external partners. Drive best practices in delivery and stakeholder engagement to ensure successful outcomes. Experience Required Proven track record as a Delivery Manager or similar role in digital product delivery. Experience with loyalty programmes or customer engagement More ❯

industry. Our client is looking for a self-starting and driven Digital Marketing Executive to join an ambitious and driven team to help take their brand, lead generation, and customer engagement to the next level. You will be running and driving multi-channel digital campaigns within the construction sector and be well versed with using marketing automation software More ❯

how they meet the needs of customers across multiple industries. Partner with the Sales and Consultancy teams to deliver engaging product demonstrations, presentations, and proofs of concept tailored to customer requirements. Work directly with prospects to understand their business processes, challenges, and goals, and translate these into relevant software solutions. Collaborate with customers to document requirements and align proposed … solutions with their strategic objectives. Prepare detailed proposal documents, system specifications, and supporting materials for tenders and RFPs. Support the transition from pre-sales to implementation, ensuring customer expectations are clearly defined and achievable. Maintain up-to-date knowledge of the competitive landscape, product developments, and market trends to position our solutions effectively. Assist with training internal teams on … new product functionality and best practices for customer engagement. What You Bring We’re looking for someone who combines technical curiosity with strong interpersonal and presentation skills. Ideally, you’ll have: Experience in the apparel/fashion industry or related commercial environments. A solid understanding of ERP, PLM, or other business application software. Strong communication, presentation, and influencing skills More ❯

and hardware. Working alongside our Business Development, Project Management, and Engineering teams, you will play a vital role in ensuring project success through technical support, asset management, and direct customer engagement. This position offers variety, responsibility, and the chance to work at the forefront of communications solutions within the UK defence sector. What you will be doing Manage and … baseline customer equipment fleets. Perform health checks and configuration management of Wave Relay hardware. Respond to technical support queries and resolve help desk tickets. Maintain the customer’s technical reference system. Create and maintain documentation (SWOT/IMPACT/RCA). Support customer demonstrations, trials, and field activities. Collaborate with teams to evaluate and integrate new software …/hardware. Provide hands-on customer support for communications systems across projects. What we are looking for You are a confident problem-solver with a strong technical background in communications, electronics, networking, or RF systems. You enjoy working in a team environment but can take ownership of your tasks to ensure successful delivery. Essential Skills & Experience: Engineering qualifications in More ❯

and hardware. Working alongside our Business Development, Project Management, and Engineering teams, you will play a vital role in ensuring project success through technical support, asset management, and direct customer engagement. This position offers variety, responsibility, and the chance to work at the forefront of communications solutions within the UK defence sector. What you will be doing Manage and … baseline customer equipment fleets. Perform health checks and configuration management of Wave Relay hardware. Respond to technical support queries and resolve help desk tickets. Maintain the customer’s technical reference system. Create and maintain documentation (SWOT/IMPACT/RCA). Support customer demonstrations, trials, and field activities. Collaborate with teams to evaluate and integrate new software …/hardware. Provide hands-on customer support for communications systems across projects. What we are looking for You are a confident problem-solver with a strong technical background in communications, electronics, networking, or RF systems. You enjoy working in a team environment but can take ownership of your tasks to ensure successful delivery. Essential Skills & Experience: Engineering qualifications in More ❯