26 to 50 of 52 Customer Engagement Jobs in the Midlands

period of high performance and significant investment into digital is an amazing opportunity for someone to contribute to the growth and development of the performance of the Frasers Group Customer Team. In this role you will manage our luxury brands such as FLANNELS. Full accountability for driving digital sales through the commercial strategic planning, initiative building and operationalisation of … and execution of campaign, brand and promotional strategies, facing into digital marketing, commercial and optimisation teams to drive initiatives and actions to improve conversion rates and other sales and customer KPIs. Accountable for managing the day to day trading and execution of multiple websites Shape and oversee reporting of daily/weekly/monthly/annual trade, providing detailed … producing action plans to ensure sales and contribution targets are met Oversee and guide team analysis of seasonal sales patterns to maintain commercial awareness, understanding of key competitors and customer behaviour Collaborate with key stakeholders across digital and broader business teams to plan fascia digital trading calendar Lead the delivery and reporting of all on-site promotions and content More ❯

SME prospects that will benefit from Microlises delivery management solutions Develop and execute strategic sales plans to acquire new customers Conduct in-depth discovery sessions using MEDDPICC to uncover customer needs and pain points Present tailored solutions that align with customer requirements and demonstrate strong ROI Manage the entire sales cycle, from lead generation, following up marketing generated … leads to closing deals and onboarding new customers Collaborate with internal teams, including marketing and presales, to drive customer engagement Maintain accurate sales pipeline and forecasting in Salesforce CRM Stay up to date with industry trends and competitor activity to refine sales strategies What we are looking for: Evidenced experience in B2B sales, ideally selling SaaS or logistics More ❯

channels. You'll use testing and data insight to continually improve performance and ensure communications are timely, relevant, and effective. Own and manage the CRM marketing calendar to drive customer engagement and hit KPIs Generate new content ideas and align campaigns with wider marketing plans Deliver campaigns from brief to build, working closely with copy and design Plan More ❯

the entire sales cycle, from lead generation, following up marketing generated leads to closing deals and onboarding new customers Collaborate with internal teams, including marketing and presales, to drive customer engagement Maintain accurate sales pipeline and forecasting in Salesforce CRM Stay up to date with industry trends and competitor activity to refine sales strategies What we are looking More ❯

playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯

Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. • Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. MINIMUM (ESSENTIAL) REQUIREMENTS • Strong verbal More ❯

leading key data initiatives. The role is project-driven, involving collaboration with credit risk and marketing teams to develop predictive models and strategies, especially around new product launches and customer engagement. SKILLS + EXPERIENCE You MUST come from a Banking or Lending company You must understand FCA advertising guidelines You must have previous management experience You need to have More ❯

leading key data initiatives. The role is project-driven, involving collaboration with credit risk and marketing teams to develop predictive models and strategies, especially around new product launches and customer engagement. SKILLS + EXPERIENCE You MUST come from a Banking or Lending company You must understand FCA advertising guidelines You must have previous management experience You need to have More ❯

Job summary We are looking for two ICT Acute Customer Engagement Engineers to join the Innovate team. In this hands-on role, you'll be a visible and proactive presence - floorwalking to assist users, resolving technical issues before they escalate, and ensuring seamless ICT service delivery. You'll work closely with our ICT Service Desk and Operations Team … Leaders to maintain high service standards and meet SLAs. We're looking for someone with: A logical, methodical approach to troubleshooting Excellent communication and customer service skills A collaborative mindset and a proactive attitude If you're ready to make a real impact and help shape a user-friendly, responsive ICT environment, wed love to hear from you. *Please … users who may not have raised a formal request. Install and configure IT hardware, software, and peripheral devices in accordance with organisational standards and user needs. Take ownership of customer issues through to resolution, providing a visible and approachable ICT support presence across sites. Provide networking support and troubleshooting, including patching, configuration, and maintenance of switches, routers, and related More ❯

Customer Success Manager - On-Site | Evesham, Worcestershire £35,000-£45,000 DOE | 23 Days Annual Leave + Bank Holidays | BUPA Healthcare | Growing Tech Business I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals … ll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value. Key Responsibilities: Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services. Training & Support: Deliver tailored training and ongoing support to help clients get the most … from the platform. Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty. Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts. Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations. Internal Collaboration: Work closely with internal sales and account More ❯

Business Analyst (Social Housing). We are seeking an experienced Contract Business Analyst with Housing Association experience to join an exciting Dynamics 365 Customer Engagement (D365 CE) implementation and transformation project. This role offers the opportunity to make a significant impact within a forward-thinking organisation while benefiting from hybrid working arrangements. Title: Business Analyst Social Housing . … experience as a Business Analyst within complex projects. Understanding of the operational side of businesses. Extensive knowledge and hands-on experience with Social Housing/Housing Associations Dynamics 365 Customer Engagement (D365 CE) experience would be a big plus. Strong understanding of technical implementations and change transformation, not only "change " at a process level but also at an More ❯

a talented Email & CRM Specialist to join their digital team. This is a fantastic opportunity for someone who thrives in a dynamic environment and has a genuine passion for customer lifecycle marketing. The successful candidate will be responsible for planning, executing, and analysing email and SMS campaigns to enhance customer engagement, drive sales, and build brand loyalty. … Responsibilities Deliver and execute end-to-end email and SMS campaigns, including template building, copywriting, asset coordination, QA, and scheduling. Manage lifecycle campaigns including acquisition, nurturing, post-purchase, re-engagement, loyalty, and transactional communications. Build segmented and personalised campaigns using behavioural data to improve engagement and commercial performance. Align campaign plans with trading priorities, forecasts, and key stakeholders … rendering across devices and platforms to ensure consistency and optimal display. Collaborate closely with design and content teams to produce high-performing creatives that adhere to best practices. Balance customer contact frequency across campaign and transactional communications to reduce churn. Create clear and insightful reporting on key campaign metrics including open and click rates, conversions, and revenue impact. Stay More ❯

and forward-thinking environment where culture and team ethos are not just buzzwords—they’re a priority. The Opportunity: You'll play a key role in multiple Dynamics 365 Customer Engagement (CE) projects across diverse industries. Working closely with cross-functional teams, you'll help shape technical solutions, influence architecture decisions, and lead development efforts from concept to … and championing best practices in development and integration. Taking ownership of system architecture and ensuring alignment with client goals. What We're Looking For: Strong experience with Dynamics 365 Customer Engagement and Power Platform. Proficiency in C#, JavaScript, and D365 SDK. Track record of delivering solutions in a Microsoft Partner or consultancy setting. Excellent communication and leadership skills More ❯

We have a new opportunity for a passionate and self-motivated CRM Executive to take the lead in shaping and executing our client communications strategy across the entire customer journey, from lead nurturing to long-term retention. In this pivotal role, you'll drive the success of our E-Commerce and gallery objectives by delivering intelligent, personalised, and high … Mailbox, you'll be reporting to the Head of Digital Marketing, managing the roll-out of automated workflows, championing best practices, and exploring new CRM functionalities to ensure every customer touchpoint reflects the highest standards of communication. With a strong grasp of GDPR and the CAN-SPAM Act, you'll be a guardian of compliance and data integrity, playing … a crucial role in building trust and driving engagement in a dynamic, creative environment. This is a fantastic opportunity to make a tangible impact, shape strategy, and push the boundaries of CRM excellence. What the Luxury Content Assistant Role Includes: • Developing and continuously optimising communication strategies by delivering valuable, personalised content, driven by user behaviour and activity data, to More ❯

across BUK, including product ownership of capabilities and journeys, owning business architecture and outcomes. Driving key outcomes such as developing and implementing a comprehensive digital content strategy to enhance customer engagement and conversion rates, managing content SLAs, and improving efficiency. Overseeing the management and optimization of digital content across app and web platforms, ensuring consistency and alignment with … innovation and continuous improvement. Leading the optimization strategy across app and web, including A/B testing capabilities and tagging across digital platforms. Serving as the relationship lead for Customer Experience, collaborating with cross-functional teams including marketing, product, and technology to ensure content initiatives support overall business goals. Purpose of the role To manage and drive the innovation … strategy to meet customer needs, ensuring the bank's long-term success and competitive edge. Accountabilities Executing market research to understand customer needs, pain points, and emerging trends, supporting profitability analysis, market sizing, and positioning for new products, and identifying opportunities for diversification to gain a competitive advantage. Collaborating with stakeholders across departments such as marketing, sales, technology More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

the year Data analytics; Google/SEMrush/Odoo buying trends, product performance, and campaign performance – contributing to monthly report Setting up and testing automations and triggers to increase customer engagement through the buying funnel Competitor analysis Desired results: Driving online sales; increasing average spend and browsing across a wide range of products on the website Plan and More ❯

Remote PPC Specialist Our client is committed to achieving great customer outcomes. They support their customers without scripts or diallers. Due to continued growth, they are seeking a data-driven PPC specialist with proven experience in the financial services sector. This role focusses on paid media (e.g., Google Ads), conversion rate optimisation (CRO), and personalised digital marketing strategies across … A/B tests to improve CTR, conversion rates, and cost-efficiency while meeting regulatory content standards. Personalised Campaign Management Develop and execute segmentation and remarketing strategies to enhance customer engagement. Manage cross-channel campaigns, including PPC, email, and SMS, ensuring personalisation and high performance. Monitor and adjust campaign strategies in real-time to maximise ROI and lower CPA. … Analytics & Performance Reporting Utilise Google Analytics, SEMrush, and marketing automation tools to track campaign performance. Generate data-driven reports on ad spend, conversion rates, and customer acquisition costs (CAC). Provide insights and recommendations to improve digital marketing efficiency. Qualifications & Experience 5+ years in PPC, performance, and conversion optimisation (Essential). 5+ years in financial services (Essential). Expertise More ❯

We're recruiting for a highly strategic role focused on driving value-led partnerships with major customers. You'll work closely with the Customer Solutions, Commercial, and Key Account teams to shape compelling, data-backed value propositions for both new and existing clients. This is a hands-on, consultative position, combining project management, solution development, and customer engagement. More ❯

in Norton Disney. We are looking for a proactive and data-driven CRM Specialist . This is a fantastic opportunity for someone who thrives on using data to drive customer engagement, build loyalty and shape meaningful customer journeys across multiple channels. The role is in the perfect location for candidates based in Norton Disney, Swinderby, South Hykeham … be considered for the role. This is a fantastic opportunity to join a well established marketing function and own the full CRM journey helping the business implement a new Customer Engagement Platform and deliver smarter, more personalised campaigns that truly put the customer first. Responsibilities: Managing and executing CRM campaigns across email, SMS, and digital platforms Creating … and optimising automated customer journeys Analysing campaign performance to drive engagement, retention, and ROI Supporting the development of segmentation strategies and loyalty initiatives Collaborating with marketing, digital and product teams to align CRM with wider business goals Ensuring GDPR compliance and maintaining data accuracy Your Background & Experience: Proven experience in a CRM, email communication or digital campaign role More ❯

Access Service Edge (SASE) solutions. You will support the wider sales team in building pipeline and closing opportunities, contributing to the growth of the Security Services practice and improving customer cybersecurity postures. Responsibilities To assist all sales teams in driving, securing, and delivering secure connectivity solutions, proposals, RFPs and RFIs. Work with Sales and Sales leaders to increase the … pipeline through identifying white space within the customer base. Drive and own BDR activity with Digital Space's strategic vendors. Ensure continuous engagement on Whitespace opportunities through ADP planning, representing the practice as the Security SME. Lead and own key tender submissions in secure connectivity and network bids, own contract negotiations, and development of customer engagements. Skills More ❯

them. About you:?? Access Managed Services are seeking an experienced and competent Professional Services/Network Engineer to join our team to provide technical expertise across a range of customer projects. Leading on network and connectivity, Microsoft 365 and hosted infrastructure projects you will add to our pool of knowledge and deliver great results for our clients. As a … Professional Services Engineer, you will report into the Head of Customer Delivery and Onboarding. You will deliver projects end-to-end, inclusive of design work, implementation, configuration, testing, documentation and fully supporting the process of acceptance into service. As a Professional Services Engineer, you'll be playing a vital role within the Delivery team to ensure the successful execution … of the Company's business mission, ensuring clients are satisfied and their expectations are met. You will have strong customer-facing skills and will be working across the project lifecycle, onboarding clients,?protecting and securing their data and ensuring they are satisfied with everything Access deliver. Ultimately, you will be a person our customers trust. They will rely on More ❯

for some of the world's most recognised organisations. As part of our Cloud & Apps Practice, you'll work in a supportive, collaborative environment with the autonomy to shape customer outcomes and influence our technical strategy. Whether you're working alongside experienced peers, supporting major bids, or leading solution delivery, you'll be instrumental in helping us-and our … customers-stay ahead of the curve. What you'll do As a DevSecOps Solution Architect, you'll be at the forefront of customer engagements, providing both pre-sales and post-sales consultancy Lead the design and implementation of secure, scalable DevSecOps solutions across cloud, on-prem, and hybrid environments Advise customers on best practices for CI/CD, containerisation … and integrating security across the SDLC Collaborate with Sales and Consulting teams to develop technical proposals and bid responses Facilitate customer workshops, design reviews, and solution assurance activities Drive innovation and thought leadership within the Practice by defining standards, sharing knowledge, and mentoring peers Influence customer outcomes through expert knowledge of DevSecOps tools and compliance frameworks like NIST More ❯

C#, MVC) you will be focusing on working on their innovative projects whilst utilising some of the latest technologies. As part of the role, you will be developing their customer engagement software which is used by well-known businesses across the globe. As well as working on their innovative software products, you will be focusing on migrating their More ❯

Cyber Security role that isn't all IT? We have an opportunity for a Cyber Security Engineering Specialist, which could be for you! To cope with exciting levels of customer demand, we are looking for an Automotive Cybersecurity Engineering Specialist to join our Automotive Cybersecurity team. As a subject matter expert, you will lead our teams into customer … compromised. Our lives vary in type and location, so if you do not want to be stuck in the same office every day, you can attend regular off-site customer meetings and workshops. Responsibilities Risk Assessments (High level and detailed) Security concept development Security health checks/informal audits Process improvement (Expleo and client) Support the development of best … practice working procedures for Cyber security activities. Support, train and coach engineers on cyber security activities. Regular meetings at customer sites within the UK. Experience Experience in Automotive and/or Industrial Controls system cyber security. For those with a Rail and/or Automotive background and a good knowledge of electrical architectures, including the software integration paradigms, communication More ❯