1 to 25 of 76 Customer Experience Jobs in the Midlands

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

a key role in shaping the future of mobile banking. You’ll contribute to the design, development and maintenance of our iOS applications, delivering a smooth, secure and engaging experience to millions of users. This is an exciting opportunity to bring your expertise in iOS development to a dynamic, collaborative team working on … high-impact financial products Your Profile To be successful as a Senior iOS Frontend Engineer, you should have experience with: Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patters and Test-Driven Development. Deep understanding of iOS … frameworks, tools, and development best practices. Strong background in automated mobile testing and building financial applications. Experience in backend services and frontend/backend integration. Some other highly valued skills may include: Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross-functional team collaboration About Capgemini Capgemini is a global business and More ❯

Empower success. Drive impact. Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain strong relationships with customers to drive … retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer goals and provide tailored solutions to meet their needs. Collaborate with internal teams, including Sales … Product, and Support, to enhance customer experience. Gather customer insights and share feedback to improve products and services. Support customers through training, troubleshooting, and product updates. Regular customer reviews to track progress and success metrics. What We’re Looking For: Bachelor’s degree Information System/Computer Science or equivalent experience in customer service, business More ❯

They have experienced considerable growth, onboarded new clients and secured competitive bids - expanding its presence globally. They are now keen to appoint a Client Excellence Team Member, to ensure customer achieve value from their software through implementation, training and ongoing success management. As a Customer Excellence Representative, your primary responsibility will be to deliver solutions and provide comprehensive … training to users. You will work closely with sales teams, product developers, and other stakeholders to ensure a seamless and positive experience for customers. Key Responsibilities: Deliver solutions to customers, ensuring all requirements are met and expectations are exceeded. Deliver training sessions to customers, both onsite and remotely, to ensure they fully understand and can effectively use our products. … Conduct outreach to existing customers to ensure the software has been fully adopted and promote additional features and improvements. Troubleshoot customer problems or issues that arise during the use of our products or services, especially during the initial period. Educate customers about new features or updates to existing features. Assist customers in evaluating new solutions or technologies that may More ❯

Scunthorpe 35 hours per week (Mon - Fri) Office Based Are you a strategic leader with a passion for delivering predictable, high-quality software projects while creating effortless customer experiences? As our Software Professional Services Manager, you’ll lead the delivery of our ERP implementations and operational processes, ensuring customers experience a seamless journey from onboarding through to support … handover. Your leadership will safeguard HBP’s reputation for quality, expertise, and customer care, while balancing commercial success and operational efficiency. This role is perfect for someone who thrives on turning complex projects into calm, controlled delivery experiences, empowering consultants, driving process consistency, and ensuring every customer feels confident in their solution through effective, engaging training delivery and … of consultants, project coordinators, and specialists, making sure every project is delivered on time, within budget, and to a high standard. Your focus will be on strong project governance, customer success, and the smooth delivery of business-critical solutions. You’ll guide, coach, and mentor your team to achieve excellence in delivery, communication, and utilisation, embedding a culture of More ❯

performance tracking (once live on domain). Monitor areas of concern and non-compliance, escalating where necessary. Identify and resolve errors, liaising with third-party support partners as required. Customer Experience Ensure customer logins are functional and secure. Monitor site usability to provide the best customer experience possible. More ❯

As Customer Success Manager at Flooid, you will be part of an instrumental team, ensuring our customers roll out, adopt and realise value from our software. You will act as a strategic and trusted partner to our customers, guiding them through onboarding, software rollout and issue resolutions to drive retention and satisfaction. By proactively identifying opportunities for growth and … addressing risks, you'll play a key role in supporting customer account expansion and ensuring we provide an excellent service. This is an exciting time for our business and the Customer Success Management team. If successful, you will be part of the journey for setting the standards, processes and direction of the customer journey. Fluency in French … would be advantageous. Salary: £70,000 - £75,000 Some of your responsibilities will include: Managing multiple customers, serving as the primary operational point of contact, ensuring a smooth customer journey Building and maintaining strong relationships with customers by understanding their goals and helping them achieve measurable outcomes Monitoring customer health metrics and usage data to proactively identify risks More ❯

Customer Support Executive – SaaS/Compliance Technology Location: Hybrid – East Midlands (Office-based two days per week) £30,000 Basic Salary Company Bonus Scheme 27 Days Holiday + Bank Holidays Birthday Leave Company Pension Employee Assistance Programme Volunteering Days The Company: This rapidly expanding technology business provides industry-leading compliance and risk-management solutions to organisations across the UK. … enhancements, the company is entering an exciting phase of development. As demand continues to increase, they are strengthening their support function to maintain outstanding service levels for their expanding customer base. This is a great opportunity to join a friendly, collaborative team within a fast-growing SaaS environment, where you can progress your technical skills and contribute directly to … customer experience and service quality. The Role: We are seeking a proactive 1st Line Customer Support Executive to deliver high-quality technical and administrative support to users of the company’s cloud-based solutions. You will be the first point of contact for customer queries, troubleshooting issues, handling support tickets, completing key administrative tasks, and helping More ❯

Do you have experience in being a first point of contact for IT queries? Are you looking to work as part of a supportive team with further training opportunities? Previous applicants need not apply. Role: IT Support Engineer 1st Line Location: Eyre Court, Lincoln Salary: £23,000 to £25,000 Hours of work: 37.5 hours per week Monday - Friday … to join our Lincoln Head Office Team. For this role, the IT Support Engineer will be required to provide first line support for all IT calls; ensuring that positive customer experience and customer satisfaction are considered in all interactions. As a first line IT Support Engineer you will resolve most calls directly and support the resolution of … report site and IT service intelligence back into the IT department with the motivation to improve the experiences of both. About you We are looking for someone with proven experience as an IT Support Engineer, or similar role. You will possess excellent general IT skills and a good knowledge of the Microsoft Office suite of products, and the ability More ❯

roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as an Enterprise Customer Architect means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The … AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job Are you passionate about shaping exceptional customer experiences through technology? We're looking for an Enterprise Customer Architect to lead the design and assurance of our customer-facing platforms and help transform the way we engage … a strategic role at the heart of our transformation journey. You'll partner with senior leaders across the business, to define and deliver the architecture for technologies that power customer interactions, across telephony, digital channels, CRM, web, mobile, and omni-channel platforms. Your focus will be on optimising customer journeys, blending both direct and indirect customer experience More ❯

Programme Director - Transport Management System Salary: Competitive and based on experience Location: Relocation to Melbourne An exciting opportunity has arisen for an experienced Programme Director to lead the design, development, and implementation of a world-class Transport Management System (TMS) across a national logistics network. This role is pivotal in transforming logistics delivery operations, ensuring seamless flow through first … middle, and last-mile processes. You'll collaborate with senior leaders, subject matter experts, and external partners to drive operational excellence, cost efficiency, customer experience, and sustainability goals. With relocation support to vibrant Melbourne, this position offers the chance to make a lasting impact within a supportive environment that values safety, wellbeing, and professional growth. Key Responsibilities: Lead … levels of safety and wellbeing. Negotiate contracts with system integrators and third-party providers to achieve optimal terms while ensuring collaboration between all stakeholders. What You Bring: 10+ years' experience in strategic leadership roles within large-scale logistics or transport environments. Proven track record in leading major TMS implementations at senior programme level within complex organisations. Expertise in project More ❯

Programme Director - Transport Management System Salary: Competitive and based on experience Location: Relocation to Melbourne An exciting opportunity has arisen for an experienced Programme Director to lead the design, development, and implementation of a world-class Transport Management System (TMS) across a national logistics network. This role is pivotal in transforming logistics delivery operations, ensuring seamless flow through first … middle, and last-mile processes. You'll collaborate with senior leaders, subject matter experts, and external partners to drive operational excellence, cost efficiency, customer experience, and sustainability goals. With relocation support to vibrant Melbourne, this position offers the chance to make a lasting impact within a supportive environment that values safety, wellbeing, and professional growth. Key Responsibilities: Lead … levels of safety and wellbeing. Negotiate contracts with system integrators and third-party providers to achieve optimal terms while ensuring collaboration between all stakeholders. What You Bring: 10+ years' experience in strategic leadership roles within large-scale logistics or transport environments. Proven track record in leading major TMS implementations at senior programme level within complex organisations. Expertise in project More ❯

Customer Success Manager 12 month fixed term contract (maternity cover - 37.5 hours, Monday to Friday) Hybrid – 2 days at our office, 3 days working from home Up to £40,000 plus benefits below About us Mortgage Advice Bureau (MAB) PLC is the UK’s leading mortgage network, with a reputation built on expertise, award-winning advice and a people … and creating space for innovation. We’re not just adapting to change; we’re leading it. Through technology, fresh thinking and bold ideas, we’re shaping a future where customer experience is seamless, personalised and consistently excellent. Our Mission? To deliver exceptional customer success that supports our network and enables great outcomes for our customers. Find out … what it's like to work here from our people : Watch here About the role As a Customer Success Manager, you’ll be the trusted partner for a portfolio of MAB ARs (Appointed Representatives, our B2B customers) across our network of mortgage firms. Your key focus is to ensure our clients get the best possible value from their software More ❯

who have previously visited their Website, and with effective listening, fact finding and matching you'll be converting these calls into sales all whilst delivering a best-in-class customer experience. Role starts on 13th October - with 2 weeks fully paid training. Working hours/Shift patterns - 40hrs per week, rotational shifts Monday to Friday (8hr shift between … weeks (09:00 to 17:30) Temporary to Permanent role available after 12 weeks Role Overview : Explore the customers needs and offer suitable products and services Guiding the customer through the sales journey whilst ensuring that they are kept fully informed Working towards and aiming to exceed sales expectations Delivering a best-in-class customer experience Experience : Confident communicator with strong people skills IT literate with the ability to navigate multiple systems quickly and efficiently A passion for TECH Flexible Previous Sales experience would be great More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … Manage multiple concurrent projects and ensure they meet timelines and quality standards. Stay current with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar … CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL, CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to More ❯

users and driving business success. The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart? Our office serves as … websites that drive traffic, conversions, and engagement. Youll work across a variety of products and brands including 3D Group, OSCA, and 3D Autokeys, contributing to both internal tools and customer-facing platforms. Key Responsibilities Design and prototype engaging user interfaces for web and mobile applications using Figma. Collaborate closely with developers, product managers, and stakeholders to refine user journeys. … comfortable with UX research as you are with crafting stunning UI designs. You care deeply about user needs and know how to balance creativity with practical business outcomes. Skills & Experience Proven experience designing both web applications and marketing websites. Advanced Figma skills, including component libraries, auto-layout, and prototyping. Strong understanding of UX research techniques (interviews, usability tests More ❯

. This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service … suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively with key internal teams, including … Warehouse, and Sales. Liaise with external partners such as customers, suppliers, and logistics providers. Monitor and drive Technician activity to ensure compliance with agreed SLAs. Skills and Qualifications Previous experience in a customer-facing role. Outstanding customer service skills with a professional and approachable manner. Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel). High More ❯

. This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service … suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively with key internal teams, including … Warehouse, and Sales. Liaise with external partners such as customers, suppliers, and logistics providers. Monitor and drive Technician activity to ensure compliance with agreed SLAs. Skills and Qualifications Previous experience in a customer-facing role. Outstanding customer service skills with a professional and approachable manner. Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel). High More ❯

We're looking for a strategic and customer centric product leader to head up our newly formed Access & Activation Domain, reporting directly to the Chief Product and Commercial Officer. This domain brings together two critical journeys, Login and Onboarding and integrates them with our evolving Home experience to create a seamless, personalised entry point into Experian's Consumer … cross-functional team through the next phase of growth, scaling recently launched journeys and driving innovation across the onboarding funnel. What you'll deliver: A smooth login and onboarding experience that maximises conversion and re-engagement A personalised Home experience that guides users to the most relevant features and drives deeper product engagement A roadmap to increase the … company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Experience and Skills Proven experience in scaling consumer-facing products, ideally in FinTech or app-first environments Strong understanding of user onboarding, authentication flows, and personalisation Data-driven - experience More ❯

run their busy service desk function. This is a hands-on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology … or take on a new challenge leading service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point … of contact for escalations, ensuring timely and effective communication Identify opportunities to improve processes and enhance the customer experience You’ll work closely with senior management and technical specialists to ensure seamless service delivery and uphold the organisation’s reputation for quality and reliability. What we’re looking for Proven experience in a customer service, operations More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

the Quarter, Employee Referral program and many more. Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering a great customer experience? We're looking for an Outbound Sales Account Manager to join our Nottingham team - an opportunity for someone motivated, organised, and commercially minded to develop within a … of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … Sales Account Manager Make proactive outbound calls to customers to uncover new opportunities Support and re-engage existing or inactive accounts through great communication Prepare accurate quotes and manage customer orders efficiently Maintain up-to-date records and pipeline information within the CRM system Work closely with internal teams, marketing, and vendors to deliver campaigns Provide excellent service and More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI. Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham (fully expensed) Key Responsibilities: Analyse More ❯

retail clients, aligned with their business goals. Act as a strategic advisor to C-level executives, shaping digital and technology transformation agendas across commerce, supply chain, merchandising, marketing, and customer experience. Lead assessments of current state architectures and define future-state architectures leveraging modern digital, cloud-native, composable commerce, and AI technologies. Transformation Leadership Drive the execution of technology … teams within client environments. AI & Data-Driven Innovation Identify and lead opportunities to embed AI and machine learning into the retail value chain (e.g., demand forecasting, personalisation, pricing optimisation, customer insights). Shape AI-enabled commerce platforms, search and recommendation systems, and automation-led operational efficiencies. Stakeholder Management Build trusted relationships with client stakeholders across business and IT functions. … and executive briefings as a thought leader in retail technology. Contribute to business development through proposal support, client workshops, and innovation-led pursuits. What you need : 15+ years of experience in technology leadership (Lead Enterprise Architect) roles, with a strong focus on retail and consumer domains . Proven track record of leading digital and AI-led transformations for large More ❯