101 to 125 of 126 Customer Experience Jobs in the Midlands

week The Opportunity: Our client is a global financial powerhouse, deeply committed to pioneering digital change while ensuring regulatory compliance, operational resilience, and outstanding customer experiences. They are at the forefront of building modern, agile systems that empower businesses and customers alike. The Role: Are you passionate about shaping … architectural and governance documentation to meet security, privacy, and compliance standards. • Supporting operational teams with troubleshooting, fault analysis, and performance optimisation. Key Skills and Experience: • Deep expertise in Salesforce architecture and development practices • Proven ability to improve existing Salesforce implementations and stay current with platform innovations and updates • Strong … analytical and problem-solving skills, with the ability to synthesise data from various sources to develop creative solutions • Experience leading large-scale Salesforce projects within financial services or banking environments (preferably corporate or business banking) • Familiarity with cloud-native technologies and principles like elasticity, serverless design, and containerisation. • Skilled More ❯

within a fast-paced retail environment. You will collaborate with cross-functional teams to deliver robust and scalable solutions that streamline operations and improve customer experiences. Key Responsibilities: Design, develop, and maintain RPG programs for retail business applications. Collaborate with business analysts and stakeholders to understand requirements and translate … Participate in code reviews, testing, and troubleshooting activities. Work in an Agile/Scrum environment to deliver high-quality software on time. Essential Skills & Experience: Strong proficiency in RPG programming (RPG IV, ILE, and Free Format). Minimum 3 years’ experience working within the retail sector. Hands-on … experience with AS400/iSeries systems. Strong understanding of retail business processes, including supply chain, inventory management, and sales. Ability to troubleshoot, debug, and optimise existing applications. Excellent communication and teamwork skills. Desirable Skills: Experience with ERP solutions in a retail environment. Knowledge of SQL and DB2 databases. More ❯

the real-time economy. AI & Data-Driven Decision Making - Establishing AI Incubator & Labs teams to explore how AI can enhance payments, fraud detection, and customer experiences. The Greenfield US Bank Initiative - Building a new event-streamed bank from the ground up, leveraging the latest in bank-grade platform infrastructure. … updates. Migrating message queuing systems, specifically transitioning from MSMQ to Kafka. Ensuring applications are cloud-ready without unnecessary functionality rewrites. Person Specification Essential: Strong experience with .NET 6-8 and C#. Deep understanding of SQL and relational databases. Experience with Azure (or AWS) and cloud-based architectures. Knowledge … of Kafka for messaging and event-driven processing. Proficiency in Docker and containerisation. Strong experience developing and maintaining Web APIs. Preferred: Experience in cloud native application using Azure and Kafka Experience working with CI/CD pipelines. An understanding of WinForms & WCF for maintaining legacy applications. Please More ❯

the real-time economy. AI & Data-Driven Decision Making - Establishing AI Incubator & Labs teams to explore how AI can enhance payments, fraud detection, and customer experiences. The Greenfield US Bank Initiative - Building a new event-streamed bank from the ground up, leveraging the latest in bank-grade platform infrastructure. … applications are cloud-ready without unnecessary functionality rewrites. What we're looking for/Skills that will help you in the role Essential: Strong experience with .NET 6-8 and C#. Deep understanding of SQL and relational databases. Experience with Azure (or AWS) and cloud-based architectures. Knowledge … of Kafka for messaging and event-driven processing. Proficiency in Docker and containerisation. Strong experience developing and maintaining Web APIs. Preferred: Experience in cloud native application using Azure and Kafka Experience working with CI/CD pipelines. An understanding of WinForms & WCF for maintaining legacy applications. This More ❯

platform, which is built using Laravel, Vue.js and hosted on Google Cloud. They prioritise quality, automated testing, and robust, maintainable code to deliver excellent customer experiences. Key Responsibilities: * Develop features and enhancements for our ecommerce platform using Laravel and Vue.js. * Maintain and optimise existing functionality for performance, scalability, and … high-quality code. * Identify and resolve technical challenges independently and as a team. * Provide technical support on issues identified by the business. Essential: * Strong experience with PHP and the Laravel framework. * Experience developing front-end components using Vue.js and JavaScript. * Proficient understanding of MySQL, database design, and optimisation. … version control and GitHub workflows. * Excellent problem-solving skills with the ability to quickly adapt to changing requirements. Desirable: * Familiarity with Google Cloud Platform. * Experience with Linux command-line tools and basic server administration. Sponsorship will not be available for this role so you will require a valid right More ❯

Salary: up to £140,000 OTE Uncapped + Car + Healthcare SCG is a dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development. Youll have the autonomy and influence to shape the future of the … business growth and development, shaping the sales strategy, building a high-performing team, and ensuring seamless processes across digital engagement, telemarketing, field sales, and customer experience. What Youll Be Doing Develop and manage a successful, high-performing sales team, ensuring your teams engaged, motivated and consistently achieving targets. Oversee … all aspects of the sales function, aligning digital, telemarketing, field sales, and account management to drive revenue growth and ensure a smooth customer journey. Maximise the effectiveness of lead generation activities, marketing activity, HubSpot sales system adoption and integration; or any such future platform as the board so chooses. More ❯

life balance, and an investment in your future at its core. IT Delivery Manager will manage the strategic and tactical direction of Vanguard's Customer Identity and Access Management (CIAM) program. You will own the process, execution, and implementation of all CIAM projects and be responsible for driving the … improvement of our global CIAM model. Partner with other departments to provide strategic roadmaps and ensure teams are working towards an aligned vision of customer experience. Core Responsibilities 1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and … team Manage vendor products like CA API Gateway, Kong and modern/legacy authentication and authorization services. Qualifications Minimum of eight years related work experience, with at least five years of project management experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Special Factors Sponsorship More ❯

80K Halian is currently supporting an award-winning organisation who is at the forefront of revolutionising the retail industry through innovation, technology, and exceptional customer experience. As we continue to grow and expand their digital footprint, they are looking for a highly skilled and motivated Azure Technical Architect to … impact team that is shaping the future of retail through cutting-edge cloud solutions. Location: Staffordshire/Hybrid Salary: up to £80K depending on experience Requirements : Proven expertise in delivering projects and building solutions across areas such as integration, cloud, SaaS, custom development, databases, and DevOps, with a focus … on creating strong digital experiences. Extensive experience in designing and implementing integration solutions in Microsoft Azure cloud and ideally within a large complex organisation. Hands on experience of eventing services including Queue, service bus, Kafka or MQ. Hands-on experience in designing, building, and deploying enterprise-level More ❯

hungry for success Strong sales ability with a proactive approach Awareness of market trends impacting Onecom and our client offerings Passionate about delivering excellent customer experiences Excellent IT skills and a keen interest in technology Committed to seeing tasks through to completion with full ownership Creative, self-motivated, and … and composed under pressure Key responsibilities: Making outbound calls to businesses to qualify their telecoms requirements and create business solutions Building and managing successful customer relationships Listening to customer needs and presenting appropriate solutions to make sales Negotiating prices, costs, delivery, and specifications with customers and managers Achieving … vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity More ❯

hungry for success Strong sales ability with a proactive approach Awareness of market trends impacting Onecom and our client offerings Passionate about delivering excellent customer experiences Excellent IT skills and a keen interest in technology Committed to seeing tasks through to completion with full ownership Creative, self-motivated, and … and composed under pressure Key responsibilities: Making outbound calls to businesses to qualify their telecoms requirements and create business solutions Building and managing successful customer relationships Listening to customer needs and presenting appropriate solutions to make sales Negotiating prices, costs, delivery, and specifications with customers and managers Achieving … vouchers, financial wellbeing support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity More ❯

Select how often (in days) to receive an alert: Technical Customer Support Professional () Location: Rugby, GB, CV21 1DZ Position Type: Professional (6 month contract) Salary : £28,719 per annum + 6% shift premium after 1st month of training ( £144/month) - based on both French and Spanish speaking. After … Moving At Volvo Action Service (VAS), we ensure that Volvo Group customers across Europe receive prompt, reliable support whenever their vehicles face issues. Exceptional customer service drives everything we do, and we take a proactive approach to getting vehicles back on the road quickly and smoothly. Meet Your New … teams based in Ghent (Belgium), Rugby (UK), Bucharest (Romania), and Johannesburg (South Africa). What unites us is a shared passion for delivering outstanding customer experiences and tackling challenges head-on. We offer a competitive salary with an additional 6% shift premium. Our hybrid working model allows you to More ❯

Office Location: Quinton, Birmingham SCG is a dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development. Benefits Alongside a generous salary of £140,000, this role comes with an enhanced remuneration package including healthcare and … autonomy to influence and shape the sales strategy, building a high-performing team, and ensuring seamless processes across digital engagement, telemarketing, field sales, and customer experience. What Youll Bring Proven sales leadership experience within telecoms, unified comms and connectivity is essential; Managed IT & Cybersecurity is desirable. A strong … track record of building, developing and leading thriving sales teams, driving both individual and team success with a strategic mindset. A customer-centric approach, brimming with ideas on how to ensure maximum client satisfaction with the ability to influence & engage at all levels. An engaging and inspirational leadership style More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration solutions that will drive … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration solutions that will drive … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration solutions that will drive … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration solutions that will drive … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background indesigning and implementing end-to-end cloud integration solutions that will drive … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯

permanent position with an award-winning organization leading the transformation of the retail industry through innovation, cutting-edge technology, and a commitment to exceptional customer experiences We are looking for a UK-based professional with a background in designing and implementing end-to-end cloud integration solutions that will … delivering projects and building solutions across integration, cloud, SaaS, custom development, databases, and DevOps, with a strong focus on creating exceptional digital experiences. -Extensive experience designing and implementing integration solutions within Microsoft Azure, ideally in large, complex organizational environments. -Practical, hands-on experience with event-driven services such … using leading integration platforms. -Strong proficiency in integration patterns, including REST, SOAP, messaging, ETL, and microservices architecture. -Solid understanding of fundamental cybersecurity principles. - Desirable: Experience working within the retail sector or similar industries, with a strong grasp of retail systems and processes. - Desirable: Possession of relevant Azure certifications. Location More ❯

youll lead a talented team of Business Support Executives - the driving force behind our sales engine - and help us streamline, scale, and deliver outstanding customer experiences. . What Youll Be Doing: Lead, mentor, and grow the Sales Operations team into a talent pipeline for future sales professionals. Own execution … clear KPIs, SLA monitoring, and robust reporting frameworks. What Success Looks Like: Build a scalable, high-performing team that fuels sales efficiency and improves customer experience. Reduce sales cycle times and elevate productivity across the sales organisation. Deliver seamless onboarding and smooth integration of acquired customers, minimising churn. Boost … renewal effectiveness by enabling smart, proactive collaboration with the Customer Success team. Ensure accuracy and speed in quoting and order processes, creating seamless transitions between sales and delivery. Eliminate single points of failure through robust documentation and team knowledge-sharing. Develop future sales talent by nurturing top performers within More ❯

conversations about working flexibly. As an OB Supervisor, you will work as part of the store management team to help drive sales through exceptional customer service and outstanding operational standards. Confident and engaging, you will manage the store in the absence of the Store Manager and Assistant Store Manager … of the store's sales target and current performance, as well as their impact on KPIs. Act as a role model, by delivering exceptional customer experiences and help the team to achieve similar high standards. Hold daily briefing sessions to share information about store targets and focuses, in the … hour employee assistance programme with Care First - offering financial, emotional and vocational support Annual discretionary profit related pay scheme. What we look for: Experience in retail at supervisor or key holder level. Positivity, vibrancy and ready to take on anything. Someone who's kind, helpful and considerate towards customers More ❯

hardware capabilities to tailor an end-to-end solution, with dedicated manufacturing, software, installation, service and support teams on hand to deliver the best customer experience. Biosite is backed by the global leader in access solutions, ASSA ABLOY. Our mission and values Biosite's mission is to be the … date with emerging frontend technologies and frameworks. Mentor junior developers and promote a culture of technical excellence. Optimise applications for maximum speed and scalability. Experience and Skills Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Proven experience as a Lead Frontend Engineer … or similar role. Strong expertise in Angular, React, and TypeScript. Experience with NPM. Proficient understanding of CSS. Experience with asynchronous request handling, partial page updates. Familiarity with code versioning tools, such as Git. Excellent communication and teamwork skills. Salary and benefits Salary commensurate with experience. Flexible hours, 37.5 More ❯

ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in … part of a dynamic, goal-driven team to drive success. Staying up to date with the latest offers & industry trends to provide the best customer Qualifications and Skills: Proven sales experience you love hitting (and smashing!) targets. Confident communicator & influencer you know how to close deals! Resilient, self … motivated & results-driven winners thrive here! Ability to work under pressure and maintain a positive attitude. Experience in outbound sales, call centre, or telesales is a plus! Join Barbon and play a vital role in supporting customers when they are moving Home. REF More ❯

over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Crosselling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT … Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of More ❯

Location: Hybrid - ideally 3 days office based a week in our Redditch offices (B98 9NR) Daily rate: Up to £450 (dependent on experience) Outside IR35 Duration: 6 months Drive the transformation of our new platform Cxp , designing and developing a cutting-edge product using Angular and .Net microservices. Work … Service (SaaS)) creating and delivering Voice, Digital and Omnichannel solutions. We work in the Channel, partnering with MSPs, Resellers and VARs to deliver exceptional customer experience. You will play a pivotal role in the transformation of our new platform, Cxp. You will be responsible for designing and building the … who are transitioning to our modern technology stack Contribute to the production of accurate technical designs that conform to our target architecture Requirements Strong experience as a Front End Developer or in a similar role Deep understanding of Angular (ideally latest versions 17+) .net8 experience would be advantageous More ❯

Kingdom Cities: Birmingham (UK), London, Manchester (UK), Newcastle Avanade is a company that helps businesses transform with the power of Microsoft technology. Whether enhancing customer experiences, optimizing operations, or improving security, Avanade delivers innovative solutions in collaboration with strategic partners like Accenture. In this indirect role, you will work … targets. As an Indirect CAL, you will play a pivotal role in ensuring these objectives are met. In this role you will bring your experience and focus to the CMT (Communications, Media and Technology) Market. The focus will be on the following sub-industries within CMT: If you are More ❯