26 to 42 of 42 Customer Experience Jobs in the Midlands

ExtraCare Charitable Trust are looking for a Researcher (Customer Insight and Smart Technology). We are seeking a Researcher (Customer Insight and Smart Technology) to play a pivotal role in strengthening our evidence base and shaping the future of our services. You will conduct applied research that strengthens … customer experience, independence, and digital inclusion through smart technologies Working across our villages you will focus on understanding the needs and behaviours of current and future residents by exploring how smart home solutions can enhance wellbeing, safety, and autonomy. You will maintain and develop the Innovation Apartment, assess ...

Enterprise Applications Manager to lead the strategy, development and support of whgs core business applications. From housing and finance to HR and customer platforms, youll ensure our systems are reliable, secure and seamlessly integrated enabling innovation, transformation and excellent customer experience. Youll lead a talented team of Application … designs aligned with data protection, cyber security and governance frameworks. Leading, coaching and developing Application Analysts and Application Support Analysts, building a high-performing, customer-focused team. Embedding a culture of continuous improvement, accountability and innovation across application support and development. Supporting audits, assurance reviews and governance processes, ensuring ...

Service Desk Analyst - Nottingham (Hybrid) Are you a customer-focused professional looking for a role that balances office collaboration with the flexibility of working from home? Join our team of six analysts in Nottingham, where we pride ourselves on solving problems at the first point of contact and maintaining … Service Desk Analyst, you will be the first point of contact for technical incidents and enquiries. Your focus will be on the user experience, ensuring every call and email is handled with care and efficiency. Key Responsibilities: Manage incoming calls and emails via Genesys, logging incidents into our ITSM ...

away from the day-to-day pressures of the dealership Field-based autonomy with variety — no two implementations are the same Use your dealership experience in a consultative, value-adding role Strong earning potential with a realistic OTE Work with a platform used across Sales, Aftersales and Accounts Long … site and remote consultancy to support optimisation and best practice Working closely with dealership stakeholders to understand requirements Identifying opportunities to improve efficiency and customer experience Building deep knowledge of system functionality and integrations Acting as a trusted advisor to help dealerships maximise performance and profitability What ...

landscape. You will also contribute to the delivery of new technologies that support strategic objectives, while managing priorities effectively and maintaining excellent customer experience. Key Responsibilities Deliver and support technical solutions across all stages of the ITIL service lifecycle Act as a senior escalation point for incidents, requests … Attributes Flexible and adaptable, with the ability to respond to changing priorities Resilient, calm under pressure, and capable of making sound decisions quickly Highly customer-focused Detail and quality driven Approachable and collaborative Strong communicator, able to engage effectively at all levels Analytical, with a strong aptitude for data ...

journey. You’ll work across the business to improve how data is captured, understood, and used, with a particular focus on repairs, assets, and customer records. Every improvement you make will have a direct impact on tenants and service delivery. Day-to-day, you’ll be investigating data mismatches … supportive, open-minded team that values collaboration and innovation. You’ll have the chance to influence decisions that really matter, from compliance to customer experience, and you’ll be part of a business that’s investing in tools, people, and a clear data strategy. There’s genuine scope ...

people-focused Customer Account Manager with a curiosity for emerging technology? Do you enjoy building trusted relationships and supporting customers as innovative products move from trial to everyday use? If so, we want to hear from you. This is your opportunity to join an innovative and fast-growing business … role in supporting existing customers, driving engagement, and helping customers maximise the value of cutting-edge technology in real-world environments. As a Customer Account Manager, you will sit at the heart of the customer journey. You'll take ownership of existing contacts, coordinate demonstrations and event activity ...

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built … skilled Java Full Stack Developer to design, build, and deliver scalable, high-performance software solutions. The ideal candidate will have strong backend development experience with Java , hands-on frontend expertise using React , and practical knowledge of AWS and Apache Spark for cloud-based and data-driven applications. Key Responsibilities ...

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built … tests to ensure code quality. · Debug and resolve application issues in a timely manner. Preferred Qualification: · Between 1-5 years experience · B.S. or higher in Computer Science or related field (or equivalent work experience) · Expertise in Java, React JS, HTML5 · Experience integrating with Restful web services · Ability ...

lifecycle and helping them outperform their competition through speed and innovation Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … apply best practices across Dev, Runtime, and vendor teams. Support Kafka–based eventing and MongoDB–backed services as needed. Basic qualifications 2–4 years’ experience in DevOps/SRE/Platform Engineering with production AWS experience. Experience with CloudFormation and AWS CDK; solid Linux fundamentals and shell scripting. ...

thrives on innovation and enjoys working across a diverse technology stack. The systems you’ll support underpin both our in-club and online customer experiences, giving you the opportunity to influence how thousands of people interact with Buzz Bingo every day. What You’ll Do Data Pipeline Development: Design … soft drinks Refer a Friend Scheme Life Assurance & Pension Scheme Access to trained Mental Health Advocates What We’re Looking For Essential Skills & Experience: Proven experience as a Data Engineer or similar role, with strong knowledge of data warehousing and modelling. Proficiency in C#, Python, Java, or Scala ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days … please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring ...

Company - High Growth and Innovation A rapidly expanding, technology-driven financial-services organisation modernising every aspect of its operations through automation, analytics and customer experience. The company is scaling fast, investing heavily in digital infrastructure and process optimisation using the Zoho ecosystem to connect sales, marketing, operations and finance. … Support Associate) and work closely with the Full Stack and Data Engineering teams to deliver scalable solutions that support new digital products and customer-facing web platforms. Key Responsibilities * Lead and evolve the company's Zoho ecosystem (CRM, Creator, Analytics, Flow, Desk, Campaigns). * Design and implement automation, integrations ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

good understanding of PLC? Join us as Head of Technical Support and take charge of scaling and optimizing our support function to ensure outstanding customer experiences. As Head of Technical Support, you will lead a high-performing team of engineers and specialists, managing both software and electro-mechanical support … operations. You will drive strategy, oversee day-to-day operations, and champion continuous improvement in processes, tools, and customer satisfaction. Why join us? Influence strategic growth and operational performance Hybrid working flexibility Career development and succession planning opportunities Work with a dynamic team across residential and field service sites ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESLs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESL systems. Follow detailed installation plans and scripts for precise setup. ...

practices to advise on improvements and future enhancements. Collaborate with internal delivery, sales, and support teams to ensure smooth project execution and a positive customer experience. What You’ll Bring Demonstrated background in a Microsoft 365 engineering or implementation role. Strong understanding of M365 administration, portals, and service configurations. … Experience using PowerShell to automate tasks and streamline management. Knowledge of Intune, Conditional Access, device compliance, and security policies. Solid grasp of identity and access management concepts, especially within Azure AD. Confident communicator who can work both independently and collaboratively. Nice-to-Have Skills Relevant Microsoft accreditations (e.g. ...