26 to 50 of 82 Customer Experience Jobs in the Midlands

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Monday, 6th October 2025 Start Date Tuesday, 7th October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to … real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through … a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer More ❯

through bespoke solutions based upon their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter ways of working through post … to keep them appraised of all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints Provide regular, accurate and timely client reporting to meet and exceed customer … their role Help drive continuous improvement of project management processes and practices Identify smarter ways of working for both our client and their clients to improve efficiency Proactively manage customer relationships to achieve high levels of customer satisfaction Provide monthly project pipeline/utilisation data to support effective business decisions Skills required: Previous experience as a project More ❯

products and services, with a mission-driven culture and an expanding data function. The company is entering an exciting scale-up phase and investing heavily in analytics to improve customer experience, product strategy, and commercial performance. You'll join a collaborative team of data professionals who are shaping how the business uses data to drive decision-making. The … data storytelling techniques to communicate complex analysis to both technical and non-technical audiences. Stay up to date with best practices in analytics, experimentation, and product data science. Skills & Experience Essential: Strong SQL skills and experience working with relational databases. Hands-on experience with BI/visualisation tools (e.g. Looker, Tableau, Lightdash). Proficiency in Python or … for analysis, modelling, and experimentation. Proven ability to translate business problems into analytical tasks and communicate outcomes effectively. Track record of delivering insights that have influenced product strategy. Desirable: Experience with subscription, e-commerce, or digital product businesses. Knowledge of causal inference, A/B testing frameworks, or incrementality modelling. Exposure to modern data stacks (e.g. dbt, Snowflake, GCP More ❯

are proud to be working in partnership with a leading organisation at the forefront of the UK Transport sector. With ambitious delivery plans to enhance the railway and improve customer experience they are seeking an Interim IT Procurement Manager to join their procurement team and drive value across IT spend, while ensuring best practice governance and compliance. Reporting … supplier agreements, contract reviews, issue resilution, and general ad hoc support. Act as a trusted advisor to stakeholders, providing best practice guidance and knowledge of Procurement Act 2023 regulations. Experience & Requirements Proven experience in IT procurement and category management across multiple spend areas (Hardware, Software, Telecommunications, Digital, Hosting, Networking, and IT Services) Familiarity with public sector procurement regulations … Utilities Contract Regulations 2016 or Procurement Act 2023) Experience within end-to-end procurement, tendering, or category management Comfortable working in a fast-paced environment Able to demonstrate excellent stakeholder and supplier management skills More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist the 2nd line in securing the customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the … technology, systems and support are optimised for customers, including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners who are fresh out of an More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in every … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in every … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

basket (including services) and walking them through the full sales journey.The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.There will be 2 weeks training - 09:00 - 17:30Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)1 in every … which are not exhaustive and not limited to include: Managing inbound calls to the business from clients/customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers … to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. More ❯

Dynamic SaaS Sales professional required by well-established midlands-based SaaS solutions provider who will play a key role in driving B2B sales and new customer acquisition within the UK Telco and utilities markets. As an experienced Senior Sales Exec or Business Development Manager you will own the full sales cycle from prospecting, pitching, customer demonstration through to … with key decision makers. Act as a trusted advisor using a consultative, solution-led approach Achieve and exceed new business ARR targets Accurate reporting and collaboration with Implementation and Customer Success teams to ensure best possible customer experience Requirements Proven track record in B2B enterprise solution sales Excellent understanding of modern sales methods eg MEDDICC Tech Savvy … with the ability to demo and discuss technical solutions and concepts Excellent communicator with strong hunter mindset and a proactive and driven approach Experience of selling into regulated industries eg Telco, Utilities. The role is a brilliant opportunity for someone to work with an already successful and market leading product suite and to help identify and onboard high profile More ❯

About the Role Know internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯

curve. We are recruiting an accounts apprentice to join our busy team. Role In this role: You will be part of the frontline support team Helping to deliver excellent customer service while learning how to resolve technical and software queries You’ll assist in logging and managing helpdesk tickets, working towards meeting service level agreements (SLAs) and KPIs Collaborating … with colleagues to resolve customer issues Through structured training, mentorship, and continuous learning, you will develop a strong foundation in software support and business systems Your AAT studies will build your knowledge of finance processes This combination will give you a unique and highly valuable skillset, enabling you to contribute to maintaining data integrity, ensuring operational excellence, and enhancing … the overall customer experience Training Finance/Accounts Assistant Level 2: One to one Tutor Assessor support in the workplace working towards Finance/Accounts Assistant Level 2 Functional Skills if required So the roles this can lead too in our business – Dynamics Pre-Sales Dynamics Junior Consultant Dynamics Support Dynamics Modern Workplace Apprenticeship Standard Accounts or finance More ❯

such, you will be: Ensuring that all support calls are managed consistently (courteously, clearly, helpfully) according to agreed standards and appropriately agreed business impact and priority assigned Provide excellent customer experience, both verbal and within toolset is paramount in all activities and is continually improved Ensures that Business Critical tickets are handled appropriately and are escalated to the … to provide technical support over the phone Logical problem solving skills and techniques Good analytical and communication skills to be able to converse with business users in their language Experience working within a multi-site organisation or Group Good knowledge of server operating systems with particular focus on Windows Server 2003/Active Directory Good knowledge of desktop operating More ❯

such, you will be: Ensuring that all support calls are managed consistently (courteously, clearly, helpfully) according to agreed standards and appropriately agreed business impact and priority assigned Provide excellent customer experience, both verbal and within toolset is paramount in all activities and is continually improved Ensures that Business Critical tickets are handled appropriately and are escalated to the … to provide technical support over the phone Logical problem solving skills and techniques Good analytical and communication skills to be able to converse with business users in their language Experience working within a multi-site organisation or Group Good knowledge of server operating systems with particular focus on Windows Server 2003/Active Directory Good knowledge of desktop operating More ❯

Job Title: PHP Developer Location: Remote Salary: £40,000 - £45,000 dependent on experience Benefits: 25 days + Bank Holidays; Laptop; Phone; Flexible working; Work from home; Supportive team with a positive culture; Exciting growing company Our client is looking for a driven Developer who wants to make an impact in a growing fintech company. About the Company Our … client is a fintech leader powering two of the UK’s top finance platforms, with a reputation for innovation, seamless customer experience, and award-winning service (rated 4.8 stars on Google). With ambitious plans to expand across multiple industries, this is the perfect time to join them on their exciting growth journey. The Role As a PHP … about technology, problem-solving, and constant learning. You’ll thrive if you are: Skilled in PHP (Laravel essential, Yii2 desirable). Familiar with Vue.js, HTML5, CSS/SASS, Git. Experience with APIs and service integrations. Comfortable with testing frameworks (PHPUnit). Detail orientated, analytical, and a great problem solver. Resilient, proactive, and enthusiastic about growth. A willingness to learn More ❯

to join their team. Within this role, you will be responsible for the development, performance and continuous development of the e-commerce site, driving growth through increased visibility, enhanced customer experience and conversion optimisation. You will be supporting both B2B and B2C audiences, however experience within a B2B market is preferred. Responsibilities of the role include: Manage … and seasonal activity Track and report on key site metrics including traffic, AOV, conversion rates and bounce rates To be considered for this role, you must have: 3+ years experience within a similar role, ideally within a B2B setting Strong working knowledge of Adobe Commerce (Magento) Proven track record of growing e-commerce revenue and improving conversion rates Strong More ❯

with external clients and stakeholders To attend if required, client claim review meetings either in person when required or on Microsoft Teams platform Skills, Knowledge & Expertise Liability Claims Handling experience A professional and adaptable communication style both written and verbal Efficient administrative skills Strong numeracy, literacy, and IT skills A proactive attitude, and an enthusiastic approach An excellent customer service manner The ability to work as part of a team A willingness to take individual responsibility The capability to adapt and be flexible Experience of policy wording and terms and conditions, indemnity processes Modern claims practice The Civil Procedure Rules MOJ protocols; Current case law and assessment of personal injury valuation and negotiations Ability to deliver outcomes … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination … service improvement plan. Communicating effectively with all levels of the organisation, presenting information and responding to questions from peers or management. We need you to have Previous or current experience in an IT Service Management role. A can-do attitude and ability to work multiple tasks under pressure. Evidenced capabilities in building new processes and appropriate documentation. Broad knowledge … of IT infrastructure, systems and services. Experience in chairing mixed stakeholder level forums. Proven Stakeholder communication Skills to all levels of Business & Technical bodies It's a bonus if you have but not essential ITIL Foundation or above qualifications Experience working with Service Now software Proficiency in producing MI documentation to exec level Red Hot Rewards Generous holidays More ❯

new and pivotal role where you’ll bring design excellence, user-centric thinking, and a real sense of autonomy to digital product development. You’ll be shaping the online experience, working across platforms including web, mobile, internal sales apps and a new barcode scanning tool.You’ll work closely with cross-functional stakeholders, from marketing to web development.This is a … design is delivered at scale. There’s no legacy red tape here, just a strong appetite for improvement and a real chance to set the standard. About you : Proven experience designing for e-commerce or digital product environments, ideally B2B or trade-based Hands-on expertise with Figma, Adobe Creative Suite, and prototyping tools Strong UX research skills – usability … growing digital team and engaging with stakeholders It’s a bonus if you’ve worked with AI-powered tools (Figma AI, Cursor, Lovable) or have a passion for refining customer experience through experimentation and iteration. Why join? You’ll be joining a values-led, design-driven business where beauty and function go hand-in-hand. This is a More ❯

new and pivotal role where you’ll bring design excellence, user-centric thinking, and a real sense of autonomy to digital product development. You’ll be shaping the online experience, working across platforms including web, mobile, internal sales apps and a new barcode scanning tool. You’ll work closely with cross-functional stakeholders, from marketing to web development. This … design is delivered at scale. There’s no legacy red tape here, just a strong appetite for improvement and a real chance to set the standard. About you : Proven experience designing for e-commerce or digital product environments, ideally B2B or trade-based Hands-on expertise with Figma, Adobe Creative Suite, and prototyping tools Strong UX research skills – usability … growing digital team and engaging with stakeholders It’s a bonus if you’ve worked with AI-powered tools (Figma AI, Cursor, Lovable) or have a passion for refining customer experience through experimentation and iteration. Why join? You’ll be joining a values-led, design-driven business where beauty and function go hand-in-hand. This is a More ❯

Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team, this role will … to 5.00pm. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Monday, 6th October 2025 Start Date Tuesday, 7th October 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Logical Team working Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer THE DEVELOPMENT MANAGER LTD The Development Manager More ❯

and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while aligning service delivery … service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. … and continuously improved. Provide hands-on management support across Bechtle’s broad technology stack, including Microsoft Windows, Active Directory, O365, Networking and cloud infrastructure, ensuring responsive and knowledgeable service. Customer Relationship Management (20%) Coordinate and lead regular service review meetings and Ad hoc meetings with customers, acting as the primary point of contact for all service-related matters. Develop More ❯

Data Engineering team, you'll work with Microsoft technologies to build high-quality enterprise-level solutions that enable data-driven decision making, and empower employees to deliver first-class customer experiences. A lot of their current project work is on-premise, so you'll be using the likes of SQL Server, the BI Stack (SSIS, SSAS, SSRS) and Power … going forward. They pride themselves on being a people-first business, with a focus on personal and professional growth whilst supporting a healthy work-life balance. Requirements: Hands-on experience with SQL, SSIS, SSRS and SSAS Experience developing reporting solutions in Power BI with use of DAX Strong understanding of Data Warehousing principles Experience working in Agile … environments Experience working in regulated environments, ideally financial services Knowledge of Azure data platform technologies would be desirable but not essential Benefits: Salary up to £60,000 depending on experience Discretionary bonus 25 days annual leave plus bank holidays Holiday purchase scheme Pension Private medical and dental insurance Health cash plan Critical illness insurance Health assessment Life assurance More ❯