26 to 50 of 72 Customer Experience Jobs in the Midlands

delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly … Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations ...

Product Marketing Manager - Customer Experience Hybrid - Coventry (2x days per week) Up to £45,000 This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology … user experience, this role offers the chance to make a clear, measurable impact. The Company They are an established organisation investing heavily in digital transformation and customer-centric innovation. With a collaborative culture and a strong focus on insight-driven decision-making, they are committed to building products ...

Opportunity Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System). As a Customer Support Consultant, you will … with any day-to-day queries, helping to trouble shoot problems, and providing client training. Your responsibilities will include: Providing clients with an excellent customer service via phone, email, and webchat. Diagnosing and finding solutions to customer queries in a timely, professional manner. Developing relationships with stakeholders across ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing ...

making sure colleagues have the tools and support they need to succeed. As our Lead Product Manager for Menu Intelligence (MI) and Catering Experience , you’ll play a key role in shaping how we deliver simple, reliable and relevant experiences that help our catering customers thrive. In this role … personalised interactions for our catering customers and colleagues. You will also bring together teams across Branch Operations, Digital, Delivery and Technology to ensure customers experience a smooth, joined-up journey from start to finish. By spending time with customers and branches—both in person and virtually ...

Company This is your chance to join a thriving, fast-growing team where your technical skills are truly valued. The business continues to experience strong growth and consistently delivering outstanding results, providing a dynamic environment with opportunities to learn, develop, and make a real impact. High-performing individuals … existing high-quality products and new product development. You will play a vital role in the development of software applications to enhance the customer experience. The role covers data-acquisition application development for both new and existing applications covering a multitude of engineering disciplines working closely with various departments ...

looking to appoint a Regional Business Development Manager/Account Manager . This role offers a genuine opportunity to build meaningful customer relationships in a sector where face-to-face engagement has historically been limited, with strong support from an established brand and operational infrastructure. The Opportunity This … balanced, field-based sales role , with an even split between developing existing customer accounts and winning new business within your region. You will take ownership of an established portfolio while also proactively identifying and converting new customers, using a consultative, service-led approach. The focus is firmly on long ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients. As an Account Manager, you'll be responsible for managing and developing … needs and objectives. Identify opportunities to grow accounts through additional services, solutions, and renewals. Collaborate with internal teams to ensure successful delivery and ongoing customer satisfaction. Prepare and deliver account reviews, proposals, and commercial discussions. Forecast and track account performance, pipeline, and revenue against targets. Resolve issues effectively, ensuring ...

Expleo are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is a key part of our customers digital transformation journey, helping move towards a truly customer-centric, digitally-led business. Location: Gaydon, Contract Type: 12-Month Contract (Inside IR35 … Refine demand and portfolio processes for efficiency. * Propose ideas for process enhancements. * Provide ad hoc support to the team as needed. Knowledge, Skills and Experience * Good understanding of digital ecosystems and technical landscapes. * Ability to recognise digital complexity and highlight potential delivery risks. * Experience supporting portfolio ...

First Line Support Assistant Location: Nottingham Salary: Up to £28,000 dependent on experience Hours: 37.5 hours per week (flexible hours) A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it's team. The successful candidate will provide first-line technical assistance, supporting users … phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets. This opportunity would suit a junior IT professional looking to develop ...

delivery, but also lead from the front - actively driving new business growth, identifying revenue opportunities and ensuring an exceptional end-to-end customer experience. You ll play a key role in shaping a results-focused sales culture while supporting the continued growth and success of the business. Key responsibilities … levels of daily sales activity Drive lead generation and opportunity evaluation Support recruitment and maintain strong team capability Lead by example in delivering outstanding customer experience This is a hands-on leadership role where you ll balance performance management with personal sales contribution. Requirements: Internal Sales Team Leader ...

your accounts Build effective relationships with internal operations teams to enable seamless, high-quality service delivery Explain performance targets and drive achievement across customer experience, SLA adherence, risk, compliance and governance Oversee service quality by ensuring adherence to industry standards and best practice Support onboarding of new contracts … Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven experience in Incident, Request, Problem, Change and Knowledge Management ITIL Master or equivalent experience, with strong knowledge of ITIL principles and service delivery methodology ...

Your new company A rapidly growing organisation is seeking an Operations & Account Coordinator to support its expanding customer base, installer network, and partner relationships. The company operates across product development, manufacturing, and service delivery, with both UK-based teams and international manufacturing partners.This role is central to the organisation … operational workflow, customer experience, and partner engagement. The successful candidate will act as a key point of contact for consumers, installers, and trade partners, while developing a strong understanding of the company's connected technology products and end-to-end delivery processes.The position offers significant scope for development ...

Your new company A rapidly growing organisation is seeking an Helpdesk Coordinator to support its expanding customer base, installer network, and partner relationships. The company operates across product development, manufacturing, and service delivery, with both UK-based teams and international manufacturing partners.This role is central to the organisation … operational workflow, customer experience, and partner engagement. The successful candidate will act as a key point of contact for consumers, installers, and trade partners, while developing a strong understanding of the company's connected technology products and end-to-end delivery processes.The position offers significant scope for development ...

role sits within a collaborative digital environment focused on improving site performance, launching new features, and ensuring content is accurate, up to date, and customer-focused. The Role You'll work closely with content editors, developers, QA teams, and wider stakeholders to manage website updates, support campaigns, and drive … through automation and AI Run scripts, bulk updates, or integrations where required Maintain high standards of accuracy, organisation, and attention to detail About You Experience managing web content within a CMS environment Strong communication skills and ability to work in a fast-paced team Technically minded with an understanding ...

role sits within a collaborative digital environment focused on improving site performance, launching new features, and ensuring content is accurate, up to date, and customer-focused. The Role You'll work closely with content editors, developers, QA teams, and wider stakeholders to manage website updates, support campaigns, and drive … through automation and AI Run scripts, bulk updates, or integrations where required Maintain high standards of accuracy, organisation, and attention to detail About You Experience managing web content within a CMS environment Strong communication skills and ability to work in a fast-paced team Technically minded with an understanding ...

technology curve, so customers feel confident that when they work with the business, it is striving to make their operations future-proof. Customer success is central to the organisation’s approach. The business goes the extra mile in providing superior service quality and an exceptional customer experience ...

Engineering. During your final year, you will complete a work‐based project as part of your End Point Assessment (EPA), using the skills and experience developed throughout the programme. After successfully completing your EPA, you will achieve a Level 6 apprenticeship. Throughout your apprenticeship you may work within … vehicle computing performance, such as reviewing boot processes, processor load distribution and system behaviour. The Vehicle Platform team supports systems linked to the customer experience, covering areas including Body Interiors, Body Exteriors, Body in White, Chassis, EDU, Powertrains and Accessories. The team applies engineering methods and technology integration ...

will be joining a well respected Housing Association during a period of significant growth. As the organisation undertakes large scale recruitment within its Customer Experience team, there is an increased need for reliable IT support to ensure new starters are equipped and operational from day one. You will … starter accounts and logins to ensure smooth access to systems. This is a hands-on position ideally suited to someone with hardware support experience and a proactive, organised approach. What you'll need to succeed To excel in this role, you should have experience handling IT hardware, including ...

order that your application can be reviewed. Join us as our next Service Desk Manager and lead the charge in delivering world-class customer support to our global clients. In this pivotal role, youll drive operational excellence across our Support Services team, ensuring rapid incident resolution, exceptional customer … skills, and a track record of driving meaningful change, wed love to hear from you. What youll be doing: Maintain consistently high levels of customer satisfaction across Support Services. Lead, manage, and motivate the Support Team to ensure customer needs are met and service levels are achieved. Communicate ...

role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g … Assist with small scale project delivery and rollout initiatives Maintain strong communication with stakeholders and end users Travel to client as required Required Skills & Experience Proven experience in a 2nd Line/Digital Workspace/EUC/Field Engineer role Strong knowledge of Windows 10/ ...

management information. Provide ongoing consultancy, both onsite and remotely, to support adoption and optimisation. Proactively identify opportunities to improve implementation practices and enhance customer experience. Continuously develop your system knowledge across financial modules, functionality, and integrations. Act as a trusted advisor, helping customers gain the maximum value from … Automotive Intelligence Platform. Requirements Experience working in a dealership finance role, such as an accountant or assistant accountant, with a strong understanding of daily and month-end processes. Knowledge of core accounting activities, including VAT returns, reconciliations, accruals, journals, balance sheets, and management reporting. Hands-on experience with ...

data-driven insights that enhance business performance. With a strong focus on innovation, the company leverages cutting-edge technology to optimise operations and improve customer experiences click apply for full job details ...

based experiences that make a real difference. As the Lead Product Manager for People, Talent & Learning, you’ll be responsible for the full colleague experience across our People technology, ensuring OurBooker becomes the clear and intuitive starting point for accessing People services throughout the colleague lifecycle. … engagement, efficiency and insight across the business. You will be responsible for Set the People product vision and strategy, ensuring OurBooker becomes the primary experience for colleagues. Define and maintain a cohesive hire-to-retire roadmap, translating strategy into clear and sequenced delivery. Own People journeys in OurBooker ...