26 to 50 of 112 Customer Experience Jobs in the Midlands

for a detail driven content and optimisation specialist to help elevate their product presence across marketplaces. If you're passionate about refining listings, crafting high converting content, and enhancing customer experience through tactical merchandising, this is your chance to make a real impact. In this role, you'll be responsible for creating, improving, and optimising product listings that … drive conversion, build customer trust, and strengthen the brand across Amazon expanding into other key marketplaces. Your work will play a vital role in increasing visibility, improving sales performance, and delivering consistent, premium brand experience online. Reporting to the Ecommerce Manager, you will be a key member of the team as we grow our online business across the … to maintain visual and content consistency. Benchmarking competitor content and identifying content gaps, continuously reviewing Amazon landscapes to help the brand stay ahead and identify opportunities for improvement. Analysing customer reviews, search terms, and feedback to iterate and improve listing content and enhance the customer journey. Collaborating with the Ecommerce Manager and internal teams (Marketing, Category, Design, etc. More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

digital development and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … to the evolution of ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to an established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent organisation and More ❯

in relation to effective pre sales activity’s, working closely with the marketing and sales team to support them in the delivery of their objectives. You will ensure that customer satisfaction is maximised by regularly attending prospect and client meetings, providing product demonstrations, prospect engagement, training and liaising closely with the development and sales teams to ensure an effective … and smooth customer journey. You will hold line management responsibility and will liaise with HR to ensure that relevant coaching and development plans are put in place for each member of the team. You will act as an effective point of escalation for the CRM team along with ensuring the quality of CRM project delivery, in line with client … objectives. As CRM consultant, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience along with providing input in the Company’s strategic development plans. Key Tasks Effectively support the sales team in completing pre-sales activities Liaise with HR to effectively line manage CRM product specialists, completing coaching, setting More ❯

development lifecycle and client focused delivery you will work with multiple stakeholders to facilitate the delivery of projects. Knowledge of stakeholder management and the SDLC is key and previous experience working in the energy sector is mandatory. Roles and Responsibilities - Work internally and externally with multiple stakeholders. Facilitate multiple stakeholders to ensure the required software solution is delivered as … per the requirement and the product roadmap. Setting expectations and managing stakeholders. Define the customer experience and enhance the customer journey. Provide support, coaching and direction to the team as required. Key Skills Required - Broad experience of the retail energy market. Proven ability to work across the business with multiple stakeholders. Client facing delivery experience. An More ❯

bonus Job Type: Permanent, Full Time About us: Fairway Seals, established in 1977, has built a strong reputation in the sealing industry for its friendly and professional approach to customer requirements. The company prioritizes exceptional customer service, aiming for a "right first-time" motto in all interactions. They are dedicated to listening to customers and collaborating to achieve … support, and account management, ideal for someone who thrives in a consultative B2B service environment. Build quality relationships and identify cross-selling opportunities Prepare tailored product quotations based on customer requirements Source and identify new sales opportunities Follow up on customer inquiries that have not yet converted to a sale Maintain an up-to-date CRM with leads … opportunities, and activities to ensure a smooth customer experience Proactively target market sectors to develop your sales area Generate new inquiries and convert existing projects into live orders Represent the company professionally, showing general interest in products at all times About you: The ideal candidate will be a punctual and hardworking individual who enjoys being part of a More ❯

in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful person must have directly managed support specialists … and/or senior-level agents-not just led projects or been a team lead without direct reports. Support Delivery Management Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope. Performance Coaching and AccountabilityThe successful applicant must have managed structured 1:1s More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

and growin a manner that is consistent with Kainos company values.You will leverage successful deliveryand strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role in a consulting environment … terms applying toour projectsand ensure that Kainos is not compromised by non-compliance. Professional Developmentand Growth Contribute to continuous improvement initiatives within the Management Capability. Understandcurrent thinking fromthe Technology, Experience Design and Consulting capabilitiesand drive alignment accordingly. Encourage innovation in technology and process both within the project and outside the project. Proactivelyassistwithrecruitmentactivitiestoenable stableorganisational growth. Minimum requirements Minimum of … years demonstrable success managing software delivery projects using agile methodology for external customers. UK public sector experience (central government) . Substantial experience in managing and leading project teams including line management responsibility. Evidence of developing and managing sound client-supplierrelationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government). Strong commercial More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you a confident, results-driven sales professional with a passion for building client relationships … and high-impact role, you will take ownership of lead generation, pipeline development, and quality appointment setting. You will work closely with the sales team to ensure a seamless experience for prospective clients and will be key in driving business forward. This is the ideal opportunity for someone with strong telesales or BDM experience who enjoys outbound prospecting … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Minimum 1 year of experience in a Business Development, Telesales, or Lead Generation role. Demonstrated success in outbound calling and appointment setting. Confident communicator, especially over the phone More ❯

a skilled Salesforce Developer ready to design and deliver scalable, impactful Salesforce solutions. This is a great opportunity to join a flexible, innovative team where your work directly supports customer experience and business growth. The role is mostly remote but you must be able to get to Nottingham for occasional in-person meetings. What You'll Be Doing … performance issues in the Salesforce platform, ensuring long-term system health Champion Salesforce best practices across development, security, and scalability Contribute to process improvements, platform optimisation, and end-user experience Document technical work and contribute to team knowledge sharing What You'll Bring: Proven experience in Salesforce development, including Apex, triggers, LWC, Visualforce, and Flow Strong understanding of … Salesforce platform architecture, integration techniques, and governor limits Experience with Sales Cloud and Service Cloud (Experience Cloud or Marketing Cloud is a bonus) Salesforce Platform Developer I certification (Developer II or additional certifications are a plus) Familiarity with CI/CD tools and source control (e.g., GitHub) Understanding of object-oriented programming and web technologies like HTML, CSS More ❯

through bespoke solutions based upon their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter ways of working through post … to keep them appraised of all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting to meet and exceed customer … their role Help drive continuous improvement of project management processes and practices. Identify smarter ways of working for both our client and their clients to improve efficiency. Proactively manage customer relationships to achieve high levels of customer satisfaction. Provide monthly project pipeline/utilisation data to support effective business decisions. Skills required: Previous experience as a project More ❯

deep knowledge of core banking across systems Savings and Lending translating them into actionable product requirements Develop and articulate a comprehensive strategy that aligns with business goals, maximising efficiency, customer experience and remaining compliant to industry standards Lead the feature team to develop and execute the company's desired product technology outcomes Collaborate with cross-functional teams, including … technology, design, customer service and 2nd Line of Defence to ensure successful delivery of products and features With a number of exciting opportunities in this role, you will be part of the transformation project which will create a new operating platform for the business. As the company and team grows, so should you! What's in it for you … Base salary of £70,000 - £90,000 dependant upon experience Enhanced family-focused benefits Annual bonus opportunity up to 25% 30 days annual leave + bank holidays Please use this link to see the fantastic benefits available at OSB: OSB Careers About us At OSB Group, we understand how much our people bring to our organisation, which is why More ❯

on-site operation, update and maintenance of a complex suite of training simulation applications, equipment, infrastructure and services for the RAF's Gladiator programme. This is a fast paced, customer focussed role that supports the RAF in the delivery of operationally important team and collective training exercises that join geographically distributed air and ground simulation equipment together in a … to both the Simulation Support Team and the System Administration Team Leading the implementation of technical exercise configuration of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and … of future training events and the deconfliction of integration activities involving modifications and changes to the core simulation system. You will be integrated into a fast-paced and dynamic customer focused environment and stretched to achieve your potential. Your wellbeing is also important to us and we strive to find a healthy life balance and with an ethical team More ❯

in the Midlands. The ideal candidate will have a strong background in digital product management having worked as a Product manager or Product Owner, with a focus on enhancing customer journeys and driving the success of SaaS products. Key Responsibilities: - Lead development of digital product strategies to optimize customer experience and engagement. - Collaborate with cross-functional teams … including UX designers, developers, and marketing specialists to deliver high-quality digital products. - Analyse customer feedback and data to inform product decisions and improve user experience. - Manage the product lifecycle from ideation to launch, ensuring alignment with business goals. - Continuously monitor market trends and competitor activities to identify opportunities for innovation and growth. Required Skills and Qualifications: - Proven experience in digital product management. - Strong understanding of customer journey mapping and optimization. - Expertise in managing SaaS products and driving customer satisfaction. - Excellent communication and project management abilities. Apply now to play a key role in shaping the future of our innovative product offerings. More ❯

a user-focused digital platform. Evolving Specsavers' Online Appointment Booking The ability to search online for a local store and book an appointment is at the core of Specsavers' customer journey. BJSS redesigned these systems, improving stability and enhancing the customer experience. Outstanding technology and software delivery is in our DNA We are a global technology and software … and delivery systems every day. Building robust, flexible digital systems that enable growth and ethical trading. Solving complex technology challenges needs a robust approach. We bring 30 years of experience, combining the three essential elements of successful delivery: technical expertise, determination to do what's right, and creative problem-solving. We merge strategy, design, delivery and managed service excellence … Business-critical software systems designed, built and managed at enterprise scale to the highest possible standard. Adopt AI at scale to generate new revenue streams, increase margins, and improve customer experience and satisfaction. Harness the transformative power of your data and insights to support decision making at every level of the organisation. Support to migrate, build and scale More ❯

and digital transformation and offers a collaborative working culture in a picturesque, rural setting. As E-Commerce Manager, you will lead the strategic and operational aspects of the digital customer journey. Your focus will be on optimising the end-to-end e-commerce funnel, increasing conversion and retention rates, and contributing to revenue growth. You'll work cross-functionally … with Marketing and Sales teams to ensure brand consistency and seamless customer experience across all digital touchpoints. Key Responsibilities: Own and optimise the e-commerce sales funnel and digital customer journey Implement CRO strategies using A/B testing, heatmaps and analytics Drive UX/UI enhancements and work with developers to improve platform functionality Collaborate on … SEO, content, and paid digital campaigns Monitor key metrics such as conversion rates, CAC and online sales performance Support initiatives that improve customer retention, engagement, and lifetime value What We're Looking For: Degree in Marketing, Business, or similar Demonstrable experience in a B2C or D2C e-commerce environment Solid knowledge of digital analytics, UX, CRO and CRM More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

solutions, and support the continuous improvement of all housing operations. Principal duties and responsibilities: Conduct in-depth analysis of existing business processes including tenant services, repairs, asset management, and customer support. Create process maps (As-Is and To-Be) to identify inefficiencies, bottlenecks, and areas for improvement. Gather and document business requirements from stakeholders and operational teams. Recommend and … integrate digital tools and technology solutions that improve operational efficiency (e.g., housing management systems, mobile workforce solutions). In order to apply, you must have the following skills and experience: Professional certifications such as Lean Six Sigma Green/Black Belt and Agile or equivalent experience. Proven experience in business process analysis, ideally within social housing, local government … or a similar public service environment. Strong experience with process mapping tools (e.g., Visio, Lucidchart) and business analysis techniques. Knowledge of UK social housing regulations, policies, and standards - desirable. Ability to analyse complex business processes and data, with a strong focus on identifying inefficiencies and recommending improvements. Skilled in diagnosing issues, proposing effective solutions, and working collaboratively to resolve More ❯

Senior Renewals Manager Location: Birmingham Salary: £65-80k depending on experience The role We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity … of the renewals strategy and roadmap, ensuring it supports overall business growth plans. Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management. Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives. Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices … robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios. Assess revenue, margin and churn trends, using customer feedback to shape practical improvements. Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better Represent renewals in ‘Configure More ❯

part of External Fulfilment Seller Operations team. The Program Manager will lead Seller Flex and Direct Fulfilment programs to drive efficiency, reduce defects, and enhance the overall seller and customer experience. The leader will work at a cross section of product and program implementation. Reporting to head of EF Programs, this role will be responsible for overseeing the implementation … Understand how this landscape is moving across competitions and what customers are expecting from us. 9) Proactively identify tech needs BASIC QUALIFICATIONS - 3+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - 2+ … years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯

Dynamics 365 CE Developer Design, develop, and customise Dynamics 365 CE solutions, including plugins , workflows , and integrations Required Experience: * Dynamics 365 CE (ideally Customer Experience) development, configuration and customisation * Ability to develop custom plugins (C#), workflow and actions * Strong Data Integration and Data Migration experience * Excellent communicator, capable of engaging at all levels with stakeholders * Must More ❯