26 to 50 of 126 Customer Experience Jobs in the Midlands

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting … and debugging tracking issues. You will provide valuable insights that enhance the customer experience and improve conversion rates. Key Responsibilities: Ensure data quality and debug tracking issues for web analytics tools such as GA4, Looker, and Power BI Extract, assess, and report on website data, delivering actionable insights More ❯

quality, cost-effective, integrated software to improve safety, efficiency and compliance. They design and develop software in-house and through the commitment, drive and experience of their teams, have forged long-term relationships with their clients. Due to recent growth and future expansion plans, TruTac are now looking for … to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer … all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What we More ❯

get things done, and are capable of breaking down and solving complex problems. The AHS/AIT Tools Program team is responsible for the customer relations management tools and technology used in the day to day operations at Amazon. The team is also responsible for reducing the cost to … serve or operational expense for a case, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages CRM tools developed inhouse by Amazon to deliver the service and associated goals. The Sr. Program Manager will influence strategy and the roadmap of operational tools … in the life You will work directly with our international program management team and external software developer teams to launch/maintain AHS-AIT Customer Relation Management (CRM) tools to improve contact rate and establish configuration standards for routing contacts to operations. Having open and candid conversations with individuals More ❯

You will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools … and applications or other changes. Prioritise and co-ordinate own and others' work schedules to ensure that business and customer needs are met, and deadlines are adhered to. Develop and maintain strong relationships both internally and externally to achieve project objectives. Prepare presentations and reports. Produce documentation in line … with project requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

in South Birmingham. In a nutshell, our client need you to provide in-depth support and guidance on various Employee Relations cases across their customer’s business, ensuring cases are handled expediently and with regard to minimising cost and litigation risk. You would have a background in HR, with … experience managing ER case work including grievances, complaints and other typical ‘high volume’ cases. There may be more involved cases to be worked on but it would be less common. We are looking for 2-3 years solid experience in this area. Key Responsibilities & Deliverables: Proactively manage live … all cases are tracked and are being progressed in a timely fashion, including robust maintenance of Top desk case management system Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate and in an appropriate fashion. Communicate high risk cases/possible PR More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to … deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to … deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic More ❯

services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. Platform Support is responsible for the timely resolution of all manner of issues affecting the business from partner setup/liaison … configuration, data integrity, performance, stability, reliability, and security of our customer facing platforms across Cloud, Comms, Distribution and Hardware. This is a Technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. As well … providing general platform support, you will help support the other areas of Platform running and maintaining infrastructure for the application to make sure the customer platforms can handle the expected load and recover from failures. Training will be available to develop specific skills required for the role. What you More ❯

organisation that leads our competitors and inspires our employees. We are building a revolutionary data analytics ecosystem to generate business insights and provide great customer experience from well-managed and trusted data assets. The aim of UK CMB Data & Analytics is to unlock the potential of data by … awareness to support projects across multiple products. Supporting the team with migration to new platforms and adoption of appropriate tooling. Skills & Requirements: Demonstrable coding experience with SAS, SQL, and Python. Experience with Google Cloud Platform (GCP). Previous HSBC experience. Strong stakeholder management skills with the ability to … influence and communicate analysis and recommendations to colleagues at different levels of the organisation. Extraordinary attention to detail. Enthusiastic about learning different analytical capabilities. Experience applying analytical techniques to data to produce explanatory or predictive results. Experience working in an analytical role within financial services or a data More ❯

institutions and businesses which make the UK what it is. By encompassing a wide range of disciplines across a breadth of areas such as Customer Experience and Digital, Strategy, Forensic, Risk and Regulatory, People and Talent, and Operational and Financial Transformation, we become immersed in our clients' organisations … and informing other KPMG services and capability groups of the value it could add to their engagements. What will you need to do it? Experience in Oracle business analysis and understanding of core financial business processes (procure to pay, record to report, order to cash etc within an Oracle … environment). Experience of core ERP and/or business systems - including SAP, Oracle and others. Functional experience of Oracle GRC, Financials. Functional experience of Oracle Release 12 essential and advantage of Oracle Fusion experience. Experience of using Oracle data analysis tools. Skills we'd love More ❯

a significant impact but also promises avenues for professional growth as the BI function expands. The Data team plays a vital role in enhancing Customer Experience by systematically collecting data and creating compelling Power BI dashboards. These dashboards empower stakeholders to monitor performance against KPIs effectively, facilitating informed … as they arise. Advocate for data best practices and contribute to e.surv s overall data strategy. Key Skills & Competencies 5+ years of hands-on experience developing with Power BI in a professional setting. Expertise in DAX and Power Query to create robust and dynamic dashboards. Strong experience with … formats. Exceptional communication skills, with the ability to clearly articulate complex concepts and engage effectively with stakeholders and end-users at all levels. Qualifications & Experience Desirable Skills and Experience: Advanced proficiency with SQL databases, specifically Postgres. Experience working with Databricks for large-scale data processing and analysis. More ❯

a significant impact but also promises avenues for professional growth as the BI function expands. The Data team plays a vital role in enhancing Customer Experience by systematically collecting data and creating compelling Power BI dashboards. These dashboards empower stakeholders to monitor performance against KPIs effectively, facilitating informed … as they arise. Advocate for data best practices and contribute to e.surv’s overall data strategy. Key Skills & Competencies 5+ years of hands-on experience developing with Power BI in a professional setting. Expertise in DAX and Power Query to create robust and dynamic dashboards. Strong experience with … formats. Exceptional communication skills, with the ability to clearly articulate complex concepts and engage effectively with stakeholders and end-users at all levels. Qualifications & Experience Desirable Skills and Experience: Advanced proficiency with SQL databases, specifically Postgres. Experience working with Databricks for large-scale data processing and analysis. More ❯

thinking employer who will help you achieve your personal and professional goals this is the opportunity for you! What will the role involve? Supporting customer enquiries via online chat, telephone and email. Ensuring a first-class customer experience is consistently delivered. Trouble shoot and resolve technical issues … to provide user feedback. Identify opportunities for service delivery improvement. Educate customers on usability and interface/product updates.Who are we looking for? Previous experience in a customer service-related role essential. Critical thinking and problem-solving skills. Natural communication style both written and verbal. Ability to build … sustainable relationships through emotional intelligence. Experience in SaaS or IoT product support advantageous - (but not essential as full training and s... More ❯

Manager Location: London, Manchester, Newcastle, Edinburgh, Birmingham Career Level: Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … the unlimited potential of imagination, technology and intelligence. Visit us at: As a Martech Architect Manager, you will: Be a crucial part of our Customer Tech team supporting on the delivery of Personalisation Strategies with clients wanting to drive customer centric experiences. The successful candidate will need to … have a particular expertise in Customer Data Platforms (CDP). Particular focus areas will be: Customer Data Strategy: Understanding data-driven approaches for strategic decision making Personalisation: Enhancing customer experiences Audience Insights: Analysing customer data to inform marketing strategies Data Orchestration: Integrating data seamlessly across platforms More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

support to the Delivery team on the ongoing development and evolution of IT PMO function within the group. Drive a continuous improvement in IT customer experience and engagement. Skills & Experience Required: Solid understanding of project delivery principles and methodology. Highly developed communication skills in writing, speaking, and More ❯

and able to develop professional relationships Have the ability to translate content from English to French (product descriptions, images, banners, emails). Work with customer service to deliver the best possible customer experience by actively listening, understanding customer needs and concerns, and using feedback to improvewhile More ❯

required. A good technical knowledge is essential to ensure incidents and problems are dealt with quickly and efficiently. A desire to provide an exceptional customer experience at all times is a must, along with an understanding of the commercial goals of the business as a whole. Responsibilities Provide … network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service … in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. More ❯

executes engagements and take a proactive approach to mitigating potential risks before they arise. What you need : Bachelor’s degree or relevant years of experience in lieu of degree At least 10 years’ experience of working with the retail sector, preferably within a system integrator Experience developing … and implementing client strategies to drive revenue growth, enhance customer experience, and improve operational efficiency. In-depth understanding of sector specific requirements and the ability to navigate complex regulatory environments. Experience in executive revenue-generating roles, bringing comprehensive business acumen to account strategies and cultivating ‘win-win More ❯

their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter … all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting … to meet and exceed customer's expectations. Deliver technical projects, utilising Project Support Engineers where required to further their skills. Establish regular, clear, and consistent channels of communication at all levels within the organisation and with the client. Establish clear objectives and expectations throughout the project, ensuring everyone understands More ❯

Relationships: Build and maintain strong relationships with existing clients and stakeholders. Sales Management: Oversee the sales plan, ensuring targets are met and provide excellent customer service. Proposal Development: Prepare and present proposals to clients that align with their business needs and objectives. Collaboration: Work closely with other departments, including … operations and finance, to ensure a seamless customer experience. Reporting: Prepare and present business development reports to senior management on a regular basis. The Successful Applicant Experience: Experience in business development within contract logistics, with the ability to evidence strategic solutions selling over multi-year deals. Education … of developing and implementing successful business development strategies and achieving sales targets. Analytical Ability: Ability to analyse data, identify trends, and make informed decisions. Customer Focus: Strong commitment to providing exceptional service. What's on Offer Excellent basic salary Market leading commission scheme Car allowance Hybrid working The chance More ❯

Order Management Join the heart of BA's transformation to Modern Airline Retailing, where we are redefining what and how we sell, streamlining the customer experience, and phasing out decades-old technology that has constrained us for too long. This pivotal role offers the chance to shape and … environment, driving innovation and challenging the status quo. Excellent problem-solving skills and the ability to support decisions with solid data and analysis. Your experience: Extensive expertise in airline commercial infrastructure, particularly PSS and related systems. Knowledge of modern retailing capabilities, such as bundling, upselling, and personalised offers. Solid … understanding of airline Revenue Management and distribution principles Proven experience with airline technology providers, delivering both commercial and customer benefits. Familiarity with Agile methodologies and a history of contributing to technology-driven transformation projects. Experience in integrating science- or model-based pricing and optimisation models to enhance More ❯

their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter … all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support. Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints. Provide regular, accurate and timely client reporting … to meet and exceed customer’s expectations. Deliver technical projects, utilising Project Support Engineers where required to further their skills. Establish regular, clear, and consistent channels of communication at all levels within the organisation and with the client. Establish clear objectives and expectations throughout the project, ensuring everyone understands More ❯

ensure an efficient & effective fluid workflow of engineer activities, positive progression of workflow planning and issue management through to completion, whilst maintaining a positive customer experience through regular communication with stakeholders & customers as necessary. Key Responsibilities: Working with the relevant teams both internal and external to Airband to … ensure the installation/maintenance & service of Airband’s fibre & FWA networks from site to the customer premise are as efficient and effective as possible. Read and understand technical drawing and specification sheets including our current fibre planning software (Vetro/fibre cloud) Liaising with external companies and agencies … installations required, such as Joint User Pole agreements, Traffic Management and Wayleaves. Assisting other Airband engineering teams across the UK where necessary to support customer needs or project timescales. Liaising with both colleagues and customers; keeping in regular contact & provide updates/reports as necessary to stakeholders Conducting utility More ❯

Job Description How You'll Make an Impact We're seeking a highly motivated Customer Solutions & Strategy Lead to play a pivotal role in driving the sales cycle for Epsilon's product portfolio. In this individual contributor role, you will lead the pre-sales process, guide customers through technical … onboarding, and ensure seamless integrations across digital marketing, identity, and customer experience solutions. You will collaborate with 12+ cross-functional teams to deliver tailored solutions, optimize resources, and drive the strategic success of sales pursuits. If you're a proactive, results-driven leader with a passion for technology … and customer success, we'd love to hear from you. This is a hybrid role based in our London office (2/3 days per week). What You'll Achieve Maximize Sales Success : Ensure that every sales pursuit delivers high-value solutions that exceed customer expectations. Drive More ❯