26 to 50 of 78 Customer Experience Jobs in the Midlands

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical … challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs ...

leading escorted tour and river cruise companies, proudly creating high quality, carefully curated travel experiences for almost forty years. We are passionate about exceptional customer experiences and are recognised for our award-winning service. As a growing business, we combine our love of travel with a strong focus … point of escalation for requirements, scope, or traceability issues. Ensure business readiness, impact assessment, and change implications are fully understood. Essential skills & Experience Strong technical BA background with experience across integrated systems, APIs, and complex IT programmes. Ability to confidently engage with architects, developers, and technical SMEs. Skilled ...

Europe is looking for an experienced Sales Team Leader to manage and develop a high-performing sales team. This role combines team leadership, customer engagement, and commercial ownership of key project opportunities. You’ll work closely with external sales teams, suppliers, and internal stakeholders to deliver excellent customer experience while driving profitable growth. If you enjoy leading a team, winning projects, and building strong customer relationships, this is a fantastic opportunity to join a respected and growing organisation in the technology distribution space. What You'll Be Doing Leading the Internal Sales Team Managing ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

dynamic travel and tour operator dedicated to delivering exceptional travel experiences. By combining industry expertise with innovative technology, we aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel Role AI & Automation Development: Assist in designing and implementing AI-driven solutions (e.g. … processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems (CRM, booking platforms) Data Handling & Analysis: Collect, clean, and analyse data from customer interactions, bookings, and marketing campaigns Support the development of predictive models (e.g., demand forecasting, pricing optimisation) Create dashboards and reports to inform business decisions ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support … continuous improvement. Conduct regular service reviews, performance reporting, and governance forums with the supplier. Challenge, influence and drive improvements where service performance, quality or customer experience does not meet expectations. Ensure the service desk delivers effective incident, request, problem and escalation management. Act as the service owner ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

logistics. From Harvey Nichols and Selfridges, to Papa Johns, Vue International and Hobbycraft, our award‑winning tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we’re looking for curious, proactive problem‑solvers to help us keep mission‑critical … distribution centres. This isn’t just break–fix. You'll become a trusted expert, working closely with 1st–3rd line teams, suppliers, and customer stakeholders to keep systems stable, solve recurring problems, and continuously improve how we support our customers. If you love getting stuck into complex issues, enjoy ...

Bank Holidays, Enhanced Maternity & Paternity Leave, Access to Health Shield & Holiday Purchase Scheme & Electric Vehicle Scheme Our Client: IT Reseller - Technology Industry B2B sales experience is essential for this role. Responsible for growing a sales pipeline through an account base of lapsed and transactional spending customers, the successful candidate … will strive to build and nurture excellent customer relationships through timely responses to inbound enquiries, whilst identifying growth opportunities to confidently promote additional products and services. KEY RESPONSIBILITIES: Lead Qualification: Utilising our client’s transactional customer base to identify and quality potential leads. Outbound Sales: Identify opportunities ...

leading strategic conversations that position Microsoft Business Applications as key enablers of digital transformation. Key ResponsibilitiesSolution-Led Selling* Lead discovery sessions to understand customer goals, challenges, and transformation objectives.* Design and communicate end-to-end Microsoft Business Application solutions aligned to measurable business outcomes.* Translate technical capabilities into clear … qualify, and progress new business opportunities across mid-market and enterprise clients.* Manage opportunities from initial engagement through to close, ensuring a high-quality customer experience.* Develop compelling proposals, business cases, and presentations for both technical and non-technical audiences.Collaboration & Team Selling* Work closely with account managers, sales leadership ...

Engineer Location : Birmingham, Office-based Contract: Full time, permanent role Salary: £70,000 - £80,000 depending on experience Package & Benefits Bonus: up to 30% 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days) Onsite gym Health and wellbeing programme Employee discount Access … Responsibilities Designing and deploying AI agents across the business Building systems that connect databases, LLMs and actions Embedding AI into: operations & logistics, pricing & trading, customer experience, compliance & risk, and finance workflows Creating autonomous processes, not just reporting tools Continuously improving models using live, full-scale data Skills & Experience ...

will responsible for defining and leading the functional architecture direction for Salesforce-based digital products,ensuring that all solutions are designed around business outcomes, customer experience, and long-term scalability. They act as the bridge between business strategy and technical execution, shaping how digital products should work rather … than how they are coded. Define and lead the functional architecture strategy for Salesforce-powered digital products, ensuring alignment with business goals and customer outcomes. Champion product-led delivery practices, including iterative development, outcome-based planning, and continuous feedback loops. Collaborate with product managers, engineering leads, and UX teams ...

solving technical problems and leading teams energizes you, this role was made for someone at the top of their game. ERP/Technical Customer Support Manager £60,000 - £65,000 base + up to 10% performance bonus + other benefits | Hybrid | UK/National Stack: Join a fast-growing … team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you. Payoff: As ERP/Technical Customer Support Manager, you’ll wear two hats: • Leader: Coach and grow your team, influence product decisions, and ensure customers don’t just use the software ...

gives you the tools to do the job properly and leaves you to get on with it. It’s a mixed role—account management, customer experience and a bit of new business. You’ll manage your own accounts, keep clients happy, grow them commercially and bring ...

gives you the tools to do the job properly and leaves you to get on with it. It’s a mixed role—account management, customer experience and a bit of new business. You’ll manage your own accounts, keep clients happy, grow them commercially and bring ...

role sits within a collaborative digital environment focused on improving site performance, launching new features, and ensuring content is accurate, up to date, and customer-focused. The Role You'll work closely with content editors, developers, QA teams, and wider stakeholders to manage website updates, support campaigns, and drive … through automation and AI Run scripts, bulk updates, or integrations where required Maintain high standards of accuracy, organisation, and attention to detail About You Experience managing web content within a CMS environment Strong communication skills and ability to work in a fast-paced team Technically minded with an understanding ...

shape direction, and help grow a team of talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting … understand design systems and conversion Experience with experimentation platforms such as VWO, Optimizely, or similar Familiarity with customer service platforms (Zendesk, Nice CX One, Decagon) or CRM/marketing automation tools (Bloomreach, Klaviyo) Experience working across complex, multi-market stakeholder landscapes Background in SaaS or subscription-based ...

cross functional teams to understand business challenges and translate them into analytical questions. Recommend data driven solutions that improve efficiency, reduce costs, or enhance customer experience. Support strategic planning with evidence‐based insights and scenario modelling. Skills SQL, Python, R, or similar tools to extract, transform, and analyse data. ...