1 to 25 of 146 Service Delivery Jobs in the Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams … customers, ensuring that services meet agreed-upon standards, timelines, and performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV, Building Services, HVAC, or M&E sectors? This is a fantastic opportunity to lead a service department and play a key role in maintaining exceptional quality for clients within an organisation that truly takes pride in its service

secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish … duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity

Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial … ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. … This is a key role overseeing the coordination and quality of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class … level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture

Service Delivery Manager - HS2 Location: Birmingham (City Centre) Contract Type: Permanent Clearance: Must be eligible to work in the UK About the Role We are seeking an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms … suppliers. This role is critical to ensuring IT services are reliable, available, and performing in line with agreed service levels. You will operate in a multi-supplier environment (including tier 1 suppliers and smaller in-house teams), acting as a service integrator and driving continual improvement across

validating the products of tomorrow for the world’s leading manufacturers. As part of our continuous growth, we are seeking for a PLM Service Operations Manager to join our team in Gaydon, UK. The PLM Service Operations Manager is responsible for overseeing the Incident, Problem, and Change Management … teams, ensuring the effective delivery of PLM capability services. This role ensures that PLM application service disruptions are minimized, problems are resolved promptly, and changes are implemented efficiently and effectively. The person will collaborate with various stakeholders to enhance service delivery and drive continuous improvement

Service Manager - Birmingham Salary upto £55,500 3 days per week onsite in central Birmingham My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels … manages ITIL service practices, application lifecycle management, and incident, problem, request, event, and change management. Responsibilities include maintaining SLAs and OLAs across the IT portfolio, monitoring supplier and internal team performance, and working with cross-functional teams to improve user experience, cost, and service outcomes. Key skills

Technical Support Manager – Birmingham/Hybrid £55,000-£65,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Technical Support Manager. This is a leadership role overseeing both the Support Desk and Onsite Project teams, driving excellence, performance and technical … technical operations and act as the primary escalation point for complex issues, playing a key role in shaping the MSP’s service offerings. Working closely with the Technical Director and Service Delivery Manager, you will ensure that clients receive a consistently high-quality service while helping

Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 £ TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could … great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with

their tools to drive growth and efficiency. Role Overview As Business Operations Manager at Outserve, you will be the driving force behind the successful delivery of client projects and internal initiatives. Acting as the Integrator, you will coordinate teams, manage resources, and ensure that strategic objectives are translated into … collaboration and professional growth. Plan, coordinate, and execute client implementations and internal projects. Act as the central point of contact between clients, leadership, and delivery teams. Translate strategic goals into actionable project plans and ensure timely delivery in conjunction with the Project Manager. Identify and resolve operational bottlenecks

Service Delivery Coordinator Location: Quinton, Birmingham Salary: £28,000 - £30,000 Were looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing … customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process. Responsibilities: Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines. Attend weekly Project meetings to discuss ongoing Projects, deliverables

Motormax is seeking an enthusiastic Business Administration Apprentice to support the Service Delivery Manager in delivering connected hardware and software solutions to clients. You’ll work closely with internal teams, Production, Engineering, Tech Support, and external partners to ensure efficient, high-quality service delivery. Role … apprentice, you’ll support the Service Delivery Manager with tasks such as: Managing the end-to-end delivery of the Motormax camera platform and telematics integrations across customer environments Acting as the main delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support

includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees … revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: Up to £58,000 p.a Location: East Mids, Derby site Hours: 40 hours

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury

data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead … deliver the Digital Experience Management (DEM) service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class … level of customer service to all users, you will be a 2nd line escalation point for the service desk click apply for full job details

someone with a strong technical background who enjoys combining hands-on problem-solving with operational management responsibilities. Main duties of the job Team Leadership & Service Delivery Lead, mentor, and support the development of the IT Helpdesk and technical support team and manage team workloads to ensure SLAs, KPIs … systems, infrastructure, and applications to ensure stability, security, and performance. Supplier & Contract Management Manage and maintain effective relationships with external IT suppliers, vendors, and service providers. Project & Technical Delivery Coordinate day-to-day project activities including scheduling, tracking progress, updating plans, and managing dependencies. Documentation & Governance Create, maintain

within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones … deliverables. Manage resource and capacity planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required

Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager/Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle … drive continual improvements, and work closely with senior IT leadership. The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service portfolio

Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands … continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience

exceptional Change & Transformation Lead to establish and grow our change and transformation capability. This is a pivotal role that combines hands-on client delivery with capability building, business development, and practice leadership. You'll be instrumental in shaping how Version 1 delivers change and transformation consulting whilst building … practice. As our Change & Transformation Lead, you'll balance multiple responsibilities: delivering high-impact change programmes with clients, identifying and shaping new opportunities, providing delivery assurance to consultants across engagements, and building the foundations of our change practice—from knowledge assets to community rituals. You'll work across

Security Engineers, whose role extends beyond mere adherence to industry best practices. Our Technical Project Managers play a pivotal role in formulating and executing service delivery strategies that align with the rigorous quality standards set by CENSUS. Drawing from their robust technical background and leveraging their project & stakeholder … this role, you will use your technical background - in the Application Security domain – along with your Project Management skills to ensure a successful service delivery to our clients. You will work side-by-side with our clients' development and security teams & partners, under engagements/projects that involve

Security Engineers, whose role extends beyond mere adherence to industry best practices. Our Technical Project Managers play a pivotal role in formulating and executing service delivery strategies that align with the rigorous quality standards set by CENSUS. Drawing from their robust technical background and leveraging their project & stakeholder … this role, you will use your technical background - in the Application Security domain – along with your Project Management skills to ensure a successful service delivery to our clients. You will work side-by-side with our clients' development and security teams & partners, under engagements/projects that involve