1 to 25 of 80 Service Delivery Jobs in the Midlands

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point … contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package ...

Service Delivery Manager Hybrid Working (2 days a week in the office) | Lincoln based - Salary up to £40k plus bonus and benefits We’re currently partnering with a well-established organisation to recruit an IT Service Manager who will play a key role in supporting the delivery of high-quality IT services across the business. This position is responsible for ensuring IT services meet agreed Service Level Agreements (SLAs). You’ll also support service transition activities, ensuring new or updated services are successfully introduced into live operations. In addition, you will help drive ...

Head of Service Delivery* - *Project Delivery* - *Head of Project Delivery* An established UK infrastructure services provider is seeking an experienced and commercially astute Head of Service Delivery to lead the end-to-end operational delivery of its gas, water and power services across … close-out of day services, projects, frameworks and specialist works, ensuring consistent standards, strong cost control and predictable performance across regions. The Head of Service Delivery will: Own end-to-end service delivery across all operational activities. Ensure works are delivered safely, compliantly, on time ...

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working … closely with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead ...

Title: Technical Services Manager Location: Birmingham Salary: 70,000k Full time Job Objectives The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution … Coordination : Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations. Service Delivery : Monitor and maintain service reliability, addressing any failures promptly and collaborating with ...

Service Delivery Manager 12-month initial contract Based in Gaydon (hybrid working) £33.88ph (Inside IR35) *Applicants MUST have proof of immediate, on-going and valid eligibility, to work full time, and travel within, the UK* About the company I am currently recruiting on behalf of an automotive … based in Gaydon, who are looking for an IT Service Delivery Manager to join their team. Job Description As IT Service Delivery Manager, your main responsibilities will include: Deliver an enterprise IT system that delivers all artefacts required Development of a complete set of the Clients ...

Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Vendor & Asset Specialist to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships, contracts, and technology assets. Key responsibilities include: Managing … software licence management Ensuring compliance with procurement and governance standards Reporting and spend analysis Identifying opportunities to optimise supplier performance and reduce costs Supporting service delivery teams with commercial and asset visibility To be considered sutiable for this service delivery role you will need to have ...

AgileSource are currently looking for an experienced SIAM Service Manager or Head of SIAM Operations for a Permanent organisation within a Consulting Organisation. We are seeking an experienced IT Service Management (ITSM) and Service Operations professional with over 10 years' experience to lead service delivery within a complex, multi-supplier environment. This role is responsible for ensuring the effective coordination, governance, and performance of multiple service providers operating within a SIAM (Service Integration and Management) model, maintaining high standards of service quality and operational stability. Requirements and Desired Experience: Senior ITSM ...

Service Management Analyst - Permanent full time role - Lincoln based (hybrid working) - Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Service Management Specialist to join its IT Service Delivery function. This is a pivotal role responsible for working … software licence management Ensuring compliance with procurement and governance standards Reporting and spend analysis Identifying opportunities to optimise supplier performance and reduce costs Supporting service delivery teams with commercial and asset visibility To be considered sutiable for this service delivery role you will need to have ...

Head of Service Delivery - Project Delivery - Head of Project Delivery An established UK infrastructure services provider is seeking an experienced and commercially astute Head of Service Delivery to lead the end-to-end operational delivery of its gas, water and power services across … UK. The postholder will provide clear ownership across mobilisation, execution and close-out of day service click apply for full job details ...

plus excellent benefits A well-established organisation is seeking an experienced Contracts and Asset Management Analyst to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships, contract management, IT asset management, software licencing and IT procurement. Key responsibilities include: Managing … software licence management Ensuring compliance with procurement and governance standards Reporting and spend analysis Identifying opportunities to optimise supplier performance and reduce costs Supporting service delivery teams with commercial and asset visibility To be considered sutiable for this service delivery role you will need to have ...

reviewed. We are looking for an experienced and forward-thinking Head of Field Services & Installations to lead our Field Engineering, Technical Support and wider Service Operations functions. This senior leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence … Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. Youll be responsible for service quality, P&L oversight, third-party contractor management, and the continual improvement of processes through data-driven insights and LEAN methodology. This position is ideal ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations, ensuring efficient ticket management and adherence ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

compliant HR administration. Enhance end-to-end employee lifecycle processes impacted by the new system. Cross-Functional Liaison Work with IT, Finance, and service delivery teams to resolve issues affecting HR data flows. Support improvements to upstream and downstream HR processes. Document resolutions, workarounds, and updated processes clearly … system and process enhancements based on recurring issues. Support testing cycles for fixes, patches, and configuration updates. Contribute to ongoing improvements to HR service delivery and data accuracy. About You We're looking for someone who brings: Strong HR and Oracle Fusion HCM subject matter expertise (essential). ...

seeking a dynamic Technical Support Director to take full ownership of customer-facing technical functions, with a strong emphasis on strengthening After-sales and Service Support . This critical, high-impact role offers the opportunity to enhance customer experience, elevate operational performance, and lead teams at the heart … product commissioning, service and lifecycle support. Youll work closely with the board, helping to shape the long-term strategy of a business known for innovation, reliability and worldwide customer trust. As the Technical Support Director, you will be getting involved in: Leading and developing Technical Support, Commissioning and Aftersales ...

Developer Location: Derby On-site (5 days a week) Salary: Up to £75k Contract: Permanent A Senior Software Developer is required to join a delivery-focused Service Team working for a global name, maintaining and evolving live software systems that support client solutions. This is a hands … production applications using Python, JavaScript/TypeScript, and cloud platforms (AWS, Azure, or GCP) Develop new features, improvements, and integrations based on client feedback, service metrics, or evolving requirements Troubleshoot, debug, and resolve live system issues, ensuring minimal disruption to clients Participate in agile delivery, including sprint planning ...

policies and procedures complying with the Data Protection Act and policies of confidentiality. Main duties of the job KEY DUTIES AND RESPONSIBILITIES: Responding to Service Desk Enquiries re Smartcard Service Provision Resolving end user queries and support requests Prioritise and Manage requests for replacement cards Arranging and Undertaking … Maintain Stock of Cards, Stationery & Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority (RA) processes ...

Service Support Agent Location: Nottingham, (Assessable on public transport) Salary: £24,500 per annum Contract: Permanent Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch) We are working with a growing business that is looking to recruit a Service Support Agent … join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently. Key Responsibilities: -Provide first-line service and technical support ...

Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary : Up to £45,000 per annum Overview Our client is a newly established Managed Service Provider (MSP) with ambitious growth plans and a strong commitment to delivering exceptional service to its customers. As part of building its Helpdesk … from the ground up, our client is seeking a proactive, highly organised Helpdesk Lead to play a key role in shaping and developing the Service Desk operation. This opportunity goes beyond a traditional Service Desk position. It is ideal for an experienced IT support professional who wants ...

This is a senior leadership role responsible for ensuring core systems, infrastructure, and user services operate reliably, securely, and at scale. You'll oversee service delivery across the service desk, infrastructure, cloud platforms, and operational security. Working closely with senior technology leadership, you will ensure services remain … resilient while continuously improving operational performance and user experience. This role combines strategic leadership with operational accountability, balancing service reliability, risk management, and continuous improvement. What you'll be doing Leading the operational running of technology services including service desk, infrastructure, cloud, and networks Acting as the senior ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will oversee a team … service desk engineers, ensuring exceptional support and service delivery across a growing client base click apply for full job details ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … Certified enhanced DevOps qualifications Knowledge & Experience Essential Senior Management experience within the NHS Experience producing long term technically resilient software plans to support digital service objectives and product lifecycle, including: planning, development, testing, integration, deployment Specialist knowledge and advanced understanding of a variety of development techniques and methodologies, specifically ...

Technical Service Desk Analyst Bromsgrove - (Hybrid 3 days in office) £27,000 - £32,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you looking to develop your career in a busy technical service desk environment where you will support customers, solve problems … standards of technical support, and build strong working relationships. You will work within a collaborative team, contributing to shared goals while maintaining high-quality service levels. You will also have the opportunity to broaden your skills through exposure to varied technologies and ongoing industry training. You will investigate ...