26 to 50 of 128 Service Delivery Jobs in the Midlands

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed … helping organisations improve their business practices and profitability. About the Role Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network … provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal More ❯

and evolve alongside us. Whether you're just starting your career or looking to progress as an industry professional, Node4 has a place for you. About the role The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client … accounts. You will work closely with the Account Manager and the wider Node4 team to deliver 'Exceptional Service as a Standard'. This role involves coordinating across departments to deliver exceptional service for new and existing clients. You will act as the main point of contact for service delivery issues related to your assigned accounts. What … will you bring? Qualifications: English & Maths GCSE, grade C or above (or equivalent). ITIL qualifications. Security Clearance (desired depending on account). Experience as a Service Delivery Manager or similar role. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Excellent communication skills (verbal, written, face-to-face). Effective time management skills. Exceptional attention to detail. More ❯

The team you'll be working with: Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration partner to … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … teams. Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly More ❯

Service Desk Analyst £31,586 - £35,235 Full Time 37 hours per week Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of … one of the Countrys fastest-growing boroughs and the people who make it thrive. About the role The Service Desk Analyst role is responsible for the delivery of the technical system administration, development, and procedural activities, along with the delivery of the business as usual (BAU) functions. There will be a requirement to plan and undertake project … activities and to provide specialist advice across a range of areas and to a wide audience, from colleagues to stakeholders. Support the organisations Service Desk function and be the first point of contact for the IT and Digital Services Team, delivering excellent customer service. Answering telephone, email and face to face user enquiries. Represent excellence in service delivery More ❯

The team you'll be working with: Security Account Delivery Director We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team. This vacancy is hybrid variable based in Birmingham. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity … improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation's resilience against evolving threats. Using your More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment … and the chance to make a real impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident … resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd Line Support teams, offering mentoring, guidance, and training. Performance Oversight: Monitor ticket progress and service quality to ensure consistent, high-level support. Workload Coordination: Manage daily operations, allocate resources effectively, and plan rotas (including occasional weekend cover). Service Improvement: Identify areas for More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment … and the chance to make a real impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident … resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd Line Support teams, offering mentoring, guidance, and training. Performance Oversight: Monitor ticket progress and service quality to ensure consistent, high-level support. Workload Coordination: Manage daily operations, allocate resources effectively, and plan rotas (including occasional weekend cover). Service Improvement: Identify areas for More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position, based in Nottingham with flexible hybrid working, focused on shaping … and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy and operations across the EMEA region Drive best-practice ITIL process adoption across incident, problem … change, and request management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent, value-driven service delivery. Ensure compliance More ❯

applications. This is a pivotal permanent role, offering the opportunity to lead a specialist team and shape the organisation's application strategy. Working closely with the Head of IT Service Delivery and wider Digital Services leadership team, you'll drive the development and integration of applications that support core business functions across housing, care, finance, and HR. Key … Responsibilities: Lead the lifecycle management of all business applications, including development, deployment, maintenance, and support Manage a team of application specialists, motivating and improving the team to ensuring efficient delivery Develop and deliver an applications strategy aligned to business goals and digital transformation Collaborate with stakeholders across the organisation to ensure applications meet operational needs Oversee system integrations, application … with third-party software providers, including contract negotiation and performance reviews Ensure effective change management, user training, and technical documentation Promote a culture of continuous improvement, innovation, and customer service excellence Experience & Skills Required: Proven experience managing business applications and supporting teams in a similar environment Strong understanding of systems architecture, integrations, and data flows Experience with Housing, Finance More ❯

applications. This is a pivotal permanent role, offering the opportunity to lead a specialist team and shape the organisation's application strategy. Working closely with the Head of IT Service Delivery and wider Digital Services leadership team, you'll drive the development and integration of applications that support core business functions across housing, care, finance, and HR. Key … Lead the life cycle management of all business applications, including development, deployment, maintenance, and support Manage a team of application specialists, motivating and improving the team to ensuring efficient delivery Develop and deliver an applications strategy aligned to business goals and digital transformation Collaborate with stakeholders across the organisation to ensure applications meet operational needs Oversee system integrations, application … with third-party software providers, including contract negotiation and performance reviews Ensure effective change management, user training, and technical documentation Promote a culture of continuous improvement, innovation, and customer service excellence Experience & Skills Required: Proven experience managing business applications and supporting teams in a similar environment Strong understanding of systems architecture, integrations, and data flows Experience with Housing, Finance More ❯

from you. The role and what youll be getting up to on a day to day basis: Are you a strategic leader with a passion for cyber security and service excellence? AtLittlefish, were looking for aCyber Operations Managerto join our Cyber division and play a key role in delivering high-quality, customer-focused cyber services. Youll be responsible for … leading the delivery of cyber services across key accounts, ensuring operational excellence, strong client relationships, and continuous improvement. Youll work closely with our CSOC Manager and Cyber Leadership Team to align resources, drive service quality, and support the implementation of best practices. You will be: Leading the delivery of Cyber Services in line with contractual commitments and … SLAs Acting as a key point of contact for clients, ensuring high satisfaction and trust Managing service governance, reporting, and risk treatment plans Supporting cyber service transitions and project delivery Driving continuous improvement and identifying growth opportunities Collaborating with technical teams to ensure effective resource allocation Contributing to the wider success of the Cyber division as part More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

the summary below, you need to familiarize yourself with the full Job Description and Person Specification documents attached to this advert. Digital Services has a vital role in the delivery of NUH's ambitions to be outstanding in health outcomes and patient and staff experience. NUH's Digital Services comprises of teams of professional staff concerned with providing a … so if you are passionate about patient care, join us and help us to make a difference. Job description Job responsibilities Follow the established Programme Management approach to project delivery that supports organisational change and the realisation of benefits to meet the organisations strategic objectives. Day to Day Line Management responsibility for a small team of Project Management staff … income targets. Working positively with the full range of individuals and groups involved in the programme throughout Digital Services and ensuring coordination and communication with Trust colleagues ensuring the delivery is in line with needs of the business. Ensure that the definition and implementation of the programmes are in line with the Digital Services governance framework, working closely with More ❯

Description and Person Specification and Welcome Pack. Main duties of the job To lead and manage the non-clinical operations of Hall Green Health (HGH), ensuring strategic and operational delivery of services across operations, HR, finance, digital systems, estates, governance and workforce planning. The Practice Manager is a key member of the senior leadership team, contributing to strategic development … innovation, service delivery and maximising income streams. Core areas of the role incorporate: Strategic and Operational Leadership Finance and Resource Management HR and Workforce Development Digital and IT Systems Estates and Facilities Governance and Quality Communication and Engagement Equality, Diversity and Inclusion About us Hall Green Health (HGH) is more than a GP practice. It is a trusted … of NHS contracting, QOF, CQC, and PCN structures. Excellent IT literacy and ability to manage systems like EMIS, Docman, NHSmail, and MS Office. Experience of leading organisational change and service improvement Outstanding communication, interpersonal and problem-solving skills. Strong organisational skills with the ability to manage competing priorities and adhere to deadlines and targets. Commitment to confidentiality, equality, diversity More ❯

Passionate about IT and ready to launch your career in a growing managed service provider (MSP)? At DGITS, we deliver expert cloud and IT solutions to small and medium businesses. Our Level 3 Cloud Specialist apprenticeship will equip you with hands-on skills to support cloud infrastructure, Office 365, Azure services, and user environments. Role Microsoft 365 and Azure … fundamentals Cloud service delivery and virtual network management Operating systems, hardware basics, and remote device support Backup solutions, disaster recovery, and security best practices Network troubleshooting, VPNs, and firewall configuration IT support methodologies aligned with real client environments Training This is a great opportunity for you to develop skills that will enhance your networking career. On passing your More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … daily administration of Cisco Call Manager platforms. Collaborate effectively with cross-functional teams via MS Teams, phone, and in person. Adhere strictly to best practices and ensure high-quality service delivery. Draft Local Working Instructions and provide quality assurance for third-party installations and upgrades. Support legacy TDM systems, including jumpering. Must be flexible to travel to customer sites … Wokingham, Warwick, Reading) with a company vehicle provided. Strong organisational skills are essential for managing Service Request Forms, issuing network instructions, coordinating teams, and ensuring compliance with testing procedures and regulatory standards. What youll bring? Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred. Practical and theoretical expertise More ❯

all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the … most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. Responsibilities:- Service Management: - Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met. Deliver 1st to 3rd line support, including hands-on problem resolution. Oversee the rota-based support desk and out-of-hours … Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o v er-view of More ❯

ensure they meet strategic objectives and user needs. Collaboration Across Teams : Work closely with departments and senior leadership to align digital and data initiatives with broader organisational goals and service plans. Drive Efficiency Through Technology : Guiding and collaborating with external partners, you will leverage new technologies, improving operational efficiency and supporting service delivery. Lead Digital Innovation & Enhance Engagement More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to … and external clients. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date. Sharing best practice More ❯

on our journey to becoming the innovative, technical and professional College of choice. Our success is through Our People! We are seeking to appoint an experienced and motivated IT Service Delivery Manager to join our dedicated and fast-paced IT and Digital Team. This is an on-site role based across our Burslem and Cauldon campuses , requiring a … consistent presence to support hands-on service delivery and team collaboration. In this key role, you will oversee the day-to-day delivery of IT and Reprographics services across the College. You'll lead on service desk performance, manage external provision of services/software, and play a central part in ensuring smooth, reliable IT operations. … With responsibility for service levels, escalations, and coordination between support and technical teams, you'll be essential in driving efficiency and continuous improvement. You will bring: Demonstrable experience in IT helpdesk or service delivery management, with strong leadership and communication skills. Proven ability to coordinate tasks, manage workloads, and deliver against key performance targets. Experience in vendor More ❯

Assistant Service Delivery Manager, 12 month FTC, Worcester based with home working, £31,000. Your new company You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking of places to work. This position is More ❯

Job Title: Delivery Manager Location: Warwick or Wokingham Remuneration: Up to £600/day Contract Details: Fixed Term Contract (12 months) Responsibilities: Build and maintain strategic partnerships with the Strategy & Policy directorate to drive the delivery of Digital Products, Solutions, and Services. Develop and execute a Digital, Data, and Technology roadmap aligned with business objectives. Manage end-to … end Agile DevSecOps delivery processes for assigned products and programmes. Champion modern engineering practises and continuously explore automation opportunities for improved delivery pace, quality, and reliability. Collaborate with a diverse network of professionals to enhance value generation and ensure seamless service delivery. Facilitate effective communication and collaboration across teams and stakeholders to support business readiness and change … plans. Key Accountabilities: Partner with stakeholders to assess and translate business needs into actionable digital strategies. Oversee timelines, resources, risks, issues, and quality standards throughout the delivery process. Promote a culture of innovation and excellence while adhering to best practises and coding standards. Professional Knowledge, Skills and Experience: Proven experience in stakeholder management and relationship building, with strong negotiation More ❯

opportunity has arisen for a dynamic and experienced Head of Operations to join a rapidly expanding, award-winning technology services business. Operating at the intersection of technology and human service delivery, this company serves major public sector clients, as well as large enterprises. This appointment offers the chance to join the senior leadership team during a pivotal phase … synergy while supporting strategic growth. Key Responsibilities: Lead the development and execution of operational strategies aligned with business goals. Oversee day-to-day operations across multiple departments to ensure delivery excellence. Implement KPIs and drive continuous improvement in productivity and profitability. Promote cross-functional collaboration and operational cohesion. Manage risk, compliance, and quality standards across functions. Build and mentor … on operational performance to executive leadership. About You We’re looking for a strategic yet hands-on leader with a proven ability to manage complex operations in fast-paced, service-led environments. You will bring: 7–10 years of progressive operational leadership, with 3–5 years at a senior level. Experience in subcontractor-led service delivery and More ❯

Key Responsibilities: User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data … and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯