26 to 50 of 97 Service Delivery Jobs in the Midlands

role is focused on operational excellence, troubleshooting, and automation across Azure Integration Services and Power Platform. You’ll work closely with internal teams and client stakeholders to ensure reliable service delivery, drive root-cause analysis, and implement security and compliance best practices. What You’ll Do Act as Tier 2/3 escalation point for service desk … tickets—triage, diagnose, and resolve incidents across Azure services. Monitor and troubleshoot Azure integrations (Logic Apps, Service Bus, Event Grid, APIM) using KQL, Azure Monitor, and Application Insights. Build automation flows using PowerShell and Power Automate to auto-heal connections and rotate secrets. Surface health metrics in Power BI and Azure Dashboards for SLA and compliance reporting. Apply Microsoft … Defender for Cloud and Sentinel recommendations to improve security posture. Enforce compliance policies including Azure Information Protection, DLP, Conditional Access, and PIM. Run monthly service-health reviews with business units and identify continuous improvement actions. Contribute to internal knowledge base with runbooks, KB articles, and post-incident reviews. What We’re Looking For 5+ years supporting Microsoft-based integrations More ❯

Field Service Engineer – SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers’ needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous … improvement initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams More ❯

Field Service Engineer SEM/TEM/Electron Microscopy Do you have a passion for developing your hands-on engineering skills working on industry-leading, highly complex equipment? Ready for your calling? This specialist technology provider is searching for a well-rounded individual with hands-on experience with SEM or TEM systems and a desire to further develop their … analytical instrument provider allows the opportunity to work with some of the most advanced equipment in the industry utilised by clients in academia through to semiconductor manufacturing. Recognised for service delivery, they pride themselves on their detailed attention to customers needs and dedication to the highest standards of performance and quality. Rewards & Benefits £40K - £58K Basic Salary (dependent … on experience) 10% Bonus £10K Overtime Company Car Travel Expenses Up to 7% Pension Wellbeing Programme 25 Days Holiday + Public Holidays (rising with service) About The Role As a Service Engineer you will work from a home office and spend 80% of your time covering the UK & Ireland (with around 2 nights per week away from home More ❯

Service Desk Analyst – 6 month fixed term contract This is a hybrid role and we have offices based in Chesterfield and Peterborough. Role Purpose: A Service Desk Analyst role provides first-line support for IT issues experienced by colleagues across the business. Acting as the primary point of contact for all IT-related queries, the Service Desk … Analyst is responsible for triaging incidents, resolving issues at first contact where possible, and escalating to higher-level support teams within Service Delivery or other technology functions across the Markerstudy Group when required. Key Responsibilities: To support the Markerstudy business user community throughout Markerstudy and the wider Markerstudy Group, which includes; Branches, Call Centres, Specialist Insurance Units and … incident and request management processes. Responsibilities include, but are not limited to: Act as the first point of contact for IT issues via all channels (telephony, virtual agents, self-service portals), following agreed procedures. Deliver a positive customer experience by providing clear communication and timely updates. Log, prioritise, diagnose, and resolve incidents and service requests in line with More ❯

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients … organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role: As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point … Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise More ❯

Job Title: Data Engineer Team: Technology & Innovation Service: Resources & Commercial Services Responsible to: Improvement & Performance Manager Job Summary To be responsible for creating, developing and supporting the maintenance and rollout of business intelligence solutions; in particular, Power BI. You will work closely with various departments to understand their data needs and provide actionable insights and analysis that drives business … support and rollout of Power BI to the business. Gather, analyse and share reliable information and trends both from internal and external sources. Making observations and recommendations for improving service delivery, customer service and value for money. Provide training and support to end-users. Stay updated with the latest Power BI features and updates. Perform data validation … being adhered to as far as possible ensuring we remain secure and compliant. Experience of business improvement processes and requirements Creativity & Innovation Innovate in methods of providing a data service to the business, by recommending new tools, technologies or changes to internal processes that will improve or grow the service overall. Use own competence and expertise to design More ❯

Job Title: Data Engineer Team: Technology & Innovation Service: Resources & Commercial Services Responsible to: Improvement & Performance Manager Job Summary To be responsible for creating, developing and supporting the maintenance and rollout of business intelligence solutions; in particular, Power BI. You will work closely with various departments to understand their data needs and provide actionable insights and analysis that drives business … support and rollout of Power BI to the business. Gather, analyse and share reliable information and trends both from internal and external sources. Making observations and recommendations for improving service delivery, customer service and value for money. Provide training and support to end-users. Stay updated with the latest Power BI features and updates. Perform data validation … being adhered to as far as possible ensuring we remain secure and compliant. Experience of business improvement processes and requirements Creativity & Innovation Innovate in methods of providing a data service to the business, by recommending new tools, technologies or changes to internal processes that will improve or grow the service overall. Use own competence and expertise to design More ❯

managers , their hardware specialist IT brokerage service. The Role The Shift Supervisor is responsible for overseeing daily operations during assigned shifts to ensure smooth and efficient workflow, high-quality service/product delivery, and adherence to company policies and procedures. This role involves supervising team members, managing resources, and addressing issues as they arise. Key Responsibilities Ensure warehouse … operations (including all orders) consistently meet contractual service levels and performance targets. Conduct pre-shift briefings to communicate objectives, updates, and expectations to the team. Train, coach, and develop operational staff to meet company and customer standards. Participate and attend in daily operational huddles and collaborate with cross-functional service teams. Manage people, processes, and equipment in line … with Health & Safety policies and relevant legislation. Communicate promptly with Operational Managers regarding any issues impacting service delivery or customer satisfaction. Ensure accurate and timely completion of cycle counts and stock checks. Oversee the efficient picking, packing, and dispatching of orders in accordance with service level agreements (SLAs). Monitor team and individual performance against Key Performance More ❯

to support there when required. The primary purpose of the Technical Support Engineer (TSE) is to work as a cohesive unit to assist users across HML to resolve Incidents, Service Requests and enquiries for hardware, software and access. Our users are split between home, the office and in the case of our Engineers, the field. Taking direction from the … Head of IT Service Management, The TSE team will work closely with the wider technical team where there are shared responsibilities, opportunities for efficiency or points of technical escalation. General workload will be made up of supporting the 1st line Internal IT team, 2nd line support, with all team members required to work across the spectrum of support provided … to more complex technical support and advice. All TSEs will have a passion for Customer Service. Principle Accountabilities Be the first point of contact for users to resolve Incidents, Service Requests and enquiries for hardware, software and access, ensuring all activity is logged on the ITSM system. Respond and react to users needs via phone, chat, ITSM portal, email More ❯

exceptional IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, youll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. Youll work closely with Sales, Operations, Engineering, and … the PMO to turn strategy into action and deliver real value. Were looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act … as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project More ❯

As a Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value. This is permanent role, hybrid … from Birmingham paying £65-£70k + bonus We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities As a Project Manager Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act as the primary point … of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding More ❯

Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic managed services environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training … and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by monitoring environments, identifying optimisation opportunities, and introducing modernisation and cost-efficiency measures. Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their … met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001). Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management. Produce service performance reports and lead technical service reviews with our customer. 📌 What More ❯

Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic managed services environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training … and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by monitoring environments, identifying optimisation opportunities, and introducing modernisation and cost-efficiency measures. Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their … met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001). Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management. Produce service performance reports and lead technical service reviews with our customer. 📌 What More ❯

on both managing and developing relationships with these IT support vendors. There will also be an opportunity to work on various cyber secuirty projects. Responsibilities: Ensure smooth and efficient delivery of IT services across the group, with a focus on continuous improvement. Lead IT operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. … Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT services consistently meet high standards of availability, performance, and security to support business objectives. Establish … effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in More ❯

with 2-3 days per week required on-site. You will bridge the gap between the business and IT. This position is critical to enabling and ensuring reliable IT Service Delivery through system analysis, continuous improvement and project support initiatives. You will be rewarded with an excellent salary, as well as a brilliant benefits package including bonus (up … Strong proficiency in M365, Microsoft Visio, and Microsoft Project Skilled in ITIL, data analysis tools, and business process modelling Excellent communication and interpersonal skills Creative problem-solving and customer service orientation Ability to build strong partnerships across teams Full driving license and a willingness to travel to other sites if required (on occasion – not frequently) Business Analyst – Hybrid Due More ❯

We are seeking a Lead Operations/Site Reliability Engineer to take ownership of day-to-day operations across a legacy technology estate. The role will focus on maintaining service stability, ensuring operational readiness, and leading the response to incidents and outages. The Lead Operations/Site Reliability Engineer will play a pivotal role during the transition phase by … embedding operational standards, improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as … the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead root cause analysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs. Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler). Collaborate More ❯

IT & Digital Enablement to join our dynamic team. As Fulkrum's first internal IT leader, you'll play a pivotal role in shaping our technology landscape. Initially managing external service providers, you'll transition us toward a scalable internal IT model. You'll lead IT governance, systems integration, cyber security, and service delivery across our international operations. … role and make a lasting impact. Key Responsibilities Lead and manage Fulkrum's global IT infrastructure, ensuring high availability, performance, scalability, and alignment with business needs. Oversee external IT service providers and develop a roadmap to transition toward a fully functional internal IT team. Develop and enforce IT policies, procedures, and standards that meet operational, regulatory, and compliance requirements … and implement AI and emerging technologies to enhance operational efficiency, innovation, and data-driven decision-making. Manage IT assets, procurement, licensing, and vendor relationships, ensuring cost-effective and secure service delivery. What We're Looking For Proven experience in senior IT roles (e.g., IT Manager, Infrastructure Lead). Strong technical knowledge in networking, cloud computing, cyber security, and Microsoft More ❯

accurate and up-to-date records across all organisational systems. Develop and manage a central database for staff information (training, holidays, DBS checks etc.) Produce regular reports, including monitoring service performance and progress towards organisational goals through Gantt charts. Accurately record, prepare and distribute minutes for all meetings. Support teams by providing timely data and reports as required. Collect … required repairs to the Facilities Manager. Support health and safety compliance by maintaining accurate records. Prepare and distribute reports on the fuel voucher scheme. Collate and present data on service delivery, highlighting achievements and areas for improvement. Work closely with the Facilities Manager and other departments to ensure smooth communication and data flow. Ensure confidentiality and compliance with … GDPR and organisational policies. Support colleagues and contribute to a positive team environment. Build positive relationships with service users, carers, staff, and volunteers to support the delivery of a high-quality service. Provide general administrative support to the day service team, including responding to enquiries, maintaining records, and handling correspondence. Support the coordination of meetings, events, and More ❯

Ensure compliance with industry standards and best practices. Collaborate with stakeholders and external partners to drive innovation and improvements. Perform impact analysis and quality assurance for system modifications. Balance service delivery with cost efficiency , taking ownership of technical decisions. Build strong relationships with suppliers and managed service providers . Skills & Experience Required: Proven experience in network project … delivery , not just day-to-day support. Strong knowledge of Cisco, SD-WAN, VLAN, Static & Dynamic Routing, Azure vWAN . Experience with Avaya telephony (desirable but not essential). Familiarity with AWS, Zscaler, SolarWinds, Sentinel . Ability to write and maintain technical documentation . Experience working in large, complex organisations with supplier management exposure. Strong problem-solving and communication More ❯

operations and cyber posture. What You'll Do: Lead and develop a small internal IT team (initially 2 direct reports) while managing offshore/outsourced partners Own IT strategy, service delivery and infrastructure for 150 users across office and shop floor environments Maintain and enhance Cyber Essentials and ISO 27001 compliance across systems, policies and processes Implement ITIL … aligned service management practices to ensure stability and uptime Oversee suppliers, contracts and budgets whilst ensuring value and performance Work closely with senior leadership to drive efficiency, resilience and innovation through technology What You'll Bring: Proven experience as Head of IT/IT Manager/IT Director within a manufacturing or industrial setting Strong knowledge of Cyber Essentials … ISO 27001, ITIL and supplier governance Experience working with offshore or managed service partners A balance of strategic thinking and hands-on delivery. You can set direction and roll up your sleeves Excellent communication skills with the gravitas to engage at board level Why Join Us? Genuine ownership of IT across a growing, financially stable £80m business Direct impact More ❯

Business Unit: Customer Service & Operations Salary range: £64,800- £81,000 per annum Location: UK Hybrid - with travel to Glasgow or Gosforth Contract type : Permanent Our Team Actionable insights are critical in enhancing the effectiveness and efficiency of our 3,500 colleague-strong CS&O. By enabling data-driven and informed decision making, this role will be key in … the BAU function of our business, as well as provide the clarity that enables sustainable delivery against our strategic ambitions across a multi-site, regulated environment. The Performance Insights & Optimisation Lead sits within the Resource Planning, Optimisation & Operational Excellence centre within our refreshed Shared Service capability and supports the broader team in enabling consistent and more efficient and … effective operations. What you'll be doing Own the analysis of operational and performance data to generate insights that inform decision-making and service improvements. Proactively analyse performance trends across CS&O, identifying focus areas and opportunities for improvement, driving engagement with the area owners. Own the performance reporting frameworks, identifying and delivering against opportunities for improvement and automation More ❯

We have an opportunity for an experienced IT Student Systems Manager who will lead and manage the IT Student Systems Development team and will be responsible for the IT service ownership including the development, enhancement, optimisation and maintenance of student systems. The team is responsible for the analysis, development and testing of solutions to a high standard and quality … and development of corporate student systems and experience of the management of student systems including technical environment, version management and system monitoring will be welcomed. Foundation in ITIL based service delivery is essential. Educated to degree level or above. The ideal candidate will also hold excellent verbal and written communication skills, analytical skills, be self-motivated, and be More ❯

re-procurement. Maintaining the relationship with external suppliers and identifying performance improvements. Working closely with Procurement team (who will lead on the procurement process itself) and ICT Managers/Service Managers to develop specifications and ensure timely renewals. Creating and maintaining a robust contract register and forward plan to eliminate last-minute renewals. Driving continuous improvement across the IT … Helpdesk and identifying and supporting digital service enhancements. Leading on ICT procurement projects ensuring compliance, value for money, and alignment with public sector frameworks. The ideal candidate will possess: Strong understanding of public sector procurement, including frameworks and tender processes. Demonstrable experience managing ICT contracts and suppliers within local government or wider public sector. Excellent stakeholder management and communication … skills. Ability to work autonomously on project-based deliverables. Ideally, experience improving ICT service operations or Helpdesk performance. What's on offer: Flexible hybrid working - role can be delivered on a remote basis with very occasional onsite working. Role can be working 3-5 days per week so flexible around other projects. Outside IR35 engagement (Ltd company). Immediate More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the education … IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure … are met while reporting performance to directors. We would love to hear from you if you have any of the following skills and experience: Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to More ❯