26 to 50 of 87 Service Delivery Jobs in the Midlands

become their trusted advisors through boldness and honesty. * Relationship management - will manage the technical relationships with vendors, third parties and the wider Capgemini. * Solution Delivery - will ensure solution delivery is performed according to agreed specification. * Technical problem management - will own technical problem management and resolution relevant … solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary Interfaces: Security Service Manager, Service Delivery Manager, Service Improvement Manager ...

customer service. Working closely with account managers, technical teams, and clients, the successful candidate will help maintain efficient processes and contribute to the delivery of reliable, high-quality technology solutions across a diverse client base, including SMEs, public sector organisations, and not-for-profits. What we need from … skills and attention to detail Strong communication and interpersonal skills Ability to work under pressure and meet deadlines Desirable: Knowledge of MSP operations and service delivery models Experience with HALOPSA and vendor portals Familiarity with IT procurement processes What this role involves: You will be working ...

global business and technology consultancy seeking a Senior IT Delivery Manager to work for our global Systems Integrator client. This is initially a 6-month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product … service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles, driving quality, efficiency, and predictability, maintaining strong control over projects and services. This is an exciting opportunity to contribute to/lead ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

being required. To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met. Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staffPLEASE NOTE, WE MAY CLOSE THIS VACANCY … RECEIVE HIGH NUMBERS OF APPLICATIONS. Main duties of the job Providing responsive and effective hardware and software support in accordance with department service level agreements. Ensure that individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently achieved. Ensure high levels of customer care ...

Location: Derby – On-site (5 days a week) Salary: Up to £55,000 Contract: Permanent A Senior Software Developer is required to join a delivery-focused Service Team working for a global name, maintaining and evolving live software systems that support client solutions. This is a hands … production applications using Python, JavaScript/TypeScript, and cloud platforms (AWS, Azure, or GCP) Develop new features, improvements, and integrations based on client feedback, service metrics, or evolving requirements Troubleshoot, debug, and resolve live system issues, ensuring minimal disruption to clients Participate in agile delivery, including sprint planning ...

Technical Support Team Leader - MSP, ITIL, Service Desk Management Birmingham (Hybrid - 3 days in office) £40,000 - £50,000 + Benefits A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. This … leadership role with responsibility for leading and developing a team of 10 support engineers, improving service efficiency, and delivering high-quality technical support to a wide range of SME clients. As Technical Support Team Leader , you will report directly to the Technical Director and act as the key escalation ...

Systems Engineer plays a key role in maintaining, improving and supporting our technology estate. This is both a hands-on technical role and a service-focused role, supporting colleagues with varied levels of technical experience while ensuring systems remain available, compliant and high-performing. Key Responsibilities Infrastructure & Systems Management … Cloud & Application Support Security & Compliance Operational Support & Service Delivery Project Delivery Skills & Experience Required Demonstrable experience in technical engineering or systems support role. Strong understanding of networking fundamentals (LAN/WAN, Wi-Fi, VLANs, DNS, DHCP, firewalls). Hands-on experience with Microsoft 365 administration, Entra ...

help organisations streamline processes, improve efficiency, and operate more effectively. You may come from a technical background, such as: IT Manager Professional Services Engineer Service Desk Analyst Systems Administrator Technical Support Specialist Or you may come from a finance or accounts background, such as: Accounts Assistant Finance Administrator … trust-based client relationships that feel supported and effortless. Meet or exceed monthly sales targets while championing a smooth customer experience. Sales Strategy & Insight Delivery Use Challenger insights to guide clients effectively delivering clarity, simplifying decisions, and helping them avoid unnecessary effort. Team Collaboration Work with internal teams ...

issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to site · Ability … prioritise tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience ...

to. Assume wider responsibilities as assigned by the IT Infrastructure Manager Assist and support the IT Infrastructure Manager and other team members in the delivery of Trust IT Server Policies and long-term IT Server Strategic Plan, to ensure a seamless and consistent delivery of IT Services. Assist … ensure the trust exploit opportunities as necessary to deliver optimal and cost-effective patient care. Ensure services are supported to agreed hours of service to agreed service levels by participation within the on-call rota. This may require attendance on site for remedial or planned activities. ...

Assist with EUC projects, platform upgrades, and standardisation initiatives Create and maintain technical documentation, runbooks, and knowledge articles Work closely with infrastructure, security, and service desk teams to improve service delivery Skills & Experience Required Essential: Experience in a 3rd Line EUC Engineer, Senior EUC Engineer, Endpoint Engineer … Print) ServiceNow or ITIL-based environments Experience working in large enterprise or regulated environments Benefits Hybrid working model Clearly defined 3rd line role (not service desk) Opportunity to own and improve the EUC/Endpoint platform Stable, enterprise environment with long-term projects Oscar Associates (UK) Limited is acting ...

support critical operations and a resource for advice on technical issues as required including supporting our two Emergency Operations Centres and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge … associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There will be opportunities to be involved with project work including Voice Recorder upgrade, SIP migration, Inbound Services and other digital first solutions ...

basis. With that in mind you will be located within a convenient commute to Walsall. PRINCIPAL ACCOUNTABILITIES Take ownership accountable for the delivery of the project following briefing from the head of delivery or project sponsor, Mobilisation stands up the project team, mobilises resources and establishes the project … project benefits (highlighting and managing any risks to the benefits case) and control of costs and resources within the agreed budget, working with the delivery team to ensure that an accurate resource forecast is complete and maintained, including working with third party resource and shared service suppliers ...

provide essential administrative and operational support to the development and maintenance of our information systems. Working within Digital Services, you'll contribute to the delivery of strategic, tactical and day-to-day system management. The role sits within the Digital Services Deployment and Support Team, who lead on planning … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...

services that align with the group's needs. This position entails leading the IT support team, ensuring prompt resolution of technical issues, and upholding service quality standards. Additionally, the IT Support Manager will drive improvements in IT service delivery processes while promoting a customer-centric support culture. … provide constructive feedback. Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues. Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction. Act as the escalation point for complex technical issues and coordinate resolutions with appropriate teams. Develop ...

operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients.The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune for automated ...

Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge ...

high-quality support to internal and external users of Digital Services Work with the Systems Manager to maintain a customer-focused, reliable and effective service Gather and share information on system changes, issues and new features with colleagues and staff across the Group About us The Humber Health Partnership … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...

expertise to ensure the organisations IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

ensure the organisation’s IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment. This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms … PaaS, and hybrid environments, within a managed services framework. Lead and support Azure migration initiatives , including assessment, planning, execution, and post-migration optimisation. Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives . Ensure all infrastructure and Azure cloud services are secure, resilient, compliant ...

forefront of all they do, and personal development is encouraged at every stage. Job Role – Project and Enterprise Risk Manager Reporting to the Service Delivery Manager the Project and Enterprise Risk Manager will drive the On-time, On-cost, On-quality delivery of complex projects across multiple … critical aircraft availability and meet stringent contractual KPIs Duties – Project and Enterprise Risk Manager Project Management: Control and manage planning baselines for the effective delivery of multiple, concurrent modification and upgrade projects. Enterprise Risk Management: Identify, analyse, and robustly manage project and enterprise risks, developing contingency plans to ensure ...

learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across … direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management ...

Rate of pay: £30.00 per hour Contract Duration: 6 Months Role Purpose The Manufacturing IT/OT Support Technician ensures the quality of technology delivery to critical manufacturing operations in Worcester. This role supports secure, efficient, and standardized digital operations across production systems, contributing to both local and global … technical liaison between IT, OT, engineering, and business teams. Participate in global Manufacturing IT/OT community initiatives to standardize services. Ensure high-quality service delivery through measurable productivity and security metrics. Cybersecurity Implement and maintain secure and resilient operations of IT and OT systems within the factory ...