26 to 50 of 95 Service Delivery Jobs in the Midlands

Consulting Limited is seeking a SIAM Lead to oversee the Service Integration and Management functions. This hybrid role in Warwick requires strong expertise in SIAM frameworks and ITIL processes, with 8+ years experience in vendor management and operational excellence. The ideal candidate will define SIAM strategies, manage service delivery across multiple vendors, and ensure compliance with organizational standards. Effective communication with stakeholders is essential, alongside a strong leadership presence. #J-18808-Ljbffr ...

Service Administrator - IT Services Location - Derby (Hybrid) Salary 25-30k Dept on experience Are you an organised, proactive communicator who thrives in a fast-paced environment? We're looking for a talented Service Administrator to join our IT services team and play a key role in delivering … exceptional client experiences. The Role As Service Administrator you'll be the connective tissue between clients, internal teams, and external partners. From keeping projects on track to ensuring clients are always in the loop. What You'll Be Doing Scheduling and coordinating project meetings, capturing and distributing accurate minutes ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

customers in Derby. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability … considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying. What youll do Service Delivery Provide onsite support for incident resolution and service requests in line with agreed SLAs. Deliver Tech Bar support, offering face-to-face assistance ...

Operations Manager to support and develop their IT function. This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while … Microsoft-focused environment Manage Change and Incident Management processes to minimise disruption Own the patching process across servers, endpoints, cloud, and network environments Oversee Service Desk operations and ensure strong end-user support Work closely with third-party vendors and technology partners Drive continuous improvement across IT processes ...

answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting … determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first ...

cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft … Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience ...

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide first … customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device support, and platform ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

standards relevant to modern EPR systems. Ability to analyse complex technical and operational problems and develop high-quality digital solutions. Desirable Experience with ITIL, service management or advanced agile frameworks. Knowledge of specialist or bespoke Trust systems and integration patterns. You will be: A proactive and solutions-focused leader. … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...

customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across … Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Foster a positive, collaborative ...

implement, and support infrastructure solutions aligned to business objectives and global IT roadmaps Provide technical leadership and guidance to wider IT teams, stakeholders, and service users Lead and contribute to infrastructure projects , ensuring delivery to agreed timelines and standards Maintain high levels of system availability, minimising disruption … management via Halo Operate within Change Control and CAB frameworks , ensuring governance and risk mitigation Manage and collaborate with third-party vendors to ensure service delivery against SLAs Drive continuous improvement and remain up to date with emerging technologies, particularly across cloud, networking, and security What We Offer ...

will act as the lead advisor on data, performance, and business intelligence, working closely with senior leaders to drive evidence-based decision making, service improvement, transformation programmes, and regulatory readiness. You will lead a team of analysts and work across multiple stakeholders to ensure high-quality intelligence, forecasting, demand … across services. Key Responsibilities Act as the lead contact for Business Intelligence, performance, and insight across Adult Social Care and Housing services. Lead the delivery of intelligence and analytics to support service transformation, improvement, and reform programmes. Provide strategic insight, forecasting, and demand modelling to support operational ...

analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident … decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 24 years experience in a Security Operations or similar cyber role Strong experience investigating ...

systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. … Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands-on individual with strong diagnostic and problem-solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment. Responsibilities: 1st-3rd Line Technical Support ...

leads a team of approximately 15-20 security professionals located in the UK and India offices, supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration … Security Operations function, setting clear direction, priorities, and performance expectations for a team of 15–20 professionals Build a high-performing, collaborative and service-focused culture, supported by workforce planning and recruitment, performance management and professional development whilst ensuring the function has the appropriate capability, capacity, tooling, and governance ...

helping to identify opportunities, evaluate emerging technologies, analyse market trends, and support the development of operational and strategic plans that drive business growth and service excellence. This is a highly autonomous role with genuine influence and decision-making responsibility, offering the opportunity to contribute to major business initiatives … technology, artificial intelligence, and digital transformation. Monitor competitor activity, regulatory developments, and market intelligence. Work alongside senior leaders to evaluate new business opportunities and service developments. Develop meaningful insights from complex datasets and present findings in a clear and actionable manner. Assist with project planning, performance analysis, and continuous ...

Director of Digital Government for Business Programme Employer: Government Recruitment Service Location: Birmingham Pay: £100,000 to £162,500 per year Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 02/07/2026 About this job The Department for Business and Trade (DBT) is leading … unified digital experience for businesses, aligned with DBT and wider government priorities. Act as Senior Responsible Owner, accountable for strategic outcomes, business case, delivery confidence and benefits realisation. Provide visible, inspirational leadership across departments to maintain alignment, pace and ambition. Programme Governance and Delivery Oversight Establish robust governance ...

diverse customer base. Working within a fast-paced MSP environment, you will support modern on-premises, virtualised, and cloud infrastructures while contributing to service improvements, mentoring junior engineers, and enhancing operational standards. Key responsibilities: Act as the technical escalation point for 1st and 2nd Line Support Engineers Take ownership … remote monitoring and management tools Maintain accurate technical documentation, knowledge base articles, and customer records Identify opportunities to reduce recurring incidents and improve service delivery Support continuous improvement initiatives across processes, tools, and technical standards Communicate effectively with customers, translating technical concepts into clear business language Mentor ...

Programme Manager We are seeking an exceptional Programme Manager to lead a transformative national service empowering people with sight loss through technology. Salary: £42,000 per annum Location: Remote with regular UK-wide travel Hours: Full-time (36 hours per week) Closing Date: 2nd July 2026 (applications may close … early) About the role This is a rare opportunity to lead the development of an innovative, nationwide Technology Empowerment Service for people with sight loss. Reporting to the CEO, you will design and deliver a programme that enables individuals to confidently access and use technology to live independently. ...

reducing reliance on legacy infrastructure and helping drive an automation-first approach across the business. You'll work closely with infrastructure, networking, security and delivery teams to build resilient, secure platforms that support business growth and innovation. Key Responsibilities Design, implement and support cloud infrastructure across Azure … highly available platform solutions Automate infrastructure deployment and management using Infrastructure as Code (IaC) Develop and maintain CI/CD pipelines to support efficient delivery Support cloud migrations and infrastructure modernisation projects Work closely with networking, security and operational teams to maintain service reliability Troubleshoot and resolve complex ...

amount of effort. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why Join? Shape the future of compliance technology by spearheading transformative initiatives that integrate workflow automation, data analytics, and interactive dashboards. Influence senior leadership and client decision ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

this role exists. The VP of Customer Operations is the senior leader accountable for everything that happens after a customer signs — from onboarding and delivery through to support, success, and long‐term retention. With OneAdvanced's ARR growth accelerating and our portfolio of sector products on our platform expanding … scaling SaaS business. Operational Excellence & Customer Experience lead and continuously evolve customer operations across all sector portfolios, building scalable, efficient, and consistently high‐quality service delivery that keeps pace with our growth. define and implement metrics‐driven processes that reduce friction, elevate satisfaction, and create a seamless experience ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.? Produce detailed technical documentation on system installation and support procedures.? Providing customer training? Working closely with the service ...