26 to 50 of 120 Service Delivery Jobs in the Midlands

an additional 30% when working Monday to Friday evenings and 45% working weekends. Generous annual leave entitlement & NHS Pension we also honour NHS continuous service bring your entitlement with you! Main duties of the job The role will play an integral part of the urgent care team providing real … time coordination of the operational shift. Additional responsibilities are to provide a smooth and efficient running of the service, capturing patient information, maintaining delivery performance of the service in line with key KPIs & Quality assurances and ensuring compliance with standards in line with agreed policies and procedures. … from diverse audience representing the communities we continue to serve. We proudly embrace forces-friendly practices and dedicate unwavering support to our Veterans/Service Leavers; Reservists; Cadet Force Adult Volunteers and military spouses/partners, fostering a workplace that values their unique skills and contributions. Job description Job more »

attend on-site visits, sometimes at short notice, and occasionally outside regular hours. Beyond standard support tasks, you will actively seek opportunities to enhance service delivery and customer support. Daily Responsibilities: * Serve as the initial point of contact for all incoming tickets, including incidents and requests. * Provide support … and exceed key performance indicators (KPIs) and targets. * Participate in project engineering tasks as required by professional services. * Contribute to the continuous improvement of service delivery and overall company operations. * Provide support to other areas of the company as needed. Desired Skills * Experience working in a Managed Service more »

their client base, managing all interactions to guarantee swift and proficient resolution. You should have a minimum of 2 years experience in a customer service role within an IT environment, and preferably experience working in an MSP. Responsibilities of the Technical Account Manager: - Oversee and regulate the collective inbox … management or relevant stakeholders as needed. - Maintain meticulous records of client engagements and resolutions to ensure transparency and answerability. - Collaborate with the Head of Service Delivery to devise and implement superior standards for client support and service delivery. - Proactively spot avenues for process enhancement and augmenting the … client journey. - Engage in training and development activities to improve proficiency in service delivery and client relations. To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Katie Dark at (url removed). If you refer someone ideal for more »

their own personal and professional goals to a world class level, through Unipart's From Gate to Great training and development program. As Carrier Service Delivery Manager, you will develop effective relationships with both carriers and customers to advance the provision of transport management services for the customer. more »

organisation and management of the instrumentation and ensure that it delivers internationally competitive nano and micro fabrication resource. To provide information and advice on service delivery and experimental design to all current and prospective users of the facility. Co-ordinating and managing the daily activity of the instruments … charging and to monitor utilisation and performance. Maintaining data to demonstrate the future pipeline of work including both existing and pending projects. Develop a service level agreement that will meet the user group expectations through establishing key performance indicators which will measure staff performance. Develop and maintain effective user … relations both internal and external customers, acting as the key user or customer contact in meeting their service delivery requirements andtechnology expectations. Provide advice and information for current and prospective users on the use of the technology and experimental design. Conduct and oversee specified research work with the more »

About the role Reporting to the Operations Director, the Head of Managed & Professional Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount. The role must work closely with … sales colleagues to ensure that there is a holistic approach to the end to end services that our customers receive, whilst also continually driving service and quality improvements. Key duties and responsibilities are : Creating and driving the strategic direction for Managed & Professional Services Ensuring that services meet all statutory … all Managed & Professional Services Establish SLA’s, OLA’s and KPI’s to manage the performance of internal resources, shared services and 3rd party service providers Drive continuous, measurable Service Improvement and Development Plans Identify operational risks to services and projects, ensuring mitigation actions are recorded and delivered more »

new Mobile Key Technician . Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office service delivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office service delivery … Technician, Mobile Key Technician, Automotive Key Technician, Key Assist Technician, Mobile Auto Locksmith, Automotive Locksmith, Key Programming, Key Cutting, Key Programmer, Key Cutter, Field Service Engineer, Vehicle Key Technician. more »

Administrator , Purchasing Assistant or Business Support Administrator looking for a new role? Are you a confident Administrator in Purchasing, Materials, Supply Chain or Manufacturing Service Delivery looking to take on the role of Assistant Purchasing Planner? Are you looking for a role where you can develop your skills … supply chain. As the ideal candidate you will have some experience working in an administrative role within a supply chain, materials, stock, production or service delivery team. This role requires a proactive approach and the confidence to liaise on email or the phone with the supply chain partners more »

for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post … market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary … and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence to SL’s. Monitoring and design of complaint handling and complaint more »

how care is delivered in the future. Main duties of the job The post holder will ensure the optimal design, build, implementation, testing and delivery of EPR modules with a classifications and terminology function, incl. clinical noting, discharge notifications and clinical coding modules. They will develop and maintain mappings … to all relevant teams and stakeholders throughout the implementation of the new EPR solution. Ensure the efficient and optimal design, build, implementation, testing and delivery of any classifications & terminology function associated with the EPR including clinical noting, discharge notifications, clinical coding modules and any other modules which incorporate a … accurately representing all of the healthcare activity across NGH. Perform continual review of the integration and implementation of classifications & terminology functions across the EPR delivery, using your expert knowledge to develop improvement plans and lead on the associated delivery to ensure these functions are reliable and resilient and more »

role is a hybrid mix of regular site and office attendance, alongside agile home working. Within this role, you will be part of the Service Delivery Team dedicated to depot capitol delivery in the Midlands. This role plays a pivotal part in supporting the local economy making … we manage and the way it connects millions of lives every year. What Youll Be Leading On: Managing the development of the design and delivery of Capitol delivery projects, developing and establishing project plans, and reporting on project health, progress and variances at appropriate review points. Commissioning and … managing the performance of delivery partners, ensuring that project objectives and requirements are clearly understood. Identifying and evaluating efficiencies, risks, issues, dependencies and constraints associated with the project, escalating where appropriate and developing, agreeing and implementing solutions. Compliance with relevant health and safety legislation, including CDM Regulations 2015, and more »

Our Customer Service Centre is currently seeking to recruit a Lifeline Customer Service Centre advisor. You will receive an excellent salary of £26,943 (inc a shift allowance) plus some great benefits We are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You … will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHPs Sheltered Housing Schemes, Telecare equipment installed in customers homes and alarm equipment for external contracts, also providing … by LHP 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

be responsible for managing and leading the Unified Communications Technicians across UHN utilising Prince2 methodologies and working with the Digital Project Managers to collectively delivery the EPR Project. The post holder will work with the Deputy Head of ICT & Chief Clinical Information Officer to ensure that all clinical areas … Unified Communications Technicians during quiet periods of the EPR project. The post holder will be responsible for maintaining a detailed knowledge of EPR contracted service requirements and the potential business impact of service failures and changes. The post holder will be required to travel to either Kettering General … in compliance with Trust policies. The post holder will be responsible for making proposals on ICT systems, reports and training policies. Propose policy or service changes where impact could be beyond the ICT department. The post holder will contribute to the delivery of the Trusts vision and core more »

Job summary Our Service Operations Team are seeking an ICT Service Operations Centre (SOC) Support Field Engineer to join their team. Innovate Healthcare Services is a joint venture company of South Warwickshire University NHS Foundation Trust (SWFT) and George Eliot Hospital NHS Trust (GEH).Innovate is a staff … successful candidate will be a passionate and dedicated individual who will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for every one of our customers. The ideal candidate will demonstrate a logical approach to diagnosing and resolving technical faults on … and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in more »

functions. You will be committed to the development of others and of yourself to deliver innovations that impact directly on frontline users enabling the delivery of good patient care. To do this effectively, you will have good communication skills, facilitating links with other support functions and operational teams. You … will need excellent organisational and problem-solving skills being able to plan, schedule and coordinate the delivery of multiple workstreams. For further details on this role please contact: Simon Kelshaw, Head of Digital at simon.kelshaw@nhs.net Generative AI Applications will be dismissed and will not support your progression to … post holder must have the ability to travel countywide or further afield at short notice. Main duties of the job 1. To lead the delivery and day to day management of the relevant aspects of the Digital Health Team's function, including software development (Dev Ops), EPR development and more »

FIELD SERVICE ENGINEER - ANNUAL PACKAGE of £60,000 PLUS : CRANES & LIFTING EQUIPMENT – WEST MIDLANDS - UP TO £42,000 BASIC SALARY + OVERTIME (£18,000) COMPANY VEHICLE AND BENEFITS - STRUCTURED TRAINING AND PROGRESSION: Are you a qualified engineer who has hands-on experience with any lifting equipment? Who is looking … Who have a track record of developing their staff? If the answer to the questions is yes, then this is the role for you. Service Engineer role with a focus on Cranes and Conveyors, covering the West Midlands. You will benefit from a stable organization, who train their staff … depending on experience. Lots of overtime with an average extra of £18,000 overtime pay annually across the existing team members. Main Accountabilities: Field Service role – covering the West Midlands PPM maintenance of cranes Breakdown maintenance and fault finding Installation of new kit Inspection of lifting equipment Clear customer more »

FIELD SERVICE ENGINEER - ANNUAL PACKAGE of £60,000 PLUS : CRANES & LIFTING EQUIPMENT – WEST MIDLANDS - UP TO £42,000 BASIC SALARY + OVERTIME (£18,000) COMPANY VEHICLE AND BENEFITS - STRUCTURED TRAINING AND PROGRESSION: Are you a qualified engineer who has hands-on experience with any lifting equipment? Who is looking … Who have a track record of developing their staff? If the answer to the questions is yes, then this is the role for you. Service Engineer role with a focus on Cranes and Conveyors, covering the West Midlands. You will benefit from a stable organization, who train their staff … depending on experience. Lots of overtime with an average extra of £18,000 overtime pay annually across the existing team members. Main Accountabilities: Field Service role – covering the West Midlands PPM maintenance of cranes Breakdown maintenance and fault finding Installation of new kit Inspection of lifting equipment Clear customer more »

cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. Due to continuous growth, we have an … Specialist Waste Limited. Leading the Supply Chain and Broker teams, this role will drive the performance and engagement of the supply chain focused on service delivery and mobilisation of new services. Head of Brokerage - Key Responsibilities : Health & Safety and Environmental Compliance - Ensure that the highest standard of health … Planning, development, and implementation of the brokerage strategy for the business; responsible for continually reviewing the strategy, updating and revising as necessary. - Expand brokerage service lines to diversify service offering and increase customer retention. - Support the development and improve customer management information and reporting to best in industry. more »

application developers and specialist application support. Main duties of the job We are looking for an enthusiastic and motivated individual to join our ICT Service Delivery team to provide first line support to the Trust. You will be responsible for the logging of ICT support calls in a … timely and efficient manner in accordance with Trust ICT Service standards. The post involves responding to phone calls and e-mail requests via the ICT call system, logging the calls in the ICT call logging system, providing basic triage to calls and escalating issues to senior engineers. Good customer … service skills are essential. All training will be provided. This post is a 12 month fixed term contract. About us Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the more »

the job This role will work across the adult inpatient and urgent care divisions to support clinical services, monitor performance management, and achieve efficient delivery of clinical services. Duties include: Leading the divisional requirements for business intelligence, including data quality. Interacting with clinical and corporate services to meet the … population needs, new national agendas, and emerging legislation changes, ensuring the organisation remains informed and compliant. Facilitate high-quality business analysis in collaboration with service teams and corporate colleagues, to support good performance management and the delivery of clinical services. Lead the divisional requirements for business intelligence, including … to the development of insightful and meaningful stakeholder relationships. Work with divisional, corporate, and commissioning colleagues, as well as seeking out the voice of service users and carers, to understand and develop new business in line with national policy and local needs. Work with services to monitor planned versus more »

This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality service delivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »

Leicester £60 - £70,000 per annum We are recruiting for an M&E Technical Services Manager based in Leicester to take control of asset, service and contract operations on a key shopping centre contract in the region. This will include maintenance audits as well as engineering project management activities. … as part of client account management. • Manage the agreed forecasts and personal financial targets. • Undertake feasibility studies and then tender and project manage the delivery of renewable energy • Manage internal and external relationships including Client, local authorities, service providers and statutory bodies. • Establish value for money strategies for … energy management support & advice to the Asset services team Nationally, including support deploy training for property management & facilities management. • Co-ordinate with other internal service lines to share knowledge and create alignment in service delivery • Manage asset level legislative and regulatory risks current and future planning across more »

return you can expect to join like minded people who deliver unequivocal excellence in all aspects of their role. You will be passionate about service delivery and will want to make difference to the communities we live and work in. For further information please contact Adam Melvin, adam.melvin … complaints and supporting changes in practice *Wide knowledge of a range or pre and post-operative care, ability to plan and organise duties/service requirements associated with physical and human resources , ability to allocate tasks/duties to a range of staff *Can demonstrate an understanding of human … of practice/professional and Trust guidelines *Can demonstrate understanding of how to review/plan staff rotas in accordance with Trust guidance/service need and mitigate workforce risks associated with staff deployment *Demonstrates ability , passion and knowledge of the following *Leadership *Team building/team work *Physical more »

retailers online and in store. We are currently recruiting for an IT Business Analyst, Warehousing & Logistics to work within our IT Demand to Delivery Department-you will be based in Market Drayton. It's a fantastic opportunity to join an exciting team; we're looking for an experienced individual … to help us to ensure an optimal and sustainable IT service delivery through working in projects, maintaining systems, designing and implementing new IT solutions, and aligning the IT part of the overall business with the strategic initiatives of the organization in areas of Warehousing and Logistics. Your challenge more »