76 to 100 of 219 Service Delivery Jobs in the Midlands

ensuring the performance, availability and support of our global network, telephony, security, and fixed and wireless services. Working closely with third‐party vendors and service providers, you will be responsible for service delivery, supplier and contract management, and the ongoing operation of our network and telecommunications estate. … business impact. Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third ...

INTERVIEWS WILL BE HELD ON THURSDAY 8th OCTOBER IN STAFFORD** If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults … include Deliver the role of Senior Infrastructure Engineer in accordance with the agreed Role Profile and Objectives. Be responsible to the Head of IT Delivery, for the efficient and effective support of IT systems and services throughout the Trust as relates to IT Servers. Develop, contribute towards and implement ...

looking for an experienced and forward-thinking Oracle Systems Management Lead to take ownership of our Oracle Fusion platform and drive the strategic delivery, performance and continuous improvement of Oracle services across the Council. This is an exciting opportunity to play a pivotal role in shaping how technology supports … value of our investment in Oracle technology and licensing. About the role This is a highly visible leadership position where you'll oversee service performance, governance, supplier relationships and continuous service improvement. You'll be responsible for ensuring key suppliers meet contractual obligations and deliver high-quality services ...

Yusen Logistics is seeking an IT Service Desk Team Leader to guide day-to-day Service Desk operations at Grange Park, Northampton. The role involves developing the Service Desk team, managing tickets and SLAs, and acting as escalation point for complex issues across Microsoft 365, endpoints … ITSM processes. The successful candidate will lead service delivery, collaborate with Level 2 teams, and drive continuous improvement while ensuring excellent customer service and adherence to procedures. #J-18808-Ljbffr ...

Lookers Limited is seeking a Service Desk Manager on a 15-month maternity cover contract to lead IT support functions across the organisation. You will drive service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

into effective organisational structures, roles, governance models, capabilities and ways of working. The role will ensure that organisational design decisions support operational efficiency, accountability, service excellence, and adoption of the new S/4HANA platform. The position partners closely with Business Integrator, Systems Integrator, Global Process Owners and their … future roles, responsibilities, reporting lines, accountabilities, and governance frameworks. Develop global organisational design standards and blueprints while considering local market needs. Support decisions on service delivery models and location strategies. Transformation Delivery Work closely with Programme Leads, PMO, and business leaders to integrate organisational design into transformation ...

successful candidate will provide expert-level support for AIX environments across Live, Development, and Test platforms, while also driving infrastructure change, upgrade, and project delivery initiatives. About the Role This senior-level position sits within an established AIX support team responsible for the delivery of both operational support … services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation ...

real stakeholders. The IT Analyst role focuses on turning business needs into clear, actionable requirements, bridging the gap between end users and IT delivery teams. If you enjoy stakeholder management, requirements gathering and making sense of complex information, this IT Analyst role is built for you. With an umbrella … rate of £37.22 per hour, and clear expectations around compliance and service delivery, it offers a strong platform to make an immediate impact in the IT and business systems industry. What You Will Do: - Collaborate with business teams to identify and analyse business needs and translate them into ...

real stakeholders. The IT Analyst role focuses on turning business needs into clear, actionable requirements, bridging the gap between end users and IT delivery teams. If you enjoy stakeholder management, requirements gathering and making sense of complex information, this IT Analyst role is built for you. With an umbrella … rate of £37.22 per hour, and clear expectations around compliance and service delivery, it offers a strong platform to make an immediate impact in the IT and business systems industry. What You Will Do: - Collaborate with business teams to identify and analyse business needs and translate them into ...

responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated ...

real industry impact. The Opportunity As a Senior Technical Analyst, you'll play a key role in shaping how SAP supports business processes, service delivery, and operational performance across the organisation. Acting as the link between business stakeholders and technical delivery teams, you'll translate business needs … into clear requirements and practical solutions that deliver measurable value. Working closely with platform owners, engineers, delivery partners, and business stakeholders, you'll help ensure SAP capabilities are used effectively, processes are simplified, and technology investments remain aligned to long-term business objectives. Key Responsibilities Partner with stakeholders across ...

system availability, support, change control, issue resolution and escalation. Ensure technology operations support day-to-day business performance and long-term scalability. Lead technical delivery, digital change projects and technology implementation activity across the business. Support the Project Lead to ensure projects are well scoped, planned, prioritised, delivered … embedded effectively. Set clear delivery standards, project governance, documentation expectations, testing requirements and handover processes. Work cross-functionally with operational, finance, property, lettings, compliance and leadership teams to deliver technology-enabled change. Ensure digital change activity improves efficiency, data quality, service delivery and user experience. Lead technology ...

role include £40,000-£50,000 per annum, depending on experience. 40 hours per week 33 days holiday, inclusive of Bank Holidays, increasing with service Life Assurance 24/7 online/telephone GP Consultation and access to prescriptions. 2nd opinion medical support following diagnosis or where a colleague … advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. Financial guidance re retirement planning, tax savings and state benefits. Long Service Recognition Scheme – recognising colleagues for their continued service after 5 and 20 years’ service. Values-based Internal Recognition Scheme with financial reward, which ...

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide first … customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device support, and platform ...

Start date: beginning October 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Undertake … function. Participate in internal meetings, as required, to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain ...

Medical Infusion Suite at Sandwell and West Birmingham Hospitals (SWBH) NHS Trust is looking for a Band 3 MIS Clerk to assist in the delivery of a high-quality, efficient patient service within the unit. The post holder will work as part of the multidisciplinary team to provide … electronic systems in line with Trust policies. Main duties of the job A key aspect of the role is supporting patient flow through the service by coordinating bookings, liaising with clinical and administrative teams, and helping to ensure patients are appropriately scheduled for infusion therapies. The post holder will ...

efficient connectivity within sites, between BRUSH locations, and to cloud and hosted environments. The position will work closely with internal IT teams and managed service providers (MSPs) to maintain network services, monitor performance, troubleshoot issues, and support the delivery of network-related projects and improvements. The role … accordance with BRUSH Group change management processes and technical standards. Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within agreed service levels. Troubleshoot and resolve network connectivity issues across LAN, WAN, Wi-Fi, internet, cloud, and hosted ...

payments worth over £195bn a year that support millions of people across the country. This is an influential advisory role at the heart of service design and delivery. You'll act as a trusted expert on fraud, error and security risk, helping teams across Universal Credit and Working … threats. Drawing on your expertise, you'll identify risks, assess vulnerabilities and recommend practical solutions that protect public money, safeguard citizens and support the delivery of effective public services. The scale of what we do is extraordinary, and the impact of your work will be felt across services used ...

through the SC Clearance process We are seeking an experienced Senior Linux Engineer to join a specialist team responsible for delivering both Managed Service and Project-based activities . This is a senior technical role supporting a complex Linux estate across live production, development, and test environments. The successful … supporting complex multi-platform UNIX/Linux infrastructures. Strong understanding of Linux server performance tuning, patching, and system maintenance. Experience working within managed service and operational support environments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Technical Knowledge Linux & UNIX SUSE Linux Enterprise Server (SLES ...

high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports. Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. … accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards. Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

Visit to learn more. About the role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

continued growth, we are looking for an experienced and commercially aware Technical Support Manager to lead our pump repair workshop and field service operations. This is an exciting opportunity for a technically skilled engineering professional who combines strong leadership capabilities with commercial awareness and a passion for delivering exceptional … customer service. The Role As Technical Support Manager, you will oversee the delivery of high-quality technical support services while driving operational efficiency and commercial performance. Acting as a key link between customers, sales teams, and technical personnel, you will ensure repairs and service activities are completed safely ...