76 to 100 of 384 Service Delivery Jobs in the Midlands

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Director of Operations Service Delivery Capital One is seeking a collaborative and innovative Operations leader passionate about creating and scaling Operational Teams that dramatically change how our customers and associates interact with us. This role will be accountable for delivering our approach to Service Delivery, Process Excellence, and … Risk Management in Operations to enable consistent and efficient customer outcomes at scale. As Director of Operations Service Delivery, you will lead a team of customer-facing associates in the UK and offshore, as well as process professionals. You'll shape the approach to support our customers, ensuring Capital One's stability and success, with a focus on … and coaching. Act as a primary contact and leader for our offshore partners, ensuring key performance targets are met and fostering long-term success through relationship management. Champion customer service improvements across all channels. Leverage synergies between intent, execution, governance, and technology to deliver industry-leading operations. Investigate and invest in solutions that support Capital One's strategy and More ❯

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in new customer onboarding, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Management during P1 incidents. This is a full-time, permanent role … that can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both on-site with customers and remotely as part of a team. Responsibilities: Support SDMs in managing the support service to meet SLAs More ❯

Social network you want to login/join with: 2nd Line Service Desk Analyst, Leicester Client: TBA Group Location: Job Category: Other - EU work permit required: Yes Job Reference: e57ac9ad906e Job Views: 34 Posted: 22.06.2025 Expiry Date: 06.08.2025 Job Description: What are we looking for? You will have a strong customer-focused approach and be experienced in working in … with an ability to work calmly and efficiently. You will work proactively both independently and as part of a team delivering high quality outputs and driving operational and customer service excellence. After a period of initial training, the role will require working as part of a 24x7 shift team (including bank holidays and out-of-hours). Experience of … working in an IT Service Management environment and with ITIL Comfortable working with both Linux and Windows operating systems Ability to diagnose issues in complex software applications by analyzing log files and data Good SQL knowledge Good knowledge of IT networking Job Description As a key player within the Service Delivery function, you will be involved in More ❯

Select how often (in days) to receive an alert: Service Desk Analyst (SC Cleared) Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 212564 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security … SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Remote Service Desk Support team, full-time on-site in either Milton Keynes OR Nottingham supporting the contract between Mon-Fri covering 7.00am – 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities are key in assisting with … the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching. What you’ll do Manage More ❯

on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Digital Waffle IT & Infrastructure Recruitment Consultant Job Title: Service Desk Team Lead The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality … technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go … resolution efforts, and maintain clear, effective communication. Team Leadership: Support and develop 1st and 2nd Line Support teams, offering mentoring, guidance, and training. Performance Oversight: Monitor ticket progress and service quality to ensure consistent, high-level support. Workload Coordination: Manage daily operations, allocate resources effectively, and plan rotas (including occasional weekend cover). Service Improvement: Identify areas for More ❯

significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards. But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless … clients comment on what great people we have. Our people are our superpower. That is where you come in. ROLE SUMMARY In this role, you will work on our service desk team in a second line capacity, dealing with software issues that are raised by our clients through our service desk ticketing system, called Service Now. You … skills. You will be measured through the volume and quality of your ticket resolution and therefore, the value you bring to our clients as we aim to meet our service level agreements. KEY RESPONSIBILITIES You’ll work with our Service Now system daily, working with volumes of advanced level tickets, problem solving them, taking them to resolution, closing More ❯

IT! Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to take ownership of our operation … support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation … support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead the Service More ❯

IT! Are you passionate about delivering cutting-edge IT solutions and driving operational success? Do you thrive in a fast-paced environment, working alongside a talented team to enhance service quality and efficiency? If so, we have the perfect opportunity for you! At Air IT, we are looking for a Head of Operations to take ownership of our operation … support functions, ensuring seamless service delivery and top-tier customer satisfaction. You will work closely with our leadership team to optimise processes, enhance performance, and drive continuous improvement across Workshop, Service Delivery Management, Customer Experience Management, Network Operations Centre (NOC), and Offshore Operations. Key Responsibilities (Summary): Operational Oversight: Manage day-to-day operations of all operation … support functions, ensuring efficiency and seamless service delivery. Process & Performance Improvement: Work with the CXO to implement processes, track KPIs, and enhance service quality. Resource & Financial Management: Optimise staffing, budgeting, and cost control while maintaining high service standards. Risk & Compliance: Identify and mitigate risks, ensuring business continuity and regulatory compliance. Customer & Stakeholder Engagement: Lead the Service More ❯

This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on experience across IT service operations and support. As part of the Service Delivery team, you'll play a key role in supporting internal users, helping to maintain high service standards … hardware, software, and IT services. Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Assist in managing user expectations and ensure clear communication during incidents or service changes. Contribute to … the management of Major Incidents and participate in Problem and Change Management processes. Help maintain and improve ITSM tools and workflows. Support wider IT service delivery tasks as needed, including service escalations and reporting. Essential skills for the IT System Administrator: A strong communicator who is confident engaging with colleagues at all levels. Organised, proactive, and able More ❯

permit required: Yes col-narrow-right Job Views: 7 Posted: 12.05.2025 Expiry Date: 26.06.2025 col-wide Job Description: Are you a technical project manager who wants to manage the delivery of server infrastructure, Microsoft Azure and network projects for a growing Northampton-based business? Due to an increasing pipeline of customer and internal projects, NAK immediately needs a Senior … based in Northampton on a hybrid basis. What Is the Role? There are three principal parts to your role as a Senior Technical Project Manager with NAK: Customer Project Delivery (70%): Act as NAK’s Senior Supplier for the delivery of projects to customers, including the matrix management and mentorship of NAK Delivery and Project Managers. Directly … manage the delivery of selected professional and managed service projects to customers according to the NAK Client Project Delivery process. Internal Project Delivery (20%): Overall responsibility for all internal NAK projects, including the matrix management and mentorship of NAK Delivery and Project Managers. Directly manage the delivery of selected projects according to the NAK More ❯

Private/Hybrid cloud space, this could be a great role for you! Are you a dynamic and experienced Technical Leader ready to drive digital transformation within a Managed Service Provider (MSP) environment? We are seeking a strategic and hands-on leader to oversee the end-to-end delivery and operational management of IT infrastructure services across our … to participate in calls outside of ‘typical’ UK working hours. About the Role: As a Digital Transformation Lead, you will: Lead and evolve our support operations, ensuring consistently excellent service delivery. Blend deep technical knowledge in Microsoft infrastructure with operational leadership. Serve as a technical leader and escalation point for infrastructure projects and operational support. Mentor engineers and engage … to-day operations, improve support processes, and ensure adherence to SLAs and KPIs. Lead a multidisciplinary technical team, including Wintel engineers, cloud specialists and client engineers where required. Client & Service Delivery Management: Build strong relationships with key stakeholders, providing strategic guidance and operational oversight. Collaborate with account managers and project teams to align technical services with contractual commitments More ❯

reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview This position will serve as the primary escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the … preventive and corrective maintenance procedures, maintenance schedules, and compliance with Rapiscan and global regulatory health and safety standards. The Director will also be responsible for creating and maintaining comprehensive service documentation, including spare parts lists, field-replaceable unit (FRU) inventories, consumables, and the necessary tools, safety gear, and test equipment to support field operations such as installation, commissioning, upgrades … software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and feedback mechanisms to enhance operational efficiency, improve training programs More ❯

and aligned with business growth. Working cross-functionally, you'll serve as the key link between operations, solution architecture, business change teams, and third-party suppliers, ensuring the seamless delivery and ongoing optimisation of the Modern Workplace estate. Your key responsibilities will include: Collaborating with key stakeholders, including the Service Delivery Manager, to ensure a smooth, modern … technology roadmaps that ensure fault tolerance, resilience, and scalability by design. Acting as the subject matter expert (SME) on Modern Workplace Technology across medium to large projects and complex service rollouts. Managing third-party suppliers to ensure service excellence and timely delivery of new capabilities. Identifying and presenting business cases for continuous improvement, focusing on performance, efficiency More ❯

and aligned with business growth. Working cross-functionally, you'll serve as the key link between operations, solution architecture, business change teams, and third-party suppliers, ensuring the seamless delivery and ongoing optimisation of the Modern Workplace estate. Your key responsibilities will include: Collaborating with key stakeholders, including the Service Delivery Manager, to ensure a smooth, modern … technology roadmaps that ensure fault tolerance, resilience, and scalability by design. Acting as the subject matter expert (SME) on Modern Workplace Technology across medium to large projects and complex service rollouts. Managing third-party suppliers to ensure service excellence and timely delivery of new capabilities. Identifying and presenting business cases for continuous improvement, focusing on performance, efficiency More ❯

are winning new clients and are rapidly growing our team as a result of these investments and successes. As part of an established KPMG network of expert teams and delivery centres, you will have a fantastic opportunity to experience the global nature of these services. Delivery is underpinned by our innovative KPMG Digital Gateway platform. This is an … Designing cloud-based practical applications from a tax perspective Acting as a functionality translator, being the primary liaison between technology teams and tax teams Roles & Responsibilities: Leading the overall delivery of tax transformation and technology projects, often as part of a wider finance transformation program Helping clients to design, build and deploy automation solutions which are designed for Tax … Working together with Tax Transformation and GCT colleagues as well as other teams in KPMG such as Consulting Helping clients develop robust global governance and control frameworks Develop our service offerings and service delivery models Establishing and maintaining strong client relationships with our clients Performance manage Senior Managers and Managers and oversee the output from offshore resource More ❯

integrations while driving strategic business outcomes? DigX is seeking an Enterprise Solutions Architect to lead a flagship enterprise integration initiative. You'll be responsible for the discovery, design, and delivery of integration services that align with strategic business objectives, focusing on complex ERP transitions and Dynamics 365 implementations across enterprise environments. This is an exceptional opportunity for a senior … strong consulting skills to shape the future of enterprise integration as an Enterprise Solution Architect. Your Impact as an Enterprise Solutions Architect Strategic Integration Leadership : Lead discovery, design, and delivery of integration services ensuring alignment with business objectives and technical requirements End-to-End Architecture : Oversee architecture and design of comprehensive systems integrations across enterprise environments Client Discovery & Solutions … Design comprehensive solutions incorporating Dynamics 365, including Project Operations and Finance systems Migration Strategy : Develop complex ERP migration strategies that minimize disruption and maintain data integrity Hands-On Technical Delivery : Perform coding, testing, and interface deployment to ensure efficient operations Stakeholder Management : Act as primary technical contact between company and client stakeholders across all organisational levels Team Leadership : Provide More ❯

integrations while driving strategic business outcomes? DigX is seeking an Enterprise Solutions Architect to lead a flagship enterprise integration initiative. You'll be responsible for the discovery, design, and delivery of integration services that align with strategic business objectives, focusing on complex ERP transitions and Dynamics 365 implementations across enterprise environments. This is an exceptional opportunity for a senior … strong consulting skills to shape the future of enterprise integration as an Enterprise Solution Architect. Your Impact as an Enterprise Solutions Architect Strategic Integration Leadership : Lead discovery, design, and delivery of integration services ensuring alignment with business objectives and technical requirements End-to-End Architecture : Oversee architecture and design of comprehensive systems integrations across enterprise environments Client Discovery & Solutions … Design comprehensive solutions incorporating Dynamics 365, including Project Operations and Finance systems Migration Strategy : Develop complex ERP migration strategies that minimize disruption and maintain data integrity Hands-On Technical Delivery : Perform coding, testing, and interface deployment to ensure efficient operations Stakeholder Management : Act as primary technical contact between company and client stakeholders across all organisational levels Team Leadership : Provide More ❯

integrations while driving strategic business outcomes? DigX is seeking an Enterprise Solutions Architect to lead a flagship enterprise integration initiative. You'll be responsible for the discovery, design, and delivery of integration services that align with strategic business objectives, focusing on complex ERP transitions and Dynamics 365 implementations across enterprise environments. This is an exceptional opportunity for a senior … strong consulting skills to shape the future of enterprise integration as an Enterprise Solution Architect. Your Impact as an Enterprise Solutions Architect Strategic Integration Leadership : Lead discovery, design, and delivery of integration services ensuring alignment with business objectives and technical requirements End-to-End Architecture : Oversee architecture and design of comprehensive systems integrations across enterprise environments Client Discovery & Solutions … Design comprehensive solutions incorporating Dynamics 365, including Project Operations and Finance systems Migration Strategy : Develop complex ERP migration strategies that minimize disruption and maintain data integrity Hands-On Technical Delivery : Perform coding, testing, and interface deployment to ensure efficient operations Stakeholder Management : Act as primary technical contact between company and client stakeholders across all organisational levels Team Leadership : Provide More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools … Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands on experience in … or Masters in Computer Science, Computer Engineering, Information Sciences or related disciplines Minimum 10 years of working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

The core function of an experienced Information Security Analyst is to support governance, planning, and risk management functions, verify appropriate policies and controls are in place for effective service delivery, support all areas related to Release and Change Management, and support the organization’s information security posture by implementing, maintaining, and monitoring security controls, ensuring compliance with relevant More ❯

Protection and Quality policies and practices. Helping Hand : Act as a helping hand to senior team members by supporting the execution of directed tasks on site, contributing to collaborative service delivery. Champion Information Security: Champion information security by leading through example, identifying misconfigurations, triaging and escalating security issues, delivering training on best practices, and consistently complying with company security … and operational processes. Continuous Improvement: Plan and execute system and process enhancements, improvements, integrations and upgrades to improve operational efficiency and security. Collaboration : Work closely with colleagues and relevant service providers to ensure seamless, effective and efficient integration of systems and processes. Other: Maintain a first-class level of service ensuring that all users are treated professionally and … efficiently. Self-learning, keeping knowledge up to date on new technologies and best practices which may be beneficial to service improvement. Support IS audit, assurance and other compliance focused tasks. What Youll Need To Succeed: At least three years experience working in an IT service function, in an IT Support or IT Engineering role (or less if you More ❯

Protection and Quality policies and practices. Helping Hand : Act as a helping hand to senior team members by supporting the execution of directed tasks on site, contributing to collaborative service delivery. Champion Information Security: Champion information security by leading through example, identifying misconfigurations, triaging and escalating security issues, delivering training on best practices, and consistently complying with company security … and operational processes. Continuous Improvement : Plan and execute system and process enhancements, improvements, integrations and upgrades to improve operational efficiency and security. Collaboration : Work closely with colleagues and relevant service providers to ensure seamless, effective and efficient integration of systems and processes. Other : Maintain a first-class level of service ensuring that all users are treated professionally and … efficiently. Self-learning, keeping knowledge up to date on new technologies and best practices which may be beneficial to service improvement. Support IS audit, assurance and other compliance focused tasks. What You’ll Need To Succeed: At least three years’ experience working in an IT service function, in an IT Support or IT Engineering role (or less if More ❯