76 to 100 of 127 Service Delivery Jobs in the Midlands

upkeep of all IT infrastructure assets , including servers, storage systems, and network components, ensuring their reliability, performance, and ongoing support. Manage vendor and supplier relationships , holding partners accountable for service delivery and maintaining comprehensive records across both project initiatives and business-as-usual (BAU) operations. Implement and maintain robust IT performance and capacity monitoring , providing regular, actionable reports … to inform decision-making and ensure optimal system health. Act as the primary escalation point for infrastructure-related incidents , ensuring timely resolution of faults and outages beyond the Service Desk level. Ensure comprehensive backup strategies are in place for all infrastructure assets , supported by well-defined controls and procedures to safeguard data integrity. Collaborate closely with the Head of … to-one meetings to coach team members, reinforce leadership values, and support their personal and professional development. Provide leadership for the 3rd line incident out-of-hours on-call service , working alongside the Technical Services Manager to ensure continuity and rapid response. What You Bring Significant experience in complex IT environments. Strong technical expertise in server, storage & Active Directory. More ❯

specific IT systems Escalating complex issues to the appropriate departments when necessary Maintaining accurate records of support requests and resolutions Collaborating with other IT team members to ensure seamless service delivery Ensuring a prompt and professional response to all support queries Continuously improving IT support processes and procedures Job Requirements: Experience in an IT support role, preferably within … a retail setting Strong troubleshooting skills for both hardware and software issues Familiarity with retail-specific IT systems and applications Excellent communication and customer service skills Ability to work well under pressure and manage multiple support requests simultaneously Strong attention to detail and organisational skills A collaborative team player with a proactive approach to problem-solving Relevant IT qualifications More ❯

youll be working within a primary care centre. Within this role you will be collecting & processing data to identify trends, patterns, and insights that can be used to inform service decisions. Key Responsibilities: Establishing a strategic partnership withyour stakeholders to facilitate data improvement, provide valuable insights through specialist skills and enable evidence-based decision making. Provide expert and proactive … services\functions (corporate and\or clinical). Act as the main interface between the services and Analytics, ensuring a regular flow of high-quality information that supports patient care, service delivery, performance monitoring, transformation plans and financial decision making. Localise the Data Governance process and facilitate data improvement. The Ideal Candidate You will be a DataAnalyst with demonstrable More ❯

to apply for this exceptional leadership opportunity. Responsibilities As the Head of Geo-Environmental , your core responsibilities will include: Overseeing and coordinating laboratory and field operations to ensure efficient delivery of services, contributing to overall profitability. Developing, monitoring, and maintaining departmental budgets, operational metrics, and strategies to drive continuous improvement. Leading talent acquisition initiatives, facilitating staff training, and nurturing … with overnight stays when required. A valid UK driving licence. Key Activities Your day-to-day responsibilities will encompass: Managing and streamlining site and laboratory operations to facilitate seamless service delivery and operational success. Collaborating with the management and business development teams to identify growth opportunities and foster client engagement. Mentoring and supervising a team of dedicated professionals … Flexible working arrangements designed to foster a work-life balance. Enhanced leave policies, including family leave options. Access to wellbeing and support programs. Additional incentives, recognition schemes, and long-service awards. How to Apply Take the next strategic step in your geo-environmental career by applying to join our progressive and dynamic team of experts. To express your interest More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge … planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days More ❯

clients, teams, and facilities remain safe and compliant. This isn’t just monitoring screens — it’s real-time problem solving , decision-making under pressure , and leading by example in service delivery and operational excellence. What You’ll Do Be a core member of the duty team, delivering operational needs safely and in line with legislation Use cutting-edge … planning Ensure deployed assets remain safe and secure — escalate incidents when needed Deliver daily reporting on productivity and performance About You Experience working to structured processes and procedures Customer Service Experience Clear and confident team communication skills Report writing ability (you’ll use it daily) Cool-headed decision-making under pressure Happy to work shifts (4 days, 4 days More ❯

Monitor and maintain network security, identifying and mitigating potential risks. Develop and enforce IT and OT best practices, standards, and policies. Collaborate with cross-functional teams to support project delivery and operational needs. Provide technical guidance and support to internal stakeholders. Oversee vendor relationships to ensure optimal service delivery and compliance. Continuously evaluate and improve the performance More ❯

to expand the company's client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance: Ensure adherence to federal government More ❯

desk tops and manage company mobile usage. Conduct regular maintenance checks on IT equipment to prevent potential problems. Collaborate with staff across the business to improve processes and enhance service delivery. Experience & Personal Qualities Proven experience in a similar IT support role, demonstrating strong technical support skills. Proficiency in troubleshooting software issues across various platforms Familiarity with computer hardware More ❯

As part of a broader, highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader, and colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one … sympathetically, pragmatically, and with a strong sense of customer service - leaving each ticket not only resolved but with a smile on the user's face - a job well done. This role allows you to have a direct influence on people's day-to-day working life. With nothing more frustrating than a malfunctioning computer or printer, you will be More ❯

the role for you. You will have a collaborative nature as you will be dealing with a variety of people across the business, ensuring that you are overseeing the delivery of IT support services to ensure that you meet the needs of the group. You will manage a small team of two, so having exposure of leading and developing … skills of the team in order to ensure that you help them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. … am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to treating More ❯

administration team. This is a crucial, client-facing role in which you will handle complex pensions queries while seeking ways of innovating and improving the quality and efficiency of service delivery, processes and procedures. With knowledge of current pensions legislation and framework, the successful candidate will have experience of checking the complex calculations of junior colleagues. Therefore excellent More ❯

data processes, ensuring transparency and ease of knowledge transfer within the team. * Troubleshoot issues related to data integration or pipeline failures promptly, minimising downtime and maintaining high standards of service delivery. * Support ongoing projects by providing expert advice on best practices in data architecture, security, and governance within cloud-based environments. Senior Data Engineer - What will you need? * Demonstrated More ❯

the planning and organisation of their own workload, including prioritisation Main duties and responsibilities Configure, monitor, & diagnose TSL custom timing and GPS software in real time and maintaining 100% service delivery. Understanding of all aspects of the timing data acquisition system and related hardware including configuring all components. Able to rig and de-rig the TSL timing and GPS … communications. Competently install the timing loops Maintain a knowledge of CAN protocols and the on-car equipment that utilises this communication Identify and help deliver continuous improvements to the service delivery function. Support, monitor and assist in the administration and troubleshooting of IT services and systems including Microsoft technologies such as 365. Ensure up to date documentation and More ❯

Manager, you will be responsible for: Leading, supporting and motivating a team of Business Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. … employees' great work we are all invited to our annual Christmas and Summer parties. Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit. Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service. Health and wellbeing - The MediCash app More ❯

By integrating innovative solutions, you will drive a digital transformation that improves operational efficiency and customer experience. Client Details The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the … delivery of key Government policies and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes … will help shape smart, efficient, and data-driven environments that will transform workplace services for thousands of civil servants across the nation. You will be responsible for the successful delivery of projects across all phases, including planning, execution, monitoring, controlling and closure. You will collaborate closely with stakeholders, technical teams, and vendors to ensure solutions meet business requirements, are More ❯

manage upgrades, patches, testing, and issue resolution Lead and mentor a team responsible for WMS/WLM support Establish KPIs and goals for the team, and ensure high-quality service delivery to warehouse operations Foster collaboration across teams including operations, PMO and IT Collaborate with warehouse leaders to ensure WMS/WLM solutions meet operational needs and drive More ❯

manage upgrades, patches, testing, and issue resolution Lead and mentor a team responsible for WMS/WLM support Establish KPIs and goals for the team, and ensure high-quality service delivery to warehouse operations Foster collaboration across teams including operations, PMO and IT Collaborate with warehouse leaders to ensure WMS/WLM solutions meet operational needs and drive More ❯

Rails Software Engineer to join their dynamic team. In this pivotal role, you will directly manage support escalations and critical issues while collaborating with cross-functional teams to enhance service delivery. Key Responsibilities: Diagnose and resolve complex technical issues in Ruby on Rails applications. Act as an escalation point for critical support requests, ensuring timely resolutions. Write clean, maintainable More ❯

at their Doncaster site. You will be responsible for servicing, maintaining and repairing forklift trucks and a range of other Material Handling Equipment (MHE), ensuring minimal downtime and excellent service delivery. Key Responsibilities of the Workshop Engineer: Carry out reactive repairs on a range of Material Handling Equipment Diagnose faults and identify cost-effective solutions Work collaboratively with the More ❯

at their Doncaster site. You will be responsible for servicing, maintaining and repairing forklift trucks and a range of other Material Handling Equipment (MHE), ensuring minimal downtime and excellent service delivery. Key Responsibilities of the Workshop Engineer: Carry out reactive repairs on a range of Material Handling Equipment Diagnose faults and identify cost-effective solutions Work collaboratively with the More ❯

consistent presence at trade shows, exhibitions, and on-farm demos to showcase product range. Provide market insights to inform product development and marketing efforts. Ensure excellent customer support and service delivery. Contribute towards regular technical visits to market-leading manufacturing facility. Your profile: Proven agricultural machinery sales experience would be a clear advantage. Recent technical sales experience in an More ❯

Type : Full-time, Permanent About Us ICS.AI is the UK's market leader in Artificial Intelligence (AI) solutions for local government, partnering with over 20 councils to revolutionise public service delivery. As a Microsoft-sell partner, we combine cutting-edge AI technology with deep sector expertise to deliver exceptional value through our core solutions: AI Contact Centres, AI Staff … Copilots, and Social Care AI Copilots. With our head office in Basingstoke, delivery office in Leamington Spa, and satellite offices throughout the UK, we're transforming how the public sector delivers services. About the Role We're seeking an experienced Senior Project Manager to lead an AI Transformation Programme with a major local government client using PRINCE2 Agile SCRUM … web, phone and e-mail. This high-profile programme represents a significant opportunity to showcase ICS.AI's capabilities in transforming local government services. In this role, you'll coordinate delivery teams, manage project governance, and ensure successful implementation of our GenAI platforms while maintaining strong client relationships. You'll be the primary point of contact with major clients during More ❯

bottom line. Negotiating and closing deals, with a focus on providing value-based solutions. Collaborating with our technical and architect teams to ensure a smooth transition from sales to service delivery. The Requirements Minimum 3 years experience in an IT sales role Track record of exceeding targets Benefits Flexible working Mobile/laptop provided Private healthcare Interviews for this More ❯

Field Service Technician - Managed Print Services ?? Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team awhere you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base. As … a Field Service Technician , you'll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction - all while working safely and efficiently within agreed service levels. ??? Key Responsibilities Respond to field service calls at client premises … promptly and effectively. Diagnose and repair faults on-site with minimal disruption to clients. Keep accurate service records using PDA tools and communicate with call control regularly. Maintain a well-stocked and organised spare parts kit (vehicle or on-site). Regularly sync your laptop with our SharePoint cloud system. Attend training sessions (including online modules) to stay up More ❯