26 to 50 of 79 Service Management Jobs in the Midlands

IT Operations Manager will be responsible for ensuring that the firm’s systems, networks, and services operate reliably, securely, and efficiently. The position combines team leadership with technical oversight, service management, and strategic contribution to IT and digital transformation projects. • Managing and mentoring IT Operations team members, ensuring high performance and professional development. • Overseeing on-premises and cloud … compliance with ISO27001 and ISO22301 standards. • Leading Cyber Essentials Plus accreditation renewals. • Developing and documenting robust IT processes and procedures. • Managing vendor relationships, contracts, and software licences. • Producing monthly management reports on IT operations, metrics, and service performance. Applicants should have proven technical competence across the following areas: • Microsoft 365 Platform: Exchange, SharePoint, OneDrive, and Teams. • Windows Server … Active Directory, SQL Server, and PowerShell scripting. • Cloud infrastructure management and server virtualisation (Azure or similar). • Enterprise backup, replication, and disaster recovery planning. • Network management, cybersecurity principles, and data protection best practices. • Strong understanding of project management and helpdesk operations. Key qualities include: • Demonstrable experience in an IT management or senior operations role. • Strong leadership More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in More ❯

stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support. Key Responsibilities: CRM & Business Systems Management Telephony Management IT Operations & Infrastructure Support Compliance & AI Policy Support Supplier & Integration Management Required Skills & Experience: Proven hands-on experience in application/system configuration and administration … insurance systems (e.g. Open GI, SSP). Experience supporting consultancy CRMs such as Mondaycom. Strong knowledge of workflows, automation, and integrations. Experience with telephony systems administration (VoIP, mobile fleet management, call routing). Experience providing operational IT infrastructure support. Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes. Proficiency in Excel, SQL, or similar tools … Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of More ❯

hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode … would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid … operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards More ❯

hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode … would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid … operational environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards More ❯

recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. … Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service … apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth … assisting in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. … This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth … assisting in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. … This position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to More ❯

promptly respond to incidents/outages. Security & Compliance Implement and maintain network security controls (firewalls, VPNs, access controls). Ensure compliance with ISO, GDPR, and internal standards. Vendor & Stakeholder Management Work closely with service providers, hardware vendors, and managed service partners. Provide technical guidance and support to stakeholders; mentor junior engineers. Documentation & Reporting Maintain detailed documentation of … Experience with Cisco, Juniper, Fortinet, Palo Alto, or equivalent platforms. Familiarity with Azure, AWS, or GCP cloud networking. Solid understanding of network security principles. Excellent communication, leadership, and stakeholder management skills. Relevant certifications such as CCNP, CCIE, Azure Network Engineer, AWS Networking Specialty . Desirable Skills Experience leading network workstreams in transformation or separation projects. Knowledge of automation tools … Ansible, Terraform) for network provisioning. ITIL certification or experience in service management methodologies. More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Eligibility: Must be eligible for SC Clearance (must have lived in the UK … like you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting. Communicate effectively with clients … friendly and professional manner. Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our exclusive training programme, the Littlefish More ❯

We're working with a forward-thinking organisation that's investing heavily in digital transformation. They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. You'll play a key role in creating exceptional end-user experiences, managing modern … workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance. This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. What You'll Be Doing • Leading the delivery and ongoing improvement of all end-user computing services • Acting as the senior escalation point for complex user … and service issues • Managing relationships with third-party providers and ensuring SLA performance • Overseeing device lifecycle management and sustainable technology practices • Embedding ITIL 4 principles and Agile, product-based service delivery • Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates • Monitoring service performance through analytics and reporting to senior More ❯

Team Leader is responsible for overseeing and managing the Field Support Operations (FSO) and the Deskside Support team across designated support locations. This hands-on leadership role involves ensuring service excellence, team performance, and collaboration with internal HCL teams, partner resources, and client stakeholders. Key Requirements: Must hold a full UK driving licence and be willing to travel as … required. Minimum 4+ years of relevant IT support experience. Background security check required. Primary Responsibilities: Team & Service Management: Lead and manage Deskside Support teams (on-site/off-site) ensuring SLA, OLA, CSAT, and financial targets are consistently met. Monitor team attendance and ensure adequate coverage during holidays and seasonal periods. Drive service improvement initiatives and manage … Teams, Google Workspace, and ServiceNow. Experience with Active Directory administration (users, groups, policies). Familiarity with remote support tools and video conferencing platforms. Business & Interpersonal Skills: Excellent customer service and communication skills (verbal and written). Ability to interact professionally with users across various levels of the organization. Analytical problem-solving skills and a proactive approach. Self-motivated and More ❯

and operational teams deliver high-quality patient care. You'll provide technical support to users, resolving faults promptly and maintaining equipment using current operating systems, deployment tools, and patch management systems. A key part of the role involves supporting devices and applications linked to the Trust's Electronic Patient Record (EPR) programme, working closely with teams to ensure smooth … integration and minimal disruption. Other duties include packaging and deploying applications, testing updates, maintaining service records, liaising with suppliers, and performing routine infrastructure tasks like tape changes and system monitoring. You'll also contribute to ICT projects and broader service improvements. Please note this is a 12 month Fixed term contract and a full UK driving licence is … faults promptly and to agreed standards across both main and remote sites. Install, configure, and maintain IT equipment using the Trust's current operating systems, deployment tools, and patch management systems, ensuring compliance with safety and technical standards. Support the deployment and maintenance of devices and applications related to the Trust's Electronic Patient Record (EPR) programme, ensuring effective More ❯

Service Desk Analyst *** 5 days a week on site *** £25 - 28k Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around … Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute … to our technology knowledge database. Provide general help and advice to users, utilizing remote desktop tools. Your background: Experience as a 1st/2nd line support analyst – service desk and deskside support Experience in IT administration and support of Microsoft-based systems specifically Microsoft 365, along with IP Telephony and networking Experience with FreshDesk or similar Retail or Automotive More ❯

1st and 2nd line engineers. Provide advanced troubleshooting and root cause analysis for hardware, software, server, and network related issues. Act as a senior point of contact within the service desk, offering mentoring and technical guidance to junior engineers and apprentices. Maintain clear and detailed technical documentation and contribute to the knowledge base. Liaise with clients to provide updates … and explanations regarding ticket resolution progress. Champion service desk efficiencies and support process improvements. Ensure all work adheres to internal SLAs and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the … experience in a senior or 3rd line IT support role, with at least 5 years in technical support and 2+ years at a senior level, ideally within a Managed Service Provider (MSP) environment. Advanced knowledge of Microsoft Windows Server platforms and domain infrastructure including Active Directory, Group Policy, DNS, and DHCP. Strong hands-on experience with Microsoft 365 services More ❯

Service Delivery Manager – HR Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Rubery, Birmingham office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition from … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of HR and People applications provided by an outsourced vendor. You’ll act as … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to share more More ❯

Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions. Capturing requirements for both system changes and reporting improvements … to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. What are we looking for? Degree level qualification in More ❯

Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions. Capturing requirements for both system changes and reporting improvements … to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. What are we looking for? Degree level qualification in More ❯

to client site or Columbus offices as required Salary: Negotiable (We aim to improve your current package) Bonus: Yes (Market leading) Holiday: 25 Days, Plus Bank Holidays (Increasing with Service) Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan Hours: Full time (36.5 hpw) Travel/Expenses: A car is required for travel to client sites - expensed at 45p … Business Central team. The following essentials describe the expected experience and capabilities: Skilled experience within Microsoft Dynamics Business Central, with expert knowledge in at least 3 functional areas: Finance Management, Trade & Inventory, Service Management, Manufacturing, Projects (Jobs). Experience in implementing apps from common ISVs such as Continia, InsightWorks, Tasklet, etc. Excellent ERP knowledge from NAV through … we can offer You will be part of both a local and global team, sharing knowledge and supporting work-life balance. Benefits include: 25 Days Annual Leave (Increasing with Service) Columbus Benefits Hub - Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More Enhanced Maternity Pay Access to Free Training Courses Delivered by Columbus Academy Free Microsoft Certifications and More ❯

provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an … of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage … work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car provided More ❯

provide world-class business coaching, consulting, and training designed to help organisations grow sustainably and achieve lasting success. At UBT, we are passionate about developing people, delivering outstanding customer service, and fostering a collaborative culture built on integrity and continuous improvement. Joining our IT team means becoming part of a forward-thinking organisation where your work truly makes an … of ensuring our technology runs smoothly and our teams remain productive. Key Responsibilities Provide first-line technical support to onsite and remote users, ensuring timely resolution of incidents and service requests. Troubleshoot hardware, software, and network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage … work well under pressure. Strong organisational skills and attention to detail. Desirable Skills and Certifications: Familiarity with Windows, Microsoft 365, Active Directory, and Intune. Understanding of ITIL principles and service management processes. Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation. Benefits Competitive salary of £30,000 – £35,000 per annum, depending on experience. Company car provided More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful … completion of Management/Security Vetting security clearance. To apply or find out more, please submit your CV and a cover letter today More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful … completion of Management/Security Vetting security clearance. To apply or find out more, please submit your CV and a cover letter today More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the … education sector. Reporting to the Directors, your responsibilities as IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major … Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to mentor a technical team and set goals/KPIs. Understanding of service management principles such as ITIL/ISO/IEC 20000. More ❯

Service Delivery Manager - Finance & Back Office Applications Circa £70k per annum + benefits (Up to 20% bonus, life assurance and 25 days holiday + bank holidays) Hybrid - 2 - 3 days per week in Parklands office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of finance and back-office applications provided by an outsourced vendor. You'll act … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP/S4 Hana and other financial platforms Please apply directly with your CV. If suitable, we'll be in touch to More ❯