26 to 50 of 138 Service Management Jobs in the Midlands

turning user requirements into practical solutions, this contract offers scope to make a visible contribution. The opportunity You'll work across Jira, Confluence, Jira Service Management, Bitbucket and Bamboo, using Atlassian Marketplace products and supporting technologies to improve platform performance and usability. From assessing platform health to automating … Jira and Confluence upgrades, migrations and consolidations. Performing technical assessments and platform health checks. Administering and optimising Jira, Confluence, Bitbucket and Bamboo. Configuring Jira Service Management queues, SLAs and automation. Building integrations between Jira and other applications using APIs and Scripting. Configuring CI/CD tooling to automate ...

Role We are seeking a dedicated Service Operations Engineer to join our service operations team. The successful candidate will require a 2nd line skill set with patching experience. You will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability. Helping SC+ … group within the wider Operations team. Manage P1 communications and technical incident calls for OOH incident. Provide customers with timely updates, in line with Service Level Agreements. Develop strong customer relationships through direct communication to achieve highest levels of customer satisfaction Patch systems and software within agreed timeframes ...

Group The Role – IT Service Delivery Manager (12-Month Fixed Term Contract) At PIB Group, we’re looking for an IT Service Delivery Manager to bring together our businesses, technical teams and external suppliers to deliver reliable, effective IT services. You’ll drive service performance, lead improvements … colleagues have the support they need to succeed. What you’ll be doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee ...

resilience and security of network, compute, storage, backup and cloud platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change … service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring contractual compliance, cost optimisation and value for money. - Lead and develop IT operations teams while driving automation, standardisation and robust governance in collaboration with Cyber Security, Enterprise Architecture and wider business stakeholders. The Person ...

Tripos environments. Diagnose, troubleshoot and resolve issues across supported Microsoft Windows Server environments Proactively monitor and manage customer environments using remote monitoring and management (RMM) tools, identifying and resolving issues with minimal disruption to users. Create and manage user accounts and access permissions using Microsoft Active Directory and Microsoft … colleagues to investigate, diagnose and resolve complex technical issues and provide technical feedback. Collaborate with Technical Consultancy teams on customer implementations, technical issues and service improvements. Provide technical mentoring and coaching to Helpdesk and Support Centre team members where required. Create and maintain accurate technical documentation, knowledge articles, troubleshooting ...

Line Engineer - Mobile Device Management Location: GBR - CC Nottingham, GBR - CC Hatfield Adm | Job-ID: 220019 | Contract type: Standard | Business Unit: Service Desk The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for mobile devices across both cloud and on-premises environments. … includes device enrolment, policy enforcement, device management and security compliance and 3rd line technical support for complex issues. Leveraging tools such as Azure, Intune, Workspace ONE, Blackberry. Regular compliance assessments align environments with Computancer's technical and security standards for iOS and Android. Delivered through a structured, project-based ...

team Location: Nottingham Full-time Office based ( Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Evergreen service is Computacenter’s solution which helps customers ensure their End User devices are compliant for technical and patch support from … provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by our core team and delivered in collaboration with our service lines. Evergreen is a global service delivered from ...

Role: Senior Service Desk Analyst (2nd Line) Location: Leicester, UK (Hybrid) Salary: £30k-£37k About the Role Reporting to the Service Desk Manager, you'll be the go-to technical expert on the Service Desk, handling escalations, supporting major incidents and helping to keep service standards … Offering technical advice, guidance and hands-on support to First and Second Line colleagues. Acting as the escalation point for complex incidents, problems and service requests. Picking up and resolving Second Line tickets within agreed service levels when the team needs extra support. Keeping an eye on ticket ...

programmes Strong Oracle Cloud and Azure/cloud-platform knowledge Expertise in integration architecture and technology governance Working knowledge of security architecture, environments, release management, DevOps and CI/CD Desirable NHS or public-sector experience TOGAF certification Azure Architect certification Oracle Cloud Architect certification ITIL Foundation or above … supportability, including monitoring, alerting and diagnostics. DevOps, Release & Testing Assurance: Define CI/CD, automation, Infrastructure as Code, release patterns, promotion controls and configuration management; provide oversight for integration, performance, security and operational-readiness testing. Operational Readiness & Transition: Define operational architecture, logging and monitoring standards, runbook and knowledge-transfer ...

Select how often (in days) to receive an alert: Business Management Placement Programme Location: GBR - CC Birmingham, GBR - CC Blackfr. CC, GBR - CC Hatfield Adm, GBR - CC Manchester | Job-ID: 220521 | Contract type: Fixed Term Contract | Business Unit: Customer Success & Service Delivery Life on the team Location: Nationwide … Start Date: July 2027 Contract: Fixed Term - Full time Application Process: Online application, Video Assessment and face-to-face assessment centre Our Service Managers are the front of our business, working directly with our customers. They are responsible for developing long-term relationships and a partnership with our customers ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … ATIA Ltd, The discovery of new potential customers, Creating of new offers for the existing or for new customers, Constant communication with the management of ATIA Ltd company. Advantages of work: Permanent salary + bonuses for new projects (Up to 20,000$ per project), Work from home, Frequent trips ...

ATIA Ltd is multinational company responsible for the development of many different information systems and applications including: Customer Relationship Management System (CRM), Document MAnagement System (DMS), Service Desk Plus (SDP), Service Management Systems (SMS), Business Continuity Management Systems (BCMS), Information Security Management Systems … Kingdom, Creating plan for sales and marketing activities, Managing the company and new sales representatives, Finding new partners and clients Constant communication with the management of ATIA Ltd company. Advantages of work Permanent salary + bonuses for all new projects (up to 20,000£ per project), Frequent trips, Rapid ...

Customer Onboarding & Transition Specialist Department: Service Operations Employment Type: Permanent Location: Birmingham Compensation: £35,000 - £40,000/year Description Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel … ensure every onboarding is exceptional. Key Responsibilities You’ll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase ...

Type: Full-time, Permanent About the Role Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based … Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence ...

engaged appropriately. Technical solutions align with enterprise IT strategy. Design collateral is always produced to a high standard, covers the end‐to‐end service and is capable of assurance by the Architecture Governance function. Delivery is coordinated across multiple technical disciplines. Services are BAU‐ready before they are handed … Operations. Key Responsibilities Acting as the senior technology authority for a specific project or programme, ideally within in a Manufacturing Environment. Collaborating with project management teams to interpret business needs and establish project boundaries that will inform the necessary technical specifications. Demonstrable experience in the production of technical design ...

Role You’ll provide end-to-end Microsoft cloud engineering expertise across pre-sales, technical delivery, and BAU operations. Working closely with Managed Services, Service Operations, Sales, Projects and Account Management, you’ll help design, implement, transition and support Microsoft-led cloud solutions that are secure, scalable … thrives in a multi-customer environment, enjoys being a trusted technical advisor, and has hands‐on experience across Microsoft 365, Azure, Entra ID, endpoint management and cloud security. What You’ll Be Doing Deliver 2nd/3rd line BAU support for Microsoft cloud services, escalated incidents, service requests ...

Growing Technical Support Team We are seeking an experienced Senior Technical Support Engineer to take a leading role in supporting our nationwide field service operation. This is an excellent opportunity for a highly skilled photocopier/MFP engineer looking to progress into a more senior technical support and service … organisation's specialist for key print and labelling technologies. The Role This is a varied combining technical expertise, engineer support, training delivery and service coordination. Key responsibilities include: Providing technical support and guidance to a team of eight field service engineers Service and repair of print devices ...

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

delivery, platform engineering and the migration and modernisation of Operating Company technology estates. It works in partnership with Enterprise Architecture, Cyber Security, Product Engineering, Service Delivery and the FinOps Lead to define standards, manage risk and optimise cloud run costs. A key part of the role is ownership … strategic engagement with Cloud Service Providers, Managed Service Partners, systems integrators and specialist third-party partners, ensuring that services, roadmaps, commercials and operational performance support Group priorities and deliver measurable value. What You Will Be Doing Define and own the Group cloud strategy, operating model and roadmaps across ...

expertise across its Housing Enterprise systems. Working within a hybrid environment, you will support key operational initiatives, reporting solutions and system enhancements while ensuring service continuity during a busy six-month period. Client Details Michael Page is proud to be partnered with a well-established property organisation committed … ambitious programme of operational and digital improvement, they are investing in their enterprise applications to support key priorities including customer projects, rent increases, service charge management and income collection analytics. Description As the Senior SQL Technical Systems Engineer, you will play a pivotal role in supporting and enhancing ...

Asset and Configuration Analyst Location: GBR - CC Nottingham, GBR - CC Hatfield Adm, GBR - CC MiltonKeynes | Job-ID: 220568 | Contract type: Standard | Business Unit: Service Desk Life on the team You’ll be part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance … cost control. Working closely with technical teams, service management, and key stakeholders, you’ll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values collaboration, continuous improvement, and attention to detail. Location: Hybrid - Hatfield, Milton Keynes, Nottingham Must be SC Cleared ...

providing expertise across cloud technologies, infrastructure platforms, security controls and business-critical systems. You will play an instrumental role in delivering technical change and service improvements aligned to business objectives, working independently or as part of wider project teams, including the management and coordination of third-party suppliers … partners. Strong communication skills, both written and verbal, will be critical to your success. A solid understanding of information security, risk management and operational best practices will underpin your approach to managing and improving the technology estate. The role will contribute to maintaining the organisation’s security posture, operational ...

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220566 | Contract type: Standard | Business Unit: Information Technology Life on the team Join our Software Licence Management team as the senior point of expertise for a strategic customer environment. You will bring together licensing knowledge, commercial insight, governance and service delivery … decision-making. Assess licensing impacts across transformation, data-centre, cloud, migration and upgrade activity, including Azure cost and cloud-licensing considerations. Represent Software Asset Management in customer, operational and vendor governance, managing actions, assumptions, decisions and escalations. Lead service improvements through stronger controls, automation, artificial intelligence, workflow improvements ...

role in this innovative team helping ensure our digital products and platforms are reliable, resilient and high-performing. Working across engineering, platform and service operations teams, you'll champion SRE best practices, improve observability, automate operational processes and help drive the transition from reactive support to proactive, engineering … reliability. If you're passionate about service resilience, automation and continuous improvement, we'd love to hear from you. Compass Digital & Technology is where ideas turn into possibilities. We’re the technology team behind Compass Group UK&I, part of Compass Group, one of the world’s largest hospitality ...