26 to 50 of 56 Service Management Jobs in the Midlands

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability … user computing. Experience managing day-to-day IT operations across infrastructure and workplace services. Confident managing suppliers and ensuring performance, value for money, and service quality. Strong stakeholder management skills, able to influence and build effective relationships. Knowledge of delivery methodologies (Agile, Waterfall, Lean) and how to apply ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Role Overview … transparently, and in line with contractual and regulatory requirements. This role will manage a team of executive resolution specialists to champion customer advocacy, drive service improvements, and work cross-functionally to reduce the volume and severity of complaints within the MSP environment. Key Responsibilities Complaint Handling & Resolution ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

/CD pipelines, and contributing to automated testing strategies. The role also involves integrating Salesforce with finance-related platforms, including invoicing and expense management systems, while helping to develop reusable assets and service capabilities for broader organisational use. Key Responsibilities Develop and enhance Salesforce solutions using both configuration … reliability. Collaborate with cross-functional teams in an Agile environment to deliver incremental value. Support the creation of modular, reusable components and scalable service offerings. Participate in technical discussions, code reviews, and knowledge sharing across distributed teams. Essential Skills & Experience Demonstrated experience working as a Salesforce Developer ...

Service Desk Analyst - 1st/2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support … deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st/2nd Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

lead a specialist team responsible for supporting key business applications across the organisation. This is a hands-on leadership role, combining team management with strategic oversight to ensure reliable, efficient, and high-performing application services. You'll drive service improvement, oversee incident and request management, and ensure … function, working from their Northampton office. What's Required? The ideal Applications Support Manager will bring: Proven experience leading an applications support or IT service team Strong technical knowledge of Microsoft Dynamics CRM, Microsoft 365, and enterprise business systems Experience working within ITIL frameworks and service management ...

system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. Main duties of the job To manage and maintain the e-rostering system and the related modules relating … system users, providing technical advice, guidance and offering technical support to staff of all levels. Ensure accurate and timely support is available for service managers and teams at all times. About us Be Part of Our Team... BCHC has more than 5000 staff working across Birmingham and the West ...

support the delivery of IT to staff and delegates. Role Key responsibilities: Assist in the resolution of technical faults and changes within the agreed service level agreements set out. Progressing and escalating issues accordingly. Keep accurate records in the service management system, making sure that customers always … feedback on the progress of faults and changes. Assist in the support, monitoring and development of internal IT Systems. Maintain the accuracy of asset management software, cataloguing new, updated and retired devices. Provide excellent customer service and be fully responsive to the needs of the customers and employers. ...

stable, and performing well Leading and supporting the IT operations and IT support team Helping deliver projects from a technical and from a project management front Putting practical IT processes and best practices in place Monitoring systems, responding to incidents, and driving issues through to resolution Planning and delivering … knowledge across networks, servers, operating systems, and cloud platforms (Azure/365, Hyper-V, Microsoft server technologies, Active Directory, DHCP, DNS) Familiarity with IT service management frameworks (ITIL is a plus) A practical problem-solver with clear communication skills Comfortable supporting everyone from non-technical users ...

with minimal travel Up to £75,000 DOE Plus Benefits Permanent - Full Time Reporting to: The Managed Services HCM Practice Lead. Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: For over 15 years, weve built … customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal ...

line and 2nd line technical support across the Trust. It is essential that you are customer focused with a "user-first" approach to deliver service excellence. You must be flexible, enthusiastic and display high levels of initiative, together with the ability to work under pressure both as an individual … diagnosis and resolution for Trust IT equipment and software in accordance with National, Industry and Trust standards with a particular focus on ITIL IT Service Management. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost ...

investing in its technology function to support continued growth and operational excellence. This role sits within a central IT team based in their Shared Service Centre in Hinckley, supporting users and systems across the wider business. You will play a key part in the day-to-day administration, support … applications running on Microsoft technologies including Azure, Windows Server, Entra, Active Directory and SQL Server Provide 2nd/3rd line support, ensuring incidents and service requests are seen through to resolution Support the installation, configuration and rollout of new applications Monitor applications, apply updates and security patches, and manage ...

Account Manager | B2B SaaS | £50k base - £70k OTE | Remote We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This … genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure. What You Will Be Doing Owning a portfolio of named accounts across ...

Account Manager | B2B SaaS | £50k base - £70k OTE | Remote We are working exclusively with a fast-growing UK SaaS business that provides a field service management and workforce scheduling platform used by some of the UK's largest housing associations, local authorities, and facilities management organisations. This … genuine account management role with real commercial weight. You will own a portfolio of existing customers, driving retention, expansion, and upsell across a client base of operationally complex organisations who rely on the platform as critical infrastructure. What You Will Be Doing Owning a portfolio of named accounts across ...

guaranteed: As the company expands across Europe, your role will too. Whether you eventually want to move into Infrastructure Development, 2nd Line Support, or Service Management, they will provide the roadmap to get you there. Supportive Culture: They are ambitious and professional, but also friendly and collaborative. They … attitude and train for skill. You might be an IT Graduate, or perhaps you are someone who has spent six months on a basic service desk and is ready for more responsibility. Or someone who loves IT, works in customer services and is looking for their first step into ...

Information Technology, Computer Science, Engineering, or a related discipline. • Citrix Virtual Apps and Desktops in an enterprise environment- resilient Citrix environments. • ITIL-based service management and operational best practices. • Proven experience in a hands-on Infrastructure Engineer, EUC Engineer, or similar role supporting enterprise platforms. • Extensive experience building … Citrix certifications: CCA-V/CCA-D CCP-V/CCP-D ITIL Foundation certification. Automation and scripting (e.g. PowerShell, Citrix APIs). Profile management and user experience optimisation technologies (e.g. FSLogix, Citrix Profile Management). Monitoring and analytics tools (e.g. Citrix Director, ControlUp, or equivalent). ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st/2nd Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … + benefits. To apply press apply now or send your CV to faye . landells @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/2nd Line/East Midlands/Spalding Circle Recruitment is acting as an Employment Agency in relation to this ...

deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1/2 Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely … days in the office, the rest working from home. To apply press apply now or send your CV to Matthew.Leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1 Line/2 Line/Birmingham/West Midlands Circle Recruitment is acting as an Employment ...

delivering high-quality test automation solutions and enhancements and upgrades - Strong understanding of modern system, development and support best practices - Familiarity with ITIL service management processes - Effective communicator able to translate technical detail when communicated with stakeholders - Strong leadership skills with the ability to motivate, develop, and retain … excellence in the workplace in the Best Big Companies to Work For. How to apply We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career, then ...

requirements. • Ensure infrastructure builds align with enterprise standards, security policies, and operational best practices. • Contribute to continuous improvement initiatives, including automation, configuration consistency, and service optimisation. You will have a degree or equivalent experience in Information Technology, Computer Science, Engineering, or a related discipline and a strong background … This is a very successful, well-established, award-winning MSP so they do like candidates with ITIL based or worked in a similar MSP, service management environment. Would suit someone with proven hands-on infrastructure experience, building, configuring, and implementing NetApp storage solutions, including high availability, replication ...

signal sequencing, message sign rules and business rules, you will ensure robust, future-ready standards and architectures that support traffic officer deployment, incident management and the day-to-day coordination of critical operational information. Working closely with senior stakeholders, architects and supply chain partners, you will drive innovation, champion … updated technologies. This includes reviewing high and low-level designs and enforcing technical policies, standards and architectures. About you. Experience of ATMS configuration management (site data) and its application to roadside technologies such as Signs, Signals and MIDAS Experience of wider Intelligent Transport System technical frameworks such as: UTMC ...