26 to 50 of 50 Service Management Jobs in the Midlands

during 2025 to implement a new Finance system (Sage Intacct) and a new Human Resources system (Deel) across the whole business, and to extend the use of Storals Nursery Management system (Famly) and Customer Relationship Management system (HubSpot) across a newly acquired part of the business. It also included the companys Communications and Engagement platform (Yoobic) which was … or Famly or other similar platforms, ideally from a system administration or application configuration perspective Good understanding of business processes across Human Resources, Finance, and Operations in a Nursery Management or similar context with a geographically dispersed population of deskless workers Demonstrable experience of working across business and technical teams, including IT, and an understanding of IT service management processes Excellent stakeholder management and communication skills, with the ability to influence and educate business users Exposure to a systems implementation project in any capacity, whether as a project resource or an end user Key attributes: Proactive problem-solver with a continuous improvement mindset and not shy of hands-on technology functional work Able to balance More ❯

during 2025 to implement a new Finance system (Sage Intacct) and a new Human Resources system (Deel) across the whole business, and to extend the use of Storals Nursery Management system (Famly) and Customer Relationship Management system (HubSpot) across a newly acquired part of the business. It also included the companys Communications and Engagement platform (Yoobic) which was … or Famly or other similar platforms, ideally from a system administration or application configuration perspective Good understanding of business processes across Human Resources, Finance, and Operations in a Nursery Management or similar context with a geographically dispersed population of deskless workers Demonstrable experience of working across business and technical teams, including IT, and an understanding of IT service management processes Excellent stakeholder management and communication skills, with the ability to influence and educate business users Exposure to a systems implementation project in any capacity, whether as a project resource or an end user Key attributes: Proactive problem-solver with a continuous improvement mindset and not shy of hands-on technology functional work Able to balance More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across multiple functions, such as Field Service, System Operations (residential teams), Controls Service, and Software. You are a team player and will work closely with different parts of Swisslog, like Operations and Sales, to ensure More ❯

on role where you can make a real impact? Our client, a well-established organisation is seeking a proactive IT Technical Analyst to take ownership of their IT infrastructure, service delivery, and projects. This is a varied and dynamic role where you’ll be instrumental in ensuring operational excellence, driving continuous improvement, and enhancing IT performance across the business. … virtualisation platforms, networking, and cloud services. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Establish effective monitoring, reporting, and KPI tracking to identify and implement service improvements. Lead IT projects such as system upgrades, infrastructure enhancements, and service optimisation initiatives. Manage relationships with external vendors and IT service providers. Key Requirements 5+ years … in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL certification. Cisco Networking More ❯

2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd … Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and … post-deployment support.* Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. More ❯

enabled processes aligned to the strategic objectives of SAP-CoE. How you'll make an impact Define and implement a comprehensive quality assurance strategy and plan specific to the service management (defects/incident management, and related interfaces), specification and development of new functionality, project management, and operations. Develop and enforce quality standards, testing protocols, and … organizational objectives and continuous improvement efforts. Define KPIs and dashboards to monitor process adherence and performance post-implementation. Implement and drive continuous improvements in SAP- CoE. Maintain quality Document management system. Identify, document, and manage quality-related risks. Conduct root cause analysis for defects or process failures and ensure corrective/preventive actions are implemented. Conduct periodic process Audits … and implement corrective actions. Ensure Process compliance through effective documentation and process traceability. Provide regular QA status reports to management/steering committees. Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement. Act as a point of contact for QA/QC-related issues and escalate critical quality risks appropriately. Responsible to ensure compliance More ❯

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast-growing organisation. You'll be the critical link between technical delivery teams … and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical teams in resolving escalations … quickly and effectively. Lead customer engagement : Run regular service review meetings, provide clear reporting, and build long-term relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion More ❯

We are recruiting on behalf of our client for a frontline IT Service Technician. Based in Alfreton, Derbyshire and also visiting other offices around the country In this role, you will be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing and resolving network, server, client devices and software … you may be required to undertake additional training in order to successfully support the projects. Duties - o Investigating/Diagnosing/Resolving new & existing requests raised. o Logging and management of problems/incidents. o Upkeep and creation of assets. o Creating new users and assigning relevant licenses in M365. o Assigning rights to relevant software and files. o … Resetting passwords. o Creation and amendments to extensions. o Call log and recording requests. o Provisioning desk and soft phones. Experience and skills required - Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite (Word/Excel/Powerpoint/Visio/Project). Windows Server 2016/ More ❯

largest GP super-partnerships in the UK, operating across 53 sites, serving over 470,000 patients, and employing 1,600+ staff. We are always exploring innovative solutions to improve service delivery and scale best practices across the organisation. Winners of various of technology awards across Primary Care, we are leading the way with technology as we share best practices … across HR and Workforce Development, Training, Finance, Governance, Patient Experience, Informatics, Infrastructure, Business Development, and General Administration. The team is expanding as more practice-based functions are centralised, improving service resilience and reducing day-to-day pressures. All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our … bolster standard automation software. Skills Essential Strong analytical and problem-solving skills, with the ability to break down complex processes and identify effective automation solutions. Excellent organisational and time management skills, with the ability to prioritise tasks and work independently. Highly effective oral and written communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders. More ❯

upgrades, patching, and migrations. Collaborate with stakeholders, technical teams, and vendors to ensure smooth deployment and optimal system performance. Troubleshoot application-related issues and deliver timely resolutions to maintain service continuity. Provide technical documentation, implementation guides, and knowledge transfer to internal teams. Ensure all applications meet compliance, security, and accreditation requirements. Essential Skills & Experience: Strong background in Microsoft technologies … platforms, and ecosystems. Demonstrated experience in deploying and integrating COTS, MOTS, and MOD applications. Proficiency in system integration, configuration management, and troubleshooting. Familiarity with secure environments and accreditation processes (e.g., MOD/Defence standards). Excellent stakeholder management and communication skills. Ability to work independently and as part of a team in high-pressure environments. Desirable Skills: Knowledge … of ITIL processes and service management frameworks. Scripting or automation skills (PowerShell, etc.) to support deployment activities. Experience in cloud/hybrid integration (Azure, O365). More ❯

upgrades, patching, and migrations. Collaborate with stakeholders, technical teams, and vendors to ensure smooth deployment and optimal system performance. Troubleshoot application-related issues and deliver timely resolutions to maintain service continuity. Provide technical documentation, implementation guides, and knowledge transfer to internal teams. Ensure all applications meet compliance, security, and accreditation requirements. Essential Skills & Experience: Strong background in Microsoft technologies … platforms, and ecosystems. Demonstrated experience in deploying and integrating COTS, MOTS, and MOD applications. Proficiency in system integration, configuration management, and troubleshooting. Familiarity with secure environments and accreditation processes (e.g., MOD/Defence standards). Excellent stakeholder management and communication skills. Ability to work independently and as part of a team in high-pressure environments. Desirable Skills: Knowledge … of ITIL processes and service management frameworks. Scripting or automation skills (PowerShell, etc.) to support deployment activities. Experience in cloud/hybrid integration (Azure, O365). More ❯

Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed … up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference Intercity is a technology solutions partner More ❯

IT Manager. Recommends workarounds or additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements and existing functionality operate without error. … all levels Be keen to take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting £31,335 rising … office flexi-time Full training provided Pension scheme Private employee medical insurance after 4 years Company sick pay scheme Company maternity, paternity and adoption pay after 1 year Long service rewards Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will More ❯

workflows, and custom integrations. Act as a 3rd line support expert for SharePoint Online, resolving complex technical issues and providing escalation support. Implement and maintain governance frameworks, including permissions management, lifecycle policies, and compliance configurations. Collaborate with security and compliance teams to ensure SharePoint aligns with Microsoft Purview policies (e.g., retention labels, DLP, sensitivity labels). Design and deploy … PowerShell to streamline SharePoint administration and reporting. Maintain high-quality documentation, technical runbooks, and knowledge base articles. Mentor junior engineers and contribute to internal capability development. Participate in change management and technical design discussions for new SharePoint services and enhancements. About You – Required Skills & Experience: Proven experience in SharePoint Online development and administration. Strong understanding of Microsoft 365 governance … o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You’ll be part More ❯

workflows, and custom integrations. Act as a 3rd line support expert for SharePoint Online, resolving complex technical issues and providing escalation support. Implement and maintain governance frameworks, including permissions management, lifecycle policies, and compliance configurations. Collaborate with security and compliance teams to ensure SharePoint aligns with Microsoft Purview policies (e.g., retention labels, DLP, sensitivity labels). Design and deploy … PowerShell to streamline SharePoint administration and reporting. Maintain high-quality documentation, technical runbooks, and knowledge base articles. Mentor junior engineers and contribute to internal capability development. Participate in change management and technical design discussions for new SharePoint services and enhancements. About You – Required Skills & Experience: Proven experience in SharePoint Online development and administration. Strong understanding of Microsoft 365 governance … o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You'll be part More ❯

Skills & Experience: Technical Expertise Experience in IAM, with expeirnece hands-on with NetIQ products. Deep knowledge of: Identity Governance Identity Manager Access Manager eDirectory, SSPR, Advanced Authentication Privileged Access Management Experience with: Windows/Linux administration Networking (TCP/IP, firewalls, proxies) Databases (PostgreSQL, Oracle, MS SQL) Web technologies (HTTP, SSL, web servers) Cloud platforms (AWS, Azure) Containers (Docker … in cross-functional teams. Preferred Qualifications: NetIQ certifications in Identity Governance or Identity Manager. Experience with regulatory compliance frameworks (e.g., GDPR, HIPAA, SOX). Familiarity with ITIL or other service management frameworks. More ❯

Location: Hybrid – Burton on Trent (approx. once per week) Employment Type: Permanent Are you a technically skilled professional with a passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In this … software use in Windows environments. Analytical problem-solver with the ability to manage and prioritise your own workload. Experience of supporting software in a regulated environment. Familiarity with IT Service Management frameworks (e.g. ITIL) and SQL Server is advantageous. Previous exposure to middleware and/or LIS systems would be a plus. What you’ll bring A results More ❯

Manchester (2 days per week onsite, plus travel to other sites as needed)Contract: Inside IR35, 6 months, strong potential to extend Out client is introducing a transformational Field Service Management system. This programme involves multiple releases, new functionality and complex solution design that needs oversight across the bigger picture. Looking for a hands-on Field Services Technology More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential.Together, they're building a culture … and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leadingCustomer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications … Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able to create clarity in ambiguous situations. What you'll get in return Pension Scheme Private medical and dental More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building a … in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications … Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms Proven ability to lead and develop people, with a fair and transparent approach Calm under pressure, positive about change, and able to create clarity in ambiguous situations. What you'll get in return Pension Scheme Private medical and dental More ❯

meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team. The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment. The role follows a hybrid model … to work from home. Profile As the successful candidate for the Software Support Delivery Manager role, you will have the following experience: You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges. Your … background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale. When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and More ❯

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Ability to pass BPSS and other clearances. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off … privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to More ❯

balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will also help shape and develop … Excellent communication and interpersonal skills. Proven experience as an IT Support Analyst or similar role covering: Windows 11 Active Directory Microsoft 365/Entra End user device deployment and management Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner As well as being able to work effectively as a member of a More ❯

and maintain applications using VB.NET, C#, SQL , and reporting tools ( SSRS, Crystal Reports, Power BI ). Provide support and resolve incidents for SyteLine ERP and associated systems. Act as service owner for web, database, and LoB support services. Manage system change requests, testing, release, and deployment. Liaise with the business to gather requirements and translate them into technical solutions. … VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Hands-on experience with Infor SyteLine (or similar ERP systems). Background in business systems analysis and ITIL service management. PRINCE2 practitioner-level project management skills. Solid understanding of Microsoft operating systems and .NET development. What We're Looking For A collaborative team player with strong communication … and customer service skills. Someone who is responsible, resilient, and open-minded with a problem-solving mindset. Ability to manage multiple priorities and deliver high-quality solutions. More ❯

Key Responsibilities Act as service owner for SyteLine ERP, web services, databases, and LoB applications . Manage incidents, problem resolution, and system maintenance. Gather business requirements, specify change requests, and coordinate testing. Support application development ( VB.NET, C#, SQL ) and reporting ( SSRS, Power BI, Crystal Reports ). Oversee change, release, and deployment management. Manage LoB suppliers (particularly Infor) and contribute … outside normal hours when required. Skills & Experience Strong experience with VB.NET, C#, SQL Server , and reporting tools (SSRS, Power BI). Proven background in business systems analysis and ITIL service management. Familiarity with Infor SyteLine ERP or similar ERP systems. PRINCE2 practitioner-level project management experience. Knowledge of Microsoft operating systems and .NET development. Strong communication, problem-solving … and stakeholder management skills. Ideal Candidate A collaborative, responsible, and resilient professional with a positive, problem-solving mindset who can balance technical expertise with strong business liaison skills. More ❯