26 to 49 of 49 Service Management Jobs in the Midlands

responsibilities In this role, you will be responsible for supporting and enhancing Microsoft Dynamics 365 Business Central, ensuring users receive a high-quality service and that business-critical processes operate effectively. You'll act as a trusted point of contact for incidents and service requests, working closely with … finance teams, stakeholders, and technical partners to diagnose issues, implement solutions, and maintain system performance. You'll have the opportunity to take ownership of service delivery, contribute to ongoing platform improvements, and help shape a proactive support function. Working within an agile environment, you'll support upgrades, analyse ...

access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop … efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain … purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

customers in Derby. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability … considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying. What youll do Service Delivery Provide onsite support for incident resolution and service requests in line with agreed SLAs. Deliver Tech Bar support, offering face-to-face assistance, guidance ...

EPR. Drive solution designs, technical specifications and integration standards to ensure safe, effective interoperability between clinical and administrative systems. Oversee change control, configuration management, system upgrades and interface testing to ensure uninterrupted service. Represent the Group in internal and external programmes, clearly communicating digital vision and EPR integration strategy. … flows. Experience managing digital or technical teams including staffing, performance, resource planning and development. Knowledge of development methodologies (e.g., Agile/Scrum) and project management approaches such as PRINCE2. Knowledge of data architectures, interface technologies and integration standards relevant to modern EPR systems. Ability to analyse complex technical ...

systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service management and ticketing systems Audio-visual and classroom technology support Training Information Communications Technician Level 3 Training will take place at University Academy Holbeach Training will be 6-hours per week off the job and also on the job training There is potential for a permanent position after ...

accountable for developing and enhancing core IT technology, orchestrating all parties involved in the delivery of products and services, maintaining quality standards and making service performance visible. Accountabilities/Responsibilities Lead establishment and deployment of an environment for developing, continually improving, and securely operating applications. Lead, and have overall … financial efficiency. Lead coordination of application versioning and deploy, maintain & change, and retire lifecycle for all applications across. Own, manage and maintain the Application Service Catalogue. Liaise with architects to identify and agree upgrades and rationalisation opportunities for applications across. Liaise with the testing team to ensure that applications ...

Service Tooling Analyst (Maternity Cover) Location: East Leake (Loughborough) OR Elland (West Yorkshire) Hours: 36.25 hours per week At Saint Gobain UK & Ireland we are looking for a Service Tooling Analyst to join our Digital & IT team on a 14-month maternity cover contract. This is an exciting … tools. Working closely with both IT teams and business stakeholders, you'll be the go-to expert for low-code development, workflow automation, and service tooling improvements. Saint-Gobain UK & Ireland,is a global leader in light and sustainable construction. Together, we're focused on creating innovative solutions that ...

Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management. Manage fault ticket administration and jeopardy management to maintain SLAs. Produce and analyse fault ticket performance reports to drive improvements. Host, lead, and oversee technical bridges with customers to resolve faults … hours support. Facilitate cross-team liaison, acting as primary point of contact. Oversee engineer bookings, resource allocation, and scheduling. Supervise email inbox management, ensuring efficient and professional responses. Direct creation and deployment of Microsoft Forms for operational workflows. Conduct and lead business continuity reviews and tests for operational resilience. ...

Azure DevOps, GitHub, Power Platform, etc.) Define lifecycle (onboarding, upgrades, retirement) Shape platform roadmaps aligned to business and Microsoft ecosystem direction Provisioning & AutomationEnable self-service environments, repositories, and pipelines Embed security and compliance guardrails Standardise tooling patterns to improve consistency and scalability Monitoring & OperationsTrack platform health, usage, and compliance … Deliver insights to drive optimisation and investment decisions Define support models, resilience, and service management Adoption & EnablementLead platform adoption and change management Provide guidance, documentation, and technical leadership Support engineering teams and innovation initiatives What you'll get in return c£65,000 - £70,000 + benefits ...

Testing (UAT), including developing test plans Support system users and the wider Technology Services team on core applications Log, manage and resolve incidents and service requests using IT service management/call logging tools What you’ll bring We’re looking for a technically capable, customer-focused ...

Testing (UAT), including developing test plans Support system users and the wider Technology Services team on core applications Log, manage and resolve incidents and service requests using IT service management/call logging tools What youll bring Were looking for a technically capable, customer-focused Applications Specialist ...

security. Oversee user account lifecycle processes such as onboarding, role modifications, and offboarding. Implement, monitor, and enhance cybersecurity controls, including endpoint protection, patch management, and incident response protocols. Conduct backups and recovery tests using Veeam solutions, maintaining disaster recovery plans to ensure business continuity. Support network infrastructure including … with Microsoft 365 administration and cybersecurity best practices. Familiarity with backup and disaster recovery technologies such as Veeam. Experience working within ticketing systems and service management frameworks. Excellent troubleshooting, communication, and organisational skills. Desirable Skills & Qualifications: Experience with VMware ESXi, vCenter, and endpoint management tools such ...

Dynamics 365 (D365) . The Role You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include: Leading incident management across low, medium, and high-priority events Coordinating internal teams and third … across Dynamics 365 (D365) platforms Prioritising incidents based on business and patient impact Driving root cause analysis and implementing preventative measures Continuously improving incident management processes and documentation Monitoring incident trends and identifying recurring issues Providing clear communication to stakeholders, including senior leadership Ensuring best practice is followed across ...

growth plans. Responsibilities include: Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user ...

Support Analyst | Application Support Salary: Up to £40,000 Location: Wolverhampton The Role Support and troubleshoot business-critical applications and ERP systems Manage incidents, service requests, problem investigations and change requests Work closely with users and stakeholders across multiple sites Create and maintain support documentation, process guides and knowledge … support processes and introduce more efficient ways of working Support system upgrades, migrations and post-implementation activities Ensure support requests are managed within agreed service levels What We're Looking For Experience in an Application Support, ERP Support or Systems Support role Knowledge of ERP systems, ideally Microsoft Dynamics ...

resource allocation, and scheduling Conduct and lead business continuity reviews and tests for operational resilience Oversee and support the AILS (Acceptance In to Live Service) process Host, lead, and oversee technical bridges with customers to resolve faults, including out-of-hours support Lead a team of network engineers … bring? Proven engineering or operational team leadership experience -ideally in a Cisco environment Strong organisational and multitasking skills Understanding of fault ticketing systems and service operations Advanced Microsoft 365 proficiency, especially Outlook and Forms Calm under pressure; adept at leading incident resolution in customer settings ITIL or service ...

line support for business-critical applications Work closely with internal teams, developers, vendors, and external partners to resolve issues and deliver solutions Support change management activities and ensure smooth transitions Ensure compliance with internal policies, security standards, and regulatory requirements Assist with audits, risk assessments, and application governance activities … have: Experience supporting and developing enterprise applications Intermediate SQL skills, including querying and data manipulation Understanding of APIs, middleware, and system integrations Experience with service management platforms such as Jira and Helix Experience managing Windows Servers Knowledge of role-based access controls, authentication protocols, and data protection principles ...

Candidates should possess a strong understanding of the technology recruitment market and have experience recruiting across one or more of the following areas: Managed Service Providers (MSPs) Cloud & Infrastructure Cyber Security Software Development Data & Analytics AI & Emerging Technologies IT Support & Service Management Digital Transformation ERP & Enterprise Systems … Project & Programme Management You should be comfortable discussing technical requirements, understanding market trends and acting as a trusted recruitment partner to both clients and candidates. Ideal Candidate Established IT recruiter with an existing market network Proven history of self-generated billings Commercially driven and highly motivated by growth Enjoys ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced … innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right ...

portfolio (Azure DevOps, GitHub, Power Platform, etc.)Define lifecycle (onboarding, upgrades, retirement)Shape platform roadmaps aligned to business and Microsoft ecosystem directionProvisioning & AutomationEnable self-service environments, repositories, and pipelinesEmbed security and compliance guardrailsStandardise tooling patterns to improve consistency and scalabilityMonitoring & OperationsTrack platform health, usage, and complianceDeliver insights to drive … optimisation and investment decisionsDefine support models, resilience, and service managementAdoption & EnablementLead platform adoption and change managementProvide guidance, documentation, and technical leadershipSupport engineering teams and innovation initiatives What you'll get in return c£65,000 - £70,000 + benefits What you need to do now If you're interested ...

Description: As an Observability Engineer, you will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver … with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency within immature teams. Required Skills and Experience: Strong understanding and experience ...