26 to 50 of 72 Service Management Jobs in the Midlands

compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems … retrieval solutions Understanding of Responsible AI, governance and enterprise security considerations Desirable Experience NICE CXone integration experience Microsoft Teams integrations CRM platform integrations IT Service Management platform integrations Experience developing AI-powered employee assistants and service desk automation solutions What's on Offer ...

Technology Company who have an office in Nottingham, Nottinghamshire. We are partnering with a well-established, international software provider that delivers mission-critical business management solutions to equipment rental, plant hire, construction, and asset-intensive organisations worldwide. With a strong reputation in the market, an established customer base … function while working closely with senior leadership across the organisation. The successful candidate will most likely come from rental software, construction software, ERP, field service management, or an industrial SaaS background. Key Responsibilities: Own and deliver the new business and account management revenue targets across ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Position ICT Service Delivery Manager (IT) Location Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom Working Pattern: Hybrid – 3 days in the office and 2 days working remotely. Start Date ASAP Contract Duration 78 weeks (Temporary Contract) Working Hours 37 hours per week Pay Rate PAYE: £22.41 … phone number removed) Job Responsibilities Manage the day-to-day delivery of ICT services, ensuring systems remain reliable, secure and customer focused. Monitor service performance against agreed service levels (SLAs) and key performance indicators (KPIs). Oversee ICT operational teams and work closely with managers across infrastructure, development ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development ...

enterprise platforms, customer-facing technologies, and supporting infrastructure are effectively monitored, maintained, and supported. The focus is on proactively identifying issues, improving reliability, minimising service disruption, and maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational … excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. Monitor system health, availability, and performance using monitoring, alerting, and observability tools. Analyse, troubleshoot, and resolve incidents affecting services and platforms. Perform ...

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … leads a team of approximately 15-20 security professionals located in the UK and India offices, supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling ...

applications including Jira, Confluence, Bitbucket, and Bamboo . Upgrading, migrating, and consolidating Atlassian instances . Performing technical assessments and health checks . Configuring Jira Service Management, including queues, SLAs, and automation . Developing integrations via API and Scripting for CI/CD automation . Collaborating with stakeholders … . Atlassian technical migration certifications and accreditation . Strong knowledge of Atlassian administration, including Jira and Confluence . Experience with Bitbucket, Bamboo, and Jira Service Management configuration . API, Scripting, and CI/CD automation skills . Ability to communicate effectively across all levels of the organisation . ...

National Highways Contract Opportunity - Up to 18 Months Hybrid Working | Birmingham, Leeds, Bristol or other National Highways offices National Highways is seeking a Senior Service Delivery Manager to join its Digital Services function during an exciting period of transformation. As digital services continue to transition into a centralised operating … managing contracts, suppliers, governance and stakeholder relationships that support critical digital services across the organisation. The Role Working within the Digital Services Contract Management team, you will be responsible for ensuring that digital service contracts are effectively managed, suppliers are performing against agreed commitments, and stakeholders receive ...

Service Delivery Manager needed in Loughborough Paying £22.41 per hr ref OR110990 Full time hours on a temporarybasis Key Responsibilities ICT Service Delivery Manage the effective operational delivery of ICT services, ensuring systems are reliable, secure, and fit for purpose. Monitor and improve service performance against agreed … SLAs, KPIs, and customer satisfaction measures. Ensure effective delivery of ICT support functions, including Service Desk, Information Governance, and Security. Drive service excellence through continuous improvement initiatives and best practice service management. Leadership and Management Provide day-to-day leadership across ICT operational teams. Support ...

complex technical programmes. What you'll be doing Administering and supporting Jira, Confluence, Bitbucket and Bamboo. Delivering platform upgrades, migrations and consolidations. Configuring Jira Service Management, including queues, SLAs and automation. Performing technical health checks and platform optimisation. Developing integrations using APIs and scripting. Supporting CI/… experience with Jira and Confluence. Experience delivering Atlassian upgrades and migrations. Atlassian certifications or Technical Migration accreditation. Administration experience with Bitbucket and Bamboo. Jira Service Management configuration experience. Knowledge of APIs, scripting and system integrations. Experience supporting CI/CD tooling and automation. Strong communication skills and experience ...

site in Birmingham. Key Responsibilities Lead, coach, and develop a team of Helpdesk Advisors. Ensure requests and work orders are processed accurately and within service levels. Monitor team performance, workload, and daily operational activity. Manage team rotas to ensure adequate service coverage. Build strong relationships with customers … ongoing development of team members. Ensure compliance with company policies, procedures, and health & safety requirements. About You Previous experience leading a helpdesk, customer service, or service desk team. Strong people management and coaching skills. Excellent communication and organisational abilities. Customer-focused with a proactive, problem-solving mindset. ...

Skills from the following roles (or similar) can transfer well into this position: Network Change Coordinator or Planner Junior Network Engineer/Network Technician Service Delivery or Service Management Analyst Service Desk Analyst Incident Analyst Network or IT Field Engineer 1st Line NOC Analyst/Engineer ...

Temporary Customer Service Administrator Alfreton Temporary with the opportunity to become permanent Part Time, 20-25 hours per week Weekly Pay , £13ph SF Partners are currently recruiting for a Temporary Customer Service Administrator to join a busy and friendly service department. This is an excellent opportunity … right person. You'll be joining a well established team with a wealth of experience, supporting engineers and customers with day-to-day service administration. If you enjoy a varied role, speaking with customers and keeping everything organised, this could be a great fit. The role Handling incoming customer ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

teams Ensure robust traceability from requirements through to design, configuration, testing and acceptance Govern deployment readiness, cutover planning and phased rollout execution Protect customer service, operational continuity and business performance during implementation Lead, Influence and Inspire This role requires a highly credible leader capable of bringing together senior stakeholders … business and technical workstreams, suppliers and rollout phases Strong background in solution assurance, systems integration, data migration and deployment readiness Demonstrated expertise in stakeholder management, governance and executive reporting Experience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standards Highly Desirable ERP-enabled transformation ...

obsolete infrastructure on the platform.Work with other teams to diagnose complex issues.Action life cycle events based on the infrastructure roadmap following the change management process.Creating and maintaining accurate records of Infrastructure services and assets, including documentation.Implementation of technical solutions to meet specification and changes contributing to service improvement … systems management.Participation in Service Transition process and activities.Working within a team or independently to create and implement technical changes.Identifying service inadequacies and contributing to the Customer Service Improvement Plan.Maintaining understanding of current and emerging infrastructure technologies.Working closely with CSOC in the event of received intelligence or Cyber ...

business and technology teamsEnsure robust traceability from requirements through to design, configuration, testing and acceptanceGovern deployment readiness, cutover planning and phased rollout executionProtect customer service, operational continuity and business performance during implementationLead, Influence and InspireThis role requires a highly credible leader capable of bringing together senior stakeholders, specialist workstream … managing multiple business and technical workstreams, suppliers and rollout phasesStrong background in solution assurance, systems integration, data migration and deployment readinessDemonstrated expertise in stakeholder management, governance and executive reportingExperience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standardsHighly DesirableERP-enabled transformation experienceEnterprise integration, data ...

server connectivity with customers and relevant third parties. Provision and configure customer onboarding environments, including the creation and setup of virtual servers required for service delivery. Carry out basic networking and connectivity tasks to enable secure communication between customer servers, VPN connections, and GreensafeIT infrastructure. Produce and maintain clear … VMware, Hyper-V, Azure, AWS, or similar technologies aligned to enterprise infrastructure. Working knowledge of Windows Server administration, including installation, patching, user access management, permissions, and core service configuration. Solid understanding of networking fundamentals, including IP addressing, subnets, DNS, routing, gateways, ports, VPN connectivity, and certificate usage ...

control and pace to high-profile programme delivery, ensuring smooth transitions and operational readiness throughout the programme lifecycle. What You'll Be Doing Integration Management Lead the planning and coordination of end-to-end integration activities across multiple systems and workstreams. Manage dependencies between technical, business and supplier teams. … Drive business and technical readiness assessments. Lead cutover governance, rehearsals and deployment planning activities. Manage command-and-control activities during go-live events. Hypercare & Service Transition Coordinate hypercare planning and execution following deployment. Manage prioritisation and resolution of post go-live issues. Monitor stabilisation activities and service performance. ...

Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple … with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking ...

related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects. Training and mentoring will be provided … system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability ...

system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical … electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You'll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

tool utilisation metrics, identifying specific opportunities to improve the Digital Employee Experience and streamline workflows. Act as the local liaison with the Group Service Delivery and product teams regarding the onboarding, alignment, and evaluation of new productivity or collaboration tools Lead Change Management processes relating to workspace software … formal authority across business units. Desirable Relevant qualification in Information Technology, Business Administration, or a related field; OR proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating ...