76 to 100 of 123 Service Management Jobs in the Midlands

platforms across multiple business entities. Provide technical leadership across server, storage, Active Directory, virtualisation, backup and disaster recovery services. Establish and govern infrastructure standards, service levels and best practices to improve reliability, security and efficiency. Support strategic initiatives including data centre modernisation, cloud adoption and infrastructure transformation programmes. Champion … automation and continuous improvement to enhance service delivery. Partner with stakeholders, vendors and technical teams across the EMEA region to successfully deliver change and drive adoption of new technologies. What We're Looking For Proven experience leading infrastructure teams within complex enterprise environments. Strong technical expertise across Windows Server ...

Functional & Business Process Expertise Provide technical and solution guidance across key SAP business domains, including: Plant Maintenance (PM), Finance & Controlling (FICO), Human Capital Management (HCM), SuccessFactors (SF), Order-to-Cash (OTC), Enterprise Asset Management, Customer and Partner Connections, Extended Warehouse Management (EWM), Ariba Procurement, Procurement & Supply Chain … Processes Provide architecture leadership and technical oversight for: OpenText, SCADA Systems, DNCC BA, FRAS, Forecaster, GlobalScape, Remote Link, Technolog (DPRS), Field Service Management (FSM), MRPS Other operational technology and enterprise applications Sybase ASE, Oracle and HANA DBA Integration, Cloud & Middleware Leadership Design and govern integration architectures across ...

Borders and Trade (B&T) business area. Job Description The Borders and Trade Delivery Group are responsible for the end-to-end service management and development of over 140 separate services from the generation of Trade Statistics to the administration of Customs and Excise duties. This … level security clearance. Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). HMRC operates both Flexible ...

Linux Programme Manager/Senior Infrastructure Project Manager to lead the delivery and operational launch of a supported RHEL (Red Hat Enterprise Linux) hosting service on IBM LinuxONE/IBM Z. This is not a generic infrastructure or mainframe PM position. Candidates must have a genuine Linux background … knowledge to challenge engineering teams, understand dependencies and drive technical decisions. Key Responsibilities Lead the design, build and launch of a supported RHEL hosting service on IBM LinuxONE/IBM Z . Coordinate Linux, mainframe, network, storage, security and service-management teams. Define the service offering ...

repositories. Producing reports on project progress, risks, issues and change activity. Managing RAID logs and ensuring actions are followed through to completion. Supporting change management processes and governance approvals. Coordinating onboarding, access requests and approval processes. Acting as a key liaison between clients, internal delivery teams and suppliers. Supporting … service transition and operational readiness activities. Assisting with compliance, information governance and security assurance requirements. Producing stakeholder updates, meeting notes and project reporting packs. We need a candidate with: Experience supporting projects, programmes or operational delivery activities. Strong organisational skills with excellent attention to detail. Experience maintaining project documentation ...

/DHCP) Cloud backup platforms (Druva InSync or equivalent) for Microsoft 365 and endpoint devices Intune Win32 app packaging, ADMX/ADMX-backed policy management, and compliance policies Security & Compliance Cyber Security Essentials framework requirements and audit processes Mimecast or equivalent email security platforms Microsoft Defender, Darktrace or equivalent … Azure Security Engineer Associate (AZ-500) or Microsoft Security, Compliance, and Identity Fundamentals/SC-500. ITIL Foundation certification or working knowledge of ITIL service management principles. Familiarity with PowerShell scripting for M365/Azure automation. Personal Attributes A methodical, analytical approach to problem‐solving with strong attention ...

platforms, tools, and processes across EMEA. Provide technical leadership across enterprise networking, Wi‐Fi, and firewall technologies. Establish and maintain infrastructure standards, governance, and service excellence. Improve security, resilience, performance, and cost efficiency across the infrastructure estate. Support strategic initiatives including cloud adoption, disaster recovery, and infrastructure modernisation. Evaluate … ideally Palo Alto Networks Experience delivering infrastructure standardisation and transformation programmes. Strong understanding of hybrid cloud environments and modern infrastructure operations. Knowledge of ITIL service management principles and operational best practice. Experience managing vendors, budgets, and service performance. Excellent communication, stakeholder management, and change leadership skills. ...

Microsoft Office, including Visio (or equivalent). Preferred Experience Exposure to manufacturing or engineering environments. Experience supporting Business Process Re‐engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise ...

company Story Established in 1998, the company is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ … primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond. With Vista’s backing, we’re transforming from a successful UK business into a global ...

practices Support continuous improvement initiatives to improve reliability, performance, and user experience Participate in infrastructure-related project delivery activities Escalate risks, recurring issues, or service concerns appropriately But what else? (benefits, specificities, etc.) Competitive salary and annual bonusand pay review 25 days' holiday + bank holidays Private medical insurance … vSphere and/or Hyper-V Experience supporting Microsoft 365 and related technologies Strong troubleshooting and problem-solving skills Experience working within an IT service management environment Ability to prioritise workloads and manage multiple tasks effectively Good communication and customer service skills Please note that potential candidates ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

device behaviour, or incidents outside of documented guidance to the Helpdesk for further investigation. Ensure accurate routing and handover of escalated tickets to maintain service quality and resolution times. Support users through telephony and digital support channels, ensuring a positive customer experience. Contribute to the management of a small international user population across regions including North America and Asia. Work closely with Service Management and operational teams to ensure effective call handling and escalation processes. Produce and maintain weekly performance and operational reporting for key stakeholders. Monitor support trends and identify recurring issues ...

online invites an experienced IT Service Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer ...

Engineering & Cloud Migrations Implement network designs provided by Global Network Architecture teams. Execute enterprise rollouts for Software-Defined WAN (SD-WAN) and Secure Access Service Edge (SASE) architecture. 4. Network Security & Compliance Execute lifecycle patching, firmware updates, and vulnerability remediation across all network hardware. Conduct automated and manual configuration … governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification in IT Service Management. Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays ...

Commerce is seeking a Service Design & Transition Specialist on a UK-based contract (6–12 months). The role is remote with regular on-site travel, starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will … review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

programme of change, or across multiple projects. You’ll provide clear ownership of IT deliverables and help ensure solutions meet business requirements and IT service standards. Working with project managers, IT service owners, release managers, delivery teams, suppliers and stakeholders across the business, you’ll define milestones … Experience of leading/driving major/complex IT delivery projects and teams and track record of successful IT project delivery in an IT Service environment. Demonstrable experience of leading and developing multidisciplinary teams through effective coaching, performance management and talent development, creating a collaborative culture that delivers ...

responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role: West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary – they underpin policing today.The ...

self-motivated, and committed to delivering high-quality service. Ongoing training and development will be provided to support your professional growth. The role involves: Service and maintain Access Control, Intruder Alarms, CCTV, Fire Alarms and Networking systems Demonstrate a willingness to undertake fire alarm training and develop into … engineer Provide support with the commissioning of systems, when required Ensure client satisfaction is achieved before leaving site by delivering a high standard of service Accurately complete all required documentation, including timesheets, and job reports, using the Company's service management system Deliver an outstanding level ...

Role Overview We are seeking an experienced and customer-focused Audio Visual Preventative Maintenance Engineer to join our Service and Support team. You will be responsible for delivering planned preventative maintenance (PPM), system health checks, service inspections, firmware updates, and lifecycle recommendations across a diverse portfolio … digital workplace technologies perform to the highest standards. Key Responsibilities Preventative Maintenance Carry out scheduled preventative maintenance visits to client sites in accordance with service contracts and agreed SLAs. Perform detailed inspections and operational testing of AV, VC, and UC systems. Check system performance, signal integrity, audio quality, video ...

users, resolving hardware, software and connectivity issues quickly to ensure continuous business operations. Log, track and manage all incoming technical issues using the IT service-management system, escalating complex problems when necessary. Set up, configure and maintain vital workplace hardware including laptops, desktops, tablets, printers and scanners. Manage … other related equipment. Proven ability to diagnose basic technical issues and a structured approach to problem-solving in a fast-paced environment. Strong customer service skills with the unique ability to explain technical concepts clearly to non-technical staff. Able to work independently, manage competing priorities and recognise exactly ...

responsible for the force’s adoption and use of information and digital technology. The department consists of three core functions as follows: Architecture Management (responsible for identifying and selecting the right technologies for the force) Delivery Management (responsible for delivering and implementing the right technologies for the force … Service Management (responsible for managing and maintaining all live, operational technology for the force) Outline of the role West Midlands Police have completed a large-scale digital transformation programme, and therefore technologies such as Cloud, Artificial Intelligence, Automation and Mobility are no longer visionary - they underpin policing today. ...

achieved before leaving site by delivering a high standard of service. Accurately complete all required documentation, including timesheets, and job reports, using the Companys service management system. Deliver an outstanding level of customer service at all times Adhere to all relevant health and safety procedures and best … nationally recognised and accredited business. Varied and interesting work across multiple client sites and system types. If you are passionate about delivering exceptional service and want to develop your career with a company that values professionalism, teamwork and continuous improvement, we would love to hear from you. Please send ...

achieved before leaving site by delivering a high standard of service. Accurately complete all required documentation, including timesheets, and job reports, using the Companys service management system. Deliver an outstanding level of customer service at all times Adhere to all relevant health and safety procedures and best … nationally recognised and accredited business. Varied and interesting work across multiple client sites and system types. If you are passionate about delivering exceptional service and want to develop your career with a company that values professionalism, teamwork and continuous improvement, we would love to hear from you. Please send ...