76 to 100 of 138 Service Management Jobs in the Midlands

Technology Service Delivery Manager Hybrid | Birmingham | Permanent We're supporting a large international organisation in the search for a Technology Service Delivery Manager to oversee the performance, delivery and continual improvement of critical technology services across a complex, multi-vendor environment. This role will act as the bridge … between the business, technology teams and third-party suppliers, ensuring services meet agreed SLAs, supporting service transition activities, managing escalations, and driving operational excellence. Key Responsibilities Own the delivery and performance of technology services. Manage service levels, incidents, escalations and service improvements. Lead relationships with suppliers ...

Group is seeking a Permanent, Full-time mobilisation and Service Delivery Manager to lead the mobilisation, transition and ongoing service management of a complex managed IT service in Stafford. You will coordinate workstreams across Microsoft 365, Azure, security and ITSM while owning governance, risk, and acceptance ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

changes and updates with clear records of work completed.Review network capacity and performance data to identify areas for improvement.Work with Technology colleagues to resolve service issues and coordinate technical activity.Maintain accurate network documentation, including configurations and support information.Help improve network resilience through routine maintenance and practical system updates.ProfileA successful … network faults and resolve issues in a structured way.Experience of completing planned changes and recording technical work clearly.Confidence working with colleagues to resolve network service issues.Ability to maintain accurate technical documentation.Knowledge:Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience in similar ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities.You will lead a team of 7 people, including … including SAP, SAP BW and Salesforce.Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements.Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members.Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.Own service ...

Matter Expert (SME), providing technical support, assurance and guidance within the designated area. Work independently on infrastructure, network configuration and security tasks, meeting required service levels and complying with Digital Services Directorate procedures. Ensure the network complies with all relevant industry, national, legislative and regulatory standards, maintaining consistency across … assessing the impact of modifications to existing systems and ensuring quality throughout the implementation of new solutions. Apply commercial awareness to infrastructure design, balancing service quality with cost. Take ownership of responsibilities and recognise when achieving the intended outcome must take precedence over process. The Individual Substantial experience ...

updates with clear records of work completed. Review network capacity and performance data to identify areas for improvement. Work with Technology colleagues to resolve service issues and coordinate technical activity. Maintain accurate network documentation, including configurations and support information. Help improve network resilience through routine maintenance and practical system … resolve issues in a structured way. Experience of completing planned changes and recording technical work clearly. Confidence working with colleagues to resolve network service issues. Ability to maintain accurate technical documentation. Knowledge: Substantial knowledge of Cisco, Avaya telephony, Azure, AWS, zScaler, SolarWinds and sentinel gained through significant experience ...

customers continue to receive value from their partnership with Littlefish Group. You'll work closely with customer stakeholders and internal Cyber teams, bringing together service management, commercial awareness and clear communication. You'll lead service reviews, coordinate actions, support continual improvement and maintain a clear view … commitments on track. What you'll be doing: Owning day-to-day customer relationships and maintaining oversight of contracted cyber services Leading customer service reviews and governance meetings Monitoring service performance, risks, issues, contractual commitments and commercial outcomes Working with Cyber and wider internal teams to resolve issues ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team of 7 people … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify opportunities ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify opportunities ...

working model. Hybrid work expectations are subject to business needs and company policy. About the role Enterprise Network Services is a global infrastructure technology service delivery function which operates in the UK and northeast US. We deliver high-uptime LAN/WAN/Internet connectivity and voice across multiple … teams deliver faster and more safely. You'll also own the technical health, lifecycle, value and coherence of the platform, ensuring that investment decisions, service evolution and delivery outcomes remain aligned to business priorities, security requirements and measurable operational value. What you'll do As the Technical Lead ...

provide high-quality technical support, resolve day-to-day IT issues, and help ensure the smooth operation of our workplace technology environment. Our central Service Desk provides the primary first-line support function, while the IT Support Engineer (this role) provides local onsite and second-line technical support … time resolution, ownership and ensuring issues are driven through to completion. We're looking for someone who combines strong technical expertise with outstanding customer service skills. You'll enjoy helping people, solving problems, and working collaboratively with colleagues across the business and the wider global IT function. What ...

WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service. We are seeking … users, has a passion for creating products that feel effortless to use, and wants to make a meaningful impact on the lives of hardworking service professionals across the country. WHAT YOU'LL DO: Product Design Excellence Transform customer and business objectives into compelling products that have purpose, simplicity ...

Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton … process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page ...

Product Lead ensures solutions remain secure, compliant, scalable and aligned to enterprise standards. The role combines strategic product ownership with operational accountability, ensuring excellent service performance while driving continuous improvement, automation and process transformation. The Product Lead provides leadership to a multidisciplinary team of analysts and specialists and serves … reduce complexity and improve maintainability. Lead, coach and develop Product Analysts and Associate Product Analysts within the capability area. About you Ensure reliable service performance, availability, adoption and customer satisfaction across the capability area. Prioritise and govern the capability backlog, balancing business value, operational needs, risk, compliance and technical ...

support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely and on-site. … Support Engineer you will be administering Microsoft 365, Windows Server, Active Directory, Hyper-V and Azure environments. Managing security settings, software updates and patch management to help protect customer systems. As the IT Support Engineer you will be troubleshooting hardware, software, networking and system failures, both remotely ...

Field Service Engineer you will diagnose, repair and maintain weighing, labelling and point-of-sale equipment used in retail environments. You will deliver high-quality technical support both remotely and on customer sites across the West Midlands, ensuring equipment uptime and customer satisfaction Client Details The business … help businesses improve efficiency, accuracy and productivity. Description Provide first- and second-line fault finding, repair and preventative maintenance for retail equipment. Respond to service requests and schedule visits to meet customer SLA expectations. Troubleshoot hardware and software faults, including connectivity and integration with POS systems. Perform installations, upgrades ...

company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space. Digital Project Management Industrial Placement Location: Wolverhampton Contract Type: 12-Month Fixed-Term Industrial Placement Start Date: July 2027 Safran - Here, We Craft Excellence Together Safran … global leader in aerospace, defence and space, designing and supporting innovative technologies that shape the future of aviation. As a Digital Project Management Industrial Placement student, you'll gain hands-on experience leading and supporting digital transformation projects within a world-class aerospace manufacturing environment. This placement offers ...

delivery of system enhancements and project work, from design and build through testing, UAT and deployment Providing expert second-line application support and ensuring service delivery against agreed SLAs Investigating incidents, identifying root causes and driving resolution and continuous improvement activities Working closely with third-party vendors and internal … teams to maintain high-performing services Supporting change management, compliance, governance and internal control processes Driving innovation and helping shape future logistics systems capabilities across the business What We’re Looking For We’re seeking someone who combines strong technical expertise with excellent stakeholder management and problem-solving ...

OneAdvanced IT Services delivers managed IT, cloud and security services to large enterprise and public sector organisations across the UK, and as our Senior Service Transition Manager, you will make sure every move into our care is smooth, well planned and built to last. You will take services … from previous suppliers and in-house teams, for new customers and for existing customers adding new services. Reporting to our Head of Service Management & Reliability, you will have no direct reports. Instead, you will lead through influence, bringing project, technical, operational and supplier teams together behind one clear ...

number of inbound calls and responding to emails across multiple key business pay account clients in the hospitality, fuel and retail sector, ensuring agreed service levels are met each month. Each team member will be dealing with web issues, credit queries, transactions, invoicing and basic account management whilst … showcasing our expertise in customer service. This is a Fixed, full time contract role working 37 hours over 5 days that covers hours of service between 08:00 and 18:00 Monday to Friday and 09:00 – 13:00 Saturday. A rota confirming the working pattern will be issued ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … environment, this role could be ideal for you. Key Responsibilities: Provide second line technical support via phone, email, and in-person, responding promptly to service desk tickets Diagnose and resolve hardware and software issues for Windows and macOS environments Manage and maintain user devices, laptops, mobile devices, and peripherals ...

Microsoft Office, including Visio (or equivalent). Preferred Experience Exposure to manufacturing or engineering environments. Experience supporting Business Process Re‐engineering or Change Management activities. Understanding of application testing lifecycles and service management principles. Familiarity with methodologies such as Lean Six Sigma, design thinking, ITIL or enterprise ...

Company: Our client is a well-established and successful global organisation with multiple operational sites across the country. Known for delivering high levels of service to its customers, the business continues to invest in technology and infrastructure to support its operations and future growth. They are now looking … access controls within Active Directory and business applications. Support Windows Server environments and assist with ongoing system maintenance. Assist with SQL Server administration, user management, monitoring and backup activities. Support backup and recovery solutions, including performing backup checks, restores and disaster recovery testing. Assist with network infrastructure support, including ...