76 to 100 of 111 Service Management Jobs in the Midlands

to lead the way in resolving the underlying causes of incidents and minimising their impact on our customers Lead and Inspire:Take on line-management responsibility for other Problem Managers, ensuring the team is working efficiently and following best practices. Drive Efficiency:Continuously monitor, improve, and drive the effectiveness … of the Problem Management processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use … data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual More ❯

our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. Work closely with clients to understand their requirements and deliver tailored solutions. Maintain accurate records of service requests, resolutions, and client interactions. Stay updated with the latest technology trends and best practices. Participate in continuous improvement initiatives to enhance service delivery. Lead IT infrastructure integration during Mergers & Acquisitions. Manage IT hardware refresh programs. Ensure IT Disaster Recovery (ITDR) plans are in place and risks are … Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software is More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

and Experience: Strong hands on experience with both Azure and Cisco Meraki Strong experience with Windows Server, Exchange Server (Hybrid setups), and Active Directory management (Hybrid). Proven track record in Azure Administration, migrations, and integration services (APIM, Service Bus). Working knowledge of Office 365, Cisco Networking … and security best practices for cloud and network infrastructure. Familiarity with ITIL service management standards and FinOps practices for cloud cost control. Experience with backup, disaster recovery solutions, and cloud security frameworks. Exposure to PowerPlatform technologies (PowerApps, PowerAutomate), DevOps, SQL, and SharePoint. Microsoft Azure Certified (Desirable) What's More ❯

grow and thrive. The MSP arm of Tela acts as an extension to our customers’ business, providing a robust, technically-sound and friendly support service to customers within a wide-range of industry sectors, from the legal industry, to charities to education. Role Description This is a full-time … to you (directly assigned or escalated from 2nd Line) working with current technologies such as Azure, Microsoft 365, what else would you add? Firewall management and networking Proactively involved in project work, including customer onboarding Maintaining a high degree of service for all support queries and adhering to … all service management principles On site visits as required, for both scheduled work, project and break-fix jobs Supporting users in the correct use of equipment by providing any necessary guidance, training and advice Acting as a mentor to junior team members Security First approach working with Cyber More ❯

Role: Sales Account Executive Location: UK About Joblogic At Joblogic, we build software that helps service management companies run more efficiently — whether it’s scheduling engineers, managing compliance, handling reactive and planned maintenance, or capturing job costs. Thousands of UK businesses in industries like facilities management, construction … We’re looking for a high-performing, curious Sales Account Executive with a proven track record in SaaS sales — ideally into sectors like field service, construction, facilities management, or property services. This isn’t a transactional sales role. You’ll partner with prospective customers to deeply understand their … navigate complex stakeholder environments. You’ll be supported by a forward-thinking team and a best-in-class product — trusted by thousands of UK service businesses — but your ownership of the sales process, from pipeline to close, will set you apart. Key Responsibilities Own the Sales Cycle : Manage the More ❯

to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to … to ensure cohesive and comprehensive support for all IT systems. Guide users with step-by-step instructions on installing applications. Document and record incidents, service requests and their resolutions in the internal ticketing system. Direct unresolved issues to the next level of support personnel Help create technical documentation and … manuals (KA) for known issues. Image and deploy Laptops/Desktops/Tablets to end users. Asset Management (stock level check, tracking, receiving, preparing and shipment of assets To provide VIP support as required, includes expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training More ❯

operations are fully aligned with business objectives, regulatory requirements, and client expectations. This role requires a strategic leader with a deep understanding of investment management operations, emerging financial technologies, and experience of delivering transformation and operational efficiency programmes within their domain. This role is a certified role under the … other regulatory requirements. Key Responsibilities: Operational Leadership Oversee the firm's end-to-end investment operations, including trade execution, settlements, and fund administration and service providers. Ensure operational resilience and business continuity planning, mitigating risks associated with market volatility and cyber threats. Implement automation and process enhancements to streamline … back-office and middle-office functions. Maintain a strong culture of risk management, compliance, and internal controls across technology and operations. Technology Leadership Develop and execute a technology strategy that enhances operational efficiency and supports the firm's growth ambitions. Lead digital transformation initiatives, ensuring the implementation of portfolio More ❯

Infrastructure Engineer - Data Platform Services to join our CIDO department. As a Subject Matter Expert (SME), you will provide strategic expertise to ensure effective management of technical and business services within your specialist area. You will be responsible for the transition and ongoing support of relevant solutions at CBS … AWS Redshift, AWS concepts & practices, Agile methodologies, ServiceNow, and Jira Knowledge of SQL Server databases, supporting applications within AWS and Azure, and understanding systems management procedures in a large, mission-critical environment Experience with capacity planning, performance tuning, proactive monitoring, ITIL-based service management, and creating documentation More ❯

Market leading High growth business - Waste Management into Construction career prospects! Operationally - best in class! National Business Development Manager - Waste Management The Role of Senior Business Development Manager This is a home/field based Strategic Business Development Manager role. You will be responsible for strategically winning accounts … selling waste and demolition services into the top 500 Main Contractors - providing total waste management solutions. As Business Development Manager, you will strategically target accounts. You will be tasked with building partnerships with Sustainability Managers, Procurement, Environmental Managers, Health & Safety and Service Managers and up to C-Level … other services into the business to maximise incremental growth opportunities. The Company hiring a Key Account Manager Our client are a leading national waste service management provider with a reputation within the market of delivering highly reliable services and solutions to a broad range of customers. Our client More ❯

Company: Finning International Inc. Number of Openings: 1 Worker Type: Permanent Position Overview: Join our global team as an Identity and Access Management Engineer, specializing in SailPoint, Delinea, and EntraID. Drive IAM operations, enhance services, mentor team members, and collaborate across departments. Job Description: Key Responsibilities Operations: Manage IAM … operations, user provisioning, access control, and system health. Ensure effective delivery of IAM operations, including handling tickets, maintaining hygiene, and service management Troubleshoot and resolve IAM-related issues Account lifecycle operations/auditing Projects: Lead and support IAM projects, integrate systems with cloud services, and drive continuous improvement … promote continuous improvement and evolve IAM practices Integrate IAM systems with cloud services and third-party platforms (e.g., Okta, Duo), including the development and management of identity APIs and connectors. Collaborate with IT and security teams to implement and maintain access policies and controls Documentation: Maintain IAM documentation, conduct More ❯

Directory Understanding of basic networking (DHCP, DNS, firewalls, switches, routers) Exposure to VOIP systems (e.g., 3CX, Mitel, Horizon) Comfortable with ITSM tools like Jira Service Management (or similar) Strong problem-solving mindset using tools like search engines or AI platforms Good interpersonal skills able to support users of More ❯

Location: Coventry, Hybrid 🕓 Hybrid | Fixed Term contract About the Role We’re looking for a Senior Infrastructure Engineer – Security to lead on the delivery, management, and optimisation of critical security tooling across the enterprise. You’ll act as a Subject Matter Expert (SME) , owning the implementation and support of … and maintaining IT services in mission-critical environments. Experience working with Agile frameworks and tools (e.g. ServiceNow, JIRA, Confluence). Strong understanding of systems management, capacity planning, performance tuning, and proactive monitoring. Familiarity with ITIL-based service management and change control processes. Proficiency with Microsoft Office for More ❯

Guided by the IT staff, you’ll gain hands-on experience with infrastructure, hardware, and software while supporting end users, handling incidents, and managing service requests across departments. Role Job Role: Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals Installing desktop PCs … and supporting end users to maximise their use of IT solutions Responding to all incidents and requests on the helpdesk Administration of the IT Service Management helpdesk Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues …/9-5 (Essential) About the Employer HOSHIZAKI EUROPE LTD FAO MR T IRI Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment More ❯

profile: Higher education with IT background (University degree is an asset). At least 5 years of experience in application support. Experience with IT service management frameworks (ITIL) and ticketing systems. Experience with automation and scripting, knowledge of programming languages. Knowledge of cloud. Possess or be able to More ❯

Package Role: You would be recognized as the Subject Matter Expert (SME) for Security Products and tasked with providing strategic expertise to ensure effective management of the technical and business Services for the Security tooling throughout the organization. You would be responsible for the implementation, transition, and ongoing support … least 5 years of experience delivering and maintaining IT services and solutions in a mission-critical environment. • Familiarity with Agile work practices and tools (Service Now, Confluence/JIRA) • Understanding of systems management procedures in a large commercial, mission-critical context. • Capacity planning, performance tuning, and proactive monitoring … of solutions. • Change control, release procedures, and tools. • ITIL-based service management framework • Strong computer skills, experience in utilizing Microsoft Office products to create and manage documentation. Essential Skills: • Technical proficiency in cyber security tools, including at least one of the following: SIEM, EDR, SOAR, AV, CNAPP/ More ❯

improving operational efficiency. In this role, you will work closely with business and technical partners, subject matter experts, and internal Cyber, D ata, and Service Management and other teams, in the delivery and support of applications. You will seek to ensure that the needs of business users are … continuous improvement is being achieved. Other key accountabilities include:- Oversee the daily operations of Central Functions applications systems, ensuring high availability and performance. Deliver Service Requests and Small Improvement Requests to SLA. Ensure resources are allocated to support business as usual and project work in accordance with the relevant More ❯

Job Description: Maintaining a strong focus on customer service is paramount for addressing all support inquiries while adhering to service management principles. We are looking for an entry-level employee to join our team. If you are willing to learn and develop, this position is ideal for More ❯

Centre & Hosting Manager will include (not exhaustive) Working on the end-to-end ownership of core Infrastructure services, including support and maintenance, security, lifecycle management, projects, enhancements, budgeting and relationship management Working with key stakeholders to identify opportunities and create proposals and business cases to support innovative and … creative solutions that complement the Technology Strategy and satisfy business challenges Operating as a technical subject matter expert for all service management activities related to the maintenance, implementation and delivery of Tarmacs Technology Infrastructure environments Ensuring that all projects critical to the Technology strategy are fully accounted for … discipline or be qualified by experience from working in a similar role Previous experience in supporting a large infrastructure environment, including strategy and people management, change and project activities within a regulated business Experienced in day-to-day engagement with third-party support partners Why us: In addition to More ❯

landscape, ensuring smooth operations while keeping our systems resilient, secure, and compliant . What You'll Be Doing: Leading IT Operations & Security – Oversee IT service management, infrastructure, and cybersecurity across both onsite and remote environments. Managing a Skilled Team – Directly line-manage our Field & IT Engineers , ensuring they … What We're Looking For: Security Champion – Solid understanding of cybersecurity, data protection, and IT governance frameworks Experienced Leader – Proven experience in IT operations management, with strong leadership and delegation skills. Problem-Solver – Comfortable troubleshooting complex technical issues while ensuring minimal downtime. Project Management – Skilled at prioritizing and More ❯

customer experiences, improve efficiency and reduce business costs, helping us to lower prices. You'll support your squad by enabling performance, compliance and risk management by sharing your expertise, judgement and passion for delivering quality solutions for our HR Applications (ie., Oracle Cloud HCM). We use a variety … in learning and HR products. You'll also lead the implementation of Oracle Cloud HCM and Cornerstone Projects as well as day-to-day service management of HR applications such as Oracle Cloud HCM & Cornerstone. Possess implementation/support experience of Oracle Cloud HCM modules & Cornerstone modules. Understand … maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply). More ❯

you will: Lead the Council’s digital and technology strategy, ensuring secure, user-centric, and efficient services Drive modernisation and transformation across ICT, architecture, service management, and data functions Deliver a forward-thinking roadmap that aligns with organisational goals and citizen needs Champion innovation, agile delivery, and better … use of data to improve outcomes Oversee digital risk governance, supplier partnerships, and service performance frameworks Act as a key advisor to the Executive Director and senior stakeholders What You’ll Bring Extensive leadership experience in digital and ICT within large, complex organisations A proven track record of delivering … major transformation and service improvement Strategic thinking, with the ability to align digital solutions to broader organisational outcomes Excellent stakeholder engagement and communication skills, including political acumen Expertise in ICT governance, architecture standards, and performance-driven service delivery Experience managing large budgets and motivating cross-functional teams If More ❯