Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Mapped Recruitment Ltd
in the UK, US and EMEA) reporting directly to the Creative Director of the company. E-commerce Optimisation: Lead and enhance the e-commerce platform to ensure a seamless customer journey and maximise online conversion rates. Trading Strategy: Oversee digital performance with a strong grip on sales, merchandising, and site-wide trading to drive revenue growth. Product Listings & Promotions … track traffic, sales, and behaviour to refine trading decisions and improve performance. Cross-functional Collaboration: Work closely with design, content, tech, and logistics teams to ensure consistency across all customer touchpoints. Customer Growth & Retention: Implement acquisition, retention, and loyalty strategies to build a strong and engaged customer base. Market & Competitor Analysis: Monitor industry trends and competitor activities … emerging opportunities and stay ahead in the market. Budget & ROI Management: Work in conjunction with our head of marketing on managing budgets effectively, track performance metrics for maximum impact. Customer Experience Enhancement: Partner with customerservice and improve UX to the end-to-end online shopping experience, as well as increased AOV, and items per basket. Traffic More ❯
their UK-based technology client in the search for a proactive and detail-oriented interim Sales Operations Coordinator. This role will support their Sales and Finance teams in managing customer contracts and streamlining post-sale processes. This is an exciting opportunity to gain hands-on experience in a fast-paced, tech-driven environment, working at the heart of the … developing valuable skills for a career in sales operations or commercial support. Role Profile: • Assist in the creation and preparation of new and renewal order forms • Generate and process customer order documentation with accuracy and efficiency• Upload contracts to e-signature platforms (e.g., DocuSign, PandaDoc) and track progress to completion• Maintain accurate contract records and update CRM systems with … key agreement details• Support the creation and filing of MNDAs and other sales-related agreements• Work closely with Sales, Finance, Legal, and Customer Success teams to ensure documentation accuracy and compliance• Contribute to internal process improvements and documentation initiatives• Participate in onboarding and training on CRM and sales tools• Identify opportunities to enhance workflow efficiency and support continuous improvement More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
DXC Technology
of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance Location: Edinburgh or Newcastle Campus The successful candidate will join a highly skilled team of support engineers … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customerservice and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Education and Experience required: Proven More ❯
C23 - 5 & 6 Cobalt Park Way Cobalt Park, Newcastle Upon Tyne, England Hybrid / WFH Options
SAGE (UK) LTD
Do you have a passion for helping customers? Do you take pride in delivering exceptional service? Are you eager to build a rewarding career in customer support? If so, the Customer Support Apprentice role at Sage could be the perfect opportunity for you! Role Speaking to our customers to deliver a structured solution with confidence. Demonstrate and … deliver exceptional problem solving and trouble shooting skills. Ability to ask the right questions to gain an understanding of the customer's business. Generate leads for our sales department by recommending alternative product/services that could save the customer money and time. Think on your feet and quickly research to find an answer for the customer query. Training Potential permanent position upon successful completion of the apprenticeship. Apprenticeship Standard Customerservice practitioner (level 2) Training Provider MIDDLESBROUGH COLLEGE Working Week Monday - Friday Hours to be confirmed Hybrid Working Expected Duration 1 Year Positions Available 10 Closing Date Monday, 1st September 2025 Start Date Monday, 6th October 2025 Desired Skills Communication skills IT skills More ❯
Cottingham, North Humberside, North East, United Kingdom
Quickline Communications
Customer Tech Support Advisor Were Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So were on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team … full of inspiring, customer obsessed people, and were looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customerservice puts a smile … would love to find out more about you. This role is based onsite at Willerby. Heres why youll love this role - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customerMore ❯
Gateshead, Tyne and Wear, North East, United Kingdom
CMS UK Ltd
Job Title: Engineer Support Administrator Due to continued growth, we are recruiting an Engineer Support Administrator to join our team. With a strong sense of Customer focus, you will provide exceptional customerservice and business support day to day, working in a regional administration team to help facilitate our nationwide coverage and provision of Mechanical & Electrical Services. … a professional and timely manner Allocation of internal engineers to call outs and maintenance visits Raise Purchase Orders for engineers Process completed jobs through to invoicing Manage and maintain customer portals with real time data Distribute compliance certification Effective communication with all levels of internal teams and external customers Become familiar with daily operations and the specific requirements of … customer contracts Undertake any other duties as requested by the Team Leader, Admin Manager Promote and maintain CMS culture and values Role Requirements Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification. Proficient in the use of Outlook, Word, Excel, Use of Job Logic be advantageous but not essential as training would More ❯
regional e-commerce platforms. Manage product listings, pricing, and inventory to meet the needs of global markets. Apply SEO best practices to improve visibility and conversion rates. Digital Marketing & Customer Engagement Conduct market research and outreach to build strong customer relationships. Support digital marketing campaigns that drive traffic and boost sales. Enhance the user experience through journey mapping … usability testing, and optimisation. Collaborate with customerservice to analyse feedback and enhance satisfaction and retention. Streamline the customer journey from lead generation through to post-purchase follow-up. Sales & Performance Tracking Implement growth strategies to attract new customers and expand market reach. Use data insights and reporting tools to monitor performance and drive improvements. Support product More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Jackson Hogg - Tech
an experienced professional to oversee teams responsible for information systems and print & distribution. You'll play a key role in managing stakeholder relationships, supporting digital initiatives, and ensuring effective service delivery across a broad and dynamic remit. This is a varied and collaborative role, working closely with colleagues across ICT and other departments. Your leadership will help ensure that … or in collaboration with stakeholders. Ensuring structured, well-organised delivery of data updates and print resources, with outcomes that have a visible impact across the region. Contributing to ICT service delivery by supporting smaller digital projects, including aspects of testing and rollout. Monitoring and maintaining revenue-generating activities related to information and print services. Ensuring websites, apps, and display … and team management skills with a collaborative, approachable style. Is highly skilled in stakeholder management—able to influence, anticipate challenges, and drive positive outcomes. Has a strong commitment to customerservice and delivering improvements for both internal and external users. Can work effectively alone, within a team, or across departments to deliver a range of priorities. Demonstrates a More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Pareto
Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customerservice Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯
Kickstart Your Career in Recruitment with Tenth Revolution Group Trainee Technology Recruitment Consultant Location: Newcastle Upon Tyne - Office Based Are you a recent graduate, sales or customerservice professional looking to launch your career in a fast-paced, high-reward industry? Tenth Revolution Group (TRG) is offering an exciting opportunity to join our team as a Trainee Technology … recruitment process from start to finish – from sourcing to placing candidates. Work towards targets and celebrate success with commission, incentives, and team events. Who You Are: Previous sales or customerservice experience A confident communicator with strong interpersonal skills Highly motivated, goal-oriented, and resilient Excited by sales, success, and achieving big things in your career Ready to More ❯
Exclusive discount on Tastecard - dine out with up to 50% off total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit … the following skills and values: Caring nature Strong communication skills Ability to work as part of a team and individually Flexibility and adaptability to residents' needs Experience in catering service in a similar environment is desirable but not essential Delivering prepared food from the kitchen to dining areas and serving meals in a friendly manner Ensuring refreshments are always … available Setting up tables, tidying work areas, and preparing food areas for next service to maintain hygiene standards Experience Experience working in a busy restaurant, hospitality, or catering environment Good communication and customerservice skills to serve visitors and elderly residents effectively Team player, self-motivated, proactive, and flexible If you want to use your care experience More ❯
Darlington, County Durham, North East, United Kingdom
Baltic Apprenticeships
Support problem identification Advise users on appropriate course of action Provide essential online security advise and support Develop and implement effective processes and procedures to ensure consistent delivery of service and support Answer incoming support calls and log accurate time spent Provide clear communications between Bondgate IT and their customers Full training and support will be provided by your … ownership of issues and efficiently monitor them through to resolution Be accountable and responsible for your actions Convey a sincere willingness to help Maintain a positive attitude Provide excellent customerservice Grade 4 in Math's and 5 In English is required Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
SWARM RECRUITMENT LTD
role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … environment (100+ lenders) Proven track record in both purchase and remortgage cases Currently working as a Mortgage Advisor Tech-savvy and adaptable to a fast-paced, digital environment Excellent customerservice and communication skills Tenacious, resilient, and driven to achieve targets Good understanding of software and technology Responsibilities & Duties: Convert pre-booked, qualified appointments into successful mortgage submissions. More ❯
Employment Type: Full-Time
Salary: £60,000 - £80,000 per annum, Negotiable, OTE
flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, CustomerService, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯
flexible arrangements and smart hybrid travel Competitive employer contributions to pension scheme and much more In this role, you will: Design and deliver robust, elegant Dynamics 365 solutions (Sales, CustomerService, Marketing, Power Platform) Lead the technical architecture across the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop custom plugins, Power Automate More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Additional Resources
Consultant, sales consultant, Business Development Advisor, Business Development Adviser, Business Development Officer or in a similar role Must have 3 years experience in direct sales (excluding retail or general customerservice) Have 2 years experience in selling or sales to schools. Strong track record of working within the education supply chain or selling into schools Full UK driving More ❯
Alnwick, Northumberland, North East, United Kingdom
Heels & Brogues Group Limited
Interim Service Delivery Manager Immediate starts available Role until January 2026 Up to £45,000 per annum (pro-rata) Alnwick, Newcastle, Amble, Whitley Bay A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued growth … they are looking for a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, you will play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on.. Benefits Fixed term contract Very well-established business Training Growing business Interesting work … The Role of Service Delivery Manager Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently. Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps,and air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management - Act as the first point of contact More ❯
Alnwick, Northumberland, North East, United Kingdom
Zenith People
Zenith People are looking to recruit a Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. You will join a rapidly growing company delivering cutting-edge … air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service. Parts Procurement Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries. Client Liaison Communicate with clients to schedule maintenance … provide updates on ongoing work, and maintain strong customer relationships. Project Support Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation. Operational Efficiency Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality. Key Skills & Experience Experience in operations support, engineering coordination, or maintenance planning More ❯
Newcastle, Newcastle upon Tyne, Tyne & Wear, United Kingdom
Complete Security Recruitment
places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in … fun. We build meaningfully, we think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At the company, we know and value the … team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customerservice oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Future Engineering
be responsible for servicing, maintaining, and repairing tail lifts across the North East. You'll work with a respected team that takes pride in providing a high standard of service, with the support and resources of a company that has been a leader in the industry for decades. Your role as a Mobile Tail Lift Engineer Will Include: * Service … Mobile Tail Lift Engineer You Will Have: * Experience as a Tail Lift Engineer * Strong mechanical and electrical skills * Full UK driving licence * A commitment to high-quality workmanship and customerservice For more information, please contact Dea on 07458163032. Keywords: Tail Lift Engineer, Field Service Engineer, North East, HGV, Mechanical, Electrical, Service, Maintenance, Northumberland, Newcastle upon More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Nigel Wright Group
up two vital teams, drive IT and various business initiatives, and collaborate with regional stakeholders in delivering smarter, more efficient services. If you're passionate about digital transformation and customerservice, this role offers the perfect platform to shine. The Role In this varied and rewarding position, you’ll lead the teams, ensuring they’re equipped to meet … and implementing improvements that support business processes. Participate in change control and risk management processes, problem and incident resolution, fulfilment requests and work packages. Undertake other aspects of IT Service Delivery as required including involvement in ticketing and gating activities, management/delivery of smaller ICT project works and systems/equipment testing initiatives. Lead on impact projects, BAU … and product roadmaps to ensure strategic direction is adhered to including costs, security, obsolescence and other service metrics. Ensure that all tasks are completed to the appropriate departmental policies both existing and future, including - technical, data protection and security standards. Update departmental policies when required by ICT Management. The Person As a confident leader with a strong IT background More ❯
Newcastle, Staffordshire, West Midlands, United Kingdom
Newcastle and Stafford Colleges Group
degree. You will have achieved a teaching qualification at Level 5 (DTLLS or equivalent). Main Duties and Responsibilities: ? To deliver teaching on Adult Digital and IT, Event Planning, CustomerService, Team Leading, Cyber Security and Business start-up programmes. ? To assist in the development and delivery of a flexible Adult offer, including daytime, evening and online sessions More ❯
Meadowfield Industrial Estate, Durham, County Durham, England, United Kingdom
CEF - City Electrical Factors - IT
something great together! About CEF: CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. We More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
Infinity Resource Solutions
and Surrounding areas Up to £37,000 depending on experience Company van, overtime, holidays, Call out To apply for this opportunity you must have or hold the following: • CCTV Service Experience ) • Fire Knowledge (Advanced, kentech and morley would be useful) • Strong Intruder alarms • Excellent customerservice skills • CCTV IP Knowledge also beneficial • Fault Finding experience • Installation experience … Security industry. They offer a wide range of services including design, maintenance and installation of intruder systems, CCTV, and access control. Due to planned growth within the installation and service department, they are now actively looking to recruit an experienced Security Service/Installation Engineers Benefits Include: • Company Vehicle • Mobile Phone • Stand by Allowances • Call out Allowances • Generous More ❯
/KPI targets Highly organised with excellent attention to detail Confident with reaching out, not waiting for incoming calls. You will be proactive not just reactive High degree of customer interaction and strong customerservice skills Person Specification Strong relationship builder Excellent communicator both verbally and through presentation Able to thrive in a fast paced, rapidly changing More ❯