17 of 17 ITIL Jobs in the North East

day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally More ❯

lease schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also … people connected to care. Job description Job responsibilities In this role, you are accountable for Specialist skills 1. Support the development, introduction, transition and day to day operation of ITIL service management processes, engaging with business colleagues, internal/external suppliers and key stakeholders as guided. 2. Support the adoption of IT Service Management policies, processes and procedures, ensuring they … delivery teams 3. Business stakeholders4. Service Managers5. Suppliers (Internal and External)6. Peer Networks Person Specification Personal Qualities, Knowledge and Skills Essential Knowledge of implementing or working under the ITIL V4 framework. Significant knowledge gained from working in a similar level role in an NHS or associated public sector environment. A general and broad knowledge of current issues and advances More ❯

/Network+/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities and deliver technical More ❯

Mitel Border Gateway, Mitel MiContact Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think More ❯

with flexible working options. Job responsibilities In this role, you are accountable for Technical Operations Supporting ICT projects, infrastructure, network, systems, telephony, and desktops, ensuring high service levels using ITIL frameworks. Managing network configurations with key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring, patching, and documentation. Staff Management … technical designs. Supporting ICT services including telecoms, networks, and servers. Knowledge of Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Effective stakeholder management and security standards (ISO27001). ITIL knowledge and experience. Experience Supporting and troubleshooting complex ICT solutions. Network/firewall technologies, Microsoft Azure, Office 365, SharePoint. Storage administration, legacy service transition, team management. Qualifications Degree or equivalent More ❯

and optimizing performance, establishing financial and commercial governance, developing internal performance management systems, interpreting and implementing policies, overseeing service delivery governance, managing stakeholder relationships, leading IT service management following ITIL best practices, developing service insights from complex data, and leading large-scale change and transformation initiatives. See the attached job description for full responsibilities. About us The NHS Business Services … the public sector at a senior level Qualifications Degree in a relevant subject (e.g., Computer Science, Leadership, Project Management) or equivalent experience, plus an additional business qualification (e.g., MBA) ITIL certification or equivalent Masters degree in relevant field Programme and Project Management certifications (e.g., Prince2, MSP, Agile, SAFE) Personal Qualities, Knowledge, and Skills Championing diversity, talent management, and wellbeing Fostering More ❯

Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the efficiency and return of investment More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation (or equivalent) Professionally recognised certification at appropriate level in area of specialism. Person Specification Personal Qualities, Knowledge and Skills Essential Works with autonomy and initiative. Accountable for work of … configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation (or equivalent) Professionally recognised certification at appropriate level in area of specialism. Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon More ❯

Desktop operating systems, MS Office Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability to work well as part of More ❯

month contract Specific Qualifications & Level: -Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area -ITIL v4 Qualification -Agile Foundation certificate Specific Knowledge & Experience Knowledge & Expertise • Experience of supporting and developing the Liquidlogic application. • Expert in an area of Social care- Adults, Childrens or Education. • Proven … experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions. • An In depth knowledge of ITIL frameworks and best practices. • Strong expertise in maintaining the reliability, performance, and security of application systems. • Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution. • Proficiency of planning and managing system More ❯

for IS support model. Experience: Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of application integration Salary: £60k More ❯

optimisation efforts by analysing service performance metrics, usage, and user feedback, to recommend and implement improvements. Qualifications Strong experience with application lifecycle management and vendor coordination. Working knowledge of ITIL v4, especially Service Request Management and Change Enablement. Experience managing procurement activity, licensing, and vendor contracts. Ability to lead without formal line management; skilled in mentoring and delegation. Excellent communication More ❯

services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery, and policy queries. What skills, knowledge and experience will you need? ITIL qualified or equivalent experience. Proven management experience in large scale IT Live Service, layered multi-supplier organisations and services. Ability to contribute and steer resolution in major incident meetings that More ❯

commercial mindset with great influencing and negotiation skills A natural relationship builder, especially with technical stakeholders Curious, proactive and excited by new ideas and better ways of working An ITIL or Project Management qualification or equivalent Confidence using e-procurement tools and keeping up with changing rules We're sorry, but we can't offer sponsorship for this role due More ❯

our support channels. This role focuses on measuring, analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with More ❯