26 to 33 of 33 ITIL Jobs in the North East

ServiceNow Technical Architect – Manager Location: London (£90,000 – £95,000)/Manchester or Edinburgh (£85,000 – £90,000) Level: Manager Our client is recognised globally as the top ServiceNow partner, delivering complex, innovative solutions that drive enterprise transformation. The ServiceNow More ❯

of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across Live Operations functions will be essential, and while not mandatory, ITIL or equivalent accreditation would be beneficial. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires a technical and personal statement. This is … experience of coordinating and scheduling multiple complex delivery programmes and events to optimise delivery cadence at the same time as protecting live service. Demonstrable skills in consultancy, project management, ITIL service delivery and Service Management. Experience in the development and implementation of new processes and/or technology solutions to drive service improvement Experience of business and technical drivers in More ❯

of delivery timelines, helping to coordinate complex programmes of work and facilitate release movements within delivery windows. Collaboration across Live Operations functions will be essential, and while not mandatory, ITIL or equivalent accreditation would be beneficial. What skills, knowledge and experience will you need? How will this be assessed? Our application process requires a technical and personal statement. This is … experience of coordinating and scheduling multiple complex delivery programmes and events to optimise delivery cadence at the same time as protecting live service. Demonstrable skills in consultancy, project management, ITIL service delivery and Service Management. Experience in the development and implementation of new processes and/or technology solutions to drive service improvement Experience of business and technical drivers in More ❯

you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training … IT teams. Track record of process optimisation and adaptability in fast-changing environments. If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges, this permanent role in the Service Delivery team is your chance to make a real impact. If this sounds like the right opportunity for you, we’d More ❯

of system architecture; Evidence of ability to resolve complex incidents across multiple systems. Previous experience of managing the technical application support of services including understanding and exposure of the ITIL Service Management Framework to deliver a quality service. You and your role If you're passionate about keeping critical systems running smoothly and love solving complex problems, this could be … best. You'll be the go-to person when things go wrong, helping to fix issues, improve processes and support your colleagues. We work in an agile environment, using ITIL and other best practices to deliver great service to our users. You'll also play a key role in mentoring others, driving improvements and collaborating with a wide range of More ❯

of system architecture; Evidence of ability to resolve complex incidents across multiple systems. Previous experience of managing the technical application support of services including understanding and exposure of the ITIL Service Management Framework to deliver a quality service. You and your role If you're passionate about keeping critical systems running smoothly and love solving complex problems, this could be … best. You'll be the go-to person when things go wrong, helping to fix issues, improve processes and support your colleagues. We work in an agile environment, using ITIL and other best practices to deliver great service to our users. You'll also play a key role in mentoring others, driving improvements and collaborating with a wide range of More ❯

IT Support Engineer SALARY - £35,000 LOCATION - HARTLEPOOL FULL TIME ON-SITE Your new role An experienced IT Support Engineer with a strong understanding of ITIL practices is required to join an existing IT Support Team. The role will be to support multiple sites in the Northeast and so an ability to drive & access to a vehicle is required. What … need to succeed The IT Support Engineer will need to be able to demonstrate the following key skills and experience in order to be short-listed. - Previous experience of ITIL Practices - Experience of carrying out installations and configurations of end-user Workstation hardware & software. - Networking hardware and software products by Testing, maintaining, monitoring & troubleshooting. - Carry out Network asset management registers More ❯

IT SUPPORT ENGINEER SALARY - £35,000 LOCATION - HARTLEPOOL FULL TIME ON-SITE Your new role An experienced IT Support Engineer with a strong understanding of ITIL practices is required to join an existing IT Support Team. The role will be to support multiple sites in the Northeast and, so an ability to drive & access to a vehicle is required. What … need to succeed The IT Support Engineer will need to be able to demonstrate the following key skills and experience in order to be short-listed.- Previous experience of ITIL Practices- Experience of carrying out installations and configurations of end-user workstation hardware & software.- Networking hardware and software products by Testing, maintaining, monitoring & troubleshooting. - Carry out Network asset management registers More ❯