26 to 50 of 54 ITIL Jobs in the North East

issues, identify root causes, and develop effective mitigation strategies, including in the context of emerging technologies. Regulatory and compliance knowledge: Familiarity with relevant regulatory requirements and industry standards (e.g., ITIL, COBIT, ISO 27001, NIST). Excellent communication and influencing skills: Strong ability to communicate technical concepts to non-technical stakeholders, and to influence decision-making at all levels of the More ❯

resources. Required skills & experience: Technical Skills: Ticketing Systems Expertise: Proficiency in tools like ServiceNow, Jira, or Zendesk. Knowledge Management Tools: Familiarity with platforms for creating and maintaining knowledge bases. ITIL Framework: Understanding of ITIL processes, including incident, problem, and change management. Experience with PowerBI, Visio. Analytical Skills: Data Analysis: Ability to analyze ticket trends and performance metrics to identify areas More ❯

configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation (or equivalent) Professionally recognised certification at appropriate level in area of specialism. Person Specification Personal Qualities, Knowledge and Skills Essential Works with autonomy and initiative. Accountable for work of … configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation (or equivalent) Professionally recognised certification at appropriate level in area of specialism. Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon More ❯

Desktop operating systems, MS Office Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability to work well as part of More ❯

field. Advanced degrees are a plus. Certifications: Design Thinking, Service Design CDTP, PMP, SCM, SAFe, TOGAF, CCMP, CISA, CISSP, AWS/Microsoft/GCP cloud certifications, PMP/PRINCE2, ITIL, CISSP/CISM, Agile/DevOps, and CBAP/Six Sigma, PROSCI, MSP. Other Requirements Willingness to travel as required Fluent in French (nice to have) and English All qualified More ❯

Desktop Support, 2nd Line Support, ITIL, Microsoft Windows, AD, Active Directory, Office, Office 365, Exchange My client based in Sunderland are looking for a BAU Mobile Desktop Engineer for an initial 6 month contract with a potential for multiple extensions (long term). Our ideal candidate will have over 3 years experience as a BAU Desktop Support Analyst and be … giving priority to VIP users where necessary Managing tickets on the Service Management software where users are dealt with directly Key skills required for this role are as follows: ITIL (Ideally certified, but we would consider candidates that have completed the course) Active Directory Microsoft Windows OS Microsoft Office/Office 365 MS Exchange Desktop/Laptop Builds Mobile Devices More ❯

Management, IT Service Desk, or End User Support, including team leadership. Leadership: Ability to motivate and develop a technical team in a fast-paced environment. Technical Skills: Experience with ITIL-aligned service delivery and implementing process improvements. Communication: Excellent written and verbal skills with attention to detail. Problem-Solving: Proactive approach to challenges and customer requests. Collaboration: Team player capable More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), newcastle-upon-tyne, tyne and wear col-narrow-left Client: Stealth iT Consulting Location: newcastle-upon-tyne, tyne and wear, United Kingdom More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … deploy tools – Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIAA+or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.g.ServiceNow would be an advantage. What’s in it for you? At RM we have My Work Blend @RM which provides office More ❯

Knowledge of Microsoft Office suite Flexibility, self-motivation, decision-making ability, and strong communication skills Attention to detail and ability to follow instructions Experience in a first-line role; ITIL knowledge is a plus but not required Additional Information We offer an excellent benefits package, including an above-average pension scheme, private medical cover, holiday options, life assurance, a pension More ❯

Excel). Flexibility, self-motivation, decision-making ability, and ownership. Strong communication skills and attention to detail. Ability to follow instructions. Experience in a first-line role; understanding of ITIL is desirable but not required. Additional Information Benefits We offer an excellent benefits package, including an above-average pension scheme. Benefits include: Private Medical Cover funded by NEC (option to More ❯

user stories, grooming requirements, and advising key stakeholders/executives Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement, both in person and virtually ITIL V3 or V4 Foundations Certification ServiceNow Certified System Administrator preferred Certification in at least two ServiceNow products (ITSM, CSM, ITOM, IRM, SecOps, or other additional products) preferred Agile/SAFe More ❯

s wellbeing. It starts with passion and commitment to quality. It starts with you. As a Regional Technology Support Specialist , you’ll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major More ❯

Experience as part of a team supporting and maintaining an infrastructure. A proactive approach to spotting problems, areas for improvement, and performance bottlenecks Knowledge of and experience with the ITIL practices. Desirable Knowledge, Skills and Experience An interest in development, new technologies and innovation Supporting development teams into the refactoring of technical debt Kubernetes, docker and containers Experience with monitoring More ❯

zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience & Skills More ❯

month contract Specific Qualifications & Level: -Degree in a relevant subject or be able to demonstrate equivalent knowledge, skills, and proven experience of strategic development in the related service area -ITIL v4 Qualification -Agile Foundation certificate Specific Knowledge & Experience Knowledge & Expertise • Experience of supporting and developing the Liquidlogic application. • Expert in an area of Social care- Adults, Childrens or Education. • Proven … experience in collaborating with stakeholders to understand. business requirements and translating them into technical solutions. • An In depth knowledge of ITIL frameworks and best practices. • Strong expertise in maintaining the reliability, performance, and security of application systems. • Experience of managing escalations to external suppliers, monitoring responses; taking action and seeing issues through to resolution. • Proficiency of planning and managing system More ❯

for IS support model. Experience: Power Platform experience- PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Project Management experience Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of application integration Salary: £60k More ❯

optimisation efforts by analysing service performance metrics, usage, and user feedback, to recommend and implement improvements. Qualifications Strong experience with application lifecycle management and vendor coordination. Working knowledge of ITIL v4, especially Service Request Management and Change Enablement. Experience managing procurement activity, licensing, and vendor contracts. Ability to lead without formal line management; skilled in mentoring and delegation. Excellent communication More ❯

for IS support model. Experience: Power Platform experience - PowerBI, Power Apps, Power Automate. Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365. Project Management experience. Understanding of ITIL methodology, with an ability to implement changes. Understanding of Azure services & Entra. Experience leading/managing a small team. Experience of API & other methods of application integration. This role is More ❯

to customers in accordance with SLAs Proactively manage and maintain customer infrastructure as directed Initiate and drive service and process improvement Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release) We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve More ❯

are delivered in parallel in line with company targets and strategic objectives Take overall responsibility for the delivery and service processes, compliance with industry norms and best practice, including ITIL and DevOps Provide strategic direction for the development and implementation of software solutions in line with the strategic aims of the group. Stay informed about the latest advancements in software More ❯

leading and inspiring teams to deliver strategic outcomes. Extensive experience in building and developing effective working relationships with senior key stakeholders, the Business and IT Managers. Demonstrable experience of ITIL or other service management frameworks. Details. Wages. Perks. Location: You'll join us in our brilliant digital hubs in Newcastle, just across the road from Longbenton Metro. Hybrid Working: We More ❯

ServiceNow Performance Analytics or similar ITSM tools. Experience in automating and optimising processes using ServiceNow or other tools. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role Collaborate with key stakeholders to gather requirements for the development and delivery of IT Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Identify More ❯

of the team for IS support model. Experience: Power Platform experience - PowerBI, Power Apps, Power Automate Knowledge of Microsoft Dynamics CRM/ERP solutions, including Dynamics 365 Understanding of ITIL methodology, with an ability to implement changes Understanding of Azure services & Entra Experience leading/managing a small team Experience of API & other methods of application integration This role is More ❯

a remote environment Ability to independently manage your own workload Develop in-house relationships with the Service Desk team and broader IT function Preferred Skills/Qualifications/Experience ITIL Foundation v4 CompTIA A+ Service Desk Analyst (SDI - SDA) The Company Welcome to NorthStandard, one of the largest and most influential marine insurers in the International Group. We're more More ❯