11 of 11 ITSM Jobs in the North East

software and cloud-based services. Acting as an escalation point within the IT team for incidents and service requests. Managing and reporting from an ITSM platform, including service performance metrics and continual service improvement. Performing root cause analysis to prevent recurring issues, documenting solutions and procedures. Developing and maintaining technical ...

supporting Windows and Microsoft 365/Azure, including Active Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine ...

now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best practices. They … with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows ...

ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes. Participate ...

educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS is ideal, as well as the ability to run queries. Technical experience and/ ...

expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable ...

expertise in finance practice management systems (FPMS). Advanced SQL proficiency, as well as the ability to run queries unsupervised. Experience working within structured ITSM frameworks, such as ITIL. Experience within a large, global law firm or other professional services environment. Familiarity with core finance processes (general ledger, accounts payable ...

defect resolution, and work with stakeholders to drive root-cause analysis and post-mortems. The role requires ITIL knowledge, SQL understanding, and experience with ITSM tools in Agile environments. The successful candidate will participate in a 24/7 on-call rota, contribute to knowledge bases, and help maintain platform ...

improve processes and ways of working.Providing guidance and support to stakeholders on Change Management processes.This role offers the opportunity to build experience within IT Service Management while working alongside experienced professionals in Change, Release and Service Delivery. Whether you already have exposure to Change Management or are looking to take … follow defined processes and work in a structured environment.Eligibility to undergo UK Security Clearance and NPPV3 screening.DesirableExposure to Change Management, Release Management or IT Service Management activities.Knowledge of ITIL principles or Service Delivery processes.Experience working within a regulated or security-conscious environment.ITIL v4 certification.Additional InformationWe pride ourselves in offering ...

demands with longer-term improvement initiatives and are comfortable managing priorities in a busy and fast-paced environment.You bring a strong understanding of IT service management practices, including incident, request, access and knowledge management, and have experience working with modern ITSM platforms and service portals. You understand the value ...

outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. Continually update … working in an IT Service Desk or Applications team. Broad knowledge of Productivity Applications, especially ServiceNow components, including but not limited to: IT Service Management IT Operations Management IT Asset Management ServiceNow DevOps IT Workflows Employee Workflows Experience of IT service management processes Good experience in a Productivity Applications team ...