9 of 9 ITSM Jobs in the North East

FinOps experience with forecasting/reporting in Azure Monitoring tools: Azure Monitor, Log Analytics; FSLogix & profile management Knowledge of M365, Defender for Endpoint, Intune, Entra ID Tool & Platform Knowledge ITSM platforms, DEX & network monitoring tools IAM tools, Windows OS, Windows 365, Microsoft 365 Generative AI, technical documentation writing EUS tools: DNS, DHCP, Proxy, Printing Hardware: IGEL, Dell, HP Diversity & Inclusion More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of More ❯

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of More ❯

for quality and consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to … streamline service delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service More ❯

for quality and consistency Deliver workshops and training sessions to promote service excellence Support the onboarding and development of new team members in quality-related functions Technology & Data Use ITSM platforms (e.g. ServiceNow, Jira, or Zendesk) to monitor and enhance service quality Leverage analytics tools, such as Power BI, to visualise trends and highlight improvement opportunities Recommend automation solutions to … streamline service delivery and boost reliability Skills & Experience Technical Proficiency Experience with ITSM and ticketing systems (e.g. ServiceNow, Jira, Zendesk) Familiarity with knowledge management tools and documentation practices Strong understanding of ITIL principles across incident, problem, and change management Skilled in Power BI (reporting/visualisation) and Visio (process mapping) Analytical & Communication Skills Confident analysing performance metrics and identifying service More ❯

Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble and re … to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc. Housekeeping activities such as space reclamation, profiles archiving More ❯

Support Specialist Location: Aberdeen, Scotland, United Kingdom (On-site) Duration: 12 Months Shift: 9 hours SOW: Must have at least 3 to 4 years of experience in managing IT Service Management operations primarily in End User Computing and Deskside support services. High Level understanding of the Desktop Support technology areas and understanding across infrastructure components. Ability to assemble and re … to reclaim the laptops. Coordinate Laptops stock, imaging, allocation and de-allocation where Service Provider Site support resources are staffed. Manage entire laptop lifecycle, including maintaining accurate status in ITSM platform according to regional processes and polices. Management of Mobile devices, handhelds, docking station, monitors, mouse, keyboard and power cords etc. Housekeeping activities such as space reclamation, profiles archiving More ❯