20 of 20 ITSM Jobs in the North East

infrastructure environments, with Microsoft Technology stack preferred. Knowledge of ITIL Service Management best practices, ITIL V3/V4. Experience of using ServiceNow or similar ITSM tools. Experience working within an enterprise environment focused on Azure specific solutions, automation and infrastructure deployments. Excellent working knowledge of networking concepts (e.g., DNS, TCP More ❯

MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think are key to More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation tools into IT service management platforms. · Experience in managing projects, with the ability to deconstruct tasks into manageable steps. Application Process Are you an IT professional feeling that your More ❯

high-impact solutions. • Knowledge of industry trends and their impact on business strategies, ERP strategy and service portfolio. • Relevant Agile (e.g. Scrum Alliance), IT service management and/or project management certifications. • Experience in a people or line management role. WHAT YOU'LL LOVE ABOUT WORKING HERE? We are delighted More ❯

high-impact solutions. • Knowledge of industry trends and their impact on business strategies, ERP strategy and service portfolio. • Relevant Agile (e.g. Scrum Alliance), IT service management and/or project management certifications. • Experience in a people or line management role. WHAT YOU'LL LOVE ABOUT WORKING HERE? We are delighted More ❯

improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge across IT: software , networks , cloud , FinOps , and unified communications More ❯

improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge across IT: software , networks , cloud , FinOps , and unified communications More ❯

with the ability to engage effectively with stakeholders at all levels.• Strong analytical and problem-solving skills. D esirable Experience:E xperience with IT Service Management software, specifically Service Now. C lick here to apply today V isit northernpowergrid.com/careers to find out more about this and other career More ❯

with the ability to engage effectively with stakeholders at all levels.• Strong analytical and problem-solving skills. D esirable Experience:E xperience with IT Service Management software, specifically Service Now. C lick here to apply today V isit northernpowergrid.com/careers to find out more about this and other career More ❯

the ability to interpret data. Effective collaboration with other departments and stakeholders, and build strong relationships with the organisation and external partners. Familiarity with ITSM tooling Adaptable to changing circumstances, embrace new technologies, continuously seek ways to improve service delivery and customer satisfaction. Key responsibilities Lead the overall strategy, performance More ❯

of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and More ❯

systematic problem solving skills required. · Windows Operating systems · Clients: Windows XP, Windows 10 · Servers: Windows 2008/2012/2016 · Knowledge of Active Directory · ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center · Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting More ❯

at the facility and update on the desired tool. · Disciplined, systematic problem solving skills required. · Windows Operating systems (Win10, 11) · Knowledge of Active Directory · ITSM ticketing tools such as Service now. · Remote desktop connectivity applications like Team Viewer. · MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you’ll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

that all changes to IT services and systems are reviewed to minimise the impact to our users. Service Improvement: Continuously evaluate and improve IT Service Management processes, identifying areas for enhancement in efficiency, quality, cost-effectiveness and added value. Performance Management: Provide regular reports and updates on service performance, issues … following attributes: Education: ITIL Foundation (V4 preferred), ITIL Expert, or other service management-related qualifications/experience. Experience: 5+ years of experience in IT service management, with at least 2 years in a managerial or leadership role. Knowledge: Understanding of IT infrastructure, service management processes, and ITIL practices. Communication: Excellent More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ … countries on a variety of software, hardware, and networking issues. In this critical role, the technician will work side by side with the ITSM Administrator to create/manage automated workflows, managing customer expectations, writing knowledge base articles for both internal and customer use, serving as a communication channel between … of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate More ❯

Business Unit: Technology Operations & Cyber Security Salary range: £57,600 - £82,000 - Per annum + DOE + red-hot benefits Location: Hybrid - Occasional travel to Glasgow and Newcastle hubs. Contract type: Permanent Our Team The world is changing and so More ❯