1 to 25 of 28 Service Delivery Jobs in the North East

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You’ll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You’ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to … influence the success of a global D365 landscape. This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project … delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency. This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement. Responsibilities Manage the full life-cycle of D365 service delivery More ❯

D365 Service Delivery Manager c.£80k + generous benefits package + discretionary bonus Hybrid Working - 3 days on site Permanent Role Overview : Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager. You'll need to have experience working … as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. This is a pivotal role ensuring a smooth transition from project delivery to go-live operations. Key Responsibilities : Own D365 CE & F&O service delivery performance, governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation to BAU Report on performance, run stakeholder meetings, and manage service communications Candidate Requirements : Educated to a degree level Strong experience in D365 CE & F&O More ❯

Interim Service Delivery Manager Immediate starts available Role until January 2026 Up to £45,000 per annum (pro-rata) Alnwick, Newcastle, Amble, Whitley Bay A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued … growth, they are looking for a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, you will play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on.. Benefits Fixed term contract Very well-established business Training Growing business … Interesting work The Role of Service Delivery Manager Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently. Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps,and air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management - Act as the first More ❯

Job summary The post holder will act as the lead for the configuration, implementation, and maintenance of various ITIL and service management processes in Halo ITSM system within Health Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of Service Management processes from … Service Design to Service Configuration within Research Systems Programme (RSP). -The SIM(Service Implementation Manager) will be expected to work within a strategic framework set by Head of Service Delivery, encapsulating all HRA wide service delivery application systems and services offered within RSP(Research System Programme). The role will incorporate system … internal to the HRA and external for any ITSM related workstreams. They will also liaise with the vendor(s), regarding implementation and future support of Halo ITSM. The IT Service Management team is currently rolling out this new system within the organisation and this role will act as a main role in technical implementation and rollout of the system. More ❯

Dynamics 365 Delivery Manager Up to £80k + bonus + benefits Hybrid, 2-3 days on site The Opportunity Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager . You'll need to have experience working as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. The client has global use of D365 CE (CRM) in 39 locations and has 14 countries using D365 F&O with implementation plans for more. This is a pivotal role ensuring … a smooth transition from project delivery to go-live operations throughout the implementation programme. What You'll Do Own D365 CE & F&O service delivery performance, governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation More ❯

fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for … someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional … teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking More ❯

Technical Delivery Manager £70,000 - 100,000 GBP Hybrid WORKING Location: Newcastle Upon Tyne, North East - United Kingdom Type: Permanent Role: Technical Delivery Manager Salary: £85,000 - £115,000 DOE Additional Package: 10% Bonus, Extensive Benefits Package Location: Newcastle upon Tyne Are you a Technical Delivery Manager looking for your next challenge? This is an exciting opportunity … to join a forward-thinking, customer-focused organisation at the forefront of IT service delivery and digital transformation. You'll be part of a collaborative, high-performing team that values innovation, ownership, and strong leadership. The environment is global, dynamic, and committed to continuous learning and improvement. As a Technical Delivery Manager , you'll play a vital … if you're passionate about technology, love solving problems, and excel at managing cross-functional teams while building trusted relationships with stakeholders at every level. Role Requirements: Lead IT delivery teams to provide reliable, high-quality technical services. Collaborate with customers and partners to design and deliver tailored solutions. Manage technical escalations, incidents, and troubleshooting with speed and precision. More ❯

Zenith People are looking to recruit a Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. You will join a rapidly growing company delivering cutting … planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation. Operational Efficiency Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality. Key Skills & Experience Experience in operations support, engineering coordination, or maintenance planning, ideally within the energy, engineering, or maintenance sectors. Strong organisational and coordination skills, with the ability More ❯

our Unified Platform for 988 and other proprietary digital health products. Oversee enterprise IT infrastructure, cybersecurity, and data governance. Drive the adoption of AI, automation, and analytics to enhance service delivery and operational efficiency. Operational Excellence Ensure high availability, scalability, and resilience of all client-facing and internal systems. Implement best-in-class ITIL, DevOps, and MLOps practices. … and technology partnerships to maximize value and innovation. People & Culture Build and mentor a high-performing, diverse technology team. Foster cross-functional collaboration and alignment between IT, product, and service delivery teams. Promote a culture of inclusion, transparency, and accountability. Required Skills/Abilities: 10+ years of progressive IT leadership, including 5+ years in a strategic executive role. … broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any More ❯

helping us further improve the systems and technologies within the Trust. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to CNTW NHS Foundation Trust and its partners, across a large geographical area. You will continue the development of a proactive customer service ethos across the department, ensuring … that stringent service levels are maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in … to undertake duties with a minimal training period. About us The Digital Support Manager is a varied job, and we are seeking a candidate with a passion for continual service improvement and developing a culture that improves effectiveness and quality of our support service. If you have an eye for detail, strong communication and analytical skills, in depth knowledge More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

plan Gym and retail discounts YuLife Wellbeing & ESG app Employee Assistance Programme and Virtual GP Family friendly policies including enhanced Mat/Pat leave and SPP Free Will writing service Employee Referral Scheme Employee Service Award Scheme Employee Volunteering and matched charitable donations Social events Personal & professional development budget Discounted Travel Educational trips We are looking for a … or price matching queries Accurately manages all client CRM data Responsible for internal central email inbox distribution for client requirements Participate in new sales bids when required Drive customer service excellence, best practices, and SLA adherence, working closely with the Sales, Implementation and Operations teams About you A real people person with the ability to build rapport and strong … pressure Self-motivated and pro-active an ambitious individual who has the desire to continuously learn and improve knowledge of travel and the ever-changing landscape of technology and service delivery MS Office skills (Excel, Word, PowerPoint) and knowledge of CRMs Diversity We respect and value difference and seek to create an inclusive workplace which promotes and values More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem … resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT community). Accountable for cataloguing, remediation and maintenance of test and production application assets including application related O/S patching. … entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst More ❯

services at scale across the borough of South Tyneside and is formed from 18 of the 21 practices across South Tyneside. Job description Job responsibilities The Integrated Mental Health Service Data Analyst will be a key member of the Primary Care Mental Health Team, playing a vital role in supporting service delivery through effective data management and … the data-focused responsibilities, the role will provide support to the Primary Care Mental Health Services Reception, contributing to the smooth running of front-line services and ensuring excellent service user experience. Person Specification Knowledge and Skills Essential Strong verbal and written communication skills, with an ability to work collaboratively, manage expectations and build positive relationships with stakeholders To … degree level or hold similar professional qualifications in an IM&T related subject or equivalent knowledge/experience Desirable PRINCE2 or a similar project management methodology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

understand business needs and deliver practical, scalable solutions. Contribute to system upgrades, migrations, and performance improvements. Work with ITSM tools and follow ITIL-aligned processes to ensure high-quality service delivery. What We're Looking For Experience working with Microsoft Azure services and enterprise systems. A good understanding of system integration, APIs, and data governance. Familiarity with automation tools More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

senior stakeholders on infrastructure status, incident trends, and ongoing project developments. Collaboration and Communication Work closely with members of the infrastructure, support, and wider IT teams to ensure cohesive service delivery and continuous improvement. Key Qualifications: Education & Experience Minimum of 3 years' experience in a relevant IT infrastructure or networking role (e.g., Infrastructure Engineer, Network Engineer). Demonstrated More ❯

digital and printed formats. The role aims to improve and enhance systems and processes, utilizing new technologies to provide best-in-class information for customers and support wider ICT Service Delivery. Role: Information Systems Manager Location: Newcastle upon Tyne (Hybrid) Key Responsibilities: Lead and manage the Information Systems, Print, and Distribution teams. Support, manage, and maintain transport information systems … in digital and printed formats. Enhance systems and processes to leverage new technologies for improved customer information. Collaborate with ICT Service Delivery to ensure alignment with broader organizational goals. Drive innovation and continuous improvement in information management and distribution. Requirements: Proven experience in managing information systems and teams Strong leadership and management skills with the ability to motivate … and their application in information management. Excellent communication and stakeholder management skills. Benefits: Competitive salary and excellent benefits package. Opportunity to lead and innovate within a dynamic and essential service environment. Career development and progression opportunities. Work within a supportive and collaborative team environment. If you are a skilled Information Systems Manager with a passion for improving customer service More ❯

modern, scalable technologies are used to meet business needs. Champion the non-functional qualities of our data products-supportability, testability, security, compliance, maintainability, and performance. Drive progress towards our Service Level Objectives (SLOs), ensuring our systems are reliable and resilient. Partner closely with Principal Engineers and technical architects to define and design data solutions aligned with product goals. Collaborate … guide teams through delivery. Provide hands-on support during build phases-pair-programming, prototyping, reviewing code, and ensuring test coverage is solid. Support incident response when needed, partnering with Service Delivery to resolve critical issues efficiently. Knowledge Sharing & Documentation Build deep expertise in our BI products and share that knowledge across the business. Own the publication and upkeep More ❯

you thrive in transformation programmes where tech, people, and strategy meet ? This role is at the heart of a transformation programme, where your expertise will shape the design and delivery of a single HR platform that goes far beyond booking holidays or viewing payslips- its a gateway to career development, people analytics, and smarter decision-making. Your work will … directly support a modern, data-informed culture that puts people first. What Youll Do: Lead the end-to-end design and delivery of a new HR technology solution that enhances colleague experience through automation, mobile access, and intuitive self-service. Ensure the solution aligns with best practice HR processes, organisational strategy, and technical architecture. Collaborate across People, IS, and … sustainable, future-ready platform. Support testing, implementation, and change management to ensure successful adoption and long-term impact. Provide insight and data analytics to empower decision-making and improve service delivery. What Youll Bring: Proven experience delivering SaaS-based HR technology solutions in a medium to large organisation. Strong understanding of HR processes, data structures, and service delivery More ❯

comfortable with this arrangement. What you'll be doing Technical Leadership & Strategy Champion technical quality, system health, and architectural integrity across your value stream Define and drive progress towards Service Level Objectives (SLOs) in collaboration with Principal Engineers Work closely with Product Owners and Product Managers to design scalable, high-performing technical solutions that align with the product vision … your product area Solution Design & Planning Lead high-level solution design for new features and improvements within your value stream Estimate effort and complexity to support forward planning and delivery confidence Ensure alignment with broader engineering and architectural strategy across the tribe and business Collaborate with third-party providers and clients to shape solutions Advise on the technical feasibility … and direction of new commercial opportunities Execution & Delivery Work alongside Engineering Managers to finalise implementation plans for new work Support feature teams during execution with activities such as prototyping, pair coding, reference code, pull request reviews, and ensuring test coverage Engage in incident response and diagnostics, particularly where player engagement services are affected Maintain and oversee the quality of More ❯

someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to … training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯