126 to 146 of 146 ITIL Jobs in the North West

Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk … applications. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Familiarity with ITIL best practices is a plus. Experience working within the NHS or similar healthcare environments. Desirable NHS Experience. Proven experience as an IT Support Analyst ...

service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while driving adoption of ITIL best practice, governance controls and operational excellence.Working closely with the Head of Platform, Enterprise Architecture and business leaders, the Head of Service will ensure technology … satisfaction.• Reduce recurring incidents and operational risk.Risk, Compliance & Assurance• Support IT audit, cyber security and operational resilience requirements.• Ensure service processes align to COBIT, ITIL and organisational governance frameworks.• Maintain operational risk and issue registers.Leadership & People Management• Lead, coach and develop SDM.• Manage the on call rota.• Build a culture ...

embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties of the job Lead the transition of new and changed services into … will include: Service Transition & Delivery Lead end-to-end service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. #J-18808-Ljbffr ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...

tooling. Manage the hardware lifecycle end to end procurement, deployment and secure decommissioning and pick up BAU tickets alongside the wider team within an ITIL/ITSM framework. Automate routine infrastructure tasks using scripting (PowerShell, Python or similar) and APIs, and contribute to our Cyber Essentials Plus and Cyber Assurance … understanding of full-disk encryption, BYOD/MDM controls and device compliance, comfortable enforcing standards set by a dedicated security function. Comfortable working within ITIL/ITSM change control, genuinely hands on with BAU support and hardware lifecycle management. Clear communicator, confident explaining technical decisions to both specialists ...

compliance, and reduce carbon footprint. Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation. Modernisation & Integration: Guide clients through holistic service framework evolution across governance, skills, culture … your career development and the skills demand within the company, certifications etc. Your Profile Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. Comfortable in client-facing roles with expertise in business case generation, commercial ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Experience with Azure Active Directory maintenance. VMware Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

JOB DESCRIPTION About the role We have an exciting opportunity for a Data Architect to join the Guinness Team. This is a permanent, full-time position (35 hours per week) based in either our London ...

channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities … well, and stay focused on the customer. Keep our incident and problem management processes running smoothly and look for ways to improve them. Use ITIL best practices (ITIL 4 preferred) to make sure everything we do is consistent and efficient. Solve problems, streamline workflows, and make support better for both ...

advantageous. Creating, maintaining, and updating internal records, registers, and technical documentation. Engaging with vendors for procurement, support escalation, and warranty matters. Operating within the ITIL framework , following best practices for incident, request, and change management. What does our ideal candidate look like? This role is ideal for someone who enjoys … have fun, be an approachable team member and actively contribute to the culture of the Corporate IT department and Vix Technology. Essential Attributes ITIL Foundations Certification Tertiary qualification in Information Technology, or related discipline At least 5 years experience in a second-line IT support role or similar, ideally ...

cross-functional stakeholders. You will also support IT Admin on invoicing and assist the Cyber & Operations Director on budget input. The role requires strong ITIL experience, incident management discipline, and excellent communication, with a proactive approach to #J-18808-Ljbffr ...

code including stored procedures, functions, views and triggers Support and administer SSIS, SSRS and SSAS environments Automate routine administration tasks using PowerShell Work within ITIL-driven change, release, incident and problem management processes Collaborate with development and infrastructure teams on database design and optimisation initiatives Required Experience Extensive experience … Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies Desirable Experience Experience working in highly regulated or secure environments Familiarity with BMC Remedy ITIL Foundation or equivalent experience Experience working with enterprise storage platforms Location This role is based in Chester . Candidates should be located within approximately ...

without losing ownership of customer outcomes. Excellent written and verbal communication skills with the ability to communicate at all levels. Strong experience working within ITIL-aligned service departments, including incident, problem, change and release management processes in a customer-focused managed services environment. It would advantageous if you: Hold certifications … aforementioned technologies Have operational experience with NSX-T or other software-defined networking Are certified to ITIL Foundation or higher Can demonstrate experience delivering backup and disaster recovery planning, testing and improvements About LIMA At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services ...

/or usability issues Hands-on experience developing test cases and test plans Knowledge of applicable data privacy practices and laws ITIL (Information Technology Infrastructure Library) Foundation/Intermediate Certification preferred but not essential Contact Start Rite Business CentreBroadland Business ParkPeachman Way. Norwich. NR7 0WF #J-18808-Ljbffr ...

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits: £40,000-£45,000 salary, with flex … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager A genuinely ...

lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts, and focus on continuous ...

system validation lifecycle frameworks (e.g. GAMP 5, V-Model). Familiarity with manufacturing quality standards (ISO 9001) and IT service/security management frameworks (ITIL, ISO 27001). Experience with root cause analysis methodologies (8D, 5-Why) applied to IT system failures and software defects. Strong ability to translate complex … technical IT quality specifications. Education: BSc/HND in Computer Science, Software Engineering, Industrial IT, or a related technical discipline. Certifications (Desirable): ISTQB Advanced, ITIL Foundation, Lean Six Sigma, or Certified Information Systems Auditor (CISA). What we offer A company culture based on respect, transparency, and equality. Flexible work ...

rollout. Person specification Essential Proven people‐management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence … restructuring a service desk function, rather than only running a steady‐state team. Exposure to multi‐site or multi‐entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket‐aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement ...

seeking a Service Senior Consultant to join our Cloud Advisory capability. You will lead the design and delivery of enhanced service management capabilities, driving ITIL v4 alignment, automation, and hybrid/multi-cloud strategies. The role emphasizes client-facing delivery, proposals, and capability development within a global transformation practice. Hybrid ...