26 to 50 of 159 ITIL Jobs in the North West

Standard. Excellent knowledge of MS Office 365. Proficient in use of delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana) Desirable: Experience of ITIL principles and processes Housing sector industry experience Qualifications Essential: Programme and Project Management qualifications e.g. APMP or/MSP. PMO qualification e.g., P30. Desirable: Product More ❯

Analyst or an industry practitioner. Concise written and oral communication. O365 toolset specifically Power Automate (Flows), Power BI and SharePoint. Service Management frameworks (e.g. ITIL). An understanding of Payroll & HR. Benefits & culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices More ❯

switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic More ❯

remote access programs. Mobile device management. Desirable: Knowledge of the property industry. Microsoft Azure, System backups, Active directory, Adobe suite, Citrix, SQL, VOIP, SharePoint ITIL Responsibilities: First point of contact, provide technical support to Internal and external users. Diagnose and resolve hardware and software issues using standard support methods (Remote More ❯

on-premise security capabilities. Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700X, NIST, CIS, the IT Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT), Critical Security Controls for Effective Cyber Defense, or the ISF Standard of Good Practice/IRAM2. Awareness More ❯

SAN, NAS). Proficient in VMware ESXi and VMware vCenter. Desirable Experience working in an MSP or Professional Services organisation, with an understanding of ITIL principles and change management processes. Knowledge of storage solutions including Dell EMC. Experience with hyper-converged infrastructure (HCI), including VxRail, VMware vSAN and Nutanix. Hands More ❯

valid driving license is essential as travel will be required to other SNCL offices Travel expected to other offices Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience Company information At First Recruitment Group we understand just how important it More ❯

proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level Agreements Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience If you're interested, please do apply to this role with your More ❯

years recent experience working in a technical help desk or IT service desk role. Familiarity with key IT concepts and commonly used terminology. Previous ITIL experience is desirable. Previous customer service training is desirable. Experience with shift working, including unsociable hours, is desirable. Competencies and Skills: Excellent interpersonal, written, and More ❯

infrastructure and services ✔ Working knowledge of Excel and data analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

related discipline Ability to work independently, and as part of a globally decentralised team Enthusiastic personality with excellent communication skills Desirable (but not essential) ITIL Foundations Certification Previous experience in a service desk or IT support role (including internships or volunteering) Exposure to tools like Google Workspace, Microsoft 365, Jira More ❯

meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. Industry Standards: ITIL certification is required. Ticketing System Proficiency: Experience with Jira Service Management or a similar ticketing system. Experience: Minimum 5 years of experience in software client More ❯

during the hyper-care period by taking ownership of complex incidents or tickets Mentoring two engineers and demonstrating best practices Option to introduce lightweight ITIL-aligned processes Support the IT Manager with Standard Operating Procedures (SOPs) and performance metrics that will endure after contract end. Act as the escalation point More ❯

internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent experience Strong understanding of ITSM processes, especially incident and problem management Skilled in using ITSM tools, MS Office, and collaboration platforms Excellent More ❯

frameworks. Experience with ServiceNow implementation lifecycle, including Agile delivery. Familiarity with financial regulations such as FCA, SOX, or Basel III. Relevant certifications (e.g., BCS, ITIL, ServiceNow CSA/BA, Lean Six Sigma, PROSCI) are desirable. All profiles will be reviewed against the required skills and experience. Due to the high More ❯

experience in a computing discipline and qualified to degree level. Someone who operates with a sense of urgency, committed to delivering results. Knowledgeable of ITIL disciplines (would be an advantage) Holding a full, clean driving license. What we offer to the successful Service Delivery Manager: Salary More ❯

Cloud Platform or private clouds. Experience working within an IT Professional Services or Managed Services provider. PRINCE2 Practitioner, PMP, or equivalent project management certification. ITIL certification or experience with IT service management. Cloud foundational certifications (AWS, Azure, Google Cloud) would be advantageous. Benefits Overview 25 Days Paid Time-off Birthday More ❯

practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to More ❯

etc.) Excellent communication skills and a customer-focused approach Organised, reliable, and proactive Full UK driving licence preferred Desirable: Relevant IT certifications (Comptia, Microsoft, ITIL, etc.) Previous experience mentoring or training junior team member Please note: we can only accept applications from candidates who have the right to work in More ❯

knowledge and reporting skills would be very beneficial A broad technical understanding with the ability to translate into business terms and prioritise accordingly Skills: ITIL lifecycle and Service Operations experience is required Excellent problem solving and analytical skills Excellent verbal and written communication skills Proficient Microsoft Excel and PowerPoint skills More ❯

technology, Dell EqualLogic & NetApp SANs Microsoft Windows Server ADFS, SSO, MFA Microsoft Exchange Server Office 365 Windows VDI, VMware Horizon Capacity monitoring and planning ITIL AWS and or Azure (desirable) Personal and other skills Able to manage complexity: Accepts and works with ambiguity and complexity; Learns from past experiences and More ❯

expertise in administering Microsoft 365 (including SharePoint Online and Teams) and Google Workspace. Strong understanding of collaboration tools and document management systems. Experience with ITIL Service Management principles. Excellent problem-solving skills and the ability to work independently. Strong communication skills to effectively liaise with stakeholders at all levels. Desirable More ❯

with Veeam and VMware products Experience with ERP systems and mobile device management Participation in IT-related project work Microsoft certifications and/or ITIL qualification Previous experience in a small to medium enterprise (SME) environment What You’ll Achieve This role supports the delivery of our clients company strategy More ❯

work order to sales order/service order). Familiarity with integration tools and platforms. Strong knowledge of REST APIs, IDoc, BAPI. Experience with ITIL practices and service management frameworks. Exposure to Agile and DevOps environments. About us With over 20,000 employees across the globe, we work at the More ❯

PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver technical solutions tailored to business needs. Stakeholder engagement skills at all organisational levels, including senior executives. More ❯