26 to 50 of 53 ITIL Jobs in the North West

Could also be based in Manchester A leading Liverpool-based client is seeking a Data Analyst to join the IT Services team and support ITIL v3 services across UK and international offices. The role involves collaborating with IT teams to transform raw data into actionable insights, aiding strategic planning, driving ...

technical and non-technical audiences. High attention to detail, accountability, and ownership of outcomes. Desirable Experience supporting large-scale migrations and multi-site deployments. ITIL-aligned operational experience. Background in solutions architecture or senior presales engineering. ...

requirements into commercial solutions A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Pension scheme ...

ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM, solid knowledge of ITIL, and strong leadership skills. The role offers a competitive salary of £75,000 - £85,000 and a variety of benefits including generous bonuses and enhanced ...

experience in building and developing high performing teams Has or is willing to work towards:APMQ/PRINCE2/AgilePM or similar and ITIL v4 foundation. Additional Information Working hours, office attendance and travel requirements Full time roles consist of 37 hours per week. Whilst we welcome applications from those ...

certification at the Professional level;Palo Alto Networks Certified Network Security Engineer or equivalent Next-Generation Firewall vendor certification (Desirable) Working knowledge of the ITIL Framework. Extensive experience with multi-vendor products is essential. Juniper, Cisco, and Palo Alto Networks experience is desirable. Proven experience in planning and implementing networking ...

strong drive to improve frontline productivity and performance. Professional certifications in Project/Change Management (MSP/Prince2/APMG), IT Leadership (ITIL/TOGAF) and/or Process Improvement (Lean Six Sigma) are desirable. What you'll get in return You can expect a competitive salary in the region ...

2+ years’ experience with Windows operating systems and hardware in a computer support related setting; experience working in a networked environment. Working knowledge of ITIL service management and its processes is highly advantageous. Knowledge of AV systems and telecommunications would be beneficial. A great opportunity for someone who enjoys ...

Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and NI will be deducted at source. Reasonable Adjustments: Respect ...

including AlwaysOn availability groups and clustered instances ETL tools and techniques Performance tuning SQL Queries and Stored Procedures Monitoring and alerting Basic understanding of ITIL principles and how they benefit the smooth running of IT operations Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment ...

worked in large, fast paced fragmented organisations eg hospitality, retail, telco, finance etc. Must have excellent communication skills. Likely to have some form of ITIL accreditation. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Ensure changes are fully tested, documented, and include rollback plans Documentation and Knowledge Management Create and maintain technical documentation including system design and diagrams Ensure … Microsoft 365, Intune and Azure. Expertise in Infrastructure Domains, DNS, DHCP and Group Policies. Experience working with VMWare and virtualisation platforms. Familiarity with ITIL practices, SLAs, KPIs and service management. Excellent communication and stakeholder management skills. Participate in a 24x7x365 on call rota. Approx. 1 week in every 5. (subject ...

Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. Key Skills/Knowledge: Must be ITIL certified or demonstrate strong knowledge - Essential. Responsible to meet Process SLAs and KPIs – Essential. Possess excellent soft skills, verbal and written communication skills – Essential. Ability … Experience of working within a busy first level service desk environment in Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures 8. Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., 9. Decision maker with an operational ...

Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. Key Skills/Knowledge Must be ITIL certified or demonstrate strong knowledge - Essential. Responsible to meet Process SLAs and KPIs – Essential. Possess excellent soft skills, verbal and written communication skills – Essential. Ability … Experience of working within a busy first level service desk environment in Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available ...

Agentic AI, Agile at Scale, DevSecOps delivery, journey‐to‐cloud, edge computing, low code/no‐code solution development, etc. Preferred but optional: ITIL foundations or higher Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions. ...

limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running ...

skilled in producing high quality functional specifications within cross-functional teams to build and test developments You will have gained knowledge of key ITIL processes and experience with SAP Fiori applications in Quality Management The SAP ERP CC Team: The team includes SAP functional support and subject matter experts ...

delivering project plans , milestones and outcomes Reporting progress, risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews ...

Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‐quality BAU delivery. Key Responsibilities Act as the main contact … ensure BAU quality and turnaround are met. Provide clear stakeholder communication across the organisation. Support on‐call rota duties as required. Essential Skills & Experience ITIL certified or strong demonstrable ITIL knowledge. Proven Incident & Problem Management experience in an ITSM environment. Strong understanding of ITSM tools, SLA reporting, metrics, and escalation. ...

Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications Key Accountabilities Cryptographic Hardware Management - including on site local configuration … management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/Information Security ITIL Foundation Batchelor Degree in Computer Science Strong stakeholder management, able to influence and negotiate at all levels Attention to detail and accuracy of work Experienced ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

People. This recognition reflects our deep commitment to nurturing talent and ensuring every individual feels valued and supported. Qualification and Essential Skills Qualifications: ITIL Foundation desirable Technical Certification such as CompTIA or equivalent desirable Essential skills: Experience in a customer facing IT role Skilled in the creation and delivery … Managed Service environment A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems Experience working with ITIL service and support processes Strong analytical and diagnostic skills for problem resolution and root cause analysis A broad understanding of technology and a good level ...

installation and maintenance of associated software and peripheral devices, this will also include involvement with data communications networks. ICT follows the framework ITIL (Information Technology Infrastructure Library) and as such is in line with the Trusts policies and procedures. Always considering the potential or actual clinical impact of any service … Essential Educated to HNC in IT related subject, or equivalent qualifications or equivalent knowledge gained by experience Desirable CompTIA A+ Certified Microsoft Certified Professional ITIL foundation or equivalent experience of working in an ITIL environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders ...

Data Analyst, you are an integral part of both the IT Services team and the wider IT Department, running and maintaining the ITIL v3 aligned services we provide across our UK and International offices. A large proportion of the firm's services are already underpinned by SQL and data services … dashboards. Windows Server and Windows Clustering Working knowledge of networking/networking stack It would be beneficial to have some of the following: IIS ITIL v3 Foundation Microsoft Certified: Azure Foundation Microsoft Certified: Power BI Data Analyst Associate Microsoft Certified: Azure Enterprise Data Analyst Associate SQL in public cloud services ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer … away days’ What we’d like you to bring to the team: Knowledge of manufacturing processes and systems Knowledge of Incident Management Knowledge of ITIL Processes Experience of working amongst multi vendor IT environments Experience of original equipment manufacturer (OEM) engagement Knowledge of Windows hardware, software and networking troubleshooting Experience ...