1 to 25 of 40 ITSM Jobs in the North West

delivering exceptional customer service Excellent communication skills (written and verbal) A positive growth mindset Highly motivated and energetic team player Understanding of IT Service Management methodology Ability to work in a highly pressurised environment Experience Previous experience in a customer service role and customer service tools. Previous experience of supporting ...

delivering exceptional customer service Excellent communication skills (written and verbal) A positive growth mindset Highly motivated and energetic team player Understanding of IT Service Management methodology Ability to work in a highly pressurised environment Experience Previous experience in a customer service role and customer service tools. Previous experience of supporting ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving license required) Skills & Experience Minimum 2 years in a similar IT support role Strong customer service ...

Intune, Apple Business Manager, and Office 365 Support server and network troubleshooting Assist with IT projects and system improvements Maintain accurate records in the ITSM tool Occasionally visit other sites (full UK driving license required) Skills & Experience Minimum 2 years in a similar IT support role Strong customer service ...

knowledge of Windows OS, device imaging (including Apple tablets) and hardware troubleshooting. Experience with Apple support and warranty management; device disposal management Familiarity with ITSM tool ServiceNow for incident and request handling. Including ability to manage data list views and identify key ServiceNow data to enable affective queue management Strong ...

knowledge of Windows OS, device imaging (including Apple tablets) and hardware troubleshooting. Experience with Apple support and warranty management; device disposal management Familiarity with ITSM tool ServiceNow for incident and request handling. Including ability to manage data list views and identify key ServiceNow data to enable affective queue management Strong ...

learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment. ITIL v4 Foundation certification. Working knowledge of ITSM tools, asset databases and/or licence tracking systems. Experience managing vendor relationships and overseeing contract agreements. Excellent communication skills both written and verbal. Strong ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. * Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management). * Documentation: Produce service design packages, including service models, operational procedures, and support documentation. * Governance: Define service ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

management, and cross-functional leadership skills.* Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines.Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education).Strong ability to influence, coach, and drive meaningful ...

management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work ...

maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays ...

towards one). Basic familiarity with software development lifecycles or testing frameworks is a plus but not required. Awareness of quality assurance or IT service management best practices. Championing Diversity and Inclusion in QA and IT Careers We are committed to creating an inclusive workplace where everyone is empowered ...

grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure ...

grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure ...

Customer domains, using advanced capabilities such as Gen AI, Now Assist, and Workflow Data Fabric. Key Experience Hands-on development experience within ServiceNow (CSM, ITSM, HRSD, or related areas) Strong front-end skills in JavaScript, HTML, and CSS Experience building custom dashboards and workflows using UI Builder or Service Portal ...

Excellence: Implement changes following client change management processes. Conduct disaster recovery testing and maintain documentation. Produce management reports and contribute to problem resolution using ITSM tools. Experience: Proven track record in storage and backup administration within secure environments. Familiarity with ITIL processes and change management. SAN Storage and Backup technologies ...

Role Requirements: Certification: ServiceNow Certified Technical Architect (CTA). Expertise: Proven experience designing and implementing ServiceNow solutions across multi-cloud environments. Module Mastery: IRM, ITSM, HRSD, CSDM, SPM. Security & Integration: Strong background in secure API provisioning and integration frameworks. Communication: Exceptional influencing and presentation skills. If you are interested ...

services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … defining UKHSA's product/platform offer to meet UKHSA's business strategy and needs with respect to workplace applications/platforms, IT service management and infrastructure and networks. About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage ...

demonstrate behaviours consistent with the councils core values. This apprenticeship program is an exciting opportunity, it will give you hands-on experience in IT service management, customer support, and continuous process improvement. In the next 12 months, you will: ? Assist in delivering IT services accordingly to service level agreements (SLAs ...

them there. You'll be hands-on with the platform - building, configuring, and making sure it all runs like clockwork. Whether it's ITSM, ITOM, GenAI, or UI Builder, you'll know how to get the best out of it. You'll also be guiding developers, consultants ...