1 to 25 of 34 ITSM Jobs in the North West

to learn and adapt to new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools. More ❯

the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in Manchester . As part of your More ❯

What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work More ❯

range: £57,000 - £82,000 depending on experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubsOur TeamAn exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver the More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

important role in helping us understand the threat landscape so we can protect ourselves from risks and prevent attacks. We've a new and exciting role within our IT Service Management function and looking for an experienced Lead Technical Consultant who specialises in Observability who'll report directly to the Head of Service Management. What you’ll be doing• Act More ❯

of new environments. Configure, optimise, and troubleshoot distributed engineering solutions. Deliver the foundational engineering collaboration services enabling wider business adoption. Knowledge, Skills & Experience Essential Knowledge: IT infrastructure and IT service management principles. Containerisation (e.g., Docker, Kubernetes). Cloud services and virtualisation. PowerShell/Bash scripting. Software Defined Networking, switching & routing. Cyber security awareness and experience in secure environments. Familiarity with More ❯

OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (eg, ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals More ❯

leading teams of ServiceNow developers and implementing quality standards (code and architectural reviews). 5+ ServiceNow CIS certifications . Experience with at least three ServiceNow product lines outside of ITSM (e.g., ITOM, ITAM, HR, CSM, SPM, HAM/SAM). Advanced scripting and integration skills - JavaScript, SQL, API/Web Services . Experience integrating ServiceNow with cloud platforms (AWS, Azure More ❯

to assess control effectiveness and identify compliance gaps against frameworks such as NIST, ISO 27001, CIS Benchmarks, and PCI DSS. Experienced in conducting security assessments and aligning solutions with ITSM, ITIL, and service improvement standards. Proven track record in supporting security incidents, implementing automation, and developing scripts to enhance operational efficiency. Adept at translating technical findings into clear, actionable reports More ❯

secure them effectively Solid knowledge of network architecture and protocols, including the OSI model, and how to apply layered security Experience with vulnerability management, security assessments, and working within ITSM/ITIL frameworks A proactive mindset - you're always looking for ways to improve, automate, and enhance how security is delivered Strong communication skills - you're confident translating technical risks More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

winning consumer food brands. Objectives of this role Lead and develop a high-performing IT service team to deliver exceptional support across the organization Establish and maintain robust IT service management frameworks using JIRA Agile processes, ITIL methodologies, or similar industry standards Drive continuous improvement initiatives to enhance service quality, efficiency, and user satisfaction Ensure seamless integration between IT operations … Use quantitative and qualitative data to drive user-focused improvements Ensure IT services meet or exceed user expectations Required Skills and Qualifications Minimum 5 years of experience in IT service management or similar role, with at least 2 years in a leadership capacity Proven experience managing IT teams and driving service delivery improvements Strong knowledge of IT service management frameworks … environments, virtualization, and cloud platforms (AWS, Azure) Experience with IT budgeting, vendor management, and contract negotiation Understanding of GDPR, data protection, and IT compliance requirements Experience implementing or managing ITSM platforms Benefits 25 days annual leave plus Bank Holidays Birthday Leave Private Healthcare Bonus Scheme Pension Plan Cycle to Work Scheme Staff socials and events Staff Discount Access to retail More ❯

of resolving Tier 2/3 technical issues. Strong leadership skills with experience mentoring and developing IT teams. Exceptional organisational and communication abilities. Desirable : Experience with ServiceNow or similar ITSM platforms. CompTIA A+ or equivalent certification. Cisco CCNA or equivalent networking knowledge. ITIL Foundation understanding. Familiarity with Linux environments (beneficial but not essential). Experience scaling IT operations in a More ❯

of us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it. We have a new and exciting role within our IT Service Management function and are looking for an experienced Technology Operations Manager who will report directly to the Head of Service Management. What you’ll be doing Drive the maintenance and More ❯

/licence management. Eager to learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment. ITIL v4 Foundation certification. Working knowledge of ITSM tools, asset databases and/or licence tracking systems. Experience managing vendor relationships and overseeing contract agreements. Excellent communication skills both written and verbal. Strong organisational and multitasking skills with More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

network and security issues Support and maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays, and on-call cover Engage in More ❯

while ensuring minimal disruption to the environment. Key Requirements: At least 3+ years' experience working with the ServiceNow platform, specifically in the SPM module, and with good familiarity with ITSM, and the general ServiceNow platform Have the ability to assist requesters in refining business requirement details to ensure the customers will be receiving functionality requested Gain knowledge of the overall More ❯

re Looking For • Experience in a Customer Service, Helpdesk, or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability to work under pressure About Us Comms More ❯