51 to 71 of 71 ITSM Jobs in the North West

translate complex technical concepts into clear business outcomes. You will also have experience delivering and governing change in live production environments using IT service management best practice.In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly ...

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk analysts (L1/L2) Promote automation and digital tools … adoption of digital channels Use insights and metrics to drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM ...

with relevant security, governance, compliance, and business continuity requirements IT Service Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual … discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working in Our IT Service Management Team Competitive salary and benefits package Supportive and inclusive working ...

multiple client environments, ensuring stability and performance optimisation. Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices. Exposure to IT Service Management (ITSM) tools like ServiceNow. Knowledge of monitoring tools like Azure Monitor and Log Analytics. What makes us greatAlongside working with some of the most talented people ...

managing multiple client environments, ensuring stability and performance optimisation.Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices.Exposure to IT Service Management (ITSM) tools like ServiceNow.Knowledge of monitoring tools like Azure Monitor and Log Analytics.What makes us greatAlongside working with some of the most talented people out there ...

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice.Working closely with process owners … experience, characteristics and tasks, and the technical, organisational, and physical environment in which your processes operate.Analyse the business processes that are impacted by your ITSM processes; identify pain points and inefficiencies, assesses feasibility of change, and recommend new approaches.Facilitate open communication and discussion between stakeholders, defining the right approach ...

issues relating to Active Directory, password resets, user accounts, Microsoft 365 applications, hardware and software. Log, prioritise and manage incidents and service requests using ITSM tools, ensuring all tickets are updated and resolved within agreed SLAs. Support and troubleshoot laptops, desktops, mobile devices, printers and peripheral hardware. Take ownership … attention to detail and organisational skills. Technical Skills Experience with some or all of the following is desirable: Windows 11 Microsoft 365 Active Directory ITSM tools Microsoft Outlook Microsoft Teams Microsoft Defender SharePoint GoTo Assist iOS (iPhone & iPad) PC hardware and peripheral troubleshooting Working Hours Monday to Friday Shift rota ...

services, integration patterns, data modelling and integration technologies.Experience configuring CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to align with architecture roadmaps and governance, make evidence-based technical recommendations and deliver secure, scalable, maintainable and upgrade-safe solutionsStrong consulting, communication … environments.Desirable skills:ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD).ServiceNow Certified Implementation Specialist (CIS) in one or more product streams (e.g., ITSM, CSM, HRSD, ITAM) ITIL Foundation or Agile methodology certifications (e.g., Scrum Master) Experience contributing to ServiceNow platform health checks, release upgrades, or instance consolidation projects ...

Directory accounts, password resets, and user administration. Troubleshoot printers, AV equipment, meeting room technology, and basic network issues. Update and manage tickets through the ITSM system, ensuring excellent communication with users. Support endpoint security tools including Microsoft Defender, antivirus, and device encryption. Essential Skills Experience in Deskside, Desktop … support. Active Directory administration experience. Knowledge of Microsoft Defender, antivirus, and endpoint security. Basic networking and troubleshooting skills. Experience using ServiceNow or a similar ITSM platform. Excellent customer service and communication skills. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed ...

core components of a Technology organisation.Expertise in at least one or more of the following areas: Operating models, Technology strategy, IT Service Management (ITSM) and ITIL, Technology transformation design and implementation, moving to product-based ways of working or Value stream mapping.Proven ability to develop and maintain long-standing relationships ...

quality, scalable solutions. What you'll have the opportunity to do as a ServiceNow Technical Archityect Develop and deliver ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, CSM etc.) Build and implement custom applications, workflows and integrations using JavaScript and APIs Design and develop scalable platform architectures aligned to best … ServiceNow implementations (ideally 3+ end-to-end projects) Strong hands-on experience with ServiceNow development and scripting (JavaScript) Exposure to multiple modules such as ITSM, ITOM, HRSD, CSM or similar Experience working with integrations (REST/SOAP APIs) and external systems Understanding of modern ServiceNow architecture and platform capabilities Experience ...

This is not simply a Service Desk management position. We are looking for someone who has genuine, hands-on experience transforming service desk and ITSM operations — someone who can take an inefficient environment, understand what is driving the issues, and implement the processes, workflows, automation and cultural changes required … managing an established Service Desk. Significant experience leading or delivering Service Desk/ITSM transformation programmes . Strong knowledge of ITIL principles and IT Service Management best practice . A track record of improving Service Desk processes, operating models and customer experience. Practical experience implementing ITSM workflows, automation and process ...

overall leadership, management and performance of the IT function across UKMC and Unibridge Group. The role combines strategic IT leadership, infrastructure management, cybersecurity, IT service management, systems development, AI automation, digital transformation, vendor management, staff technology training and team leadership. The postholder will establish and maintain a robust, secure … security requirements. Work with HR and senior management to ensure cybersecurity training and awareness requirements are incorporated into staff development and onboarding processes. IT Service Management Ensure the IT department provides an efficient, responsive and professional service to staff and students. Establish appropriate service standards, escalation procedures and response times. ...

benefits to support your finances, wellbeing and family.Working Pattern: Permanent | Full Time | Flexible First options availableThe RoleThe Senior Release Manager is a retained ITSM role within a hybrid SIAM model, accountable for governing and assuring Release Management.As the retained authority for IT Release Governance, the role ensures release decisions … organisational risk appetite.Build trusted relationships with senior technology leaders, IT teams and business stakeholders who contribute to release management and decision making.Drive consistent ITSM controls, release governance, assurance and continuous improvement across the supplier ecosystem, while ensuring delivery accountability remains with delivery teams and partners. Oversee release activity across internal ...

require you to connect in person quarterly.What You'll DoDesign, implement and optimise intelligent automation capabilities across the ServiceNow platform, with a focus on ITSM and ITOMLead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolutionBuild and enhance automation workflows … Intelligence, AI Search and Now Assist, with the ability to apply these in an enterprise environmentSignificant experience in ServiceNow engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automationProven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations WorkspaceExcellent stakeholder ...

deliver high-quality, scalable solutions.What you’ll have the opportunity to do as a ServiceNow Technical ArchityectDevelop and deliver ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, CSM etc.)Build and implement custom applications, workflows and integrations using JavaScript and APIsDesign and develop scalable platform architectures aligned to best practicesCreate … ServiceNow implementations (ideally 3+ end-to-end projects)Strong hands-on experience with ServiceNow development and scripting (JavaScript)Exposure to multiple modules such as ITSM, ITOM, HRSD, CSM or similarExperience working with integrations (REST/SOAP APIs) and external systemsUnderstanding of modern ServiceNow architecture and platform capabilitiesExperience working in Agile ...

escalation point for Service Desk tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service … Proven people-management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence-based performance conversations. Desirable ...

prem and SaaS environments, ensuring we have complete visibility across all platforms Oversee the development of a future-state CMDB and its integration with ITSM platforms, enabling better service visibility and decision-making Drive automation and intelligent engineering approaches to reduce manual effort and improve operational reliability, supporting more proactive … complex environment Deep understanding of observability practices, including logging, metrics, tracing and telemetry Experience designing and delivering large-scale platforms such as CMDB, ITSM or similar enterprise tooling Strong background in security and identity engineering, including cloud-based identity solutions, with a good understanding of networks and integration across complex ...