51 to 69 of 69 ITSM Jobs in the North West

shift and approaches Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments. Communicating technical information to both … or IT work outside of degree would be beneficial. Presenting to groups of people. Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of Windows 7 & 10 environments. Qualifications Essential A More ❯

of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET/PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An … understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy) would be beneficial If this is you, then please do not delay More ❯

HTML, CSS, and web services (REST/SOAP) Proficiency in ServiceNow application development, workflow design, and platform customization Experience with ServiceNow modules such as ITSM, ITOM, SOM, SPM, and CSM Experience with ServiceNow data models and data governance strategies Proven ability to translate business requirements into technical solutions Excellent communication … modules Experience with ServiceNow implementation in defense industry environments Knowledge of Agile development methodologies Experience with ServiceNow upgrade planning and execution Background in IT service management or IT operations Experience with ServiceNow Performance Analytics and reporting Summit 7 Systems is an equal opportunity/affirmative action employer and an alcohol More ❯

Purpose/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement requests … for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target … the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯

continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent experience Strong understanding of ITSM processes, especially incident and problem management Skilled in using ITSM tools, MS Office, and collaboration platforms Excellent communication, coordination, and customer service skills Experience working More ❯

Network Control Technician Contract- 6 months potential for extension £212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems More ❯

At Cloud Bridge , we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential. Recognised as AWS's Rising Star Partner of the Year More ❯

data analysis, performance measurement, and metrics-based insights, with an aptitude for translating data into actionable insights. Proven ability in Service Level Management, IT Service Management, or related roles, with demonstrable experience in leading teams and driving strategic initiatives. Solid technical knowledge of IT infrastructure, products/applications, and network … operations, with a clear understanding of how these components are consumed by Business Operations. Proficiency in ITSM tools (e.g., ServiceNow/BMC Helix) and data visualisation/reporting platforms (e.g., Power BI, Tableau) to support effective reporting and insights generation. Experience working with IT Service Management (ITSM) platforms, including ServiceNow More ❯

The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in ITIL frameworks, particularly in Incident, Problem, and Knowledge Management (ITIL v3 or v4 … certification preferred). Experience using ITSM tools such as Ivanti/Jira/ServiceNow Strong verbal and written communication skills to engage with diverse stakeholders Some of the benefits that come with this role include: 30 days annual leave entitlement with the option to buy/sell 15% employer pension More ❯

a clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working More ❯

scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS Solutions Architect, AWS Certified Engineer), with excellent communication skills and More ❯

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing … the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance … upgrades to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and More ❯

Lead to oversee multi-site IT Service Desks across six locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee … Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance … teams to ensure rapid resolution; support problem management in implementing remedial actions. Must-Have Skills Budget and cost management ITIL v3/v4 certification ITSM service request management Hands-on experience with ServiceNow Products Stakeholder management across senior levels Vendor selection, negotiation and performance oversight More ❯

PERMANENT/FULL-TIME – 36 HOURS PER WEEK We are seeking a Head of IT to lead the College’s IT Services, network, and reprographics department (Print Room). This role involves developing and managing these services, delivering the College More ❯

Business Unit: Technology Operations & Cyber Security Salary range: £57,600 - £82,000 - Per annum + DOE + red-hot benefits Location: Hybrid - Occasional travel to Glasgow and Newcastle hubs. Contract type: Permanent Our Team The world is changing and so More ❯

Business Unit: Technology Operations & Cyber Security Salary range: £57,600 - £82,000 - Per annum + DOE + red-hot benefits Location: Hybrid - Occasional travel to Glasgow and Newcastle hubs. Contract type: Permanent Our Team The world is changing and so More ❯

Business Unit: Technology Operations & Cyber Security Salary range: £57,600 - £82,000 - Per annum + DOE + red-hot benefits Location: Hybrid - Occasional travel to Glasgow and Newcastle hubs. Contract type: Permanent Our Team The world is changing and so More ❯

IT Service Desk Lead/ITSM Implementation Manchester – Hybrid, 2 days in the office (M1 Postcode) £350 - £400 (Inside IR35) Contract to 31st March 2026 Morson Group are working with a public sector organisation to recruit a highly capable and hands-on Service Desk Transformation Lead to deliver two strategic … initiatives within their Digital, Information & Technology (DIT) team: 1. Implementing recommendations from a recent review of the Service Desk. 2. Replacing the current ITSM platform with Atlassian Jira ITSM, ensuring a seamless and value-driven transition. Key Responsibilities: • Design and formalise SLAs and define 1st/2nd/3rd line … Procedures (SOPs), including triage, incident, and problem management, Service request and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to reflect the designed new ITIL processes and a service catalogue. • Significant knowledge and experience of using the ITIL framework and More ❯

Hybrid working 2-3 days a week onsite Inside IR35 As the Test Analyst you will be responsible for all aspects of the ServiceNow ITSM solution and owns all test activity. This role will work with the organisation, ITSM journey owners, process owners and various ITSM teams to support testing … a good end to end understanding of the application of technology to process Desirable skills Working experience in ServiceNow portal Working experience in ServiceNow ITSM Working experience of technologies such as JIRA Working experience of test technology Exposure to SDLC (Software Development Life Cycle) Agile methodology Testing Concepts (e.g Black More ❯