1 to 25 of 27 SLA Jobs in the North West

experience favourable. Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable. Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA's Experienced in managing multiple issues, stakeholders and priorities a must Knowledge of supporting & administering: Cloud based (Azure) and on-prem Microsoft environments Productivity suites (Office More ❯

resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in More ❯

vendor solutions, including CheckPoint and Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one years recent experience working in More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

answering our business clients` calls and logging them onto thet System.. To take responsibility for all first line calls assigned, and follow them through to resolution. To maintain clients SLA agreements with Customers. To liaise with other members of the team and communicate issues and escalations to Senior Team Members. To make outgoing courtesy calls regarding any new software updates More ❯

Management Systems. Your key responsibilities will include: Providing online & telephone software support to customers Supporting industry leading management information system Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed and outcomes communicated to a high standard Maintaining strong relationship with external and internal customers Creating and maintain supporting documentation for internal use To More ❯

phone and ticketing system. Troubleshoot basic hardware, software, network, and account issues. Log, prioritise, and update tickets in the service desk system. Escalate complex incidents to senior engineers within SLA timeframes. Assist with hardware/software setup, Office 365, Active Directory, and VPN support. Monitor systems and report issues to senior staff. Collaborate with Tier 1 & 2 teams and maintain More ❯

that arise during the installation and configuration process Keeping detailed records of hardware configurations, installations, and any changes made. This helps in future troubleshooting and maintenance Adhere to agreed SLA's and KPI's. Support a key long-term partner through their digital transformation. Key Information: Pay Rate: £12.60 per hour. Monday - Friday: 8am - 4pm (3:30pm finish on a More ❯

a blend of remote and office-based work, with a focus on providing exceptional customer service and accurate payroll processing. Key Responsibilities: Process HR and payroll data to meet SLA targets Resolve payroll queries from employees, HMRC, and third parties Maintain confidentiality and data security Provide scheduled payroll reports and support service delivery Advise on UK payroll legislation and contribute More ❯

faults using ServiceNow. Carry out hardware upgrades, re-cabling, and pre-deployment tasks. Provide on-site support for out-of-hours migrations and switchovers. Coordinate daily workload and meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep More ❯

faults using ServiceNow. Carry out hardware upgrades, re-cabling, and pre-deployment tasks. Provide on-site support for out-of-hours migrations and switchovers. Coordinate daily workload and meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep More ❯

faults using ServiceNow. Carry out hardware upgrades, re-cabling, and pre-deployment tasks. Provide on-site support for out-of-hours migrations and switchovers. Coordinate daily workload and meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep More ❯

faults using ServiceNow. Carry out hardware upgrades, re-cabling, and pre-deployment tasks. Provide on-site support for out-of-hours migrations and switchovers. Coordinate daily workload and meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep More ❯

Manager/IT Director in other associated tasks where required. Providing in-class and walk-in technical support for teaching staff and pupils. Responding to support tickets within set SLA response times. Provision of ICT facilities for external visitors and events. Supporting the IT Service Manager in providing support & training to users. Assist and provide cover for the Theatre Technician More ❯

grow. PDRs and learning courses are your secret weapons. Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements More ❯

+ Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pensionOldham, OL8 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in More ❯

Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pension Oldham, OL8 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

of resolving any local area communication faults on IP networks including routers and switches Diagnose and repair off site communication problems Triage and resolution of faults within a defined SLA Participating in a 24/7 callout rota and frequent lone working are key requirements of the role along with providing input into capital and operational projects to ensure assets More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a “get the job done” attitude to meet the demands of contractual SLA’s Patient availability may result in different combinations of hours typically between 8am and 8pm on a rota basis. Please note; you will not be working these hours every day. More ❯

longevity of contractual terms Ability to negotiate ensuring the very best price is obtained at all times Regular and effective communication with the rest of the team to ensure SLA, KPI s and delivery dates are achieved Produce detailed quotations and reports for new and existing customers Identify competitor users within the field and keep a detailed log Complete all More ❯

assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to … the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA’s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting … will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of More ❯