1 to 25 of 58 SLA Jobs in the North West

in an MDM environment) • Strong communication and interpersonal skills • Ability to work flexibly and adapt to changing priorities • A passion for delivering top-tier customer service • Experience working within SLA-driven environments How to Apply: If you are a proactive IT Support Analyst looking to take the next step in your career, we would love to hear from you. To More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

you to be on site 5 days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within More ❯

Specification Experience Essential Excellent customer service skills, and be able to remain calm, patient and polite in all situations Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary or demonstrable experience of customer facing role Qualifications Essential A level, BTEC, NVQ level 3 or equivalent further education qualifications. Skills Essential Good technical problem solving More ❯

Engineer is required for our cient. The successful candidate will provide remote and desk side technical support to internal and external stakeholders across the business. Key Responsibilities: Working towards SLA's by picking up and dealing with service desk tickets whilst providing a high level of customer service. Hands on experience with Windows 10 and O365 Escalate tickets to the More ❯

and efficient service Provide deskside and remote IT support to the business user base. Manage service & security incidents within a service desk ticketing solution to agreed processes, adhering to SLA's, meeting required KPIs and fulfilling the escalation process to 3rd line infrastructure, application support and 3rd party support resolver groups Perform daily, weekly and monthly system check processes Troubleshooting More ❯

vendor solutions, including CheckPoint and Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one years recent experience working in More ❯

through various training platforms to enhance technical and business acumen. Analyse and diagnose issues to identify root causes, implementing solutions and/or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Produce and keep up to date, documentation More ❯

are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us Role: IT Service More ❯

are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA’s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us… Role: IT Service More ❯

practice maturity and operational efficiency. Who you are Deep knowledge of ITIL4, DevOps, and SecOps frameworks, with experience in governance, compliance, and continuous process improvement. Skilled in performance monitoring, SLA compliance, risk management, and using data insights to drive improvements and resolve service issues. Excellent verbal and written skills to present service performance and risks, manage conflict, influence leadership, and More ❯

Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalationOwnership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans to More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯

working on small project rollouts. Key Responsibilities: Provide second line tech support across windows environments, Office 365, networking and desktop hardware Troubleshoot and resolve escalated service desk tickets within SLA Liaise with clients to ensure clear communication and issue resolution Support onsite work at client locations (Liverpool) Assist with small projects and infrastructure improvemnets Tech stack: Windows server, Office More ❯

Providing 1st and 2nd line support for Unit4 ERP system users across the organization Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯

Membership to a relevant professional body (BCS, CMI etc.) Experience Essential Experience developing strategies/strategic planning and tracking progress using KPI's Substantial experience of contract negotiation and SLA management Substantial experience of delivering digital projects and programmes within a complex environment to defined standards. Experience of managing financial budgets in excess of £1m Considerable experience of producing documentation More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

stringent operational demands, with some involvement in Design work. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (1 week every 5 weeks), supporting critical incidents and emergencies. Work within ITIL More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

with query resolution, preferably within a Telecoms industry. Extensive experience of managing customer focussed teams, preferably within a Telecoms industry • Established track record of exceeding targets, KPI’s and SLA’s, in a quality led service environment • Demonstrate ability to motivate and communicate with others at all levels, exemplifying excellent communication, motivational and accountability skills. • Proficient in reporting and analysing More ❯

loops, and CRM usage (MS Dynamics 365) Embed a strong culture of excellence, collaboration, and accountability Build team capability through coaching, mentoring, and training Ensure outstanding service through consistent SLA delivery and streamlined trading processes Collaborate with broker distribution leadership to align commercial priorities and accelerate delivery Represent Markel with credibility, integrity, and a determined approach Key Skills: Significant experience More ❯