26 to 50 of 56 SLA Jobs in the North West

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

loops, and CRM usage (MS Dynamics 365) Embed a strong culture of excellence, collaboration, and accountability Build team capability through coaching, mentoring, and training Ensure outstanding service through consistent SLA delivery and streamlined trading processes Collaborate with broker distribution leadership to align commercial priorities and accelerate delivery Represent Markel with credibility, integrity, and a determined approach Key Skills: Significant experience More ❯

data as required Manage asset warranties and building defects especially at project handover Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required Observe the site rules and maintain a smart appearance, leading by example at all times Perform any other reasonable duties as requested by the AOM or TSM More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

repair and arrange the return of all IT equipment and maintain and support the IT landscape. As part of the team, youll: Manage and resolve IT support tickets within SLA, prioritising effectively and escalating when necessary. Deploy and maintain IT equipment including issuing to new starters, processing returns and coordinating repairs with third parties. Maintain accurate inventory records and ensure More ❯

Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯

Fortinet, Juniper, Aruba, F5 all advantageous. The ability to manage yourself effectively under pressure. Good time management, and the ability to thrive in a fast-paced environment to meet SLA's Work in a way that works for you We recognise that everyone is different and that the way in which people want to work and deliver at their best More ❯

complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to More ❯

up and make scheduled call-backs to customers where necessary. Stay current with system information, changes and updates. Maintain good relationships with clients according to their Service Level Agreement (SLA). Update time and notes on internal CRM system. Skills, Knowledge & Expertise 3+ years of experience in a customer service/call centre role. desirable experience Ability to effectively communicate More ❯

that arise during the installation and configuration process Keeping detailed records of hardware configurations, installations, and any changes made. This helps in future troubleshooting and maintenance Adhere to agreed SLA's and KPI's. Support a key long-term partner through their digital transformation. Key Information: Pay Rate: £12.60 per hour. Monday - Friday: 8am - 4pm (3:30pm finish on a More ❯

through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients even if they fall More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

referencing, editing and accurately transcribing, audio recordings that have been taken by our Employment Law Consultants, in respect of client meetings. Transcripts need to be completed within an internal SLA timeframe, and communication to the wider Face2Face Department is imperative, to ensure a smooth service. The reviewing of audio recordings may even provide a successful candidate, a great insight into More ❯

candidate CV's and interview potential new members of the helpdesk team Work closely with the Operations Manager to train new and existing staff Generating reports to ensure that SLA targets are achieved and Co-ordinators are managing their time effectively and efficiently Conduct Weekly/fortnightly meetings with Senior Management to discuss helpdesk issues, progress, and process. Attend and More ❯

care and administrative experience - two years plus Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's This is the ideal opportunity for a strong administrator who wants to work in a team-led environment, where growth and progression opportunities are actively welcome. You shall be More ❯

care and administrative experience - two years plus Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's This is the ideal opportunity for a strong administrator who wants to work in a team-led environment, where growth and progression opportunities are actively welcome. You shall be More ❯

and working practices to ensure that the team works with clear structure and direction. Performance Management of all CAFM and Compliance related activities Statutory Compliance Operational and Contractual Compliance SLA Management Perfomance KPI's Management of rechargeable works, PPM and Reactive Tasks Recruitment, training, and line management of new Helpdesk staff and Contract Coordinators Design and delivery of a comprehensive … Manager or National Operations Manager Ensure that all key service specification, contractual obligations and deliverables of are recorded on the CAFM system assigned, and followed to closure to ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Weekly review of Statutory Compliance management, compliance position and planning, in conjunction with the Compliance Manager Weekly review of PPM Compliance Reporting of More ❯

with the title of 'Account Manager'. Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's ERP & CRM system knowledge For further information about this opportunity, please contact Adecco Manchester and asked for Jessica Laver! Adecco acts as an employment agency for permanent recruitment and More ❯

with the title of 'Account Manager'. Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's ERP & CRM system knowledge For further information about this opportunity, please contact Adecco Manchester and asked for Jessica Laver! Adecco acts as an employment agency for permanent recruitment and More ❯

automation engineering, including the invoicing process, ensuring cost-effective operations. Critical Spares Management : Ensure the availability and management of critical spares for site and automation engineering to consistently meet SLA requirements. Complete directed stock takes and cost capture for all inventory stock held on site for site and automation. Tools and Equipment Management : Oversee the management and maintenance of site More ❯