26 to 32 of 32 SLA Jobs in the North West

defining, governing, and continuously improving the service level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … governance, client service excellence, and operational oversight to drive high quality, timely, and reliable service monitoring for BNY's global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end to end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated into workflow tools such as Staff Workstation, Reporting, and Notification Manager, enabling operational teams to deliver … data governance, client-service excellence, and operational oversight to drive high-quality, timely, and reliable service monitoring for BNYs global custody clients. Key Responsibilities SLA Strategy, Governance & Operating Model Define and maintain the end-to-end SLA framework, including metrics, prioritization logic, risk exposure drivers, and data quality requirements. Embed ...

developing the technical team Conducting one-to-ones and appraisals, as well as supporting recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Managing workloads and allocating engineering resources across support and project requirements Acting as a senior escalation point for complex technical issues Remaining … Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach. ...

Category teams as required potentially dedicating up to half your time to cross-functional collaboration within the wider procurement community. Manage supplier relationships through SLA/KPI performance monitoring; resolve disputes effectively while mitigating commercial risks. What you bring: Your proven track record in technology procurement will enable … application of Procurement Act 2023 legislation within various contracting models. Proven ability to manage complex contracts including dispute resolution; experience working with suppliers through SLA/KPI performance frameworks. Excellent networking skills combined with strong stakeholder engagement capabilities at all organisational levels from front-line leaders to senior executives. Commercial ...

managing and developing the technical team Conducting regular one-to-ones and appraisals, alongside recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Allocating technical resources across support and project requirements Monitoring operational KPIs and implementing service improvements Acting as a senior escalation point … Support Manager, IT Operations Manager, IT Services Manager, Managed Service Provider, MSP, Managed Services, IT Support, Service Delivery, Technical Support, IT Infrastructure, IT Projects, SLA, RMM, PSA, Kaseya, Autotask, Microsoft 365, Azure, Middlewich, Cheshire, Crewe, Northwich, Winsford, Sandbach, Knutsford. ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...

tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team-members. Report Service Desk performance into the weekly … rather than only running a steady-state team. Exposure to multi-site or multi-entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket-aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. ...