26 to 50 of 64 SLA Jobs in the North West

Sector: Administration and Secretarial Role: Manager Contract Type: Permanent Hours: Full Time Summary The Service Level Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting More ❯

To be responsible for all external contractors in the building daily, Cleaning, Maintenance, Catering, Plant Maintenance and Pest Control ensuring all Service level agreements (SLA) and Key performance indicators (KPI) are maintained. Carrying out building & meeting room checks daily, ensuring any issues are dealt with in a prompt and efficient More ❯

for progression very quickly What we're looking for: Commercially aware of the market Working alongside a growing team to ensure key deliverables with SLA's achieved Having the ability to understand bespoke systems Household experience would be an advantage but not a necessity The ideal candidate should be comfortable More ❯

proactively resolve issues. Collaborate with development, architecture, and service teams to ensure smooth database deployments, integrations, best practice solution design, and achievement of service SLA requirements. Participate in capacity planning and resource allocation for the DBA team. Ensure high availability and disaster recovery capabilities for all critical database systems. Stay More ❯

resolve issues. • Collaborate closely with development, architecture, and service teams to ensure smooth database deployments and integrations, best practice solution design, and achieve service SLA requirements. • Participate in capacity planning and resource allocation for the DBA team. • Ensure high availability and disaster recovery capabilities for all critical database systems. • Stay More ❯

studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯

employee satisfaction, trust and engagement and levels of expertise meet the current and future needs of the Business, and to ensure effective succession planning SLA compliance for onsite teams/resources to fulfil contractual agreements and act as first point of escalation for Customers for operational performance issues Ensure all More ❯

at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected More ❯

end ownership of our Service Desk operations, ensuring fast, reliable, and high-quality support for users. Managing and optimising ticket workflows to meet strict SLA targets. Identifying and resolving bottlenecks to keep things running smoothly. Jumping in on complex or urgent issues when needed - you're not afraid to get More ❯

logging PPM corrective works on Maximo, raising client quotes/purchase orders and manage process end to end. Achieve key performance indicators and service level agreement targets for each request and set expectation with customer. Produce and share KPI reports monthly with Account Manager. Work with support functions and operations More ❯

/365. Working with Magdalene, part of M Group Services, the role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯

in-7 shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond More ❯

the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll More ❯

the UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯

Full commercial and domestic certificates • Experience in commercial field • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) • Knowledge of Health & Safety and safe working practices. • Strong customer care focus. • Good communication More ❯

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development More ❯

process, ensuring cost-effective operations. Critical Spares Management : Ensure the availability and management of critical spares for site and automation engineering to consistently meet SLA requirements. Complete directed stock takes and cost capture for all inventory stock held on site for site and automation. Tools and Equipment Management : Oversee the More ❯

run to time, cost, and quality Coordinating health & safety documentation, pre-start meetings, and compliance with CDM regulations Managing subcontractors and suppliers to meet SLA and performance standards Ensuring timely ordering of materials, close collaboration with the EV Design Lead, and provision of as-built drawings Maintaining strong client relationships More ❯

and commissioning within schedule and on budget. QA of Network build including internal and external plant Diagnose and rectify faults on the network within SLA Ensure no unplanned network outages Inspect, observe and perform maintenance programs for the network to ensure it is maintained in optimal condition. Ensure that network More ❯

Team and wider Service Desk/IT Team members. Application support for Group, Regional & Local applications for our end user community. Maintain IS Support SLA targets and communicate IS KPI dashboard reporting. Responsible for the IS Management System Process & Procedures to ensure compliance. Ensure IS Application Compliance by maintaining documentation More ❯

and audits of the existing records. Perform technical support and collate further information where required to pass onto Senior stakeholders. Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations. Understanding of LAN environments and installation of CPE incorporating Access points. Experience of More ❯

and soft skill, to develop knowledge and behaviours of team. Implement and roll out new, or enhanced, policies for service delivery, including Quality Assurance, SLA's and KPI's, and similar quality oversight. Generate, monitor and review reports to oversee performance of team, supporting the measure of SLA's and More ❯

Responsibilities Service Management & Strategy: Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for … deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs (CSAT, SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and More ❯

Responsibilities Service Management & Strategy: Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for … deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs (CSAT, SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and More ❯