26 to 50 of 56 SLA Jobs in the North West

next step into a career in service management. What will I be doing? Focused on delivering "brilliant basics", measured by Leading Indicators of Success SLA compliance Manage Tier 3 and 4 accounts with a partnering approach Act as escalation point for VOCs and manage major incident communications Liaise with delivery ...

next step into a career in service management. What will I be doing? Focused on delivering "brilliant basics", measured by Leading Indicators of Success SLA compliance Manage Tier 3 and 4 accounts with a partnering approach Act as escalation point for VOCs and manage major incident communications Liaise with delivery ...

Success Factors Complex solutions and services business won for CDW. Customer Engagement and Activity– Highlighted by customer/internal feedback and adhering to SLA’s and/or agreed timeframes throughout an engagement Design Quality and Accuracy – Ensuring the service we provide to the customer meets expectations and also support ...

Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops ...

automation systems. The role of the RCC team is to provide technical support to effectively coordinate and resolve all customers’ reported incidents within stringent SLA timescales as well as provision of support to internal Dematic business functions. We Offer Career Development We are here to support you for the entirety ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

successful sales outcomes, partner satisfaction, and the efficiency of the commercial team. Key Responsibilities Create and submit quotes in Salesforce with accuracy and within SLA targets. Maintain CRM data including opportunities, partner details, pricing and product information. Assist with general Salesforce administration to ensure data quality and consistency. Build ...

response planning and cyber resilience testing. Manage relationships with external vendors, regulators, and stakeholders. Provide leadership and mentoring to information security personnel within the SLA division. Work in collaboration with the Operational Technology (OT) Cyber Security Manager to support the delivery of an effective cyber security approach that considers convergence ...

cloud resources at scale. Extensive knowledge and experience with 3rd party service providers including facilitation of RFP, onboarding, and performance management (design of SLA and overall KPI). Experience and awareness of IT architectural governance, standards, and methodology. Experience and awareness of CISO governance frameworks, standards, controls, and auditing documentation ...

cloud resources at scale. Extensive knowledge and experience with 3rd party service providers including facilitation of RFP, onboarding, and performance management (design of SLA and overall KPI). Experience and awareness of IT architectural governance, standards, and methodology. Experience and awareness of CISO governance frameworks, standards, controls, and auditing documentation ...

cloud resources at scale. Extensive knowledge and experience with 3rd party service providers including facilitation of RFP, onboarding, and performance management (design of SLA and overall KPI). Experience and awareness of IT architectural governance, standards, and methodology. Experience and awareness of CISO governance frameworks, standards, controls, and auditing documentation ...

cloud resources at scale. Extensive knowledge and experience with 3rd party service providers including facilitation of RFP, onboarding, and performance management (design of SLA and overall KPI). Experience and awareness of IT architectural governance, standards, and methodology. Experience and awareness of CISO governance frameworks, standards, controls, and auditing documentation ...

from RSR IT Assisting the RSR IT team with testing and configuration requests Maintaining the shared team inbox, ensuring prompt responses in line with SLA's Reviewing process maps of Reed Screening operations to ensure accuracy and efficiency and updating with necessary changes Supporting the wider customer success team with ...

Accountability Lead daily performance rhythms, ensuring the team stays aligned, focused, and consistent Hold SDRs to high standards of activity, quality, pipeline hygiene, and SLA responsiveness Reinforce expectations around outbound discipline, call quality, prioritization, and data accuracy Set clear expectations and reset them quickly when standards drop Support hiring, onboarding ...

Accountability Lead daily performance rhythms, ensuring the team stays aligned, focused, and consistent Hold SDRs to high standards of activity, quality, pipeline hygiene, and SLA responsiveness Reinforce expectations around outbound discipline, call quality, prioritization, and data accuracy Set clear expectations and reset them quickly when standards drop Support hiring, onboarding ...

Accountability Lead daily performance rhythms, ensuring the team stays aligned, focused, and consistent Hold SDRs to high standards of activity, quality, pipeline hygiene, and SLA responsiveness Reinforce expectations around outbound discipline, call quality, prioritization, and data accuracy Set clear expectations and reset them quickly when standards drop Support hiring, onboarding ...

UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll work ...

UK. This role involves traveling to client sites to install and configure AV solutions, ensuring high standards of quality and adherence to strict SLA's. Responsibilities: You will travel to client sites, primarily in the North but also across the UK, to install and configure AV solutions. You'll work ...

hardware acceptance/burn‐in (power/thermal soak, memory/disk tests, GPU diagnostics). Track inventory, spares strategy, failure rates, and vendor SLA performance. Produce runbooks, rack elevations, wiring diagrams, firmware matrices, and change records consumable by on‐call and data center staff. Partner with Security on secure ...

hardware acceptance/burn‐in (power/thermal soak, memory/disk tests, GPU diagnostics). Track inventory, spares strategy, failure rates, and vendor SLA performance. Produce runbooks, rack elevations, wiring diagrams, firmware matrices, and change records consumable by on‐call and data center staff. Partner with Security on secure ...

hardware acceptance/burn‐in (power/thermal soak, memory/disk tests, GPU diagnostics). Track inventory, spares strategy, failure rates, and vendor SLA performance. Produce runbooks, rack elevations, wiring diagrams, firmware matrices, and change records consumable by on‐call and data center staff. Partner with Security on secure ...

hardware acceptance/burn‐in (power/thermal soak, memory/disk tests, GPU diagnostics). Track inventory, spares strategy, failure rates, and vendor SLA performance. Produce runbooks, rack elevations, wiring diagrams, firmware matrices, and change records consumable by on‐call and data center staff. Partner with Security on secure ...

hardware acceptance/burn‐in (power/thermal soak, memory/disk tests, GPU diagnostics). Track inventory, spares strategy, failure rates, and vendor SLA performance. Produce runbooks, rack elevations, wiring diagrams, firmware matrices, and change records consumable by on‐call and data center staff. Partner with Security on secure ...

hardware acceptance/burn‐in (power/thermal soak, memory/disk tests, GPU diagnostics). Track inventory, spares strategy, failure rates, and vendor SLA performance. Produce runbooks, rack elevations, wiring diagrams, firmware matrices, and change records consumable by on‐call and data center staff. Partner with Security on secure ...