26 to 34 of 34 SLA Jobs in the North West

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

posture, and technical standards are audit-ready. Own SAP run operations across internal teams and external service providers. Establish proactive monitoring, incident runbooks, and SLA governance. Lead major incident response, root cause analysis, and corrective actions. I Am Keen To Speak To Candidates With The Following Experience A Bachelor ...

major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service … Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor ...

triage vulnerability scan findings Execute ESXi patching and vCenter upgrades Apply security hardening across hosts and clusters Reduce critical and high-risk exposure within SLA Drive remediation activity across infrastructure and security teams Required: Strong enterprise VMware experience (ESXi, vCenter, vSphere) Proven delivery of vulnerability remediation programmes Deep knowledge ...

incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management … unresolved calls to various application and infrastructure support teams Participate in enterprise application release/maintenance activities on request Closely monitor and meet ticket SLA targets Effective time/task management, as well as the ability to be flexible and creative on any given task Operating within ...

Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in ITIL service and incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...

Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will drive operational maturity through automation …/UC), and customer success teams. Proven experience delivering predictable, high-quality customer outcomes in technology or telecommunications services. Strong expertise in incident management, SLA/OLA performance, and operational governance. Data-led approach to real long-term operational improvement, using metrics, insights, and automation to drive efficiency and consistency. ...

Job title: Contracts Administrator Location: Manchester - hybrid Contract Length: 6 months Randstad Sourceright is proud to support a global leader in Digital Services to recruit a Contracts Administrator. Job Role The Co-ordination team is ...

Exciting Payroll opportunity in Manchester! - Senior Payroll Advisor Are you passionate about Payroll would you like to... Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau ...