1 to 25 of 58 Service Delivery Jobs in the North West

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of highway asset maintenance and repair works across the North West Region. The Service Delivery Manager will oversee and control the delivery of maintenance … will need to have no more than 3 points to be considered for this position and during employment. Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust … governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £30,900 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead . … with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity ...

Position: Service Delivery Lead. Location: John Brierley & Son Funeral Directors Job Type: Full-time, 38.33 Hours per week. Salary: £32,960 per annum We're looking for a dedicated and compassionate individual to join our team at John Brierley & Son Funeral Directors as a Service Delivery … with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity ...

designing large-scale public sector managed services opportunities . This role sits within a specialist solutioning and bid function , focused on developing compelling, deliverable service solutions for complex public sector programmes. The position plays a key role in opportunity shaping, service design, and bid leadership , ensuring solutions … commercially viable, operationally robust, and aligned with public sector procurement frameworks. This is a business-led solution architecture role , centred on operating model design, service transformation, procurement alignment, and the development of high-quality bid responses. Key Responsibilities Public Sector Opportunity Shaping Lead the qualification and shaping of public ...

Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £30,900 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead click apply ...

Position: Service Delivery Lead. Location: John Brierley & Son Funeral Directors Job Type: Full-time, 38.33 Hours per week. Salary: £32,960 per annum We're looking for a dedicated and compassionate individual to join our team at John Brierley & Son Funeral Directors as a Service Delivery ...

Hybrid - Liverpool, London or Peterborough Ideally Liverpool) This role is responsible for establishing, leading, and continuously developing a high‐performing HR Application Managed Service that delivers scalable, secure, and high‐quality HR technology services, with a primary focus on the effective operation and optimisation of SuccessFactors systems. It provides … team structure, resourcing, and capability. Furthermore you will and determine the optimal balance between internal expertise and strategic external partners to support both immediate service delivery and long‐term growth. You will act as the senior connection point between business stakeholders, People & Performance leaders, technology teams, and third ...

Smarter, connected homes are key to improving energy efficiency and accelerating Britains transition to a low-carbon economy. As a valued member of our Service Centre team, you will work closely with energy suppliers and distribution network operators, ensuring smart metering processes run smoothly and efficiently. Your contribution will … directly support the delivery of high-quality service and help shape a cleaner, more sustainable future for everyone. Summary of the role: The Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires ...

Description Reporting to the 2nd Line Support Team Leader, you will handle escalations from the Service Desk and be responsible for the creation and standardisation of automated tasks as well as the formalisation of procedures for the Service Desk Team. What does the job involve? Responsible … line support, both in person and remotely via MS Teams, phone and remote access tools Identifying areas for improvement within Service Delivery Team via automation and standardisation Help to plan and execute project work within Technology Services Maintain documentation and educate the Service Desk in IT Best ...

Join Police Digital Service as Service Operations Manager, starting salary at £65,000pa About Police Digital Service To protect people from harm in our rapidly changing world, police services must not only keep up with technology and business changes but develop capabilities and ways of working that … value People We do the right thing We are innovative We are one Team We are proud and passionate Key Responsibilities Live Service Operations: Own the day-to-day operational performance of live services supported through the technical service desk. Lead first and second line support teams ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

will suit an experienced Jira specialist who can operate autonomously, drive standardisation, and partner confidently with stakeholders to deliver a scalable, well-structured, service-focused Atlassian ecosystem. Client Details Michael Page Technology are proud to be partnered with a national infrastructure leader operating across multiple high-value sites across … chain and industrial activity. The client is currently delivering a major multi-year modernisation programme, investing heavily in digital tooling, automation, workflow efficiency and service-delivery excellence to drive standardisation, resilience and platform maturity across the organisation. They provide a mission-critical operational environment, supporting diverse commercial partners ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

Skills Development Network Admin Support Officer who will support the National Digital Skills Development Lead by providing day-to-day admin support for the delivery and management of various projects, programmes and events. The post holder, working with a highly motivated team constantly aiming to improve service delivery to external stakeholders, will need to have experience in providing a high quality, comprehensive and effective administrative support service which will support the delivery of a wide range of programmes on both a regional and national level. The post holder's contractual base will be Halton Hospital ...

busy and ambitious group of schools that have a packed project pipeline ahead. As the IT Support Team Leader, youll take ownership of service delivery, project delivery, reporting, and team leadership. We are looking for a confident leader and an excellent communicator ...

Main duties of the job Working closely with senior clinical, operational and corporate leaders, you will ensure data and analytics drive strategic decision-making, service improvement and transformation. This role requires strong leadership, excellent stakeholder engagement, and the ability to turn complex data into clear, actionable insight that delivers … real impact. About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

site as and when required. Some travel to Barrow involved too. Typical duties include (but are not limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running of DSR, WSR, MSR & Operations Review Working with Performance Management to communicate Operations performance Assurance of delivery through tools including Audit, SIPs, Self Certification Create and manage a Project ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with … technology teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford ...

Service Desk Team Leader Leading Managed Services Provider Hybrid - Manchester Paying up to £50,000, depending on experience A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider. This role is centred on strong people leadership, guiding … team to deliver high-quality services across a broad customer base. The successful candidate will take ownership of day-to-day team management, mentoring, service quality, and workload coordination. The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP. While ...

trends and champion best practices will be crucial in maintaining high standards of security and compliance while driving efficiencies that benefit both staff and service users. Success in this role means not only delivering robust technical solutions but also cultivating a culture of trust, collaboration, and shared achievement. Develop … feedback, appraisals, and ongoing development opportunities for team members. Oversee the management of outsourced IT providers and third-party suppliers to ensure high-quality service delivery within budgetary constraints. Drive continuous improvement initiatives by identifying opportunities for digitisation, cost savings, and process enhancements throughout the business. Ensure robust ...

being delivered across Manchester. As part of the Digital Workstream the NMGH New Hospital Project Intelligent Hospital Capability (IHC) Manager will contribute to the delivery of future-ready healthcare infrastructure aligned with national standards and intelligent hospital design principles.This position supports the integration of intelligent hospital capabilities, including digitally … NMGH New Hospital Project Intelligent Hospital Capability (IHC) Manager will be responsible for the management of the IHC prioritisation and technical specification delivery to support market engagement, cost analysis and benefits quantification. The post will play a lead role in working with clinical and operational service delivery ...