26 to 50 of 94 Service Delivery Jobs in the North West

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

Change/Service Manager. ITIL Accredited. Umbrella Engagement. 3 days on site per week in NW. Must have outstanding stakeholder skills. 3- 6 Month engagement. £575/day. Looking for an ITIL accredited Change Manager - will need to have significant experience in all aspects of Change Management - chairing CABS etc - will need to have worked within a fast paced … Small/Medium sized organisation going through an IT Transformation Programme. May also suit a Service Manager or a Hands on Service Delivery Manager with ITIL Change experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

a business analyst to support with a transformation project. This role will play a pivotal part in analysing, mapping, and redesigning business processes to enable more efficient and effective service delivery across the department. The successful candidate will have a proven background in business analysis within government environments, with a strong grasp of GDS (Government Digital Service … Business Analyst in UK government departments or public sector organisations. Strong background in process mapping, business process modelling (e.g. BPMN), and business transformation. Hands-on experience with GDS standards, service assessments, and agile delivery environments. Excellent stakeholder engagement and communication skills. Experience supporting end-to-end delivery of digital services and process change. Ability to work independently More ❯

arrangements - please speak to your recruiter about the options for this particular role Salary: £54,793+ (depending on skills and experience) What you'll be doing: Responsible for the delivery of D+C L3 design, software products across multiple programmes Lead and support external reviews, both within the business and externally to customer and suppliers, representing D+C Lead internal programme …/delivery reviews at appropriate intervals Responsible for definition of Statements of Work (SOWs) and generation of estimates for new business Co-ordination and integration of D+C product with Avionics integration team Act as the natural delegation path for System Design Responsibility (SDR) where required Support the Platform Systems Integration lead in generating SDU performance metrics Create, update and … shopping discounts - you may also be eligible for an annual incentive. The Integration - Display and Controls Team: The Integration Team plays a pivotal role within the Mission & Information Systems Service Delivery Unit, driving delivery of complex sub-systems that support key defence programmes. As part of this team, the Displays & Controls (D+C) group leads the design, integration More ❯

arrangements - please speak to your recruiter about the options for this particular role Salary: £54,793+ (depending on skills and experience) What you’ll be doing: Responsible for the delivery of D+C L3 design, software products across multiple programmes Lead and support external reviews, both within the business and externally to customer and suppliers, representing D+C Lead internal programme …/delivery reviews at appropriate intervals Responsible for definition of Statements of Work (SOWs) and generation of estimates for new business Co-ordination and integration of D+C product with Avionics integration team Act as the natural delegation path for System Design Responsibility (SDR) where required Support the Platform Systems Integration lead in generating SDU performance metrics Create, update and … shopping discounts - you may also be eligible for an annual incentive. The Integration - Display and Controls Team: The Integration Team plays a pivotal role within the Mission & Information Systems Service Delivery Unit, driving delivery of complex sub-systems that support key defence programmes. As part of this team, the Displays & Controls (D+C) group leads the design, integration More ❯

infrastructure and business applications, including server platforms, storage systems, virtualization, desktops, voice/data networks, and remote devices. Maintain on-site IT hardware (PCs, laptops, printers) and ensure appropriate service and warranty contracts are in place. Provide both on-site and remote support to business users. Monitor and maintain secure network access for remote users. Manage and implement system … network errors. Install, update, or upgrade software as needed. Deliver user training, guidance, and feedback. Update Microsoft Active Directory and manage password resets. Projects & Process Development Assist with the delivery of IT infrastructure projects. Develop, update, and implement IT policies and procedures across the group. Stay up to date with emerging technologies. Understand business and departmental plans, ensuring alignment … MCSE, MCIPT) preferred but not essential. Proven experience in an IT-related environment, ideally involving management of complex computer systems such as the Microsoft Azure ecosystem. Background in IT service delivery and support functions. Experience supporting cloud-based telephone systems (desirable). Proficiency with the Microsoft Office suite (essential). Experience managing Office 365 and OneDrive (essential). More ❯

infrastructure and business applications, including server platforms, storage systems, virtualization, desktops, voice/data networks, and remote devices. Maintain on-site IT hardware (PCs, laptops, printers) and ensure appropriate service and warranty contracts are in place. Provide both on-site and remote support to business users. Monitor and maintain secure network access for remote users. Manage and implement system … network errors. Install, update, or upgrade software as needed. Deliver user training, guidance, and feedback. Update Microsoft Active Directory and manage password resets. Projects & Process Development Assist with the delivery of IT infrastructure projects. Develop, update, and implement IT policies and procedures across the group. Stay up to date with emerging technologies. Understand business and departmental plans, ensuring alignment … MCSE, MCIPT) preferred but not essential. Proven experience in an IT-related environment, ideally involving management of complex computer systems such as the Microsoft Azure ecosystem. Background in IT service delivery and support functions. Experience supporting cloud-based telephone systems (desirable). Proficiency with the Microsoft Office suite (essential). Experience managing Office 365 and OneDrive (essential). More ❯

enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs). Responsibilities Responsible for managing customers through … in a timely manner. Ensure Customer Deliver Dates are prioritized Essential Experience Analysis, organisation, and planning skills Excellent communication skills (written and verbal) Self-motivated and driven to meet service objectives and targets Enthusiastic and highly motivated with an eye for detail Able to liaise and interact effectively with management, technical teams, and customers Ability to listen, empathise and … or portals Knowledge of telecoms industry fibre broadband products and services Benefits £25,000 - £26,000 25 days holiday plus bank holidays Birthday and work anniversary off Death in service Pension Non contractual bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting More ❯

recurring revenues. Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin. Compiling customer quotations and processing orders. Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. Ensure the in-house CRM system (Salesforce) is maintained and kept up to date. Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities Person Specification Technical Profile * Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX … from account management activities * Experience of working with field account managers to generate additional contact points and opportunities Traits and Behaviours * Focus on customers - committed to providing the best service to our customers in all that they do * Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' * Can Do More ❯

at any one time Excellent knowledge of Excel Strong communication skills, with the ability to manage time effectively Problem solving skills with focus on quality and the onboarding customer service delivery. Excellent communication skills, with the ability to communicate proficiently both written and verbal Able to adapt and succeed in a fast paced, changing environment. The ability to manage More ❯

Insight Analyst to join their innovative Data and Insight team! This is a fantastic opportunity to make a real impact by transforming customer feedback into actionable insights that drive service improvements and elevate customer satisfaction. Key Responsibilities: Design & Implement Surveys: Lead the creation of customer insight surveys (satisfaction, perception, and transactional) that are statistically robust and aligned with industry … Analysis: Dive deep into both quantitative and qualitative customer feedback to uncover sentiment, trends, and key areas for enhancement. Segmentation Models: Develop detailed customer segmentation models to inform strategic service delivery. Engaging Presentations: Craft compelling, data-driven presentations for senior stakeholders, turning complex insights into clear, actionable outcomes. Cross-Functional Collaboration: Facilitate insight workshops and foster collaboration across departments … and sentiment analysis. Personal Attributes: - Exceptional stakeholder engagement and communication skills, especially with senior managers and Board members.- A curious mindset with a passion for translating data into practical service improvements.- Commitment to inclusive, customer-centric service delivery, especially for vulnerable groups. Qualifications: Degree-level qualification or relevant experience in an analytical field such as Statistics, Data More ❯

do: Act as a trusted advisor to business stakeholders working with them to secure talent whilst providing insights on market trends and hiring strategies. Drive client engagement through exceptional service delivery, onboarding and stakeholder management. Talent delivery, sourcing and vacancy management with a particular focus on technical roles within insurance pricing, finance and information technology. Management of More ❯

initiative within a large-scale central government environment. This is an exciting opportunity to contribute to a continuous improvement programme focused on enhancing speed, efficiency, and quality across multiple delivery units. Key Responsibilities: Establish and embed consistent DevOps practices, tooling, and methodologies across product delivery teams. Drive improvements in digital service delivery through automation, standardisation, and More ❯

initiative within a large-scale central government environment. This is an exciting opportunity to contribute to a continuous improvement programme focused on enhancing speed, efficiency, and quality across multiple delivery units. Key Responsibilities: Establish and embed consistent DevOps practices, tooling, and methodologies across product delivery teams. Drive improvements in digital service delivery through automation, standardisation, and More ❯

driven, with a team committed to innovation and continuous improvement. The Role As a Senior Corporate Account Manager , youll manage a portfolio of high-value clients, ensuring world-class service delivery and retention. Youll work closely with internal teams and the field-based sales function to develop strong client relationships, drive renewals, and deliver tailored energy solutions. Key … responsibilities include: Portfolio management overseeing new and existing client accounts to ensure service expectations are exceeded Relationship building developing and maintaining strong partnerships with key stakeholders Project management delivering service deliverables to agreed timelines and KPIs Data analysis interrogating client data to identify cost savings, efficiencies, and income opportunities Reporting producing Management Information (MI) reports, budgets, and consumption … the Energy Management System/portal Bill validation & query resolution ensuring accuracy and compliance across accounts Savings identification forensic analysis of historic accounts to uncover ongoing savings and refunds Service innovation assisting in the development of new energy management services for corporate clients About You Were seeking a highly skilled Senior Account Manager/Corporate Account Manager/Key More ❯

throughout the building. You will also liaise regularly with the client’s IT and facilities teams, as well as ClearVC’s remote support and engineering teams, to ensure consistent service delivery, identify improvement opportunities, and contribute to an ongoing programme of AV innovation and optimisation. Key Responsibilities Deliver excellent customer service, assisting users with their AV and … Act as the face of ClearVC onsite, liaising with the customer’s IT, facilities, and leadership teams to ensure AV needs are met. Work collaboratively with ClearVC’s central service and engineering teams for escalations and planned works. Maintain accurate records of room assets, incidents, and service activities. What You’ll Need Proven experience in a similar onsite … communication skills with a customer-first mindset. Ability to remain calm under pressure, manage multiple tasks, and prioritise effectively. A proactive, solutions-focused approach with a commitment to high service standards. Technical AV qualifications or manufacturer certifications (desirable). Why Join ClearVC? We’re a leading UK-based AV integrator known for our innovative solutions, technical excellence, and collaborative More ❯

throughout the building. You will also liaise regularly with the client’s IT and facilities teams, as well as ClearVC’s remote support and engineering teams, to ensure consistent service delivery, identify improvement opportunities, and contribute to an ongoing programme of AV innovation and optimisation. Key Responsibilities Deliver excellent customer service, assisting users with their AV and … Act as the face of ClearVC onsite, liaising with the customer’s IT, facilities, and leadership teams to ensure AV needs are met. Work collaboratively with ClearVC’s central service and engineering teams for escalations and planned works. Maintain accurate records of room assets, incidents, and service activities. What You’ll Need Proven experience in a similar onsite … communication skills with a customer-first mindset. Ability to remain calm under pressure, manage multiple tasks, and prioritise effectively. A proactive, solutions-focused approach with a commitment to high service standards. Technical AV qualifications or manufacturer certifications (desirable). Why Join ClearVC? We’re a leading UK-based AV integrator known for our innovative solutions, technical excellence, and collaborative More ❯

throughout the building. You will also liaise regularly with the client’s IT and facilities teams, as well as ClearVC’s remote support and engineering teams, to ensure consistent service delivery, identify improvement opportunities, and contribute to an ongoing programme of AV innovation and optimisation. Key Responsibilities Deliver excellent customer service, assisting users with their AV and … Act as the face of ClearVC onsite, liaising with the customer’s IT, facilities, and leadership teams to ensure AV needs are met. Work collaboratively with ClearVC’s central service and engineering teams for escalations and planned works. Maintain accurate records of room assets, incidents, and service activities. What You’ll Need Proven experience in a similar onsite … communication skills with a customer-first mindset. Ability to remain calm under pressure, manage multiple tasks, and prioritise effectively. A proactive, solutions-focused approach with a commitment to high service standards. Technical AV qualifications or manufacturer certifications (desirable). Why Join ClearVC? We’re a leading UK-based AV integrator known for our innovative solutions, technical excellence, and collaborative More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/… installations, as well as basic network/server troubleshooting and administration. Your knowledge of End User Compute technologies will be critical to this role through our Device Lifecycle Management service where you will build and deploy Laptops, Desktops, Mobile Phones, and other specialist use equipment across the customer estate. This will include travel to various other customer locations. You … and work unsupervised. Assesses risks effectively and the implications of your actions/advice to Littlefish and the customer. Prioritises tasks to achieve SLAs. Desirable: Working within a Managed Service Prover (MSP) What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, your main duties will include providing effective onsite technical support to Littlefishs customer on a dedicated basis, for desktop/laptop/… installations, as well as basic network/server troubleshooting and administration. Your knowledge of End User Compute technologies will be critical to this role through our Device Lifecycle Management service where you will build and deploy Laptops, Desktops, Mobile Phones, and other specialist use equipment across the customer estate. This will include travel to various other customer locations. You … and work unsupervised. Assesses risks effectively and the implications of your actions/advice to Littlefish and the customer. Prioritises tasks to achieve SLAs. Desirable: Working within a Managed Service Prover (MSP) What can we offer you? Referral Bonus Earn £1000 when you refer a friend to join us! Endless Learning Get access to Linked In Learning with over More ❯

Lancashire (hybrid 2 days per week on-site) Salary: up to £65,000 Industry: Smart Supply Chain and Lifecycle Management About the Client Our client is a long-established, service-focused business delivering intelligent, data-driven solutions that help organisations increase efficiency, reduce operational risk, and streamline complex logistical processes. With a strong reputation for reliability and innovation, they … of national and regional clients, many of whom rely on their services as a critical part of day-to-day operations. They pride themselves on combining technology with exceptional service delivery, offering bespoke solutions tailored to the evolving needs of their customers. The organisation continues to invest in digital transformation and strategic partnerships to remain at the forefront … best practice. Strong debugging, problem-solving, and communication skills. Nice to have: Docker/Kubernetes, SignalR, or third-party integrations. Perks & Benefits: 2 x basic annual salary Death in service 8% pension(5% employee) 25 days holiday plus bank holidays What happens next? One of our Recruitment Consultants will be in touch and inform you if youve been successful More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

collaborative environment. Play a key role in improving and scaling technology that powers coach hire logistics across the country. Be part of a company that combines technology with practical service delivery. To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply. More ❯

requires a balance of on-site presence (2 days per week) and remote work. The primary focus is on ensuring firewall and proxy compliance, security signoff for change requests, service improvement, relationship management, and staff development within the cybersecurity framework. Key Responsibilities: Become an SME on the Skybox firewall security toolset Enforce security and control objectives adhering to Standards … end understanding of the business/IT processes Understands what information should be communicated and when Experience of working in a wider business context with exposure to other organisations Service Delivery Security focused while maintaining a close eye on delivery Ability to prioritise, control, and react to rapidly changing demands/priorities Experienced in dealing with conflicts More ❯

Lancashire (hybrid 2 days per week on-site) Salary: £50,000-£55,000 Industry: Smart Supply Chain and Lifecycle Management About the Client Our client is a long-established, service-focused business delivering intelligent, data-driven solutions that help organisations increase efficiency, reduce operational risk, and streamline complex logistical processes. With a strong reputation for reliability and innovation, they … of national and regional clients, many of whom rely on their services as a critical part of day-to-day operations. They pride themselves on combining technology with exceptional service delivery, offering bespoke solutions tailored to the evolving needs of their customers. The organisation continues to invest in digital transformation and strategic partnerships to remain at the forefront … to turn data into practical business solutions. Bonus: exposure to DBT, Fivetran, Python, Git, data governance, or machine learning techniques. Perks & Benefits: 2 x basic annual salary Death in service 8% pension(5% employee) 25 days holiday plus bank holidays What happens next? One of our Recruitment Consultants will be in touch and inform you if youve been successful More ❯