26 to 50 of 111 Service Delivery Jobs in the North West

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities … play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and … grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply More ❯

largest property holder in Government, with more than £2.1 billion in property assets and over 55% of the Government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, aiming to halve carbon emissions from Government offices and achieve greater value for … Taxpayers. Job Description The Government Property Agency is seeking a friendly, flexible, and inspiring Business Systems Manager to lead the development and delivery of innovative enterprise systems that support their organisation's success. Working with leading-edge technology such as Microsoft Copilot, you will be tasked with transforming the tools and systems available to the GPA's workforce. As … part of the leadership team, you'll shape the future of the GPA's digital portfolio, overseeing strategy, architecture, systems delivery, and operational excellence. The successful candidate will drive digital innovation and automation, ensuring seamless integration of leading-edge platforms and operational efficiency. This role sits at the intersection of Smart Buildings, BIM/CAD, IoT-driven Digital Twin More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software Support … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

Our client is known for the continuous professional development opportunities they offer, and this is an exciting new role within their IT Customer Services Team to drive automation in Service Delivery. Ideally they are looking for an individual with experience in virtual agent technology who has the ability to look to automation of processes end to end. You will … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

above this will be supplemented with a specialist pay allowance. Published on 26 June 2025. Deadline 6 July 2025. Location Manchester About the job Job summary The Government Digital Service (GDS) is the digital centre of government, responsible for setting, leading, and delivering the vision for a modern digital government. Our priorities include: Joining up public sector services Harnessing … citizens to interact with government services. Products & Services Directorate The GOV.UK App team is part of the Products & Services Directorate, responsible for shared systems and technology that make public service delivery more efficient: GOV.UK App: building personalized, proactive citizen relationships GOV.UK Pay: enabling online payments GOV.UK Notify: sending high-volume communications GOV.UK Forms: creating accessible online forms As … and reconciling stakeholder needs Ability to evaluate ROI and value for money Data-driven decision-making skills Communication strategies to drive adoption Experience across different product lifecycle phases and delivery teams More ❯

Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive … service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work: Work without continuous supervision and provide professional support services to Intercity customers. Reporting: Assist in preparing internal and/or customer-facing reports. Information Gathering: Use the internet More ❯

contribute to the internal knowledge base. Perform software testing and participate in product improvement initiatives. Collaborate with clients, internal teams, and third-party vendors to ensure seamless communication and service delivery. Stay current with software updates and industry best practices through ongoing training and certification. Key Attributes Solid grounding in accounting principles and practices. Strong analytical and troubleshooting skills. … Excellent verbal and written communication abilities. A proactive and customer-centric approach to service delivery. Ability to work independently as well as collaboratively within a team environment. Preferred Skills Familiarity with accounting or ERP software systems. Basic technical knowledge of IT infrastructure (e.g., Windows environments, SQL, cloud-based platforms). Strong proficiency in Microsoft Office tools, especially Excel and … Power BI. Experience in delivering presentations or software demonstrations. Background in project coordination or implementation work. Candidate Profile Passionate about delivering high-quality support and service to users. Excellent interpersonal skills with the ability to communicate at all organizational levels. Strong organizational skills and attention to detail. Resilient and able to remain calm under pressure. Enthusiastic about learning and More ❯

vary between infrastructure deployments and SaaS deployments. (M365 Services mostly) About Lyra Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform … team members and help mentor less experienced staff to support their development. • Lead internal training sessions to increase the overall technical knowledge of the team, ensuring high standards of service delivery. Our ideal Technology Services Consultant has the following qualifications: • I.T Support experience required around 3rd Line Support. • Experience of project implementation, monitoring and maintaining systems and networks. • Expertise More ❯

Service Desk Team Leader Manchester - Hybrid £38,000 - £42,000 Lorien is recruiting a Service Desk Team Leader for a large gaming development company in Manchester. This role offers an experienced professional the chance to lead a team, manage service delivery, and drive improvements in a dynamic, supportive environment. Lead a team of Service Desk … Analysts, ensuring top-tier service for 1000 multi-site users. Key Responsibilities: Service Desk Ownership: Manage all incoming tickets and uphold high service levels. Team Leadership: Lead, develop, and appraise Service Desk Analysts. Service Improvement: Drive continuous improvement via ITIL, training, and 24/7 team collaboration. SLA Management: Monitor SLAs, report on targets, and … optimise performance (balancing data with team support). Support Delivery: Provide remote and face-to-face troubleshooting. Required Skills: Proven Service Desk Experience: Solid background, ideally with team leadership. ITIL Familiarity: Good understanding for continuous improvement. ITSM Tool Proficiency: Experience with tools like Solarwinds Service Desk, ServiceNow, FreshDesk, or similar. SLA-Driven Mindset: Ability to work to More ❯

Manchester, supporting the launch of a new SME Cyber proposition targeting significant GWP growth by 2030. You'll be responsible for team leadership, trading performance, operational excellence, and broker service across e-trade and open market platforms. This is a high-impact, strategically important role reporting to the Head of Trading. Ideal for a commercially driven leader with experience … market-a space worth c.£300M and growing 15% annually. As part of this, we are launching a dedicated Cyber centre of excellence based in Manchester to support the delivery of our 2025-2030 UK strategy. You're a dynamic trading leader who thrives in fast-moving, high-growth environments. You bring deep underwriting expertise (ideally in Financial Lines … and strength of a global brand with the agility and intimacy of a local trading unit. Our e-trade and open market model enables us to compete smartly and service brokers with speed, flexibility, and underwriting expertise. What you'll be doing: Lead the UK Cyber trading team (open market and e-trade) with full accountability for performance and More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

driven consultancy is hiring Senior Product Managers to help their clients solve complex challenges. As a senior voice in their Product team, you'll lead cross-functional teams, shape service delivery strategies, and ensure every decision keeps real users at the core. This role goes beyond managing backlogs - it's about inspiring teams, navigating ambiguity, and delivering measurable … value. What You'll Be Doing Own and define product strategy, vision, and roadmaps Guide teams through discovery to delivery, ensuring alignment with user needs and client goals Prioritise work that maximises impact, not just output Engage senior stakeholders and build consensus in complex environments Lead multidisciplinary teams and coach others in product thinking Champion agile principles and user … centred design Balance delivery constraints with creativity and clear decision-making What You'll Bring Significant experience in product management, ideally across consultancy or public sector environments Strong leadership across agile teams - delivery managers, designers, developers, and more Clear, confident communication with both stakeholders and delivery teams A track record of translating user needs into product success More ❯

projects and programmes in motion. This ensures alignment, transparency, and execution across both central and club-level initiatives. Your Impact 1.Programme Coordination and Governance: Ensure alignment, visibility, and effective delivery of all strategic and functional initiatives by maintaining a clear programme roadmap, leveraging tools for transparency, and holding regular stakeholder meetings to capture requirements and manage risks. 2. People … acting as a project manager. Guide other members of the People Team in the build of people experience journeys to drive consistency in approach 3. Best-Practice Customer Experience: Delivery of People Services solutions across the Group, ensuring that service delivery is customer-focused, efficient, and measurable from small queries to significant moments that matter. Continuously measure … People Services customer experience to evolve the delivery of the team. 4. Cyclical People Team Activity: Accountable for coordinating the communications and processes of cyclical activity that is managed by the People Services Team, allowing the team to be proactive in the management of repeating activity in the team 5. Shared and Connected Processes: Work with colleagues in the More ❯

analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real … to timelines. Monitor and manage events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a More ❯

analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real … to timelines. Monitor and manage events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a More ❯

leaders and diverse, demanding groups Experience in data analysis and producing management reports to support decision-making Understanding of ITIL and how changes are managed in IT services or service delivery APM Project Management Qualification As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and More ❯

digital services to our residents. We are looking for a talented, creative and experienced Senior Web Developer to join our development team and help enhance our online presence and service delivery. This is a highly varied role giving the successful candidate the opportunity to work across multiple projects and at all stages of the software development lifecycle. Whilst focused More ❯

digital services to our residents. We are looking for a talented, creative and experienced Senior Web Developer to join our development team and help enhance our online presence and service delivery. This is a highly varied role giving the successful candidate the opportunity to work across multiple projects and at all stages of the software development lifecycle. Whilst focused More ❯

COMPLIANCE SERVICE DELIVERY MANAGER/OPERATIONAL IT COMPLIANCE Up to £100,000/Bonus/Car Allowance & Strong Staff Benefits SECURE has Strategically Partnered with a Multi-Award Winning, Software Based organisations. As an independently owned market leader, they are a major driving forces behind Innovative Development of Enterprise-Led Internet Technology. Success in this position with enable … Individuals, LGBTQ+ Community Members, Veterans & those from Diverse Socioeconomic Backgrounds. Searches: Compliance Manager/IT Compliance Manager/Operational Compliance Manager/IT Operations Manager/IT Manager/Service Delivery Manager More ❯

days onsite) Salary: £40,000 - £45,000 (DoE) Are you a driven Project Manager with experience delivering tech projects within an MSP environment? This Preston-based Managed Service Provider is expanding their delivery function and looking for someone to own customer projects from start to finish. The Role: You'll oversee infrastructure and cloud migration projects, onboarding new … clients, upgrading systems, and ensuring seamless delivery in a customer-facing role. Working closely with service teams and technical leads, you'll keep stakeholders updated and projects on track. The Client: This business has built a reputation for quality service delivery and is trusted by SMEs and enterprise clients across the UK. With a strong project … pipeline and client base, they're now looking to grow the team with a capable and confident PM who can build rapport and manage delivery expectations. Requirements: 3+ years' experience in project delivery within an MSP or IT services environment Proven ability to manage infrastructure, cloud or cyber-related projects Comfortable in customer-facing roles, managing expectations and More ❯

Project Manager Service Delivery Location: Hybrid Bolton/But can be located anywhere in the UK Salary: 30-40k DOE Travel Required: Yes (including overnight stays) We are seeking an experienced and adaptable Project Manager to join our Service Delivery team. This role goes beyond traditional project management you will be required to lead projects … understanding of project management principles, experience within technical or AV environments, and the ability to thrive in fast-paced, hands-on settings. Key Responsibilities: Take full ownership of the service delivery project lifecycle from planning and execution to on-site installation and final sign-off with the client. Allocate tasks and responsibilities based on team members skills, experience … all projects are delivered on time and within budget. Oversee multiple concurrent projects ranging from small installations to complex, high-value deliveries. Supervise on-site installation engineers throughout the delivery phase to ensure quality and client satisfaction. Serve as the single point of contact, providing regular updates to both internal teams and clients. Support and mentor junior project managers More ❯

ready to move into formal leadership. As Head of IT & Digital Services, you'll lead three growing teams IT, Software Development, and Information Security while remaining hands-on in delivery, automation, and systems improvement. This hybrid doer-manager role offers the opportunity to drive internal change, enhance service delivery, and shape a high-performing tech function aligned … with business goals. Your Responsibilities Drive improvements across internal IT systems, infrastructure, and support processes Contribute hands-on to technology projects, especially in automation and service optimisation Shape and grow the internal IT, InfoSec, and software development capabilities Work closely with stakeholders to identify inefficiencies and deliver practical, tech-enabled solutions Support the development and delivery of internal … continuous improvement Your Competencies Proven experience in a senior IT or technical role (e.g. infrastructure, dev, automation) Strong technical capability with hands-on experience in systems support or solution delivery Experience working with internal IT systems, development projects, or business automation Familiarity with cloud platforms (e.g. Azure, AWS) and modern IT practices Excellent interpersonal and communication skills, with the More ❯

per year & excellent Sodexo benefits Blue light card Job Introduction As a Deputy Hotel Services Manager based at Wythenshawe Hospital , you are a passionate leader, driving excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience. Your role is pivotal in ensuring that the standard of food and domestic cleaning services achieves … environment for everyone. In this exciting role, your focus will be on assisting with the provision of Food and Domestic Services throughout Wythenshawe Hospital. Emphasis will be based on service delivery and quality of patient satisfaction at ward level. To achieve this, you will build and maintain a strong working relationship with our client and their operational teams … patient care and making a positive impact in their daily lives. Your role is vital to the success of our operations, as you support with the efficient and effective delivery of our food and domestic services. As this is a busy hospital environment open every day 365 days per year, the ability to work some weekends is required. Join More ❯

ready to move into formal leadership. As Head of IT & Digital Services, you'll lead three growing teams—IT, Software Development, and Information Security—while remaining hands-on in delivery, automation, and systems improvement. This hybrid “doer-manager” role offers the opportunity to drive internal change, enhance service delivery, and shape a high-performing tech function aligned … with business goals. Your Responsibilities Drive improvements across internal IT systems, infrastructure, and support processes Contribute hands-on to technology projects, especially in automation and service optimisation Shape and grow the internal IT, InfoSec, and software development capabilities Work closely with stakeholders to identify inefficiencies and deliver practical, tech-enabled solutions Support the development and delivery of internal … continuous improvement Your Competencies Proven experience in a senior IT or technical role (e.g. infrastructure, dev, automation) Strong technical capability with hands-on experience in systems support or solution delivery Experience working with internal IT systems, development projects, or business automation Familiarity with cloud platforms (e.g. Azure, AWS) and modern IT practices Excellent interpersonal and communication skills, with the More ❯