26 to 50 of 112 Service Delivery Jobs in the North West

Working - Occasional travel to Manchester 6-month initial contract CTC clearance preferred We are seeking three experienced ServiceNow Developers to support a major end client via a leading managed service provider. These hybrid UK-based roles offer an opportunity to contribute to a large-scale transformation programme, delivering high-quality ServiceNow solutions in a collaborative environment. Projects Available … and IRM/H&S/BCM modules preferred. Strong capability in managing and delivering incremental system changes. 2 x ServiceNow Developers - Payroll Project Experienced in HRSD (Human Resources Service Delivery) . Proven track record of integrating and maintaining payroll-related workflows within ServiceNow. Key Responsibilities Deliver and implement functional and configuration changes across ServiceNow modules. Support seamless … fault reporting and resolution within ServiceNow. Collaborate effectively with technical and business stakeholders. Execute configuration, service delivery, and implementation activities (CSD). Operate confidently across SPN and CSN environments. Requirements Strong verbal communication skills, with the ability to engage across diverse teams. Proactive and hands-on approach, able to work independently and as part of a team. Proven More ❯

in Warrington. Our client is seeking an experienced IT Project Manager with ServiceNow experience to join their dynamic team. This role offers a unique opportunity for a skilled and delivery-focused project manager to work in a fast-paced environment alongside developers, scrum masters, and technical consultants. The successful candidate will bring strong experience managing IT project delivery, stakeholder communication, financial reporting, and vendor management. Responsibilities Manage delivery of IT work packages as part of the wider programme, reporting progress to the Portfolio Manager Ensure IT deliverables meet agreed standards of quality, time, and cost as outlined in work package definition documents Oversee end-to-end IT delivery, from acceptance of requests to project close … down Control project scope and manage changes effectively Monitor overall progress and take corrective action as needed Lead delivery teams and manage third-party vendors or partners Identify, log, and manage risks, assumptions, issues, and dependencies Communicate effectively with business unit project managers and delivery partners Ensure outputs meet service acceptance standards and secure appropriate sign-off More ❯

At CGI, we’re shaping the future of IT service excellence—empowering our clients to achieve operational resilience and outstanding customer experiences. As part of our Service Support team, you’ll play a pivotal role in maintaining seamless IT operations, resolving complex incidents, and driving continuous improvement across mission-critical systems. This is your opportunity to contribute to … clearance. This role is based on-site 5 days per week, in Liverpool. Your future duties and responsibilities In this role, you’ll take ownership of day-to-day service operations—ensuring incidents and service requests are managed efficiently and effectively. You’ll collaborate closely with clients, vendors, and CGI colleagues to maintain high service standards and … identify opportunities for improvement. Working in a 24/7/365 environment, you’ll apply your problem-solving skills to keep systems running smoothly, contributing to continuous service innovation and knowledge sharing. You’ll be empowered to take initiative, collaborate across teams, and bring creative solutions that enhance service delivery and client satisfaction—supported by CGI More ❯

The Service Desk Analyst Apprentice will support the IT team in providing first line IT support and excellent customer service to staff across the organisation. Role This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist … with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests in the … service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and professional support to all users Keep staff informed of the progress of their requests Learn to explain technical issues in simple, clear terms for nontechnical users More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in large … scale transition programmes, particularly in service transitions between contracts. Understanding business drivers and the impact of change/release across a complex IT estate. Applying ITIL service management principles, particularly around change and release. Working knowledge of service management tooling (ServiceNow is desirable, but not essential if you're willing to upskill). Skills & Qualifications ITIL v3 More ❯

to play a key role within a busy and ambitious group of schools that have a packed project pipeline ahead. As the Lead ICT Technician, youll take ownership of service delivery, project delivery, reporting, and team leadership, as well as being an escalation point for the service desk and getting involved in project work. We are More ❯

through high-level data analysis, interpretation, and presentation. The postholder will be responsible for extracting, processing, and presenting data across a range of services, enabling evidence-based decision-making, service improvement, and the development of successful bids for future contracts. Main duties of the job Data Extraction & Management Analytic & Insight Contract & Bid Support Reporting & Visualisation Collaboration Please refer to … the health of their patient populations. Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Data Extraction & Management Extract, transform, and analyse data from clinical systems, commissioning datasets, and internal service databases. Ensure data integrity, accuracy, and compliance with information governance standards. Analytics & Insight Provide meaningful analysis to support service delivery, contract performance monitoring, and business planning. Identify … trends, risks, and opportunities within population health, service utilisation, and workforce data. Translate complex datasets into clear, evidence-based insights to inform senior leadership and clinical decision-making. Contract & Bid Support Produce high-quality data analysis to support new service development, business cases, and tender submissions. Model population demand, activity forecasts, and financial implications for proposed services. Reporting More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

Driving Excellence in Technical Support! Join us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our … services and driving continuous improvement. About us We are a rapidly growing Omnichannel SaaS organisation on a mission to boost productivity, improve customer service, and increase efficiency across various industries. Based in Manchester, UK, our influence spans five continents, with offices in Barcelona, Miami, Melbourne, and South Africa, and we're not done yet- we're still growing at … customer success through exceptional support. • Prioritise effectively, identifying and resolving root causes of recurring issues. • Demonstrate expertise in technical support, maintaining professionalism in all interactions. • You will ensure quality delivery in every customer interaction. Who is suitable for this role? • Proven track record as a Service Desk Manager or similar role • Proficiency in help desk and remote control More ❯

We are looking for a proactive and tech-savvy Customer Service Manager to support the Customer Service Director by managing the day-to-day operations of our Technical Support team. In this role, you will ensure smooth service delivery, effective customer issue resolution, and consistent achievement of team-level KPIs. This is a hands-on leadership … role focused on operational execution, team development, and customer engagement. You will manage agents directly, handle escalations, and play a key part in maintaining service quality and customer satisfaction. Key Responsibilities: Oversee daily support operations, including ticket queues, call flows, and escalations. Manage and coach support agents to ensure efficient and effective resolution of customer issues. Handle escalations from … operational challenges. Assist in implementing process improvements and ensuring consistent documentation. Work beyond normal hours when necessary to support business-critical needs. Required Skills and Qualifications: Experience in customer service or support team management within a technical environment. Strong understanding of help desk platforms, ticketing systems, and CRM tools. Hands-on technical aptitude with the ability to support troubleshooting More ❯

to play a key role within a busy and ambitious group of schools that have a packed project pipeline ahead. As the Assistant IT Manager, youll take ownership of service delivery, project delivery, reporting, and team leadership. We are looking for a confident leader and excellent communicator who can act as a trusted link between the MSP More ❯

enough to steer through complex issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs). Responsibilities Responsible for managing customers through … in a timely manner. Ensure Customer Deliver Dates are prioritized Essential Experience • Analysis, organisation, and planning skills • Excellent communication skills (written and verbal) • Self-motivated and driven to meet service objectives and targets • Enthusiastic and highly motivated with an eye for detail • Able to liaise and interact effectively with management, technical teams, and customers • Ability to listen, empathise and … or portals Knowledge of telecoms industry fibre broadband products and services Benefits • £25,000 - £26,000• 25 days holiday plus bank holidays• Birthday and work anniversary off • Death in service• PensionImportant Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and More ❯

A leading UK - based managed service provider are looking to add a first line level engineer to their service delivery team at West Lakes Science Park in Celator Moor supporting a key UK infrastructure client of theirs. This role will be a full time position based on site Monday - Friday. Key responsibilities: Perform Break Fix on all … supported IT equipment (desktop/laptop/tablet/printer/phone) where a known fix is available, ensuring normal service is restored as quickly as possible (or a work around provided) with minimal disruption to the customer, ensuring the customer is kept fully up to date with progress To replace consumable kit when spares are available, enabling a More ❯

Helpdesk Team Leader Im recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isnt just a team leader role youll stay hands-on, get stuck into escalations, and be the go-to technical expert for the team. If you enjoy balancing leadership with technical problem-solving, this … support: Troubleshoot and resolve escalated 2nd/3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations … Intune, and security Networking fundamentals (DNS, DHCP, VPN, firewalls) Windows Server and Active Directory environments What Were Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent More ❯

Helpdesk Team Leader I’m recruiting for a well-established MSP who needs a technically strong Helpdesk Team Leader to run their busy service desk. This isn’t just a team leader role — you’ll stay hands-on, get stuck into escalations, and be the go-to technical expert for the team. If you enjoy balancing leadership with technical … support: Troubleshoot and resolve escalated 2nd/3rd line tickets Leadership: Mentor engineers, review work quality, and manage performance Prioritisation: Oversee ticket flow, manage escalations, and meet SLAs Technical delivery: Configure, administer, and maintain client systems Process improvement: Spot recurring issues, implement fixes, and improve documentation Client engagement: Act as a point of contact for key clients during escalations … and security Networking fundamentals (DNS, DHCP, VPN, firewalls) Windows Server and Active Directory environments What We’re Looking For Ideally experience leading or being an escalation point within a service desk/helpdesk team (MSP experience highly preferred) Strong troubleshooting skills across Unify, Google Workspace, and M365 environments Confident in handling escalated technical issues and staying hands-on Excellent More ❯

Helpdesk Administrators to join a busy facilities management team based in Warrington. You'll be part of a supportive helpdesk environment responsible for coordinating maintenance requests and ensuring efficient service delivery for a portfolio of public sector sites. This role would suit someone with previous experience in facilities coordination, service desk support, or property maintenance administration. It … with the potential for long-term or permanent opportunities. Key Responsibilities Manage work orders from start to finish, including scheduling and coordinating planned and reactive maintenance tasks. Accurately log service requests, incidents, and complaints, ensuring correct classification for reporting and trend analysis. Monitor, update, and escalate work orders to meet agreed service levels. Raise purchase orders and liaise … with external suppliers to ensure timely service delivery. Maintain a strong understanding of facilities management systems (e.g. Maximo or similar). Stay informed of contract updates and share information with colleagues. Resolve customer issues professionally in line with internal procedures. Support additional projects and contracts as needed. Candidate Requirements Essential: Experience in a facilities management, helpdesk, or customer service More ❯

ASAP Clearance Required: SC Clearance & BPSS On-Call Requirement: Once up to speed, participation in a paid, shared on-call rota to respond to P1 major incidents outside normal service hours. Rate: To be discussed Role Overview ECS Group is seeking a skilled and proactive 2nd Line Onsite Engineer to provide efficient and timely support to end users. This … role is critical in maintaining business continuity and ensuring high-quality IT service delivery within a collaborative and fast-paced environment. Key Responsibilities Deliver second-level BAU (Business As Usual) support to end users with professionalism and efficiency. Act as 'smart hands' for other IT teams and Service Management to support business continuity. Troubleshoot and resolve technical More ❯

ASAP Clearance Required: SC Clearance & BPSS On-Call Requirement: Once up to speed, participation in a paid, shared on-call rota to respond to P1 major incidents outside normal service hours. Rate: To be discussed Role Overview ECS Group is seeking a skilled and proactive 2nd Line Onsite Engineer to provide efficient and timely support to end users. This … role is critical in maintaining business continuity and ensuring high-quality IT service delivery within a collaborative and fast-paced environment. Key Responsibilities Deliver second-level BAU (Business As Usual) support to end users with professionalism and efficiency. Act as 'smart hands' for other IT teams and Service Management to support business continuity. Troubleshoot and resolve technical More ❯

ASAP Clearance Required: SC Clearance & BPSS On-Call Requirement: Once up to speed, participation in a paid, shared on-call rota to respond to P1 major incidents outside normal service hours. Rate: To be discussed Role Overview ECS Group is seeking a skilled and proactive 2nd Line Onsite Engineer to provide efficient and timely support to end users. This … role is critical in maintaining business continuity and ensuring high-quality IT service delivery within a collaborative and fast-paced environment. Key Responsibilities Deliver second-level BAU (Business As Usual) support to end users with professionalism and efficiency. Act as "smart hands" for other IT teams and Service Management to support business continuity. Troubleshoot and resolve technical More ❯

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge More ❯

standards, and audit requirements. Maintain accurate documentation and audit trails for key and device management. Provide incident, change, and problem management aligned with ITIL. Collaborate with stakeholders to support service delivery and project work. Participate in out-of-hours support as needed. Essential Skills & Qualifications: Bachelor's degree in Computer Science or related field. Experience in cryptography or More ❯

Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality customer experience. Please note this role is remote but requires you … in their Chester office 1 day a fortnight. Key Responsibilities: Manage and nurture client relationships to ensure long-term success and retention Oversee service levels, performance, and customer satisfaction across key accounts Act as the escalation point for client issues, driving resolution and continuous improvement Provide insights and feedback to inform product development and service enhancements Work cross … functionally with engineering, support, QA, and commercial teams What We Are Looking For: Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation Solid understanding of SLA frameworks, incident management, and service models Excellent communication and More ❯

Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality customer experience. Please note this role is remote but requires you … in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous improvement• Provide insights and feedback to inform product development and service enhancements• Work cross … functionally with engineering, support, QA, and commercial teams What We Are Looking For: • Strong experience in customer success, account management, or technical delivery within a B2B software or infrastructure environment• Proven ability to manage enterprise or critical accounts with responsibility for retention and value realisation• Solid understanding of SLA frameworks, incident management, and service models• Excellent communication and More ❯

and performance management. Streamline IT processes and implement best practice standards across the supplier base. Manage Change Management processes to ensure smooth transitions and minimal disruption. Partner with the Service Desk Manager to maintain the IT Service Catalogue and key supplier relationships. Contribute to IT Operations budgets and roadmap planning (approx. £1 million spend). Deliver insightful dashboards … performance reports, and analysis to management. Support compliance with frameworks and standards such as PCI, GDPR, and ITIL. About You: Experienced in managing IT suppliers, contracts, and service delivery within a business of around 250-300 employees. Confident managing budgets of around £1 million. Commercially astute and analytical - able to assess value over price and make informed recommendations. More ❯