26 to 50 of 54 Service Delivery Jobs in the North West

remote engineer for a substantial corporate user base Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site … Develop trends by monitoring and analysing Incidents, Problems and Requests Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA’s Escalate issues as appropriate ...

best possible terms. Key Responsibilities: Develop, implement, and continuously enhance procurement policies, procedures, and best practices. Identify cost-saving opportunities while ensuring service quality and operational efficiency. Ensure compliance with internal controls, governance frameworks, and industry regulations. Manage adherence to ISO 27001 processes and controls. Ensure compliance and reporting … procurement process covering sourcing, supplier selection, contract negotiation, and supplier performance management. Build and maintain strong relationships with key suppliers and vendors. Negotiate contracts, Service Level Agreements (SLAs), and commercial terms to optimise business value. Conduct regular supplier performance reviews to assess quality, cost, service levels ...

will be split between primary subject matter expertise in Adobe or Google Analytics (40-60%), secondary subjects like CRO planning (15-25%), and managing delivery teams and client relationships (15-45%). Core Service Delivery: You will manage workstreams across six core service strands. This includes … role is thinking outside your comfort zone, such as identifying when a data audit is needed to improve testing quality. Strategy & Mentorship: Beyond delivery, you will support the COO and clients on digital experience strategy and tool selection. You will provide high-level training to clients ...

Proofpoint) Mimecast MS E5 Security Suite Strong analytical skills with the ability to efficiently troubleshoot and diagnose technical faults Good working knowledge of IT service delivery processes Established knowledge of modern Windows (desktop and server) operating systems, and also familiar with Mac/Linux operating systems Competent knowledge …/XenDesktop/WEM and how it fundamentally works Experience with troubleshooting networking issues on the LAN Good awareness of working with the IT Service Management system This is a permanent Head of Cyber Security role based at offices in Manchester, with 2 days in the office ...

Youll lead and develop a team of NOC Operators, support day-to-day operations, and help shape how we continue to deliver award-winning service to our customers. This is a hands-on, people-focused role where youll combine technical understanding with practical leadership to keep our services operating … Operations. Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics. Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support. Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems. Providing ...

joining a well-established connectivity and managed services provider operating heavily within the public sector. The business has built a strong reputation for service delivery and continues to win new contracts as it grows. Because of that growth, the focus now is consistency. They want work handled … follow. Who we are looking for Were looking for someone who naturally brings structure and clarity to how work happens. Typical backgrounds could include; Service/Operations Analyst ITSM/PSA/Workflow system administrator Technical Project/Delivery Coordinator Business Systems or Automation Analyst Senior service ...

Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify … provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare ...

team to drive continual improvement through innovation, automation and integration of its tools and processes. The key responsibilities of the role are: Lead the delivery and maintenance of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security … ordination of patch management activities for internal systems and hardware Assessing and recommending server hardening activities to be completed by the Infrastructure and Service Delivery teams Supporting audit and due diligence activities within Technology Services Supporting and advising on projects and change initiatives to ensure that there ...

JDBC, SOAP) solutions; their integration with the end-to-end solution. Will be accountable for the quality of the design, assessment of risk, and delivery of the components. Design, develop, and implement SAP FIORI applications. Collaborate with business users to understand and analyze requirements. Develop custom SAP UI5 applications …/FIORI, reducing technical debt and developing new features to help enable the business through ERP. Responsible for providing product and service direction to the Product Management Team and implement these as part of a self-organising team. Diagnosing service delivery problems and initiating actions to maintain ...

Partnership Co-ordinator Salary: £32,000 per annum Location: Preston, Fylde & Wyre Job Summary The Integration and Partnership Co-ordinator will support the effective delivery of the Connect to Work programme by coordinating integrated working and building strong partnerships across internal teams and external organisations. The post holder will … supports positive employment outcomes for participants. The Integration and Partnership Co-ordinator will contribute to shaping and embedding partnership and integration practices across the delivery team. Main Duties & Responsibilities Core Responsibilities Act as the central point of coordination for integration and partnership activity within the Connect to Work delivery ...

backgrounds. Who You Will Work With Our client is a well-established company in the insurance sector, known for its focus on customer service and growth. It promotes a positive workplace culture that supports employee development and balance. The company offers opportunities for meaningful contributions in a dynamic environment. … reviewing, sizing and prioritising the change portfolio.* Engage in SaaS communities to represent the business, influence product roadmaps and prioritise enhancements that improve service delivery, employee experience and efficiency.* Help shape chatbot strategy; monitor performance, usage and feedback; oversee content creation and deployment updates. What you bring: * Strong ...

continual improvement of AJ Bell’s enterprise security tools, platforms and processes, driving innovation, automation and integration across the technology estate. Key Responsibilities Lead delivery and ongoing management of enterprise security solutions across Endpoint, Cloud, Network, DevOps and Security Monitoring Design and implement secure infrastructure controls aligned to industry … handover and value realisation Lead and coordinate patch management activities across internal systems and hardware Recommend and guide server hardening improvements with Infrastructure and Service Delivery teams Support audits, regulatory reviews and due diligence activities Provide security oversight across projects and change initiatives to protect AJ Bell ...

Account Manager – Managed Services (MSP) A top-ranked European Managed Service Provider is hiring an experienced Account Manager to join its growing team. This is a client-facing role focused on building trusted, long-term partnerships with mid-market and high-growth businesses. The Role You will … clients — managing relationships, providing strategic and technical guidance, and identifying opportunities to grow and protect recurring revenue. You’ll work closely with pre-sales, delivery, marketing, and procurement teams to ensure excellent service and client satisfaction. Key Responsibilities Manage and grow relationships with key client stakeholders Provide consultative ...

experienced engineer looking for long-term stability, strong earning potential through overtime, and clear opportunities for development within a market-leading organisation. Key responsibilities Service, maintain and repair generators (201400 kVA) and compressors at customer sites Diagnose faults, replace components and carry out effective mechanical repairs Work on fleet … planned maintenance and aim to achieve first-time fixes wherever possible Communicate professionally with customers and internal teams to ensure a high standard of service delivery Complete all work in line with company Health & Safety policies and procedures Skills and experience Full UK driving licence Strong technical knowledge ...

business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with … point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build ...

supporting critical government operations. The organisation oversees a wide range of public-facing and internal functions, working across multiple departments to ensure effective service delivery, policy implementation, and operational support. Your new role Design, develop, and maintain SailPoint connectors, workflows, rules, and APIs for automated provisioning ...

ensure resilience, data protection and operational continuity. Work closely with third-party providers, raising/tracking tickets, managing performance and ensuring high-quality service delivery. Benefits: The opportunity to own internal IT in a modern, growing organisation Exposure to cloud, security and infrastructure work beyond typical support roles ...

with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with day-to-day delivery and support. You will work closely with senior stakeholders and suppliers, and you may also be required to line manage IT support staff (depending … Management System appropriate to a regulated environment Ensure compliance with GDPR and other relevant requirements, and lead IT risk management IT Manager - Supplier and service management: Source, evaluate and manage IT suppliers and service providers Negotiate contracts, monitor performance, and ensure value for money Manage third-party support ...

Description The Vendor Relationship Manager has commercial and operational responsibility for Fosway's research and services with the Vendor community, including core research, delivery of the Fosway Vendor Programme (FVP) and added value services. Working closely with the Service Delivery and Research Operations Managers, you will … there is no additional OTE. Responsibilities Drive Successful Vendor Relationship Outcomes Primary relationship manager for vendors Managing the vendors' participation in core engagement and service credit activities Onboarding of new vendors Follow vendor management processes and ensure all supporting documents are maintained and updated in a timely manner Ensuring ...

13.47 p/h - 40 hours per week Temporary – 2 months We are currently recruiting on behalf of a large, well-established Facilities Management service provider for an experienced Facilities Helpdesk/CAFM Coordinator to support a key client contract. This is a busy, site-based role requiring strong … lifecycle of reactive works between the Facilities Team and end users Liaise regularly with the Lead Engineer and Regional Facilities Manager to ensure service delivery standards are maintained Support the review of subcontractor performance, providing feedback via internal systems with Contract Support assistance Proactively identify and help implement ...

confident guidance - avoiding unnecessary jargon or complexity. Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Collaborate across teams - Sales, Service Delivery, and Account Management - to win new business, support renewals and keep current customers happy. Track and manage activity ...

/4HANA Public Cloud and SAP SuccessFactors. The programme will modernise the core HR, Finance, Procurement, and Payroll capabilities to improve service delivery.As part of the internal test team, we are seeking an experienced SAP Test Analyst to work across both S/4HANA Public Cloud and SuccessFactors modules ...

year alone to retrain, embark on new career paths, or establish their own businesses. The Integration and Partnership Co-ordinator will support the effective delivery of the Connect to Work programme by coordinating integrated working and building strong partnerships across internal teams and external organisations. The Integration and Partnership … employment outcomes for participants. What youll do Act as the central point of coordination for integration and partnership activity within the Connect to Work delivery team Support the development, implementation, and maintenance of integrated working partnerships across internal teams and external partners and stakeholders Market the Connect to Work ...

discussions, balancing quality with pragmatism, and ensuring our platform remains secure, scalable, resilient and cost-efficient as we grow. Reporting to the Chief Product & Service Delivery Officer, youll partner closely with Product, Psychometric Innovation, Professional Services and Support to represent the engineering point of view in all strategy … motivated to coach and develop engineers through regular 1:1s and collaboration Think about platform reliability, security, and cost efficiency as much as feature delivery Like solving complex problems collaboratively and pragmatically If most of that resonates (even if your path has been unconventional) wed love to hear from ...

title: IT Service Desk Team Lead Location: Head Office (Barrow-In-Furness) Are you ready to take the lead in delivering exceptional IT support? An exciting opportunity has arisen for a confident and experienced individual to join our client as the IT Service Desk Team Lead. … where values align with genuine responsibility. We welcome applicants from diverse backgrounds and are dedicated to building an inclusive workforce. Key Responsibilities: Lead the Service Desk team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests ...