26 to 50 of 160 Service Delivery Jobs in the North West

in strategically developing and managing our key accounts within the Data Centre and Facilities Management sectors. Your primary objective will be to ensure the delivery of exceptional customer service while proactively identifying new business opportunities to enhance sales growth. Key Responsibilities: Oversee complete account responsibilities for key accounts … and Facilities Management sectors. Strategically develop and penetrate accounts to maximise opportunities across the UK. Manage all facets of account administration, encompassing business development, service delivery, and financial assessments. Act as the principal liaison for key customers, ensuring effective management and evaluation of contracts and projects. Foster strong … reactive services. Identify opportunities for deeper account penetration and the establishment of new revenue streams. Collaborate with the Crown Oil Environmental Team to enhance service delivery and customer satisfaction. Requirements: A self-motivated individual with a strong emphasis on generating opportunities and achieving results. Demonstrated experience in account More ❯

in strategically developing and managing our key accounts within the Data Centre and Facilities Management sectors. Your primary objective will be to ensure the delivery of exceptional customer service while proactively identifying new business opportunities to enhance sales growth. Key Responsibilities: Oversee complete account responsibilities for key accounts … and Facilities Management sectors. Strategically develop and penetrate accounts to maximise opportunities across the UK. Manage all facets of account administration, encompassing business development, service delivery, and financial assessments. Act as the principal liaison for key customers, ensuring effective management and evaluation of contracts and projects. Foster strong … reactive services. Identify opportunities for deeper account penetration and the establishment of new revenue streams. Collaborate with the Crown Oil Environmental Team to enhance service delivery and customer satisfaction. Requirements: A self-motivated individual with a strong emphasis on generating opportunities and achieving results. Demonstrated experience in account More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery … are looking for someone to be based out of our customers site 5 days a week in Manchester. What youll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one or more Computacenter customers. This may be part of … a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who More ❯

the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX, Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. … at a level appropriate to the position, that appropriate measures are in place to ensure this compliance To implement a continuous improvement approach to service delivery Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in More ❯

Service Desk Manager - Manchester My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard of customer experience. … Key responsibilities: Lead and develop a high-performing Service Desk team Manage incidents, service requests, and major issues Monitor and drive performance against SLAs and KPIs Optimise use of service management tools such as ServiceNow Encourage collaboration and service improvement across teams About you: 35 years … of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and bonus, plus a comprehensive benefits More ❯

rollouts. Department Overview The Deployment department plays a crucial role within Logistics, ensuring the smooth onboarding and operational readiness of engineers and managers within service delivery and network build sectors, with over 1250 service delivery kits deployed and over 80 network build kits deployed within the … simultaneously in a fast-paced environment Prioritise on a continual basis ensuring that key tasks receive the greatest attention Support Stores Operatives to meet delivery targets within Deployment Ability to respond quickly and effectively to changes in a proactive manner Identify shortfalls in internal procedures and use escalation chain … for any procedural risks to the department and delivery numbers Prepare weekly and monthly performance reports to highlight peaks and troughs in areas and send to Deployment Manager to assess accordingly Demonstrate ability to serve as a knowledgeable resource to MJ Quinn management team that provides leadership and direction More ❯

patterns. Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of … and interpret data related to the digital user behaviour and experience, customer records and offline operations, identifying patterns in critical usage aspects such as service uptake, task completion rates etc, to provide actionable insights for the Digital Department and key stakeholders Design, develop and deploy models that relate to … App and Web user behaviour, customer profiles and more to improve healthcare service delivery through digital means Conduct advanced statistical analyses, including hypothesis testing and predictive modelling Question and improve open current models and data definitions based on insights and findings Collaborate with data engineers and software developers More ❯

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. The Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change … enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service transition activities, ensuring services meet quality standards and are delivered on time and within budget. This role requires a strategic … thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change More ❯

Service Operations Systems and Process Lead Manchester Hybrid (2 days p/w on site) Up to £50,000 - £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to … grow further at scale this year. As such, as we are looking to recruit an experience Service Operations Systems and Process Lead, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on … site in Manchester 2 days per week. Role Summary: The Service Operations Systems and Process Lead supports a multi-team operations function by managing the use and development of ServiceNow and other business systems. The role focuses on system administration, process optimisation, performance reporting, and continuous improvement across service More ❯

Specialist, you'll act as the Intelligent Customer for work conducted by Corporate functions and Third Party organisations. You'll ensure efficient local IT service delivery, resolve IT faults, and support large-scale projects. Your role will be varied, involving everything from first-line IT support to maintaining … within Nuclear Site IT Services Support on your station. You will resolve local IT issues and deliver additional IT-related services to meet IT Service Level Agreements. You will maintain the local desktop hardware environment at your station. You will collaborate with centrally-based teams and hardware maintainers to … managed projects. You will adhere to the Asset Management process for desktop hardware on your station. Who You Are You have experience in IT service delivery and operational support in large, heterogeneous environments. You're competent and experienced in supporting MS Windows desktop operating systems, the MS Office More ❯

Court in Warrington as a Lead Administrator and be valued and supported. The aim of this role is to direct and control the operational service of the administration function, to ensure that it provides a cost-effective Reception, Secretarial, Medical Records, and all other appropriate administration services to the … units. You will support and supervise the service's administration needs, including supervising the reception service, providing a secretarial service to designated managers and departments, supervising the Mental Health Act department, and coordinating the functioning and staffing of all administration areas including secretarial, MHA, CPA, Resourcing, Human … better you means better care. That's what delivering great healthcare should feel like. As a Lead Administrator, you will be: Supervising the reception service, ensuring the provision of a high-quality customer-focused service to patients and their relatives, staff, and external organisations. Ensuring Doors, Traka, Blicks More ❯

Service Operations Systems and Process Lead Manchester Hybrid (2 days p/w on site) Up to £50,000 - £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to … grow further at scale this year. As such, as we are looking to recruit an experience Service Operations Systems and Process Lead, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on … site in Manchester 2 days per week. Role Summary: The Service Operations Systems and Process Lead supports a multi-team operations function by managing the use and development of ServiceNow and other business systems. The role focuses on system administration, process optimisation, performance reporting, and continuous improvement across service More ❯

and growth. Customer Success Scorecard: Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBRs: Participate and where appropriate conduct regular service reviews & QBRs with customers to assess their satisfaction … gather feedback, and identify areas for improvement. Use insights from these reviews to enhance service delivery and customer experience using a collaborative approach within the Conferma internal stakeholder network. Customer Lifecycle Management : Understand and take accountabilities for all the customer lifecycle stages for your portfolio, including awareness, engagement … maintained, work with Technical Writing team to ensure that all internal and external documentation is relevant and accurate. Wider Operations Unit Collaboration: Support the Service Desk Team with cross department knowledge sharing, actively take part in cross team collaboration fostering a team culture across the whole organisation. Product Enhancement More ❯

to your recruiter about the options for this particular role Salary: £37,047 What you'll be doing: Assisting in the day-to-day delivery of Service Request, and general monitoring activities Incident and Request Management through our toolset Service Now Contributing to, and maintaining a support … Providing specialist advice on toolset usage to the userbase Infrastructure Monitoring Supporting Licence Renewal, Hosting and Utilisation Monitoring activities Reporting on toolset data, and service statistics Ongoing Professional Development on Aerospace toolsets Your skills and experiences: Essential: Understanding of IT Service Delivery, and a very proficient IT More ❯

to your recruiter about the options for this particular role Salary: £37,047 What you'll be doing: Assisting in the day-to-day delivery of Service Request, and general monitoring activities Incident and Request Management through our toolset Service Now Contributing to, and maintaining a support … Providing specialist advice on toolset usage to the userbase Infrastructure Monitoring Supporting Licence Renewal, Hosting and Utilisation Monitoring activities Reporting on toolset data, and service statistics Ongoing Professional Development on Aerospace toolsets Your skills and experiences: Essential: Understanding of IT Service Delivery, and a very proficient IT More ❯

offers a unique opportunity to influence how the organisation captures, manages and shares data, and how reusable, scalable digital components are developed to improve service delivery and reduce the regulatory burden. This is a hybrid role and you will be required to work on site in Brighton once … product area Coordinate with other product managers to ensure a cohesive, organisation-wide product strategy Identify and define pilot use cases, resource needs and delivery dependencies Work with business areas and UCD teams to define outcomes, user research plans and service blueprints Engage with architecture and platform teams … to design scalable, reusable components (e.g. APIs) Ensure alignment with broader data, digital and regulatory strategies Drive agile, cross-functional delivery across product lifecycles, from ideation through to launch Work closely with internal stakeholders, tech teams and external partners to share learning and drive adoption Help reduce regulatory burden More ❯

be expected to: Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding … and omissions. To be successful in an IT Support Analyst role, the skills you will need : Previous experience in an IT support or customer service role. Strong communication skills with a customer-oriented attitude. Basic knowledge of IT systems, including Windows OS, Microsoft 365, MDM, and active Directory. Understanding … device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … Ensure operational improvement submissions move through to IT/Product acceptance and delivery. Define & maintain the requirement gathering & impact assessment process/toolsets. Ensure service requirement traceability through the delivery lifecycle is maintained. Documentation of all data items impacted by operational process changes and migrations. Detailed business analysis More ❯

with extensive knowledge of ERP systems, primarily Microsoft Navision. Resolving incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements. Producing data extracts via application client or SQL when required. Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users … Group and customer base including end user training and Knowledge Base contributions. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Contributing to the technical Change Advisory Board specific to relevant ERPs. Engagement in new and upcoming IT projects relating to Enterprise Applications and … service improvement. Representing Group IT within the business and at all times delivering world class customer service. Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations. Required Qualifications, Experience, and Skills: 3 years’ experience in delivering Application Support in a complex More ❯

to completion. This is a multi-faceted role that blends project management, business analysis, stakeholder collaboration, and hands-on involvement to ensure the successful delivery of impactful solutions. If you bring a strong combination of technical understanding, analytical thinking, and stakeholder engagement, I want to hear from you. Key … teams and business units, managing expectations and delivering regular progress updates. Planning & Risk Management: Create structured project plans, identify and mitigate risks, and ensure delivery remains on time and within budget. Active Delivery Involvement: Contribute to solution design, testing coordination, user training, and producing supporting documentation. Ongoing Support … to report clearly on project status, risks, and issues to senior leadership. Capability to deconstruct complex challenges into manageable workstreams. Familiarity with project and service delivery frameworks such as Prince2, MSP, ITIL, and tools like JIRA. Personal Attributes: Excellent communication and interpersonal skills. A natural curiosity for technology More ❯

shared future. Our people are driven by strong values based on safety, insight, and collaboration. The Opportunity We have a fantastic opportunity for a Delivery Manager for Rail to join our Consulting Analytics & Advisory (A&A) Business on a permanent contract. The A&A team has a world-class … and developing digital strategies for asset owners and operators across rail, highways, light rail, aviation, utilities, defence, and major structures. The role As the Delivery Manager for Rail within the Consulting A&A business, you will support the Delivery Director in leading the delivery of a portfolio … or major projects, ensuring client obligations and profit targets are met, and deploying the entire Consulting capability. You will ensure the P&L, client delivery, and development of further work opportunities through existing frameworks and contracts, maximizing value from frameworks where appropriate. Working with Practices to develop solutions, resource More ❯

to reliably commute to Bolton. A driving licence is a must for this role. Key responsibilities: Manage and resolve incidents, major incidents, problems, and service requests, ensuring timely updates and escalations as needed. Act as the first point of escalation for 1st and 2nd line support engineers. Conduct root … System Centre, and ensure smooth operation of cloud telephone systems and networking equipment. Continuously improve processes by identifying inefficiencies, recommending changes, and contributing to Service Improvement Plans alongside the IT Service Desk Manager. Support remote sites through diagnostics, manage server environments, and address Cyber and Infrastructure P1 incidents … ensuring optimal service delivery across all platforms. Key Skills: Previous experience in 2nd/3rd line support, with a strong understanding of desktop, server platforms, and IT infrastructure. Proven experience working within an ITIL framework. Strong diagnostic skills for hardware, software, and operating system issues. Experience in knowledge More ❯

in this role you will be able to demonstrate; • Full commercial and domestic certificates • Experience in commercial field • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) • Knowledge More ❯

housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers … CRM and Power Platform. Our Digital, Data & Technology Strategy (which underpins our overall strategy) outlines how were using digital tools to enable high quality service delivery, managing our assets better, serving residents more efficiently, and making informed and evidenced decisions to put our residents at the heart of … and written communications. Demonstrates the Guinness Behaviours. Demonstrates the Guinness Leadership and Management Standard. Excellent knowledge of MS Office 365. Proficient in use of delivery and collaboration tools (i.e. DevOps, SharePoint. MS Teams, Asana) Desirable: Experience of ITIL principles and processes Housing sector industry experience Qualifications Essential: Programme and More ❯

issues to ensure circuits are handed over in a timely fashion. Keep customers and partners fully updated with order progress, with close attention to delivery timelines and highlighting issues that may jeopardise delivery. Ensure timely service delivery, and adherence to service level agreements (SLAs). Responsibilities … Customer Deliver Dates are prioritized Essential Experience Analysis, organisation, and planning skills Excellent communication skills (written and verbal) Self-motivated and driven to meet service objectives and targets Enthusiastic and highly motivated with an eye for detail Able to liaise and interact effectively with management, technical teams, and customers … industry fibre broadband products and services Benefits Up to £26,000 25 days holiday plus bank holidays Birthday and work anniversary off Death in service Pension Non contractual bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role More ❯