26 to 50 of 91 Service Delivery Jobs in the North West

Field Service Technician - Audio Visual Systems Location : Manchester + surrounding area Salary: 30,000 - 35,000 per annum (DOE)/Company vehicle + fuel card provided About the Role We're seeking an experienced Field Service Technician to join our growing service team, supporting a wide range of commercial audio-visual (AV) systems across the Midlands region. … our clients' AV solutions are operating at their full potential. This is a hands-on position ideal for someone with strong technical knowledge and a passion for delivering outstanding service in dynamic environments such as retail, hospitality, and corporate spaces. What You'll Be Doing Responding to AV service calls within agreed SLAs across the Midlands. Diagnosing and … faults efficiently, aiming for first-time resolution. Advising on parts or products that require replacement to restore system functionality. Supporting small installation and upgrade projects when needed. Collaborating with service coordinators to ensure client satisfaction and timely service delivery. Keeping accurate records through mobile apps and client portals. Managing van stock and buffer inventory effectively. Offering guidance and More ❯

summary This is a technical position required to provide first and second line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed … service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics … areas of work. within the Trust. As the Trust is working to eliminate paper from day-to-day processes the IT infrastructure is becoming even more critical to the delivery of patient care. About us Why Choose OneLSC and University Hospitals of Morecambe Bay NHS Foundation Trust: A vibrant, diverse, and inclusive healthcare community Cutting-edge facilities and technology More ❯

in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Responsibility A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change. A Senior Change … Business Analyst will be assigned to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C-Suite stakeholders. Typical Accountabilities Change Business Analysis Service Delivery Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to): Identify and document the Business Functions, Products, Processes, Systems and … tools and techniques to capture and document those requirements/stories, that meet the needs of downstream ‘customers’ (e.g. Technology, 3rd Parties, Operational Teams, SMEs) Work closely with Technology Delivery teams and partners to derive suitable solution options and provide clarity on what is required to be delivered Ensure requirements/stories are aligned with business objectives and are More ❯

FJA are recruiting on behalf of a leading service provider in the utilities industry for an experienced Digital Transformation Lead to strengthen their team. This role is based in Warrington. Benefits Personal Development Plan Career development opportunities Supportive company culture Competitive salary Digital Transformation Lead role: Seeking a visionary Digital Transformation Lead (DTL) to spearhead the strategic adoption and … integration of digital technologies within the Asset, Surveying & Inspection (AS&I) division. This pivotal role serves as a catalyst for change, bridging traditional field service operations with innovative digital solutions. Responsible for leading initiatives to modernise core systems, optimise workflows through automation and data analytics, and drive a cultural shift that embraces continuous transformation. Will ensure that the AS … the wider organisational objectives and overall business strategy. Digital Transformation Lead responsibilities: Define and implement a comprehensive digital transformation roadmap aligned with business objectives, focusing on enhancing field operations, service delivery, and client engagement. Identify, evaluate, and deploy digital tools and platforms (e.g., mobile workforce solutions, IoT, AI, cloud systems) to improve efficiency, accuracy, and scalability in field More ❯

operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. … Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute … driven, structured, and strategically minded. Empathetic, fair, but firm when needed — a respected leader across teams. Why IT Answers? We're a global MSP with two decades of trusted delivery — but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. More ❯

Own customer relationships within assigned accounts, driving retention and growth. Identify and pursue cross-sell and upsell opportunities. Prepare quotes, process orders, and maintain CRM (Salesforce). Collaborate with service delivery to ensure service excellence and continuous improvement. Stay current with product and technology portfolios through training and vendor engagement. About You Technical Skills Experience in UCC … about customer success - apply now. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk More ❯

fast-paced environment and enjoys working across multiple customer projects at enterprise scale. Key Responsibilities Deliver pre-sales activities including product demonstrations, PoCs and proposal support. Lead the technical delivery of solutions from assessment and design through to implementation, training, handover and post-deployment support. Support project management, service delivery and sales teams with technical insight and … Maturity Assessments (while not a dedicated SAM consultant role, solid licensing knowledge is essential). Advise customers on deployment requirements and best practices. Manage multiple customer assignments simultaneously, ensuring delivery within agreed timescales and budgets. Identify risks or issues and escalate appropriately to ensure timely resolution. Develop deep product expertise and support the creation of best practices, documentation, knowledge … Group Policies, OUs) and SQL Management Studio. Desirable Skills SQL query experience. Scripting skills (PowerShell, Bash or Python). Experience working within a software development environment. Background in software delivery or project-based services across multiple clients. Experience deploying or supporting ITAM, SAM or FinOps solutions. Awareness of Apple Mac, Linux and Unix operating systems. What Success Looks Like More ❯

leader in the engineering industry, as they look to recruit a proactive and experienced Helpdesk Team Leader. This is a fantastic opportunity to lead a dynamic helpdesk team, driving service excellence and operational efficiency across the business. Main Purpose of the Role To lead and manage the Helpdesk team of two in delivering exceptional customer service to internal … bank holidays Free On-Site Parking Holiday Purchase Scheme Career Development Opportunities Key Responsibilities Lead, coach, and develop a team of two Helpdesk Advisors to meet performance targets and service standards Monitor daily operations and ensure efficient handling of inbound calls and emails Act as the escalation point for complex queries and technical issues Oversee fault diagnosis and job … allocation to engineers and managers Ensure all service level agreements (SLAs) are consistently met or exceeded Maintain high-quality documentation and reporting across all customer interactions Liaise with other departments to resolve issues and streamline workflows Conduct regular team meetings, performance reviews, and training sessions Drive continuous improvement initiatives and contribute to strategic planning Log and analyse customer feedback More ❯

for 1st and 2nd line support tickets Provide advanced troubleshooting, maintenance, and system upgrades Deliver on-site and remote technical support, ensuring SLA adherence Lead or assist with project delivery, architecture design, and migrations Support pre-sales activities, helping scope and recommend technical solutions Mentor junior engineers and contribute to process improvements Support the ongoing development of RMM (Remote … Monitoring & Management) and IaaS platforms Maintain accurate documentation and uphold best practices in IT service delivery Skills & Experience Prior experience in a 3rd Line or senior IT support role within an MSP environment (essential) Strong knowledge of Microsoft 365 , including Azure AD/Entra, Exchange, SharePoint, Intune Experience with Windows Server (2016/2019/2022) and Active More ❯

brands by delivering next-level execution and insight-led solutions across retail, technology, and consumer goods. We're currently looking for a dynamic IT Operations Manager to lead the delivery of outstanding IT services across our UK operations. If you're a proactive leader with a passion for service excellence, technology optimisation, and empowering teams—this could be … Manager, you'll take charge of the day-to-day running of our IT operations. From field teams to depot logistics and our hybrid workforce, you'll ensure seamless service delivery across every touchpoint. Leading a team of 7, you'll oversee IT service management, end-user computing, helpdesk performance, and the effective management of our IT … work closely with business leaders and technology partners to align IT services with Acosta Europe's strategic goals. Key Responsibilities Lead the IT Operations team, driving high standards of service and team performance. Oversee end-user computing across laptops, mobile devices, and peripherals. Manage the IT Helpdesk and implement best-in-class support systems and metrics. Ensure efficient depot More ❯

in your own named accounts; driving growth and ensuring the retention of renewals and recurring revenue. You will compile customer quotations and process orders and work closely with the service delivery team to ensure both continuous service improvement and the evolution of services. Support the account team in understanding the wider customer requirements, objectives and business drivers. … Providing a highly professional service to customers at all times. In addition to the above, you will also ensure the in-house CRM system (Salesforce) is maintained and kept up to date and maintain a good knowledge of the my clients services portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities The ideal candidate … You will also have some experience working with field account managers to generate additional contact points and opportunities. Traits and Behaviours Focus on customers - committed to providing the best service to our customers in all that they do Working Together - Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and 'human.' Can Do More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting … structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN, INF … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cybersecurity threats and vulnerabilities facing the More ❯

To provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. Key Responsibilities: Service Delivery Management Establish governance and reporting … structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk registers, and network diagrams. Participate in cyber incident response and awareness training. Ensure compliance with clients standards (CTS, TGN, INF … portable computing device assessments. Handle and appropriately protect sensitive or restricted information. Support the management of CBSIS documentation, including security risk assessments and operating procedures OT/PCS In-Service Management Assist with configuration management and software library upkeep. Work with system engineers to understand and implement security requirements. Maintain awareness of current cybersecurity threats and vulnerabilities facing the More ❯

and efficiency of the Operations Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify areas for improvement and innovation. … Handle escalated customer complaints and provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare and present reports on complaint resolution … stakeholders. Act as a liaison between Centre operations and other departments to ensure alignment and consistency in addressing customer concerns. Skills, Experience and Qualifications: Proven experience in a customer service, call centre, or helpdesk environment, with a focus on quality assurance and complaint handling. Strong understanding of centre operations, customer service best practices, and performance metrics. Excellent communication More ❯

and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities … Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You'll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You'll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You'll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

About the Client Our client is a long-established, service-focused business delivering intelligent, data-driven solutions that help organisations increase efficiency, reduce operational risk, and streamline complex logistical processes. With a strong reputation for reliability and innovation, they serve a diverse portfolio of national and regional clients, many of whom rely on their services as a critical part … of day-to-day operations. They pride themselves on combining technology with exceptional service delivery, offering bespoke solutions tailored to the evolving needs of their customers. The organisation continues to invest in digital transformation and strategic partnerships to remain at the forefront of operational excellence. Known for a collaborative and pragmatic culture, they value long-term relationships and … Strong analytical and collaboration skills, with great attention to detail. A degree in Computer Science, Data Engineering, or relevant experience. Perks & Benefits: 2 x basic annual salary Death in service 8% pension(5% employee) 25 days holiday plus bank holidays What happens next? One of our Recruitment Consultants will be in touch and inform you if youve been successful More ❯

About the Client Our client is a long-established, service-focused business delivering intelligent, data-driven solutions that help organisations increase efficiency, reduce operational risk, and streamline complex logistical processes. With a strong reputation for reliability and innovation, they serve a diverse portfolio of national and regional clients, many of whom rely on their services as a critical part … of day-to-day operations. They pride themselves on combining technology with exceptional service delivery, offering bespoke solutions tailored to the evolving needs of their customers. The organisation continues to invest in digital transformation and strategic partnerships to remain at the forefront of operational excellence. Known for a collaborative and pragmatic culture, they value long-term relationships and … continuous improvement. How youll spend your day Developing high-quality features across multiple Angular portals used by fleet operators, service partners, and drivers. Building clean, responsive, and user-friendly front-end interfaces using Angular 19+, TypeScript, Tailwind, and RxJS. Working with .NET 8 APIs, contributing to backend development, integrations, and data access when needed. Collaborating with engineers, product teams More ❯

and supporting the Information Security team to drive continual improvement through innovation, automation and integration of its tools and processes. The key responsibilities of the role are: Lead the delivery and maintenance of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security Monitoring & Remediation. Design and implementation … impact Lead the planning and co-ordination of patch management activities for internal systems and hardware Assessing and recommending server hardening activities to be completed by the Infrastructure and Service Delivery teams Supporting audit and due diligence activities within Technology Services Supporting and advising on projects and change initiatives to ensure that there is no negative impact on … pride in what we do, and this is reflected in our guiding principles. What we offer: Starting holiday entitlement of 26, increasing up to 31 days with length of service and a holiday buy and sell scheme A choice of pension schemes with matched contributions up to 7% Discretionary bonus scheme Annual free share awards scheme Buy As You More ❯

key responsibilities Provide responsive 2nd & 3rd line user support Install, configure, document, and deploy a wide range of hardware and systems Undertake technical projects to enhance IT infrastructure and service delivery Ensure compliance with IT policies including email, internet, device usage, and security Conduct server health checks, monitor backups, and manage access rights Maximise system performance and uptime More ❯

methodologies. Redesigning, standardising and optimising global HR processes. Driving utilisation and adoption of Workday across HR teams. Identifying automation opportunities and partnering with HRIS/IT to enhance HR service delivery. Facilitating global workshops, engaging with senior stakeholders, and navigating resistance effectively. Measuring and communicating the impact of improvements on efficiency, cost, risk and colleague experience. Supporting the long More ❯

review and implementation of compliance frameworks, policies, and operational procedures. Ensuring training and certifications are always up to date, completed, and fully signed off. Managing contract compliance, SLAs, and service delivery standards across multiple sites. Overseeing incident reporting, investigations, and root cause analysis, ensuring corrective actions are tracked and closed. Maintaining strong document governance and version control within … Proficiency with Microsoft 365 and compliance/document management platforms. What's on Offer £40,000 - £50,000 per annum (DOE) 33 days holiday (including bank holidays, rising with service) Birthday day off Pension & life assurance Private healthcare & Employee Assistance Programme Hybrid working (mix of home and Salford office) Lifestyle perks - including gym discounts, cinema tickets, and wellbeing benefits More ❯

Full-time, Monday to Friday (40 hours/week) We are a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯