26 to 50 of 118 Service Delivery Jobs in the North West

month fixed term contract to cover maternity leave. Responsible for the delivery of an efficient, responsive, effective and customer focused service through the management of an Applications support service team. Ensure system downtime is minimised and associated risks are mitigated. Ensure business benefits are realised from … Applications Team and the departmental clinical and non-clinical systems they support. As an Applications Manager, you will be responsible for the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. ...

senior leadership role with the freedom to shape how AQA supports and manages its enterprise applications. You’ll move the function towards proactive service excellence, ensuring reliable, resilient and well-governed live services that give users the support they need. The portfolio includes Dynamics 365, Power Platform, Workday … scope continuing to grow. You’ll join the Enterprise Applications leadership team and lead the application support function. You’ll bring together internal teams, service owners and suppliers, put governance and customer experience at the centre of live service and ensure new and changed applications can move smoothly ...

valued. What You'll Do: Partner with stakeholders to identify operational challenges and define comprehensive solutions Evaluate emerging technologies and best practices for Service Desk and EUC operations Design new processes and procedures that enhance efficiency and user experience Document solution requirements and create implementation roadmaps Lead … delivery of technology implementations and process improvements Manage programme timelines, resources, and stakeholder expectations Coordinate across technical teams, Service Desk staff, and end-users Identify and mitigate risks proactively Ensure quality standards and successful adoption across teams Oversee the transition from implementation to steady-state operations Monitor performance ...

Amex GBT is seeking a skilled professional to lead IT service delivery and complex technology implementations. You will partner with stakeholders, design efficient processes, and drive end-to-end delivery across Service Desk and EUC environments. The role requires strong project management, stakeholder engagement ...

related services to business customers. The company operates a customer-focused technical team and supports clients with their ongoing IT requirements, projects and service delivery. Job Description: Take overall responsibility for the delivery of IT support, projects and managed services to business customers. Lead, manage and develop … team, including recruitment, onboarding, training, one-to-ones and appraisals. Allocate and schedule technical resources to ensure operational and project requirements are met. Monitor service delivery and ensure the team consistently meets agreed customer SLAs and operational targets. Monitor and report on key performance indicators (KPIs), identifying opportunities ...

Advertisement: Salesforce Technical Delivery Manager Our client, Merseyside Police are seeking a motivated and skilled IS Technical Analyst to join their team in Rosehill, Liverpool. This exciting temporary position offers an hourly rate of £14.41 and a part-time 29 hour a week working pattern. Role Overview … This position involves working closely with experienced Technical Analysts to enhance the organisation's capabilities in virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Key Responsibilities: Assist in the implementation and operation ...

Availability Analyst - Manchester £40-42,000 + Benefits SIAM Availability Analyst you will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. Your role Own the Availability Management process across a multi-supplier environment, ensuring services meet agreed availability … resilience requirements. Monitor, analyse, and report on service availability, identifying trends, risks, and opportunities for improvement. Drive proactive initiatives to reduce service downtime and improve service resilience. Work with suppliers to investigate availability issues and implement corrective and preventative actions. Manage availability governance, reviews, risk management activities ...

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

Group is seeking a Service Delivery Manager to oversee a portfolio of cybersecurity service clients from its Manchester office. You will act as the primary contact, drive service reviews, and identify opportunities to improve contract value and client outcomes while coordinating with the account management team. ...

Xeinadin Group is seeking a Head of Service in Manchester to lead the IT services function across the UK & Ireland. You will establish a single operating model, drive service standards, and act as senior escalation point for service issues. The role requires strong ITIL knowledge, governance experience … proven ability to transform service delivery across multi-site operations. A strategic partner and trusted advisor to ExCo, you will shape service reporting and improvements. #J-18808-Ljbffr ...

Technical Account Managers while maintaining their own portfolio of strategic customers. Working alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach role, balancing … Technical Account Management ensures TAMs are successfully executing their responsibilities, delivering measurable customer outcomes, driving customer retention, and maintaining high standards of technical and service excellence. The role also acts as a key member of the Client Services leadership team, contributing to strategy, operational improvements, resource planning, and talent ...

# Director of HR AI Tech & Transformation (GTM, Capability & Delivery)Newcastle Bank House, Glasgow, Manchester, LondonApply for this job* Permanent* Executives* Strategy & Transformation* ID 431954-en\\_GB## **Capgemini Invent: Why Join us?**At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR.* **Overseeing the delivery of complex HR technology engagements**, ensuring solutions integrate effectively across Microsoft Teams ...

management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across … party suppliers, you'll ensure services remain secure, reliable and aligned to business priorities. You'll lead application support teams, oversee major incidents and service improvements, manage supplier relationships and ensure all applications operate within regulatory, security and governance requirements. Key responsibilities include: Owning application service performance, availability ...

management of a critical portfolio of enterprise applications supporting Finance, HR, Risk, Compliance and other corporate functions. This is an excellent opportunity for a service-focused technology leader to take ownership of a complex application environment, driving service stability, operational resilience, supplier performance and continuous improvement across … party suppliers, you'll ensure services remain secure, reliable and aligned to business priorities. You'll lead application support teams, oversee major incidents and service improvements, manage supplier relationships and ensure all applications operate within regulatory, security and governance requirements. Key responsibilities include: Owning application service performance, availability ...

ConnexAI is seeking a Service Delivery Manager to lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical … technical stakeholders, balance day and night shifts, and focus on continuous service enhancement in a fast-paced environment. #J-18808-Ljbffr ...

Balfour Beatty plc is seeking an experienced IT Service Delivery Manager to coordinate the Secure Working Environment. Based from UK hubs including Warrington, you’ll oversee service performance, governance and budgeting, ensuring value and compliance while working with MSPs and internal teams. You’ll manage licensing, cost … control and reporting, drive continual improvement, and engage stakeholders to balance service quality with business needs across multiple projects and functions. #J-18808-Ljbffr ...

Hamilton Barnes Associates Limited is seeking a Service Delivery Specialist to manage a portfolio of 15-20 CCaaS accounts, focusing on the NICE-CX1 platform. This client-facing role emphasizes building strong stakeholder relationships and proactive service delivery. The role involves coordinating with technical and operational teams ...

Computacenter is seeking a Delivery Lead to head delivery for a major account, coordinating run and change services and leading a team across internal and partner resources. You will ensure governance, service levels and financial targets are met while driving value for the customer and organisation. … will work in a client-facing environment, with responsibilities spanning relationship management, contract governance, and cross-functional collaboration within the Delivery Leadership team. #J-18808-Ljbffr ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Lead Service Manager Manager role, which … Agile-delivery-first position operating under a LSM title. The role holder is responsible for delivering strategic outcomes utilising the DevSecOps capability within Infrastructure & Platforms. With a strong commercial and financial acumen, the Lead Service Manager also is responsible managing the full cycle of all new deliveries ...

partnering with a leading professional services organisation to recruit an IT Analyst for their Manchester based IT Service team. This is an excellent opportunity for someone with experience in hands-on IT support who enjoys providing exceptional customer service and wants to broaden their technical skills across … contact for employees across the business, delivering high quality technical support both remotely and face-to-face. Working as part of a collaborative IT Service team, you'll troubleshoot and resolve technical issues while ensuring excellent service delivery and user satisfaction. Key responsibilities include: Providing ...

Analyst levels, aligned to increasing responsibility, technical capability and reward. The Role As a Technical Analyst, you will play a key role in the delivery and support of infrastructure hardware, software applications and digital services. You will work across a broad technology landscape, helping to ensure systems remain secure … Storage solutions Network infrastructure Physical infrastructure environments Commercial off-the-shelf (COTS) applications Open-source technologies Cloud-based platforms and services Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software as a Service (SaaS) You will contribute to the full lifecycle of service delivery ...

judgement to know when to configure, when to customise, and when to challenge the requirement. Because the platform delivers a live managed service to external customers, the post holder works directly with customers and service stakeholders on requirements, technical escalations and service impact, and is accountable … solutions that hold up under contractual service commitments. As the technical lead within the development team, the post holder sets the technical standard, owns code review and architectural direction, and mentors and develops the wider team. Key Responsibilities Technical Leadership: Act as the technical authority for the platform ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

looking for an experienced Application Support Manager to lead our healthcare support team, ensuring customers receive a high-quality, responsive and reliable service while supporting solutions that make a positive difference to millions of lives. Based on System C's Employee Value Proposition, we are driven by collaboration, continuous … Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working closely ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...