51 to 75 of 112 Service Delivery Jobs in the North West

Engineering) to understand their journey, identify upcoming needs, and bring the right internal specialists into the conversation at the right time. You'll also work closely with our agile delivery teams, project managers, and technical experts to ensure smooth, high-quality delivery. You'll be both the client's voice internally and the team's voice externally , ensuring alignment … senior stakeholders Proactively identifying growth opportunities and securing renewals/rate uplifts Translating client briefs into clear requirements, bringing in presales support as needed Balancing multiple priorities while keeping delivery on track Attending client meetings (UK-based) and visiting our delivery teams in Eastern Europe every 2 months What we're looking for Proven account management track record … bonuses (£5-6k in year 1, £10-12k in year 2, £20k+ from year 3) Hybrid working - Manchester office 2 days per week International travel to meet delivery teams (every 2 months) Opportunity to work on long-term partnerships with some of the UK's most recognisable brands If you thrive on relationship building, commercial growth, and More ❯

Free Flu Jabs: Keep healthy during flu season Sick Pay: Financial security when you need it most Yearly Salary Reviews: Ensuring your compensation reflects your hard work Death in Service Payments: Providing extra peace of mind for you and your family Key Responsibilities: Support the design, implementation, and integration of cutting-edge digital applications Assist in consolidating multiple systems … into a streamlined Information Management System Collaborate with operational and IT teams to develop innovative digital solutions that enhance service delivery and user experience Troubleshoot technical support issues, ensuring minimal disruption to critical services Provide expert technical input to customers and third-party stakeholders Maintain comprehensive documentation of integration service processes and best practices About You: We More ❯

We are looking to recruit an IT Service Desk Team Lead to join our existing service team. The IT Service Desk Team Lead is responsible for supervising and supporting the day-to-day operations of the 1st Line Support team, ensuring the timely and effective resolution of technical issues and service requests. This role combines hands … on technical expertise with leadership responsibilities, driving the team to deliver excellent customer service and maintain operational efficiency. The Team Lead serves as the first escalation point for complex user issues and works closely with 2nd Line and Infrastructure teams to ensure seamless IT service delivery. KEY RESPONSIBILITIES: Lead, mentor, and support a team of 1st Line Support … issues to recommend process or technology improvements. Collaborate with 2nd Line, Infrastructure, and Application Support teams to improve knowledge sharing and issue resolution. Champion continuous improvement initiatives within the Service Desk. Experience & Technical Skills: Experience in IT 1st Line or Service Desk support. Experience in a senior, supervisory, or team lead role preferred. Strong knowledge of Windows operating More ❯

Youll lead a talented IT team, overseeing day-to-day helpdesk operations and managing the organisations infrastructure. This is a key leadership role with the opportunity to shape the delivery of IT services, drive process improvement, and lead a team committed to providing outstanding technical support. You will have a deputy reporting into you alongside a team of six. … Key Responsibilities Lead, motivate and develop the IT Helpdesk and Infrastructure team. Manage IT systems including servers, networks, and storage to ensure reliability and performance. Oversee daily service delivery, ensuring SLAs are met and customer satisfaction remains high. Manage and improve helpdesk processes, ticketing systems, and documentation. Act as a key escalation point for complex technical issues. Drive … Science qualification (degree or equivalent). Benefits Up to £65,000 per annum (DOE) 10% employer pension contribution Discretionary annual bonus 25 days holiday + bank holidays (rising with service) Employee Assistance Programme Professional development and training support Supportive, collaborative, and inclusive working environment How to Apply If youre a proactive IT leader looking to make a real impact More ❯

exclusive discounts Company Pension: To support your future Free Flu Jabs: Keep healthy during flu season Sick Pay: Financial security when you need it most Life Insurance & Seath in Service Payments: Peace of mind for you and your loved ones Key Responsibilities: Support the design, implementation, and integration of cutting-edge digital applications Assist in consolidating multiple systems into … a streamlined Information Management System Collaborate with operational and IT teams to develop innovative digital solutions that enhance service delivery and user experience Troubleshoot technical support issues, ensuring minimal disruption to critical services Provide expert technical input to customers and third-party stakeholders Maintain comprehensive documentation of integration service processes and best practices Skills & Experience? We're More ❯

experience Experience in platform engineering using tools such as Azure or AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, and GitHub. Familiarity with ITIL frameworks and end-to-end service delivery. A background in infrastructure and networking is helpful, as is experience working in agile teams. Experience deploying enterprise cloud solutions using code-based approaches. Ability to lead or More ❯

experience Experience in platform engineering using tools such as Azure or AWS, Terraform, Ansible, CI/CD pipelines, Kubernetes, and GitHub. Familiarity with ITIL frameworks and end-to-end service delivery. A background in infrastructure and networking is helpful, as is experience working in agile teams. Experience deploying enterprise cloud solutions using code-based approaches. Ability to lead or More ❯

Location: Remote working with occasional travel to client sites Rate: 45.46 per hour Duration: 6 Month Contract The role: The Cyber Capability Centre Delivery Lead will: Report into the Cyber Capability Centre Delivery Manager and will work within a dedicated Cyber Capability Centre function, responsible for the planning and execution of delivery workstream activities. Collaborate with other … teams to ensure effective cyber security across the organization. Form and manage multi-displinary delivery teams comprising subject matter experts throughout the EIT Cyber organisation. Identify and plan activities as well as lead in all aspects of the delivery lifecycle, including identification and request of resources, to ensure the work packages and products implemented add value to the … and customer satisfaction to allow the EIT Cyber Security function to meet its strategic and tactical goals. In doing so, they will adhere to any defined internal BAE Systems delivery assurance processes set out as prerequisites and collaborate across Sectors, Lines of Business and functions, including managing 3rd parties where required. Works under broad direction. Work is often self More ❯

Location: Remote working with occasional travel to client sites Rate: £45.46 per hour Duration: 6 Month Contract The role: The Cyber Capability Centre Delivery Lead will: Report into the Cyber Capability Centre Delivery Manager and will work within a dedicated Cyber Capability Centre function, responsible for the planning and execution of delivery workstream activities. Collaborate with other … teams to ensure effective cyber security across the organization. Form and manage multi-displinary delivery teams comprising subject matter experts throughout the EIT Cyber organisation. Identify and plan activities as well as lead in all aspects of the delivery lifecycle, including identification and request of resources, to ensure the work packages and products implemented add value to the … and customer satisfaction to allow the EIT Cyber Security function to meet its strategic and tactical goals. In doing so, they will adhere to any defined internal BAE Systems delivery assurance processes set out as prerequisites and collaborate across Sectors, Lines of Business and functions, including managing 3rd parties where required. Works under broad direction. Work is often self More ❯

quality is defined, measured and embedded across HMLR's complex digital estate. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and full Civil Service benefits. Flexible, hybrid working from a choice of 14 HMLR Locations. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land … of quality practices across development teams and domains, this role drives consistency in how HM Land Registry builds and tests its systems while enabling teams to meet their unique service delivery needs. The role carries senior responsibility for quality across HM Land Registry's diverse technology estate, from traditional register systems to modern digital services. By establishing organisation … wide quality governance and growing technical testing capability, you will ensure HM Land Registry's systems maintain public trust while enabling rapid delivery of secure, high-quality digital services. Key Responsibilities Define and implement quality standards and testing frameworks across HMLR's systems and services. Lead HMLR's strategic approach to quality engineering, working across the organisation to drive More ❯

by the business. Hardware Management: Setting up and maintaining computers, printers, and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range More ❯

or above in Maths/Economics/Business/Accountancy Ability to work to tight deadlines Good written and oral communication skills Commitment to high standards of service delivery A professional approach and can-do attitude If you are interested in this role please contact John Devlin at Agility Resourcing. Please note due to the large volume of More ❯

user platforms including Exchange and SharePoint Troubleshooting endpoint and infrastructure issues, ensuring uptime and performance Supporting data protection, compliance, and cybersecurity best practices Assisting in identity and access management service delivery Contributing to digital transformation initiatives and ongoing product improvements Skills Experience in end-user or platform engineering Demonstrated experience with VDI and endpoint security solutions Excellent problem More ❯

You will lead and manage infrastructure projects both for their UK and international offices as well as ensuring all the systems are running optimally with a keen eye on service delivery. You will use your hands on skills in MS365, VMWare, Servers and Networking to share knowledge and develop the team. What We're Looking For We would expect More ❯

high-performing IT support team, fostering a culture of excellence and continuous improvement. Manage day-to-day helpdesk and infrastructure operations, ensuring robust, secure, and high-performing systems. Drive service delivery improvements through KPIs, customer feedback, and best practice implementation. Oversee infrastructure projects, upgrades, and system migrations. Act as the escalation point for complex technical issues and collaborate … . Strong technical background in infrastructure, networks, and desktop support. Inspirational leadership and mentoring skills. Excellent communication and stakeholder engagement abilities. A customer-focused mindset with a passion for service excellence. More ❯

and private accommodation providers with a full facilities management service. We hold contracts with many major Universities year in year out and we design and perform a programme of service that delivers whatever the timescale. We provide a national operation which varies from an individual service or as part of an integrated solution. Our customers keep choosing us … because of our positive attitude, and understanding of their challenges and they recognise the quality of our service delivery that comes with a promise With a National portfolio of over 21 Universities and leading private accommodation providers, the Company is seeking to build on its success by expanding its services opening up new offering for full FM support. More ❯

educate them on our products, and turn them into long-term satisfied customers. Excellent Collaborator You will be working closely with our Head of Sales – Enterprise & Maritime, Solution Engineer, Service Delivery Coordinator, Procurement Manager, Sales Coordinator, Finance, and third-party business partners about technical product presentations and presales briefings that will equip you when meeting customers. If you More ❯

educate them on our products, and turn them into long-term satisfied customers. Excellent Collaborator You will be working closely with our Head of Sales – Enterprise & Maritime, Solution Engineer, Service Delivery Coordinator, Procurement Manager, Sales Coordinator, Finance, and third-party business partners about technical product presentations and presales briefings that will equip you when meeting customers. If you More ❯

educate them on our products, and turn them into long-term satisfied customers. Excellent Collaborator You will be working closely with our Head of Sales – Enterprise & Maritime, Solution Engineer, Service Delivery Coordinator, Procurement Manager, Sales Coordinator, Finance, and third-party business partners about technical product presentations and presales briefings that will equip you when meeting customers. If you More ❯

Liaise with customers, suppliers, and hauliers to ensure timely and efficient movement of goods Input and maintain accurate shipment data and documentation on the digital platform Provide excellent customer service by responding promptly to queries and proactively updating clients on shipment progress Monitor shipments and handle any issues or delays effectively Prepare and check freight documentation, ensuring compliance with … relevant regulations Work collaboratively with the wider logistics team to optimise processes and service delivery Required Skills & Experience Previous experience in freight forwarding, logistics, or transport coordination (preferred but not essential) Strong computer literacy and confidence using digital tools and platforms Excellent organisational and multitasking skills Clear and professional communication skills, both written and verbal High attention to More ❯

Together, the two businesses offer a rich, complementary set of services to customers globally, including industry leading software verification solutions and, excitingly, a cloud resilience proposition: Escrow-as-a-Service (EaaS). As a combined business, IPM and our Escode division are now the market leader in software resilience services globally. Together we remain committed to investing in helping … by removing roadblocks, creating strategies and tactics for the team to achieve its goals. Key accountabilities Manage and provide leadership to the current assigned sales by focusing on the delivery of sales targets measured on a monthly, quarterly, and yearly basis. Active pipeline management, accurate sales forecasting, KPI reporting and behind the scenes and in front of the customer … and new logos via both inbound and outbound marketing lead generation, social selling, networking and direct sales techniques to achieve desired result. Work together with Marketing and Operations/Service Delivery to promote and support Total Customer Satisfaction Skills We require an individual with proven experience in: Experience in recruiting, developing and coaching new sales team members inc More ❯

Together, the two businesses offer a rich, complementary set of services to customers globally, including industry leading software verification solutions and, excitingly, a cloud resilience proposition: Escrow-as-a-Service (EaaS). As a combined business, IPM and our Escode division are now the market leader in software resilience services globally. Together we remain committed to investing in helping … by removing roadblocks, creating strategies and tactics for the team to achieve its goals. Key accountabilities Manage and provide leadership to the current assigned sales by focusing on the delivery of sales targets measured on a monthly, quarterly, and yearly basis. Active pipeline management, accurate sales forecasting, KPI reporting and behind the scenes and in front of the customer … and new logos via both inbound and outbound marketing lead generation, social selling, networking and direct sales techniques to achieve desired result. Work together with Marketing and Operations/Service Delivery to promote and support Total Customer Satisfaction Skills We require an individual with proven experience in: Experience in recruiting, developing and coaching new sales team members inc More ❯

Together, the two businesses offer a rich, complementary set of services to customers globally, including industry leading software verification solutions and, excitingly, a cloud resilience proposition: Escrow-as-a-Service (EaaS). As a combined business, IPM and our Escode division are now the market leader in software resilience services globally. Together we remain committed to investing in helping … by removing roadblocks, creating strategies and tactics for the team to achieve its goals. Key accountabilities Manage and provide leadership to the current assigned sales by focusing on the delivery of sales targets measured on a monthly, quarterly, and yearly basis. Active pipeline management, accurate sales forecasting, KPI reporting and behind the scenes and in front of the customer … and new logos via both inbound and outbound marketing lead generation, social selling, networking and direct sales techniques to achieve desired result. Work together with Marketing and Operations/Service Delivery to promote and support Total Customer Satisfaction Skills We require an individual with proven experience in: Experience in recruiting, developing and coaching new sales team members inc More ❯

and hyper-cloud platforms , while also requiring a strong understanding of the financing mechanisms underpinning major technology and infrastructure transactions . You will also be closely involved in new service development , providing legal and commercial support from initial structuring through to execution. Leadership is integral, as you will manage and develop contract managers, foster cross-regional collaboration, and act … on hardware/software sales, project financing, and investment structures Support structuring and funding of infrastructure projects , including data centres and cloud platforms Partner with business leaders on new service delivery models and market expansion initiatives Provide commercially pragmatic legal guidance to senior stakeholders across regions Manage and develop contract managers, ensuring strong visibility and collaboration Handle cross More ❯

business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales. Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless delivery and outstanding customer experiences. Maintain strong commercial discipline by managing accurate forecasts, developing healthy pipelines, and consistently achieving or exceeding sales targets. Support team development by mentoring colleagues and … ability to position solutions effectively within the industry. Commercially astute, with the ability to analyse data, forecast accurately, and provide strategic insights. Collaborative mindset, working cross-functionally to enhance service delivery and customer outcomes. Adaptable and organised, able to manage competing priorities and meet deadlines in a fast-paced environment. Committed to continuous learning and sharing knowledge to More ❯