51 to 75 of 118 Service Delivery Jobs in the North West

across a major public sector digital transformation programme. This is an exceptional opportunity for a senior digital leader to shape the future of digital service delivery, accessibility, and inclusive design at scale, driving innovation and improving end-to-end user experiences across complex service environments. The Role … Deputy Director, you will lead the development of digital standards, accessibility initiatives, and service transformation programmes that improve public-facing digital services. You will work across organisational boundaries to define strategic direction, champion inclusive and accessible design practices, and identify opportunities to modernise and transform services through innovative approaches ...

primary on-site IT support contact, providing hands-on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment. Key Responsibilities … walk-up and scheduled assistance. Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues. Log, manage and resolve incidents and service requests through ServiceNow. Ensure tickets are accurately documented and users receive regular updates. Resolve technical issues locally wherever possible, escalating more complex incidents when ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

delivering excellent customer service. Key Responsibilities Application Support Provide 1st and 2nd line support/maintenance for all supported applications Systems Maintenance and Service Development Provide support to the Senior Information Analyst role in the development and delivery of new functionality and upgrades to existing solutions. Work … constantly develop and improve the effectiveness and quality of service provided to other business areas and continually build on operational relationships and operational understand. Face to Face Support Deliver face to face and remote technical support to colleagues Telephone Support Dealing with Service Desk telephone calls from colleagues ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical and reporting ...

want to work with modern platforms and influence technical decision-making. With an ambitious roadmap spanning cloud adoption, application modernisation, network transformation and service improvement, this is a business where infrastructure is viewed as a strategic enabler rather than simply a support function. You'll join a collaborative team … technology transformation, working on everything from cloud services and virtualisation to networking, resilience and business-critical applications. You'll combine technical expertise with project delivery, helping design, implement and support solutions that have a tangible impact across the organisation. Working alongside architects, project managers and service delivery ...

Infrastructure Automation, partnering with architects, software developers, DevOps engineers, and network specialists to create scalable, resilient, and highly automated solutions. Responsibilities: Network Automation & Service Development Design and develop automation solutions for enterprise network provisioning, configuration management and lifecycle operations. Build and maintain Python-based services, APIs and microservices that … support network service delivery and operational workflows. Develop reusable automation frameworks and service templates that enable consistent infrastructure deployment at scale. Engineer solutions that integrate with network controllers, orchestration platforms and management systems. Design and implement automation workflows across routing, switching and data centre environments. Software Engineering ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

also play a key role in strengthening operational resilience through the development of playbooks, contingency plans and continuity strategies, while supporting the successful delivery of business and technology change that enhances the experience of both colleagues and customers. About you For this role, you will have: Previousline management experience … within an operational, service or support environment Strong understanding of Retail Services, financial services, customer service delivery and relevant Nationwide products, policies,processesand systems Good working knowledge of Business Continuity and Incident Management processes,policyand governance Experience of quality assurance, problem solving and consultancy within an operational ...

doing Supporting and maintaining core infrastructure services. Troubleshooting and resolving complex technical issues. Contributing to cloud, infrastructure and application projects. Working closely with service delivery, project and architecture teams. Supporting disaster recovery, high availability and business continuity initiatives. Driving automation and continuous improvement across the technology estate. Skills ...

Infotel UK is looking for an experienced Quality Assurance Manager to lead QA and service management across automotive technology programmes. The role will work closely with automotive clients, engineering teams, product owners, and delivery teams to ensure high standards of quality, reliability, and compliance throughout the product lifecycle. … digital platforms, and modern Agile/DevOps delivery. Responsibilities Define and implement QA strategies, standards, processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce ...

customer journeys across the customer lifecycle. As a Product Manager, you will own a specific customer journey spanning Sales, Quote, Order, Fulfilment, Service Change and Billing activities. You will be responsible for defining the vision, strategy and roadmap for your journey, ensuring customer, colleague and business outcomes are delivered … through effective collaboration across Product, Engineering, Architecture, Service and Commercial teams. Rather than owning an individual product, you will take accountability for the overall journey experience, bringing together capabilities, processes and stakeholders to deliver seamless end-to-end outcomes. You will play a key role in identifying pain points ...

approach to data governance, ensuring our data remains high quality, trusted, well-defined and secure across the Group while enabling better decision-making and service delivery. As Data Governance Manager, you will lead the development and embedding of our Data Governance Framework, working collaboratively with data owners, data stewards ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you’ll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You’ll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...

equipment. We are seeking a dedicated and skilled engineer to join our team. You will be a key contributor to the safe and effective delivery of our services, taking responsibility for both planned and corrective maintenance across a diverse portfolio of advanced medical imaging and radiotherapy equipment. Helping … standards. Cross departmental support -- Providing secondary engineering support to the Radiotherapy department, assisting with maintenance activities on high precision treatment equipment. Collaborative service delivery -- Working closely with clinical, technical & managerial teams to ensure equipment availability, communicate technical findings clearly, & contribute to a responsive, patient centred service. Continuous improvement ...

senior consulting role for someone who can do more than conduct research. You'll be expected to lead research across complex problem spaces, influence service design decisions, work closely with multidisciplinary Agile teams and act as a trusted advisor to clients and stakeholders. You'll bring strong expertise … methodologies . Plan and conduct research to understand user needs, behaviours, motivations and pain points. Translate research findings into clear, actionable recommendations that influence service and product design. Work as part of multidisciplinary Agile teams alongside service designers, interaction designers, developers, product owners and other specialists . Lead ...

Team Leader to lead a team delivering critical onsite technology services across multiple customer locations. You'll play a key role in ensuring exceptional service delivery, leading technical support operations across networking, AV and workplace technologies while acting as a trusted partner to customers, stakeholders and service … coach and develop a team of onsite Technical Support Engineers across multiple customer locations. Act as the primary escalation point for operational, technical and service-related issues. Ensure services are delivered in line with agreed SLAs and customer expectations. Coordinate resource planning and site coverage to maintain high service ...

managed offerings Build products and services that help owners maximise performance and profitability Lead products through discovery, development, launch and optimisation Shape AI-powered service discovery and recommendation experiences Define commercial models, growth opportunities and success metrics Own key KPIs including recurring revenue, owner retention and lifetime value … experimentation, analytics and owner feedback to drive decision-making Improve service delivery across Forge platforms, integrations and ecosystems Partner with Product, Engineering, Data Science, Commercial and Customer Success teams Identify opportunities to create scalable, revenue-generating managed services Monitor service quality, adoption and owner experience performance Deliver ...

Customer Solution Architect - CC1 Service Custodia is a UK based company, founded in 2017, with wider presence in North America, Europe and Asia both directly and through strategic partnerships. Our current key offering is the CC1 (Compliance Cloud One) service which records, stores and normalizes any type … experience in a customer‐facing Solution Architect or Technical Consultant role Strong experience producing customer‐facing HLDs and LLDs Experience designing SaaS or managed service solutions Understanding of regulated or compliance‐driven environments Excellent customer communication, workshop facilitation, and presentation skills Ability to balance customer requirements with product ...

Krones UK in Bolton seeks a Customer Service Manager to lead a defined customer portfolio, drive service delivery, and promote Krones products and services. The role requires proactive on-site customer engagement and strong leadership to ensure excellent technical support. The ideal candidate will manage a team … service engineers, resolve complex issues, and analyse feedback to improve customer satisfaction while coordinating with internal departments. #J-18808-Ljbffr ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport netwo click apply for full job details ...

requisitioners and other business users. Monitor recurring system and process issues, identifying trends and underlying root causes. Implement sustainable solutions to improve system performance, service delivery and user satisfaction. Work closely with stakeholders across Digital, IT, Finance and Procurement , including the AMAS support partner. Build and maintain strong … within a highly complex and evolving environment. If you have strong procurement systems experience, enjoy solving problems and are passionate about delivering an excellent service to users and stakeholders, we would be keen to hear from you. ...

sustainability of university operations. Edge Hill University’s emerging AI Strategy identifies business optimisation as a strategic priority, with a focus on improving processes, service quality, staff experience and organisational effectiveness through the responsible adoption of AI technologies. You will provide leadership for the operational and administrative dimensions … University’s AI Strategy, supporting the identification, evaluation and delivery of AI enabled improvements across Professional Services functions. Working closely with colleagues across DDaT, HR, Finance, Registry, Student Services, Library and Learning Services, Marketing, Research Services and other Professional Service areas, you will lead a portfolio ...

Work with pre-sales and technical teams to turn solution designs into accurate bills of materials, priced quotes and orders. Liaise with provisioning and service delivery to make sure orders are complete, and track them through to delivery. Keep customers updated on order progress and delivery dates … respond to queries promptly and professionally. Maintain accurate records in the CRM and support renewals and service contract administration. Requirements Essential 13 years experience in a sales support, sales administration, order processing or customer service role, ideally within technology, telecoms, reseller or distribution. Strong organisational skills and excellent ...

training sessions, etc. Build engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers. Ensure the delivery of an exemplary customer experience at all times. Work across Proximie to feedback the voice of the customer where relevant to improve our product … service and offering. Requirements An understanding of NHS or European healthcare systems and workflows, ideally with 2+ years' experience in surgical services, operating theatre management, or perioperative care delivery. Experience transitioning from clinical/operational roles into healthcare technology is welcomed. Experience managing multi-stakeholder relationships across clinical, administrative ...