51 to 75 of 91 Service Delivery Jobs in the North West

by the business. Hardware Management: Setting up and maintaining computers, printers, and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range More ❯

week) Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯

technology and innovation team in Manchester, the main purpose of this role is to assist the Lawyers in adopting new, innovative tools and solutions to improve and enhance legal service delivery. Main Responsibilities: Building strong relationships with Lawyers across the firm. Creating and delivering engagement plans. Aligning initiatives with the strategic goals of the firm. Participating in meetings and More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead Criteria - Infrastructure as Code, continuous delivery pipelines, automation design, including working collaboratively with an object-oriented programming language (such as Python) and shared Git repositories. Designing, documenting, implementing, administering, and supporting infrastructure technologies, solutions and … our NetOps culture. Collaboration is key, you will partner with architects, engineers and stakeholders to deliver robust connectivity solutions, while mentoring junior engineers and sharing best practices in automation, service delivery and network engineering. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £73,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

plans across stakeholder groups. Develop and maintain business development pipelines across Employers, Centres and Providers. Capture and communicate market intel to support product development and the positioning of their service offer. Support in the positioning and messaging of the product offer. Support in development and evidencing of new product development pipeline. Supporting their project its offer across the wider … Awarding Organisation. A proven track record of successful and sustained stakeholder engagement. A proven track record of successful sales and business development, including large key customers. Demonstratable record of service delivery and development. A proven networker able to project our clients service offer across differing stakeholder groups. Required Skills A strong understanding of apprenticeship standards, qualifications and More ❯

and connectivityAssist with reader integrations and system configurationsOffer guidance on security systems and alarm technologies (experience here is a big plus)Work with global teams to ensure first-class service delivery What You’ll Need Solid experience in a technical support or IT/networking roleStrong understanding of IP networking, connectivity, and related protocolsHands-on experience with LAN More ❯

Assist with reader integrations and system configurations Offer guidance on security systems and alarm technologies (experience here is a big plus) Work with global teams to ensure first-class service delivery What You’ll Need Solid experience in a technical support or IT/networking role Strong understanding of IP networking, connectivity, and related protocols Hands-on experience More ❯

day administration for estates, maintenance, and facilities projects. Maintain accurate records, schedules, and documentation, including basic document control tasks. Liaise with contractors, suppliers, and internal teams to ensure smooth service delivery. Support compliance with health & safety and statutory requirements. Skills & Experience Strong organisational and communication skills with keen attention to detail. Competence with MS Office and database systems. Experience More ❯

practice queries when necessary Act as one of two main points of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them Review work completed by junior team members and resolving all issues Ability to multi-task and complete assignments within time constraints … and set deadlines Working and liaising with colleagues in other offices/departments as necessary to provide high quality client service Knowledgeable of the firm's services and able to cross-sell those services into the client base Profile ACCA/ACA qualified or equivalent with at least 5 years of post-qualification experience. Have proven experience of working More ❯

with a consultancy that's growing their HR practice, and they're after a Senior Consultant with strong ServiceNow HRSD experience. You'll help large organisations re-imagine HR service delivery in a world where employee experience, automation, and agility matter more than ever. You'll be designing and implementing HR and GBS solutions that make work simpler … lead workstreams, and bring a strategic view on how HR technology can drive real organisational change. What you'll bring: Experience in HR process design, stakeholder engagement and transformation delivery A solid understanding of how ServiceNow HRSD enables HR services (case management, lifecycle events, onboarding etc.) Familiarity with automation, AI, and collaboration tools across HR functions The ability to More ❯

always with the client's growth in mind. - Review support ticket patterns to identify gaps and recommend proactive solutions. - Collaborate with technical teams to resolve issues quickly and improve service delivery. - Organise and deliver webinars to demonstrate new products and services. - Achieve and exceed quarterly targets for retention and growth. What We're Looking for in the Account Manager More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through … of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms Experience More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing … of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms Experience More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing issues through … of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms Experience More ❯

so a strong focus on security and reliability is essential. This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You’ll Be Doing Providing 2nd line remote and on-site support across multiple client environments Acting as an escalation point for 1st line engineers and seeing … of Windows Server, Active Directory and Group Policy Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP) Strong troubleshooting ability with a “see it through” mindset Excellent communication and customer-service skills Full UK driving licence and willingness to travel Desirable: Experience with RMM and PSA tools Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms Experience More ❯

able to manage time and workload effectively through self-management. Key responsibilities Stakeholder Engagement Build and sustain strong, collaborative relationships with all site stakeholders. Regularly communicate project progress, address service-related issues, and provide timely updates on resolutions to ensure transparency and trust. Operational Ownership Oversee the operations of ICT site services across assigned locations, reporting directly to the … requires active management and ownership of all operational aspects. Team Collaboration Collaborate closely with the European ICT Site Services team, which operates in an agile manner, to guarantee consistent delivery of services and facilitate effective knowledge sharing across the team. End-User Device Support Deliver support for a variety of end-user devices, including but not limited to laptops … Administer and provide support for applications that are used to manage end-user devices, such as Apple Business Manager and Microsoft Intune, ensuring devices are properly monitored and maintained. Service Desk Escalation Act as the second-level point of contact for complex technical issues that are escalated from the 24/7 Service Desk, ensuring issues are resolved More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices and remote … UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments, ensuring we consistently meet SLA … support team of 50+ highly skilled consultants across multiple products. Build a positive team culture where learning, development, accountability and customer focus thrive, coming together to deliver an extraordinary service to customers and a world class eNPS outcome. Establish clear goals and performance expectations/objectives which deliver against and exceed customer requirements – supporting all colleagues in achieving productivity More ❯

Client Services/Delivery Manager - Manchester - £45k We're looking for an organised, proactive Client Services/Delivery Manager to support delivery teams and ensure customers gain rapid value from the technical SaaS solution that our client implements to a diverse range of customers (from financial services to building merchants!). The role is 5 days a … and support our technical consultants to ensure smooth, timely delivery. Drive effective deployment through clear planning, strong communication, and efficient resource management. Act as the link between clients and delivery teams, ensuring expectations, timelines, and deliverables are clearly understood. Monitor project progress, highlight risks, and keep all stakeholders aligned. About You Experience in client services, project coordination, or delivery More ❯

our presale's solution architects in your prosects and existing customers Grow Manage a set of enterprise and mid-market accounts across multiple verticals or sectors Work with the delivery teams throughout the project and own the commercial relationship from a bizapps perspective Ensure a smooth transition into project delivery and then a smooth transition into managed service … plan throughout the lifecycle of a sale and stay focussed on the client post project to create up-sell opportunity Work closely with the CSM and CSA including attending Service Reviews, QBRs, project updates, project boards to ensure a fantastic CX Facilitate the renewals with the CSM, CSA & renewals team Fully understand the landscape and people in your customer … markets Possess a strong understanding the software market, either of the Hosted Applications, managed hosted, software solutions, CRM, SaaS, electronic office products sectors, or one closely related where customer service is of paramount importance Significant track record of developing routes to the Enterprise & Mid-Market place and driving exceptional sales performance Thrive in high energy, fast paced, challenging environment More ❯

our presale's solution architects in your prosects and existing customers Grow Manage a set of enterprise and mid-market accounts across multiple verticals or sectors Work with the delivery teams throughout the project and own the commercial relationship from a bizapps perspective Ensure a smooth transition into project delivery and then a smooth transition into managed service … plan throughout the lifecycle of a sale and stay focussed on the client post project to create up-sell opportunity Work closely with the CSM and CSA including attending Service Reviews, QBRs, project updates, project boards to ensure a fantastic CX Facilitate the renewals with the CSM, CSA & renewals team Fully understand the landscape and people in your customer … markets Possess a strong understanding the software market, either of the Hosted Applications, managed hosted, software solutions, CRM, SaaS, electronic office products sectors, or one closely related where customer service is of paramount importance Significant track record of developing routes to the Enterprise & Mid-Market place and driving exceptional sales performance Thrive in high energy, fast paced, challenging environment More ❯

our presale's solution architects in your prosects and existing customers Grow Manage a set of enterprise and mid-market accounts across multiple verticals or sectors Work with the delivery teams throughout the project and own the commercial relationship from a bizapps perspective Ensure a smooth transition into project delivery and then a smooth transition into managed service … plan throughout the lifecycle of a sale and stay focussed on the client post project to create up-sell opportunity Work closely with the CSM and CSA including attending Service Reviews, QBRs, project updates, project boards to ensure a fantastic CX Facilitate the renewals with the CSM, CSA & renewals team Fully understand the landscape and people in your customer … markets Possess a strong understanding the software market, either of the Hosted Applications, managed hosted, software solutions, CRM, SaaS, electronic office products sectors, or one closely related where customer service is of paramount importance Significant track record of developing routes to the Enterprise & Mid-Market place and driving exceptional sales performance Thrive in high energy, fast paced, challenging environment More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯