1 to 25 of 114 Service Management Jobs in the North West

career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.Description The Head of Service is responsible for the delivery, performance and continual improvement of all IT services across Xeinadin. The role ensures a consistent, reliable and customer-focused … service experience for colleagues across the UK and Ireland.The post holder will lead service management, supplier performance, service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while driving adoption of ITIL best ...

About The Job You’re Considering The SIAM Service Request Analyst is accountable for coordinating and supporting the end-to-end Service Request Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that service requests are managed efficiently, fulfilled within agreed … service levels, and aligned to business requirements and customer expectations. The Service Request Analyst will work closely with suppliers and internal teams to oversee request fulfilment activities, monitor performance, and ensure compliance with agreed processes, standards, and service commitments. Through effective coordination, supplier engagement, performance monitoring ...

About the job you’re consideringThe SIAM Service Reporting and Service Level Analyst is accountable for supporting and governing service performance reporting and service level management across a complex multi-supplier environment. The role is outcome-focused, ensuring that service performance, supplier achievement … contractual service levels are accurately measured, analysed, and reported to support effective decision-making and continual service improvement. The Service Reporting and Service Level Analyst will provide oversight of service metrics, reporting frameworks, and performance data, working collaboratively with suppliers and internal stakeholders to drive ...

About the job you’re consideringThe Service Catalogue Lead is accountable for the strategic direction, governance, development, and continual improvement of the Service Catalogue. This role ensures that service offerings are accurately defined, standardised, accessible, and aligned with both business objectives and user needs. Working closely with … service owners, operational teams, and key stakeholders, the Service Catalogue Lead drives service transparency, establishes catalogue management standards, and promotes best practices across the organisation. Through effective governance, process optimisation, and the use of data-driven insights, the role enhances the end-user experience, supports efficient ...

Problem Analyst A leading consultancy is seeking a Problem Analyst to join a large-scale service integration environment. Starting ASAP, this role requires candidates to be eligible for SC Clearance, be a Sole British National, and work on a hybrid basis with 3 days per week onsite in Manchester. … successful candidate will play a key role in reducing recurring service issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself ...

delivery and day-to-day operation of IT infrastructure services within a high-performance Data Centre environment. Working closely with the Data Centre Manager, Service Delivery Manager, client stakeholders, engineering teams and third-party suppliers, you will be responsible for supervising Moves, Adds & Changes (MAC) and Business-as-Usual … activities, ensuring work is delivered safely, efficiently and in accordance with client requirements and agreed Service Level Agreements (SLAs). This is an excellent opportunity for an experienced Data Centre professional with a strong background in structured cabling, infrastructure operations and team supervision to take responsibility for the successful ...

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. We’re looking for a Senior Service Delivery Manager to lead and transform IT service delivery for one of the UKs most ambitious nuclear new build organisations, operating … forefront of the UK’s Small Modular Reactor (SMR) programme. This is more than a traditional service delivery role. We’re looking for someone who can transform, optimise and mature service delivery, bringing experience from a large-scale enterprise, scale-up or similarly complex environment. You’ll work ...

Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm Shift … Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with a particular focus ...

tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role As a Service Senior Consultant at Capgemini Invent, you will join our Cloud Advisory capability, part of the wider Business Technology unit. Our Cloud Advisory team inspires … leads, and supports organisations in adopting Cloud to drive new business models, accelerate growth, ensure regulatory compliance, and reduce carbon footprint. Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving ...

support clients in designing, assessing and evolving cloud operating models that are automation‐first and AI‐ready. You will work hands‐on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI‐enabled operations, and translate findings into the design of future‐state operating models, service management processes and organisational structures that are standardisation‐led, automation‐first and AI‐ready. Future State Design & Operating Model Definition: Design target cloud ...

support clients in designing, assessing and evolving cloud operating models that are automation‐first and AI‐ready. You will work hands‐on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows … improvement through standardisation, automation, improved data flows and readiness for AI‐enabled operations, and translate findings into the design of future‐state operating models, service management processes and organisational structures that are standardisation‐led, automation‐first and AI‐ready. Future State Design & Operating Model Definition: Design target cloud ...

About the job you’re consideringThe SIAM Service Asset and Configuration Management (SACM) Manager is accountable for leading and governing the end-to-end Service Asset and Configuration Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that asset and configuration … information is accurate, reliable, and effectively managed throughout its lifecycle to support service delivery, operational decision-making, and risk management. The SACM Manager will provide strategic oversight of the CMDB and asset management practices, drive cross-supplier compliance with SACM policies and standards, and ensure configuration data integrity ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

About the job you’re consideringThe SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising … risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This … role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts ...

integration, and enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with … strong background in security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established ...

About the job you’re considering The SIAM Incident and Knowledge Analyst is accountable for coordinating and supporting Incident Management and Knowledge Management activities across a complex multi-supplier environment. The role is outcome-focused, ensuring incidents are managed effectively while knowledge articles are created, maintained, and shared … improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing, and continual improvement ...

About the job you’re consideringThe SIAM Incident Management Team Leader is accountable for leading the Incident Management function within a complex multi-supplier environment, ensuring the effective coordination, governance, and resolution of incidents across integrated service providers. The role is responsible for providing … leadership, guidance, and development for the Incident Management team while driving a consistent and outcome-focused approach to incident management.The Team Leader oversees the end-to-end management of major, high-priority, and business-critical incidents, ensuring timely service restoration, minimising business impact, and maintaining effective communication ...

disruption to live services. The Release Analyst will coordinate cross-supplier release planning, provide oversight of release execution, and ensure suppliers meet their release management obligations and performance commitments. Through effective governance, collaboration, continuous improvement, and data-driven reporting, the role contributes to improved service quality, enhanced … your home; noting that you will be unable to work at home 100% of the time.Your role:Coordinate the end-to-end Release Management process across a multi-supplier service environment, ensuring releases are planned, scheduled, and deployed in accordance with agreed processes and governance.Work with suppliers, delivery ...

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations … Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless ...

About the job you’re consideringThe SIAM Availability Analyst will be accountable for the monitoring, governance, analysis, and continual improvement of service availability across a multi-supplier environment. The role is outcome-focused, ensuring services remain resilient, available, and aligned to business requirements while driving proactive improvement, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites ...

creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Service Architect at any of our main UK sites, where you will have the opportunity to work with cutting-edge technology in partnership with some … most brilliant minds. The Role As a Senior Service Architect, you will be working in a both internal and customer facing role working across QinetiQ’s service portfolio designing the service wrapper to provide service support and management for customer solutions and managed service ...

role primarily involves remote support, with some onsite assistance as needed, to maintain business continuity. They ensure that customer requests are managed efficiently, agreed service levels are achieved, and communications consistently reflect Evolve IT’s values. The role combines day-to-day operational leadership with people management, technical … escalation, service improvement, and responsibility for maintaining high standards of governance, security, and documentation. Key Objectives, Principal Responsibilities & Accountabilities: Team Leadership and Development Lead, support, and develop the IT Support Engineers, setting clear objectives and managing performance, attendance, training, and wellbeing. Allocate workloads and resources effectively, promoting a collaborative ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident and Problem Management Analyst (SC Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week – full time Ready … utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through ...

Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book. Job Description As our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play … active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement ...