1 to 25 of 34 Service Management Jobs in the North West

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … one. We have three positions available. One of the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations … considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme … of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. If you're ready to lead change, build strong partnerships, and shape the future of end-user … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

As a Senior IT Service Manager you'll lead on resolving incidents, managing service requests, and driving improvements across our device estate. If your skills, experience, and qualifications match those in this job overview, do not delay your application. From spotting trends to promoting automation and coordinating escalations, you'll make sure services stay reliable and user-focused. … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As an IT Service Manager in DWP Digital's End User Devices team, you'll help deliver the digital foundations that keep our services running smoothly for colleagues across the department. You'll More ❯

Lead IT Service Manager Paying up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our … and understanding of common integration technologies; namely Application Programme Interface (APIs), File Transfer and Events Experience of delivering the migration from legacy products to strategic solutions. Experience in utilising Service Management frameworks ( ITIL4, Agile Service Management). ITIL4 or other service management framework qualification Experience in leading the delivery and management of complex … technical change initiatives-such as on-premise and cloud-hosted solutions-and in developing and maintaining technical capability across projects and throughout the service lifecycle. You and your role As Lead IT Service Manager, you will be responsible for driving the migration of DWP Digital Integration customers from legacy products to strategic solutions, or overseeing their decommissioning. You More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working … users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI More ❯

We are seeking a Service Desk Analyst to provide first-line technical support within a fast-paced FMCG environment. This role in Failsworth, Manchester requires problem-solving skills and a focus on delivering excellent service to internal stakeholders. Client Details The hiring company is a well-established organisation within the FMCG industry, known for its innovative approach and … as a medium-sized entity, they prioritise efficiency and the seamless delivery of technology services. Description Act as the first point of call for all GIS-related incidents and service requests initiated by phone or self-service module in our IT Service Management Platform. Provide 1st and 2nd level support to site-based or hybrid working … users by attempting fixes on all supported areas of GIS. Resolve incidents and fulfil service requests within the documented service level agreement Document first-time-fixes in the Knowledge Base for IT colleagues, and create FAQ and self-help fixes and documentation for our user-base in a language they will understand. Work towards achievement of stipulated KPI More ❯

We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. More ❯

you will be accountable for shaping and delivering the vision for enterprise technology services. This is not just about operational stability, it's about creating a scalable, data-driven, service-oriented organisation that enables innovation, drives customer value, and delivers resilience at pace and scale. Reporting directly to the CIO, you'll operate as a trusted strategic partner to … and implement the long-term vision, strategy and operating model for technology services across applications, platforms, data and infrastructure. Lead at scale :Direct multi-disciplinary teams across IT operations, service management, service desk, end-user support and enterprise data, embedding a culture of performance, accountability and innovation. Shape the future :Drive modernisation and automation programmes that transform … level influence :Engage with C-suite and senior stakeholders to align investment decisions, manage risk, and ensure technology services underpin enterprise objectives. Operational excellence :Ensure the highest levels of service availability, security, compliance and resilience across all platforms and services. Data leadership :Own enterprise data services and governance, enabling analytics, AI/ML and data-driven decision making. Vendor More ❯

you will be accountable for shaping and delivering the vision for enterprise technology services. This is not just about operational stability, it's about creating a scalable, data-driven, service-oriented organisation that enables innovation, drives customer value, and delivers resilience at pace and scale. Reporting directly to the CIO, you'll operate as a trusted strategic partner to … and implement the long-term vision, strategy and operating model for technology services across applications, platforms, data and infrastructure. Lead at scale :Direct multi-disciplinary teams across IT operations, service management, service desk, end-user support and enterprise data, embedding a culture of performance, accountability and innovation. Shape the future :Drive modernisation and automation programmes that transform … level influence :Engage with C-suite and senior stakeholders to align investment decisions, manage risk, and ensure technology services underpin enterprise objectives. Operational excellence :Ensure the highest levels of service availability, security, compliance and resilience across all platforms and services. Data leadership :Own enterprise data services and governance, enabling analytics, AI/ML and data-driven decision making. Vendor More ❯

The Service Desk Analyst Apprentice will support the IT team in providing first line IT support and excellent customer service to staff across the organisation. Role This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with … service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of contact for staff requiring IT support (with guidance and supervision) Log, categorise, and prioritise incidents and requests … in the service management system Learn how to diagnose and resolve common IT issues within agreed timescales Escalate more complex issues to second-line support following established processes Customer Service: Provide polite, helpful, and professional support to all users Keep staff informed of the progress of their requests Learn to explain technical issues in simple, clear terms More ❯

Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and … responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support:Provide first contact telephone and email reception in support of ISOC delivered services. Service Management:Follow agreed triage, incident … and service request procedures in accordance with prescribed standards and service levels. System Utilisation:Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work:Work without continuous supervision and provide professional support services to Intercity customers. Reporting:Assist in preparing internal and/or customer-facing reports. Information Gathering:Use More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly into … live operations with minimal impact to users and customers. This is an initial 2 year fixed term contract. The Role As Change & Release Manager, you will: Lead the management of changes and releases into production, working with multiple senior stakeholders, business units, and third-party suppliers. Support a major transformation programme, overseeing the transition to a new multi-supplier … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Application Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

Overview Join Barclays as a Cryptography and Key Management Analyst , where you'll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will be part of the Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application … this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating system knowledge. Expertise in privacy, compliance, and data protection services. More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯

Job summary How would you like to be involved in creating innovative solutions that directly benefit clinical staff and patients within the NHS? In the Informatics Merseyside Development Service, we use a variety of platforms to develop software applications and interfaces, supporting multiple NHS organisations. We are looking for a well organised and enthusiastic individual, who is a strong … in the integration of clinical systems. Integration of Systems (HL7, XML, JSON, Javascript, REST, Rhapsody). This role will be specifically to support the integration team within the development service, Previous integration experience will be essential, and experience of SQL database management. For more information about this Lead Developer role, and about Informatics Merseyside, we will be hosting a … brief and informal virtual session on Microsoft Teams, that you are invited to join.Please email Michael Bland, Head of Development Service (Michael.Bland@imerseyside.nhs.uk)if you would like to be invited to join this session. What we can offer: Hybrid Working Role basedtraining. Continued personal and professional development. A friendly and supportive environment Consideration of requests for Flexible working arrangements More ❯

Job summary To deliver a professional and expert MaPS systems and support service to optimise decision making and financial management across the agency. The MaPS (Money and People Systems) is underpinned by Oracle Cloud Infrastructure and Fusion applications. Systems: Manage the MaPS Supply Chain Management (SCM) controls and user support processes. Become an expert in SCM E2E … that the MaPS SCM systems procedures and processes are fully documented. Support the development of the MaPS SCM systems including identifying requirements for external suppliers. Regular patch testing Data Management: Review system for data specific non-compliance and monitor data quality. Intelligent Customer Function: Engage with stakeholders to identify opportunities for improvement. Main duties of the job To provide … all. Please visit our careers site for more information https://gov.uk/ukhsa/careers Job description Job responsibilities Essential criteria: Experience in managing a Supply Chain Management systems Experience of delivering systems support within an ITIL aligned organisation Experience in managing inventory, cost management and accounts payable within an ERP system Demonstrable knowledge of managing More ❯

grown, enabling us to become the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people and places. Our teams include … act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction/retention. The responsibilities include: Dedicated Portfolio Management - Ensuring each customer receives personalised attention and support. Monitoring the health of accounts, identifying and mitigating risks. Customer Success Score Service Reviews & QBR's - Conducting regular service reviews to assess customer satisfaction, gather feedback and identify areas for improvement. Using these insights to enhance service deliver and customer experience. Customer Lifecycle Management - Understand and take accountabilities for all the customer lifecycle stages for your portfolio including awareness, engagement, conversion, retention and loyalty. Issuer, TMC and Platform Engagement - Participate in regular calls with key partners More ❯

Assurance 5% annual bonus Pension Scheme Employer matched to 5% Voluntary Benefits Health Cash Plan, Dental, Will Writing etc Annual Leave 23 days rising to 27 with length of service Sick Pay Increasing with length of service The Role: We are looking for experienced Windows 11Deployment Engineers to support a client with their Windows 11 rollout. The engineers … will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers, ensuring clear communication and a smooth transition. Following predefined steps … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

design and implement Citrix solutions. Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line Support role Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes More ❯