1 to 25 of 63 Service Management Jobs in the North West

work, a great place to be a customer” Responsibilities, not limited to: To work across the different Sales and Services teams to define Managed Service solutions for our customers (New Business and Contract Renewals). To directly engage with customers and capabilities within the business to propose and design … services. To provide sales support and collaboration with the technical teams, as required throughout the sales lifecycle. To assist in developing and configuring Managed Service solutions across our solution areas of Connect, Cloud, Devices, Modern Workplace and Security, including more complex and cross-solution area deals. Engage directly with ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

Service Delivery Analyst Locations available: Peterborough, Manchester, Stoke-On-Trent, Chesterfield (flexible hybrid working). We have offices based in the above locations, however, we are open to largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance … control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change ...

secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance … duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity and coherence ...

TechOps Lead to manage and inspire a team of five TechOps and CloudOps Engineers. This individual will be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM … communication skills with a solid technical foundation, ensuring all operations align with the highest standards of quality and security. Key Responsibilities Leadership and Stakeholder Management Team Leadership: Directly manage, mentor, and coach a team of engineers responsible for a broad portfolio including user lifecycle, endpoint management, access control ...

TechOps Lead to manage and inspire a team of five TechOps and CloudOps Engineers. This individual will be the key interface between the IT service delivery team and our internal stakeholders, focusing on fostering strong relationships and driving excellence in all aspects of IT Service Management (ITSM … communication skills with a solid technical foundation, ensuring all operations align with the highest standards of quality and security. Key Responsibilities Leadership and Stakeholder Management Team Leadership: Directly manage, mentor, and coach a team of engineers responsible for a broad portfolio including user lifecycle, endpoint management, access control ...

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your … chance to contribute to a dynamic environment where your expertise will help drive successful service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding ...

Service Transition Coordinator Opportunity in Manchester Are you ready to take on a pivotal role in IT service management and coordination? Our client is seeking a skilled and dedicated Service Transition Coordinator to join their team on a contract basis. Based in Manchester, this is your … chance to contribute to a dynamic environment where your expertise will help drive successful service transitions and business outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding ...

encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As a Senior ServiceNow Developer … ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Discover your inner Racker! Responsibilities Develop, configure, and customize ServiceNow applications, modules, and components to meet specific ...

encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As a Senior ServiceNow Developer … ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Discover your inner Racker! Responsibilities Develop, configure, and customize ServiceNow applications, modules, and components to meet specific ...

encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As a Senior ServiceNow Developer … ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Discover your inner Racker! Responsibilities Develop, configure, and customize ServiceNow applications, modules, and components to meet specific ...

encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As a Senior ServiceNow Developer … ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Discover your inner Racker! Responsibilities Develop, configure, and customize ServiceNow applications, modules, and components to meet specific ...

encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it. As a Senior ServiceNow Developer … ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. Discover your inner Racker! Responsibilities Develop, configure, and customize ServiceNow applications, modules, and components to meet specific ...

full Microsoft environment, including Microsoft 365 (M365). The IT Support Engineer will handle IMAC (Install, Move, Add, Change) activities, manage incident processes, fulfil service requests, and assist with problem management. The role requires a commitment to improving service quality and ensuring customer satisfaction in a busy environment … services. · Perform IMAC activities for hardware and software installations, moves, adds, and changes. · Ensure all desktop services are operating effectively and efficiently. Incident Management: · Log, categorise, and prioritise incidents in the IT service management system. · Resolve incidents in a timely manner, ensuring minimal disruption to end-users. ...

Join us in this role where you’ll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business … anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT. Welcome to Center of Excellence Service Delivery Management You’ll be part of our global Service Delivery Management team where you, together with your colleagues, will ...

provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. … Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk ...

provide onsite support for the in-service management of Operational Technology (OT) and ensure cyber security compliance of Client's Computing Systems (PCS) and Technical Support Computing Systems (TSCS) at site. The role supports technical governance and cyber security policies, contributing to safe and secure station operations. … Responsibilities: Service Delivery Management Establish governance and reporting structures for contract delivery. Provide succession planning and demonstrate service sustainability. Implement continuous improvement processes. Engineering Services Support configuration control and maintenance of OT/PCS systems. Administer malware checks, backups, and digital forensic investigations. Maintain asset inventories, risk ...

Network Product and Service Owner Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital. … love you to join us. What skills, knowledge and experience will you need? Proven experience and knowledge of Product ownership and Product management in an IT environment. Track record of developing effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams. Demonstrate good experience ...

Network Product and Service Owner Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Network Product and Service Owner to join our community of tech experts in DWP Digital. … love you to join us. What skills, knowledge and experience will you need? Proven experience and knowledge of Product ownership and Product management in an IT environment. Track record of developing effective relationships with key stakeholders and work collaboratively with colleagues across multi-functional teams. Demonstrate good experience ...

Network Product and Service Owner Pay up to £39,621 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. DWP. Digital with Purpose. We are looking … Network Product and Service Owner to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their ...

wider Group companies, embedding IT into the fabric of the business. Acting as the voice of the business within IT, you’ll champion service reliability, stakeholder confidence, and innovation while guiding the organisation through transformation and cultural change. What You’ll Do Strategic Leadership: Shape IT initiatives that directly … support regulatory, operational, and strategic goals. Operational Excellence: Drive service stability, incident management, and vendor accountability to ensure performance and reliability. Stakeholder Engagement: Translate complex IT realities into clear, actionable insights for senior leaders. Culture & Change: Foster collaboration, capability building, and smooth adoption of new systems and processes. ...

DWP. Digital with Purpose. Join DWP Digital as an IT Service Manager and play a key role in delivering effective technical services in a fast-paced, evolving environment. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? As an IT Service Manager at DWP Digital you will play a key role in delivering effective technical services in a fast-paced, evolving environment. You'll support ...

role As a Service Manager in the Customer Success Unit, you act as the trusted partner for our tier 3 and 4 customers, serving as their primary point of contact for all service-related needs. In this dynamic role, you lead seamless transitions, drive collaboration across teams … advocating for improvements and delivering exceptional experiences that strengthen relationships and create real impact. This is an excellent opportunity for someone with customer service experience who is ready to take the next step into a career in service management. What will I be doing? Focused on delivering "brilliant ...

role As a Service Manager in the Customer Success Unit, you act as the trusted partner for our tier 3 and 4 customers, serving as their primary point of contact for all service-related needs. In this dynamic role, you lead seamless transitions, drive collaboration across teams … advocating for improvements and delivering exceptional experiences that strengthen relationships and create real impact. This is an excellent opportunity for someone with customer service experience who is ready to take the next step into a career in service management. What will I be doing? Focused on delivering "brilliant ...