1 to 25 of 63 Customer-Centricity Jobs in the North of England

to log, prioritise, and escalate issues appropriately while ensuring timely resolution. Regulated Industry Experience – Background in utilities, telecommunications, or similar compliance-driven sectors, ensuring high service standards. Customer-Centric Approach – A commitment to delivering exceptional service to customers and service providers, ensuring issues are resolved effectively. As part of a leading global analytics and digital solutions More ❯

and data flows. Comfortable working with engineers to troubleshoot issues and design solutions. Education: Bachelor's degree or equivalent combination of experience and education. Our preferred requirements: Customer-Centricity: Ability to articulate the impact and benefit of digital services and applications as part of a wider customer journey or service blueprint. Strong advocate More ❯

that deliver on Barclays drive to be best-in-class for customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will deliver the reimagining of customer journeys in line with More ❯

providing for Data Engineering and ML Operations services.We aim to empower colleagues by improving data fluency and promote a data-driven, insight-led culture that supports informed, customer-centric decisions. Commercial focus, continuous improvement and product centric delivery is at the heart of everything we do. The Role: We are looking for a highly organized More ❯

Lean Six Sigma) to drive continuous improvement. Implementing AI tools and digital innovation to increase efficiency. Serving as data guardian, embedding governance practices and monitoring quality. Supporting customer-centric improvements using NPS insights. Upskilling and supporting finance and administration staff to build in-house expertise. Collaborating cross-functionally with IT/Digital, commercial, and operational teams. More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range More ❯

ticket queues to ensure timely and consistent customer support. Maintain accurate and detailed documentation of all support interactions in the ITSM system. Ensure a customer-centric approach across the support team, promoting professionalism and empathy in all interactions. Gather feedback and identify opportunities to improve the end-user experience. Develop and refine standard More ❯

a financial setting. Strong problem-solving skills, with the ability to lead teams and communicate plans effectively. Excellent stakeholder management skills to build consensus and improve delivery. Customer-centric approach, anticipating needs and driving outcome-focused solutions. Proficiency in MS Office, Jira, Jira Align, and SQL (Treasury experience is a plus). Why Join Us? In More ❯

and communication skills with the ability to engage both technical and non-technical stakeholders. Strong business awareness with the ability to align IT services with organisational goals. Customer-centric, adaptable, and calm under pressure, with a passion for service excellence. What s on Offer Competitive salary and discretionary annual bonus Generous employer pension contribution 25 days More ❯

and communication skills with the ability to engage both technical and non-technical stakeholders. Strong business awareness with the ability to align IT services with organisational goals. Customer-centric, adaptable, and calm under pressure, with a passion for service excellence. Whats on Offer Competitive salary and discretionary annual bonus Generous employer pension contribution 25 days annual More ❯

and communication skills with the ability to engage both technical and non-technical stakeholders. Strong business awareness with the ability to align IT services with organisational goals. Customer-centric, adaptable, and calm under pressure, with a passion for service excellence. What’s on Offer Competitive salary and discretionary annual bonus Generous employer pension contribution 25 days More ❯

and experience of product management best practice & methodologies. Proven success of having managed a complex product that led to the delivery of significant value to your stakeholders Customer centric mentality, prioritising work that solves real customer problems Clear communicator who can explain complex technology approaches to non-technical audiences Effective at stakeholder management More ❯

and highly regulated environment. What skills & qualifications are we looking for? Educated to degree level/or substantial experience in senior management and leadership roles within complex customer centric environments. In-depth knowledge of the water industry, with a strong preference for experience in Developer Services or regulated customer service environments. Proven experience More ❯

and SmartIVR, including proactive management of the team responsible for these activities You'll coach, mentor and facilitate the learning and development of fellow colleagues in the customer centricity mindset, and strategies, including supporting colleagues with their broader professional development You'll comply with the requirements, and act in accordance with, the Group Code of Conduct More ❯

across the UK, France and the USA. They have built a strong reputation over the years, and they are currently evolving from a traditional retailer into a customer-centric, digitally driven business. Now is the perfect time to join them on this exciting journey as they look to drive forward innovation through meaningful data insights. As More ❯

modules). Ensuring optimal utilisation of handheld devices and related technology to streamline workflows. Applying Lean methodologies to eliminate waste, reduce lead times, and improve throughput. Embedding customer-centric improvements using Net Promoter Score (NPS) insights. Upskilling operational staff on D365 best practice, building in-house capability. Driving cross-functional business transformation to deliver measurable value More ❯

sales support or account management experience with cross-functional teams to sell and deliver customer solutions. Strong collaboration with a problem-solving, design-thinking, customer-centric mindset and demonstrated skills in evaluating situations and identifying multiple solutions. Strong communication with ability to be representative of portfolio of product(s) at conferences, summits, etc. More ❯

is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data More ❯

is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data More ❯

is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data More ❯

strategic and operational leader of the business, working closely with the owner-manager and senior leadership team to scale the company while maintaining strong financial performance and customer-centric ethos. Key Interim CEO responsibilities: Shape and execute the companys strategic vision across tech, product, operations, and commercial growth Lead and inspire a high-performing team, fostering More ❯

strategic and operational leader of the business, working closely with the owner-manager and senior leadership team to scale the company while maintaining strong financial performance and customer-centric ethos. Key Interim CEO responsibilities: Shape and execute the company’s strategic vision across tech, product, operations, and commercial growth Lead and inspire a high-performing team More ❯

across digital and assessment functions. Stakeholder Engagement: Collaborate with Sales, Marketing, Content Strategy, and Technical Architecture teams to ensure cohesive go-to-market strategies and product launches. Customer-Centric Innovation: Champion user research, testing, and feedback loops to continuously improve digital offerings. Operational Excellence: Drive service management, QA/UAT processes, and incident resolution for digital More ❯

making a positive impact for people, customers and the planet Regular team socials and an inclusive, collaborative culture You will be joining an existing small team of customer centric Customer Service Advisors. You will be supporting customers with inquiries post sale, onboarding and offering continuous high levels of service. This could include raising More ❯

minimum 2:1 Bachelors degree in a relevant subject. An individual with a creative and strategic mindset. Ability to work in a fast paced and highly pressured customer centric environment, building designs that improve the experience we deliver. Full UK driving licence and access to own vehicle Desirable previous experience - Experience in user research, wireframing & prototyping More ❯