26 to 50 of 60 ITIL Certification Jobs in the North of England

IT Service Desk function, as well as overseeing a formal ‘onboarding’ program for new team members. Knowledge, Skills and Experience Essentials: Familiarity with the processes and tasks described within ITIL, for IT Service Management. Experience in leading/facilitating technical implementation of hardware, software/application, and service projects. Previous technical experience working within a Support team/role. … members, and Vendors/Suppliers, with ability to communicate complex technical matters effectively at all levels. Demonstrable experience of participation in heavily regulated corporate environment. Involvement in delivery of ITIL Service Management practices of Request Fulfilment, Asset Management, Access Management & Security Response Plans. Evidence of experience working to KPIs/SLAs. Desirables: Proven Digital Service experience Excellent planning and … organisational skills. Experience in Gambling/Gaming sector advantageous. Qualifications: ITIL Foundation V4 certified ITIL Intermediate or greater desirable What is in it for me? £32,000- £42,000 per annum, depending on experience Be Rewarded: Earn Extra Rewards: Unlock bonuses and incentives to enhance your income. Secure Your Future: Build a nest egg with monthly pension contribution More ❯

and ensure a seamless experience for our teams and customers across Europe. What You’ll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You’ll Bring 5–10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

Solutions such as AirWatch. * Windows Server Operating System, Active Directory – User Administration. * Knowledge of Citrix, VMWare, or Cisco/Meraki Technologies (advantageous). * Windows 10 Deployment (WDS). An ITIL qualification and ideally degree educated would be a bonus. The role is situated in my client’s offices in Prescot/near Liverpool and will involve paid-on-call More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and best practices. - Tools knowledge of advantage: JIRA, Confluence, Splunk, Fiddler, Wireshark and Service Now. - Windows/MacOS/iOS/Linux OS skills are an advantage. Education/Certification:  Educated to bachelor’s degree level or above (or overseas equivalent)  Agile or ITIL certification preferred.  Relevant network and/or security certifications preferred More ❯

and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset More ❯

Knowledge of Microsoft OS, networking (TCP/IP, DNS, DHCP), and cloud solutions. Familiarity with Active Directory, Exchange, and Office 365. Strong communication skills to support non-technical users. ITIL certification (or willingness to obtain). Understanding of IT security best practices. Seniority level Associate Employment type Full-time Job function Information Technology Industries Retail #J-18808-Ljbffr More ❯

skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and addresses issues Qualifications ITIL certification (advantageous) This role requires full-time office presence (5 days/week) and experience managing stakeholder expectations, including challenging interactions. Are you ready to advance your IT More ❯

Entra Cloud migrations Experience needed Minimum 5 years' experience in similar roles Experience of working in an SME environment with circa 1000+ users Experience working with and/or ITIL qualifications Hold industry relevant qualifications such as MCSE Outstanding problem solving and troubleshooting ability Cyber Essentials Plus experience ISO27001:2022 experience Windows server cloud migrations Hays Specialist Recruitment Limited More ❯

Retail/Commerce. Finance/Projects. Supply Chain Management. Service Management. Asset Management. Professional Services. Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services. ITIL Certification. PERSONAL QUALITIES Excellent communication and customer interaction skills. Ability to work under pressure and meet agreed targets. Learn and keep up to date with industry-specific functionalities within More ❯

audits working independently or with SAM advisory partner. Experience leading teams and people management. Confident with Microsoft 365 appliations including M365, Teams, Power You will also benefit from having: ITIL certified configuration management Working knowledge of Microsoft Active Directory. Working knowledge of Microsoft endpoint management solutions including intune, SCCM, Autopilot and/or other deployment and patching technologies Working More ❯

Profile Essential skills/knowledge/experience: Must be certified Security Cleared or ability to be achieve on application (5 years UK residency minimum stay criteria) - Essential Must be ITIL certified – Preferred Quantifiable experience of operating in a face paced moving client facing engagement – Essential In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues – Essential More ❯

SQL Server, Oracle, Bash, Python. Experience with AWS cloud environment. Understanding of virtualization, network protocols, troubleshooting. Ability to manage multiple priorities and meet deadlines. Teamwork and client relationship skills. ITIL certification required. Experience with Jira Service Management or similar ticketing system. At least 5 years of experience in software support roles. By applying, you acknowledge that your data More ❯

best practices. Minimum Requirements: Demonstrable experience in the delivery of large-scale technology transformation projects. Solid understanding and experience with the ServiceNow platform, particularly in data modeling and configuration. Certification in ServiceNow administration and related areas is highly desirable. In-depth understanding of data management principles, data modeling techniques, and data governance practices. Familiarity with IT service management (ITSM … and ITIL processes. Proficiency in data modeling concepts and relational databases. Experience with ETL (Extract, Transform, Load) processes and data integration. Ability to analyze sophisticated data requirements and business processes, identify gaps, and propose effective solutions using the ServiceNow platform. Strong problem-solving and troubleshooting skills. Demonstrable understanding of the wider IT infrastructure and how it works with ServiceNow. … data model. Demonstrated ability to work in a fast paced, meaningful, and varied environment. Understanding of Scrum (Agile) development process. Understanding of Architectural frameworks e.g., TOGAF 9+, IT4IT. Certified ITIL v4 Foundation or higher certifications. ServiceNow Certified System Administrator. ServiceNow Certified Implementation Specialist (in relevant product(s)). Desirable Skills/Experience: While not essential, previous experience in a More ❯

weekends with a flexible approach Familiarity with the use of incident management and reporting tools Demonstrable detailed experience working in a customer facing role Desired Skills A knowledge of ITIL processes, and ideally ITIL certified While you will be educated and supported on the job, an inherent aptitude to technical problem solving A willingness to visit customers’ sites More ❯

expect you to have a sound working knowledge of interfaces, integration or ETL technologies and gained a minimum of 3 years’ experience in IT within a development environment, preferably ITIL accredited. The role requires to have strong problem-solving skills and be capable of breaking down complex situations to discover and resolve root causes. With excellent communication skills that More ❯

define all Support SLAs and KPIs, ensuring efficient and effective processes within the team. The role requires hands-on experience with our helpdesk software, currently Freshdesk, and with Jira. ITIL certification and a proven track record of building and leading Support or Service Desk teams are essential. What you'll be doingto make a difference: Lead, mentor, and … closely with Partner Managers (CSMs) and Project Management teams to ensure alignment, effective escalation handling, and enhanced customer experience. Develop and refine support processes and best practices, aligning with ITIL principles. Drive initiatives to build and scale the Support Team, ensuring the team structure and skills align with business growth. Produce regular reports and insights on support performance, customer … Effective collaboration with internal stakeholders, including Partner Managers (CSMs), Consultants and Project Management teams, leading to reduced issue escalation and improved product outcomes. Continuous improvement of support processes, leveraging ITIL principles and industry best practices. Efficient use of Freshdesk and Jira, ensuring accurate tracking, reporting, and cross-team communication. Reduction in the backlog of support tickets and ongoing management More ❯

software like Dante, QLab, AutoCAD, or Vectorworks. Preferred (But Not Essential) Experience in live events, theatre, or broadcast sectors. A degree in Electronic Engineering, Computer System Engineering, or similar. ITIL certification or other formal IT infrastructure credentials. Familiarity with coding in C or C++ (Qt framework experience is a bonus). What We Offer Competitive salary based on More ❯

Demonstrable experience of working within a structured and well governed IT Project environment Recognised Business Analysis qualifications such as BCS BA Diploma, IIBA, Agile BA IT qualification such as ITIL certification Experience of working at a programme level or delivering across multiple simultaneous projects Evidence of analysing and documenting complex business processes As well as a competitive pension More ❯

through automation and AI, and implement it all directly with our customers. What you’ll do This is an operational role, focusing on the Release Management function. Following common ITIL policies and procedures in support of release and change. You will ensure management of customer solutions aligns with operational support processes where possible. As well as adhering to agreed … in some out of hours working for co-ordinating releases on complex applications Who you are You will have: Strong customer and stakeholder management skills Knowledge and experience of ITIL best practices An ability to produce quality documentation Previous change or release management process operation and ownership Analytical and problem solving skills ITIL V3/V4 qualification in … Release Management preferable or other ITIL qualification A background in IT Services and (or) Telecoms Sector. Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive More ❯