1 to 25 of 46 ITSM Jobs in the North of England

users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »

Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days’ annual leave Birthday privilege day and Christmas shutdown Holiday buy more »

desirable as a Digital Support Analyst. Experience working in a housing related organisation Experience of Housing Management Systems ITIL v3 Foundation Certificate in IT Service Management certification Experience in Door Access systems Service Desk Institute Service Desk Analyst certification Career Progression At LHP, we are committed to investing in the more »

Providing outstanding support and customer service to all B&FC stakeholders. Role Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring that information held is accurately updated, maintained and actioned appropriately Troubleshooting incidents through to resolution; escalating where necessary Providing IT support to more »

assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the IT Service Management tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing more »

ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to more »

First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets more »

in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with more »

time fixes. Information gathering, qualification and prioritisation of new support requests ensuring allocation to the correct support team. Logging relevant information onto the internal ITSM tool – SMAX. Administration of customer account information ensuring that all relevant details are kept current and up to date. Provide first time fixes for support more »

business stakeholders Skills you’ll need (minimum criteria) Knowledge and experience supporting hybrid application landscapes with complex system integrations Deep understanding of core IT service management, HR and payroll processes and documentation Ability to manage a team focussed on process, CSI, innovation and user focussed delivery of first class support more »

a key point of contact for IAM related issues through escalation as part of security incidents • Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's Identity & Access Management Analyst/IAM Analyst Attributes/Skills: • Experience with Microsoft Active Directory, Office more »

of LDAP/Active Directory a plus. Experience in Java, JavaScript, Web Services, AJAX, XML. Web applications, networks, protocols and Email Experience with IT Service Management, Service Desk and Change & Problem Management processes TIL Foundation certification For more information, please apply! We are an equal opportunities employer and welcome applications more »

ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and requests in our ITSM platform (Hornbill) and assisting colleagues with technical escalations. You’ll identify and carry out maintenance and remediation activities on a wide range of devices – including more »

Proven BI development experience with ServiceNow expertise. o Familiarity with relational databases. o Proficiency in data modeling and reporting tools. o Certifications (preferred): ITIL, ITSM, V3, SCRUM, PMP. • Skills: JavaScript, MySQL, HTML, CSS, AngularJS. more »

a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation environment would more »

and utilize all available resources to identify the best solutions for customer needs. Skills/Experience ServiceNow Certifications: System Administrator, Certified Implementation Specialist in ITSM, and other areas would be useful. Extensive experience in ServiceNow implementation, including deep knowledge of its functionality, database structure, developer APIs, development tools, and techniques. more »

several sites and the varying companies under the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration … to fully understand the issues. Using own judgment, gather detailed, complex and sensitive information and where appropriate input this accurately into the Service Delivery ITSM System and other system software. Utilise existing technologies to obtain and manipulate software/hardware information and to remotely administer systems. Assist in the monitoring more »

to stakeholders Managing disposals and ensuring accurate asset lifecycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management lifecycle processes and procurement Proficient with Office 365 suite (including Excel more »

stakeholders Managing disposals and ensuring accurate asset life cycle management To excel in this role, you'll need: Knowledge and experience of administering an ITSM (such as Service Now), particularly the Asset Management Database Experience in IT asset management life cycle processes and procurement Proficient with Office 365 suite (including more »

Service (AiS), Incident, Change & Problem Management, system performance, and Continuous Improvement (CI). Technology Guidance: Provide expert advice on technology choices, focusing on the ITSM Tool program, cost-effectiveness, and alignment with university objectives. Continuous Service Improvement: Lead initiatives to boost the performance of support teams, improve first-time resolution more »

functions of the business. Respond to support business enquiries and help resolve hardware and/or software problems. Log all support calls using the ITSM call logging tool. Document working procedures and store them within the knowledge management database. Establish and maintain effective relationships with the business users and group more »

MUST be eligible for security clearance (SC) to be considered for this role. What you'll be doing: Incident and Request Management through our ITSM toolset Service Now Contribute to and maintain a support knowledge base Provide specialist advice on toolset usage to the userbase Infrastructure monitoring and trend analysis more »

or a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the heart of Manchester. Cornwallis more »

or a similar position. Implementing ServiceNow processes and functions. Java, JavaScript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the heart of Manchester. more »

technical concepts to non-technical users Ability to diagnose and resolve technical issues independently or with minimal supervision Familiarity with ticketing systems and IT service management best practices Relevant certifications, such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent, are a plus If you are passionate about technology and more »