Oxfordshire, Oxford, United Kingdom Hybrid / WFH Options
Data Careers Ltd
Business Partnering type roles, ideally gained within a Public Sector organization, (ie. Local or Central Government or Policing) Excellent relationship building skills with stakeholders ITIL best practise, ideally v3 or v.4 ITIL certified, (BRMP is desirable but not essential) Strong desire to drive User Experience at all times and awareness More ❯
Employment Type: Permanent
Salary: £50000 - £52250/annum excellent pension and other Emp. Ben
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
Intec Select Ltd
monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the … strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation More ❯
oxford district, south east england, United Kingdom
Okta Resourcing
Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of … and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing escalations. Improving support processes using ITIL best practices. Freshdesk and Jira to ensure accurate tracking and reporting. Reducing backlog and maintained manageable ticket volumes. Leading and developing high-performing support teams. … ITIL with practical implementation. Freshdesk, Jira, and similar tools. Scaling teams to support business growth. Solving complex issues with lasting solutions. Organising and able to manage multiple priorities effectively. In return for sharing your talent and dedication, they offer you Competitive salary Learning & development budget Flexible working (Predominately remote More ❯
