9 of 9 Incident Management Jobs in Scotland

Cisco 9500, Cisco 3850, Network Operations Centre (NOC), TAC, NMC, Layer 2, Layer 3, OSPF, BGP, VLAN, STP, QoS, CCNA, CCNP, Network Monitoring, Incident Management, Shift Operations, 24x7 Support Location: Glasgow, Scotland, G2 4JR Type: Temporary Contract Hours: 8-Hour Shifts | 24 x 7 x 365 Operational Environment … deep technical expertise across Cisco Catalyst switching technologies including Catalyst 3850, Catalyst 9300 and Catalyst 9500 platforms. Purpose: To provide 24x7 operational support, monitoring, incident management and technical troubleshooting across critical Cisco network infrastructure, ensuring maximum network availability, performance and service reliability. Technology Stack: * Cisco Catalyst 3850/ ...

that changes are fully completed and any affected services are restored. You will identify process improvements for change implementation and weekend checkouts; aid is incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Supporting and fixing both batch processing and interactive user applications … understand and improve the operating quality of production environments. Engage in clear and concise communications both verbally and in writing. Effectively interacts on incident bridges and calls to ensure all distributed team members are constantly informed. Engineer solutions to expedite recovery of environment post weekend maintenances. Using ServiceNow ...

Support Integrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms). Support production incidents using Splunk, driving root cause analysis and post incident reviews. Improve alert quality by reducing noise and false positives. Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teams oApplication & platform teams oService Management … service modelling oGlass Tables oEpisode review & RCA workflows Technical Skills Excellent command of SPL (Search Processing Language) Strong understanding of: oData models & CIM oIndex management and performance tuning Experience integrating Splunk with: oApplication, infrastructure, and cloud platforms Hands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience ...

insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring … ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working ...

insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring … ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working ...

insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring … ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working ...

insights.Observability & Production SupportIntegrate Splunk with enterprise observability tools (APM, infrastructure monitoring, cloud platforms).Support production incidents using Splunk, driving root cause analysis and post incident reviews.Improve alert quality by reducing noise and false positives.Stakeholder & Delivery Engagement Collaborate with: oSRE/Ops teamsoApplication & platform teamsoService Management & ITIL functionsTranslate monitoring … ITSI (mandatory):oKPI design and service modellingoGlass TablesoEpisode review & RCA workflowsTechnical SkillsExcellent command of SPL (Search Processing Language)Strong understanding of:oData models & CIMoIndex management and performance tuningExperience integrating Splunk with:oApplication, infrastructure, and cloud platformsHands on experience with alerting, correlation searches, and dashboards. Leadership & Design Experience working ...

someone with strong application support experience in a complex, enterprise environment. Essential: Experience supporting desktop, client-server, and web-based applications Strong troubleshooting and incident management skills Experience working in a Windows-based environment Ability to prioritise and manage multiple support requests Experience supporting both bespoke and third ...

someone with strong application support experience in a complex, enterprise environment. Essential : Experience supporting desktop, client-server, and web-based applications Strong troubleshooting and incident management skills Experience working in a Windows-based environment Ability to prioritise and manage multiple support requests Experience supporting both bespoke and third ...