25 of 25 Incident Management Jobs in Scotland

What you'll be doing: The Incident, Problem & Change Manager is a key role within the service desk/service operations function, responsible for leading the end-to-end management of major incidents, problem investigations, and change control processes across the Iomart service desk portfolio. The role ensures that service impacting issues are effectively managed, root causes are … identified and resolved, and changes are controlled and communicated with minimal risk to service quality. This role requires close collaboration with service desk teams, technical support groups, account management, and client stakeholders to drive service stability and continuous improvement. The successful candidate will also participate in an on-call rotation to ensure 24/7 coverage of critical incidents. … Key Responsibilities Incident Management Lead and coordinate the resolution of major and high-priority incidents, ensuring swift service restoration and minimal business impact. Chair major incident review calls and drive timely updates to stakeholders, including senior leadership and customers. Ensure adherence to the incident management process, SLAs, and escalation protocols. Maintain detailed records of incident More ❯

high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned to improve incident response procedures. Ensure … runbooks are followed and are fit for purpose Incident Response: Lead and coordinate incident response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Threat Intelligence: Stay … improve detection capabilities. Generate detailed reports on emerging threats, attack trends, and security posture improvements. Monitored and analysed security logs from SIEM platforms to identify suspicious activity. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies and More ❯

Move to Skip to Content Link Select how often (in days) to receive an alert: Date: 7 Aug 2025 Location: Edinburgh, GB Company: Royal London Group Job Title: Cyber Incident Response Analyst Contract Type: Full time Permanent Locations: Edinburgh/Glasgow/Alderley Park/London Working style: Hybrid 50% home/office based Closing date: 20th August … This role will assure the response to a cybersecurity event or incident, taking the lead to contain the threat to the Royal London business and support the remediation activities to stabilise service. The role will coordinate activities between Defence, Threat Intelligence, SOC, and Engineering, and be the point of contact for IT Security within the Royal London Group incident management process. The team's purpose is to minimise and control damage resulting from cybersecurity incidents, ensuring that the appropriate incident management and response controls are in place and operating as required to enable the identification, protection, detection, response, and recovery of RLG information assets. It outlines how the role contributes to our purpose: Helping build More ❯

an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery , incident response coordination , and vulnerability management . Key Responsibilities: Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service excellence. Serve as … the key escalation point for clients, managing security incidents from detection to resolution. Lead coordination efforts across Security Operations Centre (SOC), Incident Response, and technical teams during major incidents. Identify impacted systems, users, and business functions, and ensure timely stakeholder communication. Oversee remediation and containment activities and coordinate post-incident investigations and reporting. Ensure all service delivery teams … and deliver weekly or monthly service review reports for stakeholders. Support the review and optimisation of service delivery processes, ensuring continuous improvement and implementation of best practices. Lead vulnerability management initiatives: Perform risk-based vulnerability scanning across systems, applications, and networks. Prioritise vulnerabilities by risk level and asset criticality, coordinating remediation with business stakeholders. Manage and maintain IDS and More ❯

seamless technology operations that enable our consultants and internal teams to deliver exceptional client services. This role is critical in maintaining business continuity by providing first-line technical support, incident management, and problem resolution while upholding the highest standards of information security that our clients expect. Technical Support & Incident Management Provide technical support via phone, email … network issues Triage and prioritise incoming support requests based on business impact and urgency Diagnose and resolve technical problems or escalate complex issues to appropriate specialist teams Maintain detailed incident records and ensure timely communication with end users System Administration & Maintenance Perform routine maintenance tasks on servers, workstations, and network infrastructure Manage user accounts, permissions, and access rights across … Monitor system performance and proactively identify potential issues before they impact operations Security & Compliance Ensure all support activities comply with cybersecurity best practices and industry standards Assist with security incident response when required, following established protocols Maintain strict confidentiality of sensitive client and company information Support compliance audits and security assessments as needed Documentation & Process Improvement Create and maintain More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

work together. Is proficient in the collection, analysis and application of historical test measurements and future estimation. Is proficient in the principles, methods, techniques, and tools for the effective management of the testing process and the execution of tests throughout the lifecycle of development projects. Examples: organisation standards for testing, planning & estimating, configuration management, incident management, test efficiency and effectiveness measurement. Is proficient in methods and techniques for the assessment and management of business risk. Is expert in specific standards, practices, appraisal, and certification programs associated with testing. Has experience of using and leading teams using automated test tools. Has specialist knowledge and skills in one or more function, technology, or automation tool. Has … and applications within the protection business domain. About Royal London We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal More ❯

customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client profit and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. • Ownership of the transition process of Managed Service customers from pre-sales to operational support. • Capacity planning of support teams to ensure … performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of … Project and Operational Incident, problem, and change management within a complex environment. Strong partner management expertise, with demonstrable experience of navigating complex multi-vendor environments. Exceptional stakeholder engagement, influencing, and communication skills. Ability to work under pressure, multitask, and handle multiple assignments simultaneously. Excellent time-management and problem-solving skills. Strong technical background. Minimum of More ❯

that underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. … security projects, aligning them with broader strategic objectives and deadlines. Contributes expert guidance into IT strategy and supports its implementation from a security standpoint. Owns the organisation's security incident response process, including investigation, reporting, and post-incident analysis. Assesses existing system security and proposes improvements to strengthen infrastructure resilience. Ensures the secure handling, processing, and transfer of … AWS). Experience with security frameworks and regulatory compliance, including ISO 27001 and GDPR. Demonstrated ability to lead, coach, and develop high-performing technical teams. Track record of managing incident response and conducting technical investigations. Confident multitasker with strong project delivery and organisational skills. Experience in performing or participating in IT security audits. Excellent communication skills, both verbal and More ❯

You'll help address and restore live service on our Pega Cloud estate, spot trends and repeat incidents, taking actions to remove inefficiencies within our Pega applications to prevent incident recurrence and optimise the application experience for our colleagues. Experience of PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace. What you'll do Troubleshoot … and restores live Pega incidents. Works with TRMs and Incident Management on fast-paced, high severity incidents. Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence. Reacts accordingly to urgent production issues and proactively engages with TRMs and other Pega Run Engineers to ensure quality of service. … on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Suggests improvements and crafts a plan for a small part of a change management program with input from technical experts. Why Lloyds Banking Group We're on More ❯

Description Provide outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management, change control, and major incident response Work alongside experienced engineers and specialists to support our customers Key Details Vacancy Title Waterstons - Digital and Technology Solutions Professional More ❯

turbines will generate enough electricity to power almost half the homes in Scotland. Summary of Assignment: As Package Manager Operations & Maintenance, you will lead the establishment and ongoing management of operations and maintenance activities for the new Inch Cape offshore wind farm in Scotland. This is a unique opportunity to design, build, and implement the operations, maintenance, and asset … management organisation, systems, and processes from the ground up. Once established, you will be responsible for ensuring the safe, efficient, and cost-effective operation of the wind farm. This role offers a unique opportunity to shape and build the O&M team, culture, and strategy to maximise the long-term performance of a flagship renewable energy project. Type of …/handover into operational readiness Specify, procure, and implement IT/OT systems for O&M (e.g., CMMS, SCADA, condition monitoring, data analytics) Develop spare parts, tools, and warehouse management systems Work with project stakeholders to implement the emergency response and incident management framework for offshore operations Establish and manage contracts for key services (e.g., vessels, port More ❯

in close partnership with our application support DevOps Labs to deliver deep insights using observability platforms such as Splunk and Dynatrace. Your responsibilities will involve providing direct support for incident response, root cause analysis, performance optimization, and system performance improvement! About us If you think all banks are the same, you'd be wrong. We're an innovative, fast … analysis using advanced technology. Analysis & Reporting: Conduct proactive analysis on system performance, availability and failures. Generate regular reports for senior stakeholders, summarising trends, anomalies and improvement opportunities. Support post-incident reviews with data driven insights. Tooling and Scripting: Develop scripts to automate data extraction, transformation and alert generation. Integrate observability tools with CI/CD pipelines and operational workflows. … Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams. Experience working in an Incident Management environment. And any experience of these would be really useful Familiarity with infrastructure, application architecture and cloud monitoring (AWS. GCP, Azure, OCP). About working for us Our focus is to ensure we're inclusive More ❯

and are expanding out into other AWS products such as ECS Fargate . Our IAC is a mix of Serverless framework and Terraform . We use JIRA for project management, Github actions for our CI/CD pipelines and Incident.io for our incident management process. For more detailed information, feel free to ask for our tech radar More ❯

recommended protection policies need to be reviewed due to complex nature of our deployment web application estate. We need a robust solution in-line with vendor recommendations and risk management frameworks. Document WAF management processes, specifically for rule set maintenance, policy deployment, policy addition/mngt and logging and alerting. Aid in upskilling of the SOC team based … be beneficial to have F5 Distributed Cloud experience Must have hands on technical experience of WAF design and implementation of solutions within a complex environment Experience of troubleshooting and incident management or firewall issues and implementation of resolutions Would be beneficial to have experience of working on AWS solutions Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are More ❯

where you can make a difference! N-able is seeking a Technical Support Engineer that will diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more. We are seeking dedicated, creative, and driven individuals to join our team and grow professionally with us. You can look forward to working … Do Deliver a high-quality service and support to N-able partners via phone, email, and/or chat, becoming a trusted advisor and owning the end-to-end management and resolution of issues. Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners. Redirect … or escalate issues appropriately and maintain a thorough and accurate documentation of cases. Prioritize incidents in the incident management system, with autonomy over personal caseload, in line with the Service and Experience Level Objectives. Maintain and continue to develop in-depth knowledge of N-able products and services. 24/7 support with rotational weekends and holidays. What More ❯

assessments, including third-party suppliers. Applying threat modeling principles to complex system and solution designs to identify security risks and mitigation strategies. Supporting, monitoring, and recommending improvements to cyber incident management processes. Providing input and support to operational projects related to cyber security. Requirements Key skills and experience relevant to this role include: Experience working in an organization … ability to communicate IS security goals effectively. Excellent analytical, problem-solving, and execution skills. Strong cyber security-specific experience supported by relevant industry certifications (e.g., CySA+, Security+), and risk management knowledge. Knowledge and experience with a diverse range of cyber security tools, including SIEM, EDR, NIDS, etc. Self-motivated with a willingness to go the extra mile to achieve More ❯

OT) environments. Position Responsible for detecting, analysing and responding to security incidents through to resolution. Providing support on baseline security analysis in OT projects. Manage operational components and coordinate incident management, including detection, response, reporting and liaising internally and externally. Review audit trails, system logs and other monitoring data sources periodically and ensure that they are in compliance More ❯

the continuous improvement of everything we do, both team process and what we deliver Regular patching, updates and maintaining secure systems Participating in out-of-hours, in-hours and incident management processes Utilising FinOps practices in all you do What we're looking for: OKD or Openshift, or general Kubernetes administration experience Experienced with infrastructure as code with More ❯

is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce … actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Vice President Expectations Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for More ❯

is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce More ❯

technical stakeholders. A strong sense of ownership and pride in the work you deliver. Nice to have skills: Experience with legacy system refactoring or performance tuning. Previous involvement in incident management or system debugging at scale. An understanding of secure development practices and compliance requirements. Passion for improving engineering culture through collaboration, feedback, and knowledge sharing. Why you More ❯

and to agreed service levels) and will assist with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments). Key responsibilities Support and implement changes to our estate within Lloyds Banking Group as required. Resolve incidents and … problems across the Lloyds Banking Group estate in line with key performance indicators. Represent our support team in WAR room/conference calls with incident management and technical teams, collaborating to restore service. Support testing cycles, providing feedback to test managers on results. Provide 24x7 support and support projects and team workload as needed. Work effectively with wider More ❯

and to agreed service levels) and will assist with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments). Key responsibilities Support and implement changes to our estate within Lloyds Banking Group as required. Resolve incidents and … problems across the Lloyds Banking Group estate in line with key performance indicators. Represent our support team in WAR room/conference calls with incident management and technical teams, collaborating to restore service. Support testing cycles, providing feedback to test managers on results. Provide 24x7 support and support projects and team workload as needed. Work effectively with wider More ❯

and uptime. Perform system installations, configurations, and upgrades, adhering to best practices. Respond promptly to incidents, resolving issues within defined SLAs. Implement and manage system security measures, including patch management and vulnerability assessments. Collaborate with cross-functional teams to support infrastructure projects and deployments. Develop and maintain scripts to automate routine tasks and improve system efficiency. Document system configurations … certifications (e.g., RHCSA, RHCE) are highly desirable. Strong knowledge of Linux system administration, networking, and security. Proficiency in scripting languages such as Bash, Python, or Perl. Familiarity with configuration management tools (e.g., Ansible, Puppet). Excellent communication and teamwork skills. Ability to work under pressure and manage multiple priorities. Must be a UK sole national . Must be willing … challenges. Preferred Skills : Experience with virtualization technologies (e.g., VMware, KVM). Knowledge of cloud platforms (e.g., AWS, Azure) and containerization (e.g., Docker, Kubernetes). Understanding of ITIL processes and incident management. Benefits: Basic salary up to £45,000 35% shift allowance in addition to salary 25 days annual leave plus 8 public holidays Option to purchase up to More ❯