1 to 25 of 37 Incident Management Jobs in Scotland

Delivery & Operations function. Our Service Delivery & Operations function operates in accordance with ITIL best practice and Group Global standards for Service Desk operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, Disaster Recovery, Site Management and Reporting. What will you be … the relationships between CIs and the services they support. Continuous improvement will also be required to document the existing process and identify improvements. Asset Management – Maintaining an accurate inventory of all IT Assets. Establish process documentation with defines the audit process to verify data accuracy. Working with disparate teams … to ensure compliance with existing IT Controls & Policies. Configuration Management –Defining the process for regularly auditing and maintaining the CMDB in its entirety. Support IT Service Management by providing accurate configuration data, which will supplement improvement actions. Lifecycle Management – Monitoring the lifecycle of IT Assets from acquisition More ❯

Who we are looking for State Street seeks to recruit a Cyber Incident Management (CIM) and Threat and Vulnerability Management (TVM) Governance Analyst responsible for a variety of functions within the Fusion & Security Operations (F&SO) Governance Program at State Street. This includes gathering, analyzing, and enriching … related to CIM and TVM within the State Street environment. This role requires an individual with deep knowledge of CIM and TVM, including cyber incident detection, assessment, response, and recovery, Patch Management, and infrastructure penetration testing within a corporate environment. What you will be responsible for As a … governance related to encryption and data loss prevention, or related functions demonstrated through work, military, or education Experience using ticket tracking tools for change management, tracking, and reporting demonstrated through work, military, or education Strong background in cybersecurity, Cyber Incident Management, and Threat and Vulnerability Management More ❯

Join us as an Incident Analyst - NatWest Boxed You’ll be working collaboratively with business and wider Technology teams to provide first class support during and after incidents We’ll look to you to make sure that the impact of any incident is managed and communicated in a … the business Join a supportive and cooperative environment, where we take a real interest in your professional development What you'll do As an Incident Analyst, you’ll act as part of a team responsible for incident management across the business, promoting best practices and seeking to … continually improve processes. With your support, your business area will receive a fit for purpose incident management service, which adheres to our policy standards and guidelines. Additionally, you’ll be building relationships outside of your business area, with internal partners and external suppliers, in order to resolve issues More ❯

practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most … implement and improve business performance SLO's. 2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis. 2+ or more years in hands-on technical roles (such as site reliability engineer, software … engineer, DevOps engineer, infrastructure engineer). Experience with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible. Knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) Strong collaboration and communication skills in a hybrid environment using Microsoft More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

be a FAS Engineer. You will join our team and support a range of military and functional applications . You will be responsible for incident management on our clients' live systems, handling escalated FAS app incidents from level 1/2 support teams, often working in remotely based … to the ongoing success of the system. Key Responsibilities: Provide 3rd line support for FAS applications (e.g., NIRIS , ICC , JChat , LOGFAS , JOCWatch , TOPFAS ). Incident management on live systems in a fast-paced environment. Troubleshoot and resolve escalated incidents and issues. Work closely with other technical teams to … with FAS applications (e.g., NIRIS , JChat , LOGFAS , JOCWatch , TOPFAS ). FAS Applications support experience. Strong knowledge of technical documentation and process review. Familiarity with incident management in complex environments. What We Offer: Will sponsor your DV Clearance as long as you have an active SC Clearance The opportunity More ❯

to join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to … resolution. Conduct trend analysis to reduce incidents. Contribute to IT's vision as the firm's Technology partner. Perform operational activities including incident calls and capacity monitoring. Validate and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business More ❯

role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is More ❯

Oracle, MSSQL, SQLite. Non-Technical Attributes Must Have: Problem Solving: Excellent troubleshooting, analytical, and debugging skills. Agile: Experience working within Agile teams. IT Service Management (ITIL): Familiarity with ITIL best practices for service management, including incident management, problem management & change management. More ❯

You will need to login before you can apply for a job. Sector: Operations and Facilities Management Role: Analyst Contract Type: Permanent Hours: Full Time About this role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of … build-outs, and disaster recovery testing and planning. If any of this excites you, we want to talk to you. Team Overview The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting as a … that changes are fully completed, and any affected services are restored. You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Support and fix both batch processing and interactive user applications More ❯

developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre … Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year More ❯

developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre … Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year More ❯

Team to support the operations function at Diligenta. As a Risk Consultant you will play a key role in supporting and enhancing our risk management framework. You'll be responsible for conducting regular risk-based checks, analysing incident and breach data, and providing meaningful insights to guide decision … to operational colleagues Produce meaningful analysis of data that is complete, accurate and produced on a timely basis. Support the delivery of the risk management framework. This includes the support & oversight of incident, breach & control management in the operation and monitoring local compliance with relevant group policies … maintain high standards in reporting and documentation. Capable of providing feedback and engaging with colleagues across the business. Keen to learn about risk frameworks, incident management, and compliance policies. Able to manage multiple priorities and tasks effectively, even in a fast-paced environment. Willingness to build relationships across More ❯

Cybersecurity Incident Response Lead Location: Hybrid - must live in comutable distance to Glasgow city centre (maybe a requirement to be on-site in an office at short notice). Excellent Cybersecurity Incident Response Lead opportunity to join a leading UK bank who continue to expand their Cyber Security … capabilities. You will be a sharp, decisive, and highly experienced Cybersecurity Incident Response Specialist looking to join a high-performing Detect & Respond Operations Team. You will thrive working under pressure, excel at solving complex problems, and have a knack for identifying and neutralising threats before they escalate. 🔍 The role … resilience. Provide clear, concise briefings and reports to senior leadership, offering insight into incidents, risks, and ongoing threat landscapes. 💡 Your background: Proven experience leading incident response operations and cybersecurity investigations. Deep understanding of cyber attack vectors, threat actors, and red team/blue team methodologies. Strong analytical skills with More ❯

improving, this role offers the ideal opportunity to make a lasting impact. As an IT Service Manager, you’ll play a central role in incident response , service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where … insight, and operational rigour all come into play. What you’ll be doing: Managing system reliability, scalability, and performance through monitoring and automation Leading incident response and resolution efforts, including stakeholder updates and post-incident reviews Driving continuous improvement initiatives based on data, feedback, and audit insights Ensuring … Overseeing infrastructure-related projects and vendor contracts to meet business needs What we're looking for: 3+ years in Service Delivery, Site Reliability, or Incident Management roles Strong understanding of infrastructure (e.g. VMs, containers, patching, certificates) Confident user of Jira and Confluence for incident, change, and knowledge More ❯

a new role within our client's structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving. Key Responsibilities: * Ensure performance and … Foundation * Be able to demonstrate ownership of production system health, monitoring, and alerting * Strong grasp of infrastructure components * Competent Jira and Confluence user for incident, change and knowledge management * Confident approach to project management This is an excellent opportunity and if it's something you'd like More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

and run ad-hoc and scheduled jobs, such as generating statements. Perform regular recurring and repeatable tasks to maintain system stability. Proactive Support: Conduct incident trend analysis to identify and remediate underlying problems. Manage routine support requests, including BACs calendar updates, bonus rate updates, tax year-end updates, RTI … service requests and provide timely resolutions. Key skills Strong knowledge of the Sonata application, as it is the key system we support. Experience with incident management, system performance monitoring, and batch processing. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills and the … We listen to and learn from our customers WE KEEP MOVINGFORWARD We always see change as an opportunity Our progress is based on careful management of our risks We have the courage to test new ideas and learn from them More ❯

prioritise tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

involve working closely with the wider technology teams to enhance their cyber maturity. Furthermore, it provides the opportunity to contribute towards the implementation and management of various security technologies. Main responsibilities: Analysing security events and incidents relating to internal and customer assets. Designing and developing SIEM security use cases. … line with policy. Collaborating with development teams to implement secure development practices. Configuring and maintaining security tooling across the infrastructure. Collaborating on maturing security incident management processes and playbooks. Collaborating with third-party led security tests, assessments and audits of our information security information security policies, procedures, and … systems. Identifying, assessing, managing, remediating, and tracking information security risks through our risk management framework and ensuring key risks are reported to the CISO. Performing regular internal security audits aligned to ISO/IEC 27001 and SOC2 controls. Developing our security awareness training programme aligned with internal security policies. More ❯

to join us on the journey to elevate Everywhere Work? Why We Need You! Site Reliability Engineering is the engine that drives delivery and management of Ivanti's SaaS product offerings. We are responsible for the reliability, deployment, and operation of the Ivanti Cloud product portfolio. We are seeking … SRE maturity through the research and development of internal tooling, operational enhancements, and deployment pipelines. Ivanti SRE takes a holistic view of operational procedures, incident response procedures, application and infrastructure monitoring, and process automation. Ivanti SRE is a blend of infrastructure, networking, automation, development, and application administration. This is … a hands-on technical position. The ideal candidate will have a software engineering background and strong experience with continuous deployment, SaaS delivery, and production incident response. This role requires that applicants reside in Scotland and be authorized to work in the United Kingdom. About The Team Ivanti Engineering is More ❯